Samsung QE65Q9FNAT User manual

USER MANUAL

Thank you for purchasing this Samsung product.

To receive more complete service, please register your product at www.samsung.com

Model Serial No.

Before Reading This User Manual

This TV comes with this user manual and an embedded e-Manual.

Before reading this user manual, review the following:

User

Manual

Read this provided user manual to see

information about product safety, installation,

accessories, initial configuration, and product

specifications.

e-Manual

For more information about this TV, read the

e-Manual embedded in the product.

• To open the e-Manual,

> Settings > Support > Open e-Manual

On the website, you can download the user manual and see its contents on your PC or mobile

device.

Learning the e-Manual's assistance functions

• Some menu screens cannot be accessed from the e-Manual.

Select an item from the search results to load the corresponding

page.

Index

Select a keyword to navigate to the relevant page.

– The menus may not appear depending on the geographical

area.

Recent pages

Select a topic from the list of recently viewed topics.

Learning the functions of the buttons that appear on e-Manual

topic pages

Try Now

Access the associated menu item and try out the feature directly.

Link

Access an underlined topic referred to on an e-Manual page

immediately.

English

English - 2

Features of your new TV

Home Screen

In Home Screen, you can easily run the apps that have been used previously or frequently. The

apps can also be moved or deleted in the screen.

e-Manual

Get help from a detailed, on-screen user's manual built into your TV.

Voice Interaction

Access and control menu options and functions using voice commands.

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Warning! Important Safety Instructions

Please read the Safety Instructions before using your TV.

CAUTION

Class II product: This symbol

indicates that a safety connection

to electrical earth (ground) is not

required.

RISK OF ELECTRIC SHOCK. DO NOT OPEN.

CAUTION: TO REDUCE THE RISK OF

ELECTRIC SHOCK, DO NOT REMOVE

COVER (OR BACK). THERE ARE NO USER

SERVICEABLE PARTS INSIDE. REFER ALL

SERVICING TO QUALIFIED PERSONNEL.

AC voltage: Rated voltage

marked with this symbol is AC

voltage.

This symbol indicates that high

voltage is present inside. It is

dangerous to make any kind of

contact with any internal part of

this product.

DC voltage: Rated voltage

marked with this symbol is DC

voltage.

This symbol indicates that this

product has included important

literature concerning operation

and maintenance.

Caution. Consult instructions

for use: This symbol instructs

the user to consult the user

manual for further safety related

information.

• The slots and openings in the cabinet and in the back or bottom are provided for

necessary ventilation. To ensure reliable operation of this apparatus and to protect it from

overheating, these slots and openings must never be blocked or covered.

– Do not place this apparatus in a confined space, such as a bookcase or built-in cabinet,

unless proper ventilation is provided.

– Do not place this apparatus near or over a radiator or heat register, or where it is

exposed to direct sunlight.

– Do not place vessels (vases etc.) containing water on this apparatus, as this can result in

a fire or electric shock.

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• Do not expose this apparatus to rain or place it near water (near a bathtub, washbowl,

kitchen sink, or laundry tub, in a wet basement, or near a swimming pool, etc.). If this

apparatus accidentally gets wet, unplug it and contact an authorised dealer immediately.

• This apparatus uses batteries. In your community, there might be environmental

regulations that require you to dispose of these batteries properly. Please contact your

local authorities for disposal or recycling information.

• Do not overload wall outlets, extension cords, or adaptors beyond their capacity, since this

can result in fire or electric shock.

• Power-supply cords should be placed so that they are not likely to be walked on or pinched

by items placed upon or against them. Pay particular attention to cords at the plug end, at

wall outlets, and at the point where they exit from the appliance.

• To protect this apparatus from a lightning storm, or when left unattended and unused for

long periods of time, unplug it from the wall outlet and disconnect the antenna or cable

system. This will prevent damage to the set due to lightning and power line surges.

• Before connecting the AC power cord to the DC adaptor outlet, make sure that the voltage

designation of the DC adaptor corresponds to the local electrical supply.

• Never insert anything metallic into the open parts of this apparatus. This may cause a

danger of electric shock.

• To avoid electric shock, never touch the inside of this apparatus. Only a qualified technician

should open this apparatus.

• Be sure to plug in the power cord until it is firmly seated. When unplugging the power cord

from a wall outlet, always pull on the power cord's plug. Never unplug it by pulling on the

power cord. Do not touch the power cord with wet hands.

• If this apparatus does not operate normally - in particular, if there are any unusual sounds

or smells coming from it - unplug it immediately and contact an authorised dealer or

service centre.

• Be sure to pull the power plug out of the outlet if the TV is to remain unused or if you are

to leave the house for an extended period of time (especially when children, elderly, or

disabled people will be left alone in the house).

– Accumulated dust can cause an electric shock, an electric leakage, or a fire by causing

the power cord to generate sparks and heat or by causing the insulation to deteriorate.

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• Be sure to contact an authorised Samsung service centre for information if you intend

to install your TV in a location with heavy dust, high or low temperatures, high humidity,

chemical substances, or where it will operate 24 hours a day such as in an airport, a train

station, etc. Failure to do so may lead to serious damage to your TV.

• Use only a properly grounded plug and wall outlet.

– An improper ground may cause electric shock or equipment damage. (Class l Equipment

only.)

• To turn off this apparatus completely, disconnect it from the wall outlet. To ensure you can

unplug this apparatus quickly if necessary, make sure that the wall outlet and power plug

are readily accessible.

• Store the accessories (batteries, etc.) in a location safely out of the reach of children.

• Do not drop or strike the product. If the product is damaged, disconnect the power cord and

contact a Samsung service centre.

• To clean this apparatus, unplug the power cord from the wall outlet and wipe the product

with a soft, dry cloth. Do not use any chemicals such as wax, benzene, alcohol, thinners,

insecticide, aerial fresheners, lubricants, or detergents. These chemicals can damage the

appearance of the TV or erase the printing on the product.

• Do not expose this apparatus to dripping or splashing.

• Do not dispose of batteries in a fire.

• Do not short-circuit, disassemble, or overheat the batteries.

• There is danger of an explosion if you replace the batteries used in the remote with the

wrong type of battery. Replace only with the same or equivalent type.

* The figures and illustrations in this User Manual are provided for reference only and may

differ from the actual product appearance. The product design and specifications may change

without notice. CIS languages (Russian, Ukrainian, Kazakhs) are not available for this product,

since this is manufactured for customers in the EU region.

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English - 7

Before Reading This User Manual ---------------------------------------------------------------- 2

Features of your new TV ---------------------------------------------------------------- 3

Warning! Important Safety Instructions ---------------------------------------------------------------- 4

01 What's in the Box?

02 Assembling the TV

Connecting the TV to the One Connect ---------------------------------------------------------------- 10

Attaching the TV to the Stand ---------------------------------------------------------------- 11

Mounting the TV on a wall ---------------------------------------------------------------- 12

Providing proper ventilation for your TV ---------------------------------------------------------------- 13

Safety Precaution: Securing the TV to the wall

to prevent falling ---------------------------------------------------------------- 14

Detaching the Clean back stand cover from

the TV ---------------------------------------------------------------- 15

03 The TV Control Stick

Using the TV Control Stick ---------------------------------------------------------------- 16

04 The Remote Control

About the Buttons on the Remote Control ---------------------------------------------------------------- 17

About the Buttons on the

Samsung Smart Remote ---------------------------------------------------------------- 18

Installing batteries into the

Samsung Smart Remote ---------------------------------------------------------------- 20

About the Samsung Smart Remote ---------------------------------------------------------------- 20

Controlling External Devices with the TV

Remote - Using the Universal Remote ---------------------------------------------------------------- 22

Contents

05 Performing the initial setup

Initial setup ---------------------------------------------------------------- 23

06 Connections

Connecting devices to your TV ---------------------------------------------------------------- 24

Connecting to the Internet ---------------------------------------------------------------- 25

07 Selecting Connected Devices

Changing the input signal ---------------------------------------------------------------- 26

Editing external devices ---------------------------------------------------------------- 26

Using additional functions ---------------------------------------------------------------- 26

08 Troubleshooting and Maintenance

Troubleshooting ---------------------------------------------------------------- 27

What is Remote Support? ---------------------------------------------------------------- 29

Eco Sensor and screen brightness ---------------------------------------------------------------- 30

Caring for the TV ---------------------------------------------------------------- 30

09 Specifications and Other Information

Specifications ---------------------------------------------------------------- 31

Environmental Considerations ---------------------------------------------------------------- 31

Decreasing power consumption ---------------------------------------------------------------- 32

Licences ---------------------------------------------------------------- 32

Warranty Card ---------------------------------------------------------------- 34

WARRANTY CONDITIONS ---------------------------------------------------------------- 34

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01 What's in the Box?

Make sure the following items are included with your TV. If any items are missing, contact your

dealer.

Samsung Smart Remote & Batteries

(AA x 2)

Remote Control & Batteries

(AAA x 2)

x 4

User Manual Regulatory Guide Cleaning Cloth Wall Mount Adapter

One Connect

One Connect Power

Cable

One Invisible

Connection

Bending Cover

• The items’ colours and shapes may vary depending on the models.

• Cables not included can be purchased separately.

• Check for any accessories hidden behind or in the packing materials when opening the box.

An administration fee may be charged in the following situations:

(a) An engineer is called out at your request, but it is found that the product has no defect

(i.e., where the user manual has not been read).

(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e.,

where the user manual has not been read).

You will be informed of the administration fee amount before a technician visits.

Warning: Screens can be damaged from

direct pressure when handled incorrectly. We

recommend lifting the TV at the edges, as shown.

Do Not Touch

This Screen!

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02 Assembling the TV

Connecting the TV to the One Connect

ONE CONNECT

Bending Cover

10 cm

To connect the One Invisible Connection cable to the One Connect and your TV, take the

following steps:

1. Connect to the TV the connector that must be connected to the TV, and then connect the

connector with the ( ) icon to the One Connect as shown in the illustration above.

2. Connect the One Connect AC power cord to the One Connect and to a power outlet as

shown in the illustration above.

• When connecting the One Invisible Connection, use a Bending Cover, which

prevents the cable of the One Invisible Connection from being bent at a 90 degree

angle. Failure to do so may cause damage to the cable.

• When connecting the One Invisible Connection, pay attention to the shapes of its

connectors so that they are connected correctly. Failure to do so may cause product

malfunction.

• When connecting the One Invisible Connection, be careful not to twist the cable of

the One Invisible Connection. Failure to do so may cause performance degradation

to the TV or damage to the cable.

• When arranging the remaining cable, refer to the figure above for correct

arrangement.

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• Be careful of the actions below because the One Invisible Connection contains a

power circuit.

Bending Twisting Pulling Pressing on Electric shock

CLASS 1 LASER PRODUCT

• Caution - Invisible laser radiation when open. Do not stare into beam.

– Do not bend or cut cables excessively.

– Do not place heavy objects on the cable.

– Do not disassemble the connector of the cable.

• Caution - Use of controls, adjustments, or the performance of procedures other

than those specified herein may result in hazardous radiation exposure.

Attaching the TV to the Stand

x 3

x 4

<55-65 inches>

x 3

x 4

<75 inches>

Make sure you have all the accessories shown, and that you assemble the stand following the

provided assembly instructions.

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Mounting the TV on a wall

If you mount this TV on a wall, follow the instructions exactly as set out by the

manufacturer. Unless it is correctly mounted, the TV may slide or fall and cause

serious injury to a child or adult and serious damage to the TV.

For models providing wall mount adapters, install them as shown in the figure below before

installing the wall mount kit.

• Refer to the installation manual included with the Samsung wall mount kit.

Wall mount

bracket

Wall mount

bracket

Wall mount Adapter

• Samsung Electronics is not responsible for any damage to the product or injury to yourself

or others if you choose to install the wall mount on your own.

• You can install your wall mount on a solid wall perpendicular to the floor. Before attaching

the wall mount to surfaces other than plaster board, contact your nearest dealer for

additional information. If you install the TV on a ceiling or slanted wall, it may fall and

result in severe personal injury.

• Standard dimensions for wall mount kits are shown in the table on the next page.

• If you are installing a third-party wall mount, note that the length of the screws you can

use to attach the TV to the wall mount is shown in column C in the table on the next page.

• When installing a wall mount kit, we recommend you fasten all four VESA screws.

• If you want to install a wall mount kit that attaches to the wall using two top screws only,

be sure to use a Samsung wall mount kit that supports this type of installation. (You may

not be able to purchase this type of wall mount kit, depending on the geographical area.)

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TV size in

inches

VESA screw hole

specs (A * B) in

millimetres

C (mm) Standard Screw Quantity

55 200 x 200

43-45 M8 4

65-75 400 x 400

Do not install your wall mount kit while your TV is turned on. This may result in

personal injury from electric shock.

• Do not use screws that are longer than the standard dimension or do not comply with the

VESA standard screw specifications. Screws that are too long may cause damage to the

inside of the TV set.

• For wall mounts that do not comply with the VESA standard screw specifications, the

length of the screws may differ depending on the wall mount specifications.

• Do not fasten the screws too firmly. This may damage the product or cause the product to

fall, leading to personal injury. Samsung is not liable for these kinds of accidents.

• Samsung is not liable for product damage or personal injury when a non-VESA or non-

specified wall mount is used or when the consumer fails to follow the product installation

instructions.

• Do not mount the TV at more than a 15 degree tilt.

• Always have two people mount the TV onto a wall.

Providing proper ventilation for your TV

When you install your TV and One Connect, maintain a distance of at least 10 cm between the

TV and One Connect with other objects (walls, cabinet sides, etc.) to ensure proper ventilation.

Failing to maintain proper ventilation may result in a fire or a problem with the product caused

by an increase in its internal temperature.

When you install your TV with a stand or a wall mount, we strongly recommend you use parts

provided by Samsung Electronics only. Using parts provided by another manufacturer may

cause difficulties with the product or result in injury caused by the product falling.

Installation with a stand Installation with a wall mount

10 cm

10 cm10 cm

10 cm

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Other Cautions

• The actual appearance of the TV may differ from the images in this manual, depending on

the model.

• Be careful when you touch the TV. Some parts can be somewhat hot.

Safety Precaution: Securing the TV to the wall to prevent

falling

Caution: Pulling, pushing, or climbing on the TV may cause the TV to fall. In

particular, ensure your children do not hang on or destabilise the TV. This

action may cause the TV to tip over, causing serious injuries or death. Follow

all safety precautions provided in the Safety Flyer included with your TV. For

added stability and safety, you can purchase and install the anti-fall device

as described on the next page.

WARNING: Never place a television set in an unstable location. The television set may

fall, causing serious personal injury or death. Many injuries, particularly to children,

can be avoided by taking simple precautions such as

• Using cabinets or stands recommended by the manufacturer of the television set.

• Only using furniture that can safely support the television set.

• Ensuring the television set is not overhanging the edge of the supporting

furniture.

• Not placing the television set on tall furniture (for example, cupboards or

bookcases) without anchoring both the furniture and the television set to a

suitable support.

• Not placing the television set on cloth or other materials that may be located

between the television set and supporting furniture.

• Educating children about the dangers of climbing on furniture to reach the

television set or its controls.

If you are retaining and relocating the television set that you are replacing with this

new set, you should apply the same precautions to the old set.

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Preventing the TV from falling

1. Using the appropriate screws, firmly fasten a set of

brackets to the wall. Confirm that the screws are firmly

attached to the wall.

– You may need additional material such as wall anchors

depending on the type of wall.

2. Using the appropriately sized screws, firmly fasten a set of

brackets to the TV.

– For the screw specifications, refer to "Standard Screw"

in the table on the previous page.

3. Connect the brackets fixed to the TV and the brackets

fixed to the wall with a durable, heavy-duty string, and

then tie the string tightly.

– Install the TV near the wall so that it does not fall

backwards.

– Connect the string so that the brackets fixed to the wall

are at the same height as or lower than the brackets

fixed to the TV.

Detaching the Clean back stand cover from the TV

Refer to the following figure to detach the stand cover:

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03 The TV Control Stick

Using the TV Control Stick

You can use the Control Stick on the bottom of the TV instead of the remote control to control

most of the functions of your TV. While watching TV, you can change the channel by pressing

the up and down directional buttons on the Control Stick or adjust the volume by pressing

the left and right directional buttons. Press the on the Control Stick to display the Control

menu.

To run an item on the menu, press the directional buttons on the Control Stick to move the

focus to the item, and then press the button on the Control Stick.

• The screen may dim if the protective film on the SAMSUNG logo or the bottom of the TV is

not detached. Please remove the protective film.

Control Stick / Remote control sensor

• Press button: Display the Control menu. / Select

or run a focused item on the menu.

• Press and hold

button: The running function is

terminated.

• Up/Down button: Changes the channel.

• Left/Right button: Changes the volume.

The Control Stick is located on the bottom of the TV.

Control menu

: Smart Hub : Source

: Settings : Power off

: Return

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04 The Remote Control

About the Buttons on the Remote Control

• This remote control has Braille points on the Power, Channel, Volume, and Select buttons

and can be used by visually impaired persons.

• The images, buttons, and functions of the remote control may differ depending on the

model.

Alternately selects Teletext

mode, Full > Double > Mix > Off.

Turns the sound on/off.

(Smart Hub)

Launches Home Screen.

Displays the main on-screen

menu.

Adjusts the volume.

Records whatever you are

currently watching.

• This function is not available

in specific geographical areas.

Returns to the previous menu or

channel.

E (Select)

Selects or runs a focused item.

PIC SIZE

Changes the picture size.

PICTURE

Changes the picture mode.

AD/SUBT.

Displays the Accessibility

Shortcuts.

Turns the TV on and off.

Displays and selects available

video sources.

Gives direct access to channels.

Returns to the previous channel.

Changes the current channel.

Launches the Channel List.

Displays the Electronic

Programme Guide (EPG).

Displays information about the

current programme or content.

Moves the cursor, selects the

on-screen menu items, and

changes the values seen on the

TV's menu.

Exits the menu.

Use these buttons with specific

features. Use these buttons

according to the directions on the

TV screen.

Use these buttons according to

the directions on the TV screen.

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About the Buttons on the Samsung Smart Remote

• The images, buttons, and functions of the Samsung Smart Remote may differ depending on

the model.

(Voice Interaction)

Runs Voice Interaction. Press and

hold the button, say a command,

and then release the button to

run Voice Interaction.

When you press the button, the

Enter Voice Command Guide

menu appears at the bottom of

the screen.

• The supported languages and

features for voice interaction

may differ depending on the

geographical area.

(Colour / Number button)

Each time you press this button,

the coloured buttons window

and the virtual numeric pad are

displayed alternately.

• Use these coloured buttons

to access additional options

that are specific to the feature

in use.

• Press to bring up the virtual

numeric pad on the screen.

Use the numeric keypad to

enter numeric values. Select

numbers and then select Done

to enter a numeric value. Use

to change the channel, enter a

PIN, enter a ZIP code, etc.

• When pressed for 1 second or

more, the TTX menu appears.

VOL (Volume)

Move the button up or down to

adjust the volume. To mute the

sound, press the button. When

pressed for 1 second or more, the

Accessibility Shortcuts menu

appears.

CH (Channel)

Move the button up or down to

change the channel. To see the

Guide screen, press the button.

• When pressed for 1 second or

more, the Channel List screen

appears.

(Power)

Press to turn the TV on or off.

Directional pad (up/down/left/

right)

Moves the focus and changes the

values seen on the TV's menu.

(Return)

Returns to the previous menu.

When pressed for 1 second or

more, the running function is

terminated. When pressed while

you are watching a programme,

the previous channel appears.

(Play/pause)

When pressed, the playback

controls appear. Using these

controls, you can control the

media content that is playing.

(Smart Hub)

Returns to the Home Screen.

(Ambient mode)

In TV mode, press this button to

enter Ambient mode.

If you press the button when the

TV is turned off, the TV turns on

in Ambient mode.

• When pressed for 1 second

or more, the Shortcuts menu

screen appears.

Select

Selects or runs a focused item.

When pressed while you are

watching content, detailed

programme information appears.

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Installing batteries into the remote control (Battery size: AAA)

Match the polarities of the batteries to the symbols on the battery compartment.

• The colour and shape of the remote may vary depending on the model.

• Use the remote control within 7 m of the TV.

• Bright lights may affect the performance of the remote control. Avoid using the remote

control near special fluorescent lights or neon signs.

1. Gently pull on the battery cover's notch and then remove the cover completely once it

comes loose.

2. Insert 2 AAA alkaline batteries, making sure to align the positive and negative polarities

correctly.

3. Place the battery cover on the remote control and insert the cover into the remote control.

4. Slide the battery cover in the order shown so that the cover is completely attached to the

remote control.

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Installing batteries into the Samsung Smart Remote

To install the batteries, push the rear cover open in the direction of the arrow, and then insert

the batteries as shown in the figure. Make sure that the positive and negative ends are facing

in the correct direction.

• Alkaline batteries are recommended for longer battery life.

About the Samsung Smart Remote

When you start the TV for the first time by pressing the P (Power) button on the Samsung

Smart Remote, the TV automatically pairs with the Samsung Smart Remote. Once the TV and

Samsung Smart Remote have paired, you can use the Samsung Smart Remote to operate the

TV.

We recommend using Samsung Smart Remote at a distance of less than 6 m. A usable

distance may differ depending on the wireless environmental conditions.

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