Ford 2017 C-Max Owner's manual

owner.ford.com ford.ca

2017 C-MAX HYBRID | C-MAX ENERGI Owner’s Manual

October 2016

First Printing

Owner’s Manual

C-MAX Hybrid/C-MAX Energi

Litho in U.S.A.

HM5J 19A321 FA

Vehicles shown may not be representative of your actual vehicle.

The information contained in this publication was correct at the time of going to print. In the interest of

continuous development, we reserve the right to change specifications, design or equipment at any time

without notice or obligation. No part of this publication may be reproduced, transmitted, stored in a

retrieval system or translated into any language in any form by any means without our written permission.

Errors and omissions excepted.

Part Number: 20160909203749

Introduction
About This Manual...........................................7
Symbols Glossary.............................................7
Data Recording..................................................9
California Proposition 65..............................11
Perchlorate.........................................................11
Ford Credit..........................................................11
Replacement Parts
Recommendation.......................................12
Special Notices................................................12
Mobile Communications
Equipment.....................................................13
Export Unique Options..................................13
Environment
Protecting the Environment........................15
At a Glance
Instrument Panel Overview........................16
Child Safety
General Information.......................................18
Installing Child Restraints............................19
Booster Seats..................................................25
Child Restraint Positioning..........................27
Child Safety Locks.........................................28
Seatbelts
Principle of Operation..................................30
Fastening the Seatbelts................................31
Seatbelt Height Adjustment......................33
Seatbelt Warning Lamp and Indicator
Chime.............................................................33
Seatbelt Reminder........................................34
Child Restraint and Seatbelt
Maintenance................................................36
Seatbelt Extension........................................36
Personal Safety System™
Personal Safety System™..........................37
Supplementary Restraints
System
Principle of Operation..................................38
Driver and Passenger Airbags...................39
Front Passenger Sensing System............40
Side Airbags.....................................................42
Driver Knee Airbag.........................................43
Safety Canopy™............................................43
Crash Sensors and Airbag Indicator.......45
Airbag Disposal..............................................46
Keys and Remote Controls
General Information on Radio
Frequencies..................................................47
Remote Control...............................................47
Replacing a Lost Key or Remote
Control............................................................51
MyKey™
Principle of Operation...................................52
Creating a MyKey............................................53
Clearing All MyKeys.......................................53
Checking MyKey System Status...............55
Using MyKey With Remote Start
Systems.........................................................55
MyKey Troubleshooting...............................55
Doors and Locks
Locking and Unlocking.................................57
Manual Liftgate................................................61
Power Liftgate.................................................62
Security
Passive Anti-Theft System........................66
Anti-Theft Alarm............................................67
Steering Wheel
Adjusting the Steering Wheel...................68
Audio Control..................................................68
Voice Control...................................................69
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Cruise Control.................................................69
Information Display Control.......................70
Wipers and Washers
Windshield Wipers..........................................71
Autowipers.........................................................71
Windshield Washers......................................72
Rear Window Wiper and Washers...........73
Lighting
Lighting Control...............................................74
Autolamps........................................................74
Instrument Lighting Dimmer......................75
Headlamp Exit Delay.....................................75
Daytime Running Lamps.............................76
Front Fog Lamps............................................76
Direction Indicators........................................76
Interior Lamps.................................................76
Ambient Lighting.............................................77
Windows and Mirrors
Power Windows..............................................78
Global Opening...............................................79
Exterior Mirrors................................................79
Interior Mirror....................................................81
Sun Visors.........................................................82
Sun Shades......................................................82
Instrument Cluster
Gauges...............................................................84
Warning Lamps and Indicators.................87
Audible Warnings and Indicators..............91
Information Displays
General Information......................................92
Information Messages.................................101
Climate Control
Automatic Climate Control......................109
Hints on Controlling the Interior
Climate...........................................................111
Heated Windows and Mirrors....................112
Cabin Air Filter.................................................113
Remote Start...................................................113
Seats
Sitting in the Correct Position...................114
Head Restraints..............................................114
Manual Seats..................................................116
Power Seats.....................................................117
Rear Seats........................................................119
Heated Seats.................................................120
Rear Seat Armrest........................................120
Universal Garage Door
Opener
Universal Garage Door Opener.................121
Auxiliary Power Points
Auxiliary Power Points................................126
Storage Compartments
Center Console..............................................128
Overhead Console........................................128
Starting and Stopping the
Engine
General Information....................................129
Ignition Switch...............................................129
Keyless Starting............................................129
Starting a Gasoline Engine.......................130
Engine Block Heater.....................................132
Automatic Engine Shutdown...................133
Unique Driving Character-
istics
Hybrid Vehicle Operation...........................135
Plug-In Hybrid Vehicle Operation...........137
EcoSelect........................................................139
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Hybrid Vehicle Frequently Asked
Questions....................................................140
Fuel and Refueling
Safety Precautions.......................................142
Fuel Quality.....................................................143
Fuel Filler Funnel Location........................144
Running Out of Fuel....................................144
Refueling..........................................................145
Fuel Consumption.......................................148
Emission Control System..........................149
High Voltage Battery
General Information.....................................151
Charging the High Voltage Battery........153
High Voltage Battery Cut-Off
Switch...........................................................158
Transmission
Automatic Transmission...........................159
Brakes
General Information....................................162
Hints on Driving With Anti-Lock
Brakes...........................................................163
Parking Brake.................................................163
Hill Start Assist..............................................163
Traction Control
Principle of Operation.................................165
Using Traction Control................................165
Stability Control
Principle of Operation................................166
Using Stability Control................................167
Parking Aids
Principle of Operation................................168
Rear Parking Aid...........................................168
Front Parking Aid..........................................169
Active Park Assist.........................................170
Rear View Camera........................................174
Cruise Control
Principle of Operation..................................177
Using Cruise Control.....................................177
Driving Aids
Blind Spot Information System...............179
Cross Traffic Alert..........................................181
Steering............................................................184
Load Carrying
Rear Under Floor Storage.........................186
Luggage Covers.............................................186
Load Limit........................................................187
Towing
Towing a Trailer.............................................192
Towing the Vehicle on Four Wheels......192
Driving Hints
Breaking-In.....................................................194
Economical Driving......................................194
Driving Through Water................................195
Floor Mats.......................................................195
Roadside Emergencies
Roadside Assistance...................................197
Hazard Warning Flashers..........................198
Fuel Shutoff...................................................198
Jump Starting the Vehicle.........................199
Collision, Damage or Fire Event..............201
Post-Crash Alert System..........................203
Transporting the Vehicle...........................203
Customer Assistance
Getting the Services You Need..............204
In California (U.S. Only)............................205
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The Better Business Bureau (BBB) Auto
Line Program (U.S. Only).....................206
Utilizing the Mediation/Arbitration
Program (Canada Only).......................207
Getting Assistance Outside the U.S. and
Canada........................................................207
Ordering Additional Owner's
Literature....................................................208
Reporting Safety Defects (U.S.
Only)............................................................209
Reporting Safety Defects (Canada
Only)............................................................209
Fuses
Fuse Specification Chart.............................211
Changing a Fuse..........................................220
Maintenance
General Information....................................222
Opening and Closing the Hood..............222
Under Hood Overview - Hybrid Electric
Vehicle (HEV)............................................223
Under Hood Overview - Plug-In Hybrid
Electric Vehicle (PHEV).........................225
Engine Oil Dipstick......................................226
Engine Oil Check..........................................226
Oil Change Indicator Reset.......................227
Engine Coolant Check...............................228
Automatic Transmission Fluid
Check............................................................232
Brake Fluid Check........................................232
Power Steering Fluid Check.....................232
Washer Fluid Check....................................232
Fuel Filter........................................................233
Changing the 12V Battery.........................233
Checking the Wiper Blades......................234
Changing the Wiper Blades.....................235
Adjusting the Headlamps.........................236
Removing a Headlamp..............................238
Changing a Bulb...........................................238
Bulb Specification Chart...........................242
Changing the Engine Air Filter................244
Vehicle Care
General Information....................................247
Cleaning Products.......................................247
Cleaning the Exterior..................................247
Waxing.............................................................248
Cleaning the Engine...................................249
Cleaning the Windows and Wiper
Blades..........................................................249
Cleaning the Interior...................................250
Cleaning the Instrument Panel and
Instrument Cluster Lens.........................251
Cleaning Leather Seats.............................252
Repairing Minor Paint Damage...............252
Cleaning the Wheels..................................252
Vehicle Storage.............................................253
Body Styling Kits..........................................254
Wheels and Tires
Tire Sealant and Inflator Kit....................255
Tire Care...........................................................261
Using Summer Tires....................................275
Using Snow Chains.....................................276
Tire Pressure Monitoring System...........276
Technical Specifications..........................280
Capacities and Specific-
ations
Engine Specifications................................282
Motorcraft Parts...........................................283
Vehicle Identification Number................284
Vehicle Certification Label.......................285
Transmission Code Designation............285
Capacities and Specifications...............286
Audio System
General Information...................................289
Audio Unit - Vehicles With: AM/FM/
CD.................................................................290
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Audio Unit - Vehicles With: Premium AM/
FM/CD.........................................................293
Audio Unit - Vehicles With: Sony AM/FM/
CD..................................................................294
Audio Unit - Vehicles With: AM/FM/CD/
Satellite Radio..........................................298
Digital Radio.................................................300
Satellite Radio..............................................303
USB Port.........................................................305
Media Hub......................................................305
SYNC™
General Information...................................306
Using Voice Recognition...........................308
Using SYNC™ With Your Phone.............310
SYNC™ Applications and Services.......322
Using SYNC™ With Your Media
Player............................................................327
SYNC™ Troubleshooting.........................336
SYNC™ 3
General Information...................................344
Home Screen.................................................357
Using Voice Recognition...........................358
Entertainment..............................................365
Phone...............................................................375
Navigation......................................................380
Electric Vehicle Information....................389
Apps.................................................................409
Settings............................................................412
SYNC™ 3 Troubleshooting......................425
Accessories
Accessories....................................................437
Ford Protect
Ford Protect..................................................439
Scheduled Maintenance
General Maintenance Information........441
Normal Scheduled Maintenance..........445
Special Operating Conditions Scheduled
Maintenance.............................................447
Scheduled Maintenance Record...........449
Appendices
End User License Agreement.................459
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ABOUT THIS MANUAL

Thank you for choosing Ford. We

recommend that you take some time to

get to know your vehicle by reading this

manual. The more that you know about

your vehicle, the greater the safety and

pleasure you will get from driving it.

WARNING

Driving while distracted can result in

loss of vehicle control, crash and

injury. We strongly recommend that

you use extreme caution when using any

device that may take your focus off the

road. Your primary responsibility is the safe

operation of your vehicle. We recommend

against the use of any hand-held device

while driving and encourage the use of

voice-operated systems when possible.

Make sure you are aware of all applicable

local laws that may affect the use of

electronic devices while driving.

Note: This manual describes product

features and options available throughout

the range of available models, sometimes

even before they are generally available. It

may describe options not fitted to the

vehicle you have purchased.

Note: Some of the illustrations in this

manual may show features as used in

different models, so may appear different

to you on your vehicle.

Note: Always use and operate your vehicle

in line with all applicable laws and

regulations.

Note: Pass on this manual when selling

your vehicle. It is an integral part of your

vehicle.

This manual may qualify the location of a

component as left-hand side or right-hand

side. The side is determined when facing

forward in the seat.

E154903

Right-hand side.A

Left-hand side.B

SYMBOLS GLOSSARY

These are some of the symbols you may

see on your vehicle.

E162384

Air conditioning system

E231157

Air conditioning system lubricant

type

Anti-lock braking system

Avoid smoking, flames or sparks

Battery

Battery acid

Brake fluid - non petroleum

based

Brake system

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Cabin air filter

Check fuel cap

Child safety door lock or unlock

Child seat lower anchor

Child seat tether anchor

E71340

Cruise control

Do not open when hot

Engine air filter

Engine coolant

Engine coolant temperature

Engine oil

Explosive gas

Fan warning

E71880

Fasten seatbelt

E231160

Flammable

E67017

Front airbag

Front fog lamps

Fuel pump reset

Fuse compartment

Hazard warning flashers

Heated rear window

Heated windshield

Interior luggage compartment

release

Jack

E161353

Keep out of reach of children

Lighting control

Low tire pressure warning

Maintain correct fluid level

Note operating instructions

Panic alarm

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Introduction

E139213

Parking aid

Parking brake

Power steering fluid

Power windows front/rear

Power window lockout

E231159

Requires registered technician

Safety alert

See Owner's Manual

E231158

See Service Manual

Service engine soon

Side airbag

E167012

Shield the eyes

E138639

Stability control

Windshield wash and wipe

DATA RECORDING

Service Data Recording

Service data recorders in your vehicle are

capable of collecting and storing

diagnostic information about your vehicle.

This potentially includes information about

the performance or status of various

systems and modules in the vehicle, such

as engine, throttle, steering or brake

systems. In order to properly diagnose and

service your vehicle, Ford Motor Company

(Ford of Canada in Canada), and service

and repair facilities may access or share

among them vehicle diagnostic

information received through a direct

connection to your vehicle when

diagnosing or servicing your vehicle.

Additionally, Ford Motor Company (Ford

of Canada, in Canada) may, where

permitted by law, use vehicle diagnostic

information for vehicle improvement or

with other information we may have about

you, (for example, your contact

information), to offer you products or

services that may interest you. Data may

be provided to our service providers such

as part suppliers that may help diagnose

malfunctions, and who are similarly

obligated to protect data. We retain this

data only as long as necessary to perform

these functions or to comply with law. We

may provide information where required

in response to official requests to law

enforcement or other government

authorities or third parties acting with

lawful authority or court order, and such

information may be used in legal

proceedings. For U.S. only (if equipped), if

you choose to use connected apps and

services, such as SYNC Vehicle Health

Report or MyFord Mobile App, you consent

that certain diagnostic information may

also be accessed electronically by Ford

Motor Company and Ford authorized

service facilities, and that the diagnostic

information may be used to provide

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Introduction

services to you, personalizing your

experience, troubleshoot, and to improve

products and services and offer you

products and services that may interest

you, where permitted by law. For Canada

only, for more information, please review

the Ford of Canada privacy policy at

www.ford.ca, including our U.S. data

storage and use of service providers in

other jurisdictions who may be subject to

legal requirements in Canada, the United

States and other countries applicable to

them, for example, lawful requirements to

disclose personal information to

governmental authorities in those

countries. See SYNC™ (page 306).

Event Data Recording

This vehicle is equipped with an event

data recorder. The main purpose of an

event data recorder is to record, in

certain crash or near crash-like

situations, such as an airbag

deployment or hitting a road obstacle;

this data will assist in understanding

how a vehicle’s systems performed.

The event data recorder is designed to

record data related to vehicle dynamics

and safety systems for a short period

of time, typically 30 seconds or less.

The event data recorder in this vehicle

is designed to record such data as:

• How various systems in your vehicle

were operating;

• Whether or not the driver and

passenger safety belts were

buckled/fastened;

• How far (if at all) the driver was

depressing the accelerator and/or

the brake pedal; and

• How fast the vehicle was traveling;

and

• Where the driver was positioning

the steering wheel.

This data can help provide a better

understanding of the circumstances in

which crashes and injuries occur.

Note: Event data recorder data is

recorded by your vehicle only if a

non-trivial crash situation occurs; no data

is recorded by the event data recorder

under normal driving conditions and no

personal data or information (e.g., name,

gender, age, and crash location) is

recorded (see limitations regarding 911

Assist and Traffic, directions and

Information privacy below). However,

parties, such as law enforcement, could

combine the event data recorder data

with the type of personally identifying

data routinely acquired during a crash

investigation.

To read data recorded by an event data

recorder, special equipment is required,

and access to the vehicle or the event

data recorder is needed. In addition to

the vehicle manufacturer, other

parties, such as law enforcement, that

have such special equipment, can read

the information if they have access to

the vehicle or the event data recorder.

Ford Motor Company and Ford of

Canada do not access event data

recorder information without obtaining

consent, unless pursuant to court order

or where required by law enforcement,

other government authorities or other

third parties acting with lawful

authority. Other parties may seek to

access the information independently

of Ford Motor Company and Ford of

Canada.

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Note: Including to the extent that any

law pertaining to Event Data Recorders

applies to SYNC or its features, please

note the following: Once 911 Assist (if

equipped) is enabled (set ON), 911 Assist

may, through any paired and connected

cell phone, disclose to emergency

services that the vehicle has been in a

crash involving the deployment of an

airbag or, in certain vehicles, the

activation of the fuel pump shut-off.

Certain versions or updates to 911 Assist

may also be capable of being used to

electronically or verbally provide to 911

operators the vehicle location (such as

latitude and longitude), and/or other

details about the vehicle or crash or

personal information about the

occupants to assist 911 operators to

provide the most appropriate emergency

services. If you do not want to disclose

this information, do not activate the 911

Assist feature. See SYNC™ (page 306).

Additionally, when you connect to

Traffic, Directions and Information (if

equipped, U.S. only), the service uses

GPS technology and advanced vehicle

sensors to collect the vehicle’s current

location, travel direction, and speed

(“vehicle travel information”), only to

help provide you with the directions,

traffic reports, or business searches

that you request. If you do not want

Ford or its vendors to receive this

information, do not activate the

service. For more information, see

Traffic, Directions and Information,

Terms and Conditions. See SYNC™

(page 306).

CALIFORNIA PROPOSITION 65

WARNINGS

Some constituents of engine

exhaust, certain vehicle components,

certain fluids contained in vehicles

and certain products of component wear

contain or emit chemicals known to the

State of California to cause cancer and

birth defects or other reproductive harm.

Battery posts, terminals and related

accessories contain lead and lead

compounds, chemicals known to the

State of California to cause cancer and

reproductive harm. Batteries also contain

other chemicals known to the State of

California to cause cancer. Wash your

hands after handling.

PERCHLORATE

Certain components in your vehicle such

as airbag modules, seatbelt pretensioners

and remote control batteries may contain

perchlorate material. Special handling

may apply for service or vehicle end of life

disposal.

For more information visit:

Web Address

www.dtsc.ca.gov/hazard-

ouswaste/perchlorate

FORD CREDIT

US Only

Ford Credit offers a full range of financing

and lease plans to help you acquire your

vehicle. If you have financed or leased your

vehicle through Ford Credit, thank you for

your business.

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Introduction

We offer a number of convenient ways for

you to contact us, and to manage your

account.

Call 1-800-727-7000.

For more information about Ford Credit

and access to the Account Manager, go to

www.fordcredit.com.

REPLACEMENT PARTS

RECOMMENDATION

We have built your vehicle to the highest

standards using quality parts. We

recommend that you demand the use of

genuine Ford and Motorcraft parts

whenever your vehicle requires scheduled

maintenance or repair. You can clearly

identify genuine Ford and Motorcraft parts

by looking for the Ford, FoMoCo or

Motorcraft branding on the parts or their

packaging.

Scheduled Maintenance and

Mechanical Repairs

One of the best ways for you to make sure

that your vehicle provides years of service

is to have it maintained in line with our

recommendations using parts that

conform to the specifications detailed in

this Owner’s Manual. Genuine Ford and

Motorcraft parts meet or exceed these

specifications.

Collision Repairs

We hope that you never experience a

collision, but accidents do happen.

Genuine Ford replacement collision parts

meet our stringent requirements for fit,

finish, structural integrity, corrosion

protection and dent resistance. During

vehicle development we validate that

these parts deliver the intended level of

protection as a whole system. A great way

to know for sure you are getting this level

of protection is to use genuine Ford

replacement collision parts.

Warranty on Replacement Parts

Genuine Ford and Motorcraft replacement

parts are the only replacement parts that

benefit from a Ford Warranty. The Ford

Warranty may not cover damage caused

to your vehicle as a result of failed

non-Ford parts. For additional information,

refer to the terms and conditions of the

Ford Warranty.

SPECIAL NOTICES

New Vehicle Limited Warranty

For a detailed description of what is

covered and what is not covered by your

vehicle’s New Vehicle Limited Warranty,

see the Warranty Manual that is provided

to you along with your Owner’s Manual.

Special Instructions

For your added safety, your vehicle is fitted

with sophisticated electronic controls.

WARNINGS

You risk death or serious injury to

yourself and others if you do not

follow the instruction highlighted by

the warning symbol. Failure to follow the

specific warnings and instructions could

result in personal injury.

Never place front seat mounted

rear-facing child or infant seats in

front of an active passenger airbag.

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On Board Diagnostics Data Link

Connector

WARNING

Do not connect wireless plug-in

devices to the data link connector.

Unauthorized third parties could gain

access to vehicle data and impair the

performance of safety related systems.

Only allow repair facilities that follow our

service and repair instructions to connect

their equipment to the data link connector.

Your vehicle has an OBD Data Link

Connector (DLC) that is used in

conjunction with a diagnostic scan tool for

vehicle diagnostics, repairs and

reprogramming services. Installing an

aftermarket device that uses the DLC

during normal driving for purposes such as

remote insurance company monitoring,

transmission of vehicle data to other

devices or entities, or altering the

performance of the vehicle, may cause

interference with or even damage to

vehicle systems. We do not recommend

or endorse the use of aftermarket plug-in

devices unless approved by Ford. The

vehicle Warranty will not cover damage

caused by an aftermarket plug-in device.

MOBILE COMMUNICATIONS

EQUIPMENT

WARNING

Driving while distracted can result in

loss of vehicle control, crash and

injury. We strongly recommend that

you use extreme caution when using any

device that may take your focus off the

road. Your primary responsibility is the safe

operation of your vehicle. We recommend

against the use of any hand-held device

while driving and encourage the use of

voice-operated systems when possible.

Make sure you are aware of all applicable

local laws that may affect the use of

electronic devices while driving.

Using mobile communications equipment

is becoming increasingly important in the

conduct of business and personal affairs.

However, you must not compromise your

own or others’ safety when using such

equipment. Mobile communications can

enhance personal safety and security when

appropriately used, particularly in

emergency situations. Safety must be

paramount when using mobile

communications equipment to avoid

negating these benefits. Mobile

communication equipment includes, but

is not limited to, cellular phones, pagers,

portable email devices, text messaging

devices and portable two-way radios.

EXPORT UNIQUE OPTIONS

For your particular global region, your

vehicle may be equipped with features and

options that are different from the features

and options that are described in this

Owner’s Manual. A market unique

supplement may be supplied that

complements this book. By referring to the

market unique supplement, if provided,

you can properly identify those features,

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Introduction

recommendations and specifications that

are unique to your vehicle. This Owner’s

Manual is written primarily for the U.S. and

Canadian Markets. Features or equipment

listed as standard may be different on units

built for export. Refer to this Owner’s

Manual for all other required

information and warnings.

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PROTECTING THE

ENVIRONMENT

You must play your part in protecting the

environment. Correct vehicle usage and

the authorized disposal of waste, cleaning

and lubrication materials are significant

steps toward this aim.

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Environment

INSTRUMENT PANEL OVERVIEW

E191856

Air vents.A

Direction indicators. See Direction Indicators (page 76). High beam. See

Lighting Control (page 74).

B

Steering wheel control. See Information Display Control (page 70).C

See Instrument Cluster (page 84). See Information Displays (page 92).D

Steering wheel control. See Information Display Control (page 70).E

Wiper lever. See Wipers and Washers (page 71).F

Hazard flasher switch. See Hazard Warning Flashers (page 198).G

Information and entertainment display.H

Audio unit. See General Information (page 289).I

Climate controls. See Climate Control (page 109).J

Keyless start button. See Keyless Starting (page 129).K

Steering wheel adjustment. See Adjusting the Steering Wheel (page 68).L

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At a Glance

Horn.M

Steering wheel control. See Cruise Control (page 177).N

Lighting control. See Lighting Control (page 74). Front fog lamps. See Front

Fog Lamps (page 76).

O

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At a Glance

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