User Guide
www.hp.com/support/ljM28MFP
LaserJet Pro MFP M28-M31
HP LaserJet Pro MFP M28-M31
User Guide
Copyright and License
© Copyright 2018 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 4, 01/2019
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Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
Warning icons ............................................................................................................................................................................ 2
Printer views .............................................................................................................................................................................. 3
Printer front view ................................................................................................................................................. 3
Printer back view .................................................................................................................................................. 3
Control panel view ............................................................................................................................................... 4
Wireless models .............................................................................................................................. 4
Base models .................................................................................................................................... 5
Printer specications ................................................................................................................................................................ 6
Technical specications ....................................................................................................................................... 6
Supported operating systems ........................................................................................................................... 6
Mobile printing solutions .................................................................................................................................... 7
Printer dimensions .............................................................................................................................................. 8
Power consumption, electrical specications, and acoustic emissions ...................................................... 8
Operating-environment range ........................................................................................................................... 8
Printer hardware setup and software installation .............................................................................................................. 9
2 Paper trays .............................................................................................................................................................................................. 11
Introduction ............................................................................................................................................................................. 12
Load paper trays .................................................................................................................................................................... 12
Input tray ............................................................................................................................................................. 12
Load and print envelopes ..................................................................................................................................................... 13
Introduction ........................................................................................................................................................ 13
Print envelopes .................................................................................................................................................. 13
Envelope orientation ......................................................................................................................................... 13
Load and print labels ............................................................................................................................................................. 14
Introduction ........................................................................................................................................................ 14
Manually feed labels ......................................................................................................................................... 14
Label orientation ............................................................................................................................................... 14
ENWW iii
3 Supplies, accessories, and parts .......................................................................................................................................................... 15
Order supplies, accessories, and parts ............................................................................................................................... 16
Ordering .............................................................................................................................................................. 16
Supplies and accessories ................................................................................................................................. 16
Replace the toner cartridge .................................................................................................................................................. 17
Cartridge information ....................................................................................................................................... 17
Remove and replace the toner cartridge ....................................................................................................... 17
4 Print .......................................................................................................................................................................................................... 21
Print tasks (Windows) ............................................................................................................................................................ 22
How to print (Windows) .................................................................................................................................... 22
Manually print on both sides (Windows) ........................................................................................................ 23
Print multiple pages per sheet (Windows) .................................................................................................... 23
Select the paper type (Windows) .................................................................................................................... 24
Print tasks (OS X) .................................................................................................................................................................... 25
How to print (OS X) ............................................................................................................................................ 25
Manually print on both sides (OS X) ................................................................................................................ 25
Print multiple pages per sheet (OS X) ............................................................................................................ 25
Select the paper type (OS X) ............................................................................................................................ 26
Mobile printing ........................................................................................................................................................................ 27
Introduction ........................................................................................................................................................ 27
Wi-Fi Direct (wireless models only) ................................................................................................................ 27
Enable or disable Wi-Fi Direct ..................................................................................................... 28
Change the printer Wi-Fi Direct name ....................................................................................... 29
AirPrint ................................................................................................................................................................. 29
Android embedded printing (wireless models only) .................................................................................... 30
5 Copy .......................................................................................................................................................................................................... 31
Make a copy ............................................................................................................................................................................. 32
Copy identication card ......................................................................................................................................................... 33
6 Scan .......................................................................................................................................................................................................... 35
Scan by using the HP Scan software (Windows) ............................................................................................................... 36
Scan by using the HP Easy Scan Software (OS X) ............................................................................................................. 37
Additional scan tasks ............................................................................................................................................................. 38
7 Manage the printer ................................................................................................................................................................................. 39
Change the printer connection type (Windows) ................................................................................................................ 40
Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ....................... 41
Advanced conguration with HP Utility for OS X ............................................................................................................... 43
iv ENWW
Open HP Utility ................................................................................................................................................... 43
HP Utility features ............................................................................................................................................. 43
Congure IP network settings .............................................................................................................................................. 45
Introduction ........................................................................................................................................................ 45
Printer sharing disclaimer ................................................................................................................................ 45
View or change network settings ................................................................................................................... 45
Manually congure IPv4 TCP/IP parameters ................................................................................................. 45
Printer security features ....................................................................................................................................................... 47
Introduction ........................................................................................................................................................ 47
Assign or change the system password using the HP Embedded Web Server ....................................... 47
Energy-conservation settings .............................................................................................................................................. 49
Introduction ........................................................................................................................................................ 49
Set the Sleep/Auto O After Inactivity setting .............................................................................................. 49
Set the Shut Down After Inactivity delay and congure the printer to use 1 watt or less of power .... 50
Set the Delay Shut Down setting .................................................................................................................... 51
Update the rmware .............................................................................................................................................................. 52
Update the rmware using the Firmware Update Utility ............................................................................ 52
8 Solve problems ....................................................................................................................................................................................... 53
Customer support .................................................................................................................................................................. 54
Laser Warning ......................................................................................................................................................................... 55
Interpret control-panel light patterns ................................................................................................................................. 56
Restore the factory-set defaults ......................................................................................................................................... 60
A “Cartridge is low” or “Cartridge is very low” message displays ................................................................................... 61
Change the “Very Low” settings ...................................................................................................................... 61
Order supplies .................................................................................................................................................... 62
Printer does not pick up paper or misfeeds ....................................................................................................................... 63
Introduction ........................................................................................................................................................ 63
The product does not pick up paper ............................................................................................................... 63
The product picks up multiple sheets of paper ............................................................................................ 63
Clear paper jams ..................................................................................................................................................................... 64
Introduction ........................................................................................................................................................ 64
Jam locations ..................................................................................................................................................... 64
Experiencing frequent or recurring paper jams? .......................................................................................... 65
Clear jams from the input tray ......................................................................................................................... 67
Clear jams from inside the product ................................................................................................................ 69
Clear jams from the output areas ................................................................................................................... 71
Improve print quality ............................................................................................................................................................. 73
Introduction ........................................................................................................................................................ 73
Update the printer rmware ............................................................................................................................ 73
Print from a dierent software program ....................................................................................................... 73
ENWW v
Check the paper-type setting for the print job ............................................................................................. 74
Check the paper type setting on the printer ............................................................................. 74
Check the paper type setting (Windows) .................................................................................. 74
Check the paper type setting (OS X) .......................................................................................... 74
Check toner-cartridge status ........................................................................................................................... 74
Cartridge cleaning .............................................................................................................................................. 75
Print a cleaning page ......................................................................................................................................... 76
Visually inspect the toner cartridge ................................................................................................................ 76
Check paper and the printing environment ................................................................................................... 76
Step one: Use paper that meets HP specications .................................................................. 76
Step two: Check the environment .............................................................................................. 77
Adjust Print Density ........................................................................................................................................... 77
Resolving print quality problems ......................................................................................................................................... 79
Introduction ........................................................................................................................................................ 79
Troubleshoot print quality problems ............................................................................................................. 79
Improve copy and scan image quality ................................................................................................................................ 87
Introduction ........................................................................................................................................................ 87
Check the scanner glass for dirt and smudges ............................................................................................. 87
Check the paper settings .................................................................................................................................. 87
Optimize for text or pictures ............................................................................................................................ 89
Edge-to-edge copying ...................................................................................................................................... 89
Solve wireless network problems ....................................................................................................................................... 90
Introduction ........................................................................................................................................................ 90
Wireless connectivity checklist ........................................................................................................................ 90
The printer does not print after the wireless conguration completes .................................................... 91
The printer does not print, and the computer has a third-party rewall installed ................................. 91
The wireless connection does not work after moving the wireless router or printer ............................ 91
Cannot connect more computers to the wireless printer ........................................................................... 91
The wireless printer loses communication when connected to a VPN ..................................................... 92
The network does not appear in the wireless networks list ....................................................................... 92
The wireless network is not functioning ........................................................................................................ 92
Perform a wireless network diagnostic test ................................................................................................. 92
Reduce interference on a wireless network .................................................................................................. 93
Index ............................................................................................................................................................................................................. 95
vi ENWW
1 Printer overview
Warning icons
Printer views
Printer specications
Printer hardware setup and software installation
For more information:
In the US, go to www.hp.com/support/ljM28MFP.
Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support &
Troubleshooting. Enter the product name, and then select Search.
HP's all-inclusive help for your product includes the following information:
Install and congure
Learn and use
Solve problems
Download software updates
Join support forums
Find warranty and regulatory information
ENWW 1
Warning icons
Warning icon denitions: The following warning icons may appear on HP products. Apply appropriate caution
where applicable.
Caution: Electric shock
Caution: Hot surface
Caution: Keep body parts away from moving parts
Caution: Sharp edge in close proximity
2 Chapter 1 Printer overview ENWW
Printer views
Printer front view
Printer back view
Control panel view
Printer front view
1
2
3
4
1 Control panel
2 Flatbed scanner
3 Output bin
4 Input tray
Printer back view
1
2
1 Power connection
2 USB interface port
ENWW Printer views 3
Control panel view
Wireless models
1
2
3
4
5
6
7
8
9
10
11
1 Control panel LED display The control panel LED display shows numerical information for copy settings and event
codes.
2 Copy Setup button Use this button to navigate through the Number of Copies, Lighter/Darker, and Reduce/
Enlarge options. The default option is Number of Copies.
3 Start Copy button Use this button to start a copy job. Or, in manual duplex mode, use this button to print the
second side of the page.
4
Cancel button
Press this button to cancel a job.
5 Supplies LED A Supplies light blinks when a supply error occurs, and it glows without blinking when the
supply is very low and replacement is required.
6 Power button/Ready LED Use this button to turn the printer on or o.
The Ready light is on when the printer is ready to print. It blinks when the printer is
receiving print data and dims when the printer is in a low-power state.
7 Attention LED The Attention light blinks when the printer requires user attention. If the Attention light is
on, the printer is in an error state.
8
Wireless button and LED
(wireless models only)
Press this button to turn the wireless feature on or o, or to congure a WiFi Direct
connection.
Press and hold this button to congure a WPS connection.
If the wireless LED light is on, there is a stable wireless connection. If it is blinking, there is
currently no wireless connection, or there is either a WPS or WiFi Direct conguration
process in progress. If it is blinking rapidly, there is an issue with the wireless connection.
9 ID Copy button Use this button to copy an identication card.
10 Down Arrow button Use this button to decrease the value that appears on the display.
11 Up Arrow button Use this button to increase the value that appears on the display.
4 Chapter 1 Printer overview ENWW
Base models
2
1
3
4
5
6
1 Copy ID button (HP LaserJet Pro MFP
M29 only)
Use this button to copy an identication card.
2 Start Copy button Use this button to start a copy job.
3 Supplies LED A Supplies light blinks when a supply error occurs, and it glows without blinking when the
supply is very low and replacement is required.
4 Power button/Ready LED Use this button to turn the printer on or o.
The Ready light is on when the printer is ready to print. It blinks when the printer is
receiving print data and dims when the printer is in a low-power state.
5 Attention LED The Attention light blinks when the printer requires user attention. If the Attention light is
on, the printer is in an error state.
6
Cancel button
Press this button to cancel a job.
ENWW Printer views 5
Printer specications
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/ljM28MFP.
Technical specications
Supported operating systems
Mobile printing solutions
Printer dimensions
Power consumption, electrical specications, and acoustic emissions
Operating-environment range
Technical specications
See www.hp.com/support/ljM28MFP for current information.
Supported operating systems
The following information applies to the printer-specic Windows and HP print drivers for OS X and to the
software installer.
Windows: The HP Software Installer installs the PCLmS, or PCLm-S driver depending on the Windows operating
system along with optional software when using the full software installer. See the software installation notes
for more information.
OS X: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/LaserJet
or from the Printer Support page, and then use HP Easy Start to install the HP print driver. HP Easy Start is not
included in the HP Software Installer.
1. Go to 123.hp.com/LaserJet.
2. Follow the steps provided to download the printer software.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
Table
1-1 Supported operating systems and print drivers
Windows 7, 32-bit and 64-bit The HP PCLmS printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows 8, 32-bit and 64-bit The HP PCLmS printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows 8 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
Windows 8.1, 32-bit and 64-bit The HP PCLm-S printer-specic print driver
is installed for this operating system as part
of the software installation.
Windows 8.1 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
Windows 10, 32-bit and 64-bit The HP PCLm-S printer-specic print driver
is installed for this operating system as part
of the software installation.
6 Chapter 1 Printer overview ENWW
Table 1-1 Supported operating systems and print drivers (continued)
Windows Server 2008 R2, 64-bit The HP PCLm.S printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best eort support
for the discontinued Server 2008 operating
system.
Windows Server 2008 R2, SP1, 64-bit The HP PCLm.S printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows Server 2012 The HP PCLmS printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows Server 2012 R2 The HP PCLm-S printer-specic print driver
is installed for this operating system as part
of the software installation.
Windows Server 2016, 64-bit The HP PCLmS printer-specic print driver is
installed for this operating system as part of
the software installation.
OS X 10.11 El Capitan, OS X 10.12 Sierra,
OS X 10.13
To install the print driver, download HP Easy
Start from 123.hp.com/LaserJet. Follow the
steps provided to install the printer software
and print driver.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM28MFP for HP's all-
inclusive help for the printer.
Mobile printing solutions
HP oers multiple mobile solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or
other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing are supported.
Wi-Fi Direct (wireless models only)
HP All-in-One Remote app for iOS and Android devices
Google Cloud Print
AirPrint
Android Printing
ENWW Printer specications 7
Printer dimensions
Figure 1-1 Dimensions for the printer
1
3
2
1
2
3
Printer fully closed Printer fully open
1. Height 196 mm (7.7 in) 447 mm (17.6 in)
2. Width 360 mm (14.2 in) 360 mm (14.2 in)
3. Depth 263 mm (10.4 in) 390 mm (15.4 in)
Weight (with cartridges) 5.3 kg (11.7 lb)
Power consumption, electrical specications, and acoustic emissions
See www.hp.com/support/ljM28MFP for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating-environment range
Environment Recommended Allowed
Temperature 15° to 27°C (59° to 80.6°F) 15° to 30°C (59° to 86°F)
Relative humidity 20% to 70% relative humidity (RH), non-
condensing
10% to 80% (RH), non-condensing
8 Chapter 1 Printer overview ENWW
Printer hardware setup and software installation
For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For
additional instructions, go to HP support on the Web.
Go to www.hp.com/support/ljM28MFP for HP's all-inclusive help for the printer. Find the following support:
Install and congure
Learn and use
Solve problems
Download software and rmware updates
Join support forums
Find warranty and regulatory information
ENWW Printer hardware setup and software installation 9
10 Chapter 1 Printer overview ENWW
2 Paper trays
Introduction
Load paper trays
Load and print envelopes
Load and print labels
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM28MFP.
HP's all-inclusive help for the printer includes the following information:
Install and congure
Learn and use
Solve problems
Download software and rmware updates
Join support forums
Find warranty and regulatory information
ENWW 11
Introduction
CAUTION: Keep hands out of paper trays when closing.
All trays must be closed when moving the printer.
Load paper trays
NOTE: To avoid paper jams:
Never add or remove paper from the tray during printing.
Before loading the tray, remove all of the paper from the input tray and straighten the stack.
When loading the tray, do not fan the paper.
Use paper that is not wrinkled, folded, or damaged.
Input tray
Load media with the top forward and the side to be printed on facing up. To prevent jams and skewing, always
adjust the side media guide.
NOTE: When you add new media, make sure that you remove all of the media from the input tray and
straighten the entire stack. This helps prevent multiple sheets of media from feeding through the product at one
time, reducing media jams.
12 Chapter 2 Paper trays ENWW
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