Polycom VVX 501 Quick User Manual





VVX501



VVX600



Polycom

VVX

501and

Polycom

VVX

601

QuickUserGuide

ForusewithPolycom®UCSoftware4.1.2

Theinformationinthisguideappliestoboththe

Polycom®VVX®501andPolycom®VVX®600Business

MediaPhones.Notethatconfigurationsvaryandthe

screendisplaysusedinthisguidemaynotreflectthose

onyourphone.Seeyoursystemadministratorformore



information.Fordetailedinformationonhowtouseyour

phone,seethePolycomVVX501andPolycomVVX600

BusinessMediaPhonesUserGuide,availableby

navigatingtoyourphone’sSupportpagefromthe

BusinessMediaPhonesSupportpage.



www.polycom.com|1725‐44639‐001Rev.A|Nov2012

©2012,Polycom,Inc.Allrightsreserved.POLYCOM®,the

Polycomlogoandthenamesandmarksassociatedwith

Polycom’sproductsaretrademarksand/orservicemarksof

Polycom,Inc.andareregisteredand/orcommonlawmarksin

theUnitedStatesandvariousothercountries.Allother

trademarksarepropertyoftheirrespective

owners.Noportion

hereofmaybereproducedortransmittedinanyformorbyany

means,foranypurposeotherthantherecipient’spersonaluse,

withouttheexpresswrittenpermissionofPolycom.

About the Touchscreen

Taptoselectandhighlightscreenitems.Toscroll,touch

thescreen,andswipeyourfingerup,down,right,orleft.

Togobacktoapreviousscreen,tapBack.

Phone Views

YourphonehasfourmainViews:Home,Calls,

ActiveCall,andLinesview(thedefault).Youcanaccess

Home

andLinesviewatanytime.Ifyourphonehasone

ormorecalls,youcanalsoaccessCallsorActiveCall

view.

TochangeViews:

 ForHomeview,press .

 FromHomeview,presstoalternatebetween

HomeandLinesview,or,ifyouhaveoneormore

calls,betweenHomeandeitherCallsorActiveCall

view.

 ToswitchbetweenLinesandeitherCallsorActiveCall

view,swipethescreen.

Home View

Homeviewdisplaysiconsyoucantaptoaccessphone

functions.TouchandholdthePageIndicator(shown

next)todisplaymoreorfewericons.

Youcanalsoswipe

thescreentodisplaymoreicons.



FromHomeview,tapthephoneLinetodisplayyour

phoneLinesandFavorites(shownnext).Togoback,

tapClose(shownnext).



Lines View

LinesviewdisplaysphoneLines,Favorites,andsoftkeys.



Ifyourphoneisidle,youcan:

 TapthephoneLinetoaccesstheDialer.

 SwipetoswitchbetweenLinesviewandtheBrowser

(ifenabledonyourphone).

Active Call View

Ifyourphoneonlyhasonecall—andit’sactive—youcan

accessActiveCallview.



Calls View

Ifyourphonehasmultiplecalls,oroneheldcall,youcan

accessCallsview.



Callcolorindicatesstatus:

 Darkgreen—Activecall

 Darkblue—Incomingandheldcalls

 Brightgreen—Activecallishighlighted

 Brightblue—Incomingorheldcallishighlighted

Tapacalltohighlightit.Thesoftkeyscontrolthe

highlightedcall.

Entering Data

Usetheonscreenkeyboardorthedialpad

keystoenter

information.Tobackspace,tap .

Tousetheonscreenkeyboard,tap .

Totypewiththedialpadkeys,pressadialpadkey

repeatedlytoviewthecharacteroptionsandstopto

select.Totypeothercharacters,tapEncodingorMode.

Whenusingthedialpadkeys,usethe1,*,0,and#keys.

About Calls

Onlyonecallcanbeactiveatonetime.

Youcanusethehandset,speakerphone,orheadsetfor

calls.Duringacall,youcanchangemodesbypickingup

thehandset,orbypressingor .



Tip:ReturningtoYourCalls

Ifyounavigateawayfromyourcall(s),tap

toseeActiveCallorCallsviewagain.



Note:AboutHeadsets



Yourphonesupportswiredandwireless

headsets,includingelectronichookswitch(EHS)

headsets.VVX600phonesalsosupport

Bluetoothheadsets.Forconnectiondirections,

refertoyourheadsetdocumentation.Formore

information,seeUsingHeadsetswithPolycom

Phones,availablefrom

http://support.polycom.com/UCEngAdvisories.



Placing Calls

Pickupthehandset,orpressor .Enterthe

phonenumber,andtap .

FromLinesview:TapthephoneLine,enterthephone

number,andtap .

FromHomeview:TapNewCall,enterthephone

number,andtap .



Timesaver:PlacingCallsQuickly

TaparecentcallorFavorite,ortapacontact’s

phonenumberintheContactDirectory.

VVX501

VVX600



Answering Calls

Toanswerwiththespeakerphone,pressortap

Answer.Toanswerwiththehandset,pickupthe

handset.Toanswerwithaheadset,press .

Toansweranewcallwhileonanactivecall,tapAnswer.

Thecurrentcallwillbeheld.

Ending Calls

Toendanactivecall,replace

thehandset,press ,or

press .Or,tapEndCall.

Toendaheldcall,navigatetoCallsviewandhighlight

theheldcall.TapResume,andtapEndCall.

Holding Calls

FromLines,Calls,orActiveCallview,tapHold.Ifyou’re

inCallsview,remembertohighlight

thecallfirst.

Toresumeaheldcall,tapResumefromeitherLinesor

Callsview.

Transferring Calls

FromLines,Calls,orActiveCallview,tapTransfer,and

calltheotherparty.Whenyouheartheringbacksound,

orafteryoutalkwiththeotherparty,tapTransfer.

Forwarding Calls

Toenable

callforwarding,tapForwardfromHomeor

Linesview.Taptheforwardingtypetoenable,typea

forwardingnumber,andtapEnable.

Todisablecallforwarding,tapForwardfromHomeor

Linesview,taptheforwardingtypetodisable,andtap

Disable.

Toenableper‐callforwarding:Asyourphone

rings,tap

Forward,entertheforwardingnumber,andtap

Forward.

Placing Conference Calls

Callthefirstparty,andafterthecallconnects,tap

Confrnc.Then,dialandconnectwiththesecondparty

andtapConfrncagain.

FromLinesorCallsview,youcan:

 TapHoldtoholdallparticipants.

 Tap

EndCalltoremoveyourselffromthecall,but

keeptheotherparticipantsconnected.

 TapManagetomanageeachparticipant.

 TapSplittoendtheconferenceandholdall

participants.



Timesaver:PlacingConferenceCalls

Ifyouhaveanactiveandheldcall,tapJointo

setupaconference.

Favorites

Favoritesareyourcontactsyouwantquickaccessto.

YourFavoriteslistdisplaysallyourFavorites.Asmaller

numberofFavoritesdisplaysinLinesview,andwhenyou

tapthephoneLinefromHomeview.

 ToviewyourFavoriteslist—TapNewCallfrom

Homeview,andtapFavorites.

 TomakeacontactaFavorite—Navigatetoyour

ContactDirectoryandtapthecontact.TapAddto

Favorites,andtapYestoconfirm.

 TodialaFavorite—TaptheFavoritefromHomeor

Linesview,orfromyourFavoriteslist.

 ToreorderyourFavoriteslist—Updatethecontact’s

FavoriteIndexnumberintheContactDirectory.



Tip:WhatDoesaGreenStarMean?

Agreenstar, ,indicatesaFavorite.

Viewing Recent Calls

ToviewyourRecentCallslist,tapDirectoriesfrom

Homeview,andtapRecentCalls.

FromtheRecentCallslist,taptosortandordercalls,

taptodisplayonlycertaincalls,ortapacall

record

tocalltheperson.



Timesaver:ViewingRecentCalls

Tap(shownnext)fromLines,Calls,or

ActiveCallview.



Tip:SavingRecentCallerstoYourDirectory

FromyourRecentCallslist,tapnexttothe

call,andtapSave.Enteradditionalinformation

andtapSave.

Contact Directory

 ToviewyourDirectory—TapDirectoriesfrom

Homeview,andtapContactDirectory.

 Toaddacontact—NavigatetoyourContactDirectory

andtap .Typethecontact’sinformation,andtap

Save.TomakeacontactaFavorite,entera

FavoriteIndexnumber.

 Toupdatecontactinformation—Navigatetoyour

ContactDirectoryandtapthecontact.Tap ,

updatethecontact’sinformation,andtapSave.

 Todeleteacontact—Navigate

toyour

ContactDirectoryandtapthecontact.Tap ,and

tapYestoconfirm.

 Tosearchforacontact—Navigatetoyour

ContactDirectoryandtapSearch.Entersearch

criteria,andtapSearch.

 TodialacontactfromyourDirectory—Navigateto

yourContactDirectoryandtap

thecontact.Fromthe

contact’sinformationscreen,tapthecontact’sphone

number.

Listening to Voice Mail

TapMessagesfromHomeview,andtap

MessageCenter.TapConnectandfollowtheprompts.



Timesaver:AccessingYourMessageCenter

Tap(shownnext)fromLines,Calls,or

ActiveCallview.

Muting the Microphone

Duringacall,presssootherpartiescan’thearyou.

TodisableMute,pressagain.

Using Do Not Disturb

IfyourservicesupportsDoNotDisturb,youcanenable

ordisableringing.Toenableordisableringing,tapDND



fromHomeorLinesview.WhenDoNotDisturbis

enabled,theDNDicon, ,displaysinthestatusbar.

IfyouhaveaVVX600,youcantap todisableDND.

Adjusting Volume

Tochangecallvolume,pressduringacall.To

changetheringervolume,presswhenthe

phoneisidleorringing.

Updating Ringtones

Tochangetheincomingcallringtone,tapSettingsfrom

Homeview,andtapBasic>RingType.Taptheringtone

youwant.

Tosetaringtoneforacontact,navigatetoyour

ContactDirectoryandtapthecontact.Tap ,update

thecontact’sRingType,andtapSave.

Blind Transfer

Totransferacallwithoutnotificationtorecepient,select

TransferKeywhileonthecall.PressBlindSoftKey.

Whenyouheardialtone,entertheextension,oryou

mayalsoselectbypressingtheLineKey.PressDial

Call Park

Toputacallonholdatone

phoneandcontinuethe

conversationfromanotherphone,presstheHoldKey

thenpressNewCallPress*68#andfollowtheprompts.

Dialthedesiredextensionnumberfollowedbythe(#)

Key.Toparkthecallpressthe(#)Key.Whenyoureach

thedestinationofthephonewhere

thecallwasparked,

press*88#andfollowtheprompts.Entertheextention

ofthecalldestinationandPressDial



Polycom VVX 501, VVX 601 Quick User Manual

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