Avaya BCMs
Avaya BCMs are a family of business communications systems that provide a range of features and capabilities to help businesses of all sizes improve their communications and collaboration.
Features:
- Call routing and management
- Voicemail and unified messaging
- Conferencing and collaboration tools
- Mobility and remote access
- Integration with other business applications
Capabilities:
- BCMs can be used to improve customer service by providing customers with a single point of contact and by routing calls to the most appropriate agent.
- They can also help to improve employee productivity by providing employees with the tools they need to communicate and collaborate effectively.
Avaya BCMs
Avaya BCMs are a family of business communications systems that provide a range of features and capabilities to help businesses of all sizes improve their communications and collaboration.
Features:
- Call routing and management
- Voicemail and unified messaging
- Conferencing and collaboration tools
- Mobility and remote access
- Integration with other business applications
Capabilities:
- BCMs can be used to improve customer service by providing customers with a single point of contact and by routing calls to the most appropriate agent.
- They can also help to improve employee productivity by providing employees with the tools they need to communicate and collaborate effectively.
Information Sheet
BCM Documentation Updates
Bulletin
This document provides instructions for locating and downloading the most recent technical
documentation for your Nortel Business Communications Manager platform.
The documentation suite that may be available on CD or on the Nortel BCM hard drive (or
both) is produced at the time of product development. Documentation is updated on an
ongoing basis, and updated documents are available on the www.nortel.com/support web
page. Visit this website to find and download the most recent documentation for your BCM
platform.
Getting the most current documents
Administration, configuration, and user guides for Nortel Business Communications Manager
products are freely accessible on the web at www.nortel.com/support. You can view online,
print, or download selected BCM operational and user guides directly from the Internet.
To view or print documents
1 Open your browser and go to the www.nortel.com/support URL.
2 Search for or navigate to the location of the Business Communications Manager platform
documentation.
Guides are categorized by job function and documentation type.
3 Navigate to the guide you need.
4 Use Adobe Reader to open the guide, search for the sections you need, and print them on
most standard printers.
If you do not have a copy of Adobe Reader, go to Adobe Systems at the www.adobe.com
URL to download a free copy.
To download documents
1 Open your browser and go to the www.nortel.com/support URL.
2 Search for or navigate to the location of the Business Communications Manager platform
documentation.
3 Navigate to the guide you need.
4 Right click on the link.
5 Chose Save as from the menu, and save the PDF to a location on your PC.
6 From that location on your PC, use Adobe Reader to open the guide, search for the
sections you need, and print them on most standard printers.
If you do not have a copy of Adobe Reader, go to Adobe Systems at the www.adobe.com
URL to download a free copy.
.
2
NN40010-401
www.nortel.com
Copyright 2008
Part number: N0193532
Document number: NN40010-401
Version 01.01
Standard
August 2008
Adobe and Adobe Reader are trademarks of Adobe Systems Incorporated
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Avaya BCMs
Avaya BCMs are a family of business communications systems that provide a range of features and capabilities to help businesses of all sizes improve their communications and collaboration.
Features:
- Call routing and management
- Voicemail and unified messaging
- Conferencing and collaboration tools
- Mobility and remote access
- Integration with other business applications
Capabilities:
- BCMs can be used to improve customer service by providing customers with a single point of contact and by routing calls to the most appropriate agent.
- They can also help to improve employee productivity by providing employees with the tools they need to communicate and collaborate effectively.
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