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WatchGuard
LiveSecurity System
User Guide
LiveSecurity System 4.1
2 WatchGuard LiveSecurity System 4.1
Disclaimer
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User Guide 3
Declaration of Conformity
Declaration of Conformity
WatchGuard Technologies, Inc.
316 Occidental Avenue South
Suite 200
Seattle, WA 98104
Declares the CE-marked product:
FCC Certification
This device has been tested and found to comply with limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. Operation is subject
to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interfer-
ence that may cause undesired operation.
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4 WatchGuard LiveSecurity System 4.1
CE Notice
The official CE symbol indicates compliance of this WatchGuard Technol-
ogies, Inc. product to the EMC directive of the European Community. The
CE symbol found here or elsewhere indicates that this WatchGuard prod-
uct meets or exceeds the following standards:
CSA Statement
This Class A digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.
Cet appareil numerique de la classe A respecte toutes les exigences du
Reglement sur le materiel broulleur du Canada.
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User Guide 5
LiveSecurity User
Guide
Table of Contents
Disclaimer 2
Declaration of Conformity 3
PART I
Introduction 15
Welcome to WatchGuard 15
WatchGuard LiveSecurity System Components 16
LiveSecurity Service 16
WatchGuard Control Center 17
WatchGuard Security Suite 17
WatchGuard Firebox 17
Minimum Requirements 18
Software Requirements 18
Hardware Requirements 19
What is New in WatchGuard LiveSecurity System 4.1? 20
PART II
WatchGuard LiveSecurity Services 23
CHAPTER 1 LiveSecurity Service 25
LiveSecurity Infopack Types 25
Subscribing to Types of LiveSecurity Infopacks 28
Receiving LiveSecurity Broadcasts by E-Mail 28
Using the LiveSecurity Inbox 29
Starting the LiveSecurity Inbox 30
Stopping the LiveSecurity Inbox 30
Controlling Information Packs 31
6 WatchGuard LiveSecurity System 4.1
Forcing an Information Pack Download 31
Playing an Information Pack 32
Saving the Contents of an Information Pack to a File 33
Printing an Information Pack 34
Commenting on an Information Pack to the Rapid Response Team 34
Deleting an Information Pack 35
CHAPTER 2 Technical Support 37
Accessing Frequently Asked Questions (FAQ) 38
Known Issues 38
Getting Internet Technical Support 39
Getting Telephone Technical Support 40
Training 41
LiveSecurity System Basic Course 41
Classroom Training 41
WatchGuard Interactive Training System (WITS) 41
WatchGuard Users Group 42
Online Help 43
Searching for Topics 43
Starting WatchGuard Online Help 43
Copying the Help System to Additional Platforms 44
Online Help System Requirements 44
CHAPTER 3 WatchGuard Options 45
Currently Available Options 45
VPN Manager 45
High Availability 45
Mobile User VPN 46
SpamScreen 46
WatchGuard Telecommuter 46
WatchGuard SOHO 47
Obtaining WatchGuard Options 47
PART III
Security Policy Configuration 49
CHAPTER 4 WatchGuard Control Center 51
Navigating the WatchGuard Control Center 51
Starting the Control Center 52
Changing the Display Size 53
Connecting to a Firebox 54
Changing the Polling Rate 54
Manipulating the Traffic Monitor 55
Opening WatchGuard LiveSecurity Tools 55
User Guide 7
Policy Manager 55
Changing the Policy Manager View 56
Firebox Monitors 57
LogViewer 57
HostWatch 59
Historical Reports 59
LiveSecurity Service 61
LiveSecurity Event Processor 62
CHAPTER 5
Firebox Basics 63
What is a Firebox? 63
Firebox II Description 64
Locating a Firebox Within a Network 67
Opening a Configuration File 69
Opening a Configuration from a Local Hard Drive 69
Opening a Configuration from the Firebox 70
Saving a Configuration File 70
Saving a Configuration to the Local Hard Drive 70
Saving a Configuration to the Firebox 71
Resetting Firebox Pass Phrases 71
Setting the Time Zone 72
Reinitializing a Misconfigured Firebox 72
CHAPTER 6
Configure a Network 75
Running the QuickSetup Wizard 76
Setting Up a Drop-In Network 77
Setting Up a Routed Network 78
Adding a Secondary Network 78
Defining a Network Route 80
Defining a Host Route 81
Changing an Interface IP Address 82
Setting the Default Gateway 82
CHAPTER 7
Block Sites and Ports 83
Configuring Default Packet Handling 84
Blocking a Site Permanently 85
Blocking a Port Permanently 87
Blocking Sites Temporarily with Service Settings 89
Configuring a Service to Temporarily Block Sites 89
Viewing the Blocked Sites List 89
8 WatchGuard LiveSecurity System 4.1
CHAPTER 8 Configure Services 91
Adding an Existing Service 91
Creating a New Service 93
Defining Service Properties 94
Adding Incoming Service Properties 95
Adding Outgoing Service Properties 96
Adding Addresses to Service Properties 97
Working with wg_ Icons 98
Modifying a Service 98
Deleting a Service 99
Setting Up SMTP, FTP, and HTTP Proxies 99
Configuring an SMTP Proxy Service 99
Configuring an FTP Proxy Service 103
Configuring an HTTP Proxy Service 104
CHAPTER 9 Set Up Network Address Translation 107
What is Dynamic NAT? 107
Using Simple Dynamic NAT 108
Enabling Simple Dynamic NAT 108
Adding Dynamic NAT Entries 109
Reordering Dynamic NAT Entries 109
Using Service-Based NAT 110
Enabling Service-Based NAT 110
Configuring Service-Based NAT Exceptions 111
Configuring a Service for Static NAT 112
Adding External IP Addresses 112
Setting Static NAT on a Service 113
CHAPTER 10 Set Up Logging and Notification 115
Designating Event Processors for a Firebox 117
Adding an Event Processor 117
Editing an Event Processor 118
Removing an Event Processor 118
Reordering Fail Safe Event Processors 119
Synchronizing Event Processors 119
Setting Up the LiveSecurity Event Processor 120
Installing the LSEP 120
Running the LSEP on a Windows 95/98 Event Processor 121
Running the LSEP on a Windows NT Event Processor 121
Displaying the LiveSecurity Event Processor 122
Starting and Stopping the LSEP 123
Setting the Log Encryption Key 123
Setting Global Logging and Notification Preferences 124
Setting the Interval for Log Roll Over 124
User Guide 9
Controlling Notification 125
Customizing Logging and Notification by Service or Option 126
Setting Logging and Notification for a Service 128
Setting Logging and Notification for Default Packet Handling
Options 129
Setting Logging and Notification for Blocked Sites and Ports 130
CHAPTER 11 Connect with Out-of-Band Management 131
Connecting a Firebox with OOB Management 131
Enabling the Management Station 132
Preparing a Windows NT Management Station for OOB 132
Preparing a Windows 95/98 Management Station for OOB 132
Configuring the Firebox for OOB 132
Establishing an Out-of-Band Connection 133
PART IV
Security Policy Administration 135
CHAPTER 12 Create Aliases and Implement
Authentication 137
Using Host Aliases 137
Adding a Host Alias 138
Modifying a Host Alias 140
Removing a Host Alias 140
What is User Authentication? 141
User Authentication Types 141
How User Authentication Works 142
Configuring Firebox Authentication 142
Configuring NT Server Authentication 144
Configuring RADIUS Server Authentication 146
Using SecurID Authentication 146
Configuring CRYPTOCard Server Authentication 149
Configuring Services for Authentication 151
Configuring User Authentication with Remote User VPN 151
CHAPTER 13
Block Web Surfing with WebBlocker 155
How WebBlocker Works 155
Reverting to Old WebBlocker Databases 156
Logging and WebBlocker 156
Prerequisites to Using WebBlocker 156
Configuring WebBlocker 157
Activating WebBlocker 157
Scheduling Operation and Non-Operational Hours 159
Setting Privileges 159
10 WatchGuard LiveSecurity System 4.1
Creating WebBlocker Exceptions 160
Downloading the WebBlocker Database Manually 162
CHAPTER 14
Monitor Firebox Activity 163
Firebox Monitors 164
Starting Firebox Monitors and Connecting to a Firebox 164
Setting Firebox Monitor View Properties 165
BandwidthMeter 165
ServiceWatch 166
StatusReport 167
Authentication List 171
Blocked Site List 172
HostWatch 172
Connecting to a Firebox 174
Replaying a Log File 174
Controlling the HostWatch Display 175
Modifying View Properties 176
CHAPTER 15 Review and Manipulate Log Files 179
Viewing Files with LogViewer 179
Starting LogViewer and Opening a Log File 180
Setting LogViewer Preferences 180
Searching for Information in LogViewer 181
Copying and Exporting LogViewer Data 182
LogViewer Fields and Meanings 183
Changing Display Columns in LogViewer 185
Manipulating Log Files 185
Forcing the Roll Over of Log Files 185
Copying Log Files 186
Merging Logs from Multiple Locations 187
CHAPTER 16 Generate Historical Reports 189
Starting Historical Reports 189
Creating and Editing Reports 190
Creating a New Report 190
Editing an Existing Report 191
Removing a Report 192
Using Report Filters 192
Creating a New Filter 193
Editing a Filter 193
Removing a Filter 194
Applying a Filter 194
Scheduling and Running Reports 195
Manually Running a Report 195
User Guide 11
Scheduling a Report 195
Selecting Report Sections 196
PART V
WatchGuard Virtual Private Networking 199
CHAPTER 17 Configure Branch Office Virtual Private
Networking 201
Configuration Checklist 202
Configuring WatchGuard VPN 203
WatchGuard VPN Configuration Models 203
Setting Up WatchGuard VPN 204
Changing Remote Network Entries 207
Branch Office VPN with IPSec 207
Configuring a Gateway 208
Configuring a Tunnel with Manual Security 209
Configuring a Tunnel with Dynamic Security 213
Creating an IPSec Policy 215
Changing IPSec Policy Order 217
Configuring Services to Work with Branch Office VPN 218
Verifying Successful Configuration 219
Avoiding IP Spoofing 219
CHAPTER 18 Configure the Firebox for Remote User VPN 221
Configuration Checklist 222
Entering WINS and DNS Server Addresses 223
Adding Remote Access Users 224
Adding a Member to Built-In RUVPN User Groups 224
Configuring Services to Allow Incoming Remote User VPN 226
Configuring the Firebox for Remote User PPTP 227
Activating Remote User PPTP 227
Entering IP Address for Remote User Sessions 228
Configuring the Firebox for Mobile User VPN 229
Purchasing an Mobile User VPN License 230
Entering License Keys 230
Preparing Mobile User VPN End-User Configuration Files 231
Saving the Configuration to a Firebox 235
Distributing the Software and Configuration Files 235
CHAPTER 19 Preparing a Host for Remote User VPN 237
Preparing the Remote Host 238
Remote Host Operating System 238
Windows 95/98 Platform Preparation 239
Windows NT Platform Preparation 240
12 WatchGuard LiveSecurity System 4.1
Configuring a Host for Remote User VPN with PPTP 242
Using Remote User VPN with PPTP 243
Starting Remote User PPTP 244
Running Remote User VPN with PPTP 244
User Guide 13
APPENDIX A Field Descriptions 245
Firebox Monitors 245
View Properties Dialog Box 247
Flash Disk Management Tool 248
Historical Reports 249
Report Properties Dialog Box 250
Filters Dialog Box 255
LiveSecurity Event Processor 258
LiveSecurity Event Processor File Menu 258
LSEP Log File Tab 259
LSEP Reports Tab 260
LSEP Notification Tab 261
LogViewer 262
Preferences Dialog Box 262
Find Keyphrase in Main View Dialog Box 265
Search Fields Dialog Box 266
LogUtility Dialog Box 267
Policy Manager 268
Add Address Dialog Box 268
Add Dynamic NAT 269
Add Port Dialog Box 269
Add Service Dialog Box 270
Blocked Ports Dialog Box 270
Blocked Sites Dialog Box 271
Configure Gateways Dialog Box 272
Configure Tunnel Dialog Box 273
Default Packet Handling Dialog Box 274
Define URL Dialog Box 276
FTP Proxy Dialog Box 277
Host Alias Dialog Box 278
HTTP Proxy Dialog Box 278
Incoming SMTP Properties Dialog Box 284
IPSec Configuration Dialog Box 289
IPSec Gateway Dialog Box 289
Logging and Notification Dialog Box 290
Member Access and Authentication Setup Dialog Box 291
Network Configuration Dialog Box 298
New Service Dialog Box 300
Outgoing SMTP Properties Dialog Box 300
Properties Dialog Box 304
Security Association Setup Dialog Box 305
Services Dialog Box 306
Setup Dynamic NAT 307
Setup Firebox User Dialog Box 308
WatchGuard VPN Setup Dialog Box 309
14 WatchGuard LiveSecurity System 4.1
User Guide 15
PART I
INTRODUCTION
Welcome to WatchGuard
The WatchGuard LiveSecurity System consists of a broadcast service cou-
pled with a suite of management and security software tools and a plug-
and-play network appliance called the WatchGuard Firebox. LiveSecurity
is specifically designed to guard critical corporate or organizational assets
from a continually changing barrage of threats, and keep your system up
to date.
In the past, the connected enterprise needed to assemble a complex set of
tools, systems and personnel for access control, authentication, virtual
private networking (VPN), network management, and security analysis.
These costly systems were difficult to integrate and not easy to update.
Today, the WatchGuard LiveSecurity System delivers a complete network
security solution to meet the fundamental security challenges of the mod-
ern enterprise:
• Keep network defenses current
• Protect every office connected to the Internet
• Encrypt communications to remote offices and traveling users
• Manage the security system from a single site
16 WatchGuard LiveSecurity System 4.1
WatchGuard LiveSecurity is a reliable, flexible, scalable, and inexpensive
network security solution. Its setup and maintenance costs are small, and
it supports a rich feature set. When properly configured and adminis-
tered, the LiveSecurity System reliably defends any network against
external threats.
WatchGuard LiveSecurity System Components
The WatchGuard LiveSecurity System has all of the components you
need to conduct e-business safely. It is comprised of four components:
• LiveSecurity Service
• Control Center
• Security Suite
• Hardware
LiveSecurity Service
The innovative LiveSecurity Service subscription makes it easy to main-
tain the security of a company network. The service automatically con-
nects you to WatchGuard’s team of security experts who broadcast alerts
and software updates via the Internet directly to your desktop.
User Guide 17
WatchGuard LiveSecurity System Components
WatchGuard Control Center
The WatchGuard Control Center is a toolkit of applications run from a
single location, enabling you to configure, manage and monitor your net-
work security policy. It includes:
• Policy Manager
• Firebox Monitors
• LogViewer
• HostWatch
• Historical Reports
WatchGuard Security Suite
In addition to basic security policy configuration, the Policy Manager
includes a suite of advanced software features. These include:
• User authentication
• Network address translation
• Remote user virtual private networking
• Branch office virtual private networking
• Selective Web site blocking
WatchGuard Firebox
The Firebox hardware platforms are specially designed and optimized
machines. They are small, efficient and reliable. WatchGuard software
supports only Fireboxes that contain a flash disk, thus compatible Fire-
boxes have one of the following configurations:
• Firebox II Hdmk or Firebox II >YklNHF
• Firebox II
• Firebox FB100 upgraded with the WatchGuard FB10/100 Upgrade Kit.
The FB100 contains 100Mbit Ethernet cards. The Upgrade Kit adds a
flash disk for storing Firebox configuration files.
• Firebox FB10 upgraded with the WatchGuard FB10/100 Upgrade Kit.
The FB10 contains 10Mbit Ethernet cards. The Upgrade Kit adds a
flash disk for storing Firebox configuration files.
The Firebox is a rack-mountable, low-profile component, with an indica-
tor display panel in front and physical interfaces in back. The appearance
18 WatchGuard LiveSecurity System 4.1
of the II and II Hdmk models is identical, with the exception that the II Hdmk
model sports a gold faceplate.
For detailed Firebox specifications, see the J]^]j]f[]?ma\].
Minimum Requirements
This section describes the minimum hardware and software configura-
tions necessary to successfully install, run, and administer version 4.1 of
the WatchGuard LiveSecurity System.
Software Requirements
WatchGuard LiveSecurity System 4.1 can run on Microsoft Windows 95,
Windows 98, or Windows NT 4.0 as specified below:
Windows 95 Requirements
• Microsoft Windows 95
• Service Release 2 or higher
Windows 98 Requirements
• Microsoft Windows 98
Windows NT Requirements
• Microsoft Windows NT 4.0
• Microsoft Service Pack 4 or Service Pack 5 for Windows NT 4.0
Web Browser Requirements
You need an HTML-based browser to use the online help included with
the WatchGuard LiveSecurity System. These browsers and versions have
proved to provide reliable, consistent display of WatchGuard Online
Help:
• Netscape Communicator® 4.5 or later
• Microsoft Internet Explorer® 4.x
• Microsoft Internet Explorer® 5.01 or later
User Guide 19
Minimum Requirements
Hardware Requirements
Hardware requirements at a minimum are the same as for the operating
system on which WatchGuard LiveSecurity System 4.1 runs. The recom-
mended hardware ranges are listed below:
Table 1. WatchGuard LSS 4.1 Hardware Requirements
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20 WatchGuard LiveSecurity System 4.1
What is New in WatchGuard LiveSecurity System 4.1?
If you are upgrading to the WatchGuard LiveSecurity System from previ-
ous versions, here is what’s new in Version 4.1:
Integrated Installation
The new installation process considerably streamlines and integrates
LiveSecurity Broadcast Service registration, software download, and
Firebox configuration to make the process quick and painless.
Dynamic VPN Configuration Protocol (DVCP)
WatchGuard’s new DVCP protocol designates VPN gateways as serv-
ers enabling easier setup of VPN tunnels and the ability to configure
“hub and spoke” VPN networks with WatchGuard SOHO and Tele-
commuter devices.
Time Based Log Rolling and Reports
Logs can now be rolled to a backup file based on time or size. You con-
trol the name of the backup file as well as the number of backed up
files.
Web Based Reporting
Reports are written to a file using HTML so that they can be posted to
an Intranet or Web-enabled e-mail application.
G2/RTSP Proxy Service
The new RTSP Proxy service provides the ability to incorporate
streaming of RealSystem G2 content as well as supporting QuickTime
media streaming.
SecurID Authentication
WatchGuard expands its offering of server types for user authentica-
tion to include SecurID.
Enhanced Network Address Translation
WatchGuard simplifies our implementation of dynamic outgoing net-
work address translation and incoming static NAT making it quicker
to configure and easier to troubleshoot.
Improvements in Ease of Use
A variety of improvements have been made to the Control Center soft-
ware to enhance ease of use:
- Resizable log window in the Control Center
- Fewer reboots of the Firebox
/