WARRANTY
OUTDOORGASPRODUCTLIMITEDWARRANTY
WHATTHISLIMITEDWARRANTYCOVERS
HestanCommercialCorporation(“HCC”)warrantstotheoriginalconsumerpurchaserofaHestanoutdoorgasproduct(the“Product”)from
anHCCauthorizeddealerthattheProductisfreefromdefectivematerialsorworkmanshipforaperiodofone(1)yearfromthedateof
originalretailpurchaseorclo
singdatefornewconstruction,wh
icheverperiodislonger(“LimitedWarrantyPeriod”).HCCagreestorepair
orreplace,atHCC’ssoleoption,anypartorcomponentoftheProductthatfailsduetodefectivematerialsorworkmanshipduringthe
LimitedWarrantyPeriod.ThisLimitedWarrantyisnottransferableanddoesnotex
tendtoanyonebeyondtheoriginalconsumerpurchas
er
(“Purchaser”).ThisLimitedWarrantyisvalidonlyonProductspurchasedandreceivedfromanHCCauthorizeddealerinthefiftyUnited
States,theDistrictofColumbiaandCanada.ThisLimitedWarrantyappliesonlytoProductsinnon‐commercialuseanddoesnotex
tendto
Productsusedincommerci
alapplications.
HOWTOOBTAINWARRANTYSERVICE
IftheProductfailsduringtheLimitedWarrantyPeriodforreasonscoveredbythisLimitedWarranty,thePurchasermustimmediately
contactthedealerfromwhomtheProductwaspurchasedorHCCat888.905.7463.
PurchaserisresponsibleformakingtheProductreasonablyaccessibleforservic
eorforpayingthecosttomaketheProductreasonably
accessibleforservice.ServiceistobeprovidedduringnormalbusinesshoursoftheauthorizedHestanCommercialServiceProvider.To
theextentPurchaserrequestsserviceoutsideofthenormalbusinesshoursoftheauthorizedHes
tanCommercialServiceProvi
der,
Purchaserwillpaythedifferencebetweenregularratesandovertimeorpremiumrates.Purchaserisrequiredtopayalltravelcostsfor
travelbeyond50miles(oneway)fromthenearestauthorizedHestanCommercialServiceProvider.
EXTENSIONSTOONEYEARLIMITEDWARRANTYPERIOD:
InadditiontotheOne‐Ye
arLimitedWarranty,th
efollowingcomponentshaveextendedwarrantycoverageasspecificallysetforth below:
1.TheProduct’sstainlesssteelgrillbody,DiamondCutcookinggratesandwarmingrack,stainlessTrellisgrillburners,Sear
burnersandrotisserieinfraredburner(whereapplicable)arewarrantedtobefreefromdefectsinmaterialandworkmanshipundernormal
non‐commercialuseandservi
ceforthelifetimeoftheoriginalPurchaser.Thisexcludessurfacecorrosion,scratches,anddiscoloration
whichmayoccurduringnormaluseandislimitedtoreplacementofthedefectivepart(s),withthePurchaserpayingallother costs,
includinglabor,shippingandhandling,asapplicable.
2. TheProduct’ssp
itrod,briquettetrays,manifold
s,gasvalvesandsealedburnerassemblies(whereapplicable)arewarranted
tobefreefromdefectsinmaterialandworkmanship,undernormalnon‐commercialuseandservice,foraperiodoffive(5)years fromthe
originaldateofpurchase;.Thisislimitedtoreplacementofthedefectivepar
ts,withthePurchase
rpayingallothercosts, includinglabor,
shipping,andhandling,asapplicable.
WHATTHISLIMITEDWARRANTYDOESNOTCOVER:
ThisLimitedWarrantydoesnotcoverandHCCwillnotberesponsibleforandwillnotpayfor:damagetoordefectsinanyProductnot
purchasedfromanHCCautho
rizeddealer;colorvariationsincolorfi
nishesorothercosmeticdamage;failureordamagefromabuse,
misuse,accident,fire,naturaldisaster,commercialuseoftheProduct,orlossofelectricalpowerorgassupplytotheProduct;damagefrom
alteration,improperinstallation,orimproperoperationoftheProduct;damagefromimproperorunaut
horizedrepairorre
placementof
anypartorcomponentoftheProduct;damagefromservicebysomeoneotherthananauthorizedagentorrepresentativeoftheHestan
CommercialServiceNetwork;normalwearandtear;damagefromexposureoftheProducttoacorrosiveatmospherecontainingchlorine,
fluorine,oranyot
herdamagingchemicals;damageresultingfro
mthefailuretoprovidenormalcareandmaintenancetotheProduct;
damageHCCwasnotnotifiedofwithintheLimitedWarrantyPeriod;andincidentalandconsequentialdamagescausedbyanydefective
materialorworkmanship.
ARBITRATION:
ThisLimitedWarrantyisgovernedbytheFederalArbitrationAct.Anydis
putebetweenPurchaserandHCCre
gardingorrelated to the
ProductortothisLimitedWarrantyshallberesolvedbybindingarbitrationonlyonanindividualbasiswithPurchaser.Arbitrationwillbe
conductedbytheAmericanArbitrationAssociation(“AAA”)inaccordancewithitsConsumerArbitrationRulesorbyJAMS.Thearbitration
hearingsh
allbebeforeonearbitratorappointedbytheAAAorJAMS.Th
earbitratorshallnotconductclassarbitrationandPurchasershall
notbringanyclaimsagainstHCCinarepresentativecapacityonbehalfofothers.
www.distinctiveappliances.net 11 Effective April 1,2016