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Dell DL1000 Appliance
Release Notes
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your computer.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you
how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual
property laws. Dell and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other
marks and names mentioned herein may be trademarks of their respective companies.
2016 - 05
Rev. A04
Contents
1 Introduction........................................................................................................... 5
About DL1000 Dell Appliance...............................................................................................................5
About DL Appliance Software............................................................................................................... 5
Other information you may need.........................................................................................................5
Registering your appliance on the license portal.................................................................................6
2 Known issues and limitations for Rapid Recovery..........................................8
Download DL Appliance Log feature fails............................................................................................8
Some symbols are displayed as numeric codes in the backup link.................................................... 8
VM operation buttons are missing on the VM Management page..................................................... 8
Winbackup feature does not function using the Backup now button................................................9
An incorrect link is displayed in the Backup Status message.............................................................. 9
Appliance Backup tab freezes when creating a RASR USB drive........................................................ 9
Error message displayed when creating a RASR USB drive in the Appliance Backup tab..................9
Error displayed when you click the virtual standby tab .................................................................... 10
Cannot recover the DVM repository after remounting volumes if one of the mount points
was removed on your appliance........................................................................................................ 10
DVM Repository created in Rapid Recovery 6.0 cannot be mounted in AppAssure 5.4.3...............10
After upgrading to Rapid Recovery 6.0, Recovery and Update Utility fails to start after a
reboot.................................................................................................................................................. 10
On upgrading the Core from AppAssure 5.4.3 to Rapid Recovery 6.0, the Core Console does
not launch automatically.....................................................................................................................11
Error displayed when remounting volumes........................................................................................11
Rapid Recovery 6.0 displays an error when ESX(i) host is offline...................................................... 11
3 Known issues and limitations for AppAssure.................................................12
Remount fails for both controllers after a Recovery and Update Utility (version # 184)
upgrade and a factory restore.............................................................................................................12
Content in the DL Appliance Backup tab is missing after running the Recovery and Update
Utility.................................................................................................................................................... 12
When remounting volumes on the Provisioning page a new job with an error status is
created................................................................................................................................................. 12
AppAssure Core upgrade fails when performed manually................................................................13
Unable to recover the Appliance with Windows Recovery Wizard when booting from a USB
drive......................................................................................................................................................13
Recovery and Update Utility build 99 fails .........................................................................................13
The Remount volumes button on Appliance tab does not remount the repository volume.......... 13
3
At times nonlocalized messages are displayed in the AppAssure Core and the AppAssure
Event log.............................................................................................................................................. 14
Do not use underscore in the hostname............................................................................................15
On rebooting your appliance a random drive letter is assigned to the Repository VD....................15
Dell DL Appliance Applications fail with an error during the Recovery and Update Utility..............15
Error displayed while creating the RASR USB key.............................................................................. 15
View Policy in the appliance tab responds slowly............................................................................. 16
Error displayed when the hostname of your appliance is configured and added to a domain.......16
Error message displayed while provisioning storage in AppAssure Appliance Configuration
Wizard.................................................................................................................................................. 16
Status of Appliance tab indicator is yellow if the RASR USB drive is not created.............................16
Appliance tab does not have any content..........................................................................................17
"Collecting..." message remains on the screen while collecting DL Appliance logs........................ 17
Appliance tab loses functionality........................................................................................................ 17
VM Operations buttons for virtual standby are active while VM export is being performed............17
Status of Hypervisor information for ESX(i) is shown offline if status for Hyper-V is changed
to offline...............................................................................................................................................18
Non-RAID 1 configurations are not supported on your appliance................................................... 18
Installing the wrong RUU causes features in the DL Appliance to hang...........................................18
AppAssure Appliance Configuration Wizard fails to complete..........................................................18
Incorrect message displayed in AppAssure Appliance Configuration Wizard when
OpenManage Server Administrator service is disabled......................................................................18
OpenManage Server Administrator Issues......................................................................................... 19
OpenManage Server Administrator fails to install properly............................................................... 19
OpenManage Server Administrator fails to update status................................................................. 19
Recovery and Update Utility takes time to complete........................................................................ 19
Desktop shortcut for AppAssure not displayed for domain users.................................................... 20
Core console shortcut is not updated with hostname change........................................................20
Error message does not close when trying to exit AppAssure Appliance Configuration Wizard....20
License key installation failure ...........................................................................................................20
License key installation and AppAssure Appliance Configuration Wizard fails.................................21
Incorrect message displayed for license configuration failure..........................................................21
Removal Of USB Drive Fails.................................................................................................................21
4 Getting help.........................................................................................................22
Contacting Dell................................................................................................................................... 22
Documentation feedback...................................................................................................................22
4
1
Introduction
This document describes important product information and restrictions for the Dell DL1000 Appliance
running AppAssure and Rapid Recovery.
About DL1000 Dell Appliance
The DL1000 appliance is designed for a range of environments. The short 15.5–inches depth, low–power
draw, acoustics and fresh air cooling make the DL1000 ideal for space-constrained office environments.
The appliance is available in 1 TB, 2 TB, and 3 TB provisioned backup capacity (with an option for up to
two standby virtual machines).
Optimized for quick deployment and efficiency, the DL1000:
• Helps reduce your backup window.
• Creates snapshots as often as every 60 minutes.
• Cloud archive connector simplifies moving archives to a cloud storage subscription (supported
providers are Microsoft Azure, Amazon S3, OpenStack and RackSpace) allowing you to replace tape
infrastructure.
• Maintains up to two standby VMs to quickly restore critical servers (with proper edition).
• Offers integrated, inline block-level deduplication and compression, combined with optimized
backups for WAN replication.
• Provides a wizard–based configuration utility to automatically provision DL1000 storage and iDRAC
Express for remote management.
About DL Appliance Software
The Dell DL Appliance software offers near-zero recovery time objectives and recovery point objectives.
More than disaster recovery, DL Appliance software offers data solutions for data migration and
management. You have the flexibility of performing bare-metal restore (to similar or dissimilar hardware),
and you can restore backups to physical or virtual machines, regardless of origin. The DL Appliance
software can also archive to the cloud, to a Dell DL series backup and recovery appliance, or to a
supported system of your choice. With the DL Appliance software, you can replicate to one or more
targets for added redundancy and security.
For more information, see: https://support.software.dell.com.
Other information you may need
NOTE: For all Dell OpenManage documents, go to Dell.com/openmanagemanuals.
NOTE: Always check for updates on Dell.com/support/home and read the updates first because
they often supersede information in other documents.
5
NOTE: For any documentation related to Dell OpenManage Server Administrator, see Dell.com/
openmanage/manuals.
Your product documentation includes:
Getting Started
Guide
Provides an overview of setting up your system, and technical specifications. This
document is shipped with your system.
System Placemat Provides information on how to set up the hardware and install the software on
your appliance.
Owner’s Manual Provides information about system features and describes how to troubleshoot the
system and install or replace system components.
Deployment Guide Provides information on hardware deployment and the initial deployment of the
appliance.
User’s Guide Provides information about configuring and managing the system.
Release Notes Provides product information and additional information on the Dell DL1000
Appliance.
Interoperability
Guide
Provides information on supported software and hardware for your appliance as
well as usage considerations, recommendations, and rules.
OpenManage
Server
Administrator
User’s Guide
Provides information about using Dell OpenManage Server Administrator to
manage your system.
Registering your appliance on the license portal
1. In your web browser, navigate to the License Portal at the website URL that was provided to you in
the email you received upon purchase.
2. On the Register page, in the Email Address text box, enter the email address associated with your
contract.
3. Enter the license number for your appliance.
If you have multiple appliances, enter a license number and then press Enter to enter additional
numbers.
4. Click Activate.
If the email address that you entered is not registered on the License Portal (if there was a new
License Portal account), you are prompted to create an account in the License Portal using that
email address.
5. To create an account in the License Portal, enter the necessary information.
After you register, you are logged on to the License Portal. An activation email is also sent to your
email address.
6. A notification of successful registration appears, which also lists the license key. This notification
describes the instructions for you to apply the license key to your appliance as follows:
a. Launch the Core Console for your appliance.
b. Go to Configuration → Licensing.
c. Click Change License.
d. Copy and paste the software license key included in the successful registration notification
message, and then save your changes.
6
2
Known issues and limitations for Rapid
Recovery
NOTE: Rapid Recovery version 6.0.2 is available. If upgrading from a localized version of a previous
release (such as AppAssure 5.4.3), note that the upgraded Rapid Recovery components, including
the Core Console and the PowerShell module, are only available in English.
Download DL Appliance Log feature fails
Description On clicking Collect Logs on the Download DL Appliance Log panel, no results are
displayed. Download DL Appliance Log doesn’t work with Rapid Recovery 6.0.2.
Workaround/
Solution
To manually locate the logs in your system:
1. Click Collect Logs.
Wait until Collect Server Logs background job is finished. The job status can
be tracked in the Core GUI either on the Events tab or running tasks drop-
down in the upper–right corner of the page.
2. Go to, C:\ProgramData\AppRecovery\OMSA_logs. The zip file in this folder
contains all the collected logs.
Some symbols are displayed as numeric codes in the
backup link
Description Some symbols are displayed as numeric codes in the backup link on the Appliance
page on the Health tab in the Portuguese Rapid Recovery core.
Workaround/
Solution
The backup link points to the Backup page in the Appliance tab. You can navigate
to the page manually.
VM operation buttons are missing on the VM
Management page
Description VM operations buttons (start/stop) are not available on VM Management page. The
Virtual Standby page is displayed instead.
Workaround/
Solution
Go to the corresponding hypervisor (Hyper-V or ESXi) and make the setting
changes.
8
Winbackup feature does not function using the Backup
now button
Description The Winbackup feature can’t be forced using the Backup now button on the View
Windows Backup Policy. The Backup now button is inactive on the popup page.
Workaround/
Solution
Click the Backup now button on the Appliance Backup page.
An incorrect link is displayed in the Backup Status
message
Description When creating a Windows backup, the backup fails. The following information
appears in the Error Action field: Retry by clicking on the "Configure"
link on the Configuration pane below. The Configure link does not exist.
NOTE: Ensure that the backup target disks are available before proceeding to
the workaround.
Workaround/
Solution
Click the Backup Now button.
Appliance Backup tab freezes when creating a RASR USB
drive
Description When creating a RASR USB drive, the Appliance Backup tab freezes.
NOTE: You can still access other pages on the Core Console. You can track
the RASR USB drive creation progress on the Events tab of the Core.
Workaround/
Solution
Wait until the RASR USB drive is created before accessing the Backup tab.
NOTE: It takes approximately 30 minutes to create the RASR USB drive.
Error message displayed when creating a RASR USB drive
in the Appliance Backup tab
Description An error message: The following critical files and/or directory
paths required for RASR USB drive creation are missing:
winre.wim, bootmgr, bmr may appear in the Appliance Backup tab.
Workaround/
Solution
Wait till the RASR USB is created and refresh the page.
9
Error displayed when you click the virtual standby tab
Description The server does not respond when several export jobs are running simultaneously.
Workaround/
Solution
Close the error and retry the action.
Cannot recover the DVM repository after remounting
volumes if one of the mount points was removed on your
appliance
Description Recovering a DVM repository fails on Appliances if the repository was provisioned
on several controllers and one of the mount points was removed.
NOTE: Ensure you use the PERC H310 controller to create the initial
repository.
Workaround/
Solution
1. Assign drive letters to volumes with storage locations of the repository.
2. Manually restore Core settings or use the Open Existing Repository option
through the Repositories pane specifying valid paths for repositories.
DVM Repository created in Rapid Recovery 6.0 cannot be
mounted in AppAssure 5.4.3
Description After a factory restore on the Appliance, the DVM repository on Rapid Recovery 6.0
cannot be mounted to AppAssure 5.4.3 due to changes in how repositories are
identified.
Workaround/
Solution
Upgrade to Rapid Recovery 6.0 and then use the Open Existing Repository option.
If a repository was created in Rapid Recovery 6.0, and after a factory restore the
repository exists in AppAssure 5.4.3, then immediately (the first step in the
Appliance GUI) upgrade to Rapid Recovery 6.0.
After upgrading to Rapid Recovery 6.0, Recovery and
Update Utility fails to start after a reboot
Description When using the Dell DL Appliance Recovery and Update Utility (RUU), a failed script
error message appears after a system reboot. The core services cannot be started
automatically.
Workaround/
Solution
Manually restart the RUU, wait until it completes and then launch the Core Console
using the desktop icons.
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NOTE: Do not launch the Core Console while the RUU is running.
On upgrading the Core from AppAssure 5.4.3 to Rapid
Recovery 6.0, the Core Console does not launch
automatically
Description After upgrading the Core from AppAssure 5.4.3 to Rapid Recovery 6.0, you are
prompted to restart the system. On restarting the system the startAA.vbs script
does not open the Core Console but displays a Windows Script Host error.
Workaround/
Solution
After upgrading to Rapid Recovery 6.0, manually start the Core Console by clicking
the icon on the desktop.
Error displayed when remounting volumes
Description When recovering a DVM repository the following error is displayed: Failed read
consistency lock on IsSpare_AC or
MediaPresent_DiskDriveToStorageExtent_AC Association Cache. The
error occurs when a repository was provisioned on several controllers and one of
the mount points was removed.
NOTE: Ensure you use the PERC H310 controller to provision storage.
Workaround/
Solution
1. Assign drive letters to volumes with storage locations of the repository.
2. Manually restore Core settings or Open Existing Repository through the
Repositories pane specifying valid paths for repositories.
Rapid Recovery 6.0 displays an error when ESX(i) host is
offline
Description After exporting ESX(i) virtual standby, if the state of ESX(i) host is offline, the error:
Unable to connect to the remote server now is displayed.
Workaround If an ESXi server backed Virtual Standbys exist, ensure all hosting ESXi servers are up
and operational.
11
3
Known issues and limitations for
AppAssure
NOTE: It is recommended that you change the host name by using the AppAssure Appliance
Configuration Wizard. If the configuration has completed, then manually change the computer
name to the previous name.
NOTE: Do not create or delete Virtual Disks on the HDDs. This can create issues with storage
provisioning and/or repository recovery.
Remount fails for both controllers after a Recovery and
Update Utility (version # 184) upgrade and a factory
restore
Description The remount volume was not able to restore the mount point previously used by
the VM volume because the volume letter was reassigned to other removable
devices.
Workaround/
Solution
Remove all removable media from the system and then run Remount Volumes
again.
Content in the DL Appliance Backup tab is missing after
running the Recovery and Update Utility
Description After you recover your Appliance through the Recovery and Update Utility (RUU)
and restart the AppAssure Core Web Console, content in the Appliance Backup tab
goes missing if a web browser is open while the RUU is running.
Workaround/
Solution
Clear the browser cache, close the browser, and start the AppAssure Core Web
Console.
When remounting volumes on the Provisioning page a
new job with an error status is created
Description On remounting volumes on the Provisioning page a new job with an error status is
created. This issue occurs after rebooting the appliance from a Rapid Appliance
Self Recovery (RASR) USB drive and performing a factory reset.
Workaround/
Solution
Remove all USB drives when provisioning.
12
AppAssure Core upgrade fails when performed manually
Description This issue occurs when trying to upgrade the Core outside the Recovery and
Update Utility (RUU) process.
Workaround/
Solution
Before performing the Core update, stop the following services:
• Dell Storage Management Web Service
• DSM SA Connection Service
• DSM SA Data Manager
• DSM SA Event Manager
• DSM SA Shared Services
Restart the services after the update.
Unable to recover the Appliance with Windows Recovery
Wizard when booting from a USB drive
Description When a USB drive is formatted as a RASR USB drive, the appliance does not
recognize the USB drive and displays it as a Fixed Disk in the operating system.
Workaround/
Solution
Do not use any USB drives that shows up as a Fixed Disk in the operating system.
Recovery and Update Utility build 99 fails
Description Recovery and Update Utility (RUU) build 99 fails on DL Appliances during a Rapid
Appliance Self Recovery (RASR) update.
Workaround/
Solution
Do not use build 99. If you have installed build 99, upgrade to the latest RUU.
The Remount volumes button on Appliance tab does not
remount the repository volume
Description If a mount point is deleted in a repository disk, the Remount volumes button on
Appliance tab does not work.
Workaround/
Solution
To restore the volume mount point:
1. Open the Repository tab and expand the error repository.
2. Copy the repository file path.
3. Open Operating system Disk Manager: Server Manager → Tools →
Computer Management → Disk Management.
4. Find the repository disk, the name of the disk contains repository information.
5. Right-click the disk and select Change drive letter and paths.
13
6. Click Add.
7. Select Mount in the NTFS folder.
8. Paste the path copied in step 2.
9. To remove File_X, edit the path. (For example, if the path of the repository is
C:\DLDisks\Repository 1\disk_1234567890\File_0, you have to change it to C:
\DLDisks\Repository 1\disk_123456790)
10. Click OK.
11. Repeat for all the repository paths that you can see in step 2 if they differ.
Ignore the File_X number, if the rest of the path is the same, you do not have
to repeat this step.
12. After all failed repository paths are restored, go to Configuration →
Repositories tab, and click check repository.
At times nonlocalized messages are displayed in the
AppAssure Core and the AppAssure Event log
Description Sometimes nonlocalized messages are displayed in the AppAssure Core (lower-
right corner of the screen) and the AppAssure Event log.
Workaround/
Solution
Restart the Core, WMI and SRM Web Service services, then empty the browser
cache and restart the browser.
Figure 1. Nonlocalized messages displayed in the AppAssure Core and the AppAssure Event log
14
Do not use underscore in the hostname
Description
CAUTION: It is recommended not to use underscore in the hostname, the
Open Manage Server Administrator (OMSA) portal may not work.
Workaround/
Solution
For the new host name to take effect, manually change the hostname through the
operating system and restart the appliance.
On rebooting your appliance a random drive letter is
assigned to the Repository VD
Description After provisioning and rebooting the appliance the drive letter for the repository
disk changes after Remount of Volumes.
Workaround/
Solution
If the letter is assigned to the volume, it can be removed using the Disk
Management tool. However, if the repository has already been expanded using the
assigned letter, the repository becomes unreachable. To workaround this issue:
1. Go to Repositories tab.
2. Click fix repository paths button.
3. For the failed repository, replace the unreachable paths (that contain the
removed volume letter) with a valid path.
4. Save changes and run the repository check.
Dell DL Appliance Applications fail with an error during
the Recovery and Update Utility
Description Dell DL Appliance Applications fail with the error There was an error while
installing Dell DL Appliance during the Recovery and Update Utility (RUU).
Workaround/
Solution
Contact support. RUU is an important tool that introduces many changes to the
environment, if some of the steps cannot be executed, the system might be left in
an inconsistent state.
Error displayed while creating the RASR USB key
Description While creating the RASR USB key, the following message is displayed: Unable to
connect to Dell storage management Web service. Try restarting
the Windows Management Instrumentation service, and then
restart the Dell Storage Management Web and reload this page.
Workaround/
Solution
Ignore this message.
15
View Policy in the appliance tab responds slowly
Description When you click the View Policy button, it changes appearance, but takes some
time for the dialog box to display. If you interact with the user interface during this
delay, the following message is displayed: <hostname> is not responding.
Workaround/
Solution
Wait for this message to disappear.
Error displayed when the hostname of your appliance is
configured and added to a domain
Description When you change the hostname of your appliance and add it to a domain with an
identical hostname, the following message is displayed: A critical error
occurred while trying to configure the hostname and domain
settings. Ensure that hostname does not already exist in the
domain. If the issue persists, close the AppAssure Appliance
Configuration Wizard, delete the configuration file below and
restart the wizard. C:\Program Files\Dell\PowerVault\Appliances
\DL\FTBU\FTBU.dat If the issue still persist, contact Dell
support further assistance.
Workaround/
Solution
Reboot your appliance to join the domain.
Error message displayed while provisioning storage in
AppAssure Appliance Configuration Wizard
Description After recovering DL1000 Appliance using Dell DL Recovery and Update Utility, the
following error is displayed when provisioning storage:
Failed to create Repository disk partition. Insufficient space
on physical disks. Failed to configure adapter Id: ‘?p1’
Personality to ‘?p2.
The appliance fails to create Repository disk partitions due to insufficient space on
physical disk.
Workaround/
Solution
To locate and remove user–created virtual disks use OpenManage Server
Administrator (OMSA).
Status of Appliance tab indicator is yellow if the RASR
USB drive is not created
Description It is recommended to create the RASR USB drive when the AppAssure Appliance
Configuration Wizard is running. If the RASR USB drive is not created, then the
Rapid Appliance Self Recovery status on the health page turns yellow. This in turn
causes the Appliance tab indicator to turn yellow.
16
Appliance tab does not have any content
Description When you click the Appliance tab, the content inside the table is not displayed. The
following error message is displayed instead: The following error occurred
during the previous installation attempt. This typically happens when
the AppAssure core is updated in RUU, and the AppAssure core is open in a
browser.
Workaround/
Solution
Clear browser cache. Go to Internet Options in IE, click General → Browsing
history → delete browsing history and press Delete. Restart the browser.
"Collecting..." message remains on the screen while
collecting DL Appliance logs
Description "Collecting...” message remains on the screen while trying to collect logs in
AppAssure Core through Tools → Diagnostics →View Logs.
Workaround/
Solution
Press F5 to refresh the browser.
Appliance tab loses functionality
Description Occasionally, you may see that Appliance tab does not respond. The rotating
progress button is stuck.
Workaround/
Solution
1. Restart Internet Information Service Manager.
2. Restart the services in the given order:
a. Windows Management Instrumentation
b. SRM Web Service
c. AppAssureCore
3. Clear the browser cache.
4. Refresh the page.
VM Operations buttons for virtual standby are active
while VM export is being performed
Description While the VM export is in progress, the VM operation buttons Start and Add
Network Adapter are enabled.
Workaround/
Solution
Do not click these buttons until the corresponding VM export is complete.
17
Status of Hypervisor information for ESX(i) is shown
offline if status for Hyper-V is changed to offline
Description When virtual standbys for the protected machines are created on two different
hypervisors, ESX(i) and Hyper-V, if the Hyper-V virtual machine management
system is stopped after the export job is completed, then the status of Hypervisor
information for ESX(i) displays incorrectly.
Non-RAID 1 configurations are not supported on your
appliance
The user cannot manually provision storage in a non-RAID 1 configuration because AppAssure supports
RAID-1 configuration only.
Installing the wrong RUU causes features in the DL
Appliance to hang
Description Installing the incorrect Recovery and Update Utility (RUU) on your DL Appliance
causes features to break or not work properly.
Workaround/
Solution
Every DL Appliance has a unique RUU. To download the correct RUU, go to
www.Dell.com/support, click Servers, Storage, & Networking → PowerVault →
Dell DL1000 → Drivers & downloads → Category → IDM → Dell PowerVault DL
Recovery and Update Utility.
AppAssure Appliance Configuration Wizard fails to
complete
Description The AppAssure Appliance Configuration Wizard fails to complete, if the user
terminates the process or if a device error occurs.
Workaround/
Solution
Rerun the AppAssure Appliance Configuration Wizard using the shortcut on the
desktop.
Incorrect message displayed in AppAssure Appliance
Configuration Wizard when OpenManage Server
Administrator service is disabled
Description The following error message is displayed in the AppAssure Appliance Configuration
Wizard:
A critical error occurred while running prerequisite checks.
Call Dell support for further assistance.
18
Workaround/
Solution
1. Navigate to Server Manager → Tools → Services → DSM SA Data Manager →
properties → Startup type.
2. Select Automatic.
3. Log out and log in again to restart AppAssure Appliance Configuration Wizard.
OpenManage Server Administrator Issues
Description OpenManage Server Administrator may not always function properly due to the
complex interactions between the various subsystems in the DL1000 Appliance.
Workaround/
Solution
Restart the DSM SM Data Manager service.
OpenManage Server Administrator fails to install properly
Description
In rare instances when using the Recovery and Update Utility, OpenManage Server
Administrator may not install properly.
Workaround/
Solution
Manually delete OpenManage by clicking Start → Control Panel → Uninstall a
program → Dell OpenManage Systems Management Software, and then manually
reinstall the software.
OpenManage Server Administrator fails to update status
Description
OpenManage Server Administrator sometimes fails to update the status, and the
OpenManage Server Administrator status does not match the status displayed on
the Appliance tab Overall Status screen.
Workaround/
Solution
Navigate to Server Manager → Tools → Services, and then stop and restart the
DSM SA Data Manager service.
NOTE: The Services window may direct you to restart other services. If the
issue remains after restarting the services, restart the appliance.
Recovery and Update Utility takes time to complete
Description
When running the Recovery and Update Utility when joined to a domain, the
completion time exceeds 90 minutes.
Workaround/
Solution
To expedite the Recovery and Update Utility, log on to the machine as a local
administrator. Do not log on to the domain. Start the Recovery and Update Utility,
and then log on to the domain.
19
Desktop shortcut for AppAssure not displayed for domain
users
Description For domain users without administrator privileges, the desktop shortcut for
AppAssure software is not displayed.
Workaround/
Solution
The AppAssure software desktop shortcut is displayed only for users with
administrator privileges. Log on the appliance as a local admin or a user with
administrative privileges.
Core console shortcut is not updated with hostname
change
Description After the hostname of the system (with AppAssure Core Console installed on it) is
changed, the AppAssure Core Console shortcut located under Start → AppAssure
→ Core is not updated with the new hostname.
Cause This issue occurs after you change the hostname of the system using AppAssure
Appliance Configuration Wizard, close the AppAssure Console and delete its
desktop shortcut.
Workaround/
Solution
Do not delete the desktop shortcut for the AppAssure Core Console.
Error message does not close when trying to exit
AppAssure Appliance Configuration Wizard
Description If you try to close the AppAssure Appliance Configuration Wizard after an error in
storage provisioning, a message prompts you to wait. The appliance stops
responding and you cannot close the displayed message.
Workaround/
Solution
Restart the Appliance, the AppAssure Appliance Configuration Wizard should start
automatically.
License key installation failure
Description Appliance does not display a red X for Software License after the license keys for
various components fail to install.
Workaround/
Solution
Run the license key installation again.
20
/