Dell Color Smart Multifunction Printer S3845cdn User guide

Dell™ Color Smart Multifunction Printer | S3845cdn

User's Guide

Regulatory Model: S3845cdn

2 |

Contents

1 Before Beginning 13

Notes, Cautions, and Warnings 14

User's Guide 15

Conventions 15

Finding Information 16

Product Features 17

Graphic Symbols on the Printer and Their Meanings 19

About the Printer 20

Front and Rear Views 20

Duplex Automatic Document Feeder (DADF) 22

Control Panel 23

Additional Components 23

2 Setting Up the Printer (Printer Setup) 25

Preparing Printer Hardware 26

Space Requirements 26

Securing the Printer 26

Connecting and Setting Up Your Printer 30

Connecting to a Computer or a Network 30

Connecting to a Telephone Line 31

Turning On/Off the Printer 33

Configuring Initial Settings on the Control Panel 34

Setting Up the Printer Using Dell Printer Easy Install (Windows

®

Only) 35

Configuring the Wireless Settings 36

Setting the IP Address 42

Assigning an IP Address 42

Verifying the IP Settings 43

Installing Printer Drivers on Windows

®

Computers 44

Identifying Printer Driver Pre-install Status 44

Starting Dell Printer Easy Install 44

USB Cable Connection Setup 45

Network Connection Setup 46

Setting Up for Shared Printing 47

| 3

Installing Printer Drivers on Macintosh Computers 49

Installing the Drivers and Software 49

Installing Printer Drivers on Linux Computers (CUPS) 51

Operation on Red Hat Enterprise Linux 6 Desktop 51

Operation on SUSE Linux Enterprise Desktop 11 53

Operation on Ubuntu 12.04 LTS 56

3 Using Your Printer 59

Control Panel 60

About the Home Screen 60

Basic Operations on the Touch Panel 60

Moving, Adding or Removing the Tiles 61

Using the Keyboard Displayed on the Touch Panel 62

Changing the Language and Keyboard Layout 62

Setting the Power Saver Timers 62

About the Concurrent Jobs Feature 62

Device 63

Language 63

About 63

Notifications 64

Paper Trays 64

Supplies 64

Billing/Usage 64

General 64

Apps 67

Connectivity 69

Support 76

Resets 78

Copy 79

Quantity 79

Action Footer 79

Preset 80

Output Color 80

2-Sided 81

Paper Supply 82

Collated 82

Reduce/Enlarge 82

Original Type 83

Lighten/Darken 84

Sharpness 84

4 |

Saturation 84

Image Enhancement 84

Color Effects 84

Color Balance 85

Original Orientation 85

Edge Erase 86

Original Size 87

Image Shift 88

Book Copying 89

Page Layout 90

Sample Copy 92

ID Card Copy 93

Action Footer 93

Quantity 93

Output Color 93

Paper Supply 94

Reduce/Enlarge 94

Original Type 94

Lighten/Darken 95

Image Enhancement 95

Scan To 97

Destination Selection Screen 97

Action Footer 98

Preset 99

Preview 99

Output Color 99

2-Sided Scanning 99

Original Type 99

Lighten/Darken 100

Sharpness 100

Saturation 100

Resolution 100

Auto Background Suppression 100

Contrast 100

Original Orientation 101

Edge Erase 101

Original Size 102

Remove Blank Pages 103

Book Scanning 103

If File Already Exists 104

| 5

Email 105

Subject 105

From 105

Reply To 105

Message 105

Fax 106

Action Footer 106

Preset 107

Preview 107

2-Sided Scanning 107

Original Type 107

Lighten/Darken 108

Sharpness 108

Resolution 108

Original Size 108

Remove Blank Pages 109

Book Faxing 109

Starting Rate 110

Cover Sheet 111

Transmission Header Text 111

Delay Send 111

Priority Send 112

Manual Send 112

Polling 112

Jobs 113

Job List 113

USB 114

Supported USB 114

Supported File Formats 115

Scan to USB 115

Print from USB 116

Address Book 117

Add Contact 117

Add Group 118

Using the Contacts List 118

Dell Printer Configuration Web Tool 120

Overview 120

Setting Up the Dell Printer Configuration Web Tool 120

Starting the Dell Printer Configuration Web Tool 121

6 |

Overview of the Menu Items 121

Page Display Format 122

Home 123

Apps 128

Address Book 149

Jobs 153

Connectivity 154

Permissions 176

System 188

Print Media Guidelines 204

Supported Print Media 204

Supported Paper Weight 205

Unacceptable Print Media 206

Recommended Print Media 206

Print Media Storage Guidelines 208

Loading Print Media 209

Before Loading 209

Loading Print Media in Tray 1 and the Optional 550-Sheet Feeder 209

Loading Print Media in the Bypass Tray 212

Linking Trays 215

Loading Documents 216

Before Loading Documents in the DADF 216

Loading a Document in the DADF 216

Loading a Document on the Document Glass 217

4 Printing, Copying, Scanning and Faxing 219

Printing 220

Tips for Successful Printing 220

Sending a Job to Print 220

Canceling a Print Job 221

Duplex Printing 221

Using Stored Print 223

Print From USB 225

Printing With Wi-Fi Direct 226

Mobile Printing 228

AirPrint 228

Google Cloud Print™ 229

MopriaTM Print Service 234

Copying 235

Loading Paper for Copying 235

| 7

Selecting Paper Tray 235

Preparing a Document 235

Starting the Copy Job 235

Confirming the Copy Job in Jobs 236

Stopping the Copy Job 236

Setting Copy Options 237

Using the ID Card Copy Feature 237

Scanning 238

Scanning Overview 238

Scanning Using the Windows Image Acquisition (WIA) Driver

(USB connection not supported) 239

Scan To 240

Email 243

My Folder 245

Scan to USB 247

Scan to Desktop 250

Operations during Scanning 251

Faxing 253

Sending a Fax 253

Sending a Delayed Fax 256

Sending a Fax Directly from a Computer 257

Receiving a Fax 260

Fax Forwarding 261

Broadcast 262

Printing a Report 262

Using the Telephone 262

5 Know Your Printer 265

User Authentication and Accounting 266

Types of Users 266

Roles 266

Types of Authentication 267

Types of Account Administration 267

Authentication and Accounting Relationship 268

User Authentication Operations 268

Creating and Editing User Accounts 270

User Authentication for Accounting 271

Screen Customization 272

Customizing the Home Screen 272

Customizing App Screens 272

8 |

Address Books 274

Types of Address Books 274

Adding and Editing Entries to the Address Books 274

Using the Device Address Book 274

Using the Fax Phonebook 275

Using the Server Address Book 275

Encryption and Digital Signature Settings 276

Encryption and Digital Signature Overview 276

Configuration of HTTP Communications Encryption 277

Configuration of Encryption using IPSec 279

Configuration of E-mail Encryption/Digital Signature 280

Configuration of Wireless LAN WPA-Enterprise (EAP-TLS) 281

Configuration of Wireless LAN WPA-Enterprise (PEAPV0-MS-CHAPV2,

EAP-TTLS PAP, EAP-TTLS CHAP) 282

E-mail Environment Settings 283

E-mail Overview 283

Preparations 283

Installation Procedures 284

Understanding Printer Messages 286

Status Codes 286

Other Errors 351

Specifications 352

Operating System Compatibility 352

Power Supply 352

Dimensions 353

Weight 353

Memory 353

Page Description Language (PDL)/Emulation, Operating System, and Interface 354

Environment 355

Cables 355

Print Specifications 356

Copy Specifications 356

Scanner Specifications 356

Facsimile Specifications 357

Wireless Connection Specifications 358

6 Maintaining Your Printer 359

Maintaining Your Printer 360

Determining the Status of Supplies 360

Conserving Supplies 362

| 9

Ordering Supplies 362

Storing Print Media 362

Storing Consumables 362

Replacing the Toner Cartridges 362

Replacing the Drum Cartridges 364

Replacing the Waste Toner Box 370

Cleaning the Exterior 372

Cleaning the Touch Screen 373

Cleaning the Scanner 373

Cleaning the DADF Feed Rollers 375

Cleaning Inside the Printer 376

Moving the Printer 384

Adjusting Color Registration 385

Removing Options 389

Removing the Optional 550-Sheet Feeder 389

Removing the Optional Wireless Adapter 391

Removing the Optional Caster Cabinet 393

7 Troubleshooting 395

Clearing Jams 396

Avoiding Jams 396

Identifying the Location of Paper Jams 397

Clearing Paper Jams From the DADF 397

Clearing Paper Jams From the Bypass Tray 401

Clearing Paper Jams From Tray 1 403

Clearing Paper Jams From Inside the Rear Cover 404

Clearing Paper Jams From the Optional 550-Sheet Feeder 408

Basic Printer Problems 410

Display Problems 411

Printing Problems 412

Print Quality Problems 413

The output is too light 413

Toner smears or print comes off 413

Random spots/Blurred images 414

The entire output is blank 414

Dark or colored streaks appear on the output 415

Part of the entire output is black or a color (CMY) is missing 415

Dark and color dots repeating at the same interval 415

Vertical voids or lighter areas 416

Ghosting 417

10 |

Light-induced fatigue 417

Fog (background) 418

Bead-Carry-Out (BCO) 418

Jagged characters 419

Banding 419

Auger mark 420

Wrinkled/Stained paper 420

Damage on the leading edge of paper 421

Jam/Alignment Problems 422

The top and side margins are incorrect 422

Color registration is out of alignment 422

Images are skewed 423

Tray 1/Optional 550-Sheet Feeder Misfeed Jam 423

Bypass Tray Misfeed Jam 424

Regi Jam (Exit Sensor On JAM) 424

Exit Jam (Exit Sensor Off JAM) 425

Tray 1/Optional 550-Sheet Feeder Multi-feed Jam 425

Bypass Tray Multi-feed Jam 425

Noise 427

Copy and Scan Problems 428

Unable to Copy/Scan with the Machine 428

The Copy/Scan Result is not What was Expected 428

Fax Problems 430

Sending Problems 430

Receiving Problems 430

Digital Certificate Problems 432

Network-related Problems 433

When using SMB 433

When using TCP/IP 433

E-mail Features Problems 434

Internet/Intranet Connection Problems 435

IPv4 and IPv6 Connection Problems 436

Problems With Installed Optional Accessory 438

Wi-Fi Direct Problems 439

Scanner Driver/Printer Utility Problems 440

Other Problems 441

Contacting Service 442

| 11

Appendix 443

TWAIN Scanner Driver 444

TWAIN Scanner Driver Introduction 444

Launching the TWAIN Driver User Interface 445

Image Capture Application Scanner Driver 449

Image Capture Application Scanner Driver Introduction 449

Scan to Fax Server 452

Scan to Fax Server Introduction 452

SharePoint Connector 456

SharePoint Connector Introduction 456

DellTM Technical Support Policy 462

Online Services 462

Warranty and Return Policy 463

Recycling Information 463

Contacting Dell 464

About License 465

Dell Color Smart Multifunction Printer | S3845cdn 465

As for RSA BSAFE 610

ICC Profile Header 610

JPEG Library 610

Math Library 611

libtiff 611

Zlib 612

UNITED STATES GOVERNMENT RESTRICTED RIGHTS 612

12 |

| 13

1

1Before Beginning

14 | Notes, Cautions, and Warnings

Notes, Cautions, and Warnings

NOTE:

• A NOTE indicates important information that helps you make better use of your printer.

CAUTION:

• A CAUTION indicates potential damage to hardware or loss of data if instructions are not

followed.

WARNING:

• A WARNING indicates a potential for property damage, personal injury, or death.

Information in this document is subject to change without notice.

Reproduction of these materials in any manner whatsoever without the written

permission of Dell Inc. is strictly forbidden.

Trademarks used in this text:

Dell and the DELL logo are trademarks of Dell Inc.

Microsoft, Windows, Windows Server, Windows Vista and SharePoint are either

trademarks or registered trademarks of Microsoft Corporation in the United States and/or

other countries.

Apple, Bonjour, iPhone, Macintosh, Mac OS, OS X, macOS, AirPrint, and AirPrint logo are

trademarks of Apple Inc.

Android, Google Chrome, Gmail, Google, Google Cloud Print, Google Drive, and Google

Play are either registered trademarks or trademarks of Google Inc.

Adobe, PostScript and Photoshop are either registered trademarks or trademarks of

Adobe Systems Incorporated in the United States and/or other countries.

Wi-Fi and Wi-Fi Direct are registered trademarks of the Wi-Fi Alliance; Wi-Fi Protected

Setup, WPA, and WPA2 are trademarks of the Wi-Fi Alliance.

Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat. Inc. in the

U.S. and other countries.

SUSE is a registered trademark of Novell, Inc., in the United States and other countries.

QR Code is a registered trademark of Denso Wave Incorporated.

Box and the Box logo are including without limitation, either trademarks, service marks or

registered trademarks of Box, Inc.

RSA and BSAFE are either registered trademarks or trademarks of EMC Corporation in the

United States and/or other countries.

Other trademarks and trade names may be used in this document to refer to either the

entities claiming the marks and names or their products. Dell Inc. disclaims any

proprietary interest in trademarks and trade names other than its own.

NOTE:

• When you use this machine, we recommend that you change the system administrator's user ID and

passcode immediately after installing the machine.

February 2017 Rev. A02

User's Guide | 15

User's Guide

Click the links to the left for information on the features, options, and operation of your

Dell Color Smart Multifunction Printer | S3845cdn. For information on other

documentation included with your printer, see "Finding Information".

NOTE:

• In this manual, Dell Color Smart Multifunction Printer | S3845cdn is referred to as the "printer."

• In this manual, the procedures for the computer are explained using Microsoft

®

Windows

®

7 unless

stated otherwise.

Conventions

The following describe the meaning of the symbols and fonts used in this manual:

Orientation of documents or paper is described in this guide as follows:

, , Long Edge Feed (LEF): Loading the document or paper in portrait orientation when

viewed from the front of the machine.

, , Short Edge Feed (SEF): Loading the document or paper in landscape orientation

when viewed from the front of the machine.

Item Description

Bold texts • Names of hardware button on the operator panel.

• Menus, commands, windows, or dialog boxes displayed on the

computer screen.

Texts in Courier New font • Menus and messages displayed on the touch panel.

• Screen names on the touch panel.

• Characters entered from the computer.

• Directory paths.

<> • Key on the keyboard of the computer.

J • Indicates a process flow.

"" • Cross references in this manual.

• Characters entered from the operator panel.

• Messages displayed on the computer screen.

16 | Finding Information

Finding Information

What are you looking for? Find it here

• Drivers for my printer

• My User's Guide

Software and Documentation disc

The Software and Documentation disc contains documentation and drivers

for your printer. You can use the Software and Documentation disc to install

drivers or access your setup video and documentation.

Readme files may be included on your Software and Documentation disc to

provide last-minute updates about technical changes to your printer or

advanced technical reference material for experienced users or technicians.

Manuals other than the User’s Guide are included in the Manuals folder of

the Software and Documentation disc.

• How to set up my printer

• How to use my printer

Setup Guide

• Safety information

• Warranty information

Important Information

WARNING:

• Read and follow all safety instructions in the Important

Information prior to setting up and operating your printer.

• Express Service Code and

Service Tag

The Express Service Code and Service Tag are located inside the front cover

of your printer.

• Latest drivers for my

printer

• Documentation for my

printer

Go to dell.com/support.

• Answers to technical

service and support

questions

dell.com/support provides several online tools, including:

• Solutions — Troubleshooting hints and tips, articles from technicians, and

online courses

• Upgrades — Upgrade information for components, such as the printer

drivers

• Customer Care — Contact information, order status, warranty, and repair

information

• Downloads — Drivers

• Manuals— Printer documentation and product specifications

Go to dell.com/support. Select your region, and fill in the requested details

to access help tools and information.

Product Features | 17

Product Features

This chapter describes the product features and indicates their links.

Print from USB

You can print files directly from a USB flash drive

without requiring you to start your computer.

See "Print From USB".

ID Card Copy

You can copy both sides of an ID card on one side

of a single sheet of paper in its original size by

tapping ID Card Copy on the touch panel.

See "Using the ID Card Copy Feature".

Sending an E-Mail With the Scanned Image

(Email)

You can directly send the data scanned as an e-mail

attachment. You can choose destination e-mail

addresses from the address book on the printer or

server. Or, you can enter the address from the touch

panel on the printer's operator panel.

See "Email"

Scanning to a PC or Server via SMB/FTP (Scan To)

You can transfer data scanned to a PC or a server via

SMB or FTP without service software. Although prior

registration of the destination FTP server or PC on

the address book is required, it helps save your time.

See "Scan To"

Scan to USB

With the Scan to USB feature, you don't need a PC

to connect a USB memory. You can specify the USB

memory inserted into the printer's port as a data

saving location when you scan data.

See "Scan to USB".

Scanning from the document glass

You can scan the pages of a book or a brochure

from the document glass.

See "Preparing a Document".

18 | Product Features

Scanning from the Duplex Automatic Document

Feeder (DADF)

You can scan pieces of unbound paper using the

DADF.

See "Preparing a Document".

Remote Authentication Using the LDAP or

Kerberos Server

The user authentication using the LDAP or Kerberos

server is available to control the user’s login to the

printer. Only users who can access the specified

server are allowed to log in to the printer.

Security Enhancement

If a global IP address is assigned to the printer, no

one will be allowed to access the Dell Printer

Configuration Web Tool without authenticating

regardless of login settings. Furthermore, if the

administrator logs in to the Dell Printer

Configuration Web Tool with the default password

while a global IP address is assigned, a warning

message to change the password will be displayed.

See "Changing Password from the Dell Printer

Configuration Web Tool".

Graphic Symbols on the Printer and Their Meanings | 19

Graphic Symbols on the Printer and Their

Meanings

Do not use stapled or clip on paper.

Do not use folded, creased, or curled paper.

Do not use ink-jet printing paper.

Do not use OHP sheets.

Do not use paper printed or used on one side.

Caution.

Do not throw a toner cartridge into an open flame.

Do not throw a drum cartridge into an open flame.

Do not expose to light.

Do not touch.

Caution (Hot surface).

Do not disassemble the product.

Do not throw a waste toner box into an open flame.

Locking.

Unlocking.

20 | About the Printer

About the Printer

Front and Rear Views

Front View

*

USB 2.0 host port (for the Print from USB and Scan To features)

1 Duplex Automatic Document Feeder (DADF) 8 Bypass Tray (Tray 5)

2 Transfer Belt Unit 9 Toner Cartridges

3 Drum Cartridges 10 Front Cover

4 Waste Toner Box 11 Front USB Port

*

5 Right Side Cover 12 Control Panel

6 Tray 1 13 Output Tray Extension

7 Optional 550-Sheet Feeder (Tray 2) 14 Top Cover

1

2

3

4

5678

9

10 11 12 13 14

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Dell Color Smart Multifunction Printer S3845cdn User guide

Dell Color Smart Multifunction Printer S3845cdn User guide

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