Procedure: Finding the status of the Ethernet
connections ..............55
Procedure: Removing system data from a node
canister ................56
Procedure: Deleting a system completely ....56
Procedure: Fixing node errors ........56
Procedure: Changing the service IP address of a
node canister ..............57
Procedure: Initializing a clustered system with a
USB key without using the initialization tool . . . 58
Procedure: Initializing a clustered system using the
service assistant .............59
Procedure: Accessing a canister using a directly
attached Ethernet cable ..........59
Procedure: Reseating a node canister ......60
Procedure: Powering off your system......61
Procedure: Collecting information for support . . . 61
Procedure: Rescuing node canister software from
another node (node rescue) .........62
SAN problem determination.........62
Fibre Channel link failures .........63
Servicing storage systems..........63
Chapter 7. Recovery procedures....65
Recover system procedure .........65
When to run the recover system procedure . . . 66
Fix hardware errors...........68
Removing system information for node canisters
with error code 550 or error code 578 using the
service assistant ............68
Performing system recovery using the service
assistant ..............68
Recovering from offline VDisks using the CLI . . 70
What to check after running the system recovery 70
Backing up and restoring the system configuration 71
Backing up the system configuration using the
CLI................72
Restoring the system configuration .....74
Deleting backup configuration files using the CLI 77
Chapter 8. Removing and replacing
parts ...............79
Preparing to remove and replace parts .....79
Replacing a node canister..........79
Replacing an expansion canister .......81
Replacing an SFP transceiver ........83
Replacing a power supply unit for a control
enclosure ...............85
Replacing a power supply unit for an expansion
enclosure ...............89
Replacing a battery in a power supply unit....93
Releasing the cable retention bracket ......96
Replacing a 3.5" drive assembly or blank carrier . . 96
Replacing a 2.5" drive assembly or blank carrier . . 98
Replacing an enclosure end cap .......99
Replacing a SAS cable ...........99
Replacing a control enclosure chassis .....100
Replacing an expansion enclosure chassis ....105
Replacing the support rails .........108
Storwize V7000 replaceable units .......109
Chapter 9. Event reporting ......113
Understanding events ..........113
Viewing the event log .........113
Managing the event log .........113
Describing the fields in the event log ....114
Event notifications............114
Power-on self-test ............115
Understanding the error codes........116
Event IDs..............116
Error event IDs and error codes ......120
Node error code overview ........130
Clustered-system code overview ......130
Error code range ...........130
Node errors .............131
Cluster recovery and states ........139
Appendix. Accessibility .......141
Notices ..............143
Trademarks ..............145
Electronic emission notices .........145
Federal Communications Commission (FCC)
statement..............145
Industry Canada compliance statement ....146
Avis de conformité à la réglementation
d'Industrie Canada ..........146
Australia and New Zealand Class A Statement 146
European Union Electromagnetic Compatibility
Directive ..............146
Germany Electromagnetic compatibility
directive ..............147
Japan VCCI Council Class A statement ....148
People's Republic of China Class A Electronic
Emission Statement ..........148
International Electrotechnical Commission (IEC)
statement..............148
United Kingdom telecommunications
requirements ............148
Korean Communications Commission (KCC)
Class A Statement ...........148
Russia Electromagnetic Interference (EMI) Class
A Statement .............149
Taiwan Class A compliance statement ....149
European Contact Information........149
Taiwan Contact Information ........149
Index ...............151
iv Storwize V7000: Troubleshooting, Recovery, and Maintenance Guide