LG V V20 Sprint User guide

User Guide

[UG template version 16a]

[spr_lg_v20_ug_en_100416_d9]

TOC i

Table of Contents

Getting Started .............................................................................................................................................. 1

Introduction ........................................................................................................................................... 2

About the User Guide ................................................................................................................... 2

Set Up Your Phone ............................................................................................................................... 3

Parts and Functions ...................................................................................................................... 3

Battery Use ................................................................................................................................... 5

Inserting the Battery .............................................................................................................. 5

Remove the Battery .............................................................................................................. 7

Charge the Battery ................................................................................................................ 8

Nano SIM Card ............................................................................................................................. 9

microSD Card.............................................................................................................................. 12

Insert microSD Card ........................................................................................................... 12

Unmount the microSD Card ................................................................................................ 14

Remove microSD Card ....................................................................................................... 14

Format microSD Card ......................................................................................................... 15

Turn Your Phone On and Off ...................................................................................................... 15

Use the Touchscreen .................................................................................................................. 16

Activate Your Phone ................................................................................................................... 20

Complete the Setup Screens ...................................................................................................... 20

Basic Operations ................................................................................................................................. 22

Basics .......................................................................................................................................... 22

Home Screen ...................................................................................................................... 22

Phone Settings Menu.......................................................................................................... 23

Portrait and Landscape Screen Orientation ....................................................................... 23

Capture Screenshots .......................................................................................................... 24

Applications ................................................................................................................................. 24

Preinstalled Apps ................................................................................................................ 25

Phone Number ............................................................................................................................ 26

Airplane Mode ............................................................................................................................. 26

Enter Text .................................................................................................................................... 27

Touchscreen Keyboards ..................................................................................................... 27

QWERTY Keyboard ............................................................................................................ 28

Phone Keyboard ................................................................................................................. 29

TOC ii

Tips for Editing Text ............................................................................................................ 30

Google Account .......................................................................................................................... 31

Create a Google Account ................................................................................................... 32

Create an Exchange Account ............................................................................................. 33

Sign into Your Google Account ........................................................................................... 33

Google Play Store ....................................................................................................................... 33

Find and Install an App ....................................................................................................... 34

Request a Refund for a Paid App ....................................................................................... 34

Update an App .................................................................................................................... 35

Uninstall an App .................................................................................................................. 35

Get Help with Google Play .................................................................................................. 36

Lock and Unlock Your Screen .................................................................................................... 36

Unlock Your Screen Using the Knock Code Feature ................................................................. 37

Update Your Phone .................................................................................................................... 37

Update Your Phone Software ............................................................................................. 38

Update Your Profile ............................................................................................................. 40

Update Your PRL ................................................................................................................ 40

Second Screen ........................................................................................................................... 40

Using the Device with the Main Screen is Off..................................................................... 40

Expandable Notifications .................................................................................................... 41

Direct Reply ........................................................................................................................ 42

Your Phone's Home Screen ................................................................................................................ 43

Home Screen Basics .................................................................................................................. 43

Home Screen Layout .......................................................................................................... 43

Extended Home Screens .................................................................................................... 44

Status Bar and Notification Panel ............................................................................................... 44

Status Bar ........................................................................................................................... 44

Notification Panel ................................................................................................................ 46

Customize the Home Screen ...................................................................................................... 47

Change the Wallpaper ........................................................................................................ 47

Add Widgets to the Home Screen ...................................................................................... 48

Add Folders to the Home Screen ....................................................................................... 48

Making Connections .................................................................................................................................... 49

Phone Calls and Voicemail ................................................................................................................. 50

Place and Answer Calls .............................................................................................................. 50

TOC iii

Call Using the Phone Dialer ................................................................................................ 50

Call Emergency Numbers ................................................................................................... 51

Answer Phone Calls ............................................................................................................ 52

In-Call Screen Layout and Operations................................................................................ 53

Place a Call from Contacts ................................................................................................. 54

Call from Call Logs .............................................................................................................. 54

Voicemail ..................................................................................................................................... 55

Voicemail Setup .................................................................................................................. 55

Visual Voicemail Setup ....................................................................................................... 55

Review Visual Voicemail ..................................................................................................... 56

Visual Voicemail Options .................................................................................................... 57

Configure Visual Voicemail Settings ................................................................................... 57

Optional Calling Services ............................................................................................................ 59

Wi-Fi Calling ........................................................................................................................ 59

Caller ID Blocking ............................................................................................................... 60

Call Waiting ......................................................................................................................... 60

Conference Calling ............................................................................................................. 60

Call Forwarding ................................................................................................................... 61

Call Settings Menu ...................................................................................................................... 61

Contacts .............................................................................................................................................. 65

Add a Contact ............................................................................................................................. 65

View Contacts ............................................................................................................................. 66

Contacts Screen Layout .............................................................................................................. 67

Edit a Contact.............................................................................................................................. 68

Delete a Contact ......................................................................................................................... 68

Share a Contact .......................................................................................................................... 68

Import Contacts ........................................................................................................................... 69

Back Up Contacts ....................................................................................................................... 69

Messaging ........................................................................................................................................... 70

Text and Multimedia Messaging ................................................................................................. 70

Send a Text Message ......................................................................................................... 70

Send a Multimedia Message (MMS) ................................................................................... 71

Save and Resume a Draft Message ................................................................................... 71

New Messages Notification ................................................................................................ 72

Manage Message Conversations ....................................................................................... 72

TOC iv

Text and Multimedia Message Options .............................................................................. 73

Gmail ........................................................................................................................................... 74

Create and Send a Gmail Message .................................................................................... 75

Check Received Gmail Messages ...................................................................................... 75

Use Gmail Labels ................................................................................................................ 76

Archive Gmail Threads ....................................................................................................... 76

Mute Gmail Threads ........................................................................................................... 77

Delete Gmail Threads ......................................................................................................... 77

Search Gmail Messages ..................................................................................................... 77

Report Spam ....................................................................................................................... 77

Add Another Google (Gmail) Account ................................................................................ 78

Add Another Exchange Account ......................................................................................... 78

Switching between Gmail Accounts .................................................................................... 78

Gmail Settings ..................................................................................................................... 79

Internet and Social Networking ........................................................................................................... 80

Data Services General Information (4G LTE and 3G Networks) ................................................ 80

4G LTE ................................................................................................................................ 80

Your User Name ................................................................................................................. 80

Data Connection Status and Indicators .............................................................................. 81

Chrome Browser ......................................................................................................................... 81

Use the Browser ................................................................................................................. 81

Add a Bookmark ................................................................................................................. 82

View Browser History .......................................................................................................... 82

Open New Browser Tabs .................................................................................................... 82

Browser Settings ................................................................................................................. 83

Facebook .................................................................................................................................... 83

Install the Facebook App on Your Phone ........................................................................... 83

Use Facebook ..................................................................................................................... 84

Twitter ......................................................................................................................................... 84

Install the Twitter App on Your Phone ................................................................................ 84

Tweet on Twitter ................................................................................................................. 84

Hangouts ..................................................................................................................................... 85

Global Services ................................................................................................................................... 86

Activate Sprint Worldwide Service on Your Account .................................................................. 86

Your Phone’s SIM Card for International GSM Roaming ........................................................... 86

TOC v

Enable Global Roaming Mode .................................................................................................... 89

Set the Communications Method for Global Use ........................................................................ 89

Select a Carrier ........................................................................................................................... 90

Make and Receive Worldwide Calls ........................................................................................... 90

Sprint International Voicemail Service ........................................................................................ 91

Set Up Your Voicemail Access Number for International Use............................................ 91

Access Your Voicemail Internationally ................................................................................ 91

International Data Roaming ........................................................................................................ 92

Access Email and Data Services Internationally ................................................................ 92

Contact Sprint for Assistance with International Service ............................................................ 93

Connectivity ......................................................................................................................................... 95

Transfer Files between Your Phone and a Computer ................................................................ 95

Wi-Fi ............................................................................................................................................ 96

Turn Wi-Fi On and Connect to a Wireless Network ............................................................ 96

Configure Wi-Fi Settings ..................................................................................................... 97

Disconnect Wi-Fi ................................................................................................................. 97

Wi-Fi Direct ......................................................................................................................... 97

Hotspot ........................................................................................................................................ 98

Tethering ..................................................................................................................................... 99

Bluetooth ..................................................................................................................................... 99

Bluetooth Information .......................................................................................................... 99

Enable the Bluetooth Feature ............................................................................................. 99

Pair Bluetooth Devices...................................................................................................... 100

Connect to a Paired Bluetooth Device .............................................................................. 100

Send Information Using Bluetooth .................................................................................... 101

Receive Information via Bluetooth .................................................................................... 102

Content Sharing ........................................................................................................................ 102

Sending or Receiving Files ............................................................................................... 102

Sending Files to a Computer ............................................................................................ 103

Viewing Content from Your Cloud .................................................................................... 103

Apps and Entertainment ............................................................................................................................ 104

Camera and Video ............................................................................................................................ 105

Changing the Camera Mode ..................................................................................................... 105

Auto Camera Mode ................................................................................................................... 105

Customizing the Camera Options ..................................................................................... 106

TOC vi

Various Camera Modes .................................................................................................... 107

Burst Shot ......................................................................................................................... 110

Simple View ...................................................................................................................... 111

Take Pictures and Record Videos ............................................................................................ 111

Manual Camera Mode .............................................................................................................. 112

Customizing the Camera Options ..................................................................................... 113

Manual Video Mode .................................................................................................................. 114

Customizing the Camera Options ..................................................................................... 114

Other Useful Features in the Camera App ............................................................................... 115

Zoom Lever ....................................................................................................................... 115

AE/AF Lock ....................................................................................................................... 115

Focus Peaking .................................................................................................................. 116

Switching between Cameras .................................................................................................... 116

Switch between the Standard and Wide-Angle Camera .......................................................... 117

Zoom In or Out .................................................................................................................. 117

Selfie Shot ................................................................................................................................. 117

Gesture Shot ..................................................................................................................... 117

Auto Shot .......................................................................................................................... 118

Interval Shot ...................................................................................................................... 119

Gesture View .................................................................................................................... 119

Save as Flipped Image ..................................................................................................... 119

View Pictures and Videos Using Photos ................................................................................... 120

Edit Pictures .............................................................................................................................. 120

Share Pictures and Videos ....................................................................................................... 121

Send Pictures or Videos by Email .................................................................................... 121

Send a Picture or Video by Multimedia Message ............................................................. 122

Send Pictures or Videos Using Bluetooth ......................................................................... 122

Share Pictures or Videos via Additional Apps or Social Media ........................................ 123

Share Videos on YouTube ................................................................................................ 123

Productivity ........................................................................................................................................ 125

Navigation Apps ........................................................................................................................ 125

Google Maps ..................................................................................................................... 125

Scout ................................................................................................................................. 125

Google Search .......................................................................................................................... 126

Use Google Search ........................................................................................................... 126

TOC vii

Use Google Voice Search ................................................................................................ 127

Calculator .................................................................................................................................. 128

Clock ......................................................................................................................................... 128

Set Alarms ........................................................................................................................ 128

Additional Clock Features ................................................................................................. 129

Capture+ ................................................................................................................................... 130

QuickMemo+ ............................................................................................................................. 131

File Manager ............................................................................................................................. 131

HD Audio Recorder ................................................................................................................... 131

Recording Modes .............................................................................................................. 132

Studio Mode ...................................................................................................................... 132

Other Useful Features for Use of the HD Audio Recorder App ........................................ 133

Uninstalled Apps ....................................................................................................................... 133

LG Health .................................................................................................................................. 133

QuickRemote ............................................................................................................................ 134

Entertainment and Activities ............................................................................................................. 136

Google Play Music App ............................................................................................................. 136

Play Music with Google Play ............................................................................................ 136

Google Play Music Screen Layout .................................................................................... 137

Create Playlists in Google Play Music .............................................................................. 138

Sprint Music Plus ...................................................................................................................... 139

Back Up Your Downloaded Music Files............................................................................ 140

YouTube .................................................................................................................................... 140

View YouTube Videos....................................................................................................... 140

Post a Video to YouTube .................................................................................................. 141

Sprint Zone................................................................................................................................ 141

NASCAR Mobile ....................................................................................................................... 142

Settings ..................................................................................................................................................... 143

Basic Settings ................................................................................................................................... 144

Networks Settings ............................................................................................................................. 145

Airplane Mode ........................................................................................................................... 145

Wi-Fi Settings ............................................................................................................................ 146

Bluetooth Settings ..................................................................................................................... 146

Mobile Data Settings ................................................................................................................. 146

Call Settings .............................................................................................................................. 146

TOC viii

Share & Connect ....................................................................................................................... 146

Tethering Settings ..................................................................................................................... 148

More Settings ............................................................................................................................ 149

Virtual Private Networks (VPN) ................................................................................................. 150

Prepare Your Phone for VPN Connection ........................................................................ 150

Set Up Secure Credential Storage ................................................................................... 150

Add a VPN Connection ..................................................................................................... 151

Connect to or Disconnect From a VPN............................................................................. 151

Sound Settings .................................................................................................................................. 152

Sound Profile............................................................................................................................. 153

Volume ...................................................................................................................................... 153

Ringtone .................................................................................................................................... 153

Ringtone ID ............................................................................................................................... 154

Vibration Strength ..................................................................................................................... 154

Sound with Vibration ................................................................................................................. 154

Vibrate Type .............................................................................................................................. 154

Do Not Disturb .......................................................................................................................... 155

Lock Screen .............................................................................................................................. 155

Apps .......................................................................................................................................... 155

Hi-Fi Quad DAC ........................................................................................................................ 155

More Settings ............................................................................................................................ 156

Display Settings ................................................................................................................................ 157

Second Screen ......................................................................................................................... 158

Home Screen ............................................................................................................................ 158

Lock Screen .............................................................................................................................. 159

Theme ....................................................................................................................................... 162

Home Touch Buttons ................................................................................................................ 162

Font Type .................................................................................................................................. 163

Font Size ................................................................................................................................... 163

Bold Text ................................................................................................................................... 163

Brightness ................................................................................................................................. 163

Comport View............................................................................................................................ 163

Auto-Rotate Screen .................................................................................................................. 164

Screen Timeout ......................................................................................................................... 164

More Settings ............................................................................................................................ 164

TOC ix

General Settings ............................................................................................................................... 166

Language & Keyboard .............................................................................................................. 167

Location ..................................................................................................................................... 168

Accounts & Sync ....................................................................................................................... 168

Cloud ......................................................................................................................................... 168

Accessibility............................................................................................................................... 169

Shortcut Keys ............................................................................................................................ 171

Google Services ........................................................................................................................ 171

Fingerprints & Security .............................................................................................................. 172

Smart Settings .......................................................................................................................... 173

Quick Cover Case ..................................................................................................................... 173

Date & Time .............................................................................................................................. 173

Smart Cleaning ......................................................................................................................... 173

Storage ...................................................................................................................................... 173

Battery & Power Saving ............................................................................................................ 174

Memory ..................................................................................................................................... 174

System Updates ........................................................................................................................ 174

Apps .......................................................................................................................................... 174

Tap & pay .................................................................................................................................. 175

Backup & Reset ........................................................................................................................ 175

About Phone ............................................................................................................................. 176

Getting Help .............................................................................................................................................. 178

For Assistance .................................................................................................................................. 179

Troubleshooting ........................................................................................................................ 179

Sprint Account Information and Help ........................................................................................ 180

Sprint Account Passwords ................................................................................................ 180

Manage Your Account ...................................................................................................... 181

Sprint Support Services .................................................................................................... 181

Anti-Theft Guide ........................................................................................................................ 182

Copyright Information ................................................................................................................ 182

Index .......................................................................................................................................................... 184

1

Getting Started

The following set of topics will introduce you to your phone, help you get set up with service, provide an

overview of the phone screen, and get you started with basic phone operations.

Introduction 2

Introduction

The following topics describe the basics of using this guide and your new phone.

About the User Guide

Thank you for purchasing your new LG V20. The following topics explain how best to use this guide to get

the most out of your phone.

Before Using Your Phone

Read the Get Started guide and Important Information booklet that were packaged with your phone

thoroughly for proper usage.

Accessible services may be limited by subscription contract conditions.

Descriptions in the User Guide

Note that most descriptions in this guide are based on your phone's setup at the time of purchase. Unless

otherwise noted, instructions begin from the phone's home screen, which is displayed by tapping the

Home key . Some operation descriptions may be simplified.

Screenshots and Key Labels

Screenshots in the user guide may appear differently on your phone. Key labels in the user guide are

simplified for description purposes and differ from your phone's display.

Other Notations

In the user guide, the phone may be referred to either as "phone," "device," or "handset." A microSD™ or

microSDHC™ card is referred to as an "SD Card" or a "memory card."

Set Up Your Phone 3

Set Up Your Phone

The following topics give you all the information you need to set up your phone and wireless service for

the first time.

Parts and Functions

These topics illustrate your phone’s primary parts and key functions.

Note: Your phone's screens and apps layouts are subject to change. This user guide uses sample

images only.

Phone Layout

The following illustration outlines your phone’s primary external features and buttons.

Part

Description

Proximity/Ambient light

sensor

Senses proximity towards other objects (such as your head) so

that touch commands are not accidentally activated during a call.

Note: Please be careful not to cover the sensors with a protective

film, pouch, or a protective case not authorized by LG.

Front camera lens

Allows you to take pictures and video of yourself. Also lets you

participate in video chats.

Touchscreen

Displays all the information needed to operate your phone, such

as the applications, call status, the Contacts list, the date and time,

and the signal and battery strength.

Set Up Your Phone 4

Back Key

Returns to the previous screen. It also closes pop-up display items

such as menus and dialog boxes.

Microphone

Transmits your voice for phone calls or records your voice or

ambient sounds for voice recordings and videos.

Home Key

Returns to the home screen. If you're already viewing one of

extension canvases, it opens the central home screen. Touch and

hold to access Google Now.

Overview Key

Allows you to access recently-used apps.

Second screen

Lets you open apps and see urgent info without searching for it on

the main screen.

Earpiece

Lets you hear the caller and automated prompts.

Rear camera lens (Standard)

Lets you take pictures and record videos.

Rear camera lens (Wide-

angle)

Lets you take pictures and record videos with a wider range than

your actual field of vision.

Flash

Helps you take pictures and video in dim lighting.

Power/Lock Button, Finger

Print Sensor

Locks the screen. Press and hold to open the phone options menu

for the following options: Power off, Power off and restart, and

Turn on/off Airplane mode.

Speaker

Lets you hear the different ringers and sounds. The speaker also

lets you hear the caller’s voice in speakerphone mode.

Charger/Accessory Port

Allows you to connect the phone charger or an optional USB

cable.

3.5mm Headset Jack

Allows you to plug in a headset for convenient, hands-free

conversations.

Volume Buttons

Allows you to adjust the ringer and media volumes, or to adjust the

in-call volume during a call.

CAUTION! Inserting an accessory into the incorrect jack may damage the phone.

Set Up Your Phone 5

Battery Use

The following topics explain how to insert and remove your phone’s battery.

Battery Cautions

Storage: Avoid storing or leaving battery with no charge remaining. Saved information and settings

may become lost or changed, or battery may become unusable. Charge once every six months

before storing or leaving unused for a long period.

Bulges: Depending on use, bulges may appear near end of battery life. This does not affect safety.

Replacing Battery: The battery is a consumable item. It needs to be replaced if operating time

shortens noticeably. Purchase a new battery.

Cleaning: Clean soiled terminals between battery and phone with a clean, dry cotton swab. Soiled

terminals can result in a poor connection and prevent charging, etc.

Inserting the Battery

Follow these instructions to insert your phone’s battery safely and properly.

1. Press the back cover release key located at the bottom side of the device.

Set Up Your Phone 6

2. Grab the back cover and remove it from the device.

3. Align the battery with the battery contacts and insert it in place . Then to install the back

cover, align it over the back of the phone.

4. First press down on the area labeled in the image below. Then press down on until the

back cover is tightly fastened.

Set Up Your Phone 7

Remove the Battery

Follow these instructions to remove your phone’s battery. Always power the phone off before removing

the battery.

1. Press the back cover release key located at the bottom side of the device.

2. Grab the back cover and remove it from the device.

3. Remove the battery.

 Gently lift upward as shown.

Set Up Your Phone 8

Charge the Battery

Your phone is equipped with a Li-Ion battery. It allows you to recharge your battery before it is fully

drained. The battery provides up to 27.0 hours of continuous digital talk time.

You can charge your phone’s battery using either the included AC adapter or via a USB connection with

your computer.

Charge Using the AC Adapter

1. Plug the USB connector into the charger/accessory port at the bottom of your phone.

2. Plug the AC adapter into an electrical outlet.

3. After charging, disconnect the phone from the charger.

 Unplug the AC adapter from the outlet, and remove the micro USB cable from the phone and

the AC adapter.

Note: Always unplug the charger from the wall socket after the phone is fully charged to save

unnecessary power consumption by the charger.

Charge Using a PC Connection

Before using a PC connection to charge your phone, ensure that the computer is turned on. Depending

on the type of connection, your phone’s battery may not charge.

1. Insert the small end of the USB connector into the charger/accessory port at the bottom of your

phone.

Set Up Your Phone 9

2. Insert the large end of the micro USB cable into an external USB port on your computer.

3. After charging, remove the micro USB cable from both the phone and the computer.

Nano SIM Card

The Nano SIM card is an IC (Integrated Circuit) card containing the phone number and other customer

information.

Handling the Nano SIM Card

Keep the following in mind when handling a Nano SIM card.

● Customer is responsible for any damage caused by inserting Nano SIM card in another-brand IC

card reader, etc. Sprint is not responsible in such case.

● Always keep the IC chip clean.

● Wipe clean with a dry, soft cloth.

● Avoid applying labels. Doing so may damage the Nano SIM card.

● See instructions included with the Nano SIM card for handling.

● The Nano SIM card is the property of Sprint.

● The Nano SIM card is replaceable (at cost) in case of loss/damage.

● Return the Nano SIM card to Sprint when cancelling your subscription.

● Returned Nano SIM cards are recycled for environmental purposes.

● Note that Nano SIM card specifications and performance may change without notice.

● It is recommended that you keep a separate copy of information that is stored on the Nano SIM

card. Sprint is not responsible for damages from stored information that is lost.

Set Up Your Phone 10

● Always follow emergency procedures to suspend service if your Nano SIM card or your phone

(with the Nano SIM card inserted) is lost/stolen. For details, contact Customer Service.

● Always power off the phone before inserting/removing a Nano SIM card.

Insert Nano SIM Card

Follow these instructions to insert a Nano SIM card. Remember to power off your phone before inserting

a Nano SIM card.

1. Press the back cover release key located at the bottom side of the device.

2. Grab the back cover and remove it from the device.

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