APPS Mood Harmony App
The APPS Mood Harmony App allows you to use your device as a music player for your business. With this app, you can:
- Play music from a variety of playlists
- Override the scheduled music program
- Control the music volume
- View recently played songs
- Contact customer service
The app is easy to set up and use. Simply download the app from the appropriate app store, enter the playback key provided by Mood Media, and you're ready to start playing music.
Here are some tips for using the app in a business environment:
- Keep your phone or tablet connected to a charger so that it doesn't run out of power and interrupt your music.
APPS Mood Harmony App
The APPS Mood Harmony App allows you to use your device as a music player for your business. With this app, you can:
- Play music from a variety of playlists
- Override the scheduled music program
- Control the music volume
- View recently played songs
- Contact customer service
The app is easy to set up and use. Simply download the app from the appropriate app store, enter the playback key provided by Mood Media, and you're ready to start playing music.
Here are some tips for using the app in a business environment:
- Keep your phone or tablet connected to a charger so that it doesn't run out of power and interrupt your music.
Setup basics
Download the app from the appropriate app store.
GETTING STARTED GUIDE
MOOD HARMONY APP | USING A DEVICE AS A MUSIC PLAYER
Playback key
Enter the playback key provided by Mood
Media and press the Continue button.
Keep the app open. Music will start playing soon.
If you receive an error message when activating
the app, please contact us on our support page.
Device setup options
When you open the app for the first time, select the
option to Use this device to play music option.
This enables the device to function as a music player.
MOOD HARMONY APP | USING A DEVICE AS A MUSIC PLAYER
VERSION 2.1
Customer Service
The Harmony icon in the top right corner of the screen
will connect you with the Customer Service portal
where you can find more information or submit a
request to our team.
You can also contact Customer Service directly:
https://moodmedia.custhelp.com/app/ask
Home screen
The Home screen will be displayed after you have
successfully entered the playback key for your device.
Device information
The business’ location name and zone are displayed
at the top of the screen.
Playing Now
This section displays the song, artist and playlist that
is currently playing. It also displays the current status
of the music - if it has been stopped, or if an audio
message is playing.
Today’s Program
This section displays the program that is scheduled to
play in the location/zone.
Library
The Library contains playlists that are available for
playback in the location/zone.
Volume control
Use the volume adjustment buttons on the device to
control the music volume.
MOOD HARMONY APP | USING A DEVICE AS A MUSIC PLAYER
VERSION 2.1
Playing Now
This section displays the song, artist and
playlist that is currently playing. Tap the
stop icon to stop the music; the play
icon to restart it.
Library
This section houses a collection of playlists that can override the scheduled music program.
Tap a playlist in the Library to view the playlist genre, content rating, and sample artists. Tap
the Play now button to select the playlist. Music from the selected playlist will begin when
the song currently playing comes to an end. The playlist will continue to play until an
alternative playlist is selected. The player will return to the scheduled content after 24 hours
or Return to scheduled content can be manually selected at any time.
Recently played songs
Tap the clock icon in the Playing Now
section to view songs and artists that
have recently played. The time and date
of the playback will be displayed.
MOOD HARMONY APP | USING A DEVICE AS A MUSIC PLAYER
VERSION 2.1
TIPS & RECOMMENDATIONS
Do you have any tips for using the app in a
business environment?
We recommend keeping your phone or tablet
connected to a charger so that it doesn’t run out of
power and interrupt your music.
To limit interruptions, we suggest the following:
-Put the device in silent mode and if possible, Do
Not Disturb mode to eliminate unexpected
distractions.
-Turn off notifications.
-Remove apps that play music or videos.
Are playback keys case-sensitive?
No. You can type in the playback key as you see fit.
Do the playback keys expire?
No. Playback keys do not have an expiration date,
but they can only be used once.
Is it possible to remove my device from a
location?
Yes. Tap the Harmony icon in the top right corner of
the screen, then select Forget Device.
How do I stop the music that is playing on my
device?
Press the Stop icon in the Playing Now section and
the music will stop. To restart the music, press the
Play icon.
How do I request a Harmony Portal login so that
I can select playlists for the app?
The music selection in the app's library is managed
through the Harmony Music web portal. If you don't
already have an account, please contact our
Customer Service team.
If a playlist is selected from the library, will it
interrupt the song playing?
No. The new playlist will begin when the song that
is currently playing ends.
MINIMUM REQUIREMENTS
Device capacity - no min requirements
Operating system -
-Apple operating system - iOS 13+
-Android operating system - Android 5+
FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS
Will the Mood Harmony app work on a tablet or
just a phone?
The Mood Harmony app works on both Apple and
Android tablets and phones.
How do I play music through a Bluetooth
speaker?
First, make sure your phone or tablet supports
Bluetooth and Bluetooth is enabled, then pair it with
the speaker following the manufacturer’s
instructions.
How do I play music through my location’s
overhead speakers?
Connect an appropriate cable directly from the
device to your amplifier to send the music audio
through your overhead sound system.
What happens if I lose my internet connection?
You will be able to play music from playlists that
have been cached on your device however, we
recommend you keep your device online to get the
latest playlist updates.
How do I request a playback key?
Tap the Harmony icon in the top right corner of the
screen, then select Customer Service and submit a
request in the form. You can also reach out to our
Customer Service team directly:
https://moodmedia.custhelp.com/app/ask
MOOD HARMONY APP | USING A DEVICE AS A MUSIC PLAYER
VERSION 2.1
-
1
-
2
-
3
-
4
APPS Mood Harmony App
The APPS Mood Harmony App allows you to use your device as a music player for your business. With this app, you can:
- Play music from a variety of playlists
- Override the scheduled music program
- Control the music volume
- View recently played songs
- Contact customer service
The app is easy to set up and use. Simply download the app from the appropriate app store, enter the playback key provided by Mood Media, and you're ready to start playing music.
Here are some tips for using the app in a business environment:
- Keep your phone or tablet connected to a charger so that it doesn't run out of power and interrupt your music.
Ask a question and I''ll find the answer in the document
Finding information in a document is now easier with AI