Dell Inspiron 13 5368 2-in-1 User manual

Inspiron 13

5000 Series 2-in-1

Service Manual

Computer Model: Inspiron 13-5368

Regulatory Model: P69G

Regulatory Type: P69G001

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better

use of your computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss

of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal

injury, or death.

copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in

the United States and/or other jurisdictions. All other marks and names mentioned herein may

be trademarks of their respective companies.

2016-05

Rev. A01

Contents

Before working inside your computer...................................12

Before you begin .............................................................................................12

Safety instructions............................................................................................12

Recommended tools....................................................................................... 13

After working inside your computer......................................15

Removing the base cover.........................................................16

Procedure.........................................................................................................16

Replacing the base cover.........................................................19

Procedure.........................................................................................................19

Removing the battery...............................................................20

Prerequisites.................................................................................................... 20

Procedure........................................................................................................ 20

Replacing the battery............................................................... 22

Procedure.........................................................................................................22

Post-requisites................................................................................................. 22

Removing the memory modules............................................ 23

Prerequisites.....................................................................................................23

Procedure........................................................................................................ 24

Replacing the memory modules............................................ 26

Procedure........................................................................................................ 26

Post-requisites................................................................................................. 27

3

Removing the hard drive..........................................................29

Prerequisites.....................................................................................................29

Procedure........................................................................................................ 29

Replacing the hard drive..........................................................32

Procedure.........................................................................................................32

Post-requisites................................................................................................. 32

Removing the coin-cell battery..............................................33

Prerequisites.....................................................................................................33

Procedure.........................................................................................................33

Replacing the coin-cell battery.............................................. 35

Procedure.........................................................................................................35

Post-requisites................................................................................................. 35

Removing the wireless card.................................................... 36

Prerequisites.....................................................................................................36

Procedure........................................................................................................ 36

Replacing the wireless card.....................................................38

Procedure........................................................................................................ 38

Post-requisites.................................................................................................39

Removing the keyboard daughter-board............................ 40

Prerequisites.................................................................................................... 40

Procedure........................................................................................................ 40

Replacing the keyboard daughter-board.............................42

Procedure........................................................................................................ 42

Post-requisites.................................................................................................42

4

Removing the speakers............................................................43

Prerequisites.....................................................................................................43

Procedure........................................................................................................ 43

Replacing the speakers............................................................ 45

Procedure........................................................................................................ 45

Post-requisites.................................................................................................45

Removing the fan...................................................................... 46

Prerequisites.................................................................................................... 46

Procedure........................................................................................................ 46

Replacing the fan...................................................................... 48

Procedure........................................................................................................ 48

Post-requisites.................................................................................................48

Removing the heat sink............................................................49

Prerequisites.................................................................................................... 49

Procedure........................................................................................................ 49

Replacing the heat sink............................................................ 51

Procedure.........................................................................................................51

Post-requisites................................................................................................. 51

Removing the power and volume-buttons board.............. 52

Prerequisites.....................................................................................................52

Procedure.........................................................................................................52

Replacing the power and volume-buttons board.............. 54

Procedure........................................................................................................ 54

Post-requisites.................................................................................................54

5

Removing the status-light board........................................... 55

Prerequisites.....................................................................................................55

Procedure.........................................................................................................55

Replacing the status-light board............................................58

Procedure........................................................................................................ 58

Post-requisites.................................................................................................58

Removing the touch pad..........................................................59

Prerequisites.....................................................................................................59

Procedure........................................................................................................ 59

Replacing the touch pad..........................................................63

Procedure........................................................................................................ 63

Post-requisites.................................................................................................63

Removing the I/O board.......................................................... 64

Prerequisites.................................................................................................... 64

Procedure........................................................................................................ 64

Replacing the I/O board...........................................................66

Procedure........................................................................................................ 66

Post-requisites.................................................................................................66

Removing the display assembly..............................................67

Prerequisites.....................................................................................................67

Procedure.........................................................................................................67

Replacing the display assembly.............................................. 71

Procedure......................................................................................................... 71

Post-requisites..................................................................................................71

6

Removing the power-adapter port........................................72

Prerequisites.....................................................................................................72

Procedure.........................................................................................................72

Replacing the power-adapter port........................................ 74

Procedure.........................................................................................................74

Post-requisites................................................................................................. 74

Removing the system board....................................................75

Prerequisites.....................................................................................................75

Procedure.........................................................................................................75

Replacing the system board....................................................79

Procedure.........................................................................................................79

Post-requisites................................................................................................. 79

Entering the Service Tag in the BIOS setup program.................................... 80

Removing the palm rest and keyboard assembly................81

Prerequisites.....................................................................................................81

Procedure.........................................................................................................81

Replacing the palm rest and keyboard assembly................83

Procedure........................................................................................................ 83

Post-requisites.................................................................................................83

Removing the display panel....................................................84

Prerequisites.................................................................................................... 84

Procedure........................................................................................................ 84

Replacing the display panel.....................................................87

Procedure.........................................................................................................87

Post-requisites................................................................................................. 87

7

Removing the display back-cover and antenna

assembly..................................................................................... 88

Prerequisites.................................................................................................... 88

Procedure........................................................................................................ 88

Replacing the display back-cover and antenna

assembly..................................................................................... 90

Procedure........................................................................................................ 90

Post-requisites.................................................................................................90

Removing the camera...............................................................91

Prerequisites.....................................................................................................91

Procedure.........................................................................................................91

Replacing the camera...............................................................93

Procedure........................................................................................................ 93

Post-requisites.................................................................................................93

Removing the display cable.................................................... 94

Prerequisites.................................................................................................... 94

Procedure........................................................................................................ 94

Replacing the display cable.....................................................96

Procedure........................................................................................................ 96

Post-requisites.................................................................................................96

Removing the sensor board.................................................... 97

Prerequisites.....................................................................................................97

Procedure.........................................................................................................97

Replacing the sensor board.................................................... 99

Procedure........................................................................................................ 99

Post-requisites.................................................................................................99

8

Flashing the BIOS.................................................................... 100

Technology and components............................................... 101

Audio...............................................................................................................101

Downloading the audio driver.................................................................101

Identifying the audio controller...............................................................101

Changing the audio settings................................................................... 102

Camera...........................................................................................................102

Identifying the webcam in device manager........................................... 102

Starting the camera application.............................................................. 102

Getting the Dell Webcam Central...........................................................103

Display............................................................................................................104

Adjusting the brightness..........................................................................104

Changing the screen resolution..............................................................104

Rotating the display................................................................................. 105

Cleaning the display................................................................................ 106

HDMI.............................................................................................................. 106

Connecting to external display devices..................................................106

Graphics.........................................................................................................108

Downloading the graphics driver............................................................108

Identifying the display adapter................................................................108

Changing the display settings in Intel HD Graphics Control Panel.......109

Intel WiDi........................................................................................................109

Downloading the WiDi application..........................................................110

Setting up the wireless display.................................................................110

USB..................................................................................................................111

Downloading the USB 3.0 driver..............................................................111

Enabling or disabling the USB in BIOS setup program............................111

Fixing a no-boot issue caused by USB emulation.................................. 112

Wi-Fi................................................................................................................112

Turning on or off Wi-Fi............................................................................ 112

Downloading the Wi-Fi driver..................................................................112

9

Configuring Wi-Fi..................................................................................... 113

Bluetooth........................................................................................................113

Turning on or off Bluetooth.....................................................................114

Pairing the Bluetooth-enabled devices...................................................114

Removing the Bluetooth device.............................................................. 115

Transferring files between devices using Bluetooth...............................115

Hard Drive.......................................................................................................116

Identifying the hard drive......................................................................... 116

Identifying the hard drive in BIOS setup program...................................117

Media-card reader..........................................................................................117

Browsing a media card.............................................................................117

Downloading the media-card reader driver............................................117

Keyboard.........................................................................................................118

Changing the keyboard language........................................................... 118

Keyboard shortcuts.................................................................................. 118

Touch pad...................................................................................................... 119

Identifying the touch pad........................................................................ 120

Touch pad gestures.................................................................................120

Power adapter............................................................................................... 120

Battery.............................................................................................................121

Chipset............................................................................................................121

Downloading the chipset driver.............................................................. 121

Identifying the chipset............................................................................. 122

Memory.......................................................................................................... 123

Checking the system memory in Windows............................................ 123

Verifying the system memory in BIOS setup program...........................123

Testing memory using ePSA....................................................................123

Processors......................................................................................................123

Identifying the processors in Windows...................................................124

Checking the processor usage in the task manager..............................124

Operating System.......................................................................................... 125

Service Tag location...................................................................................... 125

Device drivers.................................................................................................125

Intel Dynamic Platform and Thermal Framework.................................. 125

10

Intel Chipset Software Installation Utility................................................125

Intel HD Graphics 520 driver...................................................................126

Intel Serial IO Driver.................................................................................126

Intel Trusted Execution Engine Interface................................................128

Intel Virtual Button driver.........................................................................129

Intel Wireless 3165 WiFi and Bluetooth drivers.......................................130

BIOS overview................................................................................................ 131

Entering the BIOS setup program............................................................131

Boot menu................................................................................................131

Boot menu enhancements...................................................................... 131

Timing key sequences..............................................................................131

System diagnostic lights........................................................ 132

Getting help and contacting Dell.........................................134

Self-help resources........................................................................................134

Contacting Dell..............................................................................................135

11

Before working inside your

computer

NOTE: The images in this document may differ from your computer

depending on the configuration you ordered.

Before you begin

1 Save and close all open files and exit all open applications.

2 Shut down your computer.

The shut-down instruction varies depending on the operating system

installed on your computer.

– Windows 10: Click or tap Start → Power → Shut down.

– Windows 8.1: On the Start screen, click or tap the power icon →

Shut down.

– Windows 7: Click or tap Start → Shut down.

NOTE: If you are using a different operating system, see the

documentation of your operating system for shut-down

instructions.

3 Disconnect your computer and all attached devices from their electrical

outlets.

4 Disconnect all cables such as telephone cables, network cables, and so

on, from your computer.

5 Disconnect all attached devices and peripherals, such as keyboard,

mouse, monitor, and so on, from your computer.

6 Remove any media card and optical disc from your computer, if

applicable.

Safety instructions

Use the following safety guidelines to protect your computer from potential

damage and ensure your personal safety.

12

WARNING: Before working inside your computer, read the safety

information that shipped with your computer. For more safety best

practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

WARNING: Disconnect all power sources before opening the

computer cover or panels. After you finish working inside the

computer, replace all covers, panels, and screws before connecting to

the electrical outlet.

CAUTION: To avoid damaging the computer, ensure that the work

surface is flat and clean.

CAUTION: To avoid damaging the components and cards, handle

them by their edges, and avoid touching pins and contacts.

CAUTION: You should only perform troubleshooting and repairs as

authorized or directed by the Dell technical assistance team. Damage

due to servicing that is not authorized by Dell is not covered by your

warranty. See the safety instructions that shipped with the product or

at www.dell.com/regulatory_compliance.

CAUTION: Before touching anything inside your computer, ground

yourself by touching an unpainted metal surface, such as the metal at

the back of the computer. While you work, periodically touch an

unpainted metal surface to dissipate static electricity, which could

harm internal components.

CAUTION: When you disconnect a cable, pull on its connector or on

its pull tab, not on the cable itself. Some cables have connectors with

locking tabs or thumb-screws that you must disengage before

disconnecting the cable. When disconnecting cables, keep them

evenly aligned to avoid bending any connector pins. When connecting

cables, ensure that the ports and connectors are correctly oriented

and aligned.

CAUTION: Press and eject any installed card from the media-card

reader.

Recommended tools

The procedures in this document may require the following tools:

• Phillips screwdriver

13

• Plastic scribe

14

After working inside your

computer

CAUTION: Leaving stray or loose screws inside your computer may

severely damage your computer.

1 Replace all screws and ensure that no stray screws remain inside your

computer.

2 Connect any external devices, peripherals, or cables you removed before

working on your computer.

3 Replace any media cards, discs, or any other parts that you removed

before working on your computer.

4 Connect your computer and all attached devices to their electrical

outlets.

5 Turn on your computer.

15

Removing the base cover

WARNING: Before working inside your computer, read the safety

information that shipped with your computer and follow the steps in

Before working inside your computer. After working inside your

computer, follow the instructions in After working inside your

computer. For more safety best practices, see the Regulatory

Compliance home page at

www.dell.com/regulatory_compliance.

Procedure

1 Close the display and turn the computer over.

16

2 Remove the screws that secure the base cover to the palm-rest

assembly.

1 screws (9) 2 base cover

3 palm-rest assembly

17

3 Using a plastic scribe, release the tabs that secure the base cover to the

palm-rest assembly and remove the base cover off the palm-rest

assembly.

1 plastic scribe 2 palm-rest assembly

3 base cover

18

Replacing the base cover

WARNING: Before working inside your computer, read the safety

information that shipped with your computer and follow the steps in

Before working inside your computer. After working inside your

computer, follow the instructions in After working inside your

computer. For more safety best practices, see the Regulatory

Compliance home page at

www.dell.com/regulatory_compliance.

Procedure

1 Align the base cover with the palm-rest assembly and snap it into place.

2 Replace the screws that secure the base cover to the palm-rest assembly.

19

Removing the battery

WARNING: Before working inside your computer, read the safety

information that shipped with your computer and follow the steps in

Before working inside your computer. After working inside your

computer, follow the instructions in After working inside your

computer. For more safety best practices, see the Regulatory

Compliance home page at

www.dell.com/regulatory_compliance.

Prerequisites

Remove the base cover.

Procedure

1 Disconnect the battery cable from the system board.

2 Remove the screws that secure the battery to the palm-rest assembly.

20

Page is loading ...

Dell Inspiron 13 5368 2-in-1 User manual

This manual is also suitable for

Dell Inspiron 13 5368 2-in-1 User manual

Related papers

Other documents