User Guide
[UG template version 16a]
[spr_lg_v20_ug_en_100416_d9]
TOC i
Table of Contents
Getting Started .............................................................................................................................................. 1
Introduction ........................................................................................................................................... 2
About the User Guide ................................................................................................................... 2
Set Up Your Phone ............................................................................................................................... 3
Parts and Functions ...................................................................................................................... 3
Battery Use ................................................................................................................................... 5
Inserting the Battery .............................................................................................................. 5
Remove the Battery .............................................................................................................. 7
Charge the Battery ................................................................................................................ 8
Nano SIM Card ............................................................................................................................. 9
microSD Card.............................................................................................................................. 12
Insert microSD Card ........................................................................................................... 12
Unmount the microSD Card ................................................................................................ 14
Remove microSD Card ....................................................................................................... 14
Format microSD Card ......................................................................................................... 15
Turn Your Phone On and Off ...................................................................................................... 15
Use the Touchscreen .................................................................................................................. 16
Activate Your Phone ................................................................................................................... 20
Complete the Setup Screens ...................................................................................................... 20
Basic Operations ................................................................................................................................. 22
Basics .......................................................................................................................................... 22
Home Screen ...................................................................................................................... 22
Phone Settings Menu.......................................................................................................... 23
Portrait and Landscape Screen Orientation ....................................................................... 23
Capture Screenshots .......................................................................................................... 24
Applications ................................................................................................................................. 24
Preinstalled Apps ................................................................................................................ 25
Phone Number ............................................................................................................................ 26
Airplane Mode ............................................................................................................................. 26
Enter Text .................................................................................................................................... 27
Touchscreen Keyboards ..................................................................................................... 27
QWERTY Keyboard ............................................................................................................ 28
Phone Keyboard ................................................................................................................. 29
TOC ii
Tips for Editing Text ............................................................................................................ 30
Google Account .......................................................................................................................... 31
Create a Google Account ................................................................................................... 32
Create an Exchange Account ............................................................................................. 33
Sign into Your Google Account ........................................................................................... 33
Google Play Store ....................................................................................................................... 33
Find and Install an App ....................................................................................................... 34
Request a Refund for a Paid App ....................................................................................... 34
Update an App .................................................................................................................... 35
Uninstall an App .................................................................................................................. 35
Get Help with Google Play .................................................................................................. 36
Lock and Unlock Your Screen .................................................................................................... 36
Unlock Your Screen Using the Knock Code Feature ................................................................. 37
Update Your Phone .................................................................................................................... 37
Update Your Phone Software ............................................................................................. 38
Update Your Profile ............................................................................................................. 40
Update Your PRL ................................................................................................................ 40
Second Screen ........................................................................................................................... 40
Using the Device with the Main Screen is Off..................................................................... 40
Expandable Notifications .................................................................................................... 41
Direct Reply ........................................................................................................................ 42
Your Phone's Home Screen ................................................................................................................ 43
Home Screen Basics .................................................................................................................. 43
Home Screen Layout .......................................................................................................... 43
Extended Home Screens .................................................................................................... 44
Status Bar and Notification Panel ............................................................................................... 44
Status Bar ........................................................................................................................... 44
Notification Panel ................................................................................................................ 46
Customize the Home Screen ...................................................................................................... 47
Change the Wallpaper ........................................................................................................ 47
Add Widgets to the Home Screen ...................................................................................... 48
Add Folders to the Home Screen ....................................................................................... 48
Making Connections .................................................................................................................................... 49
Phone Calls and Voicemail ................................................................................................................. 50
Place and Answer Calls .............................................................................................................. 50
TOC iii
Call Using the Phone Dialer ................................................................................................ 50
Call Emergency Numbers ................................................................................................... 51
Answer Phone Calls ............................................................................................................ 52
In-Call Screen Layout and Operations................................................................................ 53
Place a Call from Contacts ................................................................................................. 54
Call from Call Logs .............................................................................................................. 54
Voicemail ..................................................................................................................................... 55
Voicemail Setup .................................................................................................................. 55
Visual Voicemail Setup ....................................................................................................... 55
Review Visual Voicemail ..................................................................................................... 56
Visual Voicemail Options .................................................................................................... 57
Configure Visual Voicemail Settings ................................................................................... 57
Optional Calling Services ............................................................................................................ 59
Wi-Fi Calling ........................................................................................................................ 59
Caller ID Blocking ............................................................................................................... 60
Call Waiting ......................................................................................................................... 60
Conference Calling ............................................................................................................. 60
Call Forwarding ................................................................................................................... 61
Call Settings Menu ...................................................................................................................... 61
Contacts .............................................................................................................................................. 65
Add a Contact ............................................................................................................................. 65
View Contacts ............................................................................................................................. 66
Contacts Screen Layout .............................................................................................................. 67
Edit a Contact.............................................................................................................................. 68
Delete a Contact ......................................................................................................................... 68
Share a Contact .......................................................................................................................... 68
Import Contacts ........................................................................................................................... 69
Back Up Contacts ....................................................................................................................... 69
Messaging ........................................................................................................................................... 70
Text and Multimedia Messaging ................................................................................................. 70
Send a Text Message ......................................................................................................... 70
Send a Multimedia Message (MMS) ................................................................................... 71
Save and Resume a Draft Message ................................................................................... 71
New Messages Notification ................................................................................................ 72
Manage Message Conversations ....................................................................................... 72
TOC iv
Text and Multimedia Message Options .............................................................................. 73
Gmail ........................................................................................................................................... 74
Create and Send a Gmail Message .................................................................................... 75
Check Received Gmail Messages ...................................................................................... 75
Use Gmail Labels ................................................................................................................ 76
Archive Gmail Threads ....................................................................................................... 76
Mute Gmail Threads ........................................................................................................... 77
Delete Gmail Threads ......................................................................................................... 77
Search Gmail Messages ..................................................................................................... 77
Report Spam ....................................................................................................................... 77
Add Another Google (Gmail) Account ................................................................................ 78
Add Another Exchange Account ......................................................................................... 78
Switching between Gmail Accounts .................................................................................... 78
Gmail Settings ..................................................................................................................... 79
Internet and Social Networking ........................................................................................................... 80
Data Services General Information (4G LTE and 3G Networks) ................................................ 80
4G LTE ................................................................................................................................ 80
Your User Name ................................................................................................................. 80
Data Connection Status and Indicators .............................................................................. 81
Chrome Browser ......................................................................................................................... 81
Use the Browser ................................................................................................................. 81
Add a Bookmark ................................................................................................................. 82
View Browser History .......................................................................................................... 82
Open New Browser Tabs .................................................................................................... 82
Browser Settings ................................................................................................................. 83
Facebook .................................................................................................................................... 83
Install the Facebook App on Your Phone ........................................................................... 83
Use Facebook ..................................................................................................................... 84
Twitter ......................................................................................................................................... 84
Install the Twitter App on Your Phone ................................................................................ 84
Tweet on Twitter ................................................................................................................. 84
Hangouts ..................................................................................................................................... 85
Global Services ................................................................................................................................... 86
Activate Sprint Worldwide Service on Your Account .................................................................. 86
Your Phone’s SIM Card for International GSM Roaming ........................................................... 86
TOC v
Enable Global Roaming Mode .................................................................................................... 89
Set the Communications Method for Global Use ........................................................................ 89
Select a Carrier ........................................................................................................................... 90
Make and Receive Worldwide Calls ........................................................................................... 90
Sprint International Voicemail Service ........................................................................................ 91
Set Up Your Voicemail Access Number for International Use............................................ 91
Access Your Voicemail Internationally ................................................................................ 91
International Data Roaming ........................................................................................................ 92
Access Email and Data Services Internationally ................................................................ 92
Contact Sprint for Assistance with International Service ............................................................ 93
Connectivity ......................................................................................................................................... 95
Transfer Files between Your Phone and a Computer ................................................................ 95
Wi-Fi ............................................................................................................................................ 96
Turn Wi-Fi On and Connect to a Wireless Network ............................................................ 96
Configure Wi-Fi Settings ..................................................................................................... 97
Disconnect Wi-Fi ................................................................................................................. 97
Wi-Fi Direct ......................................................................................................................... 97
Hotspot ........................................................................................................................................ 98
Tethering ..................................................................................................................................... 99
Bluetooth ..................................................................................................................................... 99
Bluetooth Information .......................................................................................................... 99
Enable the Bluetooth Feature ............................................................................................. 99
Pair Bluetooth Devices...................................................................................................... 100
Connect to a Paired Bluetooth Device .............................................................................. 100
Send Information Using Bluetooth .................................................................................... 101
Receive Information via Bluetooth .................................................................................... 102
Content Sharing ........................................................................................................................ 102
Sending or Receiving Files ............................................................................................... 102
Sending Files to a Computer ............................................................................................ 103
Viewing Content from Your Cloud .................................................................................... 103
Apps and Entertainment ............................................................................................................................ 104
Camera and Video ............................................................................................................................ 105
Changing the Camera Mode ..................................................................................................... 105
Auto Camera Mode ................................................................................................................... 105
Customizing the Camera Options ..................................................................................... 106
TOC vi
Various Camera Modes .................................................................................................... 107
Burst Shot ......................................................................................................................... 110
Simple View ...................................................................................................................... 111
Take Pictures and Record Videos ............................................................................................ 111
Manual Camera Mode .............................................................................................................. 112
Customizing the Camera Options ..................................................................................... 113
Manual Video Mode .................................................................................................................. 114
Customizing the Camera Options ..................................................................................... 114
Other Useful Features in the Camera App ............................................................................... 115
Zoom Lever ....................................................................................................................... 115
AE/AF Lock ....................................................................................................................... 115
Focus Peaking .................................................................................................................. 116
Switching between Cameras .................................................................................................... 116
Switch between the Standard and Wide-Angle Camera .......................................................... 117
Zoom In or Out .................................................................................................................. 117
Selfie Shot ................................................................................................................................. 117
Gesture Shot ..................................................................................................................... 117
Auto Shot .......................................................................................................................... 118
Interval Shot ...................................................................................................................... 119
Gesture View .................................................................................................................... 119
Save as Flipped Image ..................................................................................................... 119
View Pictures and Videos Using Photos ................................................................................... 120
Edit Pictures .............................................................................................................................. 120
Share Pictures and Videos ....................................................................................................... 121
Send Pictures or Videos by Email .................................................................................... 121
Send a Picture or Video by Multimedia Message ............................................................. 122
Send Pictures or Videos Using Bluetooth ......................................................................... 122
Share Pictures or Videos via Additional Apps or Social Media ........................................ 123
Share Videos on YouTube ................................................................................................ 123
Productivity ........................................................................................................................................ 125
Navigation Apps ........................................................................................................................ 125
Google Maps ..................................................................................................................... 125
Scout ................................................................................................................................. 125
Google Search .......................................................................................................................... 126
Use Google Search ........................................................................................................... 126
TOC vii
Use Google Voice Search ................................................................................................ 127
Calculator .................................................................................................................................. 128
Clock ......................................................................................................................................... 128
Set Alarms ........................................................................................................................ 128
Additional Clock Features ................................................................................................. 129
Capture+ ................................................................................................................................... 130
QuickMemo+ ............................................................................................................................. 131
File Manager ............................................................................................................................. 131
HD Audio Recorder ................................................................................................................... 131
Recording Modes .............................................................................................................. 132
Studio Mode ...................................................................................................................... 132
Other Useful Features for Use of the HD Audio Recorder App ........................................ 133
Uninstalled Apps ....................................................................................................................... 133
LG Health .................................................................................................................................. 133
QuickRemote ............................................................................................................................ 134
Entertainment and Activities ............................................................................................................. 136
Google Play Music App ............................................................................................................. 136
Play Music with Google Play ............................................................................................ 136
Google Play Music Screen Layout .................................................................................... 137
Create Playlists in Google Play Music .............................................................................. 138
Sprint Music Plus ...................................................................................................................... 139
Back Up Your Downloaded Music Files............................................................................ 140
YouTube .................................................................................................................................... 140
View YouTube Videos....................................................................................................... 140
Post a Video to YouTube .................................................................................................. 141
Sprint Zone................................................................................................................................ 141
NASCAR Mobile ....................................................................................................................... 142
Settings ..................................................................................................................................................... 143
Basic Settings ................................................................................................................................... 144
Networks Settings ............................................................................................................................. 145
Airplane Mode ........................................................................................................................... 145
Wi-Fi Settings ............................................................................................................................ 146
Bluetooth Settings ..................................................................................................................... 146
Mobile Data Settings ................................................................................................................. 146
Call Settings .............................................................................................................................. 146
TOC viii
Share & Connect ....................................................................................................................... 146
Tethering Settings ..................................................................................................................... 148
More Settings ............................................................................................................................ 149
Virtual Private Networks (VPN) ................................................................................................. 150
Prepare Your Phone for VPN Connection ........................................................................ 150
Set Up Secure Credential Storage ................................................................................... 150
Add a VPN Connection ..................................................................................................... 151
Connect to or Disconnect From a VPN............................................................................. 151
Sound Settings .................................................................................................................................. 152
Sound Profile............................................................................................................................. 153
Volume ...................................................................................................................................... 153
Ringtone .................................................................................................................................... 153
Ringtone ID ............................................................................................................................... 154
Vibration Strength ..................................................................................................................... 154
Sound with Vibration ................................................................................................................. 154
Vibrate Type .............................................................................................................................. 154
Do Not Disturb .......................................................................................................................... 155
Lock Screen .............................................................................................................................. 155
Apps .......................................................................................................................................... 155
Hi-Fi Quad DAC ........................................................................................................................ 155
More Settings ............................................................................................................................ 156
Display Settings ................................................................................................................................ 157
Second Screen ......................................................................................................................... 158
Home Screen ............................................................................................................................ 158
Lock Screen .............................................................................................................................. 159
Theme ....................................................................................................................................... 162
Home Touch Buttons ................................................................................................................ 162
Font Type .................................................................................................................................. 163
Font Size ................................................................................................................................... 163
Bold Text ................................................................................................................................... 163
Brightness ................................................................................................................................. 163
Comport View............................................................................................................................ 163
Auto-Rotate Screen .................................................................................................................. 164
Screen Timeout ......................................................................................................................... 164
More Settings ............................................................................................................................ 164
TOC ix
General Settings ............................................................................................................................... 166
Language & Keyboard .............................................................................................................. 167
Location ..................................................................................................................................... 168
Accounts & Sync ....................................................................................................................... 168
Cloud ......................................................................................................................................... 168
Accessibility............................................................................................................................... 169
Shortcut Keys ............................................................................................................................ 171
Google Services ........................................................................................................................ 171
Fingerprints & Security .............................................................................................................. 172
Smart Settings .......................................................................................................................... 173
Quick Cover Case ..................................................................................................................... 173
Date & Time .............................................................................................................................. 173
Smart Cleaning ......................................................................................................................... 173
Storage ...................................................................................................................................... 173
Battery & Power Saving ............................................................................................................ 174
Memory ..................................................................................................................................... 174
System Updates ........................................................................................................................ 174
Apps .......................................................................................................................................... 174
Tap & pay .................................................................................................................................. 175
Backup & Reset ........................................................................................................................ 175
About Phone ............................................................................................................................. 176
Getting Help .............................................................................................................................................. 178
For Assistance .................................................................................................................................. 179
Troubleshooting ........................................................................................................................ 179
Sprint Account Information and Help ........................................................................................ 180
Sprint Account Passwords ................................................................................................ 180
Manage Your Account ...................................................................................................... 181
Sprint Support Services .................................................................................................... 181
Anti-Theft Guide ........................................................................................................................ 182
Copyright Information ................................................................................................................ 182
Index .......................................................................................................................................................... 184
1
Getting Started
The following set of topics will introduce you to your phone, help you get set up with service, provide an
overview of the phone screen, and get you started with basic phone operations.
Introduction 2
Introduction
The following topics describe the basics of using this guide and your new phone.
About the User Guide
Thank you for purchasing your new LG V20. The following topics explain how best to use this guide to get
the most out of your phone.
Before Using Your Phone
Read the Get Started guide and Important Information booklet that were packaged with your phone
thoroughly for proper usage.
Accessible services may be limited by subscription contract conditions.
Descriptions in the User Guide
Note that most descriptions in this guide are based on your phone's setup at the time of purchase. Unless
otherwise noted, instructions begin from the phone's home screen, which is displayed by tapping the
Home key . Some operation descriptions may be simplified.
Screenshots and Key Labels
Screenshots in the user guide may appear differently on your phone. Key labels in the user guide are
simplified for description purposes and differ from your phone's display.
Other Notations
In the user guide, the phone may be referred to either as "phone," "device," or "handset." A microSD™ or
microSDHC™ card is referred to as an "SD Card" or a "memory card."
Set Up Your Phone 3
Set Up Your Phone
The following topics give you all the information you need to set up your phone and wireless service for
the first time.
Parts and Functions
These topics illustrate your phone’s primary parts and key functions.
Note: Your phone's screens and apps layouts are subject to change. This user guide uses sample
images only.
Phone Layout
The following illustration outlines your phone’s primary external features and buttons.
Part
Description
Proximity/Ambient light
sensor
Senses proximity towards other objects (such as your head) so
that touch commands are not accidentally activated during a call.
Note: Please be careful not to cover the sensors with a protective
film, pouch, or a protective case not authorized by LG.
Front camera lens
Allows you to take pictures and video of yourself. Also lets you
participate in video chats.
Touchscreen
Displays all the information needed to operate your phone, such
as the applications, call status, the Contacts list, the date and time,
and the signal and battery strength.
Set Up Your Phone 4
Back Key
Returns to the previous screen. It also closes pop-up display items
such as menus and dialog boxes.
Microphone
Transmits your voice for phone calls or records your voice or
ambient sounds for voice recordings and videos.
Home Key
Returns to the home screen. If you're already viewing one of
extension canvases, it opens the central home screen. Touch and
hold to access Google Now.
Overview Key
Allows you to access recently-used apps.
Second screen
Lets you open apps and see urgent info without searching for it on
the main screen.
Earpiece
Lets you hear the caller and automated prompts.
Rear camera lens (Standard)
Lets you take pictures and record videos.
Rear camera lens (Wide-
angle)
Lets you take pictures and record videos with a wider range than
your actual field of vision.
Flash
Helps you take pictures and video in dim lighting.
Power/Lock Button, Finger
Print Sensor
Locks the screen. Press and hold to open the phone options menu
for the following options: Power off, Power off and restart, and
Turn on/off Airplane mode.
Speaker
Lets you hear the different ringers and sounds. The speaker also
lets you hear the caller’s voice in speakerphone mode.
Charger/Accessory Port
Allows you to connect the phone charger or an optional USB
cable.
3.5mm Headset Jack
Allows you to plug in a headset for convenient, hands-free
conversations.
Volume Buttons
Allows you to adjust the ringer and media volumes, or to adjust the
in-call volume during a call.
CAUTION! Inserting an accessory into the incorrect jack may damage the phone.
Set Up Your Phone 5
Battery Use
The following topics explain how to insert and remove your phone’s battery.
Battery Cautions
Storage: Avoid storing or leaving battery with no charge remaining. Saved information and settings
may become lost or changed, or battery may become unusable. Charge once every six months
before storing or leaving unused for a long period.
Bulges: Depending on use, bulges may appear near end of battery life. This does not affect safety.
Replacing Battery: The battery is a consumable item. It needs to be replaced if operating time
shortens noticeably. Purchase a new battery.
Cleaning: Clean soiled terminals between battery and phone with a clean, dry cotton swab. Soiled
terminals can result in a poor connection and prevent charging, etc.
Inserting the Battery
Follow these instructions to insert your phone’s battery safely and properly.
1. Press the back cover release key located at the bottom side of the device.
Set Up Your Phone 6
2. Grab the back cover and remove it from the device.
3. Align the battery with the battery contacts and insert it in place . Then to install the back
cover, align it over the back of the phone.
4. First press down on the area labeled in the image below. Then press down on until the
back cover is tightly fastened.
Set Up Your Phone 7
Remove the Battery
Follow these instructions to remove your phone’s battery. Always power the phone off before removing
the battery.
1. Press the back cover release key located at the bottom side of the device.
2. Grab the back cover and remove it from the device.
3. Remove the battery.
Gently lift upward as shown.
Set Up Your Phone 8
Charge the Battery
Your phone is equipped with a Li-Ion battery. It allows you to recharge your battery before it is fully
drained. The battery provides up to 27.0 hours of continuous digital talk time.
You can charge your phone’s battery using either the included AC adapter or via a USB connection with
your computer.
Charge Using the AC Adapter
1. Plug the USB connector into the charger/accessory port at the bottom of your phone.
2. Plug the AC adapter into an electrical outlet.
3. After charging, disconnect the phone from the charger.
Unplug the AC adapter from the outlet, and remove the micro USB cable from the phone and
the AC adapter.
Note: Always unplug the charger from the wall socket after the phone is fully charged to save
unnecessary power consumption by the charger.
Charge Using a PC Connection
Before using a PC connection to charge your phone, ensure that the computer is turned on. Depending
on the type of connection, your phone’s battery may not charge.
1. Insert the small end of the USB connector into the charger/accessory port at the bottom of your
phone.
Set Up Your Phone 9
2. Insert the large end of the micro USB cable into an external USB port on your computer.
3. After charging, remove the micro USB cable from both the phone and the computer.
Nano SIM Card
The Nano SIM card is an IC (Integrated Circuit) card containing the phone number and other customer
information.
Handling the Nano SIM Card
Keep the following in mind when handling a Nano SIM card.
● Customer is responsible for any damage caused by inserting Nano SIM card in another-brand IC
card reader, etc. Sprint is not responsible in such case.
● Always keep the IC chip clean.
● Wipe clean with a dry, soft cloth.
● Avoid applying labels. Doing so may damage the Nano SIM card.
● See instructions included with the Nano SIM card for handling.
● The Nano SIM card is the property of Sprint.
● The Nano SIM card is replaceable (at cost) in case of loss/damage.
● Return the Nano SIM card to Sprint when cancelling your subscription.
● Returned Nano SIM cards are recycled for environmental purposes.
● Note that Nano SIM card specifications and performance may change without notice.
● It is recommended that you keep a separate copy of information that is stored on the Nano SIM
card. Sprint is not responsible for damages from stored information that is lost.
Set Up Your Phone 10
● Always follow emergency procedures to suspend service if your Nano SIM card or your phone
(with the Nano SIM card inserted) is lost/stolen. For details, contact Customer Service.
● Always power off the phone before inserting/removing a Nano SIM card.
Insert Nano SIM Card
Follow these instructions to insert a Nano SIM card. Remember to power off your phone before inserting
a Nano SIM card.
1. Press the back cover release key located at the bottom side of the device.
2. Grab the back cover and remove it from the device.
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