ESET Smart Security Premium 17 Owner's manual

ESET Smart Security Premium

User guide

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ESET Smart Security Premium was developed by ESET, spol. s r.o.

For more information visit https://www.eset.com.

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permission in writing from the author.

ESET, spol. s r.o. reserves the right to change any of the described application software without prior notice.

Technical Support: https://support.eset.com

REV. 11/28/2023

1 ESET Smart Security Premium 1 ..........................................................................................................

1.1 What's new? 2 ..............................................................................................................................

1.2 Which product do I have? 3 ............................................................................................................

1.3 System requirements 4 ..................................................................................................................

1.3 Outdated versions of Microsoft Windows 5 ..............................................................................................

1.4 Prevention 5 .................................................................................................................................

1.5 Help pages 7 .................................................................................................................................

2 Installation 8 ........................................................................................................................................

2.1 Live installer 8 ..............................................................................................................................

2.2 Oﬄine installation 9 ......................................................................................................................

2.3 Product activation 11 ....................................................................................................................

2.3 Entering your activation key during activation 12 ......................................................................................

2.3 Use ESET HOME account 12 .............................................................................................................

2.3 Activate Free Trial 13 ....................................................................................................................

2.3 Free ESET activation key 13 .............................................................................................................

2.3 Activation failed – common scenarios 14 ...............................................................................................

2.3 Subscription status 15 ...................................................................................................................

2.3 Activation failed due to overused subscription 16 ......................................................................................

2.3 Subscription upgrade 17 .................................................................................................................

2.3 Product upgrade 18 ......................................................................................................................

2.3 Subscription downgrade 18 ..............................................................................................................

2.3 Product downgrade 19 ...................................................................................................................

2.4 Installation troubleshooter 20 ........................................................................................................

2.5 First scan after installation 20 ........................................................................................................

2.6 Upgrading to a more recent version 21 ............................................................................................

2.6 Legacy product automatic upgrade 22 ..................................................................................................

2.6 ESET Smart Security Premium will be installed 22 .....................................................................................

2.6 Change to a diﬀerent product line 22 ...................................................................................................

2.6 Registration 22 ...........................................................................................................................

2.6 Activation progress 23 ...................................................................................................................

2.6 Activation successful 23 .................................................................................................................

3 Beginner's guide 23 .............................................................................................................................

3.1 System tray icon 23 ......................................................................................................................

3.2 Keyboard shortcuts 24 ..................................................................................................................

3.3 Proﬁles 24 ....................................................................................................................................

3.4 Updates 25 ...................................................................................................................................

3.5 Conﬁgure network protection 27 ....................................................................................................

3.6 Enable Anti-Theft 28 ......................................................................................................................

3.7 Parental control 29 .......................................................................................................................

4 Working with ESET Smart Security Premium 29 ...................................................................................

4.1 Overview 30 .................................................................................................................................

4.2 Computer scan 33 .........................................................................................................................

4.2 Custom scan launcher 35 ................................................................................................................

4.2 Scan progress 36 .........................................................................................................................

4.2 Computer scan log 39 ....................................................................................................................

4.3 Update 41 ....................................................................................................................................

4.3 Dialog window - Restart required 43 ....................................................................................................

4.3 How to create update tasks 43 ..........................................................................................................

4.4 Tools 44 .......................................................................................................................................

4.4 Log ﬁles 45 ...............................................................................................................................

4.4 Log ﬁltering 48 ...........................................................................................................................

4.4 Running processes 49 ....................................................................................................................

4.4 Security report 51 ........................................................................................................................

4.4 Network connections 52 .................................................................................................................

4.4 Network activity 54 ......................................................................................................................

4.4 ESET SysInspector 55 ....................................................................................................................

4.4 Scheduler 55 .............................................................................................................................

4.4 Scheduled scan options 58 ..............................................................................................................

4.4 Scheduled task overview 59 .............................................................................................................

4.4 Task details 59 ...........................................................................................................................

4.4 Task timing 59 ............................................................................................................................

4.4 Task timing - Once 59 ....................................................................................................................

4.4 Task timing - Daily 60 ....................................................................................................................

4.4 Task timing - Weekly 60 .................................................................................................................

4.4 Task timing - Event triggered 60 ........................................................................................................

4.4 Skipped task 60 ..........................................................................................................................

4.4 Task details - Update 61 .................................................................................................................

4.4 Task details - Run application 61 ........................................................................................................

4.4 System cleaner 61 .......................................................................................................................

4.4 Network Inspector 62 ....................................................................................................................

4.4 Network device in Network Inspector 65 ................................................................................................

4.4 Notiﬁcations | Network Inspector 66 ....................................................................................................

4.4 Quarantine 66 ............................................................................................................................

4.4 Select sample for analysis 69 ............................................................................................................

4.4 Select sample for analysis - Suspicious ﬁle 70 ..........................................................................................

4.4 Select sample for analysis - Suspicious site 70 .........................................................................................

4.4 Select sample for analysis - False positive ﬁle 70 ......................................................................................

4.4 Select sample for analysis - False positive site 71 ......................................................................................

4.4 Select sample for analysis - Other 71 ...................................................................................................

4.5 Setup 71 ......................................................................................................................................

4.5 Computer protection 72 ..................................................................................................................

4.5 An inﬁltration is detected 74 .............................................................................................................

4.5 Internet protection 77 ....................................................................................................................

4.5 Anti-Phishing protection 78 ..............................................................................................................

4.5 Parental control 79 .......................................................................................................................

4.5 Website exceptions 81 ...................................................................................................................

4.5 Copy exception from user 83 ............................................................................................................

4.5 Copy categories from account 83 .......................................................................................................

4.5 Network protection 83 ...................................................................................................................

4.5 Network connections 85 .................................................................................................................

4.5 Network connection details 85 ..........................................................................................................

4.5 Network access troubleshooting 86 .....................................................................................................

4.5 Temporary IP address blacklist 87 .......................................................................................................

4.5 Network protection logs 88 ..............................................................................................................

4.5 Solving problems with Firewall 88 .......................................................................................................

4.5 Logging and creating rules or exceptions from log 89 .................................................................................

4.5 Create rule from log 89 ..................................................................................................................

4.5 Creating exceptions from Personal ﬁrewall notiﬁcations 89 ...........................................................................

4.5 Network protection advanced logging 90 ...............................................................................................

4.5 Solving problems with Network traﬃc scanner 90 ......................................................................................

4.5 Network threat blocked 91 ...............................................................................................................

4.5 New network detected 92 ................................................................................................................

4.5 Establishing connection - detection 92 ..................................................................................................

4.5 Application change 94 ...................................................................................................................

4.5 Incoming trusted communication 94 ....................................................................................................

4.5 Outgoing trusted communication 95 ....................................................................................................

4.5 Incoming communication 97 .............................................................................................................

4.5 Outgoing communication 98 .............................................................................................................

4.5 Connection view setup 100 .............................................................................................................

4.5 Security tools 100 .......................................................................................................................

4.5 Safe Banking & Browsing 101 ...........................................................................................................

4.5 In-browser notiﬁcation 102 ..............................................................................................................

4.5 Browser Privacy & Security 102 .........................................................................................................

4.5 Anti-Theft 104 ............................................................................................................................

4.5 Log in to your ESET HOME account 106 ................................................................................................

4.5 Set a device name 107 ..................................................................................................................

4.5 Anti-Theft enabled/disabled 107 ........................................................................................................

4.5 Adding new device failed 107 ...........................................................................................................

4.5 Secure Data 108 .........................................................................................................................

4.5 Create an encrypted virtual drive 108 ..................................................................................................

4.5 Encrypt ﬁles on your removable drive 109 .............................................................................................

4.5 Password Manager 110 ..................................................................................................................

4.5 Import and export settings 110 .........................................................................................................

4.6 Help and support 111 ....................................................................................................................

4.6 About ESET Smart Security Premium 112 ..............................................................................................

4.6 ESET News 112 ..........................................................................................................................

4.6 Submit system conﬁguration data 113 .................................................................................................

4.6 Technical support 114 ...................................................................................................................

4.7 ESET HOME account 114 ................................................................................................................

4.7 Connect to ESET HOME 116 .............................................................................................................

4.7 Log in to ESET HOME 117 ...............................................................................................................

4.7 Login failed – common errors 118 ......................................................................................................

4.7 Add device in ESET HOME 118 ..........................................................................................................

5 Advanced setup 119 ............................................................................................................................

5.1 Detection engine 120 ....................................................................................................................

5.1 Exclusions 120 ...........................................................................................................................

5.1 Performance exclusions 120 ............................................................................................................

5.1 Add or Edit performance exclusion 121 ................................................................................................

5.1 Path exclusion format 123 ..............................................................................................................

5.1 Detection exclusions 124 ................................................................................................................

5.1 Add or Edit detection exclusion 126 ....................................................................................................

5.1 Create detection exclusion wizard 127 .................................................................................................

5.1 Detection engine advanced options 127 ...............................................................................................

5.1 Network traﬃc scanner 128 .............................................................................................................

5.1 Cloud-based protection 128 .............................................................................................................

5.1 Exclusion ﬁlter for Cloud-based protection 131 ........................................................................................

5.1 ESET LiveGuard 131 .....................................................................................................................

5.1 Malware scans 133 ......................................................................................................................

5.1 Scan proﬁles 134 ........................................................................................................................

5.1 Scan targets 134 .........................................................................................................................

5.1 Idle-state scan 135 ......................................................................................................................

5.1 Idle-state detection 135 .................................................................................................................

5.1 Startup scan 136 .........................................................................................................................

5.1 Automatic startup ﬁle check 136 .......................................................................................................

5.1 Removable media 137 ...................................................................................................................

5.1 Document protection 138 ...............................................................................................................

5.1 HIPS - Host Intrusion Prevention System 138 ..........................................................................................

5.1 HIPS exclusions 140 .....................................................................................................................

5.1 HIPS advanced setup 141 ...............................................................................................................

5.1 Drivers always allowed to load 141 .....................................................................................................

5.1 HIPS interactive window 141 ............................................................................................................

5.1 Learning mode ended 143 ..............................................................................................................

5.1 Potential ransomware behavior detected 143 ..........................................................................................

5.1 HIPS rule management 144 .............................................................................................................

5.1 HIPS rule settings 145 ...................................................................................................................

5.1 Add applicaton/registry path for HIPS 148 ..............................................................................................

5.2 Update 148 ..................................................................................................................................

5.2 Update rollback 150 .....................................................................................................................

5.2 Rollback time interval 152 ..............................................................................................................

5.2 Product updates 152 ....................................................................................................................

5.2 Connection options 152 .................................................................................................................

5.3 Protections 153 ............................................................................................................................

5.3 Real-time ﬁle system protection 156 ...................................................................................................

5.3 Processes exclusions 158 ...............................................................................................................

5.3 Add or Edit processes exclusions 159 ..................................................................................................

5.3 When to modify real-time protection conﬁguration 159 ...............................................................................

5.3 Checking real-time protection 159 ......................................................................................................

5.3 What to do if real-time protection does not work 160 .................................................................................

5.3 Network access protection 160 .........................................................................................................

5.3 Network connection proﬁles 161 ........................................................................................................

5.3 Add or edit Network connection proﬁles 162 ...........................................................................................

5.3 Activators 163 ...........................................................................................................................

5.3 IP sets 165 ...............................................................................................................................

5.3 Edit IP sets 165 ..........................................................................................................................

5.3 Network Inspector 166 ..................................................................................................................

5.3 Firewall 166 ..............................................................................................................................

5.3 Learning mode settings 168 ............................................................................................................

5.3 Firewall rules 169 ........................................................................................................................

5.3 Adding or editing Firewall rules 171 ....................................................................................................

5.3 Application modiﬁcation detection 174 .................................................................................................

5.3 List of applications excluded from detection 174 ......................................................................................

5.3 Network attack protection (IDS) 175 ....................................................................................................

5.3 IDS rules 175 .............................................................................................................................

5.3 Brute-force attack protection 178 ......................................................................................................

5.3 Rules 179 ................................................................................................................................

5.3 Advanced options 181 ...................................................................................................................

5.3 SSL/TLS 182 ..............................................................................................................................

5.3 Application scan rules 184 ..............................................................................................................

5.3 Certiﬁcate rules 185 .....................................................................................................................

5.3 Encrypted network traﬃc 186 ..........................................................................................................

5.3 Email client protection 186 ..............................................................................................................

5.3 Mail transport protection 186 ...........................................................................................................

5.3 Excluded applications 188 ..............................................................................................................

5.3 Excluded IPs 189 .........................................................................................................................

5.3 Mailbox protection 190 ..................................................................................................................

5.3 Integrations 192 .........................................................................................................................

5.3 Microsoft Outlook toolbar 192 ...........................................................................................................

5.3 Conﬁrmation dialog 193 .................................................................................................................

5.3 Rescan messages 193 ...................................................................................................................

5.3 Response 193 ............................................................................................................................

5.3 Address lists management 194 .........................................................................................................

5.3 Address lists 195 .........................................................................................................................

5.3 Add/Edit address 196 ....................................................................................................................

5.3 Address processing result 196 ..........................................................................................................

5.3 ThreatSense 197 .........................................................................................................................

5.3 Web access protection 200 .............................................................................................................

5.3 Excluded applications 202 ..............................................................................................................

5.3 Excluded IPs 203 .........................................................................................................................

5.3 URL list management 204 ...............................................................................................................

5.3 Address list 205 ..........................................................................................................................

5.3 Create new Address list 206 ............................................................................................................

5.3 How to add URL mask 207 ..............................................................................................................

5.3 HTTP(S) traﬃc scanning 208 ............................................................................................................

5.3 ThreatSense 208 .........................................................................................................................

5.3 Parental control 211 .....................................................................................................................

5.3 User accounts 211 .......................................................................................................................

5.3 User account settings 212 ...............................................................................................................

5.3 Categories 214 ...........................................................................................................................

5.3 Browser protection 215 ..................................................................................................................

5.3 Safe Banking & Browsing 215 ...........................................................................................................

5.3 Device control 216 .......................................................................................................................

5.3 Device control rules editor 217 .........................................................................................................

5.3 Detected devices 218 ...................................................................................................................

5.3 Adding Device control rules 218 ........................................................................................................

5.3 Device groups 221 .......................................................................................................................

5.3 Webcam Protection 222 .................................................................................................................

5.3 Webcam protection rules editor 222 ....................................................................................................

5.3 ThreatSense 223 .........................................................................................................................

5.3 Cleaning levels 226 ......................................................................................................................

5.3 File extensions excluded from scanning 227 ...........................................................................................

5.3 Additional ThreatSense parameters 227 ...............................................................................................

5.4 Tools 228 .....................................................................................................................................

5.4 Microsoft Windows® update 228 .......................................................................................................

5.4 Dialog window - System updates 228 ..................................................................................................

5.4 Update information 229 .................................................................................................................

5.4 ESET CMD 229 ...........................................................................................................................

5.4 Log ﬁles 230 .............................................................................................................................

5.4 Gamer mode 231 ........................................................................................................................

5.4 Diagnostics 232 ..........................................................................................................................

5.4 Technical support 234 ...................................................................................................................

5.5 Connectivity 234 ...........................................................................................................................

5.6 User interface 235 ........................................................................................................................

5.6 User interface elements 235 ............................................................................................................

5.6 Access setup 236 ........................................................................................................................

5.6 Password for Advanced setup 237 ......................................................................................................

5.6 Screen reader support 238 ..............................................................................................................

5.7 Notiﬁcations 238 ..........................................................................................................................

5.7 Dialog window - Application statuses 239 ..............................................................................................

5.7 Desktop notiﬁcations 239 ...............................................................................................................

5.7 Desktop notiﬁcations list 241 ...........................................................................................................

5.7 Interactive alerts 242 ....................................................................................................................

5.7 Conﬁrmation messages 244 ............................................................................................................

5.7 Forwarding 245 ..........................................................................................................................

5.8 Privacy settings 247 ......................................................................................................................

5.8 Revert to default settings 248 ..........................................................................................................

5.8 Revert all settings in current section 248 ..............................................................................................

5.8 Error while saving the conﬁguration 248 ...............................................................................................

5.9 Command line scanner 248 ............................................................................................................

6 Common Questions 251 .......................................................................................................................

6.1 How to update the ESET Smart Security Premium 252 ......................................................................

6.2 How to remove a virus from my PC 252 ...........................................................................................

6.3 How to allow communication for a certain application 252 ................................................................

6.4 How to enable Parental control for an account 253 ...........................................................................

6.5 How to create a new task in Scheduler 254 ......................................................................................

6.6 How to schedule a weekly computer scan 255 ..................................................................................

6.7 How to unlock Advanced setup 256 .................................................................................................

6.8 How to resolve product deactivation from ESET HOME 256 ................................................................

6.8 Product deactivated, device disconnected 257 ........................................................................................

6.8 Product not activated 257 ...............................................................................................................

7 Customer Experience Improvement Program 257 ...............................................................................

8 End User License Agreement 258 ........................................................................................................

9 Privacy Policy 269 ................................................................................................................................

1

PREMIUM SECURITY

ESET Smart Security Premium

ESET Smart Security Premium represents a new approach to truly integrated computer security. The most recent

version of the ESET LiveGrid® scanning engine, combined with our custom Firewall and Antispam modules, utilizes

speed and precision to keep your computer safe. The result is an intelligent system that is constantly on alert for

attacks and malicious software that might harm your computer.

ESET Smart Security Premium is a complete security solution that combines maximum protection and a minimal

system footprint. Our advanced technologies use artificial intelligence to prevent infiltration by viruses, spyware,

trojans, worms, adware, rootkits, and other threats without hindering system performance or disrupting your

computer.

Features and benefits

Redesigned user

interface

The user interface in this version has been significantly redesigned and simplified based

on the results of usability testing. All GUI wording and notifications have been carefully

reviewed, and the interface now provides support for right-to-left languages such as

Hebrew and Arabic. Online Help is now integrated into ESET Smart Security Premium

and offers dynamically updated support content.

Dark mode An extension that helps you quickly switch the screen to a dark color scheme. You can

choose your preferred color scheme in User interface elements.

Antivirus and

antispyware

Proactively detects and cleans more known and unknown viruses, worms, trojans and

rootkits. Advanced heuristics flags even never-before-seen malware, protecting you

from unknown threats and neutralizing them before they can do any harm. Web access

protection and Anti-Phishing protection monitors communication between web

browsers and remote servers (including SSL). Email client protection provides control of

email communication received through the POP3(S) and IMAP(S) protocols.

Regular updates Regularly updating the detection engine (previously known as "virus signature

database") and program modules is the best way to ensure the maximum level of

security on your computer.

ESET LiveGrid®

(Cloud-powered

Reputation)

You can check the reputation of running processes and files directly from ESET Smart

Security Premium.

Device control Automatically scans all USB flash drives, memory cards and CDs/DVDs. Blocks removable

media based on the type of media, manufacturer, size and other attributes.

HIPS functionality You can customize the behavior of the system in greater detail; specify rules for the

system registry, active processes and programs, and fine-tune your security posture.

Gamer mode Postpones all pop-up windows, updates or other system-intensive activities to conserve

system resources for gaming and other full screen activities.

Features in ESET Smart Security Premium

Safe Banking &

Browsing

Safe Banking & Browsing provides a secured browser for use when accessing online

banking or online payment gateways to ensure all online transactions take place in a

trusted and secure environment.

2

Support for

Network signatures

Network signatures allow fast identification and block malicious traffic coming to and from

users' devices, such as bots and exploit packs. The feature can be considered an

enhancement of Botnet Protection.

Intelligent Firewall Prevents unauthorized users from accessing your computer and taking advantage of your

personal data.

Email client

antispam

Spam represents up to 50 percent of all email communication. Email client antispam

protects against this problem.

Anti-Theft Anti-Theft expands user-level security in the case of a lost or stolen computer. When you

install ESET Smart Security Premium and Anti-Theft, your device will be listed in the web

interface. The web interface enables you to manage Anti-Theft configuration and

administer Anti-Theft features on your device.

Parental control Protects your family from potentially offensive web content by blocking various website

categories.

Password Manager Password Manager that protects and stores your passwords and personal data.

Secure Data Enables you to encrypt data on your computer and removable drives to prevent the

misuse of private, confidential information.

ESET LiveGuard Discovers and stops never-before-seen threats and processes information for future

detection.

A subscription needs to be active for features of ESET Smart Security Premium to be operational. We recommend

that you renew your subscription several weeks before the subscription for ESET Smart Security Premium expires.

What's new?

What's new in ESET Smart Security Premium 17

Redesigned GUI

The main program window in this version has been redesigned and modernized with changed

logotypes and new splash screens.

Browser Privacy & Security

You can select which extensions will be allowed to be installed on a browser secured by ESET.

Redesigned Advanced setup

Advanced setup has been redesigned, and settings are now grouped for a better user experience.

New subscription support

ESET Smart Security Premium supports the new subscription concept.

The lowest impact on system resources

ESET is constantly working on faster and better detection. In recent comparative tests, ESET had the cyber

security product with the lowest impact on system resources, allowing computers to perform other tasks more

quickly.

3

To disable What's new notifications:

1. Open Advanced setup > Notifications > Desktop notifications.

2. Click Edit next to Desktop notifications.

3. Deselect the Display What's new notifications check box and click OK.

For more information about notifications, see the Notifications section.

For a detailed list of changes in ESET Smart Security Premium, see ESET Smart Security Premium

changelogs.

Which product do I have?

ESET offers multiple layers of security with new products from powerful and fast antivirus solution to all-in-one

security solution with minimal system footprint:

• ESET NOD32 Antivirus

• ESET Internet Security

• ESET Smart Security Premium

• ESET Security Ultimate

To determine which product you have installed open the main program window and you will see the name of the

product at the top of the window (see the Knowledgebase article).

The table below details features available in each specific product.

ESET NOD32

Antivirus

ESET Internet

Security

ESET Smart

Security Premium

ESET Security

Ultimate

Detection engine ✔ ✔ ✔ ✔

Advanced Machine Learning ✔ ✔ ✔ ✔

Exploit Blocker ✔ ✔ ✔ ✔

Script-Based Attack Protection ✔ ✔ ✔ ✔

Anti-Phishing ✔ ✔ ✔ ✔

Web access protection ✔ ✔ ✔ ✔

HIPS (including Ransomware shield) ✔ ✔ ✔ ✔

Antispam ✔ ✔ ✔

Firewall ✔ ✔ ✔

Network Inspector ✔ ✔ ✔

Webcam Protection ✔ ✔ ✔

Network Attack Protection ✔ ✔ ✔

Botnet Protection ✔ ✔ ✔

Safe Banking & Browsing ✔ ✔ ✔

Browser Privacy & Security ✔ ✔ ✔

Parental Control ✔ ✔ ✔

4

ESET NOD32

Antivirus

ESET Internet

Security

ESET Smart

Security Premium

ESET Security

Ultimate

Anti-Theft ✔ ✔ ✔

Password Manager ✔ ✔

ESET Secure Data ✔ ✔

ESET LiveGuard ✔ ✔

VPN ✔

Identity Protection ✔

Some of the products above may not be available for your language / region.

System requirements

Your system should meet the following hardware and software requirements for ESET Smart Security Premium to

perform optimally:

Processors supported

Intel or AMD processor, 32-bit (x86) with SSE2 instruction set or 64-bit (x64), 1 GHz or higher

ARM64-based processor, 1GHz or higher

Operating Systems supported

Microsoft® Windows® 11

Microsoft® Windows® 10

Support for Azure Code Signing must be installed on all Windows operating systems to install or upgrade

ESET products released after July 2023. More information.

Always keep your operating system up to date.

ESET Smart Security Premium features requirements

See the system requirements for specific ESET Smart Security Premium features in the table below:

Feature Requirements

Intel® Threat Detection Technology See the supported processors.

Safe Banking & Browsing See the supported web browsers.

Transparent background Windows 10 version RS4 and later.

Specialized Cleaner Non-ARM64-based processor.

System Cleaner Non-ARM64-based processor.

Exploit Blocker Non-ARM64-based processor.

Deep Behavioral Inspection Non-ARM64-based processor.

5

Other

An internet connection is required for activation and ESET Smart Security Premium updates to function properly.

Two antivirus programs running simultaneously on a single device causes inevitable system resource conflicts,

including slowing down the system to make it inoperable.

Outdated versions of Microsoft Windows

Issue

• You want to install the latest version of ESET Smart Security Premium on a computer with Windows 7,

Windows 8 (8.1) or Windows Home Server 2011

• ESET Smart Security Premium displays an error Outdated operating system during the installation

Details

The latest version of ESET Smart Security Premium requires Windows 10 or Windows 11 operating systems.

Solution

The following solutions are available:

Upgrade to Windows 10 or Windows 11

The upgrade process is relatively easy, and in many cases, you can do it without losing your files. Before upgrading

to Windows 10:

1. Back up important data.

2. Read Microsoft's Upgrade to Windows 10 FAQ or Upgrade to Windows 11 FAQ and update your Windows

operating system.

Install ESET Smart Security Premium version 16.0

If you cannot upgrade Windows, install ESET Smart Security Premium version 16.0. See the ESET Smart Security

Premium version 16.0 Online Help for more information.

Prevention

When you work with your computer, and especially when you browse the internet, please keep in mind that no

antivirus system in the world can completely eliminate the risk of detections and remote attacks. To provide

maximum protection and convenience, it is essential that you use your antivirus solution correctly and adhere to

several useful rules:

6

Update regularly

According to statistics from ESET LiveGrid®, thousands of new, unique infiltrations are created each day to bypass

existing security measures and bring profit to their authors – all at the expense of other users. The specialists at

the ESET Research Lab analyze these threats on a daily basis and prepare and release updates to continually

improve the level of protection for our users. To ensure the maximum effectiveness of these updates it is

important that updates are configured properly on your system. For more information on how to configure

updates, see the Update setup chapter.

Download security patches

The authors of malicious software often exploit various system vulnerabilities to increase the effectiveness of

spreading malicious code. With this in mind, software companies watch closely for any vulnerabilities in their

applications to appear and release security updates to eliminate potential threats on a regular basis. It is

important to download these security updates as they are released. Microsoft Windows and web browsers such

as Internet Explorer are two examples of programs for which security updates are released on a regular schedule.

Back up important data

Malware writers usually do not care about users’ needs, and the activity of malicious programs often leads to

total malfunction of an operating system and the loss of of important data. It is important to regularly back up

your important and sensitive data to an external source such as a DVD or external hard drive. This will make it far

easier and faster to recover your data in the event of system failure.

Regularly scan your computer for viruses

Detection of more known and unknown viruses, worms, trojans and rootkits are handled by the Real-time file

system protection module. This means that every time you access or open a file, it is scanned for a malware

activity. We recommend that you run a full Computer scan at least once a month because malware signatures

may vary and the detection engine updates itself each day.

Follow basic security rules

This is the most useful and most effective rule of all – always be cautious. Today, many infiltrations require user

intervention to be executed and distributed. If you are cautious when opening new files, you will save

considerable time and effort that would otherwise be spent cleaning infiltrations. Here are some useful

guidelines:

• Do not visit suspicious websites with multiple pop-ups and flashing advertisements.

• Be careful when installing freeware programs, codec packs, etc. Only use safe programs and only visit safe

internet websites.

• Be cautious when opening email attachments, particularly those from mass-mailed messages and

messages from unknown senders.

• Do not use an Administrator account for everyday work on your computer.

7

Help pages

Welcome to the ESET Smart Security Premium user guide. The information provided here will introduce you to

your product and help you make your computer more secure.

Getting started

Before using ESET Smart Security Premium, you can read about various types of detections and remote attacks

you might encounter when using your computer. We have also compiled a list of new features introduced in ESET

Smart Security Premium.

Start by installing ESET Smart Security Premium. If you already have ESET Smart Security Premium installed, see

Working with ESET Smart Security Premium.

How to use ESET Smart Security Premium Help pages

Online Help is divided into several chapters and sub-chapters. Press F1 in ESET Smart Security Premium to view

information about the currently opened window.

Online Help enables you to search for a help topic by keyword(s) or search content by typing words or phrases.

The difference between these two methods is that a keyword may be logically related to help pages that do not

contain the keyword in the text. Searching by words and phrases will search the content of all pages and display

only those containing the searched word or phrase in the actual text.

For consistency and to prevent confusion, the terminology used in this guide is based on the ESET Smart Security

Premium user interface. We also use a uniform set of symbols to highlight topics of specific interest or

significance.

A note is just a short observation. Although you can omit it, notes can provide valuable information, such as

specific features or a link to some related topic.

This requires your attention, and we encourage you not to skip over. Usually, it provides non-critical but

important information.

This is information that requires extra attention and caution. Warnings are placed specifically to deter you

from committing potentially harmful mistakes. Read and understand the text, as it references highly

sensitive system settings or something risky.

This is a use case or a practical example that aims to help you understand how a certain function or feature

can be used.

Convention Meaning

Bold type Names of interface items such as boxes and option buttons.

Italic type

Placeholders for the information you provide. For example, filename or path means you type

the actual path or a name of a file.

Courier New Code samples or commands.

Hyperlink Provides quick and easy access to cross-referenced topics or external web location. Hyperlinks

are highlighted in blue and may be underlined.

%ProgramFiles%

The Windows system directory where programs installed on Windows are stored.

8

Online Help is the primary source of help content. The latest Online Help version will automatically display when

you have a working internet connection.

Installation

There are several methods for installing ESET Smart Security Premium on your computer. Installation methods

may vary depending on country and means of distribution:

• Live installer—Downloaded from the ESET website or CD/DVD. The installation package is universal for all

languages (choose the appropriate language). The Live installer is a small file; additional files required to

install ESET Smart Security Premium are downloaded automatically.

• Offline installation—Uses an .exe file larger than the Live installer file and does not require an internet

connection or additional files to complete the installation.

Make sure that no other antivirus programs are installed on your computer before you install ESET Smart

Security Premium. If two or more antivirus solutions are installed on a single computer, they may conflict

with each other. We recommend that you uninstall any other antivirus programs on your system. See our

ESET Knowledgebase article for a list of uninstaller tools for common antivirus software (available in English

and several other languages).

Live installer

When you have downloaded the Live installer installation package, double-click the installation file and follow the

step-by-step instructions in the Installation Wizard.

For this type of installation, you must be connected to the internet.

1. Select the appropriate language from the drop-down menu and click Continue.

9

If you are installing a more recent version over the previous version with password-protected settings, type

your password. You can configure the settings password in the Access setup.

2. Select your preference for the following features, read the End User License Agreement and the Privacy

Policy and click Continue, or click Allow all and continue to enable all features:

• ESET LiveGrid® feedback system

• Potentially unwanted applications

• Customer Experience Improvement Program

By clicking Continue or Allow all and continue, you accept the End User License Agreement and

acknowledge the Privacy Policy.

3. To activate, manage and view the device's security using the ESET HOME, connect your device to the ESET

HOME account. Click Skip Login to continue without connecting to ESET HOME. You can connect your device

to your ESET HOME account later.

4. If you continue without connecting to ESET HOME, choose an activation option. When installing a more

recent version over the previous version, your activation key is entered automatically.

5. The Installation Wizard determines which ESET product will be installed based on your subscription. The

version with the most security features is always pre-selected. Click Change product if you want to install a

different version of the ESET product. Click Continue to start the installation process. It may take a few

moments.

If there are any leftovers (files or folders) from ESET products uninstalled in the past, you will be prompted

to allow their removal. Click Install to continue.

6. Click Done to exit the Installation Wizard.

Installation troubleshooter.

After the product is installed and activated, the modules start downloading. Protection is being initialized,

and some features may not be fully functional unless the download is complete.

Offline installation

Download and install your ESET Windows home product using the offline installer (.exe) below. Choose which

version of ESET home product to download (32-bit, 64-bit or ARM).

ESET NOD32 Antivirus ESET Internet Security ESET Smart Security Premium ESET Security Ultimate

64-bit Download

32-bit Download

ARM Download

64-bit Download

32-bit Download

ARM Download

64-bit Download

32-bit Download

ARM Download

64-bit Download

32-bit Download

ARM Download

If you have an active internet connection, install your ESET product using a Live installer.

When you launch the offline installer (.exe), the Installation Wizard guides you through the setup process.

10

1. Select the appropriate language from the drop-down menu and click Continue.

If you are installing a more recent version over the previous version with password-protected settings, type

your password. You can configure the settings password in the Access setup.

2. Select your preference for the following features, read the End User License Agreement and the Privacy

Policy and click Continue, or click Allow all and continue to enable all features:

• ESET LiveGrid® feedback system

• Potentially unwanted applications

• Customer Experience Improvement Program

By clicking Continue or Allow all and continue, you accept the End User License Agreement and

acknowledge the Privacy Policy.

3. Click Skip login. When you have an internet connection, you can connect your device to your ESET HOME

account.

4. Click Skip activation. ESET Smart Security Premium must be activated after the installation to be fully

functional. Product activation requires an active internet connection.

5. The Installation Wizard shows which ESET product will be installed based on the downloaded offline

installer. Click Continue to start the installation process. It may take a few moments.

If there are any leftovers (files or folders) from ESET products uninstalled in the past, you will be prompted

to allow their removal. Click Install to continue.

6. Click Done to exit the Installation Wizard.

Installation troubleshooter.

11

Product activation

There are several methods available to activate your product. Availability of a specific activation scenario in the

activation window may vary depending on the country and means of distribution (CD/DVD, ESET web page, etc.):

• If you purchased a retail boxed version of the product or received an email with subscription details,

activate your product by clicking Use a purchased activation key. The activation key must be entered as

supplied for activation to be successful. The activation key is a unique string in the format XXXX-XXXX-XXXX-

XXXX-XXXX or XXXX-XXXXXXXX, which is used for identification of the subscription owner and for the

activation. The activation key is usually located inside or on the backside of the product package.

• After selecting Use ESET HOME account you will be asked to log in to your ESET HOME account.

• To evaluate ESET Smart Security Premium before making a purchase, select Free trial. Type your email

address and country to activate ESET Smart Security Premium for a limited time. Your free trial will be

emailed to you. Free trial can only be activated once per customer.

• If you do not have a subscription and want to buy one, click Purchase subscription. This will redirect you

to the website of your local ESET distributor. ESET Windows home product subscriptions are not free.

You can change your product subscription at any time. To do so, click Help and support > Change subscription in

the main program window. You will see the Public ID used to identify your subscription to ESET Support.

Failed product activation?

12

Entering your activation key during activation

Automatic updates are important for your security. ESET Smart Security Premium will only receive updates once

activated.

When entering your activation key, it is important to type it exactly as it is written. Your activation key is a unique

string in the format XXXX-XXXX-XXXX-XXXX-XXXX which is used for identification of the subscription owner and

activation of the subscription.

We recommend that you copy and paste your activation key from your registration email to ensure accuracy.

If you did not enter your activation key after installation, your product will not be activated. You can activate ESET

Smart Security Premium in the main program window > Help and support > Activate subscription.

ESET Windows home product subscriptions are not free.

Use ESET HOME account

Connect your device to ESET HOME to view and manage all your activated ESET subscriptions and devices. You

can renew, upgrade or extend your subscription and view important subscription details. In the ESET HOME

management portal or mobile app, you can add different subscriptions, download products to your devices, check

the product security status, or share subscriptions through email. For more information, visit ESET HOME Online

Help.

After selecting Use ESET HOME account as an activation method or when connecting to ESET HOME account

during installation:

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ESET Smart Security Premium 17 Owner's manual

ESET Smart Security Premium 17 Owner's manual

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