HP Spectre 15-ap000 x360 Convertible PC User guide

HP Spectre x360 Convertible PC

Maintenance and Service Guide

IMPORTANT! This document is intended for

HP authorized service providers only.

L.P.

Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

Intel and Core are trademarks of Intel

Corporation in the U.S. and other countries.

Windows is either a registered trademark or

trademark of Microsoft Corporation in the

United States and/or other countries. SD Logo

is a trademark of its proprietor.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth

in the express warranty statements

accompanying such products and services.

Nothing herein should be construed as

constituting an additional warranty. HP shall

not be liable for technical or editorial errors or

omissions contained herein.

First Edition: December 2015

Document Part Number: 841999-001

Product notice

This user guide describes features that are

common to most models. Some features may

not be available on your computer.

Not all features are available in all editions of

Windows. This computer may require upgraded

and/or separately purchased hardware, drivers

and/or software to take full advantage of

Windows functionality. Go to

http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to be

bound by the terms of the HP End User License

Agreement (EULA). If you do not accept these

license terms, your sole remedy is to return the

entire unused product (hardware and software)

within 14 days for a full refund subject to the

refund policy of your seller.

For any further information or to request a full

refund of the price of the computer, please

contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not

place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, at

surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as

pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft

surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply

with the user-accessible surface temperature limits dened by the International Standard for Safety

of Information Technology Equipment (IEC 60950-1).

iii

iv Safety warning notice

Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identication .................................................................................................................. 3

Display .................................................................................................................................................................... 3

Top .......................................................................................................................................................................... 4

TouchPad ............................................................................................................................................. 4

Lights ................................................................................................................................................... 5

Speakers .............................................................................................................................................. 6

Keys ..................................................................................................................................................... 7

Left side ................................................................................................................................................................. 8

Right side ............................................................................................................................................................. 10

Bottom ................................................................................................................................................................. 11

Labels ................................................................................................................................................................... 12

3 Illustrated parts catalog .............................................................................................................................. 13

Computer major components .............................................................................................................................. 13

Miscellaneous parts ............................................................................................................................................. 15

4 Removal and replacement preliminary requirements ..................................................................................... 16

Tools required ...................................................................................................................................................... 16

Service considerations ......................................................................................................................................... 16

Plastic parts ....................................................................................................................................... 16

Cables and connectors ...................................................................................................................... 16

Grounding guidelines ........................................................................................................................................... 17

Electrostatic discharge damage ........................................................................................................ 17

Packaging and transporting guidelines .......................................................................... 18

Workstation guidelines ................................................................................ 18

5 Removal and replacement procedures ........................................................................................................... 20

Bottom cover ....................................................................................................................................................... 21

Battery ................................................................................................................................................................. 22

WLAN module ...................................................................................................................................................... 24

Solid-state drive .................................................................................................................................................. 26

Speakers .............................................................................................................................................................. 27

Card reader board ................................................................................................................................................ 28

Heat sink .............................................................................................................................................................. 30

v

Fan ........................................................................................................................................................................ 32

Display assembly ................................................................................................................................................. 33

Power connector cable ........................................................................................................................................ 35

TouchPad .............................................................................................................................................................. 36

System board ....................................................................................................................................................... 37

Top cover/keyboard ............................................................................................................................................. 39

6 Using Setup Utility (BIOS) – Windows 10 ........................................................................................................ 40

Starting Setup Utility (BIOS) ................................................................................................................................ 40

Updating Setup Utility (BIOS) .............................................................................................................................. 40

Determining the BIOS version ........................................................................................................... 41

Downloading a BIOS update .............................................................................................................. 41

Synchronizing a tablet and keyboard (select products only) .............................................................................. 42

7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 43

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 44

8 Specications .............................................................................................................................................. 45

9 Backing up, restoring, and recovering – Windows 10 ....................................................................................... 46

Creating recovery media and backups ................................................................................................................ 46

Creating HP Recovery media (select products only) ......................................................................... 47

Using Windows Tools ........................................................................................................................................... 48

Restore and recovery ........................................................................................................................................... 48

Recovering using HP Recovery Manager ........................................................................................... 49

What you need to know before you get started ............................................................. 49

Using the HP Recovery partition (select products only) ................................................. 50

Using HP Recovery media to recover .............................................................................. 50

Changing the computer boot order ................................................................................ 51

Removing the HP Recovery partition (select products only) ......................................... 51

10 Power cord set requirements ...................................................................................................................... 52

Requirements for all countries ............................................................................................................................ 52

Requirements for specic countries and regions ................................................................................................ 52

11 Recycling .................................................................................................................................................. 54

Index ............................................................................................................................................................. 55

vi

1 Product description

Category Description

Product Name HP Spectre x360 Convertible PC

Processor 6th generation Intel™ Core® processors (1866-MHz FSB, 4.00-MB L3 cache, dual core, 15 W)

●

Intel Core i7-6560U 2.20-GHz, max turbo 3.20-GHz)

●

Intel Core i7-6500U 2.50-GHz, max turbo 3.10-GHz

●

Intel Core i5-6200U 2.30-GHz, max turbo 2.80-GHz

Chipset Intel processor controller hub (PCH)

Graphics Internal Graphics

Intel HD Graphics 540 (i7-6560U processor)

Intel HD Graphics 520 (i7-6500U and i5-6200U processors)

Support for HD decode, DX12, and HDMI

Panel Touch screen; multi touch enabled; 16:9 ultra-wide aspect ratio; typical brightness: 300 nits

●

15.6-in (3840×2160), BrightView, ultra high-denition (UHD), white-light emitting (WLED),

UWVA, eDP1.3+PSR at 72% Color Gamut (CG), 2.6-mm

●

15.6-in (1920×1080), BrightView, full high-denition (FHD), WLED, UWVA; eDP1.3 at 72% Color

Gamut (CG); 3.2-mm

Memory No SODIMM slots - not customer accessible / upgradeable

Support for LPDDR3-1866 dual channel

Supports 16384-MB (256-MB×32×4, 4PCs) and 8192-MB (256-MB×16×4, 4PCs) congurations

Primary storage Single SATA M.2 SSD conguration as storage

Support for single SATA M.2 solid-state drive conguration as storage in the following congurations:

●

512-GB solid-state drive, TLC

●

256-GB solid-state drive, TLC

●

1-TB solid-state drive, PCIe

●

512-GB solid-state drive, PCIe

●

256-GB solid-state drive, PCIe

Audio and video HD Audio

Premium audio (Bang & Olufsen)

Four speaker drivers (2 top, 2 bottom) that re simultaneously.

Webcam and microphone Webcam: HP TrueVision Full HD, xed (no tilt), with activity light, 1920×1080 by 30 frames

per second

Dual array digital microphones with appropriate beam-forming, echo-cancellation, noise-

suppression software

Wireless Integrated Wireless options with dual antennas (NGFF/PCIe):

Two built-in WLAN antennas (in display assembly)

1

Category Description

Support for Miracast and Intel WiDi

Support for the following WLAN modules:

●

Intel Dual Band Wireless-AC 7265NV 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter

External media cards HP Multi-Format Digital Media Card Reader

Support SD/SDHC/SDXC

Push-Push Insertion/Removal

Internal card expansion One NGFF Slot for WLAN (2230)

One NGFF Slot for SSD (2280)

Ports AC adapter HP Smart plug

Headphone output and microphone input combo jack (stereo)

mDP 1.2 supporting up to 3200×2000 @ 60 Hz

HDMI v.2.0 output support up to 4096×2160 at 60 Hz

USB 3.0 (3) Type A ports (1 on left, 2 on right)

USB 3.1 (1) Type C port (1 on left side)

Supports HP USB Boost (Sleep and Charge) on all ports

Ethernet Not built-in; support through USB dongle

Keyboard/pointing devices Full-size, backlight, island-style keyboard

Dura-coat, silver

Touchpad requirements

●

Multi-touch gestures enabled

●

Taps enabled as default

●

Support for Windows modern TouchPad gestures

Power requirements AC adapter

45-W HP Smart adapter, nPFC, wall mount

Battery

3-cell, 64.5-WHr, 5.68-AHr, Li-ion battery (includes cable)

Security Trusted Platform Module (TPM) support

Intel AT-p Ready support

Operating system Preinstalled

Windows 10 Pro

Serviceability End user replaceable part

AC adapter

2 Chapter 1 Product description

2 External component identication

Display

Component Description

(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local

area networks (WLANs).

(2) Internal microphones (2) Record sound.

(3) Webcam light On: The webcam is in use.

(4) Webcam Records video and captures photographs. Some products allow you

to video conference and chat online using streaming video.

To use a webcam (integrated camera):

▲

Type camera in the taskbar search box, and then select

Camera.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the

antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or

region.

To access this guide:

▲

Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.

Display 3

Top

TouchPad

Component Description

(1) TouchPad zone Reads your nger gestures to move the pointer or activate items

on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

4 Chapter 2 External component identication

Lights

Component Description

(1) Caps lock light On: Caps lock is on, which switches the key input to all capital

letters.

(2) Mute light

●

Amber: Computer sound is o.

●

O: Computer sound is on.

Top 5

Speakers

Component Description

(1) Speakers (2) Produce sound.

6 Chapter 2 External component identication

Keys

Component Description

(1) esc key Displays system information when pressed in combination with

the fn key.

(2) fn key Displays system information when pressed in combination with

the esc key.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start

menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select products, the f5 action key turns the keyboard

backlight feature o or on.

Top 7

Left side

Component Description

(1) Power connector Connects an AC adapter.

(2) AC adapter and battery light

●

White: The AC adapter is connected and the battery is fully

charged.

●

Blinking white: The AC adapter is disconnected and the

battery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is

charging.

●

O: The battery is not charging.

(3) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for

the internal fan to cycle on and o during routine operation.

(4) USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner, or USB hub. Standard USB ports

will not charge all USB devices or will charge using a low current.

Some USB devices require power and require you to use a

powered port.

(5) Audio-out (headphone)/Audio-in (microphone)

combo jack

Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also connects an

optional headset microphone. This jack does not support

optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.

For additional safety information, refer to the Regulatory,

Safety, and Environmental Notices.

To access this guide:

▲

Select the Start button, select All apps, select HP Help and

Support, and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

(6) Power button

●

When the computer is o, press the button to turn on the

computer.

●

When the computer is on, press the button briey to

initiate Sleep.

●

When the computer is in the Sleep state, press the button

briey to exit Sleep.

8 Chapter 2 External component identication

Component Description

●

When the computer is in Hibernation, press the button

briey to exit Hibernation.

CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.

If the computer has stopped responding and shutdown

procedures are ineective, press and hold the power button

down for at least 5 seconds to turn o the computer.

To learn more about your power settings, see your power

options.

▲

Type power in the taskbar search box, and then select

Power and sleep settings.

‒ or –

Right-click the Start button, and then select Power

Options.

(7) Memory card reader Reads optional memory cards that enable you to store, manage,

share, or access information.

To insert a card:

1. Hold the card label-side up, with connectors facing the

computer.

2. Insert the card into the memory card reader, and then

press in on the card until it is rmly seated.

To remove a card:

▲

Press in on the card, and then remove it from the memory

card reader.

Left side 9

Right side

Component Description

(1) Volume buttons Control the speaker volume.

▲

To increase speaker volume, press the + edge of the

button.

(2) USB Type-C port Connects any USB device with a Type-C connector.

(3) USB 3.0 charging (powered) ports (2) Connects an optional USB device, such as a keyboard, mouse,

external drive, printer, scanner, or USB hub. Standard USB ports

will not charge all USB devices or will charge using a low current.

Some USB devices require power and require you to use a

powered port.

(4) Mini Dual-Mode DisplayPort Connects an optional digital display device, such as a high-

performance monitor or projector.

(5) HDMI port Connects an optional video or audio device, such as a high-

denition television, any compatible digital or audio component,

or a high-speed High-Denition Multimedia Interface (HDMI)

device.

10 Chapter 2 External component identication

Bottom

Component Description

(1) Vent Enables airow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal

for the internal fan to cycle on and o during routine

operation.

(2) Speakers (2) Produce sound.

Bottom 11

Labels

The labels axed to the computer provide information you may need when you troubleshoot system

problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the

computer, inside the battery bay, under the service door, or on the back of the display.

●

Service label—Provides important information to identify your computer. When contacting support, you

will probably be asked for the serial number, and possibly for the product number or the model number.

Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most

closely matches the service label on your computer.

Component

(1) Serial number

(2) Product number

(3) Warranty period

(4) Model number (select products only)

Component

(1) Model name (select products only)

(2) Product number

(3) Serial number

(4) Warranty period

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

12 Chapter 2 External component identication

3 Illustrated parts catalog

NOTE: HP continually improves and changes product parts. For complete and current information on

supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then

follow the on-screen instructions.

Computer major components

Computer major components 13

Item Component Spare part number

(1) Display assembly

FHD display 841264-001

UHD display 841265-001

(2) Top cover and keyboard (includes keyboard cable and keyboard backlight cable)

For use in Canada 841266-DB1

For use in France 841266-051

For use in Germany 841266-041

For use in the Netherlands 841266-B31

For use in Saudi Arabia 841266-171

For use in Switzerland 841266-BG1

For use in the United Kingdom and Singapore 841266-031

For use in the United States 841266-001

(3) TouchPad 806516-001

(4) TouchPad cable 841262-001

(5) Speakers (include left and right speakers and cables) 841275-001

(6) Power connector cable 841237-001

(7) System board (includes processor, UMA graphics memory and replacement thermal material)

Intel Core i7-6560U processor, 16-GB of system memory, and the Windows 10 operating system 841239-601

Intel Core i7-6560U processor, 16-GB of system memory, and a non-Windows operating system 841239-001

Intel Core i7-6500U processor, 16-GB of system memory, and the Windows 10 operating system 841240-601

Intel Core i7-6500U processor, 16-GB of system memory, and a non-Windows operating system 841240-001

Intel Core i5-6500U processor, 8-GB of system memory, and the Windows 10 operating system 841241-601

Intel Core i5-6500U processor, 8-GB of system memory, and a non-Windows operating system 841241-001

Intel Core i5-6200U processor, 8-GB of system memory, and the Windows 10 operating system 841242-601

Intel Core i5-6200U processor, 8-GB of system memory, and a non-Windows operating system 841242-001

(8) Fan 841263-001

(9) Heat sink (includes replacement thermal material) 841238-001

(10) Card reader board 841272-001

(11) Card reader board cable 841261-001

(12) Solid-state drive

1-TB, 2280 M.2, PCIe solid-state drive 850852-002

512-GB, 2280 M.2, PCIe solid-state drive 847110-006

256-GB, 2280 M.2, PCIe solid-state drive 847109-004

512-GB 763008-007

14 Chapter 3 Illustrated parts catalog

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