G-Series PBX
Installation Guide
for the
G-122 Analog Office PBX
G-124 Analog Office PBX
G-1212 Analog Office PBX
Release 1.0 (January 2012) 95-00004-01E
Copyright © 2012 Positron Telecommunication Systems, Inc. All rights reserved, including those to
reproduce this document or parts thereof in any form without written permission from Positron
Telecommunication Systems, Inc.
Positron is a registered trademark, and the Positron logo is a trademark of Positron Telecommunication
Systems, Inc., in the United States and other countries. All other product and brand names are the service
marks, trademarks, registered trademarks, or registered service marks of their respective owners.
Changes are periodically made to the information herein; these changes will
be incorporated into new editions of the document.
Positron Telecommunication Systems, Inc.
5101 Buchan Street,Suite 200
Montreal, Quebec
H4P 2R9 Canada
Tel.: +1 (514) 345-2220
Toll Free: 1 866-434-3944 (North America)
Fax: +1 (514) 345-2271
Sales Information: in[email protected]
Customer Support: support@positrontelecom.com
Confidentiality Notice
The information contained in this document is the property of Positron
Telecommunication Systems Inc. Except as specifically authorized in writing
by Positron Telecommunication Systems Inc., the holder of this document:
1) shall keep all information contained herein confidential and shall protect
same in whole or in part from the disclosure and dissemination to all third
parties, and 2) shall use same for operating and maintenance purposes
only.
Disclaimer Notice
Although Positron Telecommunication Systems Inc. has made every effort
to ensure the accuracy of the information contained herein, this document is
subject to change without notice.
Positron Telecommunication Systems Inc. Warranty
Subject to the provisions of this paragraph, Positron warrants that the
equipment shall perform in accordance with Positron's specifications. The
warranty remains valid for two (2) years from the date of shipment. The
warranty fully covers workmanship, materials and labor. Positron may, at its
sole discretion, repair or replace the problem unit. Freight costs to ship
defective equipment to Positron are borne by the Customer, with return of
replacement or repaired equipment to be at Positron's expense.
Limitation of Liability
Subject to anything to the contrary contained herein, Positron's sole
obligation and liability and the customer's sole remedy for Positron's
negligence, breach of warranty, breach of contract or for any other liability
in any way connected with or arising out of, the equipment or any services
performed by Positron shall be as follows:
• In all situations involving performance or non-performance of the
equipment or any component thereof, the customer's sole remedy shall be,
at Positron's option, the repair or replacement of the equipment or said
component.
• For any other claim in any other way related to the subject matter of any
order under, the customer shall be entitled to recover actual and direct
damages; provided that Positron's liability for damages for any cause
whatsoever, and regardless of the form of the action, whether in contract or
in tort (including negligence), shall be limited to the value of the order.
Positron shall not be obligated to repair or replace any item of the
equipment which has been repaired by others, abused or improperly
handled, improperly stored, altered or used with third party material or
equipment, which material, or equipment may be defective, of poor quality
or incompatible with the equipment supplied by Positron, and Positron shall
not be obligated to repair or replace any component of the equipment which
has not been installed according to Positron specifications.
IN NO EVENT SHALL POSITRON BE LIABLE FOR ANY INDIRECT,
INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY OR
SIMILAR OR ADDITIONAL DAMAGES INCURRED OR SUFFERED
INCLUDING LOSS OF PROFITS, LOSS OF REVENUES, LOSS OF DATA,
LOSS OF BUSINESS INFORMATION, LOSS OF GOODWILL, LOSS OF
EXPECTED SAVINGS OR BUSINESS INTERRUPTION ARISING OUT OF OR
IN CONNECTION WITH THE EQUIPMENT, A PURCHASE ORDER SUPPLIES,
MAINTENANCE SERVICES OR OTHER SERVICES FURNISHED
HEREUNDER, EVEN IF POSITRON HAS BEEN ADVISED OR IS AWARE OF
THE POSSIBILITY OF SUCH DAMAGES. EXCEPT AS EXPRESSLY SET
FORTH IN THIS AGREEMENT, POSITRON DISCLAIMS ANY FURTHER
CONDITIONS, REPRESENTATIONS OR WARRANTIES, WHETHER WRITTEN
OR ORAL, EXPRESSED OR IMPLIED, INCLUDING THE CONDITIONS AND
WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY,
FITNESS FOR A PARTICULAR PURPOSE, TITLE, PERFORMANCE AND
THOSE ARISING FROM STATUE, TO THE EXTENT PERMITTED BY LAW.
POSITRON DOES NOT WARRANT THAT THE SYSTEM WILL OPERATE
WITHOUT INTERRUPTION OR THAT IT WILL BE ERROR FREE.
FORCE MAJEURE : POSITRON SHALL NOT BE LIABLE FOR ANY BREACH
OF ITS OBLIGATIONS RESULTING FROM CAUSES BEYOND ITS
REASONABLE CONTROL.
Warranty Repairs
All warranty repairs are performed at no cost. Positron reserves the right to
repair or replace any equipment that has been found to be defective. For
information about out-of-warranty repairs, contact Positron’s Repair
Department. Due to the varied nature of repairs, no specific turnaround can
be guaranteed, but average turnaround time is within 20 working days from
date of receipt. In emergency situations, special arrangements can be made
to expedite repairs. All repaired items are warranted for a period of 90 days
or the remainder of the warranty period, whichever is longer. Before
returning any items to Positron for repair, warranty repair or replacement,
call the Repair department to obtain a Return Material Authorization (RMA)
number. Parts returned without RMA numbers cannot be accepted. The
RMA number must always be clearly marked on all boxes, crates, and
shipping documents. Bulk repairs (more than five items) will require
additional processing time, so please take this into consideration when
requesting an RMA number. To accelerate the repair process, whenever
possible, include a report detailing the reason for return with the unit(s).
Also, please include the name and phone number of a person who can be
contacted should our Repair department need further information. When
packing items being returned for repair, please ensure they are properly
handled and packed to avoid damage.
Contents 3
Contents
Chapter 1
Introduction 5
About this guide................................................................................6
Products covered..........................................................................6
Important terms and conventions .....................................................6
Conventions ..................................................................................6
Warnings and Cautions.................................................................6
Related documentation .....................................................................7
Chapter 2
Hardware overview 9
Hardware anatomy..........................................................................10
G-122 Analog Office PBX.............................................................10
G-124 Analog Office PBX ............................................................11
G-1212 Analog Office PBX ..........................................................11
Feature descriptions........................................................................13
Front panel status lights..............................................................13
Ethernet port status lights...........................................................13
USB ports ...................................................................................14
CF card slot.................................................................................14
Reset button ...............................................................................14
Power connector.........................................................................14
Audio ports .................................................................................14
Ethernet ports .............................................................................14
FXS ports ....................................................................................15
FXO ports....................................................................................15
Chapter 3
Installation 17
Installation scenarios ......................................................................18
Scenario 1...............................................................................18
Scenario 2...............................................................................19
Other installation scenarios.....................................................20
Step 1: Prepare for installation........................................................21
1.1 Inspect the G-Series PBX hardware ......................................21
1.2 Verify package contents ........................................................21
1.3 Obtain auxiliary memory.......................................................21
Memory types.........................................................................21
Formatting auxiliary memory ..................................................22
1.4 Configure your computer ......................................................22
1.5 Obtain networking cables......................................................22
1.6 Obtain PSTN network connections........................................22
1.7 Install a broadband connection .............................................22
1.8 Sign up for VoIP service .......................................................23
1.9 Collect phone info .................................................................23
1.10 Read all safety disclaimers and installation warnings .........23
Power .....................................................................................23
PSTN connections ..................................................................23
Environment ...........................................................................23
Step 2: Install the G-Series PBX......................................................24
2.1 Install auxiliary memory........................................................24
2.2 Connect power......................................................................24
2.3 Connect all cables .................................................................24
Connect the Ethernet ports .....................................................24
Connect the FXO ports ............................................................24
Connect the FXS ports ............................................................24
Connect audio ports................................................................25
Step 3: Run the setup wizard ..........................................................26
To start the setup wizard.........................................................26
3.1 Review the installation check list ..........................................27
3.2 Configure administrator account credentials ........................28
3.3 Set the system date and time................................................29
3.4 Configure network settings ...................................................30
LAN.........................................................................................30
WAN .......................................................................................31
Gateway and DNS ...................................................................31
3.5 Configure users ....................................................................32
Configured User List...............................................................32
Adding a user..........................................................................33
Importing user definitions from a spreadsheet .......................34
3.6 Configure phones..................................................................35
Configured Phone List ............................................................35
Adding a phone.......................................................................36
Importing phone definitions from a spreadsheet ....................36
3.7 Configure VoIP lines .............................................................37
VoIP Lines ..............................................................................37
Adding a VoIP line ..................................................................38
3.8 Configure ring groups...........................................................40
Ring Groups............................................................................40
Adding a ring group ................................................................41
3.9 Configure incoming call rules ...............................................43
Send Incoming Analog Calls To ..............................................43
Send Incoming VoIP Calls To..................................................44
3.10 Configure outgoing call rules ..............................................45
Adding an outgoing call rule ...................................................46
3.11 Configure connections to a remote branch office ...............47
Remote Offices List.................................................................47
Adding a remote office............................................................48
3.12 Configure voicemail settings...............................................49
3.13 Finish the wizard and apply your settings ...........................50
Step 4: Test your installation...........................................................51
4.1 Connect to the command center...........................................51
4.2 Verify your configuration ......................................................52
VoIP........................................................................................53
Analog lines ............................................................................53
Network connections ..............................................................53
Storage ...................................................................................54
4.3 Connect a SIP phone and make a call ...................................54
4.4 Receive a call ........................................................................56
Assumptions...........................................................................56
To test inbound calling............................................................56
4.5 Record voicemail ..................................................................56
Assumption.............................................................................56
To test voicemail .....................................................................56
4.6 Voicemail to email.................................................................57
Assumptions...........................................................................57
To test voicemail to email .......................................................57
Step 5: What’s next .........................................................................58
Create a custom VoIP template...............................................58
Configure port forwarding ......................................................58
Customize the sample IVR......................................................58
Record voicemail messages and set passwords.....................58
Chapter : Contents 4
Chapter 1: Introduction
1
Introduction
Contents
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Important terms and conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Related documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Chapter 1: Introduction 6 About this guide
About this guide
This guide explains how to install a Positron Telecommunications G-Series PBX and configure it for
basic operation. Once you complete the installation procedure in this guide, refer to the G-Series PBX
Administrator’s Guide for instructions on how to perform more advanced configuration tasks.
Products covered
This guide explains how to install the following products:
•Positron G-122 Analog Office PBX
•Positron G-124 Analog Office PBX
•Positron G-1212 Analog Office PBX
Important terms and conventions
The following terms are used in this guide.
Conventions
Command center
This guide uses the following conventions when directing you to interact with the command center user
interface.
Warnings and Cautions
It is important that you heed all warnings and cautions. They are identified as follows:
Term Description
G-Series PBX Refers to any Positron G-Series Analog PBX.
Example directions in this guide What to do in the user interface
Select PBX > Phone > Phone Provisioning. On the main menu select PBX, then select
Phone on the drop-down menu and then
select Phone Provisioning.
For Password, specify secret22. In the field Password enter the text secret22
exactly as shown.
WARNING Failure to follow a warning may cause injury, death, and/or hardware damage.
Caution Failure to follow a caution may cause loss of data and/or configuration information, or
cause equipment inoperability and/or security concerns.
Chapter 1: Introduction 7 Related documentation
Related documentation
The following related documents are available on the Positron Telecommunications G-Series PBX CD
or at http://www.positrontelecom.com.
Document Description
G-Series PBX Administrator’s Guide Administrator’s can refer to this guide for instructions on how to
configure, operate, monitor, and maintain a G-Series PBX.
G-Series PBX User’s Guide Users can refer to this guide for instructions on how to login to
the user portal, and how to use the portal to customize their
accounts, listen to call recordings, and view status information.
Chapter 1: Introduction 8 Related documentation
Chapter 2: Hardware overview 10 Hardware anatomy
Hardware anatomy
This section describes the key hardware features of each G-Series PBX.
G-122 Analog PBX
Status Lights USB Ports 1, 2
Front
Reset button
1234121 2
FXO Ports
LAN Ports WAN
Port
Power
FXS Ports
Rear
Chapter 2: Hardware overview 11 Hardware anatomy
G-124 Analog Office PBX
G-1212 Analog Office PBX
Status Lights USB Ports 1, 2 CF Slot
Front
Reset button
Power
Audio In
Audio Out
12341 2 1/32/4
FXO
Ports
FXS
Ports
LAN
Ports
WAN
Port
Rear
Status Lights USB Port 1, 2 CF Slot
Front
Chapter 2: Hardware overview 12 Hardware anatomy
Reset button
Power
Audio In
Audio Out
12341 2 9/11 10/12
FXO Ports
1/2 3/4 5/6 7/8
FXO
Ports
FXS
Ports
LAN
Ports
WAN
Port
Rear
Chapter 2: Hardware overview 13 Feature descriptions
Feature descriptions
Front panel status lights
Ethernet port status lights
Each Ethernet port has two status lights.
Light State Description
FXO Off
On
The corresponding FXO port is not connected, or is connected to an analog
phone line that is not operational.
The corresponding FXO port is connected to an operational analog phone line.
Globe Off
On
The device connected to port FXS1 or FXS2 is on-hook. (G-122 only)
The device connected to port FXS1 or FXS2 is off-hook. (G-122 only)
Note: This light is reserved for future use on the G-124 and G-1212.
Check Blinking The G-Series PBX is reading or writing to an auxiliary memory device.
Circle Off
Blinking
On
The G-Series PBX is off.
The G-Series PBX is starting up.
The G-Series PBX is fully operational.
All lights On The G-Series PBX is inoperational due to a fault. Possible causes include:
incompatible auxiliary memory device is installed in the CF slot, corrupt
firmware, or hardware failure.
Globe Check Circle
Light State Description
Left Off
On
Port is operating at 10 Mbps.
Port is operating at 100 Mbps.
Right Off
Blinking
On
The port is not connected.
The port is sending/receiving data.
The port is connected.
Chapter 2: Hardware overview 14 Feature descriptions
USB ports
All G-Series PBX models have two USB ports.
•One port can be used to connect auxiliary memory in the form of a USB drive. This provides
additional storage for voicemail, call recordings, and log files. Only one auxiliary memory device is
supported at a time. For more information, see “Obtain auxiliary memory” on page 21.
•One port can be used to connect a 3G wireless Internet stick for fail-over support when VoIP and/or
PSTN phone lines are not available.
CF card slot
The G-124 and the G-1212 both have slot for a Compact Flash memory card. This provides additional
storage for voicemail, call recordings, and log files. For more information, see “Obtain auxiliary memory”
on page 21.
Reset button
Use the end of a paper clip to press the reset button.
•To restart the G-Series PBX, press and release the reset button. This is equivalent to disconnecting
and then reconnecting the power supply.
•To reset the G-Series PBX to factory default settings, press and hold the reset button until the first
two FXO lights on the left of the unit turn on.
Resetting to factory defaults erases all configuration settings. Auxiliary memory is not erased. When
the G-Series PBX restarts, the LAN ports will be set to the IP address 192.168.1.2. Any address
configured on the WAN port is cleared.
Power connector
Connect the supplied power supply to this connector. The G-Series PBX does not have a power switch.
It powers up automatically when you connect the power supply.
Caution: Connecting any other power supply to this connector voids your warranty and
may damage the G-Series PBX.
Audio ports
The G-124 and G1212 have two mono mini-jack audio ports.
•Audio In: For connection of a music source for music-on-hold.
•Audio Out: For connection to a PA system for paging.
Ethernet ports
All G-Series PBX models have four 10/100 Mbps Ethernet ports with RJ-45 connectors. The ports are
split into the following two categories: LAN and WAN.
•LAN ports: Ports 1, 2, and 3 are LAN ports. These ports are generally used to connect the G-
Series PBX to a local area network (LAN). They can also be used to connect directly to a computer
or SIP phone.
By default, the LAN IP address is set to 192.168.1.2.
For troubleshooting or system monitoring tasks, port 3 can be switched into monitor mode, allowing
it to capture all traffic on ports 1, 2, and 4.
Chapter 2: Hardware overview 15 Feature descriptions
•WAN port: Port 4 is called the WAN port. For certain installation scenarios, it can be used to
connect the G-Series PBX to the Internet or a private network that provides VoIP service.
Note: The LAN and WAN ports must have IP addresses on different networks.
Note: The G-Series PBX is not a router. It only forwards VoIP and voice traffic between its LAN
and WAN ports. This means that you cannot connect computers, SIP phones, or other
IP-based devices to the Internet through the G-Series PBX.
FXS ports
The FXS ports are used to connect the G-Series PBX to analog phone equipment, such as a telephone
or fax machine.
Fail over support
The G-124 and G-1212 provide fail-over support on one FXS port. Thirty seconds after a power failure
occurs, an FXS port is automatically connected to an FXO line to enable calling from an analog phone.
FXO ports
The FXO ports are used to connect the G-Series PBX to analog phone lines. Support varies by model
as follows:
Model Fail-over support
G-122 None.
G-124 FXS2 is connected to FXO1.
G-1212 FXS2 is connected to FXO9.
Model FXO ports
G-122 2
G-124 4
G-1212 12
Chapter 2: Hardware overview 16 Feature descriptions
Chapter 3: Installation
3
Installation
Contents
Installation scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Step 1: Prepare for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Step 2: Install the G-Series PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Step 3: Run the setup wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Step 4: Test your installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Step 5: What’s next . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Chapter 3: Installation 18 Installation scenarios
Installation scenarios
The are a wide variety of ways to integrate the G-Series PBX into your existing networking
infrastructure. To simplify the installation process, this guide recommends the following two scenarios.
Scenario 1
This scenario illustrates one way to add the G-Series PBX to a network to take advantage of an existing
broadband Internet connection for VoIP service.
In this scenario, the connection to the VoIP provider is made using the LAN port 1 on the G-Series PBX.
Traffic from the SIP phones (green line) reaches the G-Series PBX on its LAN port and is then sent to
the VoIP provider through the Gateway/Router installed on the network. Port forwarding is configured
on the Gateway/Router to send traffic from the VoIP provider to the G-Series PBX. (See “Configure port
forwarding” on page 58)
The G-Series PBX acts as the DHCP for the network, allowing it to automatically provision the SIP
phones. However, to support Internet access (yellow line), it assigns the Gateway/Router as the DNS
server and default gateway for all network devices.
SIP Phones
Analog Phone Lines
connected to FXO Ports
Computers
All devices are on the
same subnet
192.168.1.0/24
Managed Switch
with PoE support
LAN Port 1
192.168.1.2
192.168.1.1
Gateway/Router
Internet
Public Switched
Telephone Network
VoIP
Provider
DHCP Server
for 192.168.1.0/24
Broadband modem
DHCP Gateway and
DNS server set to
192.168.1.1
DHCP server is off
SIP/RTP ports are
forwarded to
192.168.1.2
Data traffic from phones/PCs
VoIP traffic from PBX
Chapter 3: Installation 19 Installation scenarios
(If your existing DHCP server supports option 66, you can continue to use it if you make configuration
adjustments. For details, see Configuring a third-party DHCP server in the Networking chapter in the
G-Series Administrator’s Guide.)
Scenario 2
In this scenario, the G-Series PBX WAN port is directly connected to a switch provided by the Internet
ISP. Traffic from the SIP phones (green line) reaches the G-Series PBX on its LAN port and is then sent
to the VoIP provider via the WAN port. One advantage of this setup is that the WAN port gets a public IP
address on the Internet. This makes it easy to configure VoIP support and provide access for remote
phone, as port forwarding does not have to be configured on the Gateway/Router as in scenario 1.
As in scenario 1, the G-Series PBX acts as the DHCP for the network, allowing it to automatically
provision the SIP phones. However, to support Internet access (yellow line), it assigns the Gateway/
Router as the DNS server and default gateway for all network devices.
SIP Phones
Analog Phone Lines
connected to FXO Ports
Computers
All devices
are on subnet
192.168.1.0/24
Managed Switch
with PoE support
LAN Port 1
192.168.1.2
192.168.1.1
Gateway/Router
Internet Public Switched
Telephone Network
VoIP
Provider
DHCP Server
for 192.168.1.0/24
Broadband modem
DHCP server is Off DHCP Gateway and
DNS server set to
192.168.1.1
WAN Port with
static public IP
address
Data traffic from phones/PCs
VoIP traffic from PBX
ISP's Router/Switch
Chapter 3: Installation 20 Installation scenarios
(If your existing DHCP server supports option 66, you can continue to use it if you make configuration
adjustments. For details, see Configuring a third-party DHCP server in the Networking chapter in the
G-Series Administrator’s Guide.)
Other installation scenarios
For other installation scenarios, see the G-Series PBX Administrator’s Guide.
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