SENSUS CONNECT WITH VOLVO ON CALL
SENSUS CONNECT WITH VOLVO ON CALL
We trust that you will enjoy many years of safe driving in your Volvo, an
automobile designed with your safety and comfort in mind. We encour-
age you to familiarize yourself with the equipment descriptions and oper-
ating instructions in this manual.
We also urge you and your passengers to wear seat belts at all times in
this (or any other) vehicle. And, of course, please do not operate a vehi-
cle if you may be affected by alcohol, medication or any impairment that
could hinder your ability to drive.
Your Volvo is designed to meet all applicable federal safety and emis-
sion standards. If you have any questions regarding your vehicle, please
contact your Volvo retailer or see the article "Contacting Volvo" for infor-
mation on getting in touch with Volvo in the United States and Canada.
Efforts are constantly being made to improve our products. Modifications
may mean that some information, descriptions and/or illustrations may
differ from the equipment in your vehicle. Volvo reserves the right to
make model and product changes at any time, or to change specifica-
tions or design without notice and without incurring obligation.
2
VOLVO ON CALL WITH SENSUS
CONNECT
Volvo On Call*
4
Using Volvo On Call
4
Volvo On Call functions
5
Volvo ID
6
Volvo On Call convenience services
7
Volvo On Call mobile app
7
Volvo On Call PIN code
8
Service center phone number
10
Personal information
11
Volvo On Call availability
13
Changing ownership of a vehicle with
Volvo On Call
15
Volvo On Call manual safety service
15
Volvo On Call safety services
15
Volvo On Call roadside assistance
16
Volvo On Call security services
16
Unlocking the vehicle from the cus-
tomer service center
17
INDEX
Index 19
TABLE OF CONTENTS
VOLVO ON CALL WITH SENSUS CONNECT
VOLVO ON CALL WITH SENSUS CONNECT
* Option/accessory.
4
Volvo On Call*
Volvo On Call is an integrated, subscription-
based system that provides emergency, road-
side assistance and security services.
Volvo On Call is connected to the vehicle's airbag
and alarm systems. The vehicle has an integrated
Global System for Mobile Communications
(GSM) module that handles communication
between the vehicle and the Volvo On Call cus-
tomer service center.
Availability
Volvo On Call uses the Global Navigation
Satellite System (GNSS) to locate the vehicle
and its integrated GSM module to enable com-
munication with the Volvo On Call customer serv-
ice center and the Volvo On Call mobile app.
From the time that the remote key has been
removed from the vehicle, Volvo On Call's func-
tions remain available for 5 full days and subse-
quently once an hour for the following 17 days.
After three weeks have elapsed, the system will
remain switched off until the engine is started.
WARNING
The system can only function in areas where
there is adequate cellular network coverage.
Just as in the case of cell phones, atmos-
pheric disturbances or areas with relatively
few GSM transmitters can make it impossible
for Volvo On Call to make a connection, for
example, in rural areas.
Subscriptions
A free, limited-time trial subscription is initiated
when the vehicle is purchased and Volvo On Call
is activated. The subscription can be extended by
contacting your Volvo retailer.
Information on the Internet
For additional information about Volvo On Call, go
to:
support.volvocars.com
See the article "Volvo ID" for information about
creating an ID and the features it offers.
Related information
•
Volvo On Call convenience services (p. 7)
•
Volvo On Call safety services (p. 15)
•
Volvo On Call security services (p. 16)
•
Using Volvo On Call (p. 4)
•
Volvo ID (p. 6)
Using Volvo On Call
Volvo On Call is controlled using the buttons in
the ceiling console and the center display.
In the event of an accident in which the seat belt
pretensioners, airbags or the inflatable curtains
have been triggered, a signal is transmitted auto-
matically to the Volvo On Call customer service
center, who send the appropriate type of assis-
tance (ambulance, police, etc.) to the site.
When a service is active, a symbol will appear on
the center display.
Volvo On Call buttons in the ceiling console and center
display
VOLVO ON CALL WITH SENSUS CONNECT
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* Option/accessory.
5
Volvo On Call buttons in the ceiling console and center
display
The SOS button: emergency situations
Press and hold the SOS button for approx.
2 seconds to activate the manual alarm function.
The ON CALL button: roadside
assistance
Press the ON CALL button for approx. 2 seconds
to activate the roadside assistance functions.
Alternative to the ON CALL button
In the center display's Phone view, tap On Call.
Select Call in the pop-up window that opens.
NOTE
The SOS button should only be used in an
emergency situation such as an accident, ill-
ness or in the event of a threat to the occu-
pants of the vehicle. Misusing this button
could result in extra charges.
The ON CALL button can be used for all of
the other Volvo On Call services, including
roadside assistance.
Canceling a call
A service call that has been initiated can be can-
celled within 8 seconds by pressing the EXIT
button on the steering wheel keypad.
Settings
Settings and selections can be made in the cen-
ter display by going to
Settings
Communication Volvo On Call. These set-
tings include activating/deactivating a subscrip-
tion, button lock, etc.
Related information
•
Volvo On Call* (p. 4)
•
Volvo On Call functions (p. 5)
•
Volvo On Call manual safety service (p. 15)
•
Volvo On Call roadside assistance (p. 16)
Volvo On Call functions
The following table provides an overview of the
functions that are available from the Volvo On
Call customer service center and the mobile
app.
Please note that these functions are subject to
change. For up-to-date information about the
range of Volvo On Call functions and services,
contact your Volvo retailer or go to
support.volvocars.com
Function Cus-
tomer
service
center
App
A
Automatic alarm X
Manual alarm X
Roadside assistance X X
Theft notification X X
Remote Door Unlock X X
Remote Vehicle Immobil-
izer
X
Engine remote start (ERS) X
Preconditioning (hybrid
models only)
X
Locating the vehicle X X
||
VOLVO ON CALL WITH SENSUS CONNECT
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Function Cus-
tomer
service
center
App
A
Instrument panel informa-
tion
X
Vehicle "checkup" X
Driving logbook X
Vehicle information X
A
Some of these functions may not be available for all models.
Related information
•
Volvo On Call* (p. 4)
•
Volvo On Call mobile app (p. 7)
•
Volvo On Call convenience services (p. 7)
•
Volvo On Call safety services (p. 15)
•
Volvo On Call security services (p. 16)
Volvo ID
A Volvo ID can be used to access a number of
online services
1
Creating a Volvo ID
A Volvo ID can be created in two ways:
Using the Volvo ID app
1. If you have not already done so, download
the Volvo ID app from the
Download
Center.
2. Start the app and register a personal email
address.
3. Follow the instructions that will be sent auto-
matically to this email address.
> A Volvo ID has now been created and has
been automatically registered to the vehi-
cle. The Volvo ID services available can
now be used.
Using the Volvo On Call app
1. Download the latest version of the Volvo On
Call app to your cell phone from e.g., the App
Store, Windows Phone or Google Play.
2. Start the app and create a Volvo ID on the
start page.
3. Register a personal email address and then
follow the instructions that will be sent auto-
matically to this address.
Registering your Volvo ID to the vehicle
If your Volvo ID was created using the Volvo On
Call mobile app, the ID has to be registered to
the vehicle:
1. With the vehicle connected to the Internet,
download the Volvo ID app from the
Download Center in the center display's
App view. See also the article "Downloading,
updating and uninstalling apps."
2. Start the app and enter your Volvo ID.
3. Follow the instructions that will be sent auto-
matically to the email address linked to your
Volvo ID.
> Your Volvo ID is now registered to the
vehicle and the Volvo ID services available
can be used.
Advantages of having a Volvo ID
•
Only one user name and password are
required to access online services.
•
If you change a user name or password for
one of the online service (e.g., Volvo On Call),
it/they will also be automatically changed for
the other services.
1
These services vary and may be subject to change. Consult your Volvo retailer.
VOLVO ON CALL WITH SENSUS CONNECT
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* Option/accessory.
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Volvo On Call convenience services
Convenience services are available by using the
mobile app to e.g., remote-start the engine*, etc.
As a Volvo On Call user, a mobile app is available
that enables you to have telephone contact from
an iPhone or from Windows/Android phones with
your vehicle when it is parked. With it, you can
locate the vehicle, lock it from another location,
check the fuel level and much more. Read more
about this app in the following section.
Related information
•
Volvo On Call* (p. 4)
•
Volvo On Call mobile app (p. 7)
•
Volvo On Call functions (p. 5)
Volvo On Call mobile app
As a Volvo On Call user, you can download a
mobile app that enables you to have telephone
contact with your vehicle when it is parked.
Certain functions may not be available in all mod-
els.
The mobile app is updated regularly, which may
result in this information not being completely
up-to-date with respect to the functionality availa-
ble. For additional information about the app, go
to support.volvocars.com
The Volvo On Call mobile app is available for the
iPhone and for Windows/Android phones and
can be downloaded from Apple's AppStore, Win-
dows Phone Store or Google Play.
A personal Volvo ID is required in order to use
the mobile app.
For additional information about the Volvo ID, the
features it offers and how to create it, see the
article "Volvo ID".
Locating the vehicle
The vehicle's location is shown on a map and
directions to the vehicle can be provided. There is
also a digital compass to help show the owner
the right direction. When you are within approx.
100 yards/meters of the vehicle, you can activate
its horn and turn signals to help locate it.
The vehicle's instrument panel
This function provides information such as: the
fuel level, range on the remaining fuel, average
fuel consumption, average speed and odometer/
trip odometer readings.
Vehicle "checkup"
The mobile app monitors the vehicle's condition
and provides information about bulbs and the lev-
els of brake fluid, coolant and engine oil.
Driving logbook
Detailed information about each trip made during
the past 40 days can be saved and downloaded.
All or part of this information can be exported
from the mobile app to a spreadsheet format and
sent to an email address. This is very useful for
e.g., keeping track of business-related driving.
This function can be deactivated, in which case
the vehicle will not transmit logbook information
at the end of each trip.
Vehicle information
Basic information such as model, license plate
number and VIN number are readily accessible.
Theft notification
If the vehicle's alarm is triggered, the owner will
be informed via his/her cell phone.
Remote door unlock
The status of all doors and windows is provided.
The owner can lock/unlock the vehicle from
another location but for security reasons, the
||
VOLVO ON CALL WITH SENSUS CONNECT
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8
app's password is always required before the
vehicle can be unlocked.
Engine remote start (ERS)*
2
ERS makes it possible to remotely start the
engine using the remote key to enable the cli-
mate system to cool or heat the passenger com-
partment before driving.
When the engine starts, the climate system will
start using automatic settings.
You can choose to let the engine run for
between 1 and 15 minutes before it automati-
cally switches off again. After 2 ERS starts, the
engine must be started in the normal way before
ERS can be used again.
WARNING
Keep the following in mind before using ERS:
•
The vehicle should be in view.
•
The vehicle should be unoccupied.
•
The vehicle must not be parked indoors
or in an enclosed area. Exhaust fumes are
harmful to the health.
NOTE
Always observe applicable state, province
and/or local laws regarding engine idling
when using ERS.
Related information
•
Volvo On Call convenience services (p. 7)
•
Volvo On Call* (p. 4)
•
Volvo ID (p. 6)
•
Volvo On Call functions (p. 5)
Volvo On Call PIN code
The PIN code is used for security purposes to
help identify those persons who are authorized
to use Volvo On Call services in a specific vehi-
cle.
The 4-digit PIN code, which was sent to you
when your Volvo retailer activated your subscrip-
tion, is used for security reasons to help identify
those persons who are authorized to use certain
Volvo On Call services such as remote door
unlock or to create an account in the mobile app.
If you have forgotten or would like to
change your PIN code
If you have forgotten your PIN code or would like
to change it (e.g., if you have purchased a previ-
ously owned vehicle with Volvo On Call), contact
your Volvo retailer or press the On Call button in
your vehicle. The new code will be sent to you via
email.
If an incorrect PIN code has been
entered in the app multiple times
If a PIN code has been entered incorrectly
10 times in a row, the account will be frozen. In
order to use the app again, a new PIN code must
be selected and a new app account will have to
be created.
2
Certain models only.
VOLVO ON CALL WITH SENSUS CONNECT
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11
Personal information
Personal information is gathered for use with the
Volvo On Call service.
Volvo's sales companies are responsible for pro-
cessing and storing Volvo On Call-related infor-
mation. This information is treated according to
legislation and regulations pertaining to data of
this type.
Country Sales company
United States Volvo Car USA, LLC
Canada Volvo Cars of Canada
Why information is gathered
Personal information is used by Volvo and its
partners to provide and develop the Volvo On Call
service.
Types of personal information gathered
The primary types of personal information gath-
ered for Volvo On Call-related purposes are:
•
Personal information that the customer pro-
vides in connection with the activation of the
Volvo On Call service and during other con-
tact with Volvo, including name, address, tel-
ephone number, type of service and the
duration of the service.
•
When information about a specific Volvo On
Call-related event is automatically transmit-
ted from the vehicle. A message of this type
contains: the vehicle identification number
(VIN), time when the service is used, type of
service, if airbags have been triggered, if the
seat belt tensioners have been triggered,
current fuel level, current temperature inside
and outside the vehicle, whether the doors
are locked and windows are closed and the
vehicle's last six locations, including speed
and direction.
•
Other information associated with the
owner/driver, such as telephone calls with
people in the vehicle, the customer service
center that provided the service and notes
made by the customer service operator.
Access to my personal information
Volvo uses sub-contractors to provide the service.
These sub-contractors work on behalf of Volvo
and may only process personal information to the
extent necessary to provide service. All sub-con-
tractors are bound by agreements requiring them
to observe strict confidentiality and to treat per-
sonal details in accordance with applicable legis-
lation.
Deleting personal information
The personal details required to provide the Volvo
On Call service are stored during the subscription
period and thereafter for as long as necessary in
order for Volvo to fulfil its obligations according
to legislation and other regulations. Information
generated during events covered by the Volvo On
Call service is deleted three months after an
event has occurred.
Corrections and register extracts
Private persons have the right to request correc-
tions of incorrect information and to obtain an
extract showing the personal information that has
been processed. Requests for extracts from the
register must be submitted in writing and signed
by the applicant and include name, address and
customer number. The request should be posted
to:
Volvo Car USA, LLC
Customer Care Center
1 Volvo Drive,
P.O. Box 914
Rockleigh, New Jersey 07647
Phone: 1-800-458-1552
Volvo Cars of Canada
National Customer Service
9130 Leslie Street, Suite 101
Richmond Hill, Ontario L4B 0B9
Phone: 1-800-663-8255
Consent to gather Volvo On Call-related
personal information
By activating a Volvo On Call subscription in
accordance with the instructions in this docu-
VOLVO ON CALL WITH SENSUS CONNECT
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13
Volvo On Call availability
The map shows the areas in which Volvo On
Call is available. The service is constantly being
expanded; contact your Volvo retailer for up-to-
date information.
VOLVO ON CALL WITH SENSUS CONNECT
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* Option/accessory.
15
Changing ownership of a vehicle
with Volvo On Call
If the vehicle changes owners, the Volvo On Call
service should be cancelled.
Cancelling the Volvo On Call service
If your vehicle changes owners, contact your
Volvo retailer to cancel the Volvo On Call service.
The subscription will be terminated and the serv-
ice history will be erased.
When the vehicle changes owners, all personal
settings should be reset to the factory defaults,
see the owner's manual supplement.
Starting the Volvo On Call service
If you purchase a previously owned Volvo with
Volvo On Call:
The new owner should contact his/her Volvo
retailer to transfer the remaining period of the
Volvo On Call subscription. All contact informa-
tion must be updated in order for Volvo On Call
to function and to ensure that the previous owner
is no longer authorized to use Volvo On Call serv-
ices in the vehicle. The new owner will be given a
4-digit personal code, which is used to identify
him/her as being authorized to approve certain
Volvo On Call services.
Related information
•
Volvo On Call* (p. 4)
•
Volvo On Call PIN code (p. 8)
Volvo On Call manual safety service
Contact the Volvo On Call customer service
center in emergency situations.
To contact the Volvo On Call customer service
center manually:
1.
Press SOS to contact the customer service
center for help in emergency situations such
as illness, injury, a threat, etc.
2. An emergency signal is transmitted to the
Volvo On Call customer service center with
information about the vehicle's location.
3. The Volvo On Call customer service center
attempts to establish voice contact with the
driver to determine the extent of the accident
and/or the need for assistance.
If voice contact is not possible, the Volvo On Call
customer service then contacts the emergency
services for appropriate action.
Related information
•
Volvo On Call safety services (p. 15)
•
Volvo On Call roadside assistance (p. 16)
•
Using Volvo On Call (p. 4)
Volvo On Call safety services
The Volvo On Call manual or automatic safety
services are intended for use in emergency sit-
uations.
Automatic alarm
In the event of certain types of accidents, a signal
is transmitted automatically to the Volvo On Call
customer service center, who take appropriate
action according to the information that they
receive.
The following occurs if the seat belt pretension-
ers, airbags or the inflatable curtains have been
triggered:
1. A signal is transmitted automatically to the
Volvo On Call customer service center with
information about the vehicle's location and
that an airbag, etc., has been triggered.
2. The Volvo On Call customer service center
attempts to establish voice contact with the
driver to determine the extent of the accident
and the need for assistance.
3. The Volvo On Call customer service center
then contacts the appropriate emergency
service (police, ambulance, towing, etc.).
If voice contact is not possible, the Volvo On Call
customer service then contacts the emergency
services for appropriate action.
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VOLVO ON CALL WITH SENSUS CONNECT
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Manual alarm
Press SOS to contact the customer service cen-
ter for help in emergency situations, see also the
article "Volvo On Call manual safety service."
Roadside assistance
Request help for e.g., flat tires, a discharged bat-
tery, if you have run out of fuel, etc.
Emergency number
When an emergency call has been initiated, Volvo
On Call attempts to contact the customer service
center. If this is not possible, the call will be
transferred to the emergency 911 number
instead.
Related information
•
Volvo On Call* (p. 4)
•
Volvo On Call manual safety service (p. 15)
•
Volvo On Call roadside assistance (p. 16)
•
Using Volvo On Call (p. 4)
Volvo On Call roadside assistance
Use Volvo On Call to summon help in the event
of a flat tire, an empty fuel tank, etc.
1.
Press the ON CALL button for at least
2 seconds.
2. The Volvo On Call customer service center
attempts to establish voice contact with the
driver to determine the need for assistance.
Related information
•
Volvo On Call* (p. 4)
•
Volvo On Call safety services (p. 15)
•
Volvo On Call manual safety service (p. 15)
•
Using Volvo On Call (p. 4)
Volvo On Call security services
The Volvo On Call security services are intended
to provide assistance, for instance, if you are
locked out of your vehicle, if it has been stolen,
etc.
Volvo On Call's security services are primarily
intended to help minimize the risk of the vehicle
being stolen.
If the vehicle's normal electrical system is not
functioning properly, Volvo On Call's reserve bat-
tery provides the system with current.
Theft notification
A signal will be sent automatically to the Volvo
On Call customer service center in the event of a
break-in or theft (if the vehicle's alarm has been
triggered).
This service will be interrupted if the alarm is
turned off using one of the vehicle's remote keys.
Remote door unlock
If the vehicle's remote key has been lost or
locked in the car, the doors can be unlocked
remotely within the following 5 days with assis-
tance from the Volvo On Call customer service
center after the owner's identity has been verified
by his/her pin code.
Remote vehicle immobilizer
If the vehicle has been stolen, the owner or police
can contact the Volvo On Call customer service
VOLVO ON CALL WITH SENSUS CONNECT
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17
center to have the vehicle's remote keys immobi-
lized (deactivated).
NOTE
This applies even if the vehicle has been
unlocked and started with one of its remote
keys.
After contacting the owner/police, the Volvo On
Call customer service center then deactivates the
remote keys. Once the engine has been switched
off, it can only be restarted if the owner/police
has given the Volvo On Call customer service
center authorization to reactivate the remote
keys. Once this authorization has been verified
(using your PIN code), the Volvo On Call cus-
tomer service center will reactivate the remote
keys.
Related information
•
Volvo On Call* (p. 4)
•
Unlocking the vehicle from the customer
service center (p. 17)
•
Service center phone number (p. 10)
•
Volvo On Call PIN code (p. 8)
Unlocking the vehicle from the
customer service center
The doors can be unlocked remotely with assis-
tance from the Volvo On Call customer service
center.
1. Contact the Volvo On Call customer service
center at 855-399-4691 (this number
applies in both the United States and Can-
ada).
2. After confirming that the caller is the vehi-
cle's owner or other authorized person (using
your PIN code), the Volvo On Call customer
service center sends a signal to the vehicle
to unlock it.
3. The tailgate has to be opened to unlock the
other doors. Press lightly on the rubberized
pressure plate under the outer tailgate han-
dle.
The trunk has to be opened to unlock the
other doors. Press lightly on the rubberized
pressure plate under the outer trunk opening
control.
NOTE
If the tailgate is not opened within the time
period set by the Volvo On Call customer
service center, it will relock.
If the trunk is not opened within the time
period set by the Volvo On Call customer
service center, it will relock.
If the vehicle is parked in a garage or other
covered area, remote unlocking may not be
possible due to poor signal reception.
Related information
•
Volvo On Call security services (p. 16)
•
Volvo On Call* (p. 4)
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