Motorola Moto G User manual

Available applications and services are subject to change at any time.

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TABLE OF CONTENTS

INTRODUCTION 1

AbouttheUserGuide 1

DescriptionsintheUserGuide 1

Help 1

GETSTARTED 3

PhoneLayout 3

InsertCards 4

SIMCards 4

RemovetheBackCover 5

InstallSIMandaMemoryCard 6

ReplacetheBackCover 7

ChargeYourPhoneBattery 7

TurnYourPhoneOnandOff 8

TurnYourScreenOnandOff 8

ActivationandService 10

CompletetheSetupScreens 10

RetrieveDatafromYourOldPhone 13

BASICOPERATIONS 16

Basics 16

HomeScreenandApplications(Apps)List 16

SelectOptionsandNavigateScreens 17

RecentApplications 17

PhoneSettingsMenu 18

AdjusttheSoundVolume 19

FindYourPhoneNumber 22

AppList 23

PortraitandLandscapeScreenOrientation 24

CaptureScreenshots 24

Search 24

GoogleNow 25

VoiceCommands 26

MotoAssist,Actions,andDisplay 27

EnterText 29

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TouchscreenKeyboard 29

TextEntrySettingsandDictionary 31

TipsforEditingText 31

VoiceTyping 32

StolenorLostPhone 32

YOURPHONEINTERFACE 33

HomeScreenBasics 33

HomeScreenLayout 33

ExtendedHomeScreens 34

StatusBar 35

StatusBarNotifications 36

QuickSettings 37

CustomizetheHomeScreen 38

ChangetheWallpaper 38

AddShortcutstotheHomeScreen 39

AddWidgetstotheHomeScreen 40

CreateShortcutGroups 41

PHONEAPP 43

MakePhoneCalls 43

CallUsingthePhoneDialer 43

CallfromSpeedDialList 44

CallfromRecentCalls 44

CallfromContacts 44

CallfromHistoryList 45

CallaNumberinaTextMessageorEmailMessage 45

CallfromFavorites 45

CallEmergencyNumbers 46

ReceivePhoneCalls 46

Voicemail 48

ActivateYourVoicemail 48

VoicemailNotification 48

VisualVoicemail 49

SetUpVisualVoicemail 49

RetrieveVoicemailsinVisualVoicemail 50

VisualVoicemailOptions 52

ChangeYourGreetingorPassword 53

PhoneCallOptions 53

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In-callOptions 53

Makea3-WayCall 53

Contacts 54

GetStartedwithContacts 54

AddaContact 56

SaveaPhoneNumber 56

EditaContact 56

SyncorTransferContacts 57

CallorTextContacts 57

MakeorAddGroups 58

MESSAGINGANDINTERNET 59

TextandMultimediaMessaging 59

SendaTextMessage 59

SendaMultimediaMessage(MMS) 60

SaveandResumeaDraftMessage 60

NewMessagesNotification 61

MessageOptions 61

GmailandGoogle 62

CreateaGoogleAccount 62

GmailAccounts 63

EditAccountSettings 66

Email 66

AddanEmailAccount(POPorIMAP) 66

AddaCorporateSyncAccount 67

ComposeandSendEmail 68

ChatUsingHangouts 68

DownloadAppsfromtheWeb 69

WirelessEmergencyAlerts 70

YourCloud 70

ChromeBrowser 71

CAMERAANDVIDEO 74

CameraOverview 74

TakePhotos 74

PhotoOptions 76

Edit,ShareorDeletePhotos 77

RecordVideos 77

CaptureYourScreen 78

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ViewPhotosandVideos 78

EditYourGalleryPhotos 79

OrganizePhotos 80

USEFULAPPSANDFEATURES 81

Calendar 81

Clock 82

Calculator 83

SocialNetworkingAccounts 83

Facebook 83

Twitter 84

GooglePlayStore 85

FindandInstallanApp 85

CreateaGoogleWalletAccount 86

RequestaRefundforaPaidApp 86

ManageorRemoveApps 87

GoogleMaps 87

GooglePlayMusic 90

GetMusic 91

TipsandTricks 91

WatchonGooglePlay 92

Google+ 92

GooglePlayGames 93

GooglePlayBooks 94

GooglePlayNewsstand 94

FMRadio 95

YouTube 95

UpdateYourPhone 95

UpdateYourProfile 95

CONNECTIVITY 96

Wi-Fi 96

TurnWi-FiOnorOff 96

Wi-FiSearchandConnect 97

Wi-FiModes 97

BluetoothConnections 97

TurnBluetoothOnorOff 97

ConnectNewDevices 97

ReconnectDevices 98

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DisconnectDevices 98

RenamethePhone 98

RenameaPairedDevice 98

ConnectYourPhonetoYourComputer 99

Wi-FiHotspot 100

SetUptheHotspot 100

ActivatingtheHotspot 100

SETTINGS 101

BasicSettings 101

Wi-FiSettings 103

Bluetooth 104

DataUsage 104

AirplaneMode 105

DefaultSMSApp 106

Tethering&PortableHotspot 106

VPN 106

MobileNetworks 107

EmergencyBroadcasts 107

DisplaySettings 108

BrightnessLevel 108

AdaptiveBrightness 108

Wallpaper 108

Sleep 108

Daydream 108

ScreenNotifications 108

FontSize 109

WhenDeviceisRotated 109

CastScreen 109

SoundandNotificationSettings 109

AudioEffects 110

Sound 110

AlsoVibrateforCalls 111

Interruptions 111

Ringtones 111

OtherSounds 111

WhenDeviceIsLocked 111

AppNotifications 112

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NotificationAccess 112

StorageSettings 112

SDCard 113

USBComputerConnection 113

USBStorage 114

BatterySettings 114

CheckBatteryUsage 114

BatterySaver 114

TipstoMonitorandConserveBatteryPower 115

ChargingtheBattery 116

AppSettings 116

LocationSettings 117

SecuritySettings 117

ScreenLock 118

AutomaticallyLock 120

PowerButtonInstantlyLocks 120

OwnerInfo 121

SmartLock 121

EncryptPhone 122

SetUpSIMCardLock 122

MakePasswordsVisible 122

DeviceAdministration 122

UnknownSources 123

StorageType 123

TrustedCredentials 123

InstallfromSDCard 123

TrustAgents 123

ScreenPinning 123

AppswithUsageAccess 124

AccountSettings 124

LanguageandInputSettings 125

Language 125

KeyboardandInputMethodSettings 126

VoiceInput 128

Text-to-speechOutput 128

Mouse/Trackpad 128

MotorolaPrivacySettings 128

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BackupandResetSettings 129

MotorolaIDSettings 129

ActivateDevice 130

SystemUpdate 130

DateandTimeSettings 130

AccessibilitySettings 130

TalkBack 131

SwitchAccess 132

Captions 133

MagnificationGestures 133

LargeText 133

HighContrastText 134

PowerButtonEndsCall 134

Auto-rotateScreen 134

SpeakPasswords 134

AccessibilityShortcut 134

Text-To-SpeechOutput 134

Touch&HoldDelay 135

ColorInversion 135

ColorCorrection 135

MoreAccessibilityOptions 135

Printing 138

AboutPhone 138

CopyrightInformation 139

FORASSISTANCE 140

Troubleshooting 140

VirginMobileAccountInformationandHelp 141

ManageYourAccount 141

Top-UpYourAccount 142

MotorolaMobilityLLCGlobalLimitedWarranty 142

SAFETY,REGULATORY&LEGAL 146

INDEX 157

Introduction 1

INTRODUCTION

YourMotoG™isbuilttokeepupwithyou.Ithasacrispdisplaythat’swater-resistant,thelatest

software,andabatterythatlastsallday.Youcanevencustomizeyourphonetomatchyourstyle

withMotorolaBandsandGripShells.

Note:MotorolaGripShellsaresoldseparately.Availabilityvariesbycountry.

Caution:Beforeusingyourphone,pleasereadthesafety,regulatoryandlegalinformation

providedwithyourproduct.

ABOUT THE USER GUIDE

Thefollowingtopicsdescribethebasicsofsetup,customizing,andusingyournewphone.

IntroductorytopicsexplaincommonoressentialfeaturesandtheSettingssectiongivesyoumorein

depthtopiccoverage.

DESCRIPTIONS IN THE USER GUIDE

Descriptionsinthisguidemayvarybasedonyourphone'ssetupatthetimeofpurchaseandother

settingsyoumayhaveselected.Unlessotherwisenoted,instructionsbeginfromthephone'shome

screen,whichisdisplayedbytapping locatedabovethebottomcenterofthephone.

Inthisuserguide,thephonemaybereferredtoeitheras"phone"ora"device."AmicroSD™or

microSD™cardisreferredtoasan"SDCard"ora"memorycard."

Note:Certainappsandfeaturesmaynotbeavailableinallcountries.

HELP

Gethelpforyourphoneinafewdifferentways.

Asyouselectexploreyournewphone,manyfeaturesprovideinitialassistancetogetyoustarted.In

almosteveryGoogleapp,youcangethelp.

n Fromhome,tap >Help and Feedback.

n ViewtheGoogleHelpCentersonlineatwww.google.com/support.

n

Fromhome,tapApps >Help forgeneralinstructionswithyourphone.

n

Fromhome,tapMenu andcheckforanyhelpfiles.

n

Forhelpcustomizingyourphonefeatures,fromhome,tapApps >Moto andexplore

Assist,ActionsandDisplay.

n ForonlineVirginMobileassistance,fromhome,visitvirginmobileusa.com.

Startfindingyourwayaround:

Introduction 2

n Tap:Selectaniconoroption.

n Touch and hold:Openoptionsforitemsinlistsorcopyingashortcuticonfromtheappsscreento

thehomescreen.

n Swipe:Scrollthroughlistsorbetweenscreens.

n

Back:TapBack togotothepreviousscreen.

n

Home:TapHome toreturntothehomescreen.

n

Overview:TapOverview toseerecentappsyou’veopened.Tapanappinthelisttoreopen

it.Toremoveanappfromthelist,swipeitleftorright.Toscrollthelist,swipeupordown.

n

Close keyboard:Tocloseatouchscreenkeyboardaftertyping,tap .

Note:Formoreactions,seeSelectOptionsandNavigateScreens.

Tip:Duringacall,youcanleavethecallscreenandsearchorlookatotherscreensandsettings.To

returntothecallscreen,tapHome >Phone >Return to call in Progress.

Get Started 3

GET STARTED

ThefollowingtopicsgiveyoualltheinformationyouneedtosetupyourMotoGandVirginMobile

servicethefirsttime.

PHONE LAYOUT

Thefollowingillustrationoutlinesyourphone’sprimaryexternalfeaturesandkeys.

Note:Yourphonemaylookalittledifferent.

Important:ThisproductmeetstheapplicablenationalorinternationalRFexposureguidance

(SARguideline)whenusednormallyagainstyourheador,whenwornorcarried,atadistanceof

1.5cmfromthebody.TheSARguidelineincludesaconsiderablesafetymargindesignedtoassure

thesafetyofallpersons,regardlessofageandhealth.

Caution:Beforeusingyourphone,pleasereadthesafety,regulatoryandlegalinformation

providedwithyourproduct.

Key Functions

Part Description

Headphone Jack Allowsyoutopluginanoptionalheadsetforconvenient,hands-free

conversations.

Get Started 4

Part Description

Front Camera Lens Takespicturesandrecordsvideoswhilefacingthescreen,andallows

youtovideoconference.

PowerKey Letsyouturnthephoneonorofforturnthescreenonoroff,orswitch

yourphonetosilentmode,vibrationmode,orairplanemode.

Volume Keys Allowsyoutoadjusttheringtoneormediavolumeoradjustthevoice

volumeduringacall.

Micro USB/Charger

Jack

AllowsyoutoconnectthephonechargeroraUSBcable(included).

Microphone Transmitsyourvoiceforphonecallsorrecordyourvoiceorambient

soundsforvoicerecordingsandvideos.

Photo/Video Camera Onthefrontandback,theyallowyoutakepicturesandvideos.

Speaker Frontfacingaudiosoundletsyouenjoyaqualityaudioexperience.

Proximity Sensor Detectsachangeinlight,usedwiththeTalkbackfeaturefoundin

Accessibilitysettings.

Return orBack

Closesanoptionmenuorreturnsyoutothepreviousscreen.

Home

Returnsyoutothehomescreen.

Overview

Showsalistofthelastapps,widgets,andsettingsyouopenedor

visited.

CAUTION:Insertinganaccessoryintotheincorrectjackmaydamagethephone.

INSERT CARDS

Yourphone'sSIMcardmayalreadybeinstalled.IfyouhaveanoptionalmicroSDcardinsertit

beforeturningonyourphone.

SIM Cards

TheSIMcardisanIntegratedCircuit(IC)cardcontainingphonenumbersandothercustomer

information.

About the SIM Card

KeepthefollowinginmindwhenhandlingaSIMcard.Customerisresponsibleforanydamage

causedbyinsertingSIMCardinanother-brandICcardreader,etc.VirginMobileisnotresponsiblein

suchcase.

n AlwayskeeptheSIMcardclean.Ifnecessarywipeitcleanwithadry,softcloth.

n AvoidapplyinglabelsasthismaydamageSIMCard.

n SeeinstructionsincludedwithSIMCardforhandling.

Get Started 5

n SIMCardsarethepropertyofVirginMobileandarereplaceable(atcost)incaseofloss/damage.

n ReturnSIMCardtoVirginMobilewhencancellingyoursubscription.

n SIMCardspecificationsandperformancemaychangewithoutnotice.

n ItisrecommendedthatyoukeepaseparatecopyofinformationthatisstoredonSIMCard.

VirginMobileisnotresponsiblefordamagesfromstoredinformationthatislost.

n AlwaysfollowemergencyprocedurestosuspendserviceifyourSIMCardorphone(SIMCard

inserted)islost/stolen.Fordetails,contactCustomerService.

n Alwayspoweroffphonebeforeinserting/removingSIMCard.

Remove the Back Cover

Youmayneedtoremovethecovertoinsertcards,butbesuretoreplaceitproperlytoensurewater

resistance.

Note:Ifyouhavenocardstoinstallthenskipremovingthebackcover.

n Putyourfingerinthebottomcornerholeandpryitoff.

Caution:Don'tusetoolstoremovethecover—doingsomaydamageyourphone.

Get Started 6

Install SIM and a Memory Card

PutintheSIMcard(ifit’snotalreadyin)andanoptional,formemoryexpanding,microSDcard.

n SIM-Withthegoldcontactsfacingup,pushtheMicroSIMcardintothetopslot.

n Memory card (microSD)-Withthewritingfacingup,pushthecardintobottomslotuntilyouhear

afaintclick.

Caution:MakesureyouusethecorrectsizeSIMcard,donotcutthecard,anddon’tuseadapters

withyourMicroSIMcard.

Note:Toremoveacardfromaslot,pushitintoreleaseit.Thenslideitout.

Get Started 7

Replace the Back Cover

Yourphoneiswaterresistant,butitdependsonyouputtingthecoveronproperly.

Toreplacethebackcover:

1. Alignthetopofthecoverwiththephoneandwiththecameraandflashareaonthebackofyour

phone.

2. Pressallthewayaroundtheedgesofthephoneandallaroundthecameraflashareauntilthe

coverissecurelyinplace.

3. PressandholdthePowerKeytoturnthephoneon.

Note:Yourphone’sbatteryshouldhaveenoughchargeforthephonetoturnonandfindasignal,

runthesetupapplication,setupvoicemail,andmakeacall.Youshouldfullychargethebatteryas

soonaspossible.

CHARGE YOUR PHONE BATTERY

Youmayneedtochargethephonebatterytobeginsettingupyourphone.Yourphonemayalready

bepartlycharged.

1. PlugtheUSBconnectorintothecharger/accessoryjackonthebottomofyourphone.

Get Started 8

2. PlugtheACadapterintoanelectricaloutlet.Fullychargingabatterymaytakeuptothreehours.

YourphonemayturnonwhenyouconnecttheACadaptertotheoutlet—thisisnormal.

Tip:WiththeACadapterpluggedin,thetimeneededtochargeyourphonedisplaysonthehome

screen.

Warning:Don'ttrytoremoveorreplacethebatteryyourself—doingsomaydamagethebattery

andcouldcauseburningandinjury.Ifyourphonebecomesunresponsive,tryareboot—pressand

holdthePower Keyuntilthescreengoesdark,andyourphonerestarts.

Anytimeyouwanttoseewhat'susingupphonebatterypower,tapApps >Settings >

Battery.

Fortipsonsavingbatterypower,seeTipstoMonitorandConserveBatteryPower.

TURN YOUR PHONE ON AND OFF

Theinstructionsbelowexplainhowtoturnyourphoneonandoff.

Turn Your Phone On

n PressandholdthePowerKey.

Turn Your Phone Off

1. PressandholdthePowerKeytoopenthepoweroffpop-up.

2. TapPower offtoturnthephoneoff.

Note:TochangeWi-Fi,Bluetooth

®

,Airplanemode,andothersettings,atthetopofthescreen

dragthestatusbarwithtwofingers.Forevenmoresettings,tap .

TURN YOUR SCREEN ON AND OFF

Yourphoneallowsyoutoquicklyturnthescreenoffwhennotinuseandtoturnitbackonand

unlockitwhenyouneedit.Forinformationonhowtosetupsecurityoptionstoavoidunauthorized

accesstoyourphone,seeSetupScreenLocksettings.

Get Started 9

Turn the Screen Off When Not in Use

n Toquicklyturnthescreenoff,pressthePowerKey.PressthePowerKeyagaintoturnon

yourphonescreenandshowthelockscreen.

Tosavebatterypower,thephoneautomaticallyturnsoffthescreenafteracertainperiodoftime

whenyouleaveitidle.Youwillstillbeabletoreceivemessagesandcallswhilethephone’sscreen

isoff.

Note:Forinformationonhowtoadjustthetimebeforethescreenturnsoff,seeSleep.

Note:Forinformationonhowtosetupascreenlock,seeSetUpScreenLock.

Turn the Screen On and Unlock It

1. Toturnthescreenon,pressthePowerKey.

2. Swipeuptounlockthescreen.

l Ifyouhavesetupascreenlock,youwillbepromptedtodrawthepatternorenterthe

passwordorPIN.SeeSetUpScreenLock.

Note:Duringacall,yourscreenmightstaydarkifthesensorjustabovethetopofthescreenis

covered.Don'tusecoversorscreenprotectors(evenclearones)thatcoverthissensor.

Get Started 10

ACTIVATION AND SERVICE

Beforeusingyourphone,youmustsetupyourservicewithVirginMobile.Youwillneedyour

phone’sserialnumber(MEID),printedonastickerinsidethebatterycompartment.

FormoreinformationaboutyourVirginMobileaccount,seeVirginMobileAccountInformationand

Help.

Create Your Account and Pick Your Plan

SetupyourVirginMobileaccount.

1. Fromyourcomputer,visitvirginmobileusa.comandclickActivate.

2. ChooseanactivationoptionandclickNext.ThenenteryourzipcodeandclickNext.

3. Whenprompted,entertheserialnumber(MEID)printedonthestickerlocatedonthebackofyour

phoneinthebatterycompartment.Thisnumbercanalsobefoundonthebottompanelofthe

phone’spackage.

4. Followtheremaininginstructionstochooseyourplanandselectapaymentmethod.

5. Followtheactivationinstructionsbelowandyou’llbeabletostartusingyourphone.

Activate Your Phone

Aftersettingupyouraccountonvirginmobileusa.com,simplyturnyourdeviceon.Yourdeviceis

designedtoactivateautomatically.IfyouareswappingfromanotherVirginMobiledevicetoanew

one,besuretoturnofftheolddevicebeforeswappingtheserialnumber(MEID).OncetheMEID

swapiscomplete,turnonthenewdeviceandtheprogramminginformationwillbepushedtoyour

deviceautomatically.

Youcanalsostarttheactivationprocessmanually.

n

Fromhome,tapApps >Settings >Activate this device

COMPLETE THE SETUP SCREENS

Thesetupscreenshelpyousetupcertainfeaturesandpreferencesonyourphone.Onceyour

phonehasbeenturnedon,youwillseeaWelcomemessage.Youcanthencompletethesetup

process.Ifyourscreendarkens(timesout)pressthePower Keyontherightsideofthephone.

Note:Youmaybeabletocompletethesetupscreensbeforeyourphonehasbeenactivatedonyour

account.

FromtheWelcomescreen,selectalanguageandtap togetstarted.

1. Select Wi-Fi–SignontoanavailableWi-Finetwork.ForsecuredWi-Finetworks,youwill

needtoenterapassword.TapACCEPT AND CONTINUE.

Get Started 11

Note:YoucantapSKIPtocompletethisoptionlater.UsingWi-Fitodownloadavoidscellulardata

charges.Youwillneedtocompletedownloadsforoptimaluseofyourphone.SeeWi-Fiformore

details.

2. About your privacy–TapPrivacy Settingstoseetheprivacyoptions,thentapACCEPT

AND CONTINUE.

Yourphonemayloadsomesoftwareupdates.

Note:YoudonotneedtosignupforaGoogleAccounttouseyourphone.However,todownload

appsfromtheGooglePlayStoreapp,youmustlinkyourphonetoaGoogleAccount.

3. Add your account–CompletethestepstosignintoyourcurrentGoogleAccount,ortap

CREATE A NEW ACCOUNTtosetupanewGoogleAccount.TapSKIPtoadditlater.The

followingoptionsmayapplydependingonyourselection:

l Sign in–EnteryourGmail™addressandthenyourpasswordandtapNext.

l Or create a new account–Ifyoudon'thaveaGoogleAccount,followtheinstructionsto

signupforanewGoogleAccount.Followthepromptstoenteryourfirstandlastnames,

createanemailaddress(Gmail),createapassword,enterrescueinformation(aphone

numberincaseyouforgettourpassword),anoptiontojoinGoogle+,andanoptionto

enablepurchasesfromtheGooglePlayStoreapp.TapNextbetweeneachscreen.

Get Started 12

l Set up payment info–Tapapaymentchoice, Add credit or debit cardorRedeem,

andfollowtheprompts.

–or–

TapRemind me laterandtapNext.

Note:IfyouchooseDon’t sign in,youwillnotbeabletodownloadfromGooglePlay,backupand

syncappstoGoogle,oractivatedeviceprotectionservices.

4. Protect your phone–TapSET SCREEN LOCK NOWtosetuponeofthefollowingtounlock

yourphone:

l Pattern:Drawapattern.

l PIN:Enterfourtosixteendigits.

l Password:Enterfourtosixteenletters,digits,orsymbols.

Note:Rememberwhatyousetuptostartprotectingyourphone.Youcanalwayschangethislater

andcustomizewhenandwhereyourphonelocksforsafety.

Tip:OtheroptionsareNoneorSwipebuttheseoptionsdonotsecureyourphone.

5. Notification–ChoosethetypeofmessagesyouarenotifiedaboutandtapNEXT.

6. Google Services –ReadimportantdataabouthowGoogleservicescanimproveyourphone

experienceandtapNEXT.

7. Get Google Now–GoogleNowremembersyourvoice,placesyougo,browsingactivityand

more.TapYes, I’m intooptinforthishelpfulserviceoradditlater.TapNEXT.

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Motorola Moto G User manual

Motorola Moto G User manual

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