Matrix Sparsh VP110 User manual

SPARSH VP110

User Guide

SPARSH VP110

The Business IP Phone

User Guide

Documentation Disclaimer

Information in this documentation may change from time to time. Matrix ComSec reserves the right to revise

information in this publication for any reason without prior notice. Matrix ComSec makes no warranties with respect

to this documentation and disclaims any implied warranties. While every precaution has been taken in the

preparation of this document, Matrix ComSec assumes no responsibility for errors or omissions. Neither is any

liability assumed for damages resulting from the use of the information contained herein.

Copyright

prior written consent of Matrix ComSec.

Version 2

Release date: March 20, 2015

Table of Contents i

Contents

Introduction..................................................................................................................................................... 1

Welcome! ............................................................................................................................................................ 1

About this User Guide ......................................................................................................................................... 1

How to Read this User Guide .............................................................................................................................. 3

Know Your SPARSH VP110............................................................................................................................ 7

Hardware Component Instructions ...................................................................................................................... 8

Icon Instructions .................................................................................................................................................. 9

LED Instructions ................................................................................................................................................ 10

Information for Your Safety and Comfort ................................................................................................... 13

General Requirements ...................................................................................................................................... 13

Environmental Requirements ............................................................................................................................ 13

Operating Requirements ................................................................................................................................... 14

Cleaning Requirements ..................................................................................................................................... 15

Getting Started .............................................................................................................................................. 17

Packaging Contents .......................................................................................................................................... 17

Phone Installation .............................................................................................................................................. 20

Phone Initialization ............................................................................................................................................ 23

Configuration Methods ...................................................................................................................................... 25

Viewing the Phone Status ................................................................................................................................. 41

Registration ....................................................................................................................................................... 43

Idle Screen ........................................................................................................................................................ 43

Basic Network Settings ..................................................................................................................................... 44

Configuring Transmission Methods of the Internet Port and the PC Port ......................................................... 53

Configuring PC Port Mode ................................................................................................................................ 55

Customizing Your Phone ............................................................................................................................. 57

General Settings ............................................................................................................................................... 57

Audio Settings ................................................................................................................................................... 77

Contact Management ........................................................................................................................................ 80

Call History Management .................................................................................................................................. 99

System Customizations ................................................................................................................................... 105

SIP Account Configuration ........................................................................................................................ 125

Configuration for Proxy Calling ....................................................................................................................... 125

Configuration for Peer-to-Peer (P2P) Calling .................................................................................................. 131

ii Table of Contents

Accessing Basic Features ......................................................................................................................... 135

Placing Calls ................................................................................................................................................... 135

Answering Calls .............................................................................................................................................. 137

Ending Calls .................................................................................................................................................... 138

Redialing Numbers .......................................................................................................................................... 139

Recent Call In Dialing ...................................................................................................................................... 140

Auto Answer .................................................................................................................................................... 142

Auto Redial ...................................................................................................................................................... 145

Call Completion ............................................................................................................................................... 148

Call Return ...................................................................................................................................................... 151

Call Mute ......................................................................................................................................................... 153

Call Hold and Resume .................................................................................................................................... 154

Do Not Disturb ................................................................................................................................................. 158

Call Forward .................................................................................................................................................... 163

Call Transfer .................................................................................................................................................... 169

Call Waiting ..................................................................................................................................................... 172

Conference ...................................................................................................................................................... 175

Call Pickup ...................................................................................................................................................... 179

Anonymous Call .............................................................................................................................................. 185

Anonymous Call Rejection .............................................................................................................................. 188

Accessing Advanced Features.................................................................................................................. 191

Hot Desking ..................................................................................................................................................... 192

Calling Line Identification Presentation (CLIP) ................................................................................................ 195

Connected Line Identification Presentation (COLP) ....................................................................................... 197

DTMF .............................................................................................................................................................. 198

Suppress DTMF Display ................................................................................................................................. 202

Transfer via DTMF .......................................................................................................................................... 204

Intercom .......................................................................................................................................................... 206

Multicast Paging .............................................................................................................................................. 210

Music on Hold ................................................................................................................................................. 214

Messages ........................................................................................................................................................ 216

Web Server Type ............................................................................................................................................ 224

Softkey Layout ................................................................................................................................................ 226

Busy Tone Delay ............................................................................................................................................. 229

Return Code When Refuse ............................................................................................................................. 230

Early Media ..................................................................................................................................................... 232

180 Ring Workaround ..................................................................................................................................... 233

Use Outbound Proxy in Dialog ........................................................................................................................ 235

SIP Session Timer .......................................................................................................................................... 237

Session Timer ................................................................................................................................................. 239

Distinctive Ring Tones .................................................................................................................................... 241

Tones .............................................................................................................................................................. 246

Action URL ...................................................................................................................................................... 249

Action URI ....................................................................................................................................................... 253

Server Redundancy ........................................................................................................................................ 256

LLDP ............................................................................................................................................................... 264

VLAN ............................................................................................................................................................... 268

Quality of Service (QoS) ................................................................................................................................. 271

Network Address Translation (NAT) ............................................................................................................... 274

802.1X Authentication ..................................................................................................................................... 276

IPv6 Support ................................................................................................................................................... 280

Configuring Audio Features ...................................................................................................................... 283

Headset Use ................................................................................................................................................... 283

Audio Codecs .................................................................................................................................................. 286

Table of Contents iii

Acoustic Clarity Technology ............................................................................................................................ 290

Configuring Security Features .................................................................................................................. 295

TLS .................................................................................................................................................................. 295

SRTP ............................................................................................................................................................... 302

Encrypting Configuration Files ........................................................................................................................ 305

Maintenance ................................................................................................................................................ 309

Upgrading Firmware ........................................................................................................................................ 309

SNMP .............................................................................................................................................................. 313

TR-069 Device Management .......................................................................................................................... 316

Advanced Maintenance ................................................................................................................................... 319

Resource Files ............................................................................................................................................ 327

Replace Rule Template ................................................................................................................................... 327

Dial-now Template .......................................................................................................................................... 328

Softkey Layout Template ................................................................................................................................ 329

Directory Template .......................................................................................................................................... 331

Super Search Template .................................................................................................................................. 332

Local Contact File ........................................................................................................................................... 333

Remote XML Phone Book ............................................................................................................................... 334

Specifying the Access URL of Resource Files ................................................................................................ 336

Troubleshooting.......................................................................................................................................... 339

Appendix ..................................................................................................................................................... 347

Physical Features of IP Phones ...................................................................................................................... 347

Technical Specifications .................................................................................................................................. 347

Appendix A - Time Zone ................................................................................................................................. 351

Appendix B - Glossary .................................................................................................................................... 353

Appendix C - Trusted Certificates ................................................................................................................... 355

Appendix D - Configuration Parameters ......................................................................................................... 356

Appendix E - Sample Configuration File ......................................................................................................... 465

Appendix F - Acronyms ................................................................................................................................... 503

Declaration of Conformity ................................................................................................................................ 505

GNU GPL Information ..................................................................................................................................... 506

Warranty Statement ........................................................................................................................................ 507

iv Table of Contents

Matrix SPARSH VP110 User Guide 1

CHAPTER 1

Introduction

Welcome!

Thank you for choosing the Matrix SPARSH VP110! You have now entered the exciting world of Internet Telephony.

We hope you will make optimum use of this intelligent, feature-packed SIP-based IP phone. Please read this

document carefully before installing and using the SPARSH VP110.

About this User Guide

This User Guide provides detailed information and instructions on installation and operation of Matrix SPARSH

VP110.

Reference Documentations

The following table shows reference documentations available for the SPARSH VP110 IP phone.

You can download the SPARSH VP110 User Guide from the Matrix Website (http://www.matrixtelesol.com/

technical-documents.html).

Access the Matrix FTP to download the following:

• SPARSH VP110 User Guide

• SPARSH VP110 Quick Installation Guide

• SPARSH VP110 User Card

• SPARSH VP110 Firmware

• SPARSH VP110 AES Encryption Tool

• SPARSH VP110 Software Release Note

Name Contents Wherefound Language

QuickInstallationGuide Basicsetupofthephone Inthepackage English

UserCard Basiccallfeaturesandphone

customizations Inthepackage English

2Matrix SPARSH VP110 User Guide

Intended Audience

This document is aimed at,

•System Engineers and System Administrators, who will install, maintain and support SPARSH VP110.

It is assumed that they have some experience in installing SIP phones, they are familiar with the VoIP

technology and its functions, and they have basic knowledge of the various technical terms associated

with it. They must be capable of configuring all the parameters of SPARSH VP110 and troubleshoot the

phone, in case it is malfunctioning.

•End Users, that is persons/organizations who will actually use SPARSH VP110. They include residential

consumers, personnel of small and medium businesses, large enterprises, other commercial and public

organizations/institutions.

It is assumed that the End Users have some previous experience in operating key phones or mobile

phones. End Users are not expected to configure the phone or program its features since they may not

have the required technical understanding, but they must be capable to operate the phone. However, it is

anticipated that some of them may have to or want to configure the elementary settings of the phone and/

or program the features. Therefore, this document provides instructions on installation and configuration of

the phone in a very simple and lucid manner.

Organization of this Document

This document contains following chapters:

•Introduction - This chapter provides an overview of this document, its purpose, intended audience,

organization, terms and conventions used to present information and instructions.

•Know your SPARSH VP110 - It describes the phone hardware components and software (User

Interfaces) in details.

•Information for your Safety and Comfort - It describes some important measures for your personal

safety as well as protection of the product.

•Getting Started - It details step-by-step instructions on assembling the phone-body and handset, network

and basic SIP configuration related information to connect the phone to the IP network.

•Customizing Your Phone - It describes instructions regarding customizing the phone as per your

requirement.

•SIP Account Configuration - It provides the information to configure the SIP account of the phone in

details.

Matrix SPARSH VP110 User Guide 3

•Accessing Basic Features - This chapter describes the step-by-step instructions on using the basic

features including making, receiving and managing calls once all necessary configurations are done.

•Accessing Advanced Features - This chapter describes the step-by-step instructions to access the

advanced features of the phone. It is basically aimed for the technically sound users having primary

knowledge of the SIP protocol and related features.

•Configuring Audio Features - It provides detailed information and instructions for configuring basic as

well as advanced audio settings.

•Configuring Security Features - It provides detailed information and instructions on how to secure your

phone configuration and configure the security features.

•Maintenance - This chapter provides details regarding maintenance of your phone including firmware

upgrade instructions, SNMP, TR-069 and advanced maintenance instructions.

•Resource Files - It provides detailed information about typical resource files that can be downloaded by

the IP phones and how to configure the templates.

•Troubleshooting - This chapter provides details regarding troubleshooting instructions of your phone.

•Regulatory Notices - It provides detailed information about regulatory notices.

• Appendix - It describes the physical features of the IP phone, Time Zones list, Glossary, Trusted

Certificates, Configuration Parameters, the sample Configuration files and other information including the

product disclaimers.

How to Read this User Guide

This document is organized in a manner to help you get familiar with the phone, learn how to install it, connect it to

the network and start making and receiving calls, use basic features, and move on to more advanced configuration

and operation of the phone, all in the order of complexity. You are advised to read it in the sequence it is organized.

Instructions

The instructions in this document are written in bulleted lists, in a step-by-step format.

Cross references are provided in blue font, with hyperlinks to the headings. For example, you can refer to the

relevant topic easily by clicking the text in blue font on the electronic copy of this document.

Symbols Used

4Matrix SPARSH VP110 User Guide

The following symbols have been used for notices to draw your attention to important items.

Important: to indicate something that requires your special attention or to remind you of something you

might need to do when you are using the phone.

Caution: to indicate an action or condition that is likely to result in malfunction or damage to the phone or

your property.

Warning: to indicate a hazard or an action that will cause damage to the phone and/or cause bodily harm.

Tip: to indicate a helpful hint giving you an alternative way to operate the phone or carry out a procedure

more efficiently.

Terminology

The technical terms and Acronyms used in this document are standard terms, commonly used for the industries

involved in dealing with telecommunication and/or data communication devices. Considering the broad group of

intended users of this document, wherever possible, use of jargon is avoided.

Acronyms have been defined in the text and a complete list of Acronyms used in this document is provided in

“Appendix F - Acronyms”.

The words IP phone, phone, VoIP phone or SIP phone are used interchangeably and synonymously to mean

Matrix SPARSH VP110. Some of the terms specific to this document that you will encounter frequently are defined

below:

•ITSP: Abbreviated form of Internet Telephony Service Provider. You can register the SIP account of

SPARSH VP110 to the SIP servers supported by an ITSP.

•OFF-Hook: The phone goes in OFF-Hook state when you,

• Lift the Handset from the cradle.

Or,

• Press the Speaker key to activate the Speaker mode.

Or,

• Press the Headset key to activate the Headset mode.

•ON-Hook: The phone goes in ON-Hook state when you,

• Replace the Handset on the cradle.

Or,

• Press the Speaker key to deactivate the Speaker mode.

Matrix SPARSH VP110 User Guide 5

Or,

• Press the Headset key to deactivate the Headset mode.

•Calling party/Caller: The person who makes the call.

•Called party/Callee: The person to whom the call is made.

•User: The person who is in possession of the SPARSH VP110 IP phone and uses it.

•Remote user/Remote party/Remote end/Far end: The person with whom the user interacts.

•Phone/IP Phone: Both of these terms have been used synonymously in this document to refer to Matrix

SPARSH VP110.

Using this document, we hope, you will be able to install, operate and make optimum use of SPARSH VP110. If you

encounter any technical problems, contact your dealer/reseller or you can mail Matrix Technical Support in the

following id: [email protected].

6Matrix SPARSH VP110 User Guide

Matrix SPARSH VP110 User Guide 7

CHAPTER 2

Know Your SPARSH VP110

SPARSH VP110 is a new breed of entry-level SIP phone that redefines the desktop telephony experience and

quality of business communications. It provides features and functions normally available in high-end phones such

as large graphical LCD, 5-line display, context sensitive keys, full-duplex speakerphone, integrated PoE, auto

provisioning and broad array of call management features. Perfect fit for everyday users with basic communication

needs, SPARSH VP110 finds its applications in call centres, enterprises, small businesses and branch offices.

For a list of advanced technical information about the IP phone, refer “Appendix”.

This chapter provides the overview of the SPARSH VP110 IP phone. If you require additional information or

assistance with your new phone, contact your reseller/vendor.

8Matrix SPARSH VP110 User Guide

Hardware Component Instructions

The main hardware components of the SPARSH VP110 IP phone are the LCD screen and the keypad.

Hardware component instructions of the IP phone are:

KeyLabel Item Description

1LCDScreen

Showsinformationaboutcalls,messages,softkeys,time,

dateandotherrelevantdata:

•Callinformation—callerID,callduration

•Icons(forexample,)

•Missedcalltextorsecondincomingcaller

information

•Prompttext(forexample,“Savingconfig

file!”)

•Timeanddate

2PowerIndicatorLED Indicatesphonepowerstatusandphonestatus.

1

2

3

4

5

6

7

8

9

10

11

12

Matrix SPARSH VP110 User Guide 9

Icon Instructions

Icons appearing on the LCD screen are described in the following table:

3

Navigation

Keys Scrollthroughthedisplayedinformation.

OK Key Confirmsactionsoranswersincomingcalls.

4 MuteKey Mutesorun‐mutescalls.

5MessageKey Indicatesandaccessesvoicemails.

6TransferKey Transfersacalltoanotherparty.

7HeadsetKey Togglestheheadsetmode.

8 SpeakerphoneKey Togglesthehands‐freespeakerphonemode.

9RDKey Redialsapreviouslydialednumber.

10 VolumeKey Adjuststhevolumeofthehandset,headset,speaker,and

ringer.

11 Keypad Providesthedigits,lettersandspecialcharactersin

context‐sensitiveapplications.

12 SoftKeys

Labelautomaticallytoidentitytheircontext‐sensitive

features.

Icon Description

Networkisunavailable

Registeredsuccessfully

Registerfailed

Registering

Hands‐freespeakerphonemode

Handsetmode

Headsetmode

Multi‐linguallowercaselettersinputmode

10 Matrix SPARSH VP110 User Guide

LED Instructions

Power Indicator LED

Multi‐lingualuppercaselettersinputmode

Alphanumeric

Numericinputmode

Multi‐lingualuppercaseandlowercaselettersinput

mode

VoiceMail

TextMessage

AutoAnswer

DoNotDisturb

CallForwarded/ForwardedCalls

CallHold

CallMute

Ringervolumeis0

KeypadLock

ReceivedCalls

PlacedCalls

MissedCalls

LEDStatus Description

Solidgreen

Thephoneisinitializing.

Thephoneisbusy.

Thephoneisidle.

Thecallisplacedonholdorisheld.

Thephonereceivesatextmessageorvoicemail.

Matrix SPARSH VP110 User Guide 11

The above table displays the default LED status. The status of the power indicator LED is configurable via

web user interface. Refer “Power Indicator LED” for details.

Fastflashinggreen(300ms) Thephoneisringing.

Thecallismute.

Off Thephoneispoweredoff.

12 Matrix SPARSH VP110 User Guide

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Matrix Sparsh VP110 User manual

Matrix Sparsh VP110 User manual

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