HP LaserJet Pro MFP M28-M31 Printer series Owner's manual

User Guide

www.hp.com/support/ljM28MFP

LaserJet Pro MFP M28-M31

HP LaserJet Pro MFP M28-M31

User Guide

Copyright and License

L.P.

Reproduction, adaptation, or translation without

prior written permission is prohibited, except as

allowed under the copyright laws.

The information contained herein is subject to

change without notice.

The only warranties for HP products and

services are set forth in the express warranty

statements accompanying such products and

services. Nothing herein should be construed as

constituting an additional warranty. HP shall not

be liable for technical or editorial errors or

omissions contained herein.

Edition 4, 01/2019

Trademark Credits

Adobe

®

, Adobe Photoshop

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, Acrobat

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, and

PostScript

®

are trademarks of Adobe Systems

Incorporated.

Apple and the Apple logo are trademarks of

Apple Inc., registered in the U.S. and other

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OS X is a trademark of Apple Inc., registered in

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AirPrint is a trademark of Apple Inc., registered in

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Microsoft® and Windows® are U.S. registered

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UNIX

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is a registered trademark of The Open

Group.

Table of contents

1 Printer overview ........................................................................................................................................................................................ 1

Warning icons ............................................................................................................................................................................ 2

Printer views .............................................................................................................................................................................. 3

Printer front view ................................................................................................................................................. 3

Printer back view .................................................................................................................................................. 3

Control panel view ............................................................................................................................................... 4

Wireless models .............................................................................................................................. 4

Base models .................................................................................................................................... 5

Printer specications ................................................................................................................................................................ 6

Technical specications ....................................................................................................................................... 6

Supported operating systems ........................................................................................................................... 6

Mobile printing solutions .................................................................................................................................... 7

Printer dimensions .............................................................................................................................................. 8

Power consumption, electrical specications, and acoustic emissions ...................................................... 8

Operating-environment range ........................................................................................................................... 8

Printer hardware setup and software installation .............................................................................................................. 9

2 Paper trays .............................................................................................................................................................................................. 11

Introduction ............................................................................................................................................................................. 12

Load paper trays .................................................................................................................................................................... 12

Input tray ............................................................................................................................................................. 12

Load and print envelopes ..................................................................................................................................................... 13

Introduction ........................................................................................................................................................ 13

Print envelopes .................................................................................................................................................. 13

Envelope orientation ......................................................................................................................................... 13

Load and print labels ............................................................................................................................................................. 14

Introduction ........................................................................................................................................................ 14

Manually feed labels ......................................................................................................................................... 14

Label orientation ............................................................................................................................................... 14

ENWW iii

3 Supplies, accessories, and parts .......................................................................................................................................................... 15

Order supplies, accessories, and parts ............................................................................................................................... 16

Ordering .............................................................................................................................................................. 16

Supplies and accessories ................................................................................................................................. 16

Replace the toner cartridge .................................................................................................................................................. 17

Cartridge information ....................................................................................................................................... 17

Remove and replace the toner cartridge ....................................................................................................... 17

4 Print .......................................................................................................................................................................................................... 21

Print tasks (Windows) ............................................................................................................................................................ 22

How to print (Windows) .................................................................................................................................... 22

Manually print on both sides (Windows) ........................................................................................................ 23

Print multiple pages per sheet (Windows) .................................................................................................... 23

Select the paper type (Windows) .................................................................................................................... 24

Print tasks (OS X) .................................................................................................................................................................... 25

How to print (OS X) ............................................................................................................................................ 25

Manually print on both sides (OS X) ................................................................................................................ 25

Print multiple pages per sheet (OS X) ............................................................................................................ 25

Select the paper type (OS X) ............................................................................................................................ 26

Mobile printing ........................................................................................................................................................................ 27

Introduction ........................................................................................................................................................ 27

Wi-Fi Direct (wireless models only) ................................................................................................................ 27

Enable or disable Wi-Fi Direct ..................................................................................................... 28

Change the printer Wi-Fi Direct name ....................................................................................... 29

AirPrint ................................................................................................................................................................. 29

Android embedded printing (wireless models only) .................................................................................... 30

5 Copy .......................................................................................................................................................................................................... 31

Make a copy ............................................................................................................................................................................. 32

Copy identication card ......................................................................................................................................................... 33

6 Scan .......................................................................................................................................................................................................... 35

Scan by using the HP Scan software (Windows) ............................................................................................................... 36

Scan by using the HP Easy Scan Software (OS X) ............................................................................................................. 37

Additional scan tasks ............................................................................................................................................................. 38

7 Manage the printer ................................................................................................................................................................................. 39

Change the printer connection type (Windows) ................................................................................................................ 40

Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ....................... 41

Advanced conguration with HP Utility for OS X ............................................................................................................... 43

iv ENWW

Open HP Utility ................................................................................................................................................... 43

HP Utility features ............................................................................................................................................. 43

Congure IP network settings .............................................................................................................................................. 45

Introduction ........................................................................................................................................................ 45

Printer sharing disclaimer ................................................................................................................................ 45

View or change network settings ................................................................................................................... 45

Manually congure IPv4 TCP/IP parameters ................................................................................................. 45

Printer security features ....................................................................................................................................................... 47

Introduction ........................................................................................................................................................ 47

Assign or change the system password using the HP Embedded Web Server ....................................... 47

Energy-conservation settings .............................................................................................................................................. 49

Introduction ........................................................................................................................................................ 49

Set the Sleep/Auto O After Inactivity setting .............................................................................................. 49

Set the Shut Down After Inactivity delay and congure the printer to use 1 watt or less of power .... 50

Set the Delay Shut Down setting .................................................................................................................... 51

Update the rmware .............................................................................................................................................................. 52

Update the rmware using the Firmware Update Utility ............................................................................ 52

8 Solve problems ....................................................................................................................................................................................... 53

Customer support .................................................................................................................................................................. 54

Laser Warning ......................................................................................................................................................................... 55

Interpret control-panel light patterns ................................................................................................................................. 56

Restore the factory-set defaults ......................................................................................................................................... 60

A “Cartridge is low” or “Cartridge is very low” message displays ................................................................................... 61

Change the “Very Low” settings ...................................................................................................................... 61

Order supplies .................................................................................................................................................... 62

Printer does not pick up paper or misfeeds ....................................................................................................................... 63

Introduction ........................................................................................................................................................ 63

The product does not pick up paper ............................................................................................................... 63

The product picks up multiple sheets of paper ............................................................................................ 63

Clear paper jams ..................................................................................................................................................................... 64

Introduction ........................................................................................................................................................ 64

Jam locations ..................................................................................................................................................... 64

Experiencing frequent or recurring paper jams? .......................................................................................... 65

Clear jams from the input tray ......................................................................................................................... 67

Clear jams from inside the product ................................................................................................................ 69

Clear jams from the output areas ................................................................................................................... 71

Improve print quality ............................................................................................................................................................. 73

Introduction ........................................................................................................................................................ 73

Update the printer rmware ............................................................................................................................ 73

Print from a dierent software program ....................................................................................................... 73

ENWW v

Check the paper-type setting for the print job ............................................................................................. 74

Check the paper type setting on the printer ............................................................................. 74

Check the paper type setting (Windows) .................................................................................. 74

Check the paper type setting (OS X) .......................................................................................... 74

Check toner-cartridge status ........................................................................................................................... 74

Cartridge cleaning .............................................................................................................................................. 75

Print a cleaning page ......................................................................................................................................... 76

Visually inspect the toner cartridge ................................................................................................................ 76

Check paper and the printing environment ................................................................................................... 76

Step one: Use paper that meets HP specications .................................................................. 76

Step two: Check the environment .............................................................................................. 77

Adjust Print Density ........................................................................................................................................... 77

Resolving print quality problems ......................................................................................................................................... 79

Introduction ........................................................................................................................................................ 79

Troubleshoot print quality problems ............................................................................................................. 79

Improve copy and scan image quality ................................................................................................................................ 87

Introduction ........................................................................................................................................................ 87

Check the scanner glass for dirt and smudges ............................................................................................. 87

Check the paper settings .................................................................................................................................. 87

Optimize for text or pictures ............................................................................................................................ 89

Edge-to-edge copying ...................................................................................................................................... 89

Solve wireless network problems ....................................................................................................................................... 90

Introduction ........................................................................................................................................................ 90

Wireless connectivity checklist ........................................................................................................................ 90

The printer does not print after the wireless conguration completes .................................................... 91

The printer does not print, and the computer has a third-party rewall installed ................................. 91

The wireless connection does not work after moving the wireless router or printer ............................ 91

Cannot connect more computers to the wireless printer ........................................................................... 91

The wireless printer loses communication when connected to a VPN ..................................................... 92

The network does not appear in the wireless networks list ....................................................................... 92

The wireless network is not functioning ........................................................................................................ 92

Perform a wireless network diagnostic test ................................................................................................. 92

Reduce interference on a wireless network .................................................................................................. 93

Index ............................................................................................................................................................................................................. 95

vi ENWW

1 Printer overview

●

Warning icons

●

Printer views

●

Printer specications

●

Printer hardware setup and software installation

For more information:

In the US, go to www.hp.com/support/ljM28MFP.

Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support &

Troubleshooting. Enter the product name, and then select Search.

HP's all-inclusive help for your product includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software updates

● Join support forums

● Find warranty and regulatory information

ENWW 1

Warning icons

Warning icon denitions: The following warning icons may appear on HP products. Apply appropriate caution

where applicable.

●

Caution: Electric shock

●

Caution: Hot surface

●

Caution: Keep body parts away from moving parts

●

Caution: Sharp edge in close proximity

2 Chapter 1 Printer overview ENWW

Printer views

●

Printer front view

●

Printer back view

●

Control panel view

Printer front view

1

2

3

4

1 Control panel

2 Flatbed scanner

3 Output bin

4 Input tray

Printer back view

1

2

1 Power connection

2 USB interface port

ENWW Printer views 3

Control panel view

Wireless models

1

2

3

4

5

6

7

8

9

10

11

1 Control panel LED display The control panel LED display shows numerical information for copy settings and event

codes.

2 Copy Setup button Use this button to navigate through the Number of Copies, Lighter/Darker, and Reduce/

Enlarge options. The default option is Number of Copies.

3 Start Copy button Use this button to start a copy job. Or, in manual duplex mode, use this button to print the

second side of the page.

4

Cancel button

Press this button to cancel a job.

5 Supplies LED A Supplies light blinks when a supply error occurs, and it glows without blinking when the

supply is very low and replacement is required.

6 Power button/Ready LED ● Use this button to turn the printer on or o.

● The Ready light is on when the printer is ready to print. It blinks when the printer is

receiving print data and dims when the printer is in a low-power state.

7 Attention LED The Attention light blinks when the printer requires user attention. If the Attention light is

on, the printer is in an error state.

8

Wireless button and LED

(wireless models only)

Press this button to turn the wireless feature on or o, or to congure a WiFi Direct

connection.

Press and hold this button to congure a WPS connection.

If the wireless LED light is on, there is a stable wireless connection. If it is blinking, there is

currently no wireless connection, or there is either a WPS or WiFi Direct conguration

process in progress. If it is blinking rapidly, there is an issue with the wireless connection.

9 ID Copy button Use this button to copy an identication card.

10 Down Arrow button Use this button to decrease the value that appears on the display.

11 Up Arrow button Use this button to increase the value that appears on the display.

4 Chapter 1 Printer overview ENWW

Base models

2

1

3

4

5

6

1 Copy ID button (HP LaserJet Pro MFP

M29 only)

Use this button to copy an identication card.

2 Start Copy button Use this button to start a copy job.

3 Supplies LED A Supplies light blinks when a supply error occurs, and it glows without blinking when the

supply is very low and replacement is required.

4 Power button/Ready LED ● Use this button to turn the printer on or o.

● The Ready light is on when the printer is ready to print. It blinks when the printer is

receiving print data and dims when the printer is in a low-power state.

5 Attention LED The Attention light blinks when the printer requires user attention. If the Attention light is

on, the printer is in an error state.

6

Cancel button

Press this button to cancel a job.

ENWW Printer views 5

Printer specications

IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.

For current information, see www.hp.com/support/ljM28MFP.

●

Technical specications

●

Supported operating systems

●

Mobile printing solutions

●

Printer dimensions

●

Power consumption, electrical specications, and acoustic emissions

●

Operating-environment range

Technical specications

See www.hp.com/support/ljM28MFP for current information.

Supported operating systems

The following information applies to the printer-specic Windows and HP print drivers for OS X and to the

software installer.

Windows: The HP Software Installer installs the PCLmS, or PCLm-S driver depending on the Windows operating

system along with optional software when using the full software installer. See the software installation notes

for more information.

OS X: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/LaserJet

or from the Printer Support page, and then use HP Easy Start to install the HP print driver. HP Easy Start is not

included in the HP Software Installer.

1. Go to 123.hp.com/LaserJet.

2. Follow the steps provided to download the printer software.

Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.

Table

1-1 Supported operating systems and print drivers

Windows 7, 32-bit and 64-bit The HP PCLmS printer-specic print driver is

installed for this operating system as part of

the software installation.

Windows 8, 32-bit and 64-bit The HP PCLmS printer-specic print driver is

installed for this operating system as part of

the software installation.

Windows 8 RT support is provided through

Microsoft IN OS Version 4, 32- bit driver.

Windows 8.1, 32-bit and 64-bit The HP PCLm-S printer-specic print driver

is installed for this operating system as part

of the software installation.

Windows 8.1 RT support is provided through

Microsoft IN OS Version 4, 32- bit driver.

Windows 10, 32-bit and 64-bit The HP PCLm-S printer-specic print driver

is installed for this operating system as part

of the software installation.

6 Chapter 1 Printer overview ENWW

Table 1-1 Supported operating systems and print drivers (continued)

Windows Server 2008 R2, 64-bit The HP PCLm.S printer-specic print driver is

available for download from the printer-

support website. Download the driver, and

then use the Microsoft Add Printer tool to

install it.

Microsoft retired mainstream support for

Windows Server 2008 in January 2015. HP

will continue to provide best eort support

for the discontinued Server 2008 operating

system.

Windows Server 2008 R2, SP1, 64-bit The HP PCLm.S printer-specic print driver is

installed for this operating system as part of

the software installation.

Windows Server 2012 The HP PCLmS printer-specic print driver is

installed for this operating system as part of

the software installation.

Windows Server 2012 R2 The HP PCLm-S printer-specic print driver

is installed for this operating system as part

of the software installation.

Windows Server 2016, 64-bit The HP PCLmS printer-specic print driver is

installed for this operating system as part of

the software installation.

OS X 10.11 El Capitan, OS X 10.12 Sierra,

OS X 10.13

To install the print driver, download HP Easy

Start from 123.hp.com/LaserJet. Follow the

steps provided to install the printer software

and print driver.

NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM28MFP for HP's all-

inclusive help for the printer.

Mobile printing solutions

HP oers multiple mobile solutions to enable easy printing to an HP printer from a laptop, tablet, smartphone, or

other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/

LaserJetMobilePrinting.

NOTE: Update the printer rmware to ensure all mobile printing are supported.

● Wi-Fi Direct (wireless models only)

● HP All-in-One Remote app for iOS and Android devices

● Google Cloud Print

● AirPrint

● Android Printing

ENWW Printer specications 7

Printer dimensions

Figure 1-1 Dimensions for the printer

1

3

2

1

2

3

Printer fully closed Printer fully open

1. Height 196 mm (7.7 in) 447 mm (17.6 in)

2. Width 360 mm (14.2 in) 360 mm (14.2 in)

3. Depth 263 mm (10.4 in) 390 mm (15.4 in)

Weight (with cartridges) 5.3 kg (11.7 lb)

Power consumption, electrical specications, and acoustic emissions

See www.hp.com/support/ljM28MFP for current information.

CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert

operating voltages. This will damage the printer and void the printer warranty.

Operating-environment range

Environment Recommended Allowed

Temperature 15° to 27°C (59° to 80.6°F) 15° to 30°C (59° to 86°F)

Relative humidity 20% to 70% relative humidity (RH), non-

condensing

10% to 80% (RH), non-condensing

8 Chapter 1 Printer overview ENWW

Printer hardware setup and software installation

For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For

additional instructions, go to HP support on the Web.

Go to www.hp.com/support/ljM28MFP for HP's all-inclusive help for the printer. Find the following support:

● Install and congure

● Learn and use

●

Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

ENWW Printer hardware setup and software installation 9

10 Chapter 1 Printer overview ENWW

2 Paper trays

●

Introduction

●

Load paper trays

●

Load and print envelopes

●

Load and print labels

For more information:

The following information is correct at the time of publication. For current information, see www.hp.com/

support/ljM28MFP.

HP's all-inclusive help for the printer includes the following information:

● Install and congure

● Learn and use

● Solve problems

● Download software and rmware updates

● Join support forums

● Find warranty and regulatory information

ENWW 11

Introduction

CAUTION: Keep hands out of paper trays when closing.

All trays must be closed when moving the printer.

Load paper trays

NOTE: To avoid paper jams:

● Never add or remove paper from the tray during printing.

● Before loading the tray, remove all of the paper from the input tray and straighten the stack.

● When loading the tray, do not fan the paper.

● Use paper that is not wrinkled, folded, or damaged.

Input tray

Load media with the top forward and the side to be printed on facing up. To prevent jams and skewing, always

adjust the side media guide.

NOTE: When you add new media, make sure that you remove all of the media from the input tray and

straighten the entire stack. This helps prevent multiple sheets of media from feeding through the product at one

time, reducing media jams.

12 Chapter 2 Paper trays ENWW

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