BMW X5 xDrive30i Service and Warranty Information

Category
Cars
Type
Service and Warranty Information
The Ultimate
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riving Machine
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S
ervice and
Warranty
I
nformation
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009
X5
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6
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127433_09a_X5_X6_SWcover.qxp:bmw_document 8/16/08 7:55 AM Page 1
Owner/Driver Information:
Name _____________________________________________________________________
Address _____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
Owner/Driver Telephones:
Business _____________________________________________________________________
Home _____________________________________________________________________
Model ________________________________________________ Year _______________
VIN
Retail /In-Service Date _________________________________________________________
Trim Code ___________________________________ Color Code _____________________
Production Date _______________________________________________________________
License Plate Number _________________________________________________________
BMW Center Telephone Numbers:
Offices _____________________________________________________________________
Services _____________________________________________________________________
X5 & X6 2009
127433_09a_X5_X6_SWcover.qxp:bmw_document 8/16/08 7:55 AM Page 2
Table of Contents
Page
BMW Ultimate Service™ ............................................ 1
The BMW Maintenance Program ...................................... 1
Coverage ......................................................2
Maintenance Upgrade Option .........................................2
Intervals .......................................................2
Condition Based Service (CBS) ....................................... 3
Service Interval Display . . .......................................... 3
Info Display screen contents ..........................................3
Info Display screens in the instrument cluster (X6 only) ........................3
Possible displays (X6 only) ...........................................4
Control Display screen contents .......................................5
Symbols .......................................................5
Special Note ....................................................6
Quality Certification I ...............................................7
Maintenance summary ............................................. 7
Standard operations ...............................................7
Engine oil ......................................................7
Frontbrake .....................................................7
Rearbrake......................................................7
Vehicle Check ...................................................7
Brake fluid ......................................................8
Spark plugs (not shown in CBS) .......................................8
Automatic Transmission (not shown in CBS) ...............................8
Emission Control Maintenance Schedule ................................ 8
Evidence of Maintenance Work ....................................... 8
BatteryCare .................................................... 17
Corrosion Protection ............................................. 17
Restoring corrosion protection .......................................17
Underbody maintenance ...........................................17
Body Inspection ................................................. 18
Customer Assistance Information .................................... 24
Customer Assistance Notification ....................................24
BBB Auto Line .................................................. 25
California Residents ..............................................25
Special Programs ................................................ 27
BMW Roadside Assistance ......................................... 27
Owner’s Eligibility ................................................27
Getting Started ..................................................28
Calling For Assistance .............................................28
Services ...................................................... 28
Dispatch Service ................................................28
On-Site Assistance ...............................................28
Lock-Out .....................................................29
Towing Service ..................................................29
Sign-and-Drive ..................................................29
Trip Interruption Benefits ...........................................30
Car Rental Discounts ..............................................30
Exclusions .....................................................30
Overview of BMW Limited Warranties .................................. 31
New SAV Limited Warranty 2009 X5 and X6
(Valid only in the U.S.A. and Puerto Rico) .............................. 32
Warrantor .....................................................32
Warranty Period .................................................32
Warranty Begins .................................................32
Warranty Coverage ...............................................32
Safety Belt Warranty - Kansas ........................................32
Other Items ....................................................32
General .......................................................33
Limited Warranty Rust Perforation 2009 X5 and X6 . . . . . ................. 33
REQUIRED MAINTENANCE: ........................................33
Federal Emissions System Defect Warranty
(Valid only in the U.S.A. and Puerto Rico) .............................. 34
What is not covered ...............................................35
General .......................................................36
Federal Emissions Performance Warranty
(Valid only in the U.S.A. and Puerto Rico) .............................. 36
California Emission Control Warranty Statement*
Your Warranty Rights and Obligations ................................ 38
Manufacturer’s Warranty Coverage: ....................................38
Owner’s Warranty Responsibilities: ....................................38
California Emission Control System Limited Warranty* ..................... 39
What is not covered ...............................................41
General .......................................................41
California Emission Warranty Parts List ..................................42
Notice ........................................................ 44
Tire Warranty Statement ........................................... 44
Page
2009 X5 and X6 Models covered in this Booklet
X5 xDrive30i
X5 xDrive48i
X6 xDrive35i
X6 xDrive50i
BMW Ultimate Service™
BMW Ultimate Service leads the industry in
providing owners with incredible value and peace
of mind. This service includes:
The BMW Maintenance Program: No-cost
factory-recommended maintenance for
4 years/50,000 miles from the original
in-service date, whichever comes first.
BMW Roadside Assistance: No-cost 24/7
on-the-road assistance for 4 years/unlimited
miles from the original in-service date. Also
includes alternate transportation and
trip-interruption benefits as well as trip routing
services.
New Vehicle Limited Warranty: Limited
coverage for defects in materials and
workmanship for 4 years/50,000 miles from
the original in-service date, whichever comes
first. Repairs will only be made at authorized
BMW centers using Original BMW Parts.
The BMW Maintenance Program
The BMW Maintenance Program is a benefit
designed to help reduce the cost of ownership.
The program has been devised with the following
objectives: to maximize vehicle safety, reliability,
and resale value by minimizing breakdowns
resulting from wear, and minimizing cost and
inconvenience by computing maintenance
intervals based upon the specific manner in
which each individual vehicle is driven.
2009 X5 and X6 vehicles purchased from an
authorized BMW SAV center in the United States
or Puerto Rico are covered by the BMW
Maintenance Program for 48 months or
50,000 miles, whichever occurs first. Coverage
begins on the date of first retail sale or the date
the vehicle is first placed into service as a sales
demonstrator, service loaner (SLP) or company
vehicle, whichever is earlier.
Any authorized BMW SAV center in the United
States or Puerto Rico will perform the scheduled
or additional maintenance services on your
vehicle at no expense to you.
1
Coverage
The BMW Maintenance Program covers all
factory-recommended maintenance, as
determined by the Conditioned Based Service
(CBS) system. Additional items that need
replacement due to normal wear and tear, and
that are not covered by the original New SAV
Limited Warranty - such as brake pads, brake
rotors and wiper blade inserts - are included,
provided wear and tear exceeds BMW
specifications. Any adjustments required due to
normal operating conditions are also included.
See pages7-8ofthis booklet for additional
information.
Exclusions from coverage include the following:
Items reimbursable under your New BMW SAV
Limited Warranty
Gasoline and gasoline additive
Windshield washer additive (except when in
conjunction with scheduled maintenance)
Tires, wheel alignment, tire balance and
rotation
Wear and tear of soft trim items, such as:
seats, carpets, moldings, headliner, door
panels and all chrome trim
Damage detected when performing the rust
perforation inspection
Damage which results from negligence,
improper operation of the vehicle, wear and
tear or deterioration due to driving habits or
conditions, improper repair, environmental
influences, flood, accident or fire damage, road
salt corrosion, alteration, installation of
non-genuine BMW accessories, or use of
improper, poor quality or contaminated fuel.
Altered or unreadable Vehicle Identification
Number (VIN) or odometer irregularities or
vehicles where the true mileage cannot be
determined.
Maintenance or repair after the vehicle is
deemed a total loss
Maintenance or repairs performed by other
than an authorized BMW SAV center within
the United States or Puerto Rico
Vehicles used in competitive events
Oil changes performed outside the
recommended maintenance intervals as
indicated by the Service Interval Indicator
Maintenance Upgrade Option
Please contact your authorized BMW center for
information and availability on the optional
Maintenance Program Upgrade for coverage up
to 6 years and 100,000 miles.
Intervals
Time intervals should be followed using the
maintenance interval as indicated by the
Condition Based Service (CBS) display.
Maintenance intervals on motor vehicles have
conventionally been specified based upon
accumulated mileage. However, driving
conditions have a major influence on routine
maintenance requirements; distance traveled is
only one of the significant factors. A vehicle
driven for 50,000 miles of short trips in the city
with numerous cold starts, prolonged periods of
idling, stop-and-go driving, and high engine
speeds during acceleration requires more
frequent maintenance intervals than a vehicle
driven for 50,000 miles for long distances at low
engine speeds primarily at operating
temperature.
The advanced technologies at BMW have led to
the development of the unique BMW Condition
Based Service (CBS) system which computes
the actual optimum maintenance requirements
based not only upon the accumulated mileage,
but taking into account important factors such as
high or low engine speeds, short or long trip
driving, and condition of the engine oil and brake
pads.
2
Condition Based Service (CBS)
CBS is a further development of the Service
Interval Indicator System. Sensors and
sophisticated algorithms take even more detailed
account of the various conditions of vehicle use.
The remaining times for selected maintenance
tasks as well as any legally prescribed dates are
displayed to you individually:
Engine oil
Brakes - front and rear separately
Brake fluid
Vehicle check
Required State Inspection(s)
CBS thus determines the current and future
maintenance requirements. This data can also be
read from the vehicle key by your BMW Service
Advisor and used to propose the optimum scope
of maintenance.
Disconnecting the battery during periods of
long-term storage will interrupt the
calculation of time-based services. Have all items
requiring time-based maintenance, such as
brake fluid and coolant, and possibly also the
engine oil, brought up to date by your BMW SAV
center. Also see the section on battery care on
page 17 of this statement.
Service Interval Display
Info Display screen contents
The distance remaining until your next service
briefly appears when you switch on the ignition.
The Info Display immediately switches
to its compute mode when you press one
of the two buttons in the turn signal indicator
lever.
Info Display screens in the instrument
cluster (X6 only)
Display the remaining distance or the service
date for the various maintenance operations by
pressing the knob in the instrument cluster for
approximately five seconds. Then press the knob
quickly and repeatedly to display the successive
maintenance operations.
3
Possible displays (X6 only)
1. Button for selecting display
2. Service requirements
3. Engine oil
4. State-required safety inspection
5. Front brake pads
6. Rear brake pads
7. Brake fluid
Note: The display icons for the state-required safety and emissions inspections may be deactivated by
your BMW center if the state in which your BMW is registered does not require them.
The sequence of displayed service items may vary. The data for the next service appointment is show
first.
4
Control Display screen contents
The current Status of Service items determined
by the CBS are shown in the Control Display.
You can also view additional information on the
service and maintenance requirements.
1. Open the start menu.
2. Press the controller to select the i-menu.
3. Select “Info sources” and press the
controller.
4. Select “Service” and press the controller.
5. Change to the upper field if necessary. Turn
the controller until “Service requirements” is
selected and press the controller.
6. Select “Status” and press the controller.
You can request more detailed information on
every entry.
Turn the controller to scroll through the list, then
confirm the selected entry.
Confirm to exit the list.
Symbols
No service is currently required.
The service deadline has already passed.
The deadline for service or a state
inspection is approaching. Please contact
your SAV center for an appointment.
The current service status is automatically saved
in the vehicle’s ignition key. The Service Advisor
at your SAV center has a device called a key
reader. When your Service Advisor inserts your
key into the key reader, all pertinent vehicle and
servicing data will be available, and a customized
maintenance checklist is printed out based on
the specific operations called for by the
Condition Based Service.
5
Special Note
The maintenance requirements for your vehicle
are determined dynamically by the Condition
Based Service (CBS) system. The maintenance
items stated herein reflect the latest information
available at the time of the printing of this
statement, and are subject to change. The most
current maintenance recommendations are
available from your authorized BMW SAV center.
The performance of certain subsequent
maintenance elements, as required by the SAV
New Vehicle Limited Warranty, will be specified at
intervals computed by the BMW Service Interval
Indicator as follows:
Oil Service: Engine oil should be changed with
the engine at operating temperature.
Note: Change oil at least once a year.
All 2009 model year X5 and X6 vehicles are
factory-filled with BMW High Performance
Synthetic oils. We recommend BMW High
Performance 5W-30 Synthetic Oil (BMW part
number 07 51 0 017 866) for regular scheduled
engine oil changes.
BMW recommends that you check your engine
oil level whenever you add fuel to your vehicle. If
you need to add oil between oil changes and
BMW High Performance Synthetic Oil is
unavailable, you may top up the oil level with one
of the following approved synthetic oils. For
information on checking your engine oil level
refer to your vehicle’s Owner’s Manual.
The synthetic oils listed below meet BMW’s
Long-life rating LL-01:
Castrol Syntec European Formula SAE 0W-30
Mobil 1 SAE 0W-40
Pennzoil Platinum European Formula Ultra
SAE 5W-30
Valvoline SynPower SAE 5W-30
The choice of the right SAE grade is based on
the climatic conditions in the region in which you
normally drive your BMW. To best determine
which SAE grade is best suited for your vehicle,
contact an authorized BMW center.
If you are unable to obtain BMW High
Performance Synthetic Oil or an approved
synthetic oil from the list above, use only a
synthetic oil with an API rating of SM or higher.
The following maintenance elements must be
performed at the mileage/time stated (time
intervals begin from the vehicle’s production
date):
Brake Fluid Service: Change brake fluid every
two years, or when specified by CBS.
Oxygen Sensor Service: The oxygen sensor
deteriorates strictly on a mileage basis and
must therefore be replaced at the following
intervals to maximize vehicle fuel economy and
minimize exhaust pollution. Replace at
120,000 miles (replace every 150,000 miles
for the X5, if it is eligible for the California
Emissions Warranty).
Spark Plug Service (not shown in CBS).
Replace at the following intervals:
X5: 100,000 miles
X6: 45,000 miles or at every 3rd Engine Oil
Service
The engine coolant has a long-term rating and
does not need to be changed except for
system repairs.
For your convenience, you may also wish to have
your BMW SAV center perform any necessary
operations to fulfill any state inspection
requirements in your area concurrent with the
maintenance elements specified above during
other repairs. Should you request more
frequent maintenance service, the cost of
these services will not be covered by the
Maintenance Program.
BMW has applied the most modern
technological advances not only to the design
and production of your vehicle, but also to
computing of the optimum maintenance interval
for your type of operations and driving style. Your
BMW SAV center has made a substantial
investment in unique BMW special service tools
to enable BMW factory trained service
technicians to perform quality repairs on your
BMW in minimal time. Your service technician
looks forward to serving your every service need
and to help maximize your satisfaction with your
BMW, its longevity, and resale value.
6
Quality Certification I
For a detailed list of items inspected, refer to the
Quality Certification I form provided to the Owner
at time of delivery. A copy of the form is on file at
the selling BMW SAV center.
Maintenance summary
The CBS system will determine the requirement
for performance of the maintenance services
described on this and the following page. These
services may be required either individually or in
conjunction with other maintenance services.
Standard operations
Maintenance work:
Brief diagnostic test
Verify Check Control messages.
Check indicator and warning lights.
Reset CBS display.
Inspect tires, check tire pressure and reset
Tire Pressure Monitor.
Engine oil
Maintenance work:
Change the engine oil and oil filter. We
recommend BMW High Performance 5W-30
Synthetic Oil P/N 07 51 0 017 866.
Replace ventilation microfilter.
After every 3rd engine oil change: Intake air
cleaner: replace air filter element (reduce
replacement interval in dusty operating
conditions).
Parking brake: Check function, burnish shoes.
Front brake
Maintenance work:
Replace brake pads, clean brake pad contact
points in calipers.
Brake discs: Check surface and thickness, if
necessary replace at extra charge*.
Rear brake
Maintenance work:
Replace brake pads, clean brake pad contact
points in calipers.
Brake discs: Check surface and thickness, if
necessary replace at extra charge*.
Parking brake: Check condition, brake lining
thickness and function, if necessary replace at
extra charge*.
*Unless covered by Maintenance Program
Vehicle Check
Maintenance work:
Check operation of horn, headlight flasher and
hazard warning flashers.
Check instrument and control lighting and
heater/air-conditioning blower.
Check lighting system: turn signals, back-up,
license plate, interior (incl. map, reading
lights), glovebox, flashlight, luggage area
lights.
Safety belts: Check condition and function.
Check windshield wipers and washer jet
positions.
Body: Check for corrosion (except cavities).
Tires: Check tread depth, wear pattern, outer
condition, inflation pressure (also spare tire). If
necessary, correct pressure (also spare).
Reset Tire Pressure Monitor.
Battery: Check state of charge (magic eye) and
charge if required.
Power steering reservoir: Check fluid level.
Visually inspect all SRS airbag units for torn
covers, obvious damage or attachment of
stickers.
7
Rear-view mirrors, optional rear-view camera
Coolant: Check fluid level and concentration.
Windshield washer and intensive cleaning
system: Check protection level, fluid level, top
if necessary.
Brake system connections and lines: Check
for leaks, damage and correct positioning.
Underbody, incl. all visible parts (i.e.
transmission, rear axle, fuel lines, exhaust
system), check for damage, leaks and
corrosion.
Steering components: Check for clearance,
leaks, damage and wear.
Final Inspection: Road test with check of
–Brakes
Steering
Shock absorbers (visual)
Transmission
Brake fluid
Maintenance work:
Replace brake fluid.
Spark plugs (not shown in CBS)
Maintenance work:
Replace spark plugs at the following intervals:
X5: 100,000 miles.
X6: 45,000 miles or at every 3rd engine Oil
Service.
Automatic Transmission (not shown
in CBS)
Maintenance work:
Replace ATF at intervals of 100,000 miles.
Emission Control Maintenance
Schedule
The maintenance schedule as shown is required
for the proper functioning of the emission control
systems for optimum vehicle performance and
fuel economy.
Basic Engine
Engine oil As specified by CBS
Engine oil filter As specified by CBS
Fuel System
Air filter As specified by CBS
Ignition System
Spark plugs
X5
Replace at intervals of
100,000 miles
Spark plugs
X6
Replace at intervals of
45,000 miles
Emission Control
Components
Oxygen sensor Replace at intervals of
120,000 miles
Oxygen sensor (X5
models covered by the
California Emissions
Warranty)
Replace at intervals of
150,000 miles
Evidence of Maintenance Work
This BMW Service and Warranty Information
Booklet should be presented to your authorized
BMW SAV center when maintenance is required.
Make sure that confirmation of maintenance
work is always entered in this Service and
Warranty Information Statement. You may need
this for any warranty claims that become
necessary, and later on as evidence that your car
has been given the correct and regular
maintenance that justifies its resale or trade-in
value.
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BMW X5 xDrive30i Service and Warranty Information

Category
Cars
Type
Service and Warranty Information

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