For information on upgrading from another Palm handheld and additional
troubleshooting tips, see Palm
™
Tungsten
™
W Handheld Getting Started, included
in your handheld package.
Your handheld operates in voice mode and wireless data mode, but it cannot operate
in both modes at the same time. For example, while you use the phone, you cannot
wirelessly download e-mail or browse the web.
The indicator light does not go on
Try the following:
1. Seat your handheld firmly in the cradle.
2. Connect the power adapter securely to the cradle.
3. Check that the power adapter is plugged into a working electric outlet.
Your handheld does not turn on when you press the power button
Try the following:
Charge your handheld for another full two hours.
If this doesn’t work, try the following:
• Press any application button to ensure your handheld is turned on.
• Perform a soft reset: Use the tip of your stylus or an unfolded paper clip (or similar
object without a sharp tip) to gently press the reset button inside the hole on the
back panel of your handheld.
Third-party applications
Some third-party applications may not have been upgraded to be compatible with your
new Palm handheld. If you suspect that a third-party application is affecting the
operation of your handheld, contact the developer of the application. For information
about the compatibility of some third-party applications, do one of the following:
• Go to www.palm.com/support/tungstenw and click the link leading to information
about compatibility of third-party applications.
• Read the readme file for your handheld. After you install Palm Desktop software
on your computer, open the Palm folder. The readme file is located in the
Helpnote folder.
Signal strength is weak
Turn on the Mobile application (see step 4) and then open it by inserting the headset
connector into the voice jack. Check the Signal Strength bar graph while you try
the following:
• Move away from your original location, five to ten feet in any direction.
• Stand near a window and open metal blinds.
• Move outdoors, above ground, to a less crowded area.
• When outdoors, move away from trees and overhead electrical wires.
Mountains and buildings may also block signals.
• In a vehicle, keep your handheld level with the windshield.
Palm Desktop Install appears to stall
Check for a window hidden in the background. Drag the current window from the center
of the screen. If you see another dialog box related to Palm Desktop software, click it and
follow its instructions.
HotSync icon
HotSync process does not begin
• Check that the handheld is properly seated in the cradle and that the USB connector
is securely connected to the computer.
Windows:
1. Check that the Windows system tray displays
the HotSync icon before pressing the HotSync
button on the cradle.
2. If the HotSync icon is not displayed:
a. Click the Start button and select Programs.
b. Select Palm Desktop, and then select HotSync Manager.
HotSync Manager starts and the icon displays in the system tray.
3. If the HotSync icon is displayed:
a. Click the HotSync icon to display the connection type.
b. Make sure there is a check mark next to Local USB
(or Local Serial if using a serial connection). To insert
a check mark, click the menu item.
Mac: After you install Palm Desktop software, try the following:
1. Make sure the Transport Monitor of the HotSync Manager is enabled:
a. Open the Palm folder and double-click the HotSync Manager icon.
The HotSync Software Setup dialog box appears.
b. In the HotSync Controls tab, click Enabled.
2. If you are using a USB cradle:
a. Disconnect the cradle from your computer.
b. Reconnect the cradle.
c. Restart your computer.
3. If you are using a serial cradle (sold separately):
a. Double-click the HotSync Manager icon in the Palm folder.
b. Click the Connection Settings tab.
c. Make sure PalmConnect is selected and that the port selection matches
the port to which the HotSync cradle is connected.
TROUBLESHOOTING AND TIPS
LEARN MORE ABOUT YOUR HANDHELD
Power tips
• To use the navigator to dial numbers, send SMS messages, or send e-mail:
Open an Address record. Press Right on the navigator to see available numbers
and addresses. Press Up/Down to highlight the number. Press Select to connect.
• To quickly execute menu commands, press Command Stroke and the
appropriate command letter. For example, + C to copy, or + P to paste.
• To quickly find an application icon in the Applications Launcher, switch to the All
category and press the first letter of the application’s title. The icons with titles
starting with that letter spring to view. Press Select on the navigator or Enter
to open the highlighted application.
• To open the Mobile application, plug the headset into the voice jack, or if you’re in
another application, press the headset button. To answer an incoming call, press the
headset button. To hang up, press and hold. When not on a call, press the button to
move between the Mobile screens.
• To maximize battery life (1) dim your handheld’s brightness by pressing Function
+ Tab ; (2) change the default Auto-off setting to 30 seconds in the General panel
of the Prefs application; (3) turn off your mobile radio when not expecting calls or
e-mails; (4) store and charge your handheld in the cradle whenever possible.
• Want to change your alarm sounds? In Date Book, Note Pad, or Clock, select
Preferences from the Options menu.
• Want to customize a key so that it types a different character? For example, if you use
“%” often, you can remap “+” to type “%.” In the Applications Launcher, tap Prefs.
Select Keyboard from the pick list in the upper-right corner. Tap Remap keys.
Read supporting documentation
Be sure to read the AT&T Wireless Welcome Guide, included in this package and also
available on the Internet at www.attwireless.com/welcomeguide.
Read Getting Started and the Handbook
For more information about setting up your Tungsten W handheld, entering data into
applications, performing HotSync operations, and troubleshooting, read Getting Started,
included in your handheld package.
The Handbook opens in Adobe Acrobat Reader on your computer. If you do not have
Acrobat Reader, you can install it from the Palm Desktop software CD-ROM.
Windows: In Palm Desktop software,
click Help in the menu bar. Then select
the menu item for the Handbook.
Mac: Open the Palm folder, and then
open the Documentation folder.
Double-click Handbook.pdf.
Copyright
© 2002 Palm, Inc. All rights reserved. HotSync and the Palm logo are registered trademarks of Palm, Inc. The HotSync logo, Palm, the
Palm Powered logo, the T logo, and Tungsten are trademarks of Palm, Inc. Other brands are trademarks or registered trademarks of their
respective owners.
Disclaimer and Limitation of Liability
Palm, Inc. assumes no responsibility for any damage or loss resulting from the use of this guide.
Palm, Inc. assumes no responsibility for any loss or claims by third parties which may arise through use of this software. Palm, Inc.
assumes no responsibility for any damage or loss caused by deletion of data as a result of malfunction, dead battery, or repairs. Be sure
to make backup copies of all important data on other media to protect against data loss.
Software Download Available
Palm
™
Desktop software is supplied on a CD-ROM disc. Check www.palm.com for updates and new versions of the software.
Agency Compliance Information
Product regulatory and compliance information can be found in the Handbook file located on the product CD-ROM.
AT&T Wireless Network Terms and Conditions
Your service will be governed either by the Terms & Conditions included in the AT&T Wireless Welcome Guide or an eligible AT&T
Wireless corporate agreement.
PN: 406-4933A-US
Reset button
Signal Strength bar graph
Tips about the AT&T Wireless network and your SIM card
• For AT&T Wireless Customer Care, dial 1-866-293-4634 (TTY users dial 1-866-4-AWS-TTY).
Outside the US, dial 1-425-580-3045 (international long distance and roaming
charges apply).
• You must be within the AT&T Wireless GSM/GPRS network coverage to register
your handheld. If you do not register within 15 days of purchase, call AT&T Wireless
Customer Care.
• Protect your handheld’s wireless capabilities by locking your SIM card: Open and
turn on the Mobile application (see step 4). From the Options menu, select Security.
Tap PIN protect mobile. Enter the default PIN 1111. Then change your PIN to a 4- to
8-digit number. Mobile locks after 3 invalid PIN entries. If you have problems with
your PIN, call AT&T Wireless Customer Care.
• Report a lost or stolen SIM card to AT&T Wireless Customer Care immediately. You
are responsible for all calls made using your SIM card until you call and report it
missing. There is a $25 replacement fee for an AT&T Wireless SIM card.
• Before you return your handheld for warranty or exchange, remove the SIM card and
store it in a safe place.
• When the SIM card is not in your handheld, keep it away from moisture, water, paper
clips, and magnets. Contact with these items can damage the card.
Indicator
light
Stylus
Keyboard
Expansion
card slot
Power button/
backlight on & off
Home
(Press to go to
Applications Launcher)
Wireless application/
Wireless power on & off
E-mail
Navigator
Address Book
Date Book
Function
IR port
Voice jack
READ THIS FIRST
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400 N. McCarthy Blvd.
Milpitas, CA 95035
