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Frequently Asked Questions
This guide provides answers to some of the most common questions
asked about the OneTouch Verio Flex™ meter. For complete instructions
on how to use your meter and testing supplies, please refer to your
OneTouch Verio Flex™ Owner’s Booklet.
Alternatively, you can contact the OneTouch® Customer Care Line
at 1 800 663-5521.
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Q1: What is included in the
OneTouch Verio Flex™ System Kit?
A1: Your kit includes:
• OneTouch Verio Flex™ blood glucose meter
(CR2032 lithium coin cell battery included)
• OneTouch® Delica® lancing device
• OneTouch® Delica® sterile lancets
• Carrying case
• Owner’s Booklet and Quick Start Guide
You will also need OneTouch Verio® test strips and OneTouch Verio®
control solution which are available separately.
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Q2: How do I turn on the
OneTouch Verio Flex™ meter?
A2: Press and hold ‘OK’ until the start up test
screen appears. Once the device is on,
release ‘OK’. You can also turn the meter
on by inserting a OneTouch Verio® test
strip to perform a blood glucose test.
If you see any missing segments within the
start-up screen, there may be a problem with the
meter. Contact the OneTouch® Customer Care
Line at 1800663-5521.
Q3: What are the functions of the buttons
on the OneTouch Verio Flex™ meter?
A3: Here is a simple overview:
OK button
• Turn the meter on/o (press and hold)
• Confirms menu selections (press and release)
Up and down buttons
• Change settings or scroll through History
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Q4: How do I set the time and date
on the OneTouch Verio Flex™ meter?
A4: When the device is first switched on, it will
automatically prompt you to set the time and date.
The SET icon will appear on the screen to indicate
that the meter has entered setup mode.
Setting the time:
Hour will flash…
• If the hour displayed is correct,
press ‘OK’ to confirm.
• If the hour displayed is not correct,
press or to change the hour
and press ‘OK’ to confirm.
Minutes will flash…
• If the minutes displayed are
correct, press ‘OK’ to confirm.
• If the minutes displayed are not correct,
press or to change the
minutes and press to confirm.
AM/PM will flash…
• If the AM/PM displayed is correct, press ‘OK’ to confirm.
• If the AM/PM displayed is not correct, press or
to change AM/PM and press ‘OK’ to confirm.
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Setting the date:
After completing the time setup, the meter will automatically
move to date setup.
Year will flash…
• If the year displayed is correct,
press ‘OK’ to confirm.
• If the year displayed is not correct,
press or to change the year
and press ‘OK’ to confirm.
Month will flash…
• If the month displayed is correct,
press ‘OK’ to confirm.
• If the month displayed is not correct,
press or to change the month
and press ‘OK’ to confirm.
Day will flash…
• If the day displayed is correct,
press ‘OK’ to confirm.
• If the day displayed is not correct,
press or to change the day
and press ‘OK’ to confirm.
After first time set up, you can adjust
the meter’s time and date settings by
pressing and holding ‘OK’ and at the
same time. The SET screen will then
appear, and the hour will flash.
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Q5: How many results will the OneTouch Verio Flex™
meter store and where can I find my result after
it is displayed on-screen?
A5: The meter stores your most recent
500-blood glucose and control solution
test results. They can be viewed in History
Mode by pressing the ‘OK’ button when
the meter is o. The symbol indicates
that you are viewing your past results.
Q6: What does the 3-colour bar
below the meter screen do?
A6: ColourSure™ technology lets you know whether your blood
sugar results are within your range limits. It does this by
displaying your current result with a Range Indicator Arrow,
pointing to a corresponding Range Indicator Colour Bar
below the meter display. Use the Range Indicator Arrow
and Colour Bar together to interpret your results.
An arrow pointing to a green bar means you are In Range, an
arrow pointing to a red bar means you are Above Range, and an
arrow pointing to a blue bar means you are Below Range.
Do not make immediate treatment decisions based on the Range
Indicator feature. Treatment decisions should be based on the
numerical result and healthcare professional recommendation and
not solely on where your result falls within your range limits.
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Q7: What are the low and high range
limits and what do they mean?
A7: Your meter uses low and high range limits to tell you when your
result is below, above or within your set range. The meter comes
with pre-set range limits that can be changed as recommended
by your healthcare team. The pre-set low range limit is
4.0mmol/L and the pre-set high range limit is 10.0 mmol/L.
Q8: How can I change the low
and high range limits?
A8: To edit the pre-set range limits press and hold and at the
same time. The SET screen will appear with the current low
range limit displayed, and the number and Range Indicator
arrow will flash. The low and high range limits can be adjusted
but be sure to talk to your healthcare professional about the
range limits that are right for you. If you decide to change
your range limits (as recommended by your healthcare team),
the Range Indicator Arrows stored with previous results in
meter memory will not change. However, any new tests will
display Range Indicator Arrows which reflect your changes.
Q9: How accurate is the
OneTouch Verio Flex™ meter?
A9: All OneTouch Verio® family of meters meet the accuracy
requirements of the 2013 international standard for
self-testing blood glucose monitoring systems.
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Batteries
Q10: What batteries does the OneTouch Verio Flex™
meter use and when should I change them?
A10: Your OneTouch Verio Flex™ meter uses one CR2032
lithium coin cell battery. If the meter does not turn
on, you may need to replace the battery.
Test Strip
Q11: What test strip does the
OneTouch Verio Flex™ meter use?
A11: The OneTouch Verio Flex™
meter will only work with
OneTouch Verio® test strips.
Q12: How do I insert the
OneTouch Verio® test
strip into the meter?
A12: Insert a OneTouch Verio® test strip
into the test strip port with the
gold side of the test strip and the
two silver prongs facing you.
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Q13: How much blood do I need for the
OneTouch Verio® test strip?
A13: The OneTouch Verio® test strips require 0.4 µL of blood
to obtain a result. You can apply blood to either side
of the test strip. Holding the meter at a slight angle,
guide the channel to the blood drop. When it touches
your sample, the test strip wicks the blood into the
channel. The channel should fill completely, turn red
and the meter will count down from 5 seconds.
Blood should not be applied to the top of the test
strip or the top edge of the test strip.
Q14: Where can I purchase
OneTouch Verio® test strips?
A14: You can purchase OneTouch Verio® test strips
at your local pharmacy.
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Control Solution
Q15: What control solution should I use
with my OneTouch Verio Flex™ meter?
A15: Use only OneTouch Verio® control solution
with your OneTouch Verio Flex™ meter.
Q16: Where can I get the control solution
for the OneTouch Verio Flex™ meter?
A16: OneTouch Verio® control solution can be ordered
by contacting the OneTouch® Customer Care Line
at 1800663-5521 or emailing
CustomerService@LifeScanCanada.com
Q17: What is the purpose of using
OneTouch Verio® control solution?
A17: OneTouch Verio® control solution is used to check that
the blood glucose meter and test strips are working
together properly and that the test is performing
correctly. Use only OneTouch Verio® control solution
with your OneTouch Verio Flex™ meter.
For more information on performing a control solution test,
refer to the OneTouch Verio Flex™ Owner’s Booklet.
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Q18: When should I use
OneTouch Verio Flex™ control solution?
A18: You should perform a control solution test:
• Whenever you open a new vial of test strips
• If you suspect that the meter or test strips are not working properly
• If you have had repeated unexpected blood glucose results
• If you drop or damage the meter.
Q19: How can I use Bluetooth® on my meter?
A19: You can connect your OneTouch Verio Flex™ meter with
your compatible wireless device <link to compatible
devices URL>. To turn the Bluetooth® Smart feature
on, press ‘OK’ and at the same time.The symbol
indicates the Bluetooth® Smart feature is on.
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Q20: Can I download my test results?
A20: The OneTouch Verio Flex™ meter features Bluetooth®
technology which allows you to sync your blood glucose
results wirelessly with the OneTouch Reveal® mobile app.
It helps you manage your diabetes by tracking your blood
glucose, food, insulin and activity data over time, providing
colourful, easy to understand visuals that highlight your
patterns. You can share your results via email or text, or
during appointments with your healthcare professional so
they can see your progress. If you have further questions
about the OneTouch Reveal® application, please contact
the OneTouch® Customer Care Line at 1800663-5521.
The OneTouch® Customer Care Line is available:
Monday to Friday
9:00 am – 8:00 pm Eastern Time
6:00 am – 5.00 pm Pacific Time
Q21: Where can I get further information
about my OneTouch Verio Flex™ meter?
A21: You can find information in the ‘Quick Start Guide’
and complete information about your
meter in your ‘Owner’s Booklet’.
If you have any questions, you can call the
OneTouch® Customer Care Line at 1 800 663-5521.
You can also submit questions via email at:
CustomerService@LifeScanCanada.com
If you are looking for advice about your diabetes and
treatment plan, please speak to your healthcare professional.
All trademarks are used under license by LifeScan Canada.
© 2016 LifeScan Canada. All rights reserved. AW 106-592A 06/16
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