Contents
Read this first . . . . . . . . . . . v
Chapter 1. Finding information . . . . . 1
This guide and other publications . . . . . 1
Lenovo System Toolbox . . . . . . . . 2
Finding information with the ThinkVantage
button . . . . . . . . . . . . . . 3
Chapter 2. Taking care of your ThinkPad
Notebook . . . . . . . . . . . . . 5
Important tips. . . . . . . . . . . . 5
Be careful about where and how you work 5
Be gentle with your computer . . . . . 6
Register your computer . . . . . . . 6
Carry your computer properly . . . . . 6
Handle storage media and drives properly 6
Be sure not to modify your computer . . . 7
Take care in setting passwords . . . . . 7
Care for the fingerprint reader . . . . . 7
Cleaning the cover of your computer . . . 7
Cleaning your computer keyboard . . . . 8
Cleaning your computer display . . . . 8
Chapter 3. Solving computer problems . . 9
Frequently asked questions . . . . . . . 9
Safety . . . . . . . . . . . . . 9
Warranty . . . . . . . . . . . . 9
Useful to know . . . . . . . . . . 9
Features and specifications . . . . . . 10
Upgrade and replace . . . . . . . . 10
Recovery discs . . . . . . . . . . 11
Entering the BIOS Setup Utility . . . . . 11
Diagnosing problems . . . . . . . . . 12
Diagnosing problems using Lenovo System
Toolbox by PC-Doctor. . . . . . . . 12
Diagnosing problems using PC-Doctor
from the Rescue and Recovery workspace . 13
HDD diagnostic program . . . . . . 13
Troubleshooting. . . . . . . . . . . 14
Error messages . . . . . . . . . . 14
Errors without messages . . . . . . . 20
Memory problems . . . . . . . . . 22
Password problems . . . . . . . . 22
Keyboard problems . . . . . . . . 23
Pointing device problems . . . . . . 23
Sleep (standby) or hibernation problems 24
Computer screen problems . . . . . . 26
Battery problems . . . . . . . . . 29
AC adapter problems . . . . . . . . 29
Hard disk drive (HDD) or solid state drive
(SSD) problems . . . . . . . . . . 30
Fingerprint reader problems . . . . . 32
Startup problems . . . . . . . . . 32
Chapter 4. Recovery options . . . . . . 35
Introducing Rescue and Recovery . . . . . 35
Solid state drive (SSD) . . . . . . . 35
Restoring the factory contents . . . . . . 36
Recovering data. . . . . . . . . . . 37
Chapter 5. Upgrading and replacing
devices . . . . . . . . . . . . . 39
Replacing the battery . . . . . . . . . 39
Upgrading the hard disk drive or solid state
drive . . . . . . . . . . . . . . 40
Replacing memory . . . . . . . . . . 43
Chapter 6. Getting help and service . . . 47
Getting help and service . . . . . . . . 47
Getting help on the Web . . . . . . . . 47
Calling the Customer Support Center . . . 47
Getting help around the world . . . . . . 49
Worldwide telephone list. . . . . . . . 49
Appendix A. Warranty information . . . . 55
Types of warranty service . . . . . . . 56
Appendix B. Customer Replaceable Units
(CRUs) . . . . . . . . . . . . . 59
Appendix C. Features and Specifications 61
Features . . . . . . . . . . . . . 61
Connector locations . . . . . . . . 62
Specifications . . . . . . . . . . . 64
Appendix D. Notices. . . . . . . . . 65
Notices. . . . . . . . . . . . . . 65
Export classification notice . . . . . . 66
Electronic emissions notices . . . . . . . 66
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