Lenovo ThinkCentre Edge 71z Hardware Maintenance Manual

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ThinkCentreEdge
HardwareMaintenanceManual
MachineTypes:5068,7558,and7567
ThinkCentreEdge
HardwareMaintenanceManual
MachineTypes:5068,7558,and7567
Note:Beforeusingthisinformationandtheproductitsupports,besuretoreadandunderstandthe
ThinkCentreEdgeSafetyandWarrantyGuideandAppendixA“Notices”onpage171.
FifthEdition(April2012)
©CopyrightLenovo2011,2012.
LIMITEDANDRESTRICTEDRIGHTSNOTICE:IfdataorsoftwarearedeliveredpursuantaGeneralServices
Administration“GSAcontract,use,reproduction,ordisclosureissubjecttorestrictionssetforthinContractNo.
GS-35F-05925.
Contents
Chapter1.Aboutthismanual......1
ImportantSafetyInformation..........1
Chapter2.Safetyinformation......3
Generalsafety................3
Electricalsafety...............3
Safetyinspectionguide............5
Handlingelectrostaticdischarge-sensitive
devices..................5
Groundingrequirements............6
Safetynotices(multi-lingualtranslations).....6
Chapter3.Generalinformation....29
LenovoThinkVantageTools.........29
LenovoWelcome..............29
LenovoThinkVantageToolbox........29
LenovoSolutionCenter...........29
SimpleTap................30
Additionalinformationresources.......30
Specications...............31
Chapter4.GeneralCheckout.....33
Problemdeterminationtips..........33
Chapter5.Troubleshootingand
diagnostics..............35
Basictroubleshooting............35
Troubleshootingprocedure..........36
Troubleshooting..............37
Audioproblems............37
CDproblems.............38
DVDproblems.............39
Intermittentproblems..........41
Keyboard,mouse,orpointingdevice
problems...............41
Monitorproblems............43
Networkingproblems..........44
Optionproblems............47
Performanceandlockupproblems.....48
Printerproblems............49
Serialportproblems...........49
Softwareproblems...........50
USBproblems.............51
Diagnostics................51
LenovoThinkVantageToolbox.......51
LenovoSolutionCenter.........52
PC-DoctorforDOS...........52
Chapter6.UsingtheSetupUtility
program................57
StartingtheSetupUtilityprogram.......57
Viewingandchangingsettings........57
Usingpasswords..............57
Passwordconsiderations.........57
Power-OnPassword..........58
AdministratorPassword.........58
Setting,changing,anddeletingapassword.58
Enablingordisablingadevice........58
Selectingastartupdevice..........59
Selectingatemporarystartupdevice....59
Selectingorchangingthestartupdevice
sequence...............59
ExitingtheSetupUtilityprogram.......59
Chapter7.Symptom-to-FRUIndex..61
Harddiskdrivebooterror..........61
PowerSupplyProblems...........61
Diagnosticerrorcodes...........62
Beepsymptoms..............79
POSTerrorcodes.............79
Miscellaneouserrorconditions........80
Undeterminedproblems...........82
Chapter8.ReplacingFRUs......83
Locatingconnectors,controls,andindicatorson
thefrontofyourcomputer..........84
Locatingconnectorsontherearofyour
computer.................85
FRUlocations...............86
Systemboardpartsandconnectors......88
Removingandreinstallingthesystemstandhinge
cover..................89
Removingandreinstallingthesystemstand...90
Removingandreinstallingthefootstands....92
Removingthecomputercover........95
Replacingtheharddiskdrive.........96
Replacingtheopticaldrive..........98
RemovingtheVESAmountbracket......99
ReplacingtherearI/Oassembly........100
Removingandreinstallingthesystemboard
shield..................102
Replacingthepowersupply.........103
Replacingthemicroprocessorfan.......104
Replacingtheheatsinkassembly.......105
Replacingthemicroprocessor........107
Replacingthecardreader..........110
©CopyrightLenovo2011,2012
iii
Openingthesystemboardshieldwindow....111
Replacingthebattery............112
Replacingtheinverter............113
Installingorreplacingamemorymodule....114
Replacingtheinternalspeakers........116
Replacingtheintegratedcamera.......117
Replacingthesystemboard.........118
ReplacingtheLCDpanel...........120
ReplacingtheWI-FIcard...........124
Completingthepartsreplacement.......125
Chapter9.FRUlists.........127
Overall:MT5068,7558,and7567.......127
MechanicalFRUs.............134
KeyboardandMouse............135
AdaptersandmiscellaneousFRUs.......150
PowerCords...............150
Recoverydiscs..............155
Windows7Starter32SP1RecoveryCD...155
Windows7HomeBasic32SP1Recovery
CD.................156
Windows7HomePremium32SP1Recovery
CD.................157
Windows7HomePremium64SP1Recovery
CD.................158
Windows7Professional32SP1Recovery
CD.................160
Windows7Professional64SP1Recovery
CD.................162
Windows7HomeBasic64SP1Recovery
CD.................164
WindowsXPProfessionalGenericRecovery
CD.................164
Chapter10.AdditionalService
Information.............167
Securityfeatures..............167
HardwarecontrolledPasswords......167
Operatingsystempassword.......167
Vitalproductdata............167
BIOSlevels................167
Flashupdateprocedures..........167
Updating(ashing)theBIOSfromadisc....167
Updating(ashing)theBIOSfromyouroperating
system..................168
RecoveringfromaPOST/BIOSupdatefailure..168
Powermanagement............169
Automaticcongurationandpowerinterface
(ACPI)BIOS..............169
AutomaticPower-Onfeatures.......169
AppendixA.Notices.........171
Televisionoutputnotice...........172
EuropeanconformanceCEmark.......172
Trademarks................172
Index.................173
ivThinkCentreEdgeHardwareMaintenanceManual
Chapter1.Aboutthismanual
ThismanualcontainsserviceandreferenceinformationforThinkCentre®computerslistedonthecover.Itis
intendedonlyfortrainedservicerswhoarefamiliarwithLenovo®computerproducts.
BeforeservicingaLenovoproduct,besuretoreadtheSafetyInformationinChapter2“Safetyinformation”
onpage3
.
TheSymptom-to-FRUIndexandAdditionalServiceInformationchaptersarenotspecictoanymachine
typeandareapplicabletoallThinkCentreEdgecomputers.
ThismanualincludesacompleteFRUpartnumberlistingforeachmachinetypeandmodellistedonthe
cover.IfyouhaveInternetaccess,FRUpartnumbersarealsoavailableat:
http:/www.lenovo.com/support
ImportantSafetyInformation
Besuretoreadallcautionanddangerstatementsinthisbookbeforeperforminganyoftheinstructions.
VeuillezliretouteslesconsignesdetypeDANGERetATTENTIONduprésentdocumentavantd'exécuter
lesinstructions.
LesenSieunbedingtalleHinweisevomTyp"ACHTUNG"oder"VORSICHT"indieserDokumentation,bevor
SieirgendwelcheVorgängedurchführen
LeggereleistruzioniintrodottedaATTENZIONEePERICOLOpresentinelmanualeprimadieseguireuna
qualsiasidelleistruzioni
Certique-sedelertodasasinstruçõesdecuidadoeperigonestemanualantesdeexecutarqualquer
umadasinstruções
Esimportantequeleatodaslasdeclaracionesdeprecauciónydepeligrodeestemanualantesdeseguir
lasinstrucciones.
©CopyrightLenovo2011,2012
1
2ThinkCentreEdgeHardwareMaintenanceManual
Chapter2.Safetyinformation
Thischaptercontainsthesafetyinformationthatyouneedtobefamiliarwithbeforeservicingacomputer.
Generalsafety
Followtheserulestoensuregeneralsafety:
Observegoodhousekeepingintheareaofthemachinesduringandaftermaintenance.
Whenliftinganyheavyobject:
1.Ensureyoucanstandsafelywithoutslipping.
2.Distributetheweightoftheobjectequallybetweenyourfeet.
3.Useaslowliftingforce.Nevermovesuddenlyortwistwhenyouattempttolift.
4.Liftbystandingorbypushingupwithyourlegmuscles;thisactionremovesthestrainfromthe
musclesinyourback.
Donotattempttoliftanyobjectsthatweighmorethan16kg(35lb)orobjectsthatyouthinkare
tooheavyforyou.
Donotperformanyactionthatcauseshazardstothecustomer,orthatmakestheequipmentunsafe.
Beforeyoustartthemachine,ensurethatotherservicerepresentativesandthecustomer'spersonnelare
notinahazardousposition.
Placeremovedcoversandotherpartsinasafeplace,awayfromallpersonnel,whileyouareservicing
themachine.
Keepyourtoolcaseawayfromwalkareassothatotherpeoplewillnottripoverit.
Donotwearlooseclothingthatcanbetrappedinthemovingpartsofamachine.Ensurethatyoursleeves
arefastenedorrolledupaboveyourelbows.Ifyourhairislong,fastenit.
Inserttheendsofyournecktieorscarfinsideclothingorfastenitwithanonconductiveclip,approximately
8centimeters(3inches)fromtheend.
Donotwearjewelry,chains,metal-frameeyeglasses,ormetalfastenersforyourclothing.
Remember:Metalobjectsaregoodelectricalconductors.
Wearsafetyglasseswhenyouare:hammering,drilling,soldering,cuttingwire,attachingsprings,using
solvents,orworkinginanyotherconditionsthatmightbehazardoustoyoureyes.
Afterservice,reinstallallsafetyshields,guards,labels,andgroundwires.Replaceanysafetydevice
thatiswornordefective.
Reinstallallcoverscorrectlybeforereturningthemachinetothecustomer.
Electricalsafety
CAUTION:
Electricalcurrentfrompower,telephone,andcommunicationcablescanbehazardous.Toavoid
personalinjuryorequipmentdamage,disconnecttheattachedpowercords,telecommunication
systems,networks,andmodemsbeforeyouopenthecomputercovers,unlessinstructedotherwise
intheinstallationandcongurationprocedures.
Observethefollowingruleswhenworkingonelectricalequipment.
©CopyrightLenovo2011,2012
3
Important:Useonlyapprovedtoolsandtestequipment.Somehandtoolshavehandlescoveredwithasoft
materialthatdoesnotinsulateyouwhenworkingwithliveelectricalcurrents.Manycustomershave,near
theirequipment,rubberoormatsthatcontainsmallconductiveberstodecreaseelectrostaticdischarges.
Donotusethistypeofmattoprotectyourselffromelectricalshock.
Findtheroomemergencypower-off(EPO)switch,disconnectingswitch,orelectricaloutlet.Ifanelectrical
accidentoccurs,youcanthenoperatetheswitchorunplugthepowercordquickly.
Donotworkaloneunderhazardousconditionsornearequipmentthathashazardousvoltages.
Disconnectallpowerbefore:
Performingamechanicalinspection
Workingnearpowersupplies
RemovingorinstallingFieldReplaceableUnits(FRUs)
Beforeyoustarttoworkonthemachine,unplugthepowercord.Ifyoucannotunplugit,askthecustomer
topower-offthewallboxthatsuppliespowertothemachineandtolockthewallboxintheoffposition.
Ifyouneedtoworkonamachinethathasexposedelectricalcircuits,observethefollowingprecautions:
Ensurethatanotherperson,familiarwiththepower-offcontrols,isnearyou.
Remember:Anotherpersonmustbetheretoswitchoffthepower,ifnecessary.
Useonlyonehandwhenworkingwithpowered-onelectricalequipment;keeptheotherhandinyour
pocketorbehindyourback.
Remember:Theremustbeacompletecircuittocauseelectricalshock.Byobservingtheaboverule,
youmaypreventacurrentfrompassingthroughyourbody.
Whenusingatester,setthecontrolscorrectlyandusetheapprovedprobeleadsandaccessoriesfor
thattester.
Standonsuitablerubbermats(obtainedlocally,ifnecessary)toinsulateyoufromgroundssuchas
metaloorstripsandmachineframes.
Observethespecialsafetyprecautionswhenyouworkwithveryhighvoltages;theseinstructionsarein
thesafetysectionsofmaintenanceinformation.Useextremecarewhenmeasuringhighvoltages.
Regularlyinspectandmaintainyourelectricalhandtoolsforsafeoperationalcondition.
Donotusewornorbrokentoolsandtesters.
Neverassumethatpowerhasbeendisconnectedfromacircuit.First,checkthatithasbeenpowered-off.
Alwayslookcarefullyforpossiblehazardsinyourworkarea.Examplesofthesehazardsaremoistoors,
nongroundedpowerextensioncables,powersurges,andmissingsafetygrounds.
Donottouchliveelectricalcircuitswiththereectivesurfaceofaplasticdentalmirror.Thesurfaceis
conductive;suchtouchingcancausepersonalinjuryandmachinedamage.
Donotservicethefollowingpartswiththepoweronwhentheyareremovedfromtheirnormaloperating
placesinamachine:
Powersupplyunits
Pumps
Blowersandfans
Motorgenerators
andsimilarunits.(Thispracticeensurescorrectgroundingoftheunits.)
Ifanelectricalaccidentoccurs:
Usecaution;donotbecomeavictimyourself.
Switchoffpower.
Sendanotherpersontogetmedicalaid.
4ThinkCentreEdgeHardwareMaintenanceManual
Safetyinspectionguide
Theintentofthisinspectionguideistoassistyouinidentifyingpotentiallyunsafeconditionsonthese
products.Eachmachine,asitwasdesignedandbuilt,hadrequiredsafetyitemsinstalledtoprotectusers
andservicepersonnelfrominjury.Thisguideaddressesonlythoseitems.However,goodjudgmentshould
beusedtoidentifypotentialsafetyhazardsduetoattachmentoffeaturesoroptionsnotcoveredbythis
inspectionguide.
Ifanyunsafeconditionsarepresent,youmustdeterminehowserioustheapparenthazardcouldbeand
whetheryoucancontinuewithoutrstcorrectingtheproblem.
Considertheseconditionsandthesafetyhazardstheypresent:
Electricalhazards,especiallyprimarypower(primaryvoltageontheframecancauseseriousorfatal
electricalshock).
Explosivehazards,suchasadamagedCRTfaceorbulgingcapacitor
Mechanicalhazards,suchaslooseormissinghardware
Theguideconsistsofaseriesofstepspresentedinachecklist.Beginthecheckswiththepoweroff,and
thepowercorddisconnected.
Checklist:
1.Checkexteriorcoversfordamage(loose,broken,orsharpedges).
2.Power-offthecomputer.Disconnectthepowercord.
3.Checkthepowercordfor:
a.Athird-wiregroundconnectoringoodcondition.Useametertomeasurethird-wireground
continuityfor0.1ohmorlessbetweentheexternalgroundpinandframeground.
b.Thepowercordshouldbetheappropriatetypeasspeciedinthepartslistings.
c.Insulationmustnotbefrayedorworn.
4.Removethecover.
5.Checkforanyobviousalterations.Usegoodjudgmentastothesafetyofanyalterations.
6.Checkinsidetheunitforanyobviousunsafeconditions,suchasmetallings,contamination,wateror
otherliquids,orsignsofreorsmokedamage.
7.Checkforworn,frayed,orpinchedcables.
8.Checkthatthepower-supplycoverfasteners(screwsorrivets)havenotbeenremovedortamperedwith.
Handlingelectrostaticdischarge-sensitivedevices
Anycomputerpartcontainingtransistorsorintegratedcircuits(ICs)shouldbeconsideredsensitiveto
electrostaticdischarge(ESD).ESDdamagecanoccurwhenthereisadifferenceinchargebetweenobjects.
ProtectagainstESDdamagebyequalizingthechargesothatthemachine,thepart,theworkmat,andthe
personhandlingthepartareallatthesamecharge.
Notes:
1.Useproduct-specicESDprocedureswhentheyexceedtherequirementsnotedhere.
2.MakesurethattheESDprotectivedevicesyouusehavebeencertied(ISO9000)asfullyeffective.
WhenhandlingESD-sensitiveparts:
Keepthepartsinprotectivepackagesuntiltheyareinsertedintotheproduct.
Avoidcontactwithotherpeoplewhilehandlingthepart.
Chapter2.Safetyinformation5
Wearagroundedwriststrapagainstyourskintoeliminatestaticonyourbody.
Preventthepartfromtouchingyourclothing.Mostclothingisinsulativeandretainsachargeevenwhen
youarewearingawriststrap.
Usetheblacksideofagroundedworkmattoprovideastatic-freeworksurface.Thematisespecially
usefulwhenhandlingESD-sensitivedevices.
Selectagroundingsystem,suchasthoselistedbelow,toprovideprotectionthatmeetsthespecic
servicerequirement.
Note:TheuseofagroundingsystemisdesirablebutnotrequiredtoprotectagainstESDdamage.
AttachtheESDgroundcliptoanyframeground,groundbraid,orgreen-wireground.
UseanESDcommongroundorreferencepointwhenworkingonadouble-insulatedor
battery-operatedsystem.Youcanusecoaxorconnector-outsideshellsonthesesystems.
Usetheroundground-prongoftheacplugonac-operatedcomputers.
Groundingrequirements
Electricalgroundingofthecomputerisrequiredforoperatorsafetyandcorrectsystemfunction.Proper
groundingoftheelectricaloutletcanbeveriedbyacertiedelectrician.
Safetynotices(multi-lingualtranslations)
Thecautionanddangersafetynoticesinthissectionareprovidedinthefollowinglanguages:
English
Arabic
Brazilian/Portuguese
Chinese(simplied)
Chinese(traditional)
French
German
Hebrew
Italian
Korean
Spanish
DANGER
Electricalcurrentfrompower,telephoneandcommunicationcablesishazardous.
Toavoidashockhazard:
Donotconnectordisconnectanycablesorperforminstallation,maintenance,orreconguration
ofthisproductduringanelectricalstorm.
Connectallpowercordstoaproperlywiredandgroundedelectricaloutlet.
Connecttoproperlywiredoutletsanyequipmentthatwillbeattachedtothisproduct.
6ThinkCentreEdgeHardwareMaintenanceManual
Whenpossible,useonehandonlytoconnectordisconnectsignalcables.
Neverturnonanyequipmentwhenthereisevidenceofre,water,orstructuraldamage.
Disconnecttheattachedpowercords,telecommunicationssystems,networks,andmodems
beforeyouopenthedevicecovers,unlessinstructedotherwiseintheinstallationandconguration
procedures.
Connectanddisconnectcablesasdescribedinthefollowingtableswheninstalling,moving,or
openingcoversonthisproductorattacheddevices.
ToConnectToDisconnect
1.TurneverythingOFF.
2.First,attachallcablestodevices.
3.Attachsignalcablestoconnectors.
4.Attachpowercordstooutlet.
5.TurndeviceON.
1.TurneverythingOFF.
2.First,removepowercordsfromoutlet.
3.Removesignalcablesfromconnectors.
4.Removeallcablesfromdevices.
CAUTION:
Whenreplacingthelithiumbattery,useonlyPartNumber45C1566oranequivalenttypebattery
recommendedbythemanufacturer.Ifyoursystemhasamodulecontainingalithiumbattery,replace
itonlywiththesamemoduletypemadebythesamemanufacturer.Thebatterycontainslithiumand
canexplodeifnotproperlyused,handled,ordisposedof.Donot:
Throworimmerseintowater
Heattomorethan100°C(212°F)
Repairordisassemble
Disposeofthebatteryasrequiredbylocalordinancesorregulations.
CAUTION:
Whenlaserproducts(suchasCD-ROMs,DVD-ROMdrives,beropticdevices,ortransmitters)are
installed,notethefollowing:
Donotremovethecovers.Removingthecoversofthelaserproductcouldresultinexposureto
hazardouslaserradiation.Therearenoserviceablepartsinsidethedevice.
Useofcontrolsoradjustmentsorperformanceofproceduresotherthanthosespeciedherein
mightresultinhazardousradiationexposure.
DANGER
SomelaserproductscontainanembeddedClass3AorClass3Blaserdiode.Notethefollowing:
Laserradiationwhenopen.Donotstareintothebeam,donotviewdirectlywithoptical
instruments,andavoiddirectexposuretothebeam.
Chapter2.Safetyinformation7
≥18kg(37lbs)≥32kg(70.5lbs)≥55kg(121.2lbs)
CAUTION:
Usesafepracticeswhenlifting.
CAUTION:
Thepowercontrolbuttononthedeviceandthepowerswitchonthepowersupplydonotturnoff
theelectricalcurrentsuppliedtothedevice.Thedevicealsomighthavemorethanonepower
cord.Toremoveallelectricalcurrentfromthedevice,ensurethatallpowercordsaredisconnected
fromthepowersource.
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8ThinkCentreEdgeHardwareMaintenanceManual
Chapter2.Safetyinformation9
≥18kg(37lbs)≥32kg(70.5lbs)≥55kg(121.2lbs)
1
2
PERIGO
10ThinkCentreEdgeHardwareMaintenanceManual
Acorrenteelétricaprovenientedecabosdealimentação,detelefoneedecomunicaçõeséperigosa.
Paraevitarriscodechoqueelétrico:
Nãoconectenemdesconectenenhumcaboouexecuteinstalação,manutençãooureconguração
desteprodutoduranteumatempestadecomraios.
Conectetodososcabosdealimentaçãoatomadaselétricascorretamenteinstaladaseaterradas.
Todoequipamentoqueforconectadoaesteprodutodeveserconectadoatomadascorretamente
instaladas.
Quandopossível,utilizeapenasumadasmãosparaconectaroudesconectarcabosdesinal.
Nuncaliguenenhumequipamentoquandohouverevidênciadefogo,águaoudanosestruturais.
Antesdeabrirtampasdedispositivos,desconectecabosdealimentação,sistemasdetelecomunicação,
redesemodemsconectados,amenosqueespecicadodemaneiradiferentenosprocedimentosde
instalaçãoeconguração.
Conecteedesconecteoscabosconformedescritonatabelaapresentadaaseguiraoinstalar,moverou
abrirtampasdesteprodutooudedispositivosconectados.
ParaConectar:ParaDesconectar:
1.DESLIGUETudo.
2.Primeiramente,conectetodososcabosaos
dispositivos.
3.Conecteoscabosdesinalaosconectores.
4.Conecteoscabosdealimentaçãoàstomadas.
5.LIGUEosdispositivos.
1.DESLIGUETudo.
2.Primeiramente,removaoscabosdealimentaçãodas
tomadas.
3.Removaoscabosdesinaldosconectores.
4.Removatodososcabosdosdispositivos.
CUIDADO:
Aosubstituirabateriadelítio,utilizeapenasumabateriacomNúmerodePeça45C1566ouumtipo
debateriaequivalenterecomendadopeloSeoseusistemapossuiummódulocomumabateriade
lítio,substitua-oapenasporummódulodomesmotipoedomesmofabricante.Abateriacontémlítio
epodeexplodirsenãoforutilizada,manuseadaoudescartadademaneiracorreta.
Não:
Jogueoucoloquenaágua
Aqueçaamaisde100°C(212°F)
Consertenemdesmonte
Descarteabateriaconformerequeridopelasleisouregulamentoslocais.
PRECAUCIÓN:
Quandoprodutosalaser(comounidadesdeCD-ROMs,unidadesdeDVD-ROM,dispositivosdebraótica
outransmissores)estivereminstalados,observeoseguinte:
Chapter2.Safetyinformation11
Nãoremovaastampas.Aremoçãodastampasdeumprodutoalaserpoderesultaremexposição
prejudicialàradiaçãodelaser.Nãoexistempeçasquepodemserconsertadasnointeriordodispositivo.
Autilizaçãodecontrolesouajustesouaexecuçãodeprocedimentosdiferentesdosespecicadosaqui
poderesultaremexposiçãoprejudicialàradiação.
PERIGO
AlgunsprodutosalasercontêmdiododelaserintegradodaClasse3AoudaClasse3B.Observeoseguinte:
Radiaçãoalaserquandoaberto.Nãoolhediretamenteparaofeixeaolhonuoucominstrumentosópticose
eviteexposiçãodiretaaofeixe.
≥18kg(37lbs)≥32kg(70.5lbs)≥55kg(121.2lbs)
CUIDADO:
Utilizeprocedimentosdesegurançaparalevantarequipamentos.
CUIDADO:
Obotãodecontroledealimentaçãododispositivoeobotãoparaligar/desligardafontedealimentação
nãodesligamacorrenteelétricafornecidaaodispositivo.Odispositivotambémpodetermaisdeumcabo
dealimentação.Pararemovertodaacorrenteelétricadodispositivo,assegurequetodososcabosde
alimentaçãoestejamdesconectadosdafontedealimentação.
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12ThinkCentreEdgeHardwareMaintenanceManual
Chapter2.Safetyinformation13
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