PROBLEM DESCRIPTION CAUSE ADJUSTMENT
The inflated p
ool is not circu
lar
The pool has an ova
l, rectangular or ovoi
d shape. The pool is
probably positioned
diagonally to one sid
e or the water depth
in
the pool is not unifor
m.
The wrinkles in the bottom m
aterial were not
sufficiently smoothed out bef
ore filling. The side walls wer
e not properly ‘pushed out’ d
uring the filling process, caus
ing the perimeter of the top ri
ng to be outside the
perimeter of the side walls of
the pool. The
pool is located on an uneven
or sloping
surface.
Drain the water to a depth of 2.5 cm and
smooth out as many wrinkles as possibl
e. Drain the water to a depth of 2,5 cm a
nd then push the side walls out so that t
hey are outside the circumference of the
upper ring. Check that the surface of the
pool point is sufficiently flat, level and fre
e of terrain irregularities.
Coloured wat
er
After the first chlorin
e treatment, the wat
er turns blue, brown
or
black
Chlorine is oxidised with min
erals in the water.
This phenomenon usually oc
curs when water from differe
nt sources is combined.
Adjust to the recommended pH value. Al
low the filter to run until the water is clea
r. Clean the cartridge regularly
Particles susp
ended in wate
r
The water has a “mil
ky” or cloudy colour.
The “hard water” caused the
pH level to rise.
Insufficient chlorination.
Foreign contamination in the
water. Bathers not cleaning t
heir feet before entering the
pool.
Adjust the pH value. Check with your po
ol accessory dealer for the correct water
treatment procedure.
Check that the chlorine level is correct.
Clean or replace the filter.
Remove debris with a high- pressure ho
se before entering.
Permanently l
ow water
level
The pool probably le
aks water every day.
A crack or hole in the pool m
aterial. A crack or hole in the
filter pump hose. Hose
clamps too loose. Evaporatio
n in high summer
temperatures.
Locate the damage and repair using the
patch kit provided.
Repair or replace hoses.
Tighten all hose clamps. Cover the pool
when not in use.
Algae
The water has a gre
en tint. Green, brow
n or black spots on t
he surface of the po
ol.
Pool bottom is slipp
ery and/or unpleasa
nt odour.
Algae are present.
Do the “shocking”. Check the pH and adj
ust to the appropriate level as
recommended by your local pool access
ory dealer.
Vacuum or lightly scrub the pool surface
. Perform frequent testing and maintain
proper chlorine levels.
The water in t
he pool is
cold
The water does not
warm up to a
comfortable bathing
temperature.
The pool is located in an exc
essively shaded or overgrow
n area. Heat escapes from th
e pool water
Move the pool to an open area with
maximum exposure to
sunlight at peak times.
Keep the pool covered when not in use
Warranty conditions
A new product purchased from Alza.cz is covered by a 2-year warranty. In case of need for repair or other service
within the warranty period, please contact the seller of the product directly, it is necessary to present the original
proof of purchase with the date of purchase.
The following shall be deemed to be a breach of warranty for which the claim cannot be accepted: