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MOTO G7 Play

Motorola MOTO G7 Play Setup And Troubleshoot Wi-Fi Issues

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Setup and troubleshoot Wi-Fi issues - moto
g7 power
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Setup and troubleshoot Wi-Fi issues - moto g
7
power
Follow these steps to set up and troubleshoot Wi-Fi wireless Internet access.
Turn Wi-Fi power on or off
Touch > Settings, then touch the Wi-Fi power switch to turn it On or Off
Wi-Fi search & connect
When Wi-Fi is on, the Wi-Fi in range indicator appears in the status bar when a network is
available. Drag down the status bar and touch the Wi-Fi networks available notification to
select and connect to a network.
To search for a network when Wi-Fi is off:
Touch > Settings > Network & internet > Wi-Fi switch on, touch Wi-Fi to see
available nearby networks.
Touch the Wi-Fi power switch to turn it On and scan. Your phone lists the networks it finds
within range.
Touch a network to connect. If necessary, enter Network SSID, Security, and Password, and
touch Connect
When your phone is connected, you'll see in the status bar. If the connection is
poor, appears in the status bar.
Tips:
To connect to a Hidden network: Touch > Settings > Network & internet > Wi-Fi
> Add Network > Enter the network details > Scroll down to Hidden Network, and
change to Yes.
When you are in range and Wi-Fi power is on, you will automatically reconnect to
available networks you’ve connected to before.
To see your phone’s MAC address or other Wi-Fi details, touch > Settings >
Network & internet > Wi-Fi > Wi-Fi preferences > Advanced.
Wi-Fi Hotspot
You can make your smartphone a Wi-Fi hotspot to provide portable, convenient Internet access
to other Wi-Fi enabled devices.
Caution: This application significantly impacts battery life. You may want to run this
application with the charger connected.
Note: You need to subscribe to Wi-Fi hotspot service to use this feature. Contact your carrier for
more details.
To set up your phone as a Wi-Fi hotspot:
1. Touch > Settings > Network & Internet > Hotspot & Tethering > portable Wi-
Fi hotspot to turn on the hotspot.
2. Touch Set up Wi-Fi hotspot to change hotspot security and configuration settings:
o Network name: Enter a unique name for your hotspot and touch Next.
o Security: Select the type of security you want: WEP, WPA, or WPA2. Enter a
unique password. Other users can access your Wi-Fi hotspot only if they enter the
correct password.
Note: Keep it secure. To protect your smartphone and hotspot from unauthorized
access, it is strongly recommended that you set up hotspot Security (WPA2 is the
most secure), including password.
3. Touch Save when the settings are complete.
When your Wi-Fi hotspot is active, other Wi-Fi enabled devices can connect by entering your
hotspot’s SSID, selecting a Security type, and entering the correct Password.
Troubleshooting
Unable to establish connection with the phone
The wireless network may not be in range or has too of a weak signal to provide a
successful connection. Check the signal bar to ensure you have strong connection.
Re-enter the key on the phone to match the key configured on the router. Make sure that
the encryption type and security settings match on the router and phone.
If WEP encryption is in use, check that the key configured on the router matches the key
entered on the phone.
The wireless network you're attempting to connect to may be configured for static IP
addresses only. Check with the system administrator for an IP address assignment.
Unplug the power from your router, turn the phone off. Plug back in your router first,
then wait for 1 minute and then turn on your phone.
Check if you are able to connect your phone via Bluetooth. If also unable to connect via
Bluetooth contact Motorola for repair options.
Can't connect to Internet
Try a different URL or web site address.
Disconnect and try connecting to the network again.
Enter correct Password (WEP-WAP/WPA key).
If connected via a commercial Wi-Fi hotspot, such as the ones at Borders or Starbucks,
we recommend renewing the hotspot's DHCP lease.
Unplug the power from your router, turn the phone off. Plug back in your router first,
then wait for 1 minute and then turn on your phone.
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