Dell Latitude 9410 Owner's manual

Dell Latitude 9410

Service Manual

1

Regulatory Model: P110G

Regulatory Type: P110G001

October 2020

Rev. A01

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid

the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

trademarks may be trademarks of their respective owners.

Chapter 1: Working on your computer........................................................................................... 5

Safety instructions.............................................................................................................................................................. 5

Turning off your computer — Windows 10...................................................................................................................5

Before working inside your computer.............................................................................................................................6

After working inside your computer................................................................................................................................6

Chapter 2: Technology and components........................................................................................ 7

USB features.........................................................................................................................................................................7

USB Type-C.......................................................................................................................................................................... 8

HDMI 2.0................................................................................................................................................................................9

Corning Gorilla Glass...........................................................................................................................................................9

Benefits.......................................................................................................................................................................... 10

Chapter 3: Major components of your system ............................................................................. 13

Chapter 4: Removing and installing components.......................................................................... 15

Recommended tools..........................................................................................................................................................15

Screw List............................................................................................................................................................................ 15

SD memory card.................................................................................................................................................................16

Removing the SD memory card................................................................................................................................ 16

Installing the SD memory card.................................................................................................................................. 17

SIM card tray...................................................................................................................................................................... 18

Removing the SIM card tray......................................................................................................................................18

Installing the SIM card tray........................................................................................................................................19

Base cover.......................................................................................................................................................................... 20

Removing the base cover..........................................................................................................................................20

Installing the base cover............................................................................................................................................ 23

Battery cable...................................................................................................................................................................... 26

Disconnecting the battery cable..............................................................................................................................26

Connecting the battery cable................................................................................................................................... 27

Coin cell............................................................................................................................................................................... 28

Removing the coin cell battery................................................................................................................................ 28

Installing the coin-cell battery.................................................................................................................................. 28

Solid state drive.................................................................................................................................................................29

Removing the solid state drive.................................................................................................................................29

Installing the solid state drive...................................................................................................................................32

WLAN card..........................................................................................................................................................................34

Removing the WLAN card.........................................................................................................................................34

Installing the WLAN card........................................................................................................................................... 34

WWAN card........................................................................................................................................................................ 35

Removing the WWAN card....................................................................................................................................... 35

Installing the WWAN card..........................................................................................................................................37

Fan........................................................................................................................................................................................ 39

Removing the fan........................................................................................................................................................ 39

Contents

Contents 3

Installing the fan.......................................................................................................................................................... 43

Speakers.............................................................................................................................................................................. 47

Removing the speakers.............................................................................................................................................. 47

Installing the speakers................................................................................................................................................ 48

Heatsink...............................................................................................................................................................................50

Removing the heatsink...............................................................................................................................................50

Installing the heatsink.................................................................................................................................................54

Display assembly................................................................................................................................................................58

Removing the display assembly............................................................................................................................... 58

Installing the display assembly.................................................................................................................................. 61

Battery................................................................................................................................................................................. 63

Lithium-ion battery precautions...............................................................................................................................63

Removing the battery.................................................................................................................................................64

Installing the battery...................................................................................................................................................66

System board..................................................................................................................................................................... 68

Removing the system board..................................................................................................................................... 68

Installing the system board........................................................................................................................................73

Keyboard..............................................................................................................................................................................78

Removing the keyboard............................................................................................................................................. 78

Installing the keyboard............................................................................................................................................... 83

Palmrest assembly.............................................................................................................................................................87

Chapter 5: Troubleshooting.........................................................................................................90

SupportAssist Diagnostics.............................................................................................................................................. 90

System-diagnostic lights................................................................................................................................................. 92

LED Indicators and Characteristics...............................................................................................................................93

Battery Charge and Status LED ............................................................................................................................. 93

M-BIST.................................................................................................................................................................................93

LCD Built-in Self Test (BIST)......................................................................................................................................... 94

Flashing BIOS (USB key).................................................................................................................................................94

Flashing the BIOS..............................................................................................................................................................94

Backup media and recovery options.............................................................................................................................95

WiFi power cycle............................................................................................................................................................... 95

Flea power release............................................................................................................................................................ 95

Chapter 6: Getting help and contacting Dell................................................................................ 96

4

Contents

Working on your computer

Topics:

• Safety instructions

•

Turning off your computer — Windows 10

• Before working inside your computer

• After working inside your computer

Safety instructions

Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless

otherwise noted, each procedure included in this document assumes that the following conditions exist:

● You have read the safety information that shipped with your computer.

● A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.

NOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the

computer, replace all covers, panels, and screws before connecting to the power source.

WARNING: Before working inside your computer, read the safety information that shipped with your computer.

For additional safety best practices information, see the Regulatory Compliance Homepage

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or

telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by

your warranty. Read and follow the safety instructions that came with the product.

CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically

touching an unpainted metal surface at the same time as touching a connector on the back of the computer.

CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a

card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by

its pins.

CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some

cables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking

tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending

any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and

aligned.

NOTE: The color of your computer and certain components may appear differently than shown in this document.

Turning off your computer — Windows 10

CAUTION:

To avoid losing data, save and close all open files and exit all open programs before you turn off your

computer or remove the side cover.

1. Click or tap .

2. Click or tap

and then click or tap Shut down.

1

Working on your computer 5

NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not

automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds

to turn them off.

Before working inside your computer

1. Save and close all open files and exit all open applications.

2. Shut down your computer. Click Start > Power > Shut down.

NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down

instructions.

3. Disconnect your computer and all attached devices from their electrical outlets.

4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.

5. Remove any media card and optical disc from your computer, if applicable.

6. After the computer is unplugged, press and hold the power button for 5 seconds to ground the system board.

CAUTION: Place the computer on a flat, soft, and clean surface to avoid scratches on the display.

7. Place the computer face down.

After working inside your computer

NOTE: Leaving stray or loose screws inside your computer may severely damage your computer.

1. Replace all screws and ensure that no stray screws remain inside your computer.

2. Connect any external devices, peripherals, or cables you removed before working on your computer.

3. Replace any media cards, discs, or any other parts that you removed before working on your computer.

4. Connect your computer and all attached devices to their electrical outlets.

5. Turn on your computer.

6

Working on your computer

Technology and components

This chapter details the technology and components available in the system.

Topics:

• USB features

• USB Type-C

• HDMI 2.0

• Corning Gorilla Glass

USB features

Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host system units and

peripheral devices like mouses, keyboards, external drivers, and printers.

Table 1. USB evolution

Type Data Transfer Rate Category

USB 2.0 480 Mbps High Speed

USB 3.2 Gen 1 5 Gbps SuperSpeed USB 5 Gbps

USB 3.2 Gen 2 10 Gbps SuperSpeed USB 10 Gbps

USB 3.2

For years, the USB 2.0 has been firmly entrenched as the de facto interface standard in the personal computer world with about

6 billion devices sold, and yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth

demands. The USB 3.0/USB 3.1 Gen 1 finally has the answer to the consumers' demands with a theoretically 10 times faster

than its predecessor. In a nutshell, USB 3.2 features are as follows:

● Higher transfer rates (up to 20 Gbps).

● Increased multilane operation of 10 Gbps each.

● Increased maximum bus power and increased device current draw to better accommodate power-hungry devices.

● New power management features.

● Full-duplex data transfers and support for new transfer types.

● Backward compatibility with USB 3.1/3.0 and USB 2.0.

● New connectors and cable.

Speed

● The USB 3.2 provides three transfer rates:

○ USB 3.2 Gen 1 (5 Gbps)

○ USB 3.2 Gen 2 (10 Gbps)

○ USB 3.2 Gen 2x2 (20 Gbps)

● The marketing names below indicates the performance signaling that a product delivers in the product packaging, and any

other marketing materials:

○ SuperSpeed USB 5Gbps—product signals at 5 Gbps

○ SuperSpeed USB 10Gbps—product signals at 10 Gbps

○ SuperSpeed USB 20Gbps—product signals at 20 Gbps

2

Technology and components 7

NOTE:

● USB 3.2 protocol specification defines only the performance capabilities that may be implemented in a product.

● USB 3.2 is not USB Power Delivery or USB Battery Charging.

USB Type-C

USB Type-C is a new physical connector. The connector itself can support various exciting new USB standards.

Alternate Mode

USB Type-C is a new connector standard that is very small. It is about a third the size of an old USB Type-A plug. This is a

single connector standard that every device should be able to use. USB Type-C ports can support a variety of different

protocols using “alternate modes,” which allows you to have adapters that can output HDMI, VGA, DisplayPort, or other types

of connections from that single USB port

USB Power Delivery

The USB PD specification is also closely intertwined with USB Type-C. Currently, smartphones, tablets, and other mobile

devices often use a USB connection to charge. A USB 2.0 connection provides up to 2.5 watts of power — that'll charge your

phone, but that's about it. A laptop might require up to 60 watts, for example. The USB Power Delivery specification ups this

power delivery to 100 watts. It's bi-directional, so a device can either send or receive power. And this power can be transferred

at the same time the device is transmitting data across the connection.

This could spell the end of all those proprietary laptop charging cables, with everything charging via a standard USB connection.

You could charge your laptop from one of those portable battery packs you charge your smartphones and other portable devices

from today. You could plug your laptop into an external display connected to a power cable, and that external display would

charge your laptop as you used it as an external display — all via the one little USB Type-C connection. To use this, the device

and the cable have to support USB Power Delivery. Just having a USB Type-C connection doesn't necessarily mean they do.

Thunderbolt 3 over USB Type-C

Thunderbolt 3 brings Thunderbolt to USB Type-C at speeds up to 40 Gbps, creating one compact port that does it all -

delivering the fastest, most versatile connection to any dock, display or data device like an external hard drive. Thunderbolt 3

uses a USB Type-C connector/port to connect to supported peripherals.

1. Thunderbolt 3 uses USB Type-C connector and cables - It is compact and reversible

2. Thunderbolt 3 supports speed up to 40 Gbps

3. DisplayPort 1.4 – compatible with existing DisplayPort monitors, devices and cables

4. USB Power Delivery - Up to 130W on supported computers

Key Features of Thunderbolt 3 over USB Type-C

1. Thunderbolt, USB, DisplayPort and power on USB Type-C on a single cable (features vary between different products)

2. USB Type-C connector and cables which are compact and reversible

3. Supports Thunderbolt Networking (*varies between different products)

4. Supports up to 4K displays

5. Up to 40 Gbps

NOTE: Data transfer speed may vary between different devices.

8 Technology and components

Thunderbolt Icons

Figure 1. Thunderbolt Iconography Variations

HDMI 2.0

This topic explains the High-Definition Multimedia Interface (HDMI) 2.0 and its features along with the advantages.

HDMI is an industry-supported, uncompressed, all-digital audio/video interface. HDMI provides an interface between any

compatible digital audio/video source, such as a DVD player, or A/V receiver and a compatible digital audio and/or video

monitor, such as a digital TV (DTV). The intended applications for HDMI TVs, and DVD players. The primary advantage is cable

reduction and content protection provisions. HDMI supports standard, enhanced, or high-definition video, plus multichannel

digital audio on a single cable.

HDMI 2.0 features

● HDMI Ethernet Channel - Adds high-speed networking to an HDMI link, enabling users to take full advantage of their IP-

enabled devices without a separate Ethernet cable

● Audio Return Channel - Allows an HDMI-connected TV with a integrated tuner to send audio data "upstream" to a

surround audio system, eliminating the need for a separate audio cable

● 3D - Defines input/output protocols for major 3D video formats, paving the way for true 3D gaming and 3D home theater

applications

● Content Type - Real-time signaling of content types between display and source devices, enabling a TV to optimize

illustration settings based on content type

● Additional Color Spaces - Adds support for additional color models that are used in digital photography and computer

graphics

● 4K Support - Enables video resolutions far beyond 1080p, supporting next-generation displays that rival the Digital Cinema

systems that are used in many commercial movie theaters

● HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up

to 1080p

● Automotive Connection System - New cables and connectors for automotive video systems, which are designed to meet

the unique demands of the motoring environment while delivering true HD quality

Advantages of HDMI

● Quality HDMI transfers uncompressed digital audio and video for the highest, crispest image quality.

● Low -cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video

formats in a simple, cost-effective manner

● Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound

● HDMI combines video and multichannel audio into a single cable, eliminating the cost, complexity, and confusion of multiple

cables that are currently used in A/V systems

● HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality

Corning Gorilla Glass

Corning Gorilla Glass 5: Corning’s latest composition was formulated to address breakage the #1 consumer complaint, according

to Corning’s research. The new glass is just as thin and light as previous versions, but has been formulated to deliver

dramatically improved native damage resistance allowing improved in-field performance. Corning Gorilla Glass 5 has been tested

for performance when subjected to sharp contact damage, such as asphalt and other real-world surfaces.

Technology and components

9

Benefits

● Enhanced retained strength after use.

● High resistance to scratch and sharp contact damage.

● Improved drop performance.

● Superior surface quality.

Applications

● Ideal protective cover for electronic displays in:

○ Smartphones

○ Laptop and tablet computer screens

○ Wearable devices

● Touchscreen devices

● Optical components

● High strength glass articles

Dimensions

Thickness: 0.4 mm

Viscosity

Table 2. Viscosity

Parameters Vectors

Softening Point (10

7.6

poises) 884˚C

Annealing Point (10

13.2

poises) 623˚C

Strain Point (10

14.7

poises) 571˚C

Properties

Table 3. Properties

Density 2.43 g/cm

Youngs Modulus 76.7 GPa

Poissons Ratio 0.21

Shear Modulus 31.7 GPa

Vickers Hardness (200 g load)

● Un-strengthened

● Strengthened

489 kgf/mm

2

596 kgf/mm

2

596 kgf/mm

2

Fracture Toughness 0.69 MPa m

0.5

Coefficient of Expansion (0 ˚C - 300 ˚C) 78.8 x 10

-7

/°C

Chemical Strengthening

Capability of >850MPa CS, at 50 µm Depth Of Layer(DOL)

10

Technology and components

Specifications subject to change

Optical

Table 4. Optical

Refractive Index (590 nm)

Core glass** 1.50

Compression layer 1.51

Photo-elastic constant 30.3 nm/cm/MPa

** Core index is used for FSM-based measurements since it is unaffected by ion-exchange conditions.

Chemical Durability

Durability is measured via weight loss per surface area after immersion in the solvents shown below. Values are highly

dependent upon actual testing conditions. Data reported is for Corning Gorilla Glass 5.

Table 5. Chemical Durability

Reagent Time Temperature (ºC)

Weight Loss (mg/cm2)

HCl - 5% 24 hrs 95 5.9

NH4F:HF - 10% 20 min 20 1.0

HF - 10% 20 min 20 25.2

NaOH - 5% 6 hrs 95 2.7

Electrical

Table 6. Electrical

Frequency (MHz) Dielectric Constant Loss Tangent

54 7.08 0.009

163 7.01 0.010

272 7.01 0.011

272 7.00 0.010

490 7.99 0.010

599 7.97 0.011

912 7.01 0.012

1499 6.99 0.012

1977 6.97 0.014

2466 6.96 0.014

2986 6.96 0.014

Terminated coaxial line similar to that outlined in NIST Technical Notes 1520 and 1355-R

Putting Corning Gorilla Glass 5 to the test.

● Greater damage resistance (upto 1.8X) with deep abrasion.

Technology and components

11

● Faster chemical strengthening with high Compressive Stress and deeper depth of compression

○ Shallower check depth with higher abrasions levels

● Enables thickness reduction

12 Technology and components

Major components of your system

1.

Base cover

2. Heatsink shield

3

Major components of your system 13

3. Touchscreen FPC cable

4. Heatsink

5. Fan

6. System board

7. Battery

8. Speakers

9. Palmrest assembly

10. Coin cell

11. WLAN card

12. WWAN card

13. WWAN shield

14. Solid state drive

15. SSD shield

NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These

parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for

purchase options.

14 Major components of your system

Removing and installing components

NOTE: The images in this document may differ from your computer depending on the configuration you ordered.

Topics:

• Recommended tools

• Screw List

• SD memory card

• SIM card tray

• Base cover

• Battery cable

• Coin cell

• Solid state drive

• WLAN card

• WWAN card

• Fan

• Speakers

• Heatsink

• Display assembly

• Battery

• System board

• Keyboard

• Palmrest assembly

Recommended tools

The procedures in this document require the following tools:

● Phillips #0 screwdriver

● Phillips #1 screwdriver

● Plastic scribe-Recommended for field technician.

Screw List

The following table shows the screw list and the images for Dell Latitude 9410, for different components and locations.

Table 7. Screw Size List

Component Screw type Quantity Image

Base cover Captive screws

NOTE: Screws are part of

the base cover

10

Solid State Drive M2x2 1

WLAN card M2x2 1

4

Removing and installing components 15

Table 7. Screw Size List (continued)

Component Screw type Quantity Image

WWAN card M2x2 1

Fan M2x2 1

Speakers M1.6x1.4 3

Heatsink M1.6x2.5 4

Display assembly M2.5x3.5 6

Battery

M1.6x4.5 1

M2x3 4

System board

M2x2 2

M2x4 2

M2x3 5

Keyboard M1.6x1.5

1

2

40

SD memory card

Removing the SD memory card

1. Press the SD memory card to eject it from the SD memory card slot [1].

2. Remove the SD memory card from the computer [2].

16

Removing and installing components

Installing the SD memory card

Insert the SD memory card into its slot [1] until it clicks into place [2].

Removing and installing components

17

SIM card tray

Removing the SIM card tray

NOTE: This procedure applies for models that are shipped with WWAN card only.

1. Insert a paperclip or a SIM card removal tool into the pinhole on the SIM card tray [1].

2. Push the pin to disengage the lock and eject the SIM card tray [2].

3. Pull the SIM card tray out of the computer [3].

18

Removing and installing components

Installing the SIM card tray

Install the SIM card tray into its slot on the computer [1] and push to lock it in place [2].

Removing and installing components

19

Base cover

Removing the base cover

1. Follow the procedure in before working inside your computer.

2. Remove the SD memory card.

1. Loosen the 10 captive screws that secure the base cover to the computer.

20

Removing and installing components

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Dell Latitude 9410 Owner's manual

Dell Latitude 9410 Owner's manual

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