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Code Blue IP1500, IP2500 User manual

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IP1500/2500
Speakerphones
User Guide
Configuration & Operation
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GU-137-Bpage 2 of 40
IP1500/2500
User Guide
Table of Contents
Section Page
2 Introduction...................................................................................3
3 Getting Started..............................................................................4
4 Using the IP1500/2500 Speakerphone........................................5
5 Provisioning the Phone................................................................6
5.1 Determine the IP Address...................................................6
5.2NetworkConguration........................................................9
5.3ConguringVoIPSettings.................................................11
5.4ConguringtheSystemSettings......................................16
5.5ConguringSystemOptionsandScripts..........................20
6 CLI (Command Line Interface)..................................................33
7 In-Call Commands......................................................................34
8 Factory Reset..............................................................................35
9 Compatibility...............................................................................37
10 Troubleshooting..........................................................................38
11 Regulatory & Warranty................................................................39
12 Technical Services and Support................................................40
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GU-137-Bpage 3 of 40
IP1500/2500
User Guide
2 Introduction
ThankyouforchoosingtheCodeBlueIP1500/2500fullduplexVoIPspeakerphone(s),intercomand
pagingdevice(s)forindoorandoutdoorapplications.ThesespeakerphonesarepartofourEmer-
gencySignalinggroupofproductsthatarebuilttomeetthelatestregulations,withstandtheharsh-
estelementsandbeproactivesolutionsforwhenyouneedthemmost.Thisguideprovidesbasic
andadvancedcongurationinformationforobtainingthebestperformancewiththeIP1500/2500
speakerphone(s).
IP1500SurfaceMount
IP1501FlushMount
IP2500SingleButtonSurfaceMount
IP2501DoubleButtonFlushMount
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GU-137-Bpage 4 of 40
IP1500/2500
User Guide
3 Getting Started
Installation and Startup Instructions are provided in the “IP1500/2500 Admin Guide Installa-
tion and Initial Startup.” This Guide is located on our website under; codeblue.com > Sup-
port > Downloads.
ThischapterprovidesinformationforobtainingthebestperformancewiththeIP1500/2500speaker-
phone.ItisstronglyrecommendedthattheentireguideisreadbeforeconguringyourIP1500/2500
speakerphonetoensureyougetmaximumperformance.
Throughoutthisguideyouwillseethefollowingtworeferences:
Calling party: ThisisthepersonactivatingtheIP1500/2500speakerphonebypressingabutton.
Called party:ThisisthepersonreceivingthecallfromtheIP1500/2500;typicallyaguard,911
operator,dispatchofcer,etc.
TheIP1500/2500speakerphoneprovidespowerful,yetexibleIPemergencycommunication,and
deliversexcellentvoicequalityforyouremergencyspeakerphone,intercomandpagingsolution.
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GU-137-Bpage 5 of 40
IP1500/2500
User Guide
4 Using the IP1500/2500 Speakerphones
TheIP1500/2500speakerphonecanbeconguredformultipleuses.Themainfunctionistoprovide
2-wayvoicecommunications.Bypressingbutton#1(Redbutton)PUSH FOR HELP, EMERGENCY
or EMERGENCY/EMERGENCIA(dependingonthemodelphone)willactivatetheconguredscript
programmedforbutton#1.
Button#1activationoverridesanyotheractiontheIP1500/2500isperformingatthetimeofthebut-
tonpress.ForexampleiftheIP1500/2500:
1. Isbeingprogrammedatthetime
2. Wasinamonitoringcall
3. Wasinthemiddleofadiagnostictest
4. Iscurrentlyinaninformation(button#2)call.
Button#2, INFO or CALLbuttonsaretypicallyutilizedforplacinginformationalcalls.Anyaction
otherthanButton#1activationisconsiderNon-Prioritycallingandcommonlyutilizedfordirector
service,student/employeeescortrequests,gateentry,guestservicesandsimilarrequests.
TheIP1500/2500speakerphone’sAuxiliaryOutputistypicallyutilizedforactivatingCodeBlue’sLED
Beacon/Strobe,andcanbeusedasanormallyopen(N.O.)drycontactclosure(seespecforrelay
ratings)used,forexample,toactivatecentralizedbuilding/securitymanagementequipment.
Incomingcalls:TheIP1500/2500auto-answersanincomingcall.(Basedonthesettingscongured
underGeneral Settings in General Conguration > Incoming Calls > Answer inImmediatelyor
afteranumberofrings.)
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GU-137-Bpage 6 of 40
IP1500/2500
User Guide
5 Provisioning the Phone
5.1 Determine the IP Address
TheIP1500/2500speakerphoneisDHCPbydefault.
TheIP1500/2500speakerphonemayalsobeconguredviaTFTPserver,whichcanbesetupin
yourDHCPconguration.
1. ConnecttheIP1500/2500speakerphonetoyournetwork.TheLEDwillashmomentarily
andanaudiblebeepwillbeheardoutofthespeakertoindicatetheOSisloading.TheIP1500/2500
speakerphonewillacquireIPNetworksettingsfromyourDHCPserver.
2. CheckyourDHCPleaserecordsorutilizeanetworkscannersuchasSoftPerfect’sNetwork
ScannertomatchtheMACaddressoftheIP1500/2500speakerphonetothecorrectIPaddressin
yourleasetableoroutputofthenetworkscanner.
Lease Table and Network Scanner Example
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GU-137-Bpage 7 of 40
IP1500/2500
User Guide
LoggingIntoTheSystem
1. Loginusingawebbrowser.
A. PlacetheIPAddressofyourIP1500/2500intotheURLaddressbarandpress
ENTER.
B. Dependingonthebrowserbeingused,acerticatewarningmaypopup.Goahead
andapproveinordertoloadupthelogindialogbox.
C. Enterusername“admin”andpassword“admin”andpressENTER.
2. SystemStatusScreen.
A. CurrentsessiontimebeforeAuto-Logoutisexecuted.
B. ClickingRenewwillrestartthetimerto10minutes,effectivelykeepingyoulogged
in.Thisstatehelpspreventothersfromlogginginandtakingoverthesession,
therefore
erasinganyunsavedchangesmade.
C. ClickingLogoutwilllogyououtoftheGUI.
D. Network:DisplayscurrentIPaddress,DNSaddress,DNSTertiaryaddress,Account
1’scurrentstatusandAccount2’scurrentstatus.
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GU-137-Bpage 8 of 40
IP1500/2500
User Guide
LoggingOutOfTheSystem
1. TologoutoftheIP1500/2500speakerphone,simplyclickonLogoutunderSession(see
farleft-handcolumn).
Thespeakerphonewillalsologyououtautomaticallyafter10minutes.
Youwillbepromptedforconrmation.
2. ClickOKtocompletethelogoutprocessorCanceltocontinueconguringyour
IP1500/2500.
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GU-137-Bpage 9 of 40
IP1500/2500
User Guide
5.2 Network Configuration
OnceyouhaveobtainedtheDHCPaddressoftheIP1500/2500speakerphoneyoucanloginand
setastaticIPaddress.
1. ClickontheNetworkmenuitemunderNetworkSetup(seefarleft-handcolumn).
2. UnderGeneral,clickonStatic IPforConnection Type.
3. EnteryourdesiredIPsettingsunderStaticIPAddress.
4. Onceyouhaveenteredyoursettings,clickonSave Changes.
NotethatifyouhavemovedyourIP1500/2500toanetworkyourPCcannotaccess,youwillhaveto
congureyourPCtoaccessthatnetworkbeforecongurationcancontinue.
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GU-137-Bpage 10 of 40
IP1500/2500
User Guide
VLANConguration
TheIP1500/2500speakerphoneiscapableofperformingIEEE802.1Qframetagginganduser
prioritysettings.
1. ClickontheNetworkmenuitemunderNetwork Setup(seefarleft-handcolumn).
2. ThenclickontheVLAN EnabledcheckboxintheVLANsectionandselectyourdesired
VLANIDandUserPriority.
3. Onceyouhaveenteredyoursettings,clickonSave Changes.
NotethatifyourPCcannotaccessthenewVLAN,youwillhavetocorrectthisproblembefore
continuingconguration,asyouwillloseaccesstotheIP1500/2500.IfyouwishtodisableVLAN
supportandcannotreachtheIP1500/2500onitsconguredVLAN,factory-resettheunittoclear
networkconguration.
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GU-137-Bpage 11 of 40
IP1500/2500
User Guide
5.3 Configuring VoIP Settings
TheIP1500/2500speakerphoneisanadvancedVoIPdevicecapableofconnectivitytoVoIPsys-
temsviaSIPandIAX2protocols.Built-incodecsprovidemultipleoptionsforcommunicatingwith
yourVoIPsystemorCodeBlue’sToolVoxMediaGateway.STUNservercapabilitiesarealsobuiltin
forhelpingtraverserewallswhenconnectingtheunitoutsideofthehostingnetwork.
ConguringVoIPAccounts
TheIP1500/2500speakerphonecanregistertoVoIPsystemsusingeithertheSIPorIAXprotocols,
andhastheabilitytoregistertotwoseparateVoIPsystemssimultaneouslytoprovideredundancy.
EachoftheIP1500/2500’stwoaccounts,availableunderVoIPSetupasAccount1andAccount2,
canbeconguredaseitherSIPorIAX,subjecttothelimitationthatyoucanonlyhaveoneofthe
twoaccountsconguredasIAX.Ifyouwishtouseonlyoneaccount,setAccount2toDisabled.
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GU-137-Bpage 12 of 40
IP1500/2500
User Guide
ConguringaSIPAccount
EitheroftheIP1500/2500speakerphone’stwoaccountscanbeconguredtoregistertoaVoIP
systemviaSIP.
Congurationisasfollows:
• SettheVoIPProtocoltoSIP&RTP.
• ForDescription,enteranametheIP1500/2500willuseinternallytorefertothisaccount.
• ForUsername/Number,enterthenumberthattheIP1500/2500willuseforSIPaddressing.This
willoftenbetheextensionnumberinaVoIP-basedPBX.
• ForDisplayName,enterthedisplaynametheIP1500/2500willsendinSIPtransactions.This
willoftenbethecallingnameoftheextension.
• ForDomain,enterthedomaintheIP1500/2500willregisterto.
• ForOutboundProxy,enteraSIPproxytheIP1500/2500shouldsendoutboundcallsto.Ifthisis
thesameasthedomain,youcanleavethiseldblank.
• ForOutboundProxyPort,enteranIPportnumbertheIP1500/2500willsendoutboundcallsto.
Typically,thisshouldbeleftat0.
• ForRegistrationLifetime,enterthetimeinsecondstheIP1500/2500willrequestthatits
registrationbevalidfor.TheIP1500/2500willautomaticallyre-registerbeforethistimeperiod
expires.
• CheckKeep-AliveifyouwanttheIP1500/2500toperiodicallysendOPTIONSrequeststothe
SIPserver,e.g.tokeepaNATconnectionalive.
• CheckSTUNifyouwanttoenableSTUNsupportforthisaccount.
• YoucanadjusttheDTMFThreshhold
valueifyouhavedifcultieswith
theIP1500/2500activatingin-call
commandswhennoDTMFispresent.
• ForUsernameandPassword,set
theusernameandpasswordthe
IP1500/2500willusetoauthenticate
tothedomainandoutboundproxy.
Notethattheusernameisusedfor
authenticationonlyandneednot
matchtheUsername/Numbereldif
theVoIPsystemdoesnotexpectitto.
• VLANuserprioritiescanbeadjusted
forSIPandRTPaudio.
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GU-137-Bpage 13 of 40
IP1500/2500
User Guide
ConguringanIAXAccount
EitheroftheIP1500/2500speakerphone’stwoaccountscanbeconguredtoregistertoaVoIP
systemviaIAX.(Note,however,thatonlyoneofthetwoaccountsmaybeconguredasIAX-the
IP1500/2500doesnotsupporttwosimultaneousIAXaccounts.)
Congurationisasfollows:
• SettheVoIPProtocoltoIAX.
• ForDescription,enteranametheIP1500/2500willuseinternallytorefertothisaccount.
• ForUsername/Number,enterthenumberthattheIP1500/2500willuseforIAXaddressing.This
willoftenbetheextensionnumberinaVoIP-basedPBX.
• ForDisplayName,enterthedisplaynametheIP1500/2500willsendinIAXtransactions.This
willoftenbethecallingnameoftheextension.
• ForDomain,enterthedomaintheIP1500/2500willuseinitsIAXaddress.
• ForRegistrar,entertheaddressoftheIAXservertheIP1500/2500shouldregisterandsend
outboundcallsto.Ifthisisthesameasthedomain,youcanleavethiseldblank.
• ForRegistrarPort,enteranIPportnumbertheIP1500/2500willregisterandsendoutbound
callsto.Typically,thisshouldbeleftat0.
• ForUsernameandPassword,settheusernameandpasswordtheIP1500/2500willuse
toauthenticatetothedomainandoutboundproxy.Notethattheusernameisusedfor
authenticationonlyandneednotmatchtheUsername/NumbereldiftheVoIPsystemdoesnot
expectitto.
• ForRegistrationLifetime,enterthetimeinsecondstheIP1500/2500willrequestthatits
registrationbevalidfor.TheIP1500/2500willautomaticallyre-registerbeforethistimeperiod
expires.
• YoucanadjusttheDTMF
Threshholdvalueifyou
havedifcultieswiththe
IP1500/2500activatingin-call
commandswhennoDTMFis
present.
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GU-137-Bpage 14 of 40
IP1500/2500
User Guide
ConguringMediaSettings
FortheSIPprotocol,youcanspecifyaportrangefromwhichtheIP1500/2500willselectIPportsto
offertotheothersystemforusewithRTPcommunication.
TheIP1500/2500speakerphonecanuseanyoneofasuiteofcodecsforvoicecommunication.
Whichcodecisusedisdependentonnegotiationwiththeremotesystem,butyoucanuseCodec
Selectiontospecifyalistofpreferredcodecsthatwillbeofferedinnegotiation.
• ToaddcodecstothePreferredlist,highlightthemintheAvailablelistandclickAdd.
• ToremovecodecsfromthePreferredlist,highlightthemandclickRemove.
• Tochangetheorderpreferredcodecsareoffered,highlightthemandclickeitherMove Up or
Move Down
toreorganizethem.
NotethatsomecodecscorruptDTMFtones,e.g.G.729.IfRFC2833out-of-bandDTMFsignalingis
notinuse,besuretocongureyourcodecsappropriatelyoryoumaynotbeabletousein-callcom-
mands.Besuretotestyourcongurationtomakesureallfeaturesareavailable.
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800.205.7186
•
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GU-137-Bpage 15 of 40
IP1500/2500
User Guide
ConguringAdvancedSettings
TheIP1500/2500speakerphonecanbeconguredtoutilizeaSTUNserverfortransversalofre-
walldevicesforthesetupofaVoIPcall.
1. ClickonAdvancedunderVoIP Setup(seefarleft-handcolumn)toconguretheSTUN
serverIPaddressandPort.
2. Uponcompletion,clickSave Changes.
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GU-137-Bpage 16 of 40
IP1500/2500
User Guide
5.4 Configuring the System Settings
TheIP1500/2500speakerphonesystemadministrationisprovidedundertheSystemSettingsdia-
log,whichallowsyoutochangethefollowing:
• Administrative Logon Credentials
• Syslog Service Reporting
• Secure HTTP Server
• Date and Time
• Upgrade Firmware
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GU-137-Bpage 17 of 40
IP1500/2500
User Guide
SystemAdministrationSettings
TheAdministrationpageunderSystemcontainsseveralsystemsettings:
• The System InfosectiondisplaystheMACaddressandrmwareversionrunningonthe
IP1500/2500.
• The Administratorsectionallowschangingoftheadministratorusernameandpassword.Enter
anewUsername,ifdesired,andenterthenewPasswordandagainintheConrmboxto
changetheseparameters.
• TheIP1500/2500cansendRFC5424SyslogmessagestoaSyslogserverbyspecifyingitin
theSyslogsection.
NotethatSyslogmessagesareonlyusefulforadvancedtroubleshootingandarenotintended
forgeneralmonitoring.
• AnewprivatekeyandcerticatecanbeuploadedtotheIP1500/2500’sSecure HTTP Server
ifyoudonotwishtousethesystem’sbuilt-inkeyandcerticate.ThekeyshouldbePKCS#8,
DER-formattedandthecerticateX.509,DER-formatted.
Whenyouarenishedmakingchanges,clickSave Changes.Youcanalsorebootthedevicedirect-
lyfromthispagebyclickingReboot Now.
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GU-137-Bpage 18 of 40
IP1500/2500
User Guide
DateandTimeConguration
TheIP1500/2500speakerphonedateandtimearemanagedby:
1. ClickingDate/TimeunderSystem(seefarleft-handcolumn).
UndertheSet Date & Timesection,youcanmanuallysettheDate,Time,DaylightSavings
(ifapplicable)andTimeZone.
2. ToautomaticallysynchronizewithanNTP(NetworkTimeProtocol)server,checkEnabled
andentertheIPorURLoftheNTPserver(i.e.Server Address).
3. ClickSave Changes.
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GU-137-Bpage 19 of 40
IP1500/2500
User Guide
UpgradingtheIP1500/2500Firmware
TheIP1500/2500speakerphonermwarelecanbechangedby:
1. SelectUpgrade FirmwareunderSystem (seefarlefthandcolumn).
2. ClickBrowse(orSelect File)andselecttheappropriatermwarele.
3. ClicktheUpgradebutton.
4. TheIP1500/2500speakerphonewillupdate,automaticallybackupthenewrmwareand
reboot.Oncethisiscomplete,yournewrmwarewillbeinuseandshouldbedisplayed
nexttoCurrent Version.
Note:FirmwareversionisalsoreportedintheAdministrationsection.
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GU-137-Bpage 20 of 40
IP1500/2500
User Guide
5.5 Configuring System Options and Scripts
TheIP1500/2500speakerphonehasadvancedcongurationsettings,whichallowforcomplete
controlofthehardwareandhowthesystemperforms.Amemorycapacityof1MBprovidesformul-
tiplephonenumberandrecordedmessagecapabilities.Incomingcallrouting,SNMPandadvanced
diagnosticsenhancedwithadvancedscriptingcapabilitiesprovideforexiblecongurations.
BatchConguration
TheIP1500/2500speakerphonecanbeconguredfromaTFTPserver,e.g.UPD.
1. ClickonBatch Congurationunder Code Blue(seefarleft-handcolumn).
2. EntertheTFTP ServerIPaddressand TFTP Server Port.
3. ClickonFetch CongurationtopullthecongurationlesfromyourTFTPserver.
4. Clickon Verify Integritytovalidatethecongurationlesaresuitableforuse.
ThisfunctionalitycanbeusedinlieuofUPD’sprogramfunctionalitytohavetheIP1500/2500pullits
congurationinsteadofhavingitpushedfromUPD.
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