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Twin-Star International, Inc; Delray Beach, FL 33445
Made in China • Printed in China • Fabricado en China • Impreso en China • Fabriqué en China • Imprimé en Chine
www.tsicustomerservice.com
1-866-661-1218
Français P.20
Español P.11
MODELS/ MODELOS/ MODÈLES :
18EF026FGT, 23EF026FGT
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SAVE THESE INSTRUCTIONS
When using electrical appliances, basic precautions should always be followed to reduce the risk of re, electrical shock, and injury to
persons including the following:
1. Read all instructions before using this appliance.
2. DANGER – High temperatures may be generated under certain abnormal conditions. Do not partially or fully cover or obstruct
the front of this heater. WARNING: In order to avoid overheating, do not cover the heater.
3. CAUTION: Never leave the heater operating unattended. Extreme caution is necessary if unsupervised children or invalids are
nearby.
4. e appliance is not to be used by children or persons with reduced physical, sensory or mental capabilities, or lack of experience
and knowledge, unless they have been given supervision or instruction.
5. Always unplug this appliance when not in use.
6. Do not operate any heater with a damaged cord or plug or aer the appliance malfunctions, or if it has been dropped or damaged
in any manner.
7. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualied persons in order to
avoid a hazard.
8. Do not use outdoors.
9. is heater is not intended for use in bathrooms, laundry areas and similar indoor locations. Never locate this appliance where it
may fall into a bathtub or other water container.
10. Do not run cord under carpeting. Do not cover cord with throw rugs, runners or the like. Arrange cord away from trac areas and
where it will not be tripped over.
11. To disconnect this appliance, turn controls to the o position, then remove plug from outlet.
12. is product is equipped with a polarized plug (one blade is wider than the other blade). To reduce the risk of electrical shock, this
plug will t into a polarized outlet only one way. is is a safety feature. Never use with an extension cord or relocatable power tap
(outlet/power strip).
13. is appliance, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes, with
the current CSA C22.1 Canadian Electrical Code or for U.S.A. installations, follow local codes and the National Electrical Code,
ANSI/NFPA NO.70.
14. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or re, or
damage the appliance.
15. To prevent a possible re, do not block air intakes or exhaust in any manner. Do not use on so surfaces, like a bed, where opening
may become blocked.
16. is appliance has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint or ammable liquids are
used or stored. is replace should not be used as a drying rack for clothing. Christmas stockings or decorations should not be
hung in the area of it.
17. Use this appliance only as described in the manual. Any other use not recommended by the manufacturer may cause re, electric
shock or injury to persons.
IMPORTANT INSTRUCTIONS
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1. Remove the product identication sticker from the front of the insert.
2. Attach the Product Identication Sticker to the Manual below for future reference. is information is
used for product registration and also is necessary for customer service.
3. Go to www.tsicustomerservice.com for product warranty registration. If you are unable to complete
registration save your proof of purchase for warranty purposes.
Model / Modèle / Modelo: 18EF026FGT
SN #: AB-12345-A
Keep this number for service!
Gardez ce numéro pour le service!
Mantega este número para servicio!
Attach Product Identication Sticker Here
Product Identication
Sticker
VOLTAGE 120VAC, 60 Hz
AMPS 11.7 Amps
WAT T S 1400 Watts
GETTING STARTED
PRODUCT SPECIFICATIONS
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PACKING CONTENT
Part Description Quantity
EA Fireplace Insert 1
EB Front Frame 1
EC Emberbed with logset 1
ED Transparent Tray Assembly 1
EF Crystals Varies
EA
EB EC ED EF
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INSTALLATION INSTRUCTION
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INSTALLATION INSTRUCTION
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Control
Panel
OPERATION INSTRUCTIONS
e power switch supplies power to all of the functions
of the replace.
e replace consists of a fan-forced wire-element-type
heater.
e heater switch turns the heater ON and OFF.
FUNCTION
POWER
ICON DESCRIPTION
HEATER
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TROUBLESHOOTING
Problem Root Cause Corrective Action
Switches do not work.
Defective Switch, broken, no
longer toggles, loose.
Contact customer service to replace the switch(s).
Heater Blower Motor.
Blower is very noisy when ames
are o.
Contact customer service to replace the heater/blower assembly.
Blows cold air.
Blower runs but does not
produce heat.
Blower does not come on at all.
Heater does not turn on. Manual reset needed.
Turn the POWER to “OFF” and unplug the unit from the wall outlet for 5
minutes. Aer 5 minutes plug the unit back into wall outlet, and operate
as normal. If the problem persist contact customer service.
Fireplace has Noise with
ames on and heater o.
Spinner Motor Noisy.
Contact customer service to replace the ame generator drive motor.
Defective ame generator drive
motor.
Dented back panel.
Power cord gets warm. Normal operation.
Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat.
Be sure the plug ts tight in the outlet. Heaters draw more current
than small appliances, overheating of the outlet may occur even if
it has not occurred with the use of other appliances. During use
check frequently to determine if your plug outlet or faceplate
is HOT! If so, discontinue use of the heater and have a qualied
electrician check and/or replace the faulty outlet(s).
Heater emits an odor. Normal operation.
It is common for a heater to emit an odor for a brief period aer the
heater is initially turned on. e heater is burning o any dust
accumulated during manufacturing, operation or storage.
Flames stay on but do
not move.
Flames stay in one position. Contact customer service to replace the Flame Generator Drive Motor.
No power at all.
Unit not plugged in. Check that unit is plugged into a standard 120-V outlet.
Defective Main Power Switch Contact customer service to replace the Main Power Switch.
Emberbed Damaged. Emberbed Cracked. Contact customer service to replace the emberbed.
Flame
Flame does not light up or no
ame eect.
Contact customer service to replace the ame circuit board.
No Manual Needs Manual
Go to www.tsicustomerservice.com and use the follow the manual link on
the bottom right portion of the page to download the manual.
Heater Specs
What size room does this heater
heat up to?
Provides supplemental heat up to 400 square feet.
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Note, the scale and size of your parts may be dierent depending on your exact model.
EXPLODED VIEW
CARE AND MAINTENANCE
Part Part Name 18EF026FGT 23EF026FGT
1 Crystals
Y16-S211-CRYS Y16-S212-CRYS
2 Tray
Y16-S211-TY Y16-S212-TY
3 Logset
Y16-S211-P02 Y16-S212-P02
4
Front Flame Circuit Board Y16-S211-P40F Y16-S212-P40F
5 Back Flame Circuit Board
Y16-S211-P40B Y16-S212-P40B
6
Power Circuit Board Y16-S211-P15 Y16-S212-P15
7
Flame Generator Drive Motor P10-Q-S P10-Q-S
8
Main Power Switch P06-E26 P06-E26
9 Heater/Blower Assembly
Y06-C89-P01 Y06-C89-P01
10
Front Panel with Frame Y16-S211-P27 Y16-S212-P27
• e motors used on the fan and the ame generator assembly are pre-lubricated for extended bearing life and require no
further lubrication. However, we recommend periodic cleaning/vacuuming of the fan/heater.
• Clean the trim using a so cloth, slightly dampened with citrus oil based product and bu with a clean so cloth.
DO NOT use brass polish or household cleaners as these products will damage the metal trim. Citrus oil based products
can be obtained at supermarkets or hardware stores.
• Make sure the unit is turned OFF and unplugged before cleaning the heater or replace.
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e manufacturer warrants that your new Electric Fireplace is free from manufacturing and material defects for a period
of one year from date of puchase, subject to the following conditions and limitations.
1. Install and operate this appliance in accordance with the installation and operating instructions furnished with the
product at all times. Any unauthorized repair, alteration, willful abuse, accident, or misuse of the product shall nullify
this warranty.
2. is warranty is non-transferable, and is made to the original owner, provided that the purchase was made through
an authorized supplier of the product.
3. e warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship,
provided that such part(s) have been subjected to normal conditions of use and service, aer said defect is conrmed
by the manufacturer’s inspection.
4. e manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding
the wholesale price of the defective part(s).
5. Any installation, labor, construction, transportation, or other related costs/expenses arising from defective part(s),
repair, replacement, or othewise of same, will not be covered by this warranty, nor shall the manufacturer assume
responsibility for same.
6. e owner/user assumes all other risks, if any, including the risk of any direct, indirect or consequential loss or
damage arising out of the use, or inability to use the product, except as provided by law.
7. All other warranties – expressed or implied –with respect to the product, its components and accessories, or any
obligations/liabilities on the part of the manufacturer are hereby expressly excluded.
8. e manufacturer neither assumes, nor authorizes any third party to assume on its behalf, any other liabilities with
respect to the sale of the product.
9. e warranties as outlined within this document do not apply to non-accessories used in conjunction with the
installation of this product.
10. is warranty gives you specic legal rights, and you may also have other rights which vary from state to state.
is warranty is void if:
a. e replace is subjected to prolonged periods of dampness or condensation.
b. Any unauthorized alteration, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.
www.tsicustomerservice.com
For Customer Service Call 1-866-661-1218
Questions? Our experts are standing by to assist you at our Toll-Free help line. We can help you with assembly
and, if necessary, replace damaged/missing parts. Assistance is available 7 days a week/24 hours a day/
365 days per year.
IMPORTANT:
Before contacting Customer Service please have this information available:
• Serial Number
• Model Number
• Sales Receipt or Proof of Purchase
1-YEAR LIMITED WARRANTY
CUSTOMER SERVICE
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PACKING CONTENT
Pieza Descripción Cantidad
EA Chimenea Inserto 1
EB Marco Frontal 1
EC Base con Incrustado de Troncos 1
ED Conjunto de Bandeja Transparente 1
EF Cristales Varies
EA
EB EC ED EF
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INSTRUCCIONES DE OPERACIÓN
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INSTRUCCIONES DE OPERACIÓN
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PACKING CONTENT
Pièce Description Quantité
EA Foyer 1
EB Cadre Avant 1
EC El Lecho De Brasas Con Registro 1
ED Assemblage Du Bac Transparent 1
EF Cristaux Varies
EA
EB EC ED EF
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INSTRUCTIONS D’INSTALLATION
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INSTRUCTIONS D’INSTALLATION
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