JPL Gateway User Guide
Rev. 1.5
Designer and Manufacturer of
Professional Headsets for Contact Centres
& Unied Communications
JPL Telecom Ltd, Units 1 & 2, Church Close Business Park, Todber, Sturminster Newton, Dorset DT10 1JH • Tel: +44 (0)1258 820100 • www.jpltele.com
JPL Gateway
Contents
1. Introduction 3
2. What is JPL Gateway? 4
3. How to install the JPL Gateway 6
4. How to use 6
5. Compatibility and remote call control 12
JPL Telecom Ltd, Units 1 & 2, Church Close Business Park, Todber, Sturminster Newton, Dorset DT10 1JH • Tel: +44 (0)1258 820100 • www.jpltele.com
JPL Gateway
1. Introduction
JPL Telecom’s Gateway for Windows/Mac is a client application that allows users to control the settings on their JPL
wired and wireless headsets with sophone call control, rmware updates, and more. The soware enhances the user
experience by providing valuable information about the state of their JPL wired and wireless headsets, such as mute and
hook status from the desktop.
Smart Soware:
• With Gateway the user is able to have remote call control of sophone systems installed on their PC.
• Gateway also provides a soware and headset rmware update mechanism.
JPL Gateway has two core functions:
• Sophone status - Status of the active USB-headset and which sophones they are ready to be used with
• Personalize the headset - Adjust settings, control rmware updates and call control.
Secure and free soware:
Gateway is free of charge and is compliant with the SOC II Type 1 data protection standard.
How to get Gateway:
Gateway can be downloaded from:
https://www.jpltele.com/resources/jpl-gateway/
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JPL Telecom Ltd, Units 1 & 2, Church Close Business Park, Todber, Sturminster Newton, Dorset DT10 1JH • Tel: +44 (0)1258 820100 • www.jpltele.com
JPL Gateway
2. What is JPL Gateway?
With JPL wired and wireless headsets, the user can enjoy remote call control with Microso Teams out-of-the-box, that
is, without having to install the JPL Gateway soware. JPL wired and wireless headsets can interwork call control, mute,
and ring detection with the Microso Teams sophone.
Using JPL wired and wireless headsets with other sophones like Cisco Jabber, Avaya One-X Agent, etc.,
without installing the JPL Gateway means they will only work as an external audio device.
Hook-Off
Hook-On
Ring
Hook-Off
Hook-On
Audio Connection
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To use JPL wired and wireless headsets for remote call control with other sophones,
the JPL Gateway soware must be installed.
JPL Telecom Ltd, Units 1 & 2, Church Close Business Park, Todber, Sturminster Newton, Dorset DT10 1JH • Tel: +44 (0)1258 820100 • www.jpltele.com
JPL Gateway
To use JPL wired and wireless headsets for remote call control of other sophones like Cisco Jabber, Avaya one-X Agent,
etc., JPL Gateway soware must be installed.
To work with other sophones, the JPL Gateway client soware needs to be installed on your PC. Aer installation, the
JPL Gateway can receive the USB HID commands and can send USB HID commands to headsets.
Wireless
Headset
Wired
Headset
Hook-Off
Hook-On
Ring
Hook-Off
Hook-On
Audio Connection
JPL Gateway
Hook O/On
Mute / Unmute
Ring On/O
JPL Gateway
Hook O/On
Mute / Unmute
Ring On/O
PC
Make & Receive
USB Event
USB
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JPL Telecom Ltd, Units 1 & 2, Church Close Business Park, Todber, Sturminster Newton, Dorset DT10 1JH • Tel: +44 (0)1258 820100 • www.jpltele.com
JPL Gateway
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3. How to Install the JPL Gateway
Download the JPL Gateway from https://www.jpltele.com/resources/jpl-gateway/
4. How to use
Aer installation, the short key icon will be displayed on your desktop.
When you click it, the same icon will also be displayed on the task bar.
The landing page of the JPL Gateway appears like this:
No. Name Description
1 Device When USB headsets are connected, device information will be displayed.
2 Bluetooth When a Bluetooth headset is connected, all related rmware will be updated.
3 Settings Windows audio setting can be adjusted.
4 Update The JPL Gateway version updating and headset’s version updating will be shown.
5 Help Simple help guide.
6 Message Main message will be displayed.
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JPL Telecom Ltd, Units 1 & 2, Church Close Business Park, Todber, Sturminster Newton, Dorset DT10 1JH • Tel: +44 (0)1258 820100 • www.jpltele.com
JPL Gateway
The rst tab of the menu is the device menu. When you click it, you will see the following page:
No. Name Description
1 Device When the device menu is selected, related information will be displayed.
2 ID Device ID will be displayed
3 Photo Device photo will be displayed.
4 Sophone Running sophone’s colour will change to green and a tick box will be displayed to select.
5 Setting Windows audio setting is linked. User can click it and directly go to the sound setting menu.
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JPL Telecom Ltd, Units 1 & 2, Church Close Business Park, Todber, Sturminster Newton, Dorset DT10 1JH • Tel: +44 (0)1258 820100 • www.jpltele.com
JPL Gateway
The next menu tab is for Bluetooth device updating. When you click it, you will see following page.
No. Name Description
1 Bluetooth When the Bluetooth menu is selected, Bluetooth device’s rmware version will be displayed.
2 Update Check To check whether there is an update available or not, click ‘Check for Updates’.
3 ID Device ID will be displayed.
4 Device version Shows you the device’s version number.
5 Update box If there is an update available, the green check mark is changed to update box.
Click to update.
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JPL Telecom Ltd, Units 1 & 2, Church Close Business Park, Todber, Sturminster Newton, Dorset DT10 1JH • Tel: +44 (0)1258 820100 • www.jpltele.com
JPL Gateway
The next menu tab is Settings. Aer selecting it, the following page will be displayed.
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No. Name Description
1 Setting When the Setting menu is selected, Device Setting will be displayed.
2 Sound Setting Click the icon to open sound preferences in Windows.
3 Check for Beep To check to see if the connected device supports the Beep tone option or not,
Tone click this button to get stored beep options.
4 Beep Option Turn on/o the Beep option for Key Tone, Ring Tone, and Mute Interval Time.
5 Apply Save selected beep option values
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JPL Telecom Ltd, Units 1 & 2, Church Close Business Park, Todber, Sturminster Newton, Dorset DT10 1JH • Tel: +44 (0)1258 820100 • www.jpltele.com
JPL Gateway
No. Name Description
1 Scroll Bar To adjust EQ setting value, scroll down
2 Preset mode There are 5 modes-User, OFF, Communication, Movie, and Music.
Select preset mode or adjust any of 5 bands value.
3 EQ Band There are 5 bands for dierent frequency. Each band can be adjusted from -12 dB to +12 dB.
4 Apply Aer adjusting the EQ setting, click the “Apply” button and the adjusted value will be set
immediately.
5 Check for EQ To get current EQ mode and value, click this button.
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There is an additional setting menu. When you scroll down the setting menu, there is an EQ setting option.
First, click “check for EQ” tab and you get the current EQ setting mode and value.
There are three preset EQ modes -Communication, Movie, and Music. If the user wants to adjust their device to a dierent
EQ value, simply slide the ve bands up/down.
Aer adjusting the EQ value, click the “Apply” button and you can check the dierent audio characteristics.
JPL Telecom Ltd, Units 1 & 2, Church Close Business Park, Todber, Sturminster Newton, Dorset DT10 1JH • Tel: +44 (0)1258 820100 • www.jpltele.com
JPL Gateway
The next menu tab is Update. You can update the JPL Gateway and you can also update your connected device’s
rmware in here.
No. Name Description
1 Update When the Update menu is selected, the update information will be displayed.
2 Update Check To check whether there are any updates or not, click the “Check for Updates” button.
3 Gateway version Shows the version number of the JPL Gateway.
4 Device version Shows the version number of the device.
5 Supported Displays the current supported UC client name.
Sophone User can select dierent available UC client.
6 Update box If there is updating, the green check mark is changed to update box. Click to update.
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JPL Telecom Ltd, Units 1 & 2, Church Close Business Park, Todber, Sturminster Newton, Dorset DT10 1JH • Tel: +44 (0)1258 820100 • www.jpltele.com
JPL Gateway
The last menu tab is Help, clicking on this will display the help content.
No. Name Description
1 Help When the Help menu is selected, it will be highlighted.
2 Version Displays the JPL Gateway version number
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JPL Telecom Ltd, Units 1 & 2, Church Close Business Park, Todber, Sturminster Newton, Dorset DT10 1JH • Tel: +44 (0)1258 820100 • www.jpltele.com
JPL Gateway
5. Compatibility and remote call control
JPL Gateway provides compatibility between JPL Telecom USB devices and an extensive range of sophones.
It enables you to have remote call control (answer/end call, mute, etc.) from your JPL audio device over your
sophone(s).
The remote call control features available for each sophone can be seen in the below Sophone list.
Features-Windows and mac OS
What is Gateway JPL Gateway is an application with a simple user interface, that enables you to easily view the
status of your JPL device(s) and sophone(s). The device page gives you a device and sophone
connectivity status which increases your condence and ready status for every call.
JPL Gateway enables you to personalize your JPL device; rmware updates your device for the
best possible performance; and to have Remote Call Control over your sophone(s).
Remote Call Control JPL Gateway enables you to have Remote Call Control (answer/end call, mute, etc.) from your
JPL audio device.
JPL Gateway will automatically detect and enable Remote Call Control for the sophones
installed on your computer.
Device Menu JPL Gateway device menu is a visible status menu.
The menu tab shows the status of your headset, if any updates are available, and if your
sophone(s) are ready for use.
By clicking one of the installed sophones, you will be linked into the Gateway application for
managing setting preferences, start rmware updates or access applications that might be
available for your JPL device
Firmware Update The JPL Gateway Firmware Updater enables you to update the rmware of your JPL devices.
Firmware is a type of soware that runs inside many types of electronic devices, managing their
various internal processes.
JPL releases updates that improve performance and adds new functionalities to your headset.
Where to Download https://www.jpltele.com/resources/jpl-gateway/
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JPL Telecom Ltd, Units 1 & 2, Church Close Business Park, Todber, Sturminster Newton, Dorset DT10 1JH • Tel: +44 (0)1258 820100 • www.jpltele.com
JPL Gateway
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5. Compatibility and remote call control
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