Positron G-1212 Installation guide

G-Series PBX

Installation Guide

for the

G-122 Analog Office PBX

G-124 Analog Office PBX

G-1212 Analog Office PBX

Release 1.0 (January 2012) 95-00004-01E

reproduce this document or parts thereof in any form without written permission from Positron

Telecommunication Systems, Inc.

Positron is a registered trademark, and the Positron logo is a trademark of Positron Telecommunication

Systems, Inc., in the United States and other countries. All other product and brand names are the service

marks, trademarks, registered trademarks, or registered service marks of their respective owners.

Changes are periodically made to the information herein; these changes will

be incorporated into new editions of the document.

Positron Telecommunication Systems, Inc.

5101 Buchan Street,Suite 200

Montreal, Quebec

H4P 2R9 Canada

Tel.: +1 (514) 345-2220

Toll Free: 1 866-434-3944 (North America)

Fax: +1 (514) 345-2271

Sales Information: in[email protected]

Customer Support: support@positrontelecom.com

Confidentiality Notice

The information contained in this document is the property of Positron

Telecommunication Systems Inc. Except as specifically authorized in writing

by Positron Telecommunication Systems Inc., the holder of this document:

1) shall keep all information contained herein confidential and shall protect

same in whole or in part from the disclosure and dissemination to all third

parties, and 2) shall use same for operating and maintenance purposes

only.

Disclaimer Notice

Although Positron Telecommunication Systems Inc. has made every effort

to ensure the accuracy of the information contained herein, this document is

subject to change without notice.

Positron Telecommunication Systems Inc. Warranty

Subject to the provisions of this paragraph, Positron warrants that the

equipment shall perform in accordance with Positron's specifications. The

warranty remains valid for two (2) years from the date of shipment. The

warranty fully covers workmanship, materials and labor. Positron may, at its

sole discretion, repair or replace the problem unit. Freight costs to ship

defective equipment to Positron are borne by the Customer, with return of

replacement or repaired equipment to be at Positron's expense.

Limitation of Liability

Subject to anything to the contrary contained herein, Positron's sole

obligation and liability and the customer's sole remedy for Positron's

negligence, breach of warranty, breach of contract or for any other liability

in any way connected with or arising out of, the equipment or any services

performed by Positron shall be as follows:

• In all situations involving performance or non-performance of the

equipment or any component thereof, the customer's sole remedy shall be,

at Positron's option, the repair or replacement of the equipment or said

component.

• For any other claim in any other way related to the subject matter of any

order under, the customer shall be entitled to recover actual and direct

damages; provided that Positron's liability for damages for any cause

whatsoever, and regardless of the form of the action, whether in contract or

in tort (including negligence), shall be limited to the value of the order.

Positron shall not be obligated to repair or replace any item of the

equipment which has been repaired by others, abused or improperly

handled, improperly stored, altered or used with third party material or

equipment, which material, or equipment may be defective, of poor quality

or incompatible with the equipment supplied by Positron, and Positron shall

not be obligated to repair or replace any component of the equipment which

has not been installed according to Positron specifications.

IN NO EVENT SHALL POSITRON BE LIABLE FOR ANY INDIRECT,

INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY OR

SIMILAR OR ADDITIONAL DAMAGES INCURRED OR SUFFERED

INCLUDING LOSS OF PROFITS, LOSS OF REVENUES, LOSS OF DATA,

LOSS OF BUSINESS INFORMATION, LOSS OF GOODWILL, LOSS OF

EXPECTED SAVINGS OR BUSINESS INTERRUPTION ARISING OUT OF OR

IN CONNECTION WITH THE EQUIPMENT, A PURCHASE ORDER SUPPLIES,

MAINTENANCE SERVICES OR OTHER SERVICES FURNISHED

HEREUNDER, EVEN IF POSITRON HAS BEEN ADVISED OR IS AWARE OF

THE POSSIBILITY OF SUCH DAMAGES. EXCEPT AS EXPRESSLY SET

FORTH IN THIS AGREEMENT, POSITRON DISCLAIMS ANY FURTHER

CONDITIONS, REPRESENTATIONS OR WARRANTIES, WHETHER WRITTEN

OR ORAL, EXPRESSED OR IMPLIED, INCLUDING THE CONDITIONS AND

WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY,

FITNESS FOR A PARTICULAR PURPOSE, TITLE, PERFORMANCE AND

THOSE ARISING FROM STATUE, TO THE EXTENT PERMITTED BY LAW.

POSITRON DOES NOT WARRANT THAT THE SYSTEM WILL OPERATE

WITHOUT INTERRUPTION OR THAT IT WILL BE ERROR FREE.

FORCE MAJEURE : POSITRON SHALL NOT BE LIABLE FOR ANY BREACH

OF ITS OBLIGATIONS RESULTING FROM CAUSES BEYOND ITS

REASONABLE CONTROL.

Warranty Repairs

All warranty repairs are performed at no cost. Positron reserves the right to

repair or replace any equipment that has been found to be defective. For

information about out-of-warranty repairs, contact Positron’s Repair

Department. Due to the varied nature of repairs, no specific turnaround can

be guaranteed, but average turnaround time is within 20 working days from

date of receipt. In emergency situations, special arrangements can be made

to expedite repairs. All repaired items are warranted for a period of 90 days

or the remainder of the warranty period, whichever is longer. Before

returning any items to Positron for repair, warranty repair or replacement,

call the Repair department to obtain a Return Material Authorization (RMA)

number. Parts returned without RMA numbers cannot be accepted. The

RMA number must always be clearly marked on all boxes, crates, and

shipping documents. Bulk repairs (more than five items) will require

additional processing time, so please take this into consideration when

requesting an RMA number. To accelerate the repair process, whenever

possible, include a report detailing the reason for return with the unit(s).

Also, please include the name and phone number of a person who can be

contacted should our Repair department need further information. When

packing items being returned for repair, please ensure they are properly

handled and packed to avoid damage.

Contents 3

Contents

Chapter 1

Introduction 5

About this guide................................................................................6

Products covered..........................................................................6

Important terms and conventions .....................................................6

Conventions ..................................................................................6

Warnings and Cautions.................................................................6

Related documentation .....................................................................7

Chapter 2

Hardware overview 9

Hardware anatomy..........................................................................10

G-122 Analog Office PBX.............................................................10

G-124 Analog Office PBX ............................................................11

G-1212 Analog Office PBX ..........................................................11

Feature descriptions........................................................................13

Front panel status lights..............................................................13

Ethernet port status lights...........................................................13

USB ports ...................................................................................14

CF card slot.................................................................................14

Reset button ...............................................................................14

Power connector.........................................................................14

Audio ports .................................................................................14

Ethernet ports .............................................................................14

FXS ports ....................................................................................15

FXO ports....................................................................................15

Chapter 3

Installation 17

Installation scenarios ......................................................................18

Scenario 1...............................................................................18

Scenario 2...............................................................................19

Other installation scenarios.....................................................20

Step 1: Prepare for installation........................................................21

1.1 Inspect the G-Series PBX hardware ......................................21

1.2 Verify package contents ........................................................21

1.3 Obtain auxiliary memory.......................................................21

Memory types.........................................................................21

Formatting auxiliary memory ..................................................22

1.4 Configure your computer ......................................................22

1.5 Obtain networking cables......................................................22

1.6 Obtain PSTN network connections........................................22

1.7 Install a broadband connection .............................................22

1.8 Sign up for VoIP service .......................................................23

1.9 Collect phone info .................................................................23

1.10 Read all safety disclaimers and installation warnings .........23

Power .....................................................................................23

PSTN connections ..................................................................23

Environment ...........................................................................23

Step 2: Install the G-Series PBX......................................................24

2.1 Install auxiliary memory........................................................24

2.2 Connect power......................................................................24

2.3 Connect all cables .................................................................24

Connect the Ethernet ports .....................................................24

Connect the FXO ports ............................................................24

Connect the FXS ports ............................................................24

Connect audio ports................................................................25

Step 3: Run the setup wizard ..........................................................26

To start the setup wizard.........................................................26

3.1 Review the installation check list ..........................................27

3.2 Configure administrator account credentials ........................28

3.3 Set the system date and time................................................29

3.4 Configure network settings ...................................................30

LAN.........................................................................................30

WAN .......................................................................................31

Gateway and DNS ...................................................................31

3.5 Configure users ....................................................................32

Configured User List...............................................................32

Adding a user..........................................................................33

Importing user definitions from a spreadsheet .......................34

3.6 Configure phones..................................................................35

Configured Phone List ............................................................35

Adding a phone.......................................................................36

Importing phone definitions from a spreadsheet ....................36

3.7 Configure VoIP lines .............................................................37

VoIP Lines ..............................................................................37

Adding a VoIP line ..................................................................38

3.8 Configure ring groups...........................................................40

Ring Groups............................................................................40

Adding a ring group ................................................................41

3.9 Configure incoming call rules ...............................................43

Send Incoming Analog Calls To ..............................................43

Send Incoming VoIP Calls To..................................................44

3.10 Configure outgoing call rules ..............................................45

Adding an outgoing call rule ...................................................46

3.11 Configure connections to a remote branch office ...............47

Remote Offices List.................................................................47

Adding a remote office............................................................48

3.12 Configure voicemail settings...............................................49

3.13 Finish the wizard and apply your settings ...........................50

Step 4: Test your installation...........................................................51

4.1 Connect to the command center...........................................51

4.2 Verify your configuration ......................................................52

VoIP........................................................................................53

Analog lines ............................................................................53

Network connections ..............................................................53

Storage ...................................................................................54

4.3 Connect a SIP phone and make a call ...................................54

4.4 Receive a call ........................................................................56

Assumptions...........................................................................56

To test inbound calling............................................................56

4.5 Record voicemail ..................................................................56

Assumption.............................................................................56

To test voicemail .....................................................................56

4.6 Voicemail to email.................................................................57

Assumptions...........................................................................57

To test voicemail to email .......................................................57

Step 5: What’s next .........................................................................58

Create a custom VoIP template...............................................58

Configure port forwarding ......................................................58

Customize the sample IVR......................................................58

Record voicemail messages and set passwords.....................58

Chapter : Contents 4

Chapter 1: Introduction

1

Introduction

Contents

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Important terms and conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Chapter 1: Introduction 6 About this guide

About this guide

This guide explains how to install a Positron Telecommunications G-Series PBX and configure it for

basic operation. Once you complete the installation procedure in this guide, refer to the G-Series PBX

Administrator’s Guide for instructions on how to perform more advanced configuration tasks.

Products covered

This guide explains how to install the following products:

•Positron G-122 Analog Office PBX

•Positron G-124 Analog Office PBX

•Positron G-1212 Analog Office PBX

Important terms and conventions

The following terms are used in this guide.

Conventions

Command center

This guide uses the following conventions when directing you to interact with the command center user

interface.

Warnings and Cautions

It is important that you heed all warnings and cautions. They are identified as follows:

Term Description

G-Series PBX Refers to any Positron G-Series Analog PBX.

Example directions in this guide What to do in the user interface

Select PBX > Phone > Phone Provisioning. On the main menu select PBX, then select

Phone on the drop-down menu and then

select Phone Provisioning.

For Password, specify secret22. In the field Password enter the text secret22

exactly as shown.

WARNING Failure to follow a warning may cause injury, death, and/or hardware damage.

Caution Failure to follow a caution may cause loss of data and/or configuration information, or

cause equipment inoperability and/or security concerns.

Chapter 1: Introduction 7 Related documentation

Related documentation

The following related documents are available on the Positron Telecommunications G-Series PBX CD

or at http://www.positrontelecom.com.

Document Description

G-Series PBX Administrator’s Guide Administrator’s can refer to this guide for instructions on how to

configure, operate, monitor, and maintain a G-Series PBX.

G-Series PBX User’s Guide Users can refer to this guide for instructions on how to login to

the user portal, and how to use the portal to customize their

accounts, listen to call recordings, and view status information.

Chapter 1: Introduction 8 Related documentation

Chapter 2: Hardware overview

2

Hardware overview

Contents

Hardware anatomy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Feature descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Chapter 2: Hardware overview 10 Hardware anatomy

Hardware anatomy

This section describes the key hardware features of each G-Series PBX.

G-122 Analog PBX

Status Lights USB Ports 1, 2

Front

Reset button

1234121 2

FXO Ports

LAN Ports WAN

Port

Power

FXS Ports

Rear

Chapter 2: Hardware overview 11 Hardware anatomy

G-124 Analog Office PBX

G-1212 Analog Office PBX

Status Lights USB Ports 1, 2 CF Slot

Front

Reset button

Power

Audio In

Audio Out

12341 2 1/32/4

FXO

Ports

FXS

Ports

LAN

Ports

WAN

Port

Rear

Status Lights USB Port 1, 2 CF Slot

Front

Chapter 2: Hardware overview 12 Hardware anatomy

Reset button

Power

Audio In

Audio Out

12341 2 9/11 10/12

FXO Ports

1/2 3/4 5/6 7/8

FXO

Ports

FXS

Ports

LAN

Ports

WAN

Port

Rear

Chapter 2: Hardware overview 13 Feature descriptions

Feature descriptions

Front panel status lights

Ethernet port status lights

Each Ethernet port has two status lights.

Light State Description

FXO Off

On

The corresponding FXO port is not connected, or is connected to an analog

phone line that is not operational.

The corresponding FXO port is connected to an operational analog phone line.

Globe Off

On

The device connected to port FXS1 or FXS2 is on-hook. (G-122 only)

The device connected to port FXS1 or FXS2 is off-hook. (G-122 only)

Note: This light is reserved for future use on the G-124 and G-1212.

Check Blinking The G-Series PBX is reading or writing to an auxiliary memory device.

Circle Off

Blinking

On

The G-Series PBX is off.

The G-Series PBX is starting up.

The G-Series PBX is fully operational.

All lights On The G-Series PBX is inoperational due to a fault. Possible causes include:

incompatible auxiliary memory device is installed in the CF slot, corrupt

firmware, or hardware failure.

Globe Check Circle

Light State Description

Left Off

On

Port is operating at 10 Mbps.

Port is operating at 100 Mbps.

Right Off

Blinking

On

The port is not connected.

The port is sending/receiving data.

The port is connected.

Chapter 2: Hardware overview 14 Feature descriptions

USB ports

All G-Series PBX models have two USB ports.

•One port can be used to connect auxiliary memory in the form of a USB drive. This provides

additional storage for voicemail, call recordings, and log files. Only one auxiliary memory device is

supported at a time. For more information, see “Obtain auxiliary memory” on page 21.

•One port can be used to connect a 3G wireless Internet stick for fail-over support when VoIP and/or

PSTN phone lines are not available.

CF card slot

The G-124 and the G-1212 both have slot for a Compact Flash memory card. This provides additional

storage for voicemail, call recordings, and log files. For more information, see “Obtain auxiliary memory”

on page 21.

Reset button

Use the end of a paper clip to press the reset button.

•To restart the G-Series PBX, press and release the reset button. This is equivalent to disconnecting

and then reconnecting the power supply.

•To reset the G-Series PBX to factory default settings, press and hold the reset button until the first

two FXO lights on the left of the unit turn on.

Resetting to factory defaults erases all configuration settings. Auxiliary memory is not erased. When

the G-Series PBX restarts, the LAN ports will be set to the IP address 192.168.1.2. Any address

configured on the WAN port is cleared.

Power connector

Connect the supplied power supply to this connector. The G-Series PBX does not have a power switch.

It powers up automatically when you connect the power supply.

Caution: Connecting any other power supply to this connector voids your warranty and

may damage the G-Series PBX.

Audio ports

The G-124 and G1212 have two mono mini-jack audio ports.

•Audio In: For connection of a music source for music-on-hold.

•Audio Out: For connection to a PA system for paging.

Ethernet ports

All G-Series PBX models have four 10/100 Mbps Ethernet ports with RJ-45 connectors. The ports are

split into the following two categories: LAN and WAN.

•LAN ports: Ports 1, 2, and 3 are LAN ports. These ports are generally used to connect the G-

Series PBX to a local area network (LAN). They can also be used to connect directly to a computer

or SIP phone.

By default, the LAN IP address is set to 192.168.1.2.

For troubleshooting or system monitoring tasks, port 3 can be switched into monitor mode, allowing

it to capture all traffic on ports 1, 2, and 4.

Chapter 2: Hardware overview 15 Feature descriptions

•WAN port: Port 4 is called the WAN port. For certain installation scenarios, it can be used to

connect the G-Series PBX to the Internet or a private network that provides VoIP service.

Note: The LAN and WAN ports must have IP addresses on different networks.

Note: The G-Series PBX is not a router. It only forwards VoIP and voice traffic between its LAN

and WAN ports. This means that you cannot connect computers, SIP phones, or other

IP-based devices to the Internet through the G-Series PBX.

FXS ports

The FXS ports are used to connect the G-Series PBX to analog phone equipment, such as a telephone

or fax machine.

Fail over support

The G-124 and G-1212 provide fail-over support on one FXS port. Thirty seconds after a power failure

occurs, an FXS port is automatically connected to an FXO line to enable calling from an analog phone.

FXO ports

The FXO ports are used to connect the G-Series PBX to analog phone lines. Support varies by model

as follows:

Model Fail-over support

G-122 None.

G-124 FXS2 is connected to FXO1.

G-1212 FXS2 is connected to FXO9.

Model FXO ports

G-122 2

G-124 4

G-1212 12

Chapter 2: Hardware overview 16 Feature descriptions

Chapter 3: Installation

3

Installation

Contents

Installation scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Step 1: Prepare for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Step 2: Install the G-Series PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Step 3: Run the setup wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Step 4: Test your installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Step 5: What’s next . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Chapter 3: Installation 18 Installation scenarios

Installation scenarios

The are a wide variety of ways to integrate the G-Series PBX into your existing networking

infrastructure. To simplify the installation process, this guide recommends the following two scenarios.

Scenario 1

This scenario illustrates one way to add the G-Series PBX to a network to take advantage of an existing

broadband Internet connection for VoIP service.

In this scenario, the connection to the VoIP provider is made using the LAN port 1 on the G-Series PBX.

Traffic from the SIP phones (green line) reaches the G-Series PBX on its LAN port and is then sent to

the VoIP provider through the Gateway/Router installed on the network. Port forwarding is configured

on the Gateway/Router to send traffic from the VoIP provider to the G-Series PBX. (See “Configure port

forwarding” on page 58)

The G-Series PBX acts as the DHCP for the network, allowing it to automatically provision the SIP

phones. However, to support Internet access (yellow line), it assigns the Gateway/Router as the DNS

server and default gateway for all network devices.

SIP Phones

Analog Phone Lines

connected to FXO Ports

Computers

All devices are on the

same subnet

192.168.1.0/24

Managed Switch

with PoE support

LAN Port 1

192.168.1.2

192.168.1.1

Gateway/Router

Internet

Public Switched

Telephone Network

VoIP

Provider

DHCP Server

for 192.168.1.0/24

Broadband modem

DHCP Gateway and

DNS server set to

192.168.1.1

DHCP server is off

SIP/RTP ports are

forwarded to

192.168.1.2

Data traffic from phones/PCs

VoIP traffic from PBX

Chapter 3: Installation 19 Installation scenarios

(If your existing DHCP server supports option 66, you can continue to use it if you make configuration

adjustments. For details, see Configuring a third-party DHCP server in the Networking chapter in the

G-Series Administrator’s Guide.)

Scenario 2

In this scenario, the G-Series PBX WAN port is directly connected to a switch provided by the Internet

ISP. Traffic from the SIP phones (green line) reaches the G-Series PBX on its LAN port and is then sent

to the VoIP provider via the WAN port. One advantage of this setup is that the WAN port gets a public IP

address on the Internet. This makes it easy to configure VoIP support and provide access for remote

phone, as port forwarding does not have to be configured on the Gateway/Router as in scenario 1.

As in scenario 1, the G-Series PBX acts as the DHCP for the network, allowing it to automatically

provision the SIP phones. However, to support Internet access (yellow line), it assigns the Gateway/

Router as the DNS server and default gateway for all network devices.

SIP Phones

Analog Phone Lines

connected to FXO Ports

Computers

All devices

are on subnet

192.168.1.0/24

Managed Switch

with PoE support

LAN Port 1

192.168.1.2

192.168.1.1

Gateway/Router

Internet Public Switched

Telephone Network

VoIP

Provider

DHCP Server

for 192.168.1.0/24

Broadband modem

DHCP server is Off DHCP Gateway and

DNS server set to

192.168.1.1

WAN Port with

static public IP

address

Data traffic from phones/PCs

VoIP traffic from PBX

ISP's Router/Switch

Chapter 3: Installation 20 Installation scenarios

(If your existing DHCP server supports option 66, you can continue to use it if you make configuration

adjustments. For details, see Configuring a third-party DHCP server in the Networking chapter in the

G-Series Administrator’s Guide.)

Other installation scenarios

For other installation scenarios, see the G-Series PBX Administrator’s Guide.

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