Customer Return Procedure
Return Request
Wrong item
Faulty Items
reported to
technician
Faulty?
No
Case closed
Yes
Return item
Replacement
sent out
Item return as
unused
Genuinely unused
Used, damaged
Item return to
stock
Credits issue to customer
against original invoice
less than outbound and
inbound shipping fee
No credits issued.
Accidental order
Better price available
No longer needed/
wanted
Raise RMA
(valid for 1 weeks from issue)
Photo proof
Fail to install/Does not
work//Defective
Return within
time frame
RMA closed
No
Yes
Photo proof
Item sent back to
warehouse and
report raised to
confirm faulty
Case closed
Not Sure
Yes
Replacement
sent out
Case closedFaulty?
Installation
instruction
Reported to
technician
Case closed
Succeed
Replacement
sent out
Case closed
Partial refund (Credits issue to customer
against original invoice less than
outbound and inbound shipping fee)
Defective confirmed
Not defective
Still failed
Case closed