Kofax SafeCom 10.7.0 Operating instructions
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- Software
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- Operating instructions
Kofax SafeCom G4 Server
Administrator's Guide
Version: 10.7
Date: 2023-05-02
© 1995-2023 Kofax. All rights reserved.
Kofax is a trademark of Kofax, Inc., registered in the U.S. and/or other countries. All other
trademarks are the property of their respective owners. No part of this publication may be
reproduced, stored, or transmitted in any form without the prior written permission of Kofax.
Table of Contents
Preface................................................................................................................................................... 21
Related documentation...................................................................................................................... 21
Training................................................................................................................................................. 21
Getting help with Kofax products.................................................................................................... 21
Chapter1:Introduction...................................................................................................................... 23
SafeCom Smart Printing.....................................................................................................................23
Components overview........................................................................................................................24
Database component......................................................................................................................... 24
SafeCom components........................................................................................................................ 24
SafeCom Pay components.................................................................................................................25
SafeCom APIs.......................................................................................................................................26
SafeCom service and other services................................................................................................ 26
Pull Printing explained....................................................................................................................... 26
Terms and definitions.........................................................................................................................27
Requirements.......................................................................................................................................31
Server requirements................................................................................................................31
Client requirements.................................................................................................................32
Printers...................................................................................................................................... 33
Network ports...........................................................................................................................33
SafeCom ID devices.................................................................................................................33
About this guide..................................................................................................................................34
Chapter2:Planning your SafeCom solution.................................................................................... 36
Checklist – to help you on the way.................................................................................................. 36
User authentication by card or ID code.......................................................................................... 37
User creation and management.......................................................................................................38
Import user data from other systems..................................................................................38
Create users at first print....................................................................................................... 38
Let users register cards themselves..................................................................................... 39
Let users register an ID code themselves............................................................................39
Let administrator register cards to users............................................................................ 40
Let administrator register ID code with users.................................................................... 40
Allow users to change their PIN code.................................................................................. 40
Determine user’s home server.............................................................................................. 40
Overview of software installation.....................................................................................................41
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Kofax SafeCom G4 Server Administrator's Guide
Server installation.................................................................................................................... 41
Multiserver installation........................................................................................................... 41
Disk space considerations...................................................................................................... 41
Shared SafeCom Pull Printer..................................................................................................42
Local SafeCom Pull Printer.....................................................................................................42
SafeCom printers can reference multiple servers...............................................................42
Printer driver and document fidelity considerations..........................................................42
High Speed Print considerations...........................................................................................43
Device Server failover considerations...................................................................................44
Print from other systems...................................................................................................................45
Print from Apple Mac..............................................................................................................45
Print from UNIX....................................................................................................................... 46
Print from Novell..................................................................................................................... 46
Print from Host systems (mainframe).................................................................................. 46
Rollout considerations........................................................................................................................46
Test solution prior to rollout..................................................................................................47
Inform and prepare your users.............................................................................................47
Clearly define responsibilities and procedures................................................................... 47
Preemptive support and diagnostic tools....................................................................................... 47
Event log and e-mail notification.......................................................................................... 48
scping.........................................................................................................................................48
SafeCom services and processes...........................................................................................48
TCP and UDP port numbers used by SafeCom................................................................... 51
SafeCom SQL databases......................................................................................................... 58
SafeCom database update log...............................................................................................59
Windows registry settings...................................................................................................... 59
Backup and restore............................................................................................................................ 59
Standby computer equipment............................................................................................... 59
SafeCom Windows registry settings..................................................................................... 60
Customized SafeCom files...................................................................................................... 60
Printer configurations............................................................................................................. 61
SafeCom database - backup and restore............................................................................. 61
scBackup....................................................................................................................................62
SafeCom database - maintenance........................................................................................ 63
SafeCom server trace facility.............................................................................................................63
Enable trace.............................................................................................................................. 63
Trace files.................................................................................................................................. 64
TELNET interface...................................................................................................................... 65
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Kofax SafeCom G4 Server Administrator's Guide
SafeCom device trace facility............................................................................................................ 66
Chapter3:Installation........................................................................................................................ 67
Installation methods...........................................................................................................................67
Server installation (Basic)........................................................................................................67
Server installation (Advanced)................................................................................................69
Client installation..................................................................................................................... 71
Tool installation........................................................................................................................ 71
SafeCom G4 Server installer command line options.......................................................... 72
Windows Firewall – Ports that must be opened..................................................................77
Windows Firewall – Make SQL use fixed port......................................................................77
Security checkup after installation........................................................................................ 79
Scripts to manually create the databases............................................................................ 79
SQL collation.............................................................................................................................80
Create intermediate SQL user: safecominstall.................................................................... 80
Delete intermediate SQL user: safecominstall.................................................................... 83
Do not modify SQL user: safecom........................................................................................ 83
Add Windows service account to the SQL server................................................................84
Enable TCP/IP protocol on the SQL server...........................................................................84
Determine physical and virtual memory on the server..................................................... 84
Store print files on an external file share............................................................................ 85
Change location of SafeCom print files................................................................................85
Configure encryption...............................................................................................................86
Using a custom certificate for TLS communication............................................................ 86
Update SafeCom software – single server........................................................................... 87
Uninstall SafeCom software................................................................................................... 88
Uninstall Microsoft SQL Express 2019.................................................................................. 88
SafeCom Print Client...........................................................................................................................88
Installation................................................................................................................................ 89
Windows Firewall..................................................................................................................... 90
Print test page..........................................................................................................................90
Printing protocol...................................................................................................................... 90
Direct print if SafeCom server is offline............................................................................... 91
Deployment to computers..................................................................................................... 91
scPrintClient.ini file.................................................................................................................. 92
Use trace facility.......................................................................................................................94
Command line parameters.....................................................................................................94
Uninstallation............................................................................................................................96
Upgrade from Express to Microsoft SQL Server.............................................................................97
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Kofax SafeCom G4 Server Administrator's Guide
Stop the SafeCom Service...................................................................................................... 97
Change Windows registry to refer to the SQL server.........................................................97
Change the dependencies on the SafeCom Service........................................................... 98
Multiserver installation.......................................................................................................................98
Prerequisites............................................................................................................................. 98
Overview..................................................................................................................................100
Set SQL Server Agent to automatic startup.......................................................................101
Add the other servers to the primary server’s group...................................................... 102
Check that the replication is working.................................................................................102
Repair replication...................................................................................................................104
What happens if servers or network connections are down?......................................... 104
Reinitialize the subscription................................................................................................. 105
Prevent the subscription from expiring............................................................................. 105
Using Group Management Service Account for services.................................................105
Change SafeCom configuration from SQL to Windows authentication......................... 105
Update multiserver installation...................................................................................................... 106
Pre-requisites..........................................................................................................................106
Update SafeCom software....................................................................................................107
Install the SafeCom license key code............................................................................................ 108
Determine the computer name...........................................................................................108
Determine the cluster name................................................................................................108
Understanding the license key code.................................................................................. 109
Device license and user settings dependencies................................................................109
User rights required when adding printers..................................................................................110
First steps if the SafeCom server is clustered................................................................... 111
On node 1 and 2 grant permissions in Local Security..................................................... 111
On node 1, grant permission in cluster............................................................................. 111
On node 1, grant permission in registry............................................................................111
Restart the print spooler...................................................................................................... 111
Add a SafeCom Pull Printer on Windows 10 and 2016............................................................... 111
Check the printer properties................................................................................................112
Add a SafeCom Pull Printer on client computers.........................................................................113
Install SafeCom client........................................................................................................... 113
Add a local SafeCom Pull Printer on Windows 10............................................................ 113
SafeCom Pull Port.............................................................................................................................114
Enable printer pooling.......................................................................................................... 114
Configure the SafeCom Pull Port........................................................................................ 115
Edit servers dialog................................................................................................................. 116
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Kofax SafeCom G4 Server Administrator's Guide
SafeCom Print Authentication dialog..................................................................................116
Customizing SafeCom PopUp dialogs................................................................................ 116
Configure Use job data logon............................................................................................. 117
Add a SafeCom Push Port............................................................................................................... 118
Check the properties of the printer....................................................................................120
SafeCom Smart Scan........................................................................................................................ 120
SafeCom Move – scMove.exe...............................................................................................121
Setup SafeCom Move............................................................................................................122
SafeCom Move example....................................................................................................... 122
SafeCom PopUp – scPopUp.exe..................................................................................................... 123
Setup SafeCom PopUp..........................................................................................................123
SafeCom PopUp deployment on Windows computers.................................................... 125
SafeCom PopUp examples................................................................................................... 125
Control dialog timeout..........................................................................................................127
Remember logon timeout.................................................................................................... 127
Working with languages.......................................................................................................128
Printing encrypted documents....................................................................................................... 128
Make all printing go through SafeCom.........................................................................................129
Install a card reader on a computer..............................................................................................129
Install SafeCom Smart Printer Add-on and Driver....................................................................... 130
Install Smart Printer Add-on on SafeCom server..............................................................130
Install Smart Printer Add-on on SafeCom Print Client..................................................... 131
Install SafeCom Smart Printing Driver............................................................................... 131
Configure drivers to use both 32-bit and 64-bit clients................................................... 131
Verification – Collect your first document..........................................................................132
Update selected SafeCom components.........................................................................................133
Update SafeCom Administrator...........................................................................................133
Update SafeCom port monitors.......................................................................................... 133
Update scJobServer.exe.........................................................................................................134
Update scSecureLib.dll.......................................................................................................... 134
Update filtercard.dll...............................................................................................................135
Chapter4:SafeCom Administrator..................................................................................................136
Install SafeCom Administrator........................................................................................................ 136
Log in to SafeCom Administrator...................................................................................................136
SafeCom Assistant................................................................................................................. 137
Change password.................................................................................................................. 138
Test server...............................................................................................................................138
Menus and commands......................................................................................................... 138
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Kofax SafeCom G4 Server Administrator's Guide
Server group and server icons............................................................................................ 141
User icons............................................................................................................................... 141
Device icons............................................................................................................................142
Document icons..................................................................................................................... 143
Other icons............................................................................................................................. 144
Built-in user accounts........................................................................................................... 145
System overview............................................................................................................................... 145
Guides......................................................................................................................................146
Users........................................................................................................................................ 146
Devices.....................................................................................................................................147
Servers..................................................................................................................................... 147
Device Servers........................................................................................................................147
Collect system info................................................................................................................ 147
Check for updates................................................................................................................. 147
Save-O-Meter.......................................................................................................................... 148
License................................................................................................................................................ 148
Check server group properties.......................................................................................................148
Server properties.............................................................................................................................. 148
Server.......................................................................................................................................149
Users........................................................................................................................................ 150
Devices.....................................................................................................................................152
E-mail....................................................................................................................................... 153
Configure NTLM SMTP authentication............................................................................... 154
Configure Microsoft 365 OAuth2 SMTP authentication................................................... 155
Configure Google OAuth2 SMTP authentication...............................................................156
Tracking................................................................................................................................... 157
Billing....................................................................................................................................... 158
Encryption............................................................................................................................... 159
User properties................................................................................................................................. 160
Identification...........................................................................................................................161
Settings....................................................................................................................................162
ID code.................................................................................................................................... 164
Rights....................................................................................................................................... 166
Member of.............................................................................................................................. 168
Aliases......................................................................................................................................168
Delegates................................................................................................................................ 169
Account....................................................................................................................................171
Billing....................................................................................................................................... 172
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Kofax SafeCom G4 Server Administrator's Guide
Device properties.............................................................................................................................. 173
Settings....................................................................................................................................174
Charging scheme................................................................................................................... 176
License..................................................................................................................................... 176
Statistics...................................................................................................................................177
Configure.................................................................................................................................178
Options dialog................................................................................................................................... 180
General.................................................................................................................................... 180
Card reader.............................................................................................................................181
Network................................................................................................................................... 183
Maintenance........................................................................................................................... 184
Server group info...................................................................................................................184
Branches.............................................................................................................................................185
Administrator rights.............................................................................................................. 186
Add a branch..........................................................................................................................186
Delete a branch......................................................................................................................186
Add a device to a branch..................................................................................................... 186
Remove a device from a branch......................................................................................... 187
Computer properties.............................................................................................................187
Add a computer to the SafeCom solution......................................................................... 188
Add a computer to a branch at first print......................................................................... 188
Add a computer to a branch manually.............................................................................. 188
Import computers..................................................................................................................188
Remove a computer from a branch................................................................................... 188
Delete a computer from the SafeCom solution................................................................ 189
Organizational units......................................................................................................................... 189
Add an organizational unit...................................................................................................189
Delete an organizational unit.............................................................................................. 190
Devices with restricted access............................................................................................. 190
Groups................................................................................................................................................ 191
Add groups manually............................................................................................................191
Group properties dialog....................................................................................................... 192
Delete groups.........................................................................................................................192
Add members to a group.....................................................................................................193
Remove users from a group................................................................................................194
Select rules to be used in a group......................................................................................194
Select favorite billing codes for a group............................................................................ 194
Group print............................................................................................................................. 194
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Kofax SafeCom G4 Server Administrator's Guide
Device servers................................................................................................................................... 195
Add device server.................................................................................................................. 196
View device server properties..............................................................................................196
Delete device server..............................................................................................................196
Group device servers............................................................................................................ 197
Delete device server group.................................................................................................. 197
Statistics..............................................................................................................................................197
Event log.............................................................................................................................................198
View SafeCom event log.......................................................................................................198
View SafeCom event messages in Windows event log.................................................... 199
Event severity......................................................................................................................... 200
Export data........................................................................................................................................ 200
Export users............................................................................................................................200
Export servers........................................................................................................................ 201
Export devices........................................................................................................................ 202
Export billing codes...............................................................................................................203
Export 2-level billing codes.................................................................................................. 203
Chapter5:Manage servers...............................................................................................................205
Add a single server group...............................................................................................................205
Create a multiserver group............................................................................................................. 206
Prerequisites........................................................................................................................... 206
Add server...............................................................................................................................206
Troubleshooting..................................................................................................................... 207
Remove single or multiserver group............................................................................................. 207
Delete a secondary server from a multiserver group................................................................. 208
Failover servers................................................................................................................................. 208
Set up user replication on failover servers........................................................................209
Chapter6:Manage users..................................................................................................................211
Default user....................................................................................................................................... 211
Create a default user............................................................................................................ 213
Delete a default user............................................................................................................ 213
Import users...................................................................................................................................... 213
Overview..................................................................................................................................214
Server.......................................................................................................................................214
Import source.........................................................................................................................215
File source (CSV file and XML file).......................................................................................215
Properties (Active Directory)................................................................................................ 216
Properties (Novell eDirectory)..............................................................................................216
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Kofax SafeCom G4 Server Administrator's Guide
Properties (LDAP server).......................................................................................................217
Configuration (CSV)................................................................................................................217
Configuration (XML)...............................................................................................................218
Configuration (Active Directory).......................................................................................... 219
Configuration (Novell eDirectory)........................................................................................221
Configuration (LDAP server).................................................................................................222
Rules.........................................................................................................................................223
Extra......................................................................................................................................... 226
Schedule.................................................................................................................................. 226
User import log file............................................................................................................... 227
Search filter.............................................................................................................................229
Install certificate.....................................................................................................................229
Conversion of magnetic ID codes....................................................................................... 230
Create users at first print................................................................................................................ 230
Add users manually..........................................................................................................................231
Find users...........................................................................................................................................231
Customize the user list view........................................................................................................... 231
Hide ID codes.................................................................................................................................... 232
Hide document names.....................................................................................................................233
Edit the properties of multiple users.............................................................................................233
Delete users.......................................................................................................................................234
User redaction................................................................................................................................... 234
How to use this feature........................................................................................................234
Important notes about user redaction...............................................................................235
List of aliases..................................................................................................................................... 237
Save aliases to file................................................................................................................. 237
List of ID codes................................................................................................................................. 237
Save ID codes to file............................................................................................................. 238
Customize the format of ID codes.................................................................................................238
User has lost ID card....................................................................................................................... 239
User has forgotten ID code............................................................................................................ 240
User has forgotten PIN code.......................................................................................................... 240
Delete a user’s print jobs (documents)..........................................................................................240
Customize and translate e-mail messages................................................................................... 241
E-mail templates.................................................................................................................... 241
Chapter7:Manage devices.............................................................................................................. 244
Device license.................................................................................................................................... 244
Add device..........................................................................................................................................244
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Kofax SafeCom G4 Server Administrator's Guide
Resend configuration............................................................................................................ 245
Add a device to a SafeCom Device Server.................................................................................... 246
Add device server and device server device......................................................................246
Add device server device......................................................................................................246
Print QR code for Mobile Pull Print.................................................................................... 247
Find devices....................................................................................................................................... 247
Simple search......................................................................................................................... 248
Advanced search – Device licenses..................................................................................... 248
Broadcast for devices....................................................................................................................... 248
Customize the device list view........................................................................................................248
Edit the properties of multiple devices......................................................................................... 249
Delete devices....................................................................................................................................249
Import Ethernet Card Readers........................................................................................................250
Update software................................................................................................................................250
Location of device software................................................................................................. 252
Single device software update.............................................................................................252
Multiple device software update.........................................................................................252
Monitor device...................................................................................................................................253
Start the device monitor.......................................................................................................253
Enable monitoring on selected devices..............................................................................253
Look at device statistics........................................................................................................254
Restart devices.................................................................................................................................. 254
Open in web browser.......................................................................................................................254
Restrict user access to devices....................................................................................................... 254
DHCP server.......................................................................................................................................254
Shorten job names in document list............................................................................................. 255
Chapter8:SafeCom Tracking........................................................................................................... 256
Pull print tracking............................................................................................................................. 256
Push print tracking........................................................................................................................... 256
Printing directly......................................................................................................................257
Printing through a second printer...................................................................................... 257
Add a secondary printer (output service).......................................................................... 258
Add the first printer (SafeCom Push Port)......................................................................... 258
Set TCP port to a custom value...........................................................................................260
Allow printing at all times.................................................................................................... 260
SafeCom Port Configurator............................................................................................................. 261
Install SafeCom Port Configurator......................................................................................261
Start SafeCom Port Configurator........................................................................................ 262
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Kofax SafeCom G4 Server Administrator's Guide
Add server...............................................................................................................................262
Convert to Push..................................................................................................................... 263
Restore to TCP/IP...................................................................................................................265
List printers in the domain.................................................................................................. 266
Repair push printer............................................................................................................... 266
Read servers from file...........................................................................................................266
scPortConfigurator.ini............................................................................................................267
scPortUtility.............................................................................................................................270
Troubleshooting..................................................................................................................... 272
Copy tracking.....................................................................................................................................273
Fax, Scan, and E-mail tracking........................................................................................................ 273
Post track........................................................................................................................................... 274
Push Print Post Tracking.......................................................................................................274
Planning your SafeCom Tracking solution.................................................................................... 274
Print price calculation........................................................................................................... 274
Track deleted jobs..................................................................................................................277
Backup and restore............................................................................................................... 277
Using tracking data............................................................................................................... 277
Multiple servers: Online or offline tracking.................................................................................. 278
Configure SafeCom primary server.................................................................................... 278
Configure SafeCom secondary servers.............................................................................. 278
Configuration overview....................................................................................................................278
Charging schemes............................................................................................................................ 279
Add charging scheme........................................................................................................... 279
Sample charging calculation................................................................................................ 279
View charging scheme properties.......................................................................................280
Associate charging scheme with device.............................................................................280
Configure default charging scheme for new devices.......................................................280
Delete a charging scheme................................................................................................... 280
Change cost control to tracking..................................................................................................... 281
SafeCom Reports...............................................................................................................................281
Install SafeCom Reports....................................................................................................... 281
Start SafeCom Reports..........................................................................................................281
Make a report.........................................................................................................................281
Work with tracking data.................................................................................................................. 282
Export tracking data..............................................................................................................282
Hide job names in tracking data.........................................................................................283
Delete tracking data.............................................................................................................. 283
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Kofax SafeCom G4 Server Administrator's Guide
SafeCom Data Mining...................................................................................................................... 284
Main tracking..........................................................................................................................284
User statistics......................................................................................................................... 285
Device statistics......................................................................................................................287
Billing statistics.......................................................................................................................289
Job list......................................................................................................................................291
Tracking record dialog.......................................................................................................... 291
Update scParser.dll........................................................................................................................... 294
Chapter9:SafeCom Rule Based Printing (RBP)............................................................................. 295
Planning your SafeCom RBP solution............................................................................................295
Create the rules.................................................................................................................................296
Select rules to be used on group...................................................................................................298
What if the rule does not work?.....................................................................................................298
How to determine the application................................................................................................. 299
Update scRuleExecuter.dll................................................................................................................299
Chapter10:SafeCom Client Billing..................................................................................................300
Manage billing codes....................................................................................................................... 300
Plan your SafeCom Client Billing solution.....................................................................................301
Configuration overview....................................................................................................................301
Configure SafeCom Client Billing................................................................................................... 302
Import billing codes......................................................................................................................... 303
Run a billing report............................................................................................................... 305
View billing codes in the Manage billing codes dialog.................................................... 305
Billing code import log file...................................................................................................306
Set up users to use billing codes................................................................................................... 307
Considerations when using Tracking and Pay...................................................................307
Change the Bill clients for cost property of multiple users............................................. 307
Add favorite billing codes for a user.................................................................................. 308
Select favorite billing codes for a group............................................................................ 308
Edit the template for billing reminder...........................................................................................309
Use the e-mail template for billing reminder....................................................................309
Manage 1-level billing code............................................................................................................ 309
Add billing code..................................................................................................................... 310
Find billing codes...................................................................................................................310
Delete billing codes...............................................................................................................310
Modify billing codes.............................................................................................................. 310
Manage 2-level billing code............................................................................................................ 311
Add primary or secondary code..........................................................................................311
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Kofax SafeCom G4 Server Administrator's Guide
Find primary or secondary codes....................................................................................... 311
Delete primary or secondary codes....................................................................................312
Modify primary or secondary codes...................................................................................312
Add billing code..................................................................................................................... 312
Delete billing codes...............................................................................................................312
Modify billing codes.............................................................................................................. 313
Work with Tracking data..................................................................................................................313
Chapter11:SafeCom Pay..................................................................................................................314
Planning your SafeCom Pay solution.............................................................................................314
Accounting policy...................................................................................................................314
Ensure that users pay........................................................................................................... 315
Cashless solution................................................................................................................... 315
Change cost control to Pay............................................................................................................. 315
Credit schedule..................................................................................................................................316
Cashier................................................................................................................................................ 317
Log in to SafeCom Administrator in Cashier mode.......................................................... 317
Find user with search string................................................................................................ 318
Find user through Advanced search...................................................................................318
User properties dialog.......................................................................................................... 319
View user transactions..........................................................................................................321
Issue a new PIN code........................................................................................................... 321
Unlock user.............................................................................................................................322
Deposit credits....................................................................................................................... 322
Withdraw credits....................................................................................................................322
Set low limit............................................................................................................................322
Free reserved credits.............................................................................................................322
Reset cash cards.................................................................................................................... 323
Detect attempt to avoid paying.......................................................................................... 323
Print reports........................................................................................................................... 323
Account status...................................................................................................................................323
Cash flow report............................................................................................................................... 324
User transactions dialog.................................................................................................................. 324
Prevent cheating............................................................................................................................... 325
E-mail template for an unfinished job................................................................................325
Difference between print and copy.................................................................................... 325
Job name pricing...............................................................................................................................326
JobNamePricing.txt................................................................................................................ 326
Chapter12:SafeCom Device Utility.................................................................................................328
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Kofax SafeCom G4 Server Administrator's Guide
Start SafeCom Device Utility........................................................................................................... 328
Menus and commands.................................................................................................................... 328
Populate list of devices.................................................................................................................... 329
Edit configuration..............................................................................................................................329
Set configuration...............................................................................................................................330
Manage devices in batch.................................................................................................................330
Command line parameters.................................................................................................. 331
Structure of the parameter file........................................................................................... 332
Properties of the [Defaults] section.................................................................................... 332
Structure of the [Devices] section for bundle installation............................................... 333
Structure of the [Devices] section for configuration handling........................................ 333
Chapter13:Format of tracking data.............................................................................................. 335
Format history................................................................................................................................... 335
Format.................................................................................................................................................335
Chapter14:SafeCom ID devices...................................................................................................... 340
SafeCom AWID Reader.....................................................................................................................341
SafeCom Barcode Reader................................................................................................................ 341
SafeCom Casi-Rusco Reader............................................................................................................341
SafeCom EM Reader.........................................................................................................................341
SafeCom HID Prox Reader.............................................................................................................. 342
SafeCom iCLASS Reader...................................................................................................................342
SafeCom Indala Reader................................................................................................................... 342
SafeCom Keypad............................................................................................................................... 342
SafeCom Legic Reader..................................................................................................................... 343
SafeCom Magnetic Card Reader.....................................................................................................343
SafeCom Magnetic Card Reader DD.............................................................................................. 343
SafeCom Mifare Reader................................................................................................................... 344
Chapter15:SQL Always On.............................................................................................................. 345
SQL Always On deployments.......................................................................................................... 345
Single-server SafeCom solution with AG............................................................................345
Multiserver SafeCom solution with AG...............................................................................346
Limitations...............................................................................................................................347
Prerequisites for SafeCom in Availability Group............................................................... 348
Checklist for HA..................................................................................................................... 350
Building single-server SafeCom solution with databases in AG.................................................351
Prepare SQL Server instances..............................................................................................352
Install SafeCom to an external SQL Server........................................................................352
Create and configure AG...................................................................................................... 352
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Kofax SafeCom G4 Server Administrator's Guide
Create AG Listener.................................................................................................................353
Redirect SafeCom Application Server to AG Listener....................................................... 353
Building multi-server SafeCom solution with primary databases in AG................................... 353
Set up remote distributor SQL Server instance.................................................................354
Set up replication snapshot share...................................................................................... 354
SafeCom Primary Application Server..................................................................................354
Install secondary SafeCom servers..................................................................................... 354
Add Secondary SafeCom servers to a multiserver solution.............................................355
Moving multi-server SafeCom solution into AG........................................................................... 356
Set up remote distributor SQL Server instance.................................................................356
Set up replication snapshot share...................................................................................... 356
Drop local distributor............................................................................................................357
Create and configure AG...................................................................................................... 357
Create AG Listener.................................................................................................................357
Redirect SafeCom Application Server to AG Listener....................................................... 358
Configure SafeCom Primary Application Server................................................................358
Repair replication for secondary SafeCom servers...........................................................358
Troubleshoot multiserver HA.......................................................................................................... 359
Replication is not working....................................................................................................359
Verify availability replica nodes of the publisher.............................................................. 359
Verify distributor SQL Server instance................................................................................360
Chapter16:Troubleshooting............................................................................................................ 361
SafeCom Help Desk Assistant......................................................................................................... 361
SafeCom Administrator: Login failed............................................................................................. 361
SafeCom Administrator: Unable to locate all SafeCom servers................................................. 361
SafeCom Administrator: Unable to locate all SafeCom devices................................................. 362
SafeCom Administrator: Users are missing.................................................................................. 362
SafeCom Administrator: Add user failed and Add alias failed....................................................362
SafeCom Administrator: License does not take effect................................................................ 362
SafeCom Administrator: Controls in dialog are not visible.........................................................363
SafeCom Administrator: Device is recognized as SafeCom Controller...................................... 363
SafeCom Administrator: Device cannot be added as a Push printer.........................................363
SafeCom Administrator: Device is not responding when the community name has been
changed from "public"................................................................................................................ 363
User is not created at first print.....................................................................................................363
Device web interface: Displayed incorrectly or settings not saved............................................364
At the printer: Out of order............................................................................................................ 364
At the printer: User unknown.........................................................................................................364
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Kofax SafeCom G4 Server Administrator's Guide
At the printer: Login denied............................................................................................................364
At the printer: Restricted access.....................................................................................................365
At the printer: Error printing document........................................................................................365
At the printer: Question mark before the document name....................................................... 365
At the printer: Printer busy, retry later......................................................................................... 365
At the printer: Printer keeps rebooting.........................................................................................365
At the printer: Copy not allowed....................................................................................................365
At the printer: Login error <number>........................................................................................... 365
At the printer: Error printing: General Failure..............................................................................366
At the printer: Card reader not working....................................................................................... 366
Document not printed..................................................................................................................... 366
Some documents are missing........................................................................................................ 366
Document printed incorrectly......................................................................................................... 367
Nothing is copied..............................................................................................................................367
Driver names are missing............................................................................................................... 367
Add Printer Wizard: Specified port cannot be added.................................................................. 367
Local SafeCom Pull Printer is unable to print...............................................................................367
Start and stop the SafeCom service...............................................................................................368
How to start and stop the Print Spooler.......................................................................................368
User computer: Unable to connect to SafeCom server...............................................................368
User computer: Please contact your administrator!....................................................................368
Import users: No users imported.................................................................................................. 369
Import billing codes: No codes imported..................................................................................... 369
Multiserver installation: Replication issues................................................................................... 369
scPopUp: The publisher could not be verified............................................................................. 370
Smart Printer Driver: Reduced performance................................................................................370
Smart Printer Driver: Error codes at the device........................................................................... 370
Remote SQL server cannot login....................................................................................................371
SafeCom server can not login using the safecominstall user.................................................... 371
Spooler failure when the Print System Asynchronous Notification message is not handled
by the user....................................................................................................................................371
Certificate of the SafeCom G4 primary server is lost.................................................................. 372
Communication failure between SafeCom components.............................................................372
User Import from Unix that does not contain Domain Info.......................................................372
SafeCom secondary server is not reachable from the SafeCom primary server......................372
Replication subscription for the old SQL primary server appears under the SafeCom
secondary server’s SQL Express instance................................................................................ 373
Services using GMSA accounts do not start automatically after reboot................................... 373
18
Kofax SafeCom G4 Server Administrator's Guide
Chapter17:Error codes.....................................................................................................................374
SafeCom Server error codes........................................................................................................... 374
Chapter18:Administrator’s installation notes..............................................................................380
Servers................................................................................................................................................ 380
SafeCom primary server.......................................................................................................381
SQL primary server................................................................................................................381
SafeCom secondary server...................................................................................................382
Failover servers...................................................................................................................... 383
User authentication.......................................................................................................................... 383
Devices................................................................................................................................................384
Printer drivers....................................................................................................................................385
Chapter19:scPortUtility operations and exit codes.................................................................... 386
Push Port Creation............................................................................................................................386
Command Line usage........................................................................................................... 386
Options and parameters...................................................................................................... 386
Exit codes................................................................................................................................388
Remarks...................................................................................................................................389
Attach Port......................................................................................................................................... 390
Command Line usage........................................................................................................... 390
Options and parameters...................................................................................................... 390
Exit codes................................................................................................................................390
Queue Migration – Push Print........................................................................................................ 391
Command Line usage........................................................................................................... 391
Parameters..............................................................................................................................392
Exit codes................................................................................................................................393
Remarks...................................................................................................................................394
List print queues............................................................................................................................... 395
Command Line usage........................................................................................................... 395
Options and parameters...................................................................................................... 396
Exit codes................................................................................................................................396
AppendixA:Frequently asked questions....................................................................................... 397
What are the benefits of Pull Printing?......................................................................................... 397
Is Copy Control supported?.............................................................................................................398
Is it possible to charge for print costs?.........................................................................................398
Is it necessary to install software on the users’ computers?......................................................398
How are users authenticated?........................................................................................................ 398
How are users managed?................................................................................................................399
How are users with the same name handled?.............................................................................399
19
Kofax SafeCom G4 Server Administrator's Guide
How many users, printers, and documents can a server handle?.............................................399
Can access to devices be restricted?............................................................................................. 399
Are SafeCom solutions scalable?.................................................................................................... 399
How does a solution with multiple servers work?....................................................................... 400
Can documents be printed securely?............................................................................................ 400
What happens to uncollected documents?...................................................................................400
Is it always possible to print?......................................................................................................... 401
Can print usage be tracked without hardware?...........................................................................401
Can a Pull Printer be used for Push tracking?..............................................................................401
What happens if the SafeCom solution stops working?............................................................. 401
What is the administrative overhead?........................................................................................... 402
What about integration with other systems?............................................................................... 402
Does it pay to apply a SafeCom solution?.................................................................................... 402
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Kofax SafeCom 10.7.0 Operating instructions
- Category
- Software
- Type
- Operating instructions
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