12
FAQ
Q1: If I could not see Camera status “online”, how could I do ?
A1: Please check :
1. Whether Camera is power-on,
2. LED is green. If Green color is on, it means Camera is OK for internet
access
Q2: If I use ethernet cable to connect, it is OK. But when I change to WiFi, the
connection is bad. How could I improve :
A2: Please try to move the location of Camera. It is the poor signal quality for WiFi.
Please try to move to the signal quality better for WiFi connection. Or, you could try to
modify video setting to QVGA 256kbps 10fps or lower.
Q3: What is QVGA, VGA and HD resolution ?
A3: QVGA is 320*240 resolution.
VGA is 640*480 resolution.
HD is 1280*720 resolution.
Q4: Could I go to office to modify my home camera video setting ?
A4: No, you could only modify camera setting like motion detection, vox detection,
and video setting at home (In the same local network to share the same WiFi AP router.) If you go out,
it is only viewer for you.
Q5: If I always see the video with mosaics, how could I do ?
A5: Please modify video setting to lower resolution. For example, if you use HD,
please try to modify VGA resolution.
Q6 : What is P2P ? Do I need to change anything with my home router.
A6: P2P is a new technique to pass home router. Then, you could feel free to setup and
access. There is nothing to do with your home router. Just make sure :
1. Home router with DHCP server feature on. This means : computer
could get IP from your router.
Q7: How much bandwidth do I need for upload ?
A7: Camera need to send out data to internet when you want to access video outside.
Then, Camera need to have enough bandwidth to upload data. Normally,
1. QVGA, it is better to have 512Kbps uplink bandwidth.
2. VGA : It is better to have 1Mbps uplink bandwidth.
3. HD : It is better to have 2 Mbps uplink bandwidth.