3com NBX 100 Administrator's Manual

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http://www.3com.com/
Part Number 900-0212-01 AA
Published August 2006
NBX
®
Administrator’s Guide
V3000 Analog
V3000 BRI
V3001R
V5000
NBX 100
Release 6.0
3Com Corporation
350 Campus Drive
Marlborough, MA
01752-3064
Copyright © 1998 – 2006, 3Com Corporation. All Rights Reserved. No part of this documentation may be
reproduced in any form or by any means or used to make any derivative work (such as translation,
transformation, or adaptation) without written permission from 3Com Corporation.
3Com Corporation reserves the right to revise this documentation and to make changes in content from
time to time without obligation on the part of 3Com Corporation to provide notification of such revision
or change.
3Com Corporation provides this documentation without warranty, term, or condition of any kind, either
implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of
merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements
or changes in the product(s) and/or the program(s) described in this documentation at any time.
If there is any software on removable media described in this documentation, it is furnished under a
license agreement included with the product as a separate document, in the hardcopy documentation, or
on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to
locate a copy, please contact 3Com and a copy will be provided to you.
UNITED STATES GOVERNMENT LEGENDS:
If you are a United States government agency, then this documentation and the software described herein
are provided to you subject to the following:
United States Government Legend: All technical data and computer software is commercial in nature
and developed solely at private expense. Software is delivered as Commercial Computer Software as
defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR 2.101(a) and as
such is provided with only such rights as are provided in 3Com’s standard commercial license for the
Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov
1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any
portion of any legend provided on any licensed program or documentation contained in, or delivered to
you in conjunction with guide.
Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or
may not be registered in other countries.
3Com, the 3Com logo, and NBX are registered trademarks of 3Com Corporation. NetSet and pcXset are
trademarks of 3Com Corporation.
Other brand and product names may be registered trademarks or trademarks of their respective holders.
CONTENTS
ABOUT THIS GUIDE
How to Use This Guide 19
Conventions 20
International Terminology 20
Your Comments 21
1 INTRODUCTION
Network-based Telephony 23
NetSet Administration Utility 24
NetSet User Interface 25
2 SYSTEM SETTINGS
Auto Discovery 27
Initial System Configuration 29
Disabling the Auto Discovery Feature 30
Enable Features System-Wide 30
How Call Timer Works With Other Telephone Features 31
System Identity 33
Business Information 34
System Mode 34
Business Hours 35
Date and Time 35
System Date and Time 35
Simple Network Time Protocol (SNTP) 36
IP Settings 36
Audio Settings 37
Compression Overview 37
Codec Selection 38
Codecs and NBX Devices 40
Silence Suppression Overview 41
Timers 42
4
Multicast Addresses 43
3 FEATURE SETTINGS
Account Codes 45
Feature Interaction 46
Account Codes: Operational Modes 48
Call Pickup 51
Group Numbers 51
Call Park 53
Adding a Call Park Extension 53
Changing a Call Park Extension Name 53
Removing a Call Park Extension 53
Page Zones 54
Page Zone Feature Support 54
Ring Patterns 55
Supervisory Monitoring 55
Introduction to Monitoring 56
Domains and Upgrades 57
Domains and Privacy 58
Announcement Tones and Supervisory Modes 60
Supervisory Monitoring Usage Notes 63
Supervisory Monitoring Error Conditions 65
Speed Dials 67
WhisperPage 68
WhisperPage Permissions 70
Using Domains For WhisperPage 70
Feature Interaction With Whisper Page 71
WhisperPage Restrictions 72
4 SYSTEM MAINTENANCE
System Backup 75
System Restore 78
Import / Export Data 79
Reboot/Shutdown 80
Password Administration 80
Call Report Settings 82
CDR Changes At Release R6.0 82
5
Windows Environment Specifications 84
Installing Call Reports 85
Configuring Call Reporting 85
Purge CDR 85
Purge Database 86
Purge Database and CDR 86
Purge All Voice Mail 86
Manage Data 86
Migration 87
Restore Database From Another Version 88
Disk Mirroring 89
Adding a Mirror Disk 89
Verifying a Failed Disk Drive 91
Reverting to a Single-Disk System 91
5 TELEPHONE CONFIGURATION
Adding, Removing, and Modifying Telephones 93
Adding a New Telephone 93
Modifying a Telephone 95
Checking a Telephone’s Status 96
Removing a Telephone 96
Rebooting a Telephone 96
Adding a Remote Telephone 97
Remote NAPT Telephone Configuration 97
Creating and Managing Bridged Extensions 98
Example Bridged Extensions Configurations 100
Defining Bridged Extensions 101
Defining Bridged Extensions on a Primary Telephone 101
Defining Bridged Extensions on a Secondary Telephone 102
Defining Bridged Extensions on 3103 Manager’s Telephones 103
Modifying Bridged Extensions 106
Sample Calling Situations Using Bridged Extensions 106
Viewing Bridged Extension Information 107
Camp On Feature and Bridged Extensions 108
Creating and Managing Telephone Groups 108
Creating a New Telephone Group 109
Modifying a Telephone Group 109
6
Removing a Telephone Group 109
Viewing Telephone Group Membership 110
Recording and Monitoring Telephone Calls 110
Recording Calls Between Telephones with Different Recording
Settings 111
Remote Telephones 111
Music On Hold (MOH) 112
Non-3Com Telephones 112
Creating and Managing Button Mappings 112
Mapping Access Buttons 113
Mappings for Telephone Users and Groups 114
Creating a Busy Lamp/Speed Dial Button Mapping 114
Creating a Delayed Ringing Pattern 115
Creating Groups and Button Mappings 116
Changing Device IP Settings 117
Configuring the Attendant Console 119
Adding an Attendant Console 119
Modifying an Attendant Console 120
Viewing Attendant Console Status 120
Removing an Attendant Console 121
Configuring Attendant Console Buttons 121
Changing Attendant Console IP Settings 122
Configuring Connectivity to a 3105 Attendant Console Through the
Serial Port 122
Connecting and Managing Analog Devices 124
Adding an Analog Terminal Card 125
Adding an Analog Terminal Adapter (ATA) 127
Modifying an Analog Terminal Port 127
Removing an Analog Terminal Adapter 127
Viewing The Status of an Analog Terminal Adapter 128
Advanced Settings 129
6 USER CONFIGURATION
Users 131
Phantom Mailboxes 131
Class of Service (CoS) 132
7
7 CALL DISTRIBUTION GROUPS
Automatic Call Distribution (ACD) 135
ACD Groups 136
ACD Shifts 139
Estimated Wait Time Announcements 140
In-Queue Digit Processing and Announcements 140
ACD Group Open/Close and Announcements 141
Announcements for SIP-Mode Systems 141
Wrap-Up Time 141
Streaming ACD Data Through a TCP Socket 143
ACD Considerations 143
Hardware Limits for ACD Groups 143
ACD Operations With Call Detail Reports (CDR) 143
Display Data 144
Voice Mail Port Usage 144
Using ACD 144
ACD Groups 145
ACD Announcements 146
ACD Agents 148
ACD Statistics 149
Hunt Groups 152
Linear and Circular Hunt Groups 154
Calling Groups 154
Call Coverage 154
Hunt Group Supervisory Monitoring 155
8 PSTN GATEWAY CONFIGURATION
Configuring and Managing Analog Line Card Ports 157
Configuring a Line Card Port 158
Modifying a Line Card Port 160
Removing a Line Card Port 160
Verifying Line Card Port Status 161
Rebooting a Line Card Port 161
Advanced Settings 161
Configuring and Managing Digital Line Cards 162
Adding a Digital Line Card 163
Configuring the Digital Line Card 166
8
167
Digital Line Card Status Lights 170
Modifying a Digital Line Card 173
Support of AT&T’s 4ESS Switch Protocol 176
Adding or Modifying a Digital Line Card Group 177
Modifying Card Channels 180
Modifying IP Settings 182
Removing a Digital Line Card 183
Setting Up a Digital Line Card at a Remote Location 183
Setting Up T1/E1 Logging 185
Viewing CSU State Information and Statistics 185
T1.231 Near End 186
T1.231 Far End 187
TR54016 Near End 187
TR54016 Far-End 187
G.826 Near End 187
G.826 Far End 188
Using Loopback Tests 188
Enabling or Disabling Loopback Tests 189
Obtaining a Dial Tone from a PBX System 190
9 NBX MESSAGING
Group List 195
NBX Voice Mail 196
Voice Mail Extensions 199
Voice Mail Passwords 199
IMAP for Integrated Voice Mail 199
Configurable Operators 200
Off-site Notification 202
Status 204
Port Usage 205
User Usage 205
Auto Attendant 206
Overview of Auto Attendant Features 206
Adding an Auto Attendant 208
Managing Auto Attendants 219
Voice Application Setup Utility 221
9
Testing the Auto Attendant 222
Voice Profile for Internet Mail 223
Control Parameters 224
Operations Management 224
Statistics 225
Advanced Settings 227
Configuring Domain Name Server Information 230
10 SIP-MODE OPERATIONS
Overview of SIP Mode on the NBX Platform 231
SIP Mode Operations 231
Device Support Details 234
Feature Support 235
Platforms Supported 236
Licensing and Resource Limits 237
Dial Plan Considerations 238
SIP Mode and ACD 239
Other Applications Support 239
Call Log Support 239
SNMP Support 239
SysLog Support 239
CDR Support 239
Enabling and Configuring SIP Mode 240
Install and Configure the System for SIP Mode 240
Enable SIP Mode 240
Add Messaging 242
Configure Auto Attendants 244
Configure Music on Hold 245
Configure ACD Delayed Announcements 245
Add Trusted SIP Interfaces 249
Add an Optional IP Conferencing Module 249
Adding Telephone Users and Devices 253
Adding a Generic SIP Telephone 253
Adding a 3Com 3108 Wireless Telephone 255
11 DIAL PLAN
Dial Plan Concepts and Overview 257
10
Call Process Flow 259
Inbound and Outbound Call Processing 259
System Database 260
System Dial Plan 260
Pretranslation 261
Routing 261
System Features Affected by the Dial Plan Configuration 262
Dial Plan Tables 263
Dial Plan Command Format 264
Internal Dial Plan Table 268
Incoming Dial Plan Table 268
Least Cost Routing Dial Plan Table 269
Adding New Dial Plan Tables 269
Dial Plan Pretranslators 270
Pretranslators for Incoming Calls 271
Pretranslators for Certain Outgoing Calls 272
Managing the Dial Plan Configuration File 273
Accessing the Dial Plan 274
Creating Dial Plan Configuration Files 274
Importing and Exporting Dial Plan Configuration Files 275
Importing a User-Defined Dial Plan 277
Exporting (Saving) a Dial Plan Configuration File 278
Testing a Dial Plan 279
Generating a Dial Plan Report 280
Modifying a Dial Plan Configuration File 281
Outdialing Prefix Settings 282
Managing Extensions 282
Extension Settings Overview 282
Changing Extension Length and Ranges 286
How Auto Discovery Assigns Extensions 287
Modifying Extensions 288
Converting Extensions 288
Managing Extension Lists 290
Adding an Extension List 292
Modifying an Extension List 293
Removing an Extension List 294
Managing Dial Plan Tables 294
Determining Which Devices Use Dial Plan Tables 294
11
Removing a Dial Plan Table 295
Managing Dial Plan Pretranslators 296
Identifying Devices Using Pretranslators 296
Creating a Pretranslator for VTL Calls 297
Identifying Devices Using Pretranslators for CLI 299
Removing a Pretranslator from the Dial Plan 300
Configuring the Dial Plan for the 4ESS Protocol (T1) 300
Dial Plan Configurations and VPIM 302
Configuring the Dial Plan for VPIM 303
Dial Plan Configuration File Commands 305
Dial Plan Command Summary 305
List of Dial Plan Commands 307
Sample Solutions Using Dial Plan Configuration File Commands 320
12 VIRTUAL CONNECTIONS
Overview of Virtual Tie Lines 329
VTL Connections Using Unique Extension Ranges 330
VTL Connections Using Site Codes 331
Conference Calls Using VTL Connections 332
How to Configure a Virtual Tie Line 333
License Installation 333
Dial Plan Configuration 334
Updating the Extension List 337
Adding VTL Devices to the Pretranslators (Optional) 338
Verification of the Virtual Tie Line 339
Call Rerouting for Virtual Tie Lines 341
Example Dial Plan Entries 341
Managing Existing Virtual Tie Lines 343
Modifying a Virtual Tie Line Name 343
Viewing and Resetting Virtual Tie Line Statistics 343
Enabling Audio Compression for VTL Calls 344
Enabling Silence Suppression on VTL Calls 345
Using a VTL Password 345
Configuring a VTL Password 346
Configuring VTL Passwords in the Dial Plan 346
Toll Calls Without a VTL Password 349
Music On Hold 349
12
Troubleshooting VTL Calls 349
TAPI Route Points 351
Redirect Behaviors 351
TAPI Route Point Capacities 353
Creating a TAPI Route Point 353
Modifying a TAPI Route Point 353
Viewing TAPI Route Point Statistics 353
Specifying TAPI Line Redirect Timeout 354
TAPI Supervisory Monitoring 354
Supervisory Monitoring Modes 355
TAPI Settings 356
13 DOWNLOADS
Software 357
LabelMaker 358
Documentation and Reference Guides 358
14 LICENSING AND UPGRADES
Licenses 361
Add a License 362
Remove a License 362
Usage Report 363
Backing Up Licenses 363
Restoring Backed-Up Licenses 363
Obtaining Details of License History 363
Software Upgrade 364
System Software Licensing 365
Restricted Operation 366
Considerations 367
Customer Service 367
Third-Party Drivers 368
Software Upgrades 368
Third-Party Telephone Groups 368
15 REPORTS
Directory 371
13
Device List 371
System Data 372
Disk Status 372
Power Supply Status 372
16 NETWORK MANAGEMENT
SNMP 373
Terminology and Acronyms 374
SNMP Managers and Agents 374
SNMP Security 375
Community Strings 375
User-based Security Model (USM) 376
View-based Access Control Model (SNMPv1, SNMPv2c and
SNMPv3) 376
Traps, Notifications, and Informs 377
Special Considerations 378
MIBs and MIB Objects 378
MIBs Used on the System 379
Standard SNMPv3 MIBs 380
Other IEEE/RFC MIBs 380
3Com MIB Objects 381
Diagnostics for 3Com MIB Objects 383
Persistent Storage 385
Agent Conformance Reference 385
Network Management Applications 387
Applicable Endpoints 387
Syslog 389
Transport Mechanism 390
Terminology 390
3Com Implementation 390
Syslog Message Components 391
PRI (Priority) Message Component 391
Header Component 398
MSG Component 401
Syslog Security Considerations 402
Message Forgery 402
Periodic Timestamp on Console (PTOC) 403
14
Event Logging 403
Maintenance Alerts 404
17 COUNTRY SETTINGS
Regional Software 407
Install Regional Software 408
Remove Regional Software 409
Regional Details 409
Regional Settings 410
18 TROUBLESHOOTING
Using the Telephone Local User Interface Utility 413
The 3Com Telephone Local Configuration Application 429
Installing the 3Com TLC Application 430
Using the TLC Application 430
Using H3PingIP 430
System-level Troubleshooting 431
Digital Line Card Troubleshooting 433
Alarm Conditions (Overview) 434
Alarm Descriptions 435
Alarms on NBX Digital Line Cards 436
Configuration and Status Reports 437
Connecting a Computer to a Serial Port 444
Servicing the Network Call Processor Battery 445
Getting Service and Support 446
A INTEGRATING THIRD-PARTY MESSAGING
Installing Software on the Third-Party Messaging Server 447
Configuring the System 448
Configuring NBXTSP on the Server 449
15
B ISDN COMPLETION CAUSE CODES
C CONFIGURING OPTION 184 ON A WINDOWS 2000 DHCP
S
ERVER
Overview 457
Creating Option 184 458
Editing Option 184 Values 458
Activating Option 184 459
D CONNEXTIONS H.323 GATEWAY
Overview of ConneXtions 461
Installation Requirements 462
WAN Router 462
Windows-based System 463
ConneXtions Software 465
Preparing for Installation 465
Assembling System Information 466
Verifying the G.723 Converter 466
Configuring Licenses 466
Installing ConneXtions 468
Finishing the Installation 470
Overview of H.323 471
Negotiated Connections 471
Negotiated Voice Compression 472
Standard Extensions 473
Remote Internet Device Connections 473
The H.323 Connection 474
Connection Considerations 474
Overall Connectivity 475
Quality of Service 476
Quality of Service Control 478
Special Issues 480
Firewall Security 480
Gateway Load 482
Remote Access 483
PBX Connections 484
16
Class of Service 486
IP Type of Service and Differentiated Services 486
Alternate Gatekeepers 487
Checking Connections 487
Gateway Checks 487
Network Checks 488
Placing Calls 492
IP Address Entry 492
Speed Dials 493
One Button Access 494
Entering Digits During Calls 495
Receiving Calls 495
Auto Attendant 496
Attendant Console 496
Other Extensions 497
Handling Conference Calls 497
Related H.323 Documentation 497
E CALLER ID
Forwarded Calls and Caller ID 499
Long Caller ID Character Strings 499
Specific Caller ID Situations 500
Analog Telephones 500
Bridged Extension Telephones 501
Calls That Are Forwarded Multiple Times 501
External Calls 501
Internal Calls 503
Nortel Phones 503
Parked Calls 503
Second Incoming Call 503
TAPI Calls 503
TAPI Redirected Calls 503
VTL Calls 503
Calls Transferred to Hunt Groups 503
3Com Cordless Calls 504
17
F OUTBOUND CALLER ID AND 911 SERVICE
Sample Dial Plan 506
Internal 3-Digit Extensions 506
Incoming DID Section 506
Least Cost Routing Portion 507
Pretranslators (Part 1) 508
Pretranslators (Part2) 509
G NBX ENTERPRISE MIB
GLOSSARY
INDEX
3COM CORPORATION LIMITED WARRANTY
FCC CLASS A VERIFICATION STATEMENT
FCC CLASS B STATEMENT
FCC DECLARATION OF CONFORMITY
18
ABOUT THIS GUIDE
This guide describes how to configure and manage NBX
®
Networked
Telephony Systems. For information about how to install an NBX system
for the first time, see the NBX Installation Guide.
If the information in the release notes differs from the information in this
guide, follow the instructions in the release notes. Release notes are
available on the NBX Resource Pack DVD.
How to Use
This Guide
Table 1 can help you find information in this guide.
Table 1 Overview of This Guide
An overview of the systems Chapter 1
Configure system settings Chapter 2
Configure system features Chapter 3
Maintain the system Chapter 4
Configure telephones Chapter 5
Configure user settings Chapter 6
Configure Automatic Call Distribution Chapter 7
Configure and manage digital and analog line cards Chapter 8
Configure NBX Voice Messaging (voice mail), Auto Attendant, and
Voice Profile for Internet Mail (VPIM)
Chapter 9
Enable and configure Session Initiation Protocol (SIP) operation Chapter 10
Prepare and configure the dial plan Chapter 11
Configure Virtual Tie Lines and TAPI Rout Points Chapter 12
Download optional software and the LabelMaker utility Chapter 13
Licensing and upgrade information Chapter 14
Create reports Chapter 15
Configure SNMP, Syslog, event logging and maintenance alerts Chapter 16
Install and configure international language settings Chapter 17
20 ABOUT THIS GUIDE
Conventions Table 2 lists conventions that are used throughout this guide.
International
Terminology
Table 3 lists the United States and international equivalents of some of
the specialized terms that are used in the NBX documentation.
Troubleshooting information Chapter 18
Third-party messaging system Appendix A
ISDN Completion Cause Codes Appendix B
Option 184 on a Windows 2000 DHCP server Appendix C
3Com ConneXtions software Appendix D
Caller ID behavior Appendix E
Telephony and networking terms Glossary
References to all topics in this book Index
FCC and Industry Canada information, Software End-User License
Agreement, and Limited Warranty for Software and Hardware
page 579
Table 1 Overview of This Guide
Table 2 Notice Icons
Icon Notice Type Description
Information note Information that describes important features
or instructions.
Caution Information that alerts you to potential loss of
data or potential damage to an application,
device, system, or network.
Warning Information that alerts you to potential personal
injury.
Table 3 International Terminology
Term used in U.S. Term used outside the U.S.
Toll restrictions Call barring
Pound key (#) Hash key (#)
CO (central office) Telephone Exchange
Toll-free Free-phone
Analog Line Card Analog Trunk Line Interface Module
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3com NBX 100 Administrator's Manual

Category
Software manuals
Type
Administrator's Manual
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