HP ProDesk 405 G4 Small Form Factor PC IDS Base Model User guide

Type
User guide

This manual is also suitable for

Maintenance and Service Guide
HP ProDesk 405 G4 Small Form Factor (SFF)
Business PC
© Copyright 2018, 2019 HP Development
Company, L.P.
AMD and Ryzen are trademarks of Advanced
Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by HP Inc.
under license. Intel, Celeron, and Pentium are
trademarks of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies. DisplayPort and the DisplayPort logo
are trademarks owned by the Video Electronics
Standards Association (VESA®) in the United
States and other countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: December 2019
First Edition: June 2018
Document Part Number: L23140-002
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your product. To access the latest
user guide, go to http://www.hp.com/support,
and follow the instructions to nd your product.
Then select User Guides.
Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a full
refund subject to the refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits dened by applicable standards.
iii
iv Safety warning notice
Table of contents
1 Product features ....................................................................................................................................................................................... 1
Standard conguration features ............................................................................................................................................ 1
Front panel components ......................................................................................................................................................... 2
Rear panel components .......................................................................................................................................................... 3
Serial number location ............................................................................................................................................................. 3
2 Illustrated parts catalog ........................................................................................................................................................................... 4
Computer major components ................................................................................................................................................ 4
Cables and adapters ................................................................................................................................................................ 6
Drives .......................................................................................................................................................................................... 6
Mouse and keyboards .............................................................................................................................................................. 7
3 Routine care, SATA drive guidelines, and disassembly preparation ................................................................................................. 9
Electrostatic discharge information ...................................................................................................................................... 9
Generating static .................................................................................................................................................. 9
Preventing electrostatic damage to equipment ........................................................................................... 10
Personal grounding methods and equipment .............................................................................................. 10
Grounding the work area .................................................................................................................................. 10
Recommended materials and equipment ..................................................................................................... 11
Operating guidelines .............................................................................................................................................................. 11
Routine care ............................................................................................................................................................................ 12
General cleaning safety precautions .............................................................................................................. 12
Cleaning the computer case ............................................................................................................................ 12
Cleaning the keyboard ...................................................................................................................................... 12
Cleaning the monitor ........................................................................................................................................ 13
Cleaning the mouse .......................................................................................................................................... 13
Service considerations .......................................................................................................................................................... 13
Power supply fan ............................................................................................................................................... 13
Tools and software requirements .................................................................................................................. 13
Screws ................................................................................................................................................................. 14
Cables and connectors ..................................................................................................................................... 14
Hard Drives ......................................................................................................................................................... 14
Lithium coin cell battery ................................................................................................................................... 14
SATA hard drives ..................................................................................................................................................................... 15
SATA hard drive cables .......................................................................................................................................................... 15
SATA data cable .................................................................................................................................................. 15
v
SMART ATA drives ................................................................................................................................................................... 15
Cable management ............................................................................................................................................................... 16
4 Removal and replacement procedures .............................................................................................................................................. 17
Preparation for disassembly ................................................................................................................................................ 17
Access panel ........................................................................................................................................................................... 18
Front bezel .............................................................................................................................................................................. 19
Slim optical drive bezel blank .............................................................................................................................................. 20
Front bezel dust lter ............................................................................................................................................................ 21
Drive cage ................................................................................................................................................................................ 22
System board connections ................................................................................................................................................... 23
Memory .................................................................................................................................................................................... 24
Populating DIMM sockets ................................................................................................................................. 24
Removing and installing DIMMs ...................................................................................................................... 25
Expansion card ....................................................................................................................................................................... 27
Drives ....................................................................................................................................................................................... 31
Drive positions ................................................................................................................................................... 31
Installing and removing drives ........................................................................................................................ 31
Removing a 9.5 mm slim optical drive ...................................................................................... 32
Installing a 9.5 mm slim optical drive ........................................................................................ 33
Removing a 3.5 inch hard drive .................................................................................................. 34
Installing a 3.5 inch hard drive .................................................................................................... 35
Removing and installing an M.2 SSD storage card .................................................................. 38
Fan ............................................................................................................................................................................................ 40
Heat sink .................................................................................................................................................................................. 41
Processor ................................................................................................................................................................................. 42
WLAN module ......................................................................................................................................................................... 43
Power supply .......................................................................................................................................................................... 44
Option port board ................................................................................................................................................................... 46
Hood sensor ............................................................................................................................................................................ 47
Card reader .............................................................................................................................................................................. 48
Speaker .................................................................................................................................................................................... 49
Antennas ................................................................................................................................................................................. 50
System board .......................................................................................................................................................................... 53
System board callouts ...................................................................................................................................... 55
Changing from desktop to tower orientation .................................................................................................................... 56
5 Computer Setup (F10) Utility ................................................................................................................................................................ 57
Computer Setup (F10) Utilities ............................................................................................................................................ 57
Using Computer Setup (F10) Utilities ............................................................................................................. 57
Computer Setup–Main ...................................................................................................................................... 59
vi
Computer Setup—Security .............................................................................................................................. 61
Computer Setup—Advanced ........................................................................................................................... 64
Computer Setup—UEFI Drivers ...................................................................................................................... 69
Recovering the Conguration Settings ............................................................................................................................... 69
6 Troubleshooting without diagnostics ................................................................................................................................................. 70
Safety and comfort ................................................................................................................................................................ 70
Before you call for technical support .................................................................................................................................. 70
Helpful hints ............................................................................................................................................................................ 71
Solving general problems ..................................................................................................................................................... 72
Solving power problems ....................................................................................................................................................... 76
Solving hard drive problems ................................................................................................................................................ 77
Solving media card reader problems .................................................................................................................................. 79
Solving display problems ...................................................................................................................................................... 80
Solving audio problems ........................................................................................................................................................ 84
Solving printer problems ...................................................................................................................................................... 86
Solving keyboard and mouse problems ............................................................................................................................. 87
Solving hardware installation problems ............................................................................................................................. 88
Solving network problems .................................................................................................................................................... 89
Solving memory problems ................................................................................................................................................... 91
Solving CD-ROM and DVD problems ................................................................................................................................... 93
Solving USB ash drive problems ........................................................................................................................................ 95
Solving front panel component problems ......................................................................................................................... 96
Solving Internet access problems ....................................................................................................................................... 96
Solving software problems .................................................................................................................................................. 97
7 POST error messages and diagnostic front panel LEDs and audible codes ................................................................................. 98
POST numeric codes and text messages ........................................................................................................................... 98
Interpreting system validation diagnostic front panel LEDs and audible codes ....................................................... 103
8 Password security and resetting CMOS ............................................................................................................................................ 105
Resetting the password jumper ........................................................................................................................................ 105
Clearing and resetting the BIOS ........................................................................................................................................ 107
9 Using HP PC Hardware Diagnostics ................................................................................................................................................... 108
Using HP PC Hardware Diagnostics Windows (select products only) ......................................................................... 108
Downloading HP PC Hardware Diagnostics Windows ............................................................................... 108
Downloading the latest HP PC Hardware Diagnostics Windows version .......................... 108
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ................................................................................................................ 109
vii
Installing HP PC Hardware Diagnostics Windows ...................................................................................... 109
Using HP PC Hardware Diagnostics UEFI ......................................................................................................................... 109
Starting HP PC Hardware Diagnostics UEFI ................................................................................................ 109
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .................................................... 110
Downloading the latest HP PC Hardware Diagnostics UEFI version ................................... 110
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select
products only) ............................................................................................................................. 110
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ................................................... 110
Downloading Remote HP PC Hardware Diagnostics UEFI ........................................................................ 111
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................... 111
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number 111
Customizing Remote HP PC Hardware Diagnostics UEFI settings .......................................................... 111
10 Backing up, restoring, and recovering ............................................................................................................................................ 112
Using Windows tools ........................................................................................................................................................... 112
Creating HP Recovery media (select products only) ...................................................................................................... 112
Using HP Recovery Manager to create recovery media ............................................................................ 113
Before you begin ........................................................................................................................ 113
Creating the recovery media ..................................................................................................... 113
Using the HP Cloud Recovery Download Tool to create recovery media ............................................... 113
Restoring and recovery ....................................................................................................................................................... 114
Restoring, resetting, and refreshing using Windows tools ...................................................................... 114
Restoring using HP Recovery Manager and the HP Recovery partition ................................................. 114
Recovering using HP Recovery Manager ..................................................................................................... 114
Recovering using the HP Recovery partition (select products only) ....................................................... 115
Recovering using HP Recovery media ......................................................................................................... 115
Changing the computer boot order ............................................................................................................. 116
Removing the HP Recovery partition (select products only) ................................................................... 116
Appendix A Battery replacement .......................................................................................................................................................... 117
Appendix B Power cord set requirements ........................................................................................................................................... 121
General requirements ......................................................................................................................................................... 121
Japanese power cord requirements ................................................................................................................................. 121
Country-specic requirements .......................................................................................................................................... 122
Appendix C Statement of memory volatility ....................................................................................................................................... 123
Nonvolatile memory usage ................................................................................................................................................ 125
Questions and answers ...................................................................................................................................................... 127
Using HP Sure Start (select models only) ........................................................................................................................ 128
viii
Appendix D Specications ...................................................................................................................................................................... 129
Index ........................................................................................................................................................................................................... 130
ix
x
1 Product features
Standard conguration features
Features may vary depending on the model. For support assistance and to learn more about the hardware and
software installed on your computer model, run the HP Support Assistant utility.
NOTE: This computer model can be used in a tower orientation or a desktop orientation.
Standard conguration features 1
Front panel components
Drive conguration may vary by model. Some models have a bezel blank covering the slim optical drive bay.
Front panel components
1 Slim optical drive (optional) 6 USB 2.0 port (fast charging port)
2 SD card reader (optional) 7 Audio-out (headphone)/Audio-in (microphone)
combo jack
3 USB Type-C charging port 8 Hard drive activity light
4 USB 3.1 Gen 1 ports (2) (5 Gbit/s data speed) 9 Power button
5 USB 2.0 port
NOTE: The audio-out (headphone)/audio-in (microphone) combo jack supports headphones, line output devices,
microphones, line input devices, or CTIA-style headsets.
NOTE: The USB port with HP Sleep and Charge provides current to charge a device such as a smart phone. The charging
current is available whenever the power cord is connected to the system, even when the system is o.
NOTE: The light on the power button is normally white when the power is on. If it is ashing red, there is a problem with
the computer, and it is displaying a diagnostic code. See Interpreting system validation diagnostic front panel LEDs and
audible codes on page 103 to interpret the code.
2 Chapter 1 Product features
Rear panel components
Rear panel components
1 Audio-in jack 6 Optional port
2 Serial port (optional) 7 USB 2.0 ports with wake from S4 (2)
3 RJ-45 (network) jack 8 USB 3.1 Gen 1 (2) (5 Gbit/s data speed)
4 Audio-out jack for powered audio devices 9 USB 2.0 (2)
5 DisplayPort™ monitor connectors (2) 10 Power cord connector
NOTE: Your model may have additional optional ports available from HP.
When a graphics card is installed in one of the system board slots, the video connectors on the graphics card and/or the integrated
graphics on the system board may be used. The specic graphics card installed and software conguration will determine
the behavior.
The system board graphics can be disabled by changing settings in BIOS F10 Setup.
Serial number location
Each computer has a unique serial number and a product ID number that are located on the exterior of
the computer. Keep these numbers available for use when contacting customer service for assistance.
Rear panel components 3
2 Illustrated parts catalog
Computer major components
Item Description
(1) System board for use with Ryzen™ PRO processors (includes replacement thermal material)
(2) Front bezel
(3) Dust lter
(4) Access panel
(5) Power supply (180 W)
(6) Heat sink (includes replacement thermal material)
(7) Fan
(8) Processor
AMD Ryzen 5 PRO 2400G
AMD Ryzen 3 PRO 2200G
(9) Memory modules (UDIMM, PC4-2666, NECC)
16 GB
8 GB
4 Chapter 2 Illustrated parts catalog
Item Description
4 GB
(10) Speaker
(11) Hood sensor
(12) WLAN modules
Intel® 3168 802.11 AC 1x1 with Bluetooth® 4.0 (Brazil)
Intel 7265 802.11AC 2x2 with Bluetooth M.2 Combo Card non-vPro (Brazil)
Intel 9260 802.11 AC 2x2 +Bluetooth 5 PCIe non-vPro
Realtek 802.11 AC 1x1 with Bluetooth 4.2 LE M.2 PCIe
Realtek 802.11 AC 2x2 with Bluetooth 4.2 LE M.2 PCIe
(13) AMD™ Radeon R7 430 2 GB FH PCIe x16 G5 graphics card (select models only)
(14) Serial+PS/2 port (select models only)
(15) Antenna cover
(16) Bezel blank for optical drive slot
(17) Optical drive latch
* Option boards:
HDMI option board
DisplayPort option board
VGA option board
USB Type-C option board
* Parallel port, PCIe card
* 2nd serial port
* Card reader assembly
* Stand
* Power cord
* Optical drive bezel
* HP USB Type-C to USB Type-A hub
* Fan duct
Computer major components 5
Cables and adapters
Item Description
(1) SATA drive power cable
(2) SATA data cable, 5.7 inch, 2 straight ends
SATA data cable, 7.5 inch, 2 straight ends
* DVI cable, 1.8 m
* Internal wireless antennas
* Antenna cover
* Adapters
DisplayPort to HDMI 2.0
DisplayPort to VGA
DisplayPort to DVI
USB to serial
USB Type-C to USB 3.0
USB 3.1 Type-C to DisplayPort
Drives
Description
Hard drives (3.5 inch)
2 TB, 7200 rpm
1 TB, 7200 rpm
500 GB, 7200 rpm hard drive, self-encrypting (SED), Opal 2, 7 mm
500 GB, 7200 rpm
Solid-state drives:
6 Chapter 2 Illustrated parts catalog
Description
1 TB, M.2 2280, NVMe, TLC, SS
512 GB, M2 2280, PCIe, NVMe, TLC, SS
512 GB, M.2 2280, PCIe, NVMe, value
512 GB, M.2 2280, PCIe 3×4, TLC, SED
512 GB, SATA3, TLC
512 GB, SATA3 TLC, SED Opal2
256 GB, M2 2280, PCIe, NVMe, TLC, SS
256 GB, M.2 2280, PCIe, NVMe, value
256 GB, M.2 2280, PCIe 3×4, TLC, SED
256 GB, SATA3, TLC
256 GB, SATA3 TLC, SED Opal2
128 GB, M2 2280, PCIe, NVMe, TLC
Optical drives, 9.5 mm
BD Blu-ray writer drive
DVD±RW drive
DVD-ROM drive
Mouse and keyboards
Description
Mouse
USB, healthcare, wired
USB, antimicrobial
USB/PS2 Washable
USB, Hardened
USB, optical
PS/2, optical
USB, laser
HP USB Premium
USB/PS2 washable
Keyboards
Washable, USB PS2
USB, unbranded
USB
Mouse and keyboards 7
Description
USB, essential
Conferencing
USB, slim
Wireless, with mouse
USB, slim, smartcard
Antimicrobial
USB, slim, gray
USB, collaboration
Wireless, collaboration
USB, wired, healthcare
Premium, wireless
USB, Katydid
8 Chapter 2 Illustrated parts catalog
3 Routine care, SATA drive guidelines, and
disassembly preparation
This chapter provides general service information for the computer. Adherence to the procedures and
precautions described in this chapter is essential for proper service.
IMPORTANT: When the computer is plugged into an AC power source, voltage is always applied to the system
board. You must disconnect the power cord from the power source before opening the computer to prevent
system board or component damage.
Electrostatic discharge information
A sudden discharge of static electricity from your nger or other conductor can destroy static-sensitive devices
or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to
electrostatic discharge (ESD) may not appear to be aected at all and can work perfectly throughout a normal
cycle. The device may function normally for a while, but it has been degraded in the internal layers, reducing its
life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains
enough power to alter device parameters or melt silicon junctions.
Generating static
The following table shows that:
Dierent activities generate dierent amounts of static electricity.
Static electricity increases as humidity decreases.
Relative Humidity
Event 55% 40% 10%
Walking across carpet
Walking across vinyl oor
Motions of bench worker
Removing DIPs from plastic tube
7,500 V
3,000 V
400 V
400 V
15,000 V
5,000 V
800 V
700 V
35,000 V
12,000 V
6,000 V
2,000 V
Removing DIPs from vinyl tray
Removing DIPs from polystyrene foam
Removing bubble pack from PCB
Packing PCBs in foam-lined box
2,000 V
3,500 V
7,000 V
5,000 V
4,000 V
5,000 V
20,000 V
11,000 V
11,500 V
14,500 V
26,500 V
21,000 V
These are then multi-packaged inside plastic tubes, trays, or polystyrene foam.
NOTE: 700 volts can degrade a product.
Electrostatic discharge information 9
Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric
components and accessories.
To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.
Place items on a grounded surface before removing them from their container.
Always be properly grounded when touching a sensitive component or assembly.
Avoid contact with pins, leads, or circuitry.
Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam.
Personal grounding methods and equipment
Use the following equipment to prevent static electricity damage to equipment:
Wrist straps are exible straps with a maximum of 1 MΩ ± 10% resistance in the ground cords. To provide
proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and t
snugly into the banana plug connector on the grounding mat or workstation.
Heel straps, toe straps, boot straps can be used at standing workstations and are compatible with most
types of shoes or boots. On conductive oors or dissipative oor mats, use them on both feet with a
maximum of 1 MΩ ± 10% resistance between the operator and ground.
Static Shielding Protection Levels
Method Voltage
Antistatic plastic
Carbon-loaded plastic
Metallized laminate
1,500
7,500
15,000
Grounding the work area
To prevent static damage at the work area, use the following precautions:
Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to
the work surface and properly grounded tools and equipment.
Use static-dissipative mats, foot straps, or air ionizers to give added protection.
Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.
Turn o power and input signals before inserting and removing connectors or test equipment.
Use xtures made of static-safe materials when xtures must directly contact dissipative surfaces.
Keep work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene
foam.
Use eld service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
10 Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation
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HP ProDesk 405 G4 Small Form Factor PC IDS Base Model User guide

Type
User guide
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