Q Digital Q-RCH User manual

Brand: Q Digital

Model: Q-RCH

Type: User manual

Q Digital Q-RCH

The Q Digital Q-RCH is a 6-port charger for use with the Q Digital wireless headset system. It is designed to charge up to six headsets simultaneously, and it can be used to store the headsets when they are not in use. The Q-RCH has a compact design that makes it easy to place on a desk or table, and it comes with a power adapter that plugs into a standard wall outlet.

The Q-RCH is an essential accessory for any business that uses the Q Digital wireless headset system. It ensures that the headsets are always charged and ready to use, and it helps to keep the headsets organized.

Q Digital Q-RCH

NTRODUCTION

Thank you for choosing Q Digital. Your system is now installed. This booklet helps

to familiarise you with the system. You will also be provided with a user-guide for

wall-mounting by the charger.

Q Digital Retail

Headset System

User Manual

The System comprises of the following components:

1. Retail Base Station

Q-RB6

2. Registration Keypad

Q-RK

3. Lightweight Retail Headset

Q-RB6

4. 6 –Port Charger

Q-RCH

5. Repeater *

Q-REP

6. Keypad *

QD-MK12

(* Optional items)

Equipment

The Retail Base Station should be wall mounted in a location to maximise range in

your premise. It communicates with the headsets and keypads you are using on the

premises and needs to be powered ‘on’ at all times. Your premises may also have

one or more repeaters included in the system. These are designed to increase

range. Up to 4 repeaters may be added to the base station network.

The system comes with one or more 6 port charger units. This should be located

within the transmit range of the base station so that the headsets log on to the

network automatically when they’re uplifted from the charger rack. If the charger is

located out of range, registration may be delayed.

Make sure the charger remains plugged in at all times, even at night when premises

is closed. (see red LED on front surface). If the charger is not plugged in the

headsets will not charge.

Wireless key pads initiate pre-recorded voice messages to all headset wearers

when keys are pressed. Key pads are battery powered. When the red light on the

keypad illuminates batteries need replacing.

Base Station functions

The Base Station has 6 LEDs. (status indicator lights)

Power : illuminated indicates power is on.

Repeaters Active: illuminates when a headset is operating in a repeater area.

Ethernet Active: illuminated indicates that the headset system is connected to a

wired ethernet connection.

TX Active: illuminated when a keypad activates a message to headset users.

Call Active: illuminates when a headset user presses their talk mode.

Registration: Illuminates when you press the registration button on the base station

or registration button on the Keypad.

Registration process

Before using the system each headset needs to be registered to the base station.

Thereafter, any new or additional headset you want to use with the system has to be

registered. The base station takes a finite number of headsets, 6 is standard

although base stations with capacity of up to 12 headsets are available.

When registering one or more new headsets, follow this procedure:

1. Make sure the new headset(s) has been in the charger and is/are charged.

2. Collect up all the headsets in use on the system making sure they’re in range of

the base station. If a headset isn’t in range during the registration process it will

be deleted from the system.

3. Either by pressing the registration button on the base station, or, standing in

range of the base station, press the registration switch on the hand held key pad.

The blue led on the base station will Flash.

4. Put new headset(s) only

in registration mode by placing the headset on your right

ear and pressing large silver switch and volume toggle down for a second.

Wait

for the “headset in registration mode” message to play in your ear.

5. Voice message ‘headset registered’ signifies successful registration.

6. You may also hear an “initialising” message before a double blip tone that will

indicate it is ready to use.

7. As soon as headset(s) is/are registered the system is ready to use. Press

registration switch again to complete registration process.

Headset functionality

You can wear the headset on either ear. Choose the head band, the neck band or

the earpiece attachment to suit

Volume: There are 5 volume settings. Use the toggle at the rear of the headset to

adjust volume by pressing upwards for each step.

Speech: The headset can be used in 3 speech modes, VOX (voice activated), Talk-

lock, and PTT (push to talk).

VOX: in this mode your headset is always in transmit mode, but you will only activate

the microphone when you talk. You can hear the microphone switching off. To

activate VOX mode press the volume toggle up for 5 seconds

. To switch off, press

the silver button.

Talk-lock: This mode puts you in hands free mode during a single conversation. To

activate, press the silver button for under

1 second, the headset is then hands-free.

To de-activate press silver button again. This will shut off microphone.

PTT: Press silver button while you are talking, release when finished.

Battery charger/charging process

Whenever a headset is not being used it should be placed back into the charger. The

re-charge process starts as soon the headset is placed back into the charging port.

Your headsets will last for up to 8 hours between charges, slightly less on VOX

mode or “talk lock” mode. A voice prompt ‘battery low’ indicates that user should

swap headsets.

Charge time is approximately 2.5 hours to full charge.

When headsets are charging the blue light on the headset will flash every 5 seconds.

When fully charged blue light is constant.

Key pads

Key pads are often used for sending pre-recorded voice messages to the headset

wearers. If a key is pressed, the message will go via the base station to each

headset. Key pads are battery powered. If the red LED is on, the battery needs

replacing.

Repeaters

If a headset goes out of range the user will hear a voice prompt ‘out of range’ In the

ear. When user is back in range they will hear the system re-engage with the base

station by a double blip.

If you need more area coverage speak to your service provider. Up to 4 repeaters

can be added to a system to increase range.

Trouble shooter

None of the headsets are

working

1. Check the base station (Q-RB) has power LED on.

2. Check the battery charger has power LED on.

One or more headsets not

working

1. Make sure it is fully charged. Check Led on the

headset flashes intermittently when out of charger.

2. “Out of range” message: make sure you are within

range of the base station.

3. “Registration incomplete” message: re-register the

head set with the base station.

One of the headsets isn’t

working, it’s registered

within range and it is fully

charge.

Headset may have a faulty circuit board. Call your

service provider for repair or replacement.

Battery life has

deteriorated and not

lasting as long as when

new.

New batteries should last between 6 to 8 hours in

operation. If this period is reduced considerably,

please replace your batteries by contacting your

service providers. Quail Digital recommends changing

the batteries every 12 to 18 months.

Headset won’t log on

during registration process

Make sure the maximum number of headsets allowed

in the system has not been exceeded. The standard QD

system is for 6 headsets this is the case if you have a

Q-RB6 base station model.

How do I get more head

bands and ear foams or

any other spare part of the

system.

Contact your service provider or www.quaildigital.com

or [email protected]

Quail Digital, 92 Lots Road, London, SW10 0QD,

E: [email protected]

W: www.quaildigital.com

Q Digital Q-RCH User manual

Brand: Q Digital

Model: Q-RCH

Type: User manual

Q Digital Q-RCH

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Q Digital Q-RCH User manual

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