Ford 2020 Explorer Owner's manual

Category
Cars
Type
Owner's manual
2020 EXPLORER Owner’s Manual
June 2019
Second Printing
Litho in U.S.A.
LL2J 19A321 AB
ford.ca
owner.ford.com
2020 EXPLORER Owner’s Manual
The information contained in this publication was correct at the time of going to print. In the interest of
continuous development, we reserve the right to change specifications, design or equipment at any time
without notice or obligation. No part of this publication may be reproduced, transmitted, stored in a
retrieval system or translated into any language in any form by any means without our written permission.
Errors and omissions excepted.
© Ford Motor Company 2019
All rights reserved.
Part Number: 201902 20190502122224
California Proposition 65
WARNING: Operating, servicing and
maintaining a passenger vehicle or off-highway
motor vehicle can expose you to chemicals
including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to the
State of California to cause cancer and birth
defects or other reproductive harm. To minimize
exposure, avoid breathing exhaust, do not idle the
engine except as necessary, service your vehicle
in a well-ventilated area and wear gloves or wash
your hands frequently when servicing your vehicle.
For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
WARNING: Battery posts, terminals and
related accessories contain lead and lead
compounds, chemicals known to the State of
California to cause cancer and reproductive harm.
Wash your hands after handling.
Introduction
About This Manual ..........................................9
Symbols Glossary ............................................9
Data Recording .................................................11
Perchlorate .......................................................15
Ford Credit ........................................................15
Replacement Parts Recommendation
...........................................................................16
Special Notices ...............................................16
Mobile Communications Equipment
...........................................................................18
Export Unique Options ................................18
Environment
Protecting the Environment .......................19
At a Glance
At a Glance - ST ............................................20
Instrument Panel ............................................21
Child Safety
General Information .....................................23
Installing Child Restraints ..........................25
Booster Seats .................................................32
Child Restraint Positioning ........................34
Child Safety Locks ........................................36
Seatbelts
Principle of Operation .................................38
Fastening the Seatbelts .............................39
Seatbelt Height Adjustment ......................41
Seatbelt Warning Lamp and Indicator
Chime .............................................................41
Seatbelt Reminder ........................................42
Child Restraint and Seatbelt
Maintenance ...............................................43
Seatbelt Extensions .....................................44
Personal Safety Systemâ„¢
Personal Safety Systemâ„¢ .........................45
Supplementary Restraints
System
Principle of Operation .................................46
Driver and Passenger Airbags ...................47
Front Passenger Sensing System ...........48
Side Airbags ....................................................50
Driver and Passenger Knee Airbags ........51
Safety Canopyâ„¢ .............................................51
Crash Sensors and Airbag Indicator .......53
Airbag Disposal ..............................................54
Pedestrian Protection
Pedestrian Alert System .............................55
911 Assist
About 911 Assist .............................................56
Emergency Call Requirements ................56
Emergency Call Limitations .......................57
Keys and Remote Controls
General Information on Radio
Frequencies .................................................58
Remote Control .............................................58
Replacing a Lost Key or Remote Control
..........................................................................64
MyKeyâ„¢
Principle of Operation .................................65
Creating a MyKey ..........................................66
Clearing All MyKeys ......................................67
Checking MyKey System Status ..............67
Using MyKey With Remote Start
Systems ........................................................68
MyKey – Troubleshooting ..........................68
Doors and Locks
Locking and Unlocking ................................70
Keyless Entry ...................................................73
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Liftgate
Power Liftgate .................................................75
Security
Passive Anti-Theft System ........................79
Anti-Theft Alarm ...........................................79
Steering Wheel
Adjusting the Steering Wheel - Vehicles
With: Manual Adjustable Steering
Column ..........................................................81
Adjusting the Steering Wheel - Vehicles
With: Power Adjustable Steering
Column ..........................................................81
Audio Control ..................................................83
Voice Control ..................................................83
Cruise Control - Vehicles With: Adaptive
Cruise Control With Lane Centering
..........................................................................83
Cruise Control - Vehicles With: Adaptive
Cruise Control With Stop and Go .......84
Cruise Control - Vehicles With: Cruise
Control ..........................................................84
Information Display Control .....................84
Heated Steering Wheel ..............................84
Horn ...................................................................85
Wipers and Washers
Windshield Wipers .......................................86
Autowipers ......................................................86
Windshield Washers ....................................87
Rear Window Wiper and Washers .........88
Lighting
General Information ....................................89
Lighting Control .............................................89
Autolamps .......................................................90
Instrument Lighting Dimmer ....................90
Headlamp Exit Delay ...................................90
Daytime Running Lamps - Vehicles With:
Configurable Daytime Running Lamps
...........................................................................91
Daytime Running Lamps - Vehicles With:
Daytime Running Lamps (DRL) ...........91
Front Fog Lamps ............................................91
Adaptive Headlamps ...................................92
Direction Indicators ......................................92
Interior Lamps ................................................93
Ambient Lighting - Vehicles With: 8 Inch
Information and Entertainment Display
Screen ...........................................................94
Ambient Lighting - Vehicles With: 10.1
Inch Information and Entertainment
Display Screen ...........................................94
Automatic High Beam Control
About Automatic High Beam Control
..........................................................................96
Switching Automatic High Beam Control
On and Off ..................................................96
Automatic High Beam Control Indicators
...........................................................................97
Overriding Automatic High Beam Control
...........................................................................97
Windows and Mirrors
Power Windows ............................................98
Global Opening .............................................99
Exterior Mirrors ...............................................99
Interior Mirror ..................................................101
Sun Visors .......................................................101
Moonroof .........................................................101
Instrument Cluster
Gauges ............................................................104
Warning Lamps and Indicators ..............107
Audible Warnings and Indicators .............111
Information Displays
General Information ....................................112
Personalized Settings ..................................117
Information Messages ................................119
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Climate Control
Automatic Climate Control ......................134
Hints on Controlling the Interior Climate
.........................................................................136
Rear Passenger Climate Controls ..........137
Heated Windshield .....................................138
Heated Rear Window .................................139
Heated Exterior Mirrors ..............................139
Remote Start .................................................139
Interior Air Quality
About the Cabin Air Filter .........................140
Locating the Cabin Air Filter ....................140
Changing the Cabin Air Filter ..................140
Seats
Sitting in the Correct Position ..................141
Head Restraints .............................................141
Manual Seats ................................................144
Power Seats ..................................................145
Memory Function .........................................147
Rear Seats ......................................................149
Heated Seats ................................................154
Climate Controlled Seats .........................155
Garage Door Opener
Universal Garage Door Opener ...............157
Auxiliary Power Points
Auxiliary Power Points ...............................162
Wireless Accessory Charging ..................163
Storage Compartments
Cup Holders ...................................................166
Center Console .............................................166
Overhead Console ......................................166
Starting and Stopping the
Engine
General Information ...................................167
Keyless Starting ............................................167
Starting a Gasoline Engine ......................168
Engine Block Heater .....................................171
Unique Driving Characteristics
Auto-Start-Stop ...........................................173
Hybrid Vehicle Operation ..........................175
Hybrid Vehicle Frequently Asked
Questions ....................................................177
Fuel and Refueling
Safety Precautions ......................................179
Fuel Quality - E85 ........................................179
Fuel Quality - Gasoline ...............................181
Fuel Filler Funnel Location ........................181
Running Out of Fuel ....................................181
Refueling - Excluding: Hybrid Electric
Vehicle (HEV) ...........................................183
Refueling - Hybrid Electric Vehicle (HEV)
........................................................................186
Fuel Consumption ......................................188
Engine Emission Control
Emission Law ................................................190
Catalytic Converter ......................................191
High Voltage Battery
General Information ...................................194
Transmission
Automatic Transmission ..........................195
Four-Wheel Drive
Principle of Operation ..............................200
Using Four-Wheel Drive ..........................200
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Brakes
General Information ..................................206
Hints on Driving With Anti-Lock Brakes
........................................................................207
Electric Parking Brake ...............................207
Hill Start Assist ...........................................209
Auto Hold .......................................................210
Reverse Braking Assist
About Reverse Braking Assist .................212
Reverse Braking Assist Precautions ......212
Switching Reverse Braking Assist On and
Off ..................................................................213
Overriding Reverse Braking Assist .........213
Reverse Braking Assist Indicators ..........213
Reverse Braking Assist –
Troubleshooting .......................................213
Traction Control
Principle of Operation ................................215
Using Traction Control ...............................215
Stability Control
Principle of Operation ................................216
Using Stability Control ...............................217
Hill Descent Control
About Hill Descent Control ......................219
Switching Hill Descent Control On and
Off .................................................................219
Setting the Hill Descent Speed ..............219
Hill Descent Control Indicator ...............220
Parking Aids
Principle of Operation ................................221
Rear Parking Aid ...........................................221
Front Parking Aid .........................................223
Side Sensing System .................................225
Active Park Assist ........................................227
Rear View Camera ......................................229
360 Degree Camera ..................................232
Cruise Control
About Cruise Control .................................235
Switching Cruise Control On and Off
........................................................................235
Setting the Cruise Control Speed .........235
Canceling the Set Speed .........................236
Resuming the Set Speed .........................236
Cruise Control Indicators .........................236
Adaptive Cruise Control
About Adaptive Cruise Control With Stop
and Go .........................................................237
About Adaptive Cruise Control With Lane
Centering ....................................................237
About Intelligent Adaptive Cruise Control
.........................................................................237
Adaptive Cruise Control Precautions -
Vehicles With: Adaptive Cruise Control
With Lane Centering ..............................237
Adaptive Cruise Control Precautions -
Vehicles With: Adaptive Cruise Control
With Stop and Go ...................................237
Adaptive Cruise Control Limitations -
Vehicles With: Adaptive Cruise Control
With Lane Centering .............................238
Adaptive Cruise Control Limitations -
Vehicles With: Adaptive Cruise Control
With Stop and Go ...................................239
Switching Adaptive Cruise Control On
and Off ........................................................241
Setting the Adaptive Cruise Control
Speed ...........................................................241
Setting the Adaptive Cruise Control Gap
........................................................................242
Canceling the Set Speed .........................243
Resuming the Set Speed .........................243
Overriding the Set Speed ........................243
Adaptive Cruise Control Indicators -
Vehicles With: Adaptive Cruise Control
With Lane Centering .............................244
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Adaptive Cruise Control Indicators -
Vehicles With: Adaptive Cruise Control
With Stop and Go ..................................244
Adaptive Cruise Control Indicators -
Vehicles With: Intelligent Adaptive
Cruise Control ..........................................244
Switching From Adaptive Cruise Control
to Cruise Control .....................................244
Switching Lane Centering On and Off
........................................................................245
Switching Intelligent Mode On and Off
........................................................................246
Adjusting the Set Speed Tolerance ......246
Adaptive Cruise Control –
Troubleshooting .....................................246
Driving Aids
Driver Alert ....................................................250
Lane Keeping System ................................251
Blind Spot Information System .............255
Cross Traffic Alert .......................................259
Traffic Sign Recognition ...........................263
Steering ..........................................................264
Pre-Collision Assist ....................................265
Drive Mode Control
About Drive Mode Control .......................270
Selecting a Drive Mode .............................270
Drive Modes ..................................................270
Load Carrying
Rear Under Floor Storage .........................272
Cargo Nets .....................................................272
Luggage Covers ............................................273
Roof Racks and Load Carriers ................273
Load Limit ......................................................274
Towing
Towing a Trailer ............................................279
Trailer Sway Control ..................................280
Recommended Towing Weights ..........280
Essential Towing Checks .........................282
Towing the Vehicle on Four Wheels .....284
Driving Hints
Breaking-In ....................................................285
Reduced Engine Performance ...............285
Economical Driving ....................................285
Cold Weather Precautions ......................286
Driving Through Water .............................286
Floor Mats ......................................................287
Roadside Emergencies
Roadside Assistance .................................288
Hazard Flashers ..........................................289
Fuel Shutoff .................................................289
Jump Starting the Vehicle .......................290
Collision, Damage or Fire Event ............292
Post-Crash Alert System .........................293
Transporting the Vehicle ..........................293
Towing Points ..............................................294
Customer Assistance
Getting the Services You Need .............296
In California (U.S. Only) ............................297
The Better Business Bureau (BBB) Auto
Line Program (U.S. Only) ....................298
Utilizing the Mediation/Arbitration
Program (Canada Only) ......................299
Getting Assistance Outside the U.S. and
Canada .......................................................299
Ordering Additional Owner's Literature
.........................................................................301
Reporting Safety Defects (U.S. Only)
.........................................................................301
Reporting Safety Defects (Canada Only)
.........................................................................301
Fuses
Fuse Specification Chart .........................303
Changing a Fuse ............................................311
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Maintenance
General Information ...................................313
Opening and Closing the Hood ..............313
Under Hood Overview - 2.3L EcoBoostâ„¢
.........................................................................314
Under Hood Overview - 3.0L ...................315
Under Hood Overview - 3.3L ...................316
Engine Oil Dipstick - 2.3L EcoBoostâ„¢
.........................................................................317
Engine Oil Dipstick - 3.0L ..........................317
Engine Oil Dipstick - 3.3L ..........................317
Engine Oil Check ..........................................317
Oil Change Indicator Reset ......................318
Engine Coolant Check ...............................319
Automatic Transmission Fluid Check
........................................................................323
Brake Fluid Check .......................................324
Power Steering Fluid Check ....................325
Washer Fluid Check ...................................325
Fuel Filter .......................................................325
Changing the 12V Battery ........................325
Checking the Wiper Blades .....................327
Changing the Front Wiper Blades ........328
Changing the Rear Wiper Blades ..........328
Adjusting the Headlamps ........................329
Changing a Bulb .........................................330
Changing the Engine Air Filter - 2.3L
EcoBoostâ„¢ ................................................331
Changing the Engine Air Filter - 3.0L
........................................................................332
Changing the Engine Air Filter - 3.3L ....333
Vehicle Care
General Information ..................................335
Cleaning Products ......................................335
Cleaning the Exterior .................................335
Waxing .............................................................337
Cleaning the Engine ...................................337
Cleaning the Windows and Wiper Blades
........................................................................337
Cleaning the Interior ..................................338
Cleaning the Instrument Panel and
Instrument Cluster Lens ......................338
Cleaning Leather Seats ............................339
Repairing Minor Paint Damage .............340
Cleaning the Wheels .................................340
Vehicle Storage ...........................................340
Wheels and Tires
General Information ..................................343
Tire Care .........................................................345
Using Summer Tires ..................................358
Using Snow Chains ....................................358
Tire Pressure Monitoring System .........360
Changing a Road Wheel ..........................364
Technical Specifications ..........................370
Capacities and Specifications
Engine Specifications - 2.3L EcoBoostâ„¢
.........................................................................372
Engine Specifications - 3.0L ...................373
Engine Specifications - 3.0L, ST ............373
Engine Specifications - 3.3L, Gasoline
........................................................................375
Engine Specifications - 3.3L, Hybrid
Electric Vehicle (HEV) ..........................376
Transmission Specifications - ST .........376
Motorcraft Parts - 2.3L EcoBoostâ„¢ .....378
Motorcraft Parts - 3.0L .............................379
Motorcraft Parts - 3.3L .............................380
Vehicle Identification Number ................381
Vehicle Certification Label .......................381
Transmission Code Designation ...........382
Capacities and Specifications - 2.3L
EcoBoostâ„¢ ...............................................383
Capacities and Specifications - 3.0L
.......................................................................390
Capacities and Specifications - 3.3L,
Gasoline .....................................................397
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Capacities and Specifications - 3.3L,
Hybrid Electric Vehicle (HEV) ...........405
Bulb Specification Chart ...........................412
Network Connectivity
Connecting the Vehicle to a Mobile
Network ......................................................414
Network Connectivity – Troubleshooting
.........................................................................415
Wi-Fi Hotspot
Creating a Wi-Fi Hotspot ..........................417
Changing the Wi-Fi Hotspot Name or
Password ....................................................417
Audio System
General Information ...................................418
Audio Unit ......................................................418
Digital Radio ..................................................419
Satellite Radio .............................................422
USB Port ........................................................424
SYNCâ„¢ 3
General Information ..................................426
Using Voice Recognition ..........................428
Entertainment .............................................434
Climate ...........................................................444
Phone .............................................................446
Navigation .....................................................448
Electric Vehicle Information ...................453
Apps ................................................................454
Settings ..........................................................457
SYNCâ„¢ 3 Troubleshooting ....................459
Accessories
Accessories ...................................................472
Ford Protect
Ford Protect ..................................................473
Scheduled Maintenance
General Maintenance Information .......475
Normal Scheduled Maintenance .........478
Special Operating Conditions Scheduled
Maintenance .............................................481
Scheduled Maintenance Record ..........483
Appendices
Electromagnetic Compatibility .............494
End User License Agreement ................496
Declaration of Conformity .......................522
Declaration of Conformity - Vehicles
With: SYNC 3 ............................................522
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ABOUT THIS MANUAL
Thank you for choosing Ford. We
recommend that you take some time to
get to know your vehicle by reading this
manual. The more that you know about
your vehicle, the greater the safety and
pleasure you will get from driving it.
WARNING: Driving while
distracted can result in loss of vehicle
control, crash and injury. We strongly
recommend that you use extreme
caution when using any device that may
take your focus off the road. Your
primary responsibility is the safe
operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving.
Note: This manual describes product
features and options available throughout
the range of available models, sometimes
even before they are generally available. It
may describe options not fitted to the
vehicle you have purchased.
Note: Some of the illustrations in this
manual may show features as used in
different models, so may appear different
to you on your vehicle.
Note: Always use and operate your vehicle
in line with all applicable laws and
regulations.
Note: Pass on this manual when selling
your vehicle. It is an integral part of your
vehicle.
This manual may qualify the location of a
component as left-hand side or right-hand
side. The side is determined when facing
forward in the seat.
E154903
Right-hand side.A
Left-hand side.B
SYMBOLS GLOSSARY
These are some of the symbols you may
see on your vehicle.
E162384
Air conditioning system
E231157
Air conditioning system lubricant
type
Anti-lock braking system
Avoid smoking, flames or sparks
Battery
Battery acid
Brake fluid - non petroleum
based
Brake system
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Introduction
E270480
Brake system
Cabin air filter
Check fuel cap
Child safety door lock or unlock
Child seat lower anchor
Child seat tether anchor
E71340
Cruise control
Do not open when hot
Engine air filter
Engine coolant
Engine coolant temperature
Engine oil
Explosive gas
Fan warning
E71880
Fasten seatbelt
E231160
Flammable
E67017
Front airbag
Front fog lamps
Fuel pump reset
Fuse compartment
Hazard flashers
Heated rear window
Windshield defrosting system
Interior luggage compartment
release
Jack
E161353
Keep out of reach of children
Lighting control
Low tire pressure warning
Maintain correct fluid level
Note operating instructions
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Introduction
E270945
Horn control
Panic alarm
Parking aid
Parking brake
Power steering fluid
Power windows front/rear
Power window lockout
E231159
Requires registered technician
Safety alert
See Owner's Manual
E231158
See Service Manual
Service engine soon
E270849
Passenger airbag activated
E270850
Passenger airbag deactivated
Side airbag
E167012
Shield the eyes
E138639
Stability control
Hill descent control
E272858
Trail control
E270969
Windshield wiping system
Windshield wash and wipe
DATA RECORDING
WARNING: Do not connect
wireless plug-in devices to the data link
connector. Unauthorized third parties
could gain access to vehicle data and
impair the performance of safety related
systems. Only allow repair facilities that
follow our service and repair instructions
to connect their equipment to the data
link connector.
We respect your privacy and are
committed to protecting it. The
information contained in this publication
was correct at the time of going to print,
but as technology rapidly changes, we
recommend that you visit the regional Ford
website for the latest information.
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Introduction
Your vehicle has electronic control units
that have data recording functionality and
the ability to permanently or temporarily
store data. This data could include
information on the condition and status of
your vehicle, vehicle maintenance
requirements, events and malfunctions.
The types of data that can be recorded are
described in this section. Some of the data
recorded is stored in event logs or error
logs.
Note: Error logs are reset following a service
or repair.
Note: We may provide information in
response to requests from law enforcement,
other government authorities and third
parties acting with lawful authority or
through a legal process. Such information
could be used by them in legal proceedings.
Data recorded includes, for example:
• Operating states of system
components, for example, fuel level,
tire pressure and battery charge level.
• Vehicle and component status, for
example, wheel speed, deceleration,
lateral acceleration and seatbelt
status.
• Events or errors in essential systems,
for example, headlamps and brakes.
• System responses to driving situations,
for example, airbag deployment and
stability control.
• Environmental conditions, for example,
temperature.
Some of this data, when used in
combination with other information, for
example, an accident report, damage to a
vehicle or eyewitness statements, could
be associated with a specific person.
Service Data
Service data recorders in your vehicle are
capable of collecting and storing
diagnostic information about your vehicle.
This potentially includes information about
the performance or status of various
systems and modules in the vehicle, such
as engine, throttle, steering or brake
systems. In order to properly diagnose and
service your vehicle, Ford Motor Company
(Ford of Canada in Canada), and service
and repair facilities may access or share
among them vehicle diagnostic
information received through a direct
connection to your vehicle when
diagnosing or servicing your vehicle.
Additionally, Ford Motor Company (Ford
of Canada, in Canada) may, where
permitted by law, use vehicle diagnostic
information for vehicle improvement or
with other information we may have about
you, for example, your contact information,
to offer you products or services that may
interest you. Data may be provided to our
service providers such as part suppliers
that may help diagnose malfunctions, and
who are similarly obligated to protect data.
We retain this data only as long as
necessary to perform these functions or to
comply with law. We may provide
information where required in response to
official requests to law enforcement or
other government authorities or third
parties acting with lawful authority or court
order, and such information may be used
in legal proceedings. For U.S. only (if
equipped), if you choose to use connected
apps and services, you consent that certain
diagnostic information may also be
accessed electronically by Ford Motor
Company and Ford authorized service
facilities, and that the diagnostic
information may be used to provide
services to you, personalizing your
experience, troubleshoot, and to improve
products and services and offer you
products and services that may interest
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Introduction
you, where permitted by law. For Canada
only, for more information, please review
the Ford of Canada privacy policy at
www.ford.ca, including our U.S. data
storage and use of service providers in
other jurisdictions who may be subject to
legal requirements in Canada, the United
States and other countries applicable to
them, for example, lawful requirements to
disclose personal information to
governmental authorities in those
countries.
Event Data
This vehicle is equipped with an event data
recorder. The main purpose of an event
data recorder is to record, in certain crash
or near crash-like situations, such as an
airbag deployment or hitting a road
obstacle; this data assist in understanding
how a vehicle’s systems performed. The
event data recorder is designed to record
data related to vehicle dynamics and
safety systems for a short period of time,
typically 30 seconds or less.
The event data recorder in this vehicle is
designed to record such data as:
• How various systems in your vehicle
were operating;
• Whether or not the driver and
passenger seatbelts were
buckled/fastened;
• How far (if at all) the driver was
depressing the accelerator and/or the
brake pedal; and
• How fast the vehicle was traveling; and
• Where the driver was positioning the
steering wheel.
This data can help provide a better
understanding of the circumstances in
which crashes and injuries occur.
Note: Event data recorder data is recorded
by your vehicle only if a non-trivial crash
situation occurs; no data is recorded by the
event data recorder under normal driving
conditions and no personal data or
information (e.g., name, gender, age, and
crash location) is recorded. However, other
parties, such as law enforcement, could
combine the event data recorder data with
the type of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an event data
recorder, special equipment is required,
and access to the vehicle or the event data
recorder is needed. In addition to the
vehicle manufacturer, other parties, such
as law enforcement, that have such special
equipment, can read the information if they
have access to the vehicle or the event
data recorder.
Comfort, Convenience and
Entertainment Data
Your vehicle has electronic control units
that have the ability to store data based
on your personalized settings. The data is
stored locally in the vehicle or on devices
that you connect to it, for example, a USB
drive or digital music player. You can delete
some of this data and also choose whether
to share it through the services to which
you subscribe. See Settings (page 457).
Comfort and Convenience Data
Data recorded includes, for example:
• Seat and steering wheel position.
• Climate control settings.
• Radio presets.
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Introduction
Entertainment Data
Data recorded includes, for example:
• Music, videos or album art.
• Contacts and corresponding address
book entries.
• Navigation destinations.
Services That We Provide
If you use our services, we collect and use
data, for example, account information,
vehicle location and driving characteristics,
that could identify you. We transmit this
data through a dedicated, protected
connection. We only collect and use data
to enable your use of our services to which
you have subscribed, with your consent or
where permitted by law. For additional
information, see the terms and conditions
of the services to which you have
subscribed.
Services That Third Parties
Provide
We recommend that you review the terms
and conditions and data privacy
information for any services to which you
subscribe. We take no responsibility for
services that third parties provide.
Vehicles With a Modem
The modem has a SIM. The modem was
enabled when your vehicle was built and
periodically sends messages to stay
connected to the cell phone network,
receive automatic software updates and
send vehicle-related information to us, for
example, diagnostic information. These
messages could include information that
identifies your vehicle, the SIM and the
electronic serial number of the modem.
Cell phone network service providers could
have access to additional information, for
example, cell phone network tower
identification. For additional information
about our privacy policy, visit
www.FordConnected.com or refer to your
local Ford website.
Note: The modem continues to send this
information unless you disable the modem
or stop the modem from sharing vehicle
data by changing the modem settings. See
Network Connectivity (page 414). .
Note: The service can be unavailable or
interrupted for a number of reasons, for
example, environmental or topographical
conditions and data plan coverage.
Vehicles With SYNC
Mobile Device Data
If you connect a mobile device to your
vehicle, you can display data from your
device on the touchscreen for example,
music and album art. You can share your
vehicle data with mobile apps on your
device through the system. See Apps
(page 454).
The mobile apps function operates by your
connected device sending data to us in the
United States. The data is encrypted and
includes the vehicle identification number
of your vehicle, the SYNC module serial
number, odometer, enabled apps, usage
statistics and debugging information. We
retain it only as long as necessary to
provide the service, to troubleshoot, for
continuous improvement and to offer you
products and services that may be of
interest to you according to your
preferences and where allowed by law.
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Introduction
If you connect a cell phone to the system,
the system creates a profile that links to
that cell phone. The cell phone profile
enables more mobile features and efficient
operation. The profile contains, for
example, data from your phonebook, read
and unread text messages and call history,
including history of calls when your cell
phone was not connected to the system.
If you connect a media device, the system
creates and retains a media device index
of supported media content. The system
also records a short diagnostic log of
approximately 10 minutes of all recent
system activity.
The cell phone profile, media device index
and diagnostic log remain in your vehicle
unless you delete them and are generally
accessible only in your vehicle when you
connect your cell phone or media device.
If you no longer plan to use the system or
your vehicle, we recommend you use the
master reset function to erase the stored
information. See Settings (page 457).
System data cannot be accessed without
special equipment and access to your
vehicle's module.
For additional information about our
privacy policy, refer to your local Ford
website.
911 Assist Privacy Notice
When you switch on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off.
Certain versions or updates to 911 Assist
may also be capable of electronically or
verbally disclosing to 911 operators your
vehicle location or other details about your
vehicle or crash to assist 911 operators to
provide the most appropriate emergency
services.
If you do not want to disclose this
information, do not switch the feature on.
Note: To switch 911 Assist on or off. See
Settings (page 457).
PERCHLORATE
Certain components in your vehicle such
as airbag modules, seatbelt pretensioners
and remote control batteries may contain
perchlorate material. Special handling
may apply for service or vehicle end of life
disposal.
For more information visit:
Web Address
www.dtsc.ca.gov/hazard-
ouswaste/perchlorate
FORD CREDIT
US Only
Ford Credit offers a full range of financing
and lease plans to help you acquire your
vehicle. If you have financed or leased your
vehicle through Ford Credit, thank you for
your business.
For assistance call 1-800-727-7000, or for
more information about Ford Credit and
access to an account manager, visit
www.ford.com/finance.
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Introduction
REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the highest
standards using quality parts. We
recommend that you demand the use of
genuine Ford and Motorcraft parts
whenever your vehicle requires scheduled
maintenance or repair. You can clearly
identify genuine Ford and Motorcraft parts
by looking for the Ford, FoMoCo or
Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make sure
that your vehicle provides years of service
is to have it maintained in line with our
recommendations using parts that
conform to the specifications detailed in
this Owner’s Manual. Genuine Ford and
Motorcraft parts meet or exceed these
specifications.
Collision Repairs
We hope that you never experience a
collision, but accidents do happen.
Genuine Ford replacement collision parts
meet our stringent requirements for fit,
finish, structural integrity, corrosion
protection and dent resistance. During
vehicle development we validate that
these parts deliver the intended level of
protection as a whole system. A great way
to know for sure you are getting this level
of protection is to use genuine Ford
replacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacement
parts are the only replacement parts that
benefit from a Ford Warranty. The Ford
Warranty may not cover damage caused
to your vehicle as a result of failed
non-Ford parts. For additional information,
refer to the terms and conditions of the
Ford Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
Vehicles sold in the United States and
Canada
For a detailed description of what is
covered by your New Vehicle Limited
Warranty, see your warranty guide that is
available online. For more information,
refer to our website and download your
copy of the warranty guide.
Vehicles sold outside the United States
and Canada
For a detailed description of what is
covered by your New Vehicle Limited
Warranty, see the warranty guide that is
provided to you along with your Owner’s
Manual.
Special Instructions
For your added safety, your vehicle is fitted
with sophisticated electronic controls.
WARNING: You risk death or
serious injury to yourself and others if you
do not follow the instruction highlighted
by the warning symbol. Failure to follow
the specific warnings and instructions
could result in personal injury.
16
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Introduction
WARNING: NEVER use a rearward
facing child restraint on a seat protected
by an ACTIVE AIRBAG in front of it,
DEATH or SERIOUS INJURY to the CHILD
can occur.
On Board Diagnostics Data Link
Connector
WARNING: Do not connect
wireless plug-in devices to the data link
connector. Unauthorized third parties
could gain access to vehicle data and
impair the performance of safety related
systems. Only allow repair facilities that
follow our service and repair instructions
to connect their equipment to the data
link connector.
Your vehicle has an OBD Data Link
Connector (DLC) that is used in
conjunction with a diagnostic scan tool for
vehicle diagnostics, repairs and
reprogramming services. Installing an
aftermarket device that uses the DLC
during normal driving for purposes such as
remote insurance company monitoring,
transmission of vehicle data to other
devices or entities, or altering the
performance of the vehicle, may cause
interference with or even damage to
vehicle systems. We do not recommend
or endorse the use of aftermarket plug-in
devices unless approved by Ford. The
vehicle Warranty will not cover damage
caused by an aftermarket plug-in device.
Notice to Owners of Pickup Trucks
and Utility Type Vehicles
WARNING: Utility vehicles have a
significantly higher rollover rate than
other types of vehicles.
Before you drive your vehicle, please read
this Owner’s Guide carefully. Your vehicle
is not a passenger car. As with other
vehicles of this type, failure to operate this
vehicle correctly may result in loss of
vehicle control, vehicle rollover, personal
injury or death.
Using Your Vehicle With a
Snowplow
Do not use this vehicle for
snowplowing.
Your vehicle does not have a snowplowing
package.
Using Your Vehicle as an
Ambulance
Do not use this vehicle as an
ambulance.
Your vehicle does not have the Ford
Ambulance Preparation Package.
Fleet Telematics Modem (If Equipped)
The onboard modem provides access to
data to support telematics services such
as location, speed, idle time, fuel, vehicle
diagnostics and maintenance alerts. To
explore data, telematics services, third
party service provider support and to
manage existing telematics accounts, refer
to www.commericalsolutions.ford.com or
call 833-FCS-FORD
Note: This is not available with FordPass
Connect.
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Introduction
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Ford 2020 Explorer Owner's manual

Category
Cars
Type
Owner's manual

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