PLEASE THINK BEFORE YOU PRINT
SMART Response™ XE
User’s Guide
Product registration
If you register your SMART product, we’ll notify you of new features and software
upgrades.
Register online at www.smarttech.com/registration
.
Keep the following information available in case you need to contact SMART
Technical Support.
Serial number: ___________________________________________________
Date of purchase: ___________________________________________________
Trademark notice
SMART Response, SMART Notebook, SMART Notebook SE, SMART Board, SMART Sync, Senteo, the SMART logo and
smarttech are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries.
Microsoft, Windows, Windows Vista, Internet Explorer, DirectX, PowerPoint and Excel are either registered trademarks or
trademarks of Microsoft Corporation in the U.S. and/or other countries. Mac, Mac OS, Safari and Finder are trademarks of
Apple, Inc., registered in the U.S. and other countries. Adobe, Flash and Reader are either registered trademarks or
trademarks of Adobe Systems Incorporated in the U.S. and/or other countries. Intel, Pentium and Itanium are trademarks
or registered trademarks of Intel Corporation or its subsidiaries in the U.S. and other countries. ExamView is a registered
trademark of FSCreations, Inc. All other third-party product and company names may be trademarks of their respective
owners.
Copyright notice
© 2007–2010 SMART Technologies ULC. All rights reserved. The use and copying of SMART Response assessment
software is subject to a license agreement. Any other use is prohibited. No part of this publication may be reproduced,
transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the
prior written consent of SMART Technologies ULC. Information in this manual is subject to change without notice and does
not represent a commitment on the part of SMART.
Patent No. US6320597; US6326954; US6741267; US7151533; US7499033; CA2252302; Other patents pending.
07/2010
Important information
Before you use the SMART Response™ interactive response system, please read and understand
the safety warnings and precautions described in this guide. These safety warnings and precautions
instruct you in the safe and correct operation of the system and its accessories so you can prevent
injuries to yourself, others or damage to the equipment. You must always ensure that the SMART
Response interactive response system is being used correctly.
N N OT E
If you own a SMART product other than a SMARTResponse XE interactive response system,
refer to the user’s guide that came with your product for relevant warnings and maintenance
instructions.
Safety information
W W A R N I N G
l Failure to follow the installation instructions that ship with the SMART product could result in
personal injury or damage to the product.
l When using the SMART Response interactive response system with a SMART Board™
interactive whiteboard and projector, do not stare into the beam of light created by the
projector. Instruct children not to look in the direction of, or stare at, this beam of light.
l Ensure that any cables extending across the floor to your SMART product are properly
bundled and marked to prevent a trip hazard.
l To reduce the risk of fire or electric shock, do not expose the components to rain or moisture.
i
C C A U T I O N
l Use only the batteries provided or equivalent replacements. Do not attempt to recharge the
batteries.
l Do not install batteries with the polarity (+/-) reversed.
l Do not dispose of batteries in a fire or incinerator.
Dispose of batteries according to the laws and regulations of your region. If you do not know
the applicable rules for your region, consult the battery manufacturer.
l Do not use abrasive erasers or harsh chemicals when cleaning SMART Response
interactive response system hardware.
l Do not open the receiver or clicker units to attempt repairs. Refer all service to authorized
SMART service personnel.
I I M P O R T A N T
l You must connect the USB cable that came with your SMART product to a computer that
has a USB compliant interface and that bears the USB logo. In addition, the USB source
computer must be compliant with CSA/UL/EN 60950 and bear the CE mark and CSA and/or
UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid damage to the
SMART product.
l If your SMART product requires replacement parts, make sure the service technician uses
replacement parts specified by SMART Technologies or parts with the same characteristics
as the original.
Compliance
This device complies with Part 15 of the FCC rules. Operation is subject to the following two
conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause
undesired operation.
Changes or modifications to this equipment not expressly approved by SMART Technologies may
void the user’s authority to operate this equipment.
I M P O R T A N T I N F O R M A T I O N
ii
N N OT E
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
l Reorient or move the receiver or clicker units.
l Increase the separation between the equipment and the product.
l Connect the affected equipment to an outlet on a circuit different from that to which the
receiver’s computer is connected.
l Consult your SMART service representative or an experienced radio/TV technician for help.
I M P O R T A N T I N F O R M A T I O N
iii
Contents
Important information i
Safety information i
Compliance ii
About SMART Response 1
Introduction 1
Features 2
Hardware – clickers and receivers 4
Installing SMART Response 5
Environmental requirements 5
Computer requirements 6
Installing SMART Response software 7
Connecting hardware and activating SMART Response 8
Selecting how students answer questions 13
Getting started 17
About SMART Response 17
Asking instant questions 19
Setting up Teacher Tools 20
Creating a class list 23
Editing a class list 28
Using SMARTResponse 31
About SMART Notebook 32
Creating assessments 33
Adding questions to the assessment 36
Starting and connecting to a class 50
Disconnecting students from a class 56
Using clickers 58
Completing assessments 60
Reviewing, printing and exporting assessment results 65
Importing assessment results 65
Reviewing assessment results 67
Flagging results 70
Generating student performance reports 71
Generating class performance reports 72
Printing and exporting questions and results 72
v
Maintaining SMART Response 77
Preventing component damage 77
Changing clicker batteries 78
Resetting clickers 79
Receiver indicator lights 79
Troubleshooting the receiver 80
Other troubleshooting tips 81
Hardware environmental compliance 83
Waste Electrical and Electronic Equipment Regulations (WEEE directive) 83
Restriction of Certain Hazardous Substances (RoHS directive) 83
Batteries 83
Packaging 84
Covered electronic devices 84
China’s Electronic Information Products regulations 84
U.S. Consumer Product Safety Improvement Act 84
California Air Resources Board – Airborne Toxic Control Measure 84
Restriction of Certain Chemicals (REACH directive) 85
Customer support 87
Online information and support 87
Training 87
Technical support 87
Shipping and repair status 87
General inquiries 88
Warranty 88
Registration 88
C O N T E N T S
vi
About SMART Response
I N T H I S S E C T I O N
Introduction 1
Features 2
Hardware – clickers and receivers 4
Introduction
The SMART Response interactive response system is an assessment tool that enhances learning. It
facilitates summative and formative assessment by enabling you to pose a question before, during or
after a lesson to find out whether students are on track. You can use the feedback to help shape the
rest of your lesson.
Once you finish the lesson, create a question set with SMART Response assessment software to
evaluate learning more formally. You can feel confident that the students have answered the way
they intended, because they can verify and change their self-paced responses directly.
Teachers can easily add creativity to questions by combining text with images to make questions
more dynamic. SMART Response comes with SMART Notebook™ collaborative learning software,
and offers 6,000 learning objects that you can add to quizzes.
SMART Response also increases one-to-one interaction by enabling teachers to survey and engage
students and to collect responses.
Chapter 1
1
Features
Feature Description
Integration with
SMARTNotebook
Open SMART Response from a tab in SMART Notebook software. With
SMART Notebook’s Gallery of more than 6,000 items of graphic-rich
content, you can add images and other multimedia content to your
questions and/or assessments.
Multiple assessment
options
Compile questions for formative and summative assessment, prepare
quizzes or exams in advance and ask spontaneous questions to gauge
student comprehension at any point during a lesson.
Teacher Tools
Access, view and manage all assessment data in one location. This
powerful tool enables you to create class lists and manage tests and
quizzes.
Question variety Teachers can ask different types of questions, including true or false, yes
or no, multiple choice, multiple answer, numeric fraction or math
expression and text answer.
Familiar user interface SMART Response’s intuitive software lets you create pages that have
clear, contextual and concise information for users at any level of
experience.
Math expression
questions and
intelligent grading
When you create an expression question with a correct answer, you can
choose which intelligent expression grading option that SMART
Response uses to determine which mathematically equivalent answers
you want to accept as correct.
Monitoring students
during and after the test
You can monitor how much time is remaining for a quiz. Grades are
immediately calculated after the test and displayed in graphical charts and
numeric tables.
Previewing results
during an assessment
You can see what responses students have submitted during the
assessment and get immediate feedback on how the class is doing.
Easy-to-view results Display results in easy-to-view pie charts or graphs, which you can then
insert on a SMART Notebook page for a closer view and to add your own
notes in digital ink. You can also view results in detail, so you can see
exactly how each student has answered.
Add or change correct
answers to completed
assessments
Using Teacher Tools, you can choose to accept a submitted answer as
correct in addition to (or instead of) the original correct answer. SMART
Response calculates the students' grades after the changes.
C H A P T E R 1
About SMART Response
2
Feature Description
Multiple print options Print assessments as handouts so students can complete them at their
own pace, or add comments to completed assessments that can be
printed and used later as study guides.
Anonymous mode Allows students to respond with complete anonymity. Students can use
SMART Response without signing in, or they can participate in an
assessment using any clicker, allowing you to gauge the group's
understanding.
Integration with third-
party question bank
SMART Response is compatible with other commonly used file formats,
so you can easily import questions from other applications, including
Microsoft Word and PowerPoint®, PDFs and third-party question banks.
Integrated Gradebook Through Teacher Tools Gradebook, you can build comprehensive student
progress reports which can be as simple or as detailed as you need.
Create high-level comparisons of class performance, specific reports
based on tagged characteristics such as demographics or curriculum
standards, or personalized reports on how individual students are doing.
Tagging
You can tag students and questions and automatically generate reports
with comprehensive student and class performance breakdowns.
You can also tag key words to describe various characteristics, correlate
questions to curriculum standards and break down performance into a
printable chart.
C H A P T E R 1
About SMART Response
3
Hardware – clickers and receivers
Feature Description
Radio frequency (RF)
technology
RF technology provides a reliable wireless connection between the
student clickers and the central receiver. You don’t need a line of sight to
the clickers, and the clickers and the receiver can connect within a 100'
(30 m) range.
Ergonomic design
Designed to fit comfortably in young hands or to lie flat on a desk. Even
young students find the durable handheld clickers easy to use and
comfortable to hold. Responding to questions is quick and easy.
Ability to input math
expressions
Dedicated buttons enable students to enter complex math and science
expressions.
Ability to enter symbols
as well as letters with
diacritics
You can enter common math and science symbols. You can also enter
diacritics (letters with special symbols or accents).
LCD screen The easy-to-read LCD screen has room to display several lines of text.
Students can see whether responses have been sent, and they can
review the status of their clicker’s battery power and network connection.
Descriptive icons Icons on the LCD screen enable students to monitor the battery power and
the network status of their clicker.
Extended battery life Each clicker uses long-lasting AAA batteries.
Easy connection The receiver connects to a computer using a USB cable, and it doesn’t
require an additional power adapter.
Flexible installation
The receiver weighs just under 6 oz. (165 g) and easily mounts onto walls,
desks or tables.
C H A P T E R 1
About SMART Response
4
Installing SMART Response
Environmental requirements 5
Temperature 5
Humidity 5
Water and fluid resistance 6
Dust and scratching 6
Electrostatic discharge (ESD) 6
Conducted and radiated emissions 6
Computer requirements 6
Windows operating systems 6
Mac OS X operating system software 7
Installing SMART Response software 7
Connecting hardware and activating SMART Response 8
Connecting the receiver 8
Recommended height for mounting the receiver 8
Extending the USB cable 10
Checking the receiver’s status 11
Activating SMART Response 11
Selecting how students answer questions 13
Environmental requirements
Before installing or using your SMART Response interactive response system, review the following
environmental requirements and compliance statements.
Temperature
SMART Response components can operate in the temperature range of 41°F to 95°F (5°C to 35°C).
In addition, the product can withstand storage temperatures from -40°F to 120°F (-40°C to 50°C).
Humidity
SMART Response components can operate in up to 80% relative humidity, non-condensing.
Chapter 2
5
Water and fluid resistance
SMART Response components are for indoor use only and don’t meet any salt-spray or water-
ingress requirements. Don’t pour or spray any liquids directly onto SMART Response components.
These liquids can get into areas where they can damage sensitive electronic components.
Dust and scratching
SMART Response components are for use in office and classroom environments, and they aren’t for
industrial use where heavy dust and pollutants can cause malfunctions or impaired operation. They’re
designed for pollution degree 1 (P1) as per EN61558-1, which is defined as “No pollution or only dry
non-conductive pollution.”
Electrostatic discharge (ESD)
SMART Response components meet the requirements of EN61000-4-2 severity level 4 for direct and
indirect ESD. No malfunction or damage up to 15 kV (both polarities) with a 330 ohm, 150 pF probe
(air discharge). Unmated connectors meet 8 kV for direct (contact) discharge.
Conducted and radiated emissions
SMART Response hardware’s narrowband radiated electric field meets the limits for Class B
performance, as defined in EN55022/CISPR 22.
Computer requirements
Windows operating systems
l Pentium® III 750 MHz or later processor
l 512 MB of RAM (1 GB recommended)
l 800 MB of free hard disk space for minimum installation (2150 MB for full installation with
Gallery collections)
l Windows® XP, Windows Vista® or Windows 7 operating system
l Internet Explorer® Internet browser 6.0 or later
l Adobe® Flash® 10 or later
l Adobe Reader® 8.0 or later
l Microsoft® DirectX® technology 8.1 or later (required for SMART Video Player)
C H A P T E R 2
Installing SMART Response
6
Mac OS X operating system software
l 1 GHz PowerPC® G4 or G5 processor or Intel® processor (universal binary)
l 1 GB of RAM
l 800 MB of free hard disk space for minimum installation (2 GB for full installation with Gallery
collections)
l Mac OS X 10.5.8 or 10.6.x operating system software
l Safari application program 3.0.4 or later
l Adobe Flash Player 10 or later
N N OT E S
l 1 MB = 1024² bytes, 1 GB = 1024³ bytes.
l SMART Response assessment software runs on 32-bit and 64-bit operating systems.
l You're unable to use SMART Response on Windows computers with Intel® Itanium®
processors.
Installing SMART Response software
g To install SMARTResponse software on a Windows computer
1. Insert the SMARTResponse DVD into your computer's drive.
If the SMARTResponse installation wizard doesn't appear, browse to and double-click the
CDBrowser.exe file on the DVD.
2. Click Install SMARTResponse Software to start the wizard, and then follow the on-screen
instructions.
g To install SMARTResponse software on a Mac computer
1. Insert the SMARTResponse DVD into your computer's drive.
2. Double-click the SMARTResponse DVD icon.
3. Double-click the CDBrowser icon.
4. Click SMARTResponse Software, click Continue, and then follow the on-screen
instructions.
C H A P T E R 2
Installing SMART Response
7
Connecting hardware and activating SMART
Response
To send information to and receive information from SMART Response clickers, you must connect
the SMART Response receiver to your computer. You can then check the receiver's status in
Teacher Tools.
I I M P O R T A N T
You must activate your SMART Response software within 30 days of installation to keep it active.
SMART Response software automatically activates when you connect your SMART Response
receiver. If the activation isn't successful, use the manual procedure in this section to find your
license code and activate the software.
Connecting the receiver
I I M P O R T A N T
l Do not connect the receiver to your computer until after you install SMART Response
software.
l For operating safety and to prevent damage to the receiver, connect its USB connector only
to a computer that has a USB compliant interface and that bears the USB logo. In addition,
the USB source computer must be compliant with CSA/UL/EN 60950 and bear the CE mark
and CSA and/or UL mark (s) for CSA/UL 60950.
l The receiver has a USB 2.0 full-speed peripheral interface that runs at speeds of up to 12
Mbps. The unit works with USB 2.0- and USB 1.1-compliant USB interfaces.
Recommended height for mounting the receiver
Unlike infrared devices, SMART Response receivers don’t require an unobstructed line-of-sight
transmission path, such as that required by infrared devices. You can operate SMART Response
over longer distances if you minimize interference, signal reflections and the number and size of
objects between the receiver and the clickers.
Choose a location for the receiver that’s as high as possible and in plain view of the students’
clickers. For permanent installations, use a USB extender to mount the receiver high on a wall. To
minimize interference from other radio-frequency equipment, position the receiver away from other
wireless products, such as 2.4 GHz routers and cordless telephones.
C H A P T E R 2
Installing SMART Response
8
W W A R N I N G
To prevent product damage or personal injury, route the USB cable where it will not be stepped on
or tripped over.
g To connect the receiver
1. Position the receiver in an unobstructed location away from other wireless products, such as
2.4 GHz routers and cordless telephones.
o
For temporary installations, place the receiver on top of your desk.
o
For permanent installations, mount the receiver on a wall or on the front of a piece of
furniture using two screws (not provided).
Orient the receiver with the long side or edge facing the class as shown.
2. Insert the receiver's captive USB cable connector into an available USB receptacle on your
computer.
The Ready light on the receiver turns on to indicate that the receiver is receiving power.
On Windows computers, the first time you connect the receiver, a balloon message appears
from the notification area indicating that new hardware has been detected.
I I M P O R T A N T
If the balloon message indicates that Windows is starting to try to locate a driver from the
Microsoft website, stop the search. If Windows does not find the driver on your computer,
you did not install SMART Response software. Install the software and repeat the above
procedure.
3. See Checking the receiver’s status on page 11 to verify that the receiver is working properly.
C H A P T E R 2
Installing SMART Response
9
Extending the USB cable
If the provided 6' (1.8 m) USB cable attached to the receiver isn’t long enough, use active USB
extender cables, USB extenders or hubs.
This graphic shows the SMART active USB extension cable (Part No. USB-XT).
In some cases, you can use up to four cables to extend the length to about 80' (25 m), which is the
limit of the USB specification. Passive USB extension cables aren’t supported.
Alternatively, USB extenders that use Cat 5 cabling can extend the range to approximately 325' (100
m) at a much higher cost. The more economical SMART USB extender pair (Part No. CAT5-XT) can
extend the USB connection up to 120' (36.6 m) on Windows computers or 90' (27.5 m) on Mac
computers using an RJ45 Cat 5 cable.
These units require that you use the provided 6' (1.8 m) cables or use cables and connectors that
meet the same specifications. Impedance mismatches and poor connections can cause signal
degradation and performance problems.
N N OT E
Some computers use internal active hubs to provide more USB receptacles. The computer’s
operating system could interpret these internal hubs as external devices, limiting the number of
USB extenders you can use.
C H A P T E R 2
Installing SMART Response
10
Checking the receiver’s status
If you connected the receiver, you're ready to start a class session. You can check the receiver’s
communication status at any time using the following procedure.
g To check the receiver’s status
1.
Click the SMART Response icon in the Windows notification area or Mac menu bar.
A message appears below the Configure Devices heading indicating how many receivers are
connected.
2. Click the icon below the Configure Devices heading.
Teacher Tools starts.
The Devices window appears showing a status message.
3. If a “Your SMART Response receiver is connected and working” message appears, the
SMART Response receiver is connected and communicating with the SMART Response
software. The receiver name appears below the Devices button.
Click My Receiver to display the classroom name and the make, model and hardware ID
(MAC address) of the receiver.
OR
If a “Your SMART Response receiver is not connected” message appears, the SMART
Response receiver isn’t connected or isn’t working properly. The receiver name doesn’t appear
below the Devices button.
Check the receiver connections or repeat the receiver installation. See Connecting the receiver
on page 8.
Activating SMART Response
You must activate your SMART Response software within 30 days of installation to keep it active.
SMART Response software automatically activates when you connect your SMART Response
receiver. If the activation isn't successful, use the following procedure to find your license code and
activate the software.
You must connect your computer to the Internet and connect the SMART Response receiver to your
computer before you can search for a license code. After you complete the following procedure to find
your license code, you can use the code to activate SMART Response assessment software on
other computers, as outlined in the License tab in the About SMART Response dialog box.
C H A P T E R 2
Installing SMART Response
11
N N OT E
After you find your license code, you don't need to connect the SMART Response receiver to the
other computers that you want to activate SMART Response software on.
g To find your license code and activate SMART Response software
1.
Click the SMART Response icon in the Windows notification area or Mac menu bar, and
then select Activate SMART Response Assessment Software.
The SMARTResponse Software Evaluation dialog box appears and displays the time
remaining in your software's evaluation period.
N N OT E
If your SMART Response software is already activated, the Activate SMART Response
Assessment Software command is replaced by Check for Updates.
2. Click Activate Now.
3. If a dialog box appears requesting a password, type an administrator's password, and then
click OK.
N N OT E
Contact your system administrator if you don't know your password.
4. Click Find License Code.
N N OT E
You must connect your computer to the Internet and connect the SMART Response receiver
to your computer before you can search for a license code.
5. Click Find License Code.
The license code appears. The activation program automatically copies your license code into
the License Code box.
N N OT E
If you didn't connect the receiver, a warning message appears. Click OK to close the dialog
box.
6. Record the license code in a safe place, and then click Close.
7. Type your e-mail address in the License Code box, and then click Next.
Your SMART Response software activates.
C H A P T E R 2
Installing SMART Response
12
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
Page is loading ...
/
