Yamaha TW-E3B User guide

Truly Wireless Earphones

User Guide

EN

Contents

Introduction 4

Cautions regarding product handling.. ........................................................ 5

Advantages of this product.. ...................................................................... 6

Accessory and part names..........................................................................7

Charging and Powering 9

Charging the earphones.............................................................................9

Charging the charging Case.......................................................................10

Turning on the power...............................................................................12

Turning off the power..............................................................................13

Remaining Battery Power.........................................................................14

Bluetooth® Connectivity 15

Pairing for the First Time..........................................................................15

Pairing with a Different Device..................................................................18

Connecting to a Device Already Paired........................................................21

Wearing This Product 22

Putting on the earphones.........................................................................22

Replacing the eartips...............................................................................23

Operation (Music Playback and Phone Calls) 24

Playing back music on this product............................................................24

Talking on the phone.. ............................................................................. 25

Starting the voice assistant.. .................................................................... 26

Dedicated Application 27

Using the “Headphones Controller” app.....................................................27

App settings.. ......................................................................................... 28

2

Contents

Troubleshooting 30

Read this first.........................................................................................30

Cannot connect.......................................................................................31

Power will not turn on.. ........................................................................... 32

The product cannot be charged................................................................. 33

The product does not operate or play back..................................................34

No sound can be heard............................................................................. 35

Sound can only be heard from one earphone...............................................36

Sound is not good or sounds strange..........................................................37

The sound is distorted, noisy or choppy......................................................38

Using only one of the earphones................................................................39

Resetting and initializing the product.. ...................................................... 40

Updating the firmware.............................................................................43

List of support centers.............................................................................44

Appendix 45

List of operations.................................................................................... 45

List of indicator displays and audio messages..............................................47

Specifications.........................................................................................49

Trademarks............................................................................................50

3

Contents

Introduction

About this Documentation

This documentation is intended for users of this product, and explains how to connect and operate the

product.

(

This documentation classifies precautions and other matters as follows.

(

WARNING

This content indicates “risk of serious injury or death.”

(

CAUTION

This content indicates “risk of injury.”

(

NOTICE

Indicates points that you must observe in order to prevent product failure, damage or malfunction and

data loss, as well as to protect the environment.

(

NOTE

Indicates notes on instructions, restrictions on functions, and additional information that may be

helpful.

(

All illustrations and screens shown in this documentation are for explanatory purposes.

(

All company names, product names and other such listings in this documentation are the registered

trademarks or trademarks of their respective companies.

(

Text labeled as [search tag] is for the purpose of searching. These tags are used as links from the “Quick

Start Guide” to the “User Guide.”

4

Introduction > About this Documentation

Cautions regarding product handling

Please read the “Safety Brochure” included with this product and use caution regarding the following points.

Waterproof performance

The waterproof performance of this product are as shown below. Product failures caused by water ingress

due to incorrect handling are not covered by the warranty.

(

Earphones

The waterproof performance of the body of these earphones is compliant with IPX5 standards. The

earphones are protected by direct jets of water from all directions. (The waterproof performance of this

product will not continue to last, and may degrade through regular use.)

(

Charging case

The charging case and the included USB power cable are not waterproof. Use caution regarding the

following to avoid electric shock or product failure.

(

Do not expose this product to liquids such as sweat, rainwater or seawater.

(

Thoroughly wipe off any sweat, rainwater, seawater or other liquids that get on the earphones before

placing them back in the charging case.

About IPX

(

IPX refers to a product's “liquid ingress protection” as cited in JIS C 0920 (the harmonized standard of IEC 60529), “Degrees of

protection provided by enclosures (IP Code)”.

(

These are provisions that guarantee the performance of a product in fresh water or tap water at room temperature. This does

not guarantee equivalent performance in warm water, seawater or the like.

About the charging performance

This product contains lithium-ion batteries in both the earphones and in the charging case. Lithium-ion

batteries are consumable items. To extend the life of the batteries as long as possible, use caution regarding

the following.

(

If the product is not used for a long period of time, it may take longer to recharge the batteries.

(

When storing the product for a long time, charge the product around once every six months to avoid

excessive discharge.

(

If the duration of the battery’s charge is too short, it may have reached the end of its lifespan. Contact

Yamaha dealer or service center.

5

Introduction > Cautions regarding product handling

Advantages of this product

This product is a set of wireless earphones that connect to Bluetooth devices such as a portable music player

or smartphone.

High-definition playback of sound from Bluetooth devices

This product supports the Qualcomm aptX

TM

and AAC codecs.

Supports Qualcomm TrueWireless™ Stereo Plus (TWS+)

This product supports TrueWireless Stereo Plus-compatible Bluetooth devices, offering more stable

connectivity.

LISTENING CARE feature

This product features LISTENING CARE, which lets you enjoy rich sound quality even at a low volume.

Focusing on the characteristics of the human ear where the low- and high-end sounds become harder to

hear at lower volumes, as well as how things sound differently in different listening environments, this

feature corrects the sound balance for the optimal sound to match the volume. By rendering a natural sound

that's easy to listen to, this feature reduces the load on your ears caused by excessive levels.

Smartphone feature support

You can use this product to talk on the phone and start up the voice assistant while connected to this

product.

Dedicated smartphone app: Headphones Controller

Use the Headphones Controller app to configure more detailed settings.

Related links

(

“Starting the voice assistant”(p.26)

(

“Using the “Headphones Controller” app”(p.27)

(

“App settings”(p.28)

6

Introduction > Advantages of this product

Accessory and part names

Make sure that all of the accessories are included with this product.

Earphones

a

b

a

Function key

b

Indicator

Charging case

c

d

Front Back

c

Charging indicators

d

Charging connector

USB power cable (30 cm (11-3/4 in); type A to C)

7

Introduction > Accessory and part names

Eartips (XS, S, M, L; one set each)

Note: The M-size eartips are pre-attached.

XS S M L

Quick Start Guide

Safety Brochure

NOTE

(

The earphones feature a built-in microphone.

(

The charging case contains a battery for charging the earphones.

8

Introduction > Accessory and part names

Charging and Powering

Charging the earphones

Charge the earphones before use by placing them in the charging case.

CAUTION

(

The charging case is not waterproof. Thoroughly wipe off any sweat, rainwater, seawater or other liquids that get on the

earphones before placing them back in the charging case.

(

Charge this product within a temperature range of 5 to 40ºC.

1 Open the charging case lid.

2 Place the earphones in the charging case.

The earphone indicators light up red while charging, and turn off when charging is completed.

Charging takes about 2 hours.

NOTE

(

When the remaining battery power of the charging case is completely depleted while charging the earphones, the earphones will

turn on.

(

Once you place the earphones in the charging case, the indicators on the charging case will show the remaining battery power for

five seconds (except when the charging case itself is still charging).

(

The earphones will not connect to Bluetooth or be used for playback while charging.

Related links

“Appendix”(p.45)

9

Charging and Powering > Charging the earphones

Charging the charging Case

To charge the charging case, connect the included USB power adapter.

CAUTION

(

The charging case is not waterproof. Do not expose this product to liquids such as sweat, rainwater or seawater.

(

Be sure to use the USB power cable that was included with this product.

(

When using a USB power adapter, be sure that the commercially-available adapter is compatible with 5 V DC (at least 0.5 A)

power output.

(

When charging this product inside of China, be sure to use a USB power adaptor that is approved by CCC.

(

Charge this product within a temperature range of 5 to 40ºC.

1

2

3

Front

Charging indicators

1 Plug the USB power cable (type C side) into the charging case.

2 Plug the USB power cable (type A side) into the USB power adaptor.

3 Plug the USB power adaptor into the power outlet.

Charging will begin. Charging takes about 2 hours.

While the case is charging, the indicators light up as shown below.

Remaining battery power Indicator

100%

75–100%

50–75%

25–50%

0–25%

: Lights up

: Flashes : Not lit

10

Charging and Powering > Charging the charging Case

NOTE

(

You can also charge the earphones while the charging case is charging.

(

You may charge from the USB port on your computer instead of using a USB power adaptor.

(

Once you place the earphones in the charging case, the indicators on the charging case will show the remaining battery power for

five seconds (except when the charging case itself is still charging).

11

Charging and Powering > Charging the charging Case

Turning on the power

Turn on the earphones.

1 Remove the earphones from the charging case.

The indicators light up as shown below, and the power turns on.

Blue

Lights up for 1 sec

NOTE

(

If the earphones have been removed from the charging case or if they do not turn on when removed from the charging case, hold

down the function key on each earphone (L, R) until their indicators light up blue.

(

When an earphone is low on battery power, its indicator will flash red three times when the power is turned on. If this happens,

charge the earphone.

Related links

“Remaining Battery Power”(p.14)

12

Charging and Powering > Turning on the power

Turning off the power

Turn off the earphones.

1 Place the earphones in the charging case.

The earphone power will turn off, and the product will enter charging mode.

NOTE

(

When you want to turn off the earphones without putting them back in the charging case, hold down the function key on each

earphone (L, R) until the indicators light red. You will hear the “Power Off” audio message in the earphones.

Red

Lights up for 1 sec

5 sec

Earphone (L) Earphone (R)

(

When the remaining battery power of the charging case is depleted, the earphones will not turn off even when they are placed in

the charging case. If this happens, use the function keys on each earphone to turn them off.

13

Charging and Powering > Turning off the power

Remaining Battery Power

After this product is turned on, you can check how much battery power is left from the audio messages in the

earphones and by the indicators.

(

Audio messages:

(

Battery High: plenty of charge remaining

(

Battery Medium: moderate charge remaining

(

Battery Low: small amount of charge remaining

(

Indicators (on earphones):

(

Flashes three times (red): small amount of charge remaining

NOTE

You can check the remaining battery power of the charging case at the following times.

(

While charging the charging case

(

Right after placing the earphones into the charging case (except when the charging case itself is charging)

Related links

“Charging the charging Case”(p.10)

14

Charging and Powering > Remaining Battery Power

Bluetooth® Connectivity

Pairing for the First Time

When first connecting this product to a Bluetooth device (such as a smartphone), follow the steps below to

pair (register) this product with that device.

[Search tag] #Q02 Pairing

1 Remove the earphone (R) from the charging case.

The indicator lights up as shown below, and the unit enters pairing standby mode.

Do not take out earphone (L) yet.

Red Blue

Flashes alternately

2 Activate Bluetooth on your Bluetooth device.

A list of Bluetooth devices that can be connected will be shown.

15

Bluetooth® Connectivity > Pairing for the First Time

3 Select this product from the list on your Bluetooth device.

If a passkey is required when connecting, input “0000”.

Yamaha TW-E3B R

Once connected, the indicator on earphone (R) lights up as shown below. You will hear the

“Pairing Successful” audio message in the earphone.

Blue

Lights up for 20 sec

Earphone (R)

4 Next, remove earphone (L).

When the indicator lights up purple for one second, it is ready for use.

When you see a message on your Bluetooth device to register (pair) earphone (L), follow the

instructions to pair. The other earphone may be listed as “Headset,” depending on the

Bluetooth device.

Purple

Lights up for 1 sec

Purple

Lights up for 1 sec

16

Bluetooth® Connectivity > Pairing for the First Time

NOTE

(

Pairing standby mode will automatically end on this product after about two minutes. To pair again or if the connection was

unsuccessful, place the earphones back into the charging case and start again at step 1.

(

The other earphone may be listed as “Disconnected” on the setting screen of your Bluetooth device. However, this is not a problem

if you can hear the audio in both earphones.

(

For Bluetooth devices that support Qualcomm TrueWireless™ Stereo Plus (TWS+), the status of both earphones will be

“Connected.”

Related links

(

“Pairing with a Different Device”(p.18)

(

“Connecting to a Device Already Paired”(p.21)

(

“Using the “Headphones Controller” app”(p.27)

17

Bluetooth® Connectivity > Pairing for the First Time

Pairing with a Different Device

Follow the steps below to pair with another Bluetooth device, or to try pairing with the same device again.

It's important to turn off both earphones (L, R) before doing this.

[Search tag] #Q02 Pairing

1 With the power on the earphones (L, R) turned on, keep pressing their function

keys until their indicators light up red.

The power will turn off.

5 sec

Red

Lights up for 1 sec

Earphone (L) Earphone (R)

2 Keep pressing the function key on earphone (R) until its indicator lights up as

shown below.

You will hear the “Pairing” audio message in earphone (R), and the earphone will enter pairing

standby mode.

5 sec

Blue Red

Flashes alternately

Earphone (R)

3 Activate Bluetooth on the Bluetooth device.

A list of Bluetooth devices that can be connected will be shown.

18

Bluetooth® Connectivity > Pairing with a Different Device

4 Select this product from the list on your Bluetooth device.

If a passkey is required when connecting, input “0000”.

Yamaha TW-E3B R

If successfully connected, you will hear the “Pairing Successful” audio message in the

earphone. The earphone indicator lights up as shown below.

Earphone (R)

Blue

Lights up for 20 sec

5 Hold down the function key on the earphone (L) for about two seconds, until its

indicator lights blue.

2 sec

Blue

Lights up for 1 sec

Earphone (L)

After this, the indicator lights up purple for one second, and the earphone is ready for use.

When you see a message on your Bluetooth device to register (pair) earphone (L), follow the

instructions to pair. The other earphone may be listed as “Headset,” depending on the

Bluetooth device.

19

Bluetooth® Connectivity > Pairing with a Different Device

NOTE

(

Pairing standby mode will automatically end on this product after about two minutes. To pair again, start from step 1.

(

Up to three Bluetooth devices can be registered with this product. If you pair a device beyond the maximum number, the

information for device you first paired (the oldest pairing) will be deleted.

(

This product does not support multi-point connectivity (connection to multiple devices at the same time).

Related links

(

“Pairing for the First Time”(p.15)

(

“Connecting to a Device Already Paired”(p.21)

(

“Using the “Headphones Controller” app”(p.27)

20

Bluetooth® Connectivity > Pairing with a Different Device

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