Sandstrom S814WMW13 User manual

Brand: Sandstrom

Model: S814WMW13

Category: Washing machines

Type: User manual

This manual is also suitable for

S814WMB13

Instruction Manual

Washing Machine

S814WMB13 / S814WMW13

Contents

Safety Warnings ............................................................................................................................ 4

Unpacking ..................................................................................................................................... 6

Installing Your Washing Machine ................................................................................................ 7

Choosing the Right Location for Your Washing Machine ..........................................................................7

Moving and Installing .................................................................................................................. 8

Removing the Transit Bolts ...................................................................................................................................8

Moving the Washing Machine from One Location to Another ................................................................8

Hose and Cable Lengths ........................................................................................................................................9

Levelling the Washing Machine ..........................................................................................................................9

Water Supply Hose ...................................................................................................................................................9

Water Drain Hose ...................................................................................................................................................10

Connecting to the Mains Supply .....................................................................................................................10

Product Overview ....................................................................................................................... 11

The unit ..................................................................................................................................................................... 11

Control Panel ..........................................................................................................................................................12

Preparation ................................................................................................................................. 13

Preparing Laundry ................................................................................................................................................13

Adding Detergent and Softener ......................................................................................................................13

Selecting the Programme...................................................................................................................................14

Which Detergent to Use ......................................................................................................................................15

Wash Setting ............................................................................................................................... 15

Standard Washing ................................................................................................................................................. 15

Manual Soaking .....................................................................................................................................................15

Optional Functions ...............................................................................................................................................16

Removing Laundry................................................................................................................................................16

Cotton is Automatically Selected Upon Power On ....................................................................................16

How to Set the Key Lock ....................................................................................................................................17

Maintenance - Cleaning the Washing Machine ........................................................................ 18

Cleaning the Drum ................................................................................................................................................18

Cleaning the Exterior of your Washing Machine ........................................................................................18

Cleaning the Detergent Drawer ....................................................................................................................... 18

Cleaning the Door Seal and Window .............................................................................................................18

Cleaning the Drain Filter ..................................................................................................................................... 19

Cleaning the Water Inlet Filter ..........................................................................................................................19

Troubleshooting ......................................................................................................................... 20

Specications .............................................................................................................................. 22

Product Fiche .............................................................................................................................. 23

Safety Warnings

IMPORTANT SAFETY INSTRUCTIONS

READ CAREFULLY AND KEEP FOR FUTURE REFERENCE

General Use

• This washing machine is for household (domestic) use only.

• Do not install your washing machine anywhere that is damp or

exposed to the weather. If you do, it may cause an electric shock, fire,

failure or deterioration.

• Keep flammable substances well away from the washing machine. They

may cause an explosion or a fire.

• Before you start using the washing machine, turn the tap on to check

that the hose is properly connected. If it’s not, there may be a water

leak.

• Do not put too much laundry or detergent into the washing machine.

It may cause issues with the washing machine or laundry.

Power Source and Cable

• Make sure your home voltage matches the voltage displayed on the

washing machine. If you are not sure, contact an electrician.

• Use an independent household dedicated mains socket, rated at 13

Amp 220V to 240V AC. If the washing machine is plugged in with other

appliances, it may overheat and cause a fire.

• Make sure the mains plug is pushed firmly into the socket. A loose

connection may overheat and cause electrical shock or a fire.

• Do not use a mains plug adaptor or extension cable. It may overheat

and cause a fire.

• The mains plug must remain accessible to allow disconnection or an

all pole switch must be incorporated in the fixed wiring in accordance

with the wiring rules.

• Check the mains lead and mains plug for any damage. If the mains

cable is damaged, it must be replaced by the manufacturer, its service

agent or similarly qualified persons in order to avoid a hazard.

• Unplug the mains lead when cleaning the washing machine.

• Do not touch the mains lead or mains plug with wet hands. It may

cause an electric shock.

• Check the mains plug regularly for dirt. If dirt accumulates on the

mains plug, it could cause a fire. To prevent this, unplug the cable and

clean the mains plug with a dry rag.

• If you disconnect the mains plug, hold onto the mains plug not the

cable. Pulling the cable may cause an electric shock or a fire.

To Prevent Injury / Damage

• When opening and closing the door ensure you keep fingers away

from the door hinge.

• Do not wash, rinse or spin water-proof sheets or clothing. These may

cause vibration or washing machine failure during spin-drying, which

could lead to injury, damage to the washing machine or damage due

to water leaking.

• Be careful when draining hot water or any detergent from the washing

machine.

• Do not dismantle, repair or modify the washing machine. The washing

machine could malfunction and cause a fire or injury.

• This appliance can be used by children aged from 8 years and above

and persons with reduced physical, sensory or mental capabilities or

lack of experience and knowledge if they have been given supervision

or instruction concerning use of the appliance in a safe way and

understand the hazards involved. Children shall not play with the

appliance. Cleaning and user maintenance shall not be made by

children unless they are older than 8 and supervised.

• Children should be supervised to ensure that they do not play with the

appliance.

• The appliance is to be connected to the water mains using the new

hose-set supplied. Old hose-sets should not be reused.

• The ventilation openings in the base of the washing machine must not

be obstructed by a carpet.

IT IS HAZARDOUS FOR ANYONE OTHER THAN AUTHORISED

SERVICE PERSONNEL TO CARRY OUT SERVICING OF REPAIRS

WHICH INVOLVE THE REMOVAL OF COVERS.

TO AVOID THE RISK OF AN ELECTRICAL SHOCK DO NOT ATTEMPT

REPAIRS YOURSELF.

Unpacking

Remove all items from the packaging. Retain the packaging. If you dispose of it please do so according to

local regulations.

The following items are included:

The Main Unit

Thank you for purchasing your new Sandstrøm Washing Machine.

We recommend that you spend some time to read this installation/instruction manual in

order to fully understand how to install and operate it.

Read all the safety instructions carefully before use and keep this installation/instruction

manual for future reference.

Cover Cap x 3

Water Supply Hose x 1

U-Shape Holder

If items are missing, or damaged please contact Partmaster (UK only).

Tel: 0844 800 3456 for assistance.

Installing Your Washing Machine

Please read and follow the instructions carefully.

• In addition to the instructions mentioned here, special regulations of the relevant water and power

supply companies may apply. If in doubt, have the washing machine connected by a qualified

technician.

• The washing machine is heavy - caution when lifting it. Do not lift by projecting components (e.g.

washing machine door).

• Warning: Frozen hoses may tear/burst. Do not install washing machine in outdoor areas or where

there is a risk of frost.

• Lay hoses and cables in such a way that there is no risk of trapping or kinking.

Choosing the Right Location for Your Washing Machine

• Make sure there’s enough space for your washing machine.

• Install your washing machine on a flat, stable surface to avoid excessive vibration and noise.

• Don’t install your washing machine in direct sunlight or in a place where temperatures reach

freezing.

Additional space (100mm) is required for the rear side of the washing machine. This is to

allow enough space for the water hose and drain hose connections.

Two or more people are required to carry

the washing machine.

Ò Ò Ò

Sloping

surface

Unstable Bumpy

surface

• Start by tilting the washing machine backwards.

• One person should stand behind it, holding the rear of the top panel. The other person should grip

the bottom feet at the front.

• Don’t touch the door opening button while holding.

• We recommend that you entrust the installation of the washing machine to a qualified technician.

INSTALLATION

Moving and Installing

Removing the Transit Bolts

Three transit bolts keep the interior of the washing machine in place while it’s being moved.

They need to be removed before installation. Use a spanner (not supplied) and follow the instructions

detailed below.

Moving the Washing Machine from One Location to Another

Before you move the washing machine:

• Shut off the tap and run the washing machine to drain the water. Drain any remaining water from

the pump hose.

• Disconnect the mains cable.

• Attach the transit bolts.

To remove the transit bolts:

1. Use a spanner to loosen the 3 bolts. They are located at the rear side of the washing machine.

2. Pull the bolts out horizontally. Make sure the entire bolt is removed.

3. Push the four cover caps (included with your accessories) into the respective bolt holes.

1 2 3

Don’t run the washing machine without removing the transit bolts, as this can

cause excessive vibrations.

You’ll need the anchor bolts again if you move the washing machine, so make

sure you keep them in a safe place.

Make sure the anchor bolts are fixed prior to moving the washing machine.

INSTALLATION

Levelling the Washing Machine

There are 4 levelling feet on the underside. They must be adjusted to make sure the washing machine

is level.

1. On each stand, loosen the lock nut by turning it clockwise with a spanner.

2. Adjust all four feet by rotating upwards or downwards.

3. Use a spirit level to ensure the washing machine is level.

4. Tighten each lock nut by turning them anti-clockwise (towards the

washing machine body), again using a spanner.

Ensure all four lock nuts are tightened securely. Check the feet are still bolted to

the washing machine - if they’re unbolted, the washing machine will move around.

Water Supply Hose

Points to remember

• Follow the instructions in this section to avoid water leaks.

• Don’t connect the hose to a combination tap.

• Don’t twist, squash, modify or cut the hose.

• Optimum water pressure in the water mains pipe is 0.03 MPa - 0.8 MPa. If the water pressure is set

higher than this, you will need to install a depressurising valve. Water-flow from the tap should be

more than 5 litres per minute. If you’re unsure, ask a qualified technician to connect the hose.

• This unit must only be connected to cold water mains using the new water inlet hose provided.

• If your washing machine is delivered in freezing weather conditions, leave it at room temperature

for 24 hours after you’ve set it up before using it. This ensures there’s no ice blocking the water

supply hose. If your water supply hose freezes, add 2 or 3 litres of warm water to the drum. Then

run a “Drain” only programme.

Hose and Cable Lengths

How to connect from the left side

~80cm

~90cm

~85cm ~135cm

min. 60cm

max. 100cm

~40cm

~130cm

How to connect from the right side

Lock nut

Delicate

8kg

INSTALLATION

Connecting the Water Supply Hose

1. Attach the hose to a tap, and tighten the

plastic joint by hand.

2. Open the tap slowly and check that there are

no leaks around the joint.

3/4”

min. 10 mm

3/4”

min. 10 mm

Plastic joint

The joint is subject to water pressure.

U-Shape Holder

Draining to a wash-basin Draining to a drain hose

Water Drain Hose

Points to remember:

• Don’t twist, pull out or bend the drain hose.

• Your washing machine should be no more than 85cm from the drain outlet.

Draining to a sink or wash-basin

• Secure the drain hose in position, so it can’t drop out of the basin.

• Don’t block the basin’s drain outlet, and make sure that the drainage through it is sufficient.

• Don’t let the tip of the drain hose dip into the drained water, as this can cause the water to flow

back into the washing machine.

Connecting to the Mains Supply

For your safety:

• Do not use a mains plug adapter or extension cable.

• If the mains cable or mains plug are damaged, stop using them and call a qualified technician for

assistance.

• Mains cord of your washing machine is equipped with an Earthed plug. This plug should always be

inserted to an earthed socket capable of supplying 13 Amps. If you don’t have such a socket and

fuses in your house, please call a qualified electrician.

INSTALLATION

Product Overview

The unit

Detergent

Compartment

Window

Door

Control

Panel

Door

Handle

Filter

Service

Flap

Drainage

Hose

Control Panel

Delicate

8kg

Programme Dial

Diﬀ erent wash programmes

can be selected according to

your wash requirements.

Power

Press to turn on/oﬀ

the machine.

LED Display

• Only the relevant phase currently in operation (pre-wash, wash, rinse, spin)

will be displayed during the washing process.

• The delay light will be on to indicate the delay time. It will start the

programme after the selected hours.

• After the wash procedure begins, REMAIN will be illuminated, to display the

remaining time, that is , the wash ﬁ nishing time.

• When the child lock function is selected CHILD LOCKED will be illuminated.

• When the door is at the lock state, DOOR LOCKED will be illuminated. The

door can be opened only after the light turns oﬀ .

Child Lock

This machine incorporates a special child

safety lock, which can prevent children

from pressing the keys and changing the

setting .

Time Delay

This button is used

to delay the wash.

Press continuously

to select the time

you want to start

the wash.

Time Save

This button is

used to choose

ECO Wash

function.

Option

You can select from

4 functions. Reduced

Creases, Rinse+, Pre-Wash

or Water+ to get a better

wash for your clothes.

Start / Pause

Press to start your

wash. Press while

in operation to

pause your wash.

Spin

This button is used to

adjust the spin speed

during the drying

stage. You can change

the spin speed by

pressing this button

repeatedly.

Water Temperature Selection

This button is used to adjust the water

temperature. You can select diﬀ erent water

temperatures or no heating by pressing the

button repeatedly.

• If you need to change a setting after the wash has started, turn the dial to OFF. Re-select the

programme, spin speed and optional functions, and then press the Start / Pause button.

• Water is poured into the washing machine to perform an inspection at the time of shipment

from the factory, so there may be drops of water or condensation in the washing machine. This

is not an indication of a malfunction.

Preparation

Read the following to understand how best to prepare your laundry for washing.

Preparing Laundry

• Check that pockets do not contain any objects which may damage

your clothes and the washing machine.

• To prevent any large, heavy objects (e.g., buckles, large buttons,

etc.) from hitting the glass door, turn your clothing inside out, or

remove the heavy objects. These could damage your laundry or the

washing machine.

Adding Detergent and Softener

• Add detergent into the appropriate dispenser.

• Apply softener before you start washing to prevent static.

• Apply detergent and softener according to the washing

amount, the soiling level, the water hardness in your area and

the manufacturer’s instructions of these products.

• For slightly dirty clothes, do not pre-wash and put a small

amount of detergent in comparment 2 (II) of the detergent

drawer.

• For excessively dirty clothes, select a programme including pre-washing, use ¼ of the detergent to be

used in the detergent drawer in compartment 1 (I) of the detergent drawer and the remaining amount

in compartment 2 (II).

Dilute viscous fabric softener and fabric conditioner with water.

Prevent blockage of the overflow. Maximum level is 40ml.

• Do not use washing machine when the detergent drawer is removed. It may cause a water leak or it

may not work normally.

• If you forget to add detergent, you can drain the washing machine by running a spin only programme.

Then you can add detergent and start the programme again. Detergent only reaches the drum when

water flushes through the detergent drawer.

• To prevent powered detergent staying in the drawer, dry the inside of the drawer with a cloth. Make

sure the powder isn’t lumpy when you add it into the drawer.

• If the rinse cycle isn’t removing all the detergent from your wash, use less detergent.

• Softener should not exceed the MAX level in the compartment.

• Wash out unused softener with a splash of water or a damp cloth after the programme has finished.

Main wash

detergent

Softener

Pre-wash

detergent

Selecting the Programme

Here are the available programmes, additional functions and option settings.

Spin speed can be selected separately for certain programmes.

Programme Description

Max

Temperature

Max

Load

(kg)

Preset Setting Optional Function

Default

Spin

(rpm)

Approximate

Time (Min)

Pre

Wash

Rinse+

Crease

Care

Water+ Delay

Cotton

Cold

For average soiled cottons,

household linens and work / play

clothes.

- 8.0 800 70

√ √ √ √ √

20°C 20°C 8.0 800 80

√ √ √ √ √

40°C 40°C 8.0 800 85

√ √ √ √ √

60°C 60°C 8.0 800 100

√ √ √ √ √

95°C 95°C 8.0 800 130

√ √ √ √ √

ECO

60°C

Laundry type is the same as

Cotton.

60°C 8.0 800 100

X √ √ √ √

Synthetics

Cold

For average or lightly soiled

garments for mixed cotton, linen

and man-made fabrics.

- 2.0 800 70

√ √ √ √ √

20°C 20°C 2.0 800 80

√ √ √ √ √

40°C 40°C 2.0 800 85

√ √ √ √ √

60°C 60°C 2.0 800 100

√ √ √ √ √

Wool

Cold

For machine washable woollens

and other items marked with hand

wash care label.

- 2.0 400 56

X X √ √ √

Quick 30

For lightly soiled cottons,

household linens and work / play

clothes.

20°C 2.0 800 33

√ X √ √ √

• You’ll hear the buttons sound when you press them. This is to help make sure you’ve chosen the

right settings.

• Washing times depend on the programme and temperature settings selected.

• Washing times will be longer if the laundry in the drum needs to be balanced.

• For all washing programmes, please following the detergent recommendations on the garment

label or on the detergent’s packaging.

• Depending on the programme, you may not be able to add optional functions, or change the

wash temperature when the programme is running.

• Energy and water consumption will vary according to wash load and type, extra functions, tap

water and ambient temperatures.

• The duration of 2 minutes required to open the door of your machine is not included in the

washing period.

Wash Setting

Standard Washing

1. Pull the door handle and put the laundry in the drum.

Make sure no laundry gets caught in the door.

2. Close the door and turn the Programme Dial to select

your wash programme.

3. Select the temperature and Spin Speed by pressing the

corresponding buttons.

4. Select any Optional Function.

5. Add detergent into the detergent drawer. The quantity

of detergent will depend on the amount of laundry, the

degree of soiling and the water hardness. Use the amount

of detergent suggested on the packaging.

6. Press the Start / Pause button to start the washing.

7. The washing machine will beep when the programme is

complete.

Manual Soaking

To manually soak your laundry, press the Start / Pause button after the wash programme has run for 10

minutes. The washing machine will suspend the wash programme and let the laundry soak. After your

desired soaking time, press the Start / Pause button, the machine will continue the previous wash.

If the door is locked and you have switched the

washing machine off - or if there’s a power cut - it

will stay locked for 1 minute.

When you start the washing machine, the Programme Selector’s LED flashes to confirm

the programme is in progress.

Delicate

Which Detergent to Use

The care label is crucial to ensure correct detergent selection, temperature and laundry treatment.

Washing and type of textile Washing temperature Detergent

Boil washable white washing

made of linen or cotton

30°C - 90°C (Max)

Standard detergent containing bleach and optical

brighteners

Coloured washing made of linen

or cotton

30°C - 60°C (Max)

Colour detergent without bleach and optical

brighteners

Coloured washing made of easy-

care fibres, synthetic materials

30°C - 60°C (Max)

Colour/mild detergent without optical

brighteners

Delicate fine textiles, silk or viscose 30°C - 40°C (Max) Mild detergent

Wool 30°C - 40°C (Max) Detergent for woolens

Cotton is Automatically Selected Upon Power On

• Press the Power button to start.

• Press the Start/Pause button.

• Initial or default wash programme:

- Program : Cotton

- Wash : main wash

- Rinse : 3 times

- Spin : 800 rpm

- Water temperature : 40°C

Optional Functions

Depending on the programme you select, you can combine different optional functions. You may need to

press the function buttons more than once to get all the functions you want.

Optional Function When you want to

Cotton Wash

(Turn the Dial to “Cotton”)

Wash colourfast apparel and lightly soiled white cottons

ECO Wash

(Turn the Dial to “Eco”)

Save energy by reducing the water temperature and quantity and

wash garments as for the Cotton programme.

Synthetic Wash

(Turn the Dial to “Synthetic”)

Wash man-made fibres, e.g., polyamide, acrylic, polyester.

Delicate

(Turn the Dial to “Sports Wear“)

Wash lightly soiled fast and thin laundry

Wool

(Turn the Dial to “Wool”)

Wash machine washable woollens with pure new wool only.

Hand Wash

(Turn the Dial to “Hand Wash”)

Wash “hand wash”, delicate and wool garments.

Quick 30

(Turn the Dial to “Quick 30”)

Wash coloured laundry which is lightly soiled fast.

Rinse + Spin

(Turn the Dial to “Rinse+Spin”)

Add an additional rinse to remove traces of detergent residue before

spinning.

Drain

(Turn the Dial to “Drain”)

Stop the machine in mid-programme, drain the water and remove the

laundry.

Removing Laundry

1. Open the washing machine door and remove your laundry.

2. Remove any foreign objects to avoid risk of rusting.

3. Leave the door and detergent drawer open so that residual water can evaporate.

Be careful not to burn yourself while handling your clothes or

touching the inside of the drum after a high temperature wash.

How to Set the Key Lock

The Key Lock prevents children stopping programmes accidentally. It only locks the control buttons not

the Programme Dial.

1. Switch the washing machine on.

2. During a washing programme, press the Time Save and Time Delay buttons simultaneously. The Key

Lock is now set. In Key Lock mode, no button,except the Power button will function.

3. Press the buttons in the same way to unlock. You will hear a beep and

will disappear from the

display.

4. To change to the desired programme, while in Key Lock mode:

5. Press both the Time Save and Time Delay buttons together once again.

6. Press the Start/Pause button.

7. Select the desired program and press the Start/Pause button again.

8. * The Key Lock will be cancelled when the unit is switched off.

Maintenance - Cleaning the Washing Machine

Cleaning the Drum

Rust left inside the drum by metal articles should be removed immediately with a chlorine-free detergent.

Never use steel wool.

Don’t put laundry in the washing machine during drum cleaning.

Cleaning the Exterior of your Washing Machine

• Clean the outside of your washing machine with a soft cloth and mild detergent such as kitchen

detergent.

• Don’t splash water over the washing machine.

• Do not use cream cleansers, thinners or products containing alcohol or kerosene.

Cleaning the Detergent Drawer

1. Remove the detergent drawer by pressing the catch downwards and pulling it out.

2. Wash out old detergent from the drawer with water. (Use a cloth)

Residue detergent soon builds up if you don’t clean the drawer regularly, and can develop mould.

3. To facilitate cleaning, the upper part of the fabric softener compartment can be removed.

Pull out at the

same time

Press

Cleaning the Door Seal and Window

• Wipe the window and seal after each wash to remove lint and stains. If lint builds up, it can cause leaks.

• Remove any coins, buttons and other objects from the door seal after each wash.

4. Remove any lint and debris before carefully replacing the filter.

5. Turn the filter clockwise and screw the filter back. Return the hose and hose cap to their original places.

6. Close the service flap.

Cleaning the Water Inlet Filter

Clean the filter when water leaks from the water inlet.

1. Pull the power plug out before cleaning it.

2. Turn off the water supply to the washer and separate the inlet hose.

3. Remove the dirt from the inlet hose’s wire filter with a brush.

1. Use a small, flat bladed screwdriver to open the Service Flap.

2. Carefully loosen the drain filter. Turn anti clockwise until the water gentle begins to run, this is normal.

3. Remove the filter once the water has stopped (turn anti clockwise to loosen and remove).

Cleaning the Drain Filter

Before cleaning the drain filter, start the Drain programme, then switch off and unplug the washing

machine.

Service Flap

Troubleshooting

In error mode, first turn off the power to the washing machine and then turn on the power again by

pressing the Power button.

In PFE error mode, first turn off the power to the washing machine, second turn on the power by pressing

the Power button, third press the SPIN button and last press the Start/Pause button.

When the error code is displayed, the washing machine will beep. If a fault cannot be rectified or a repair is

required, then:

• Set Programme Dial to OFF and pull out the mains plug.

• Turn off the tap and call for service.

Troubles Reason Solution

Washing machine

cannot start up

• Check that the door is closed tightly.

• Check that the power is on.

• Check that the water supply tap is open.

• Check that the Start/Pause button is

pressed.

Water leakage

• The connection between

inlet pipe or outlet hose

and tap or washing

machine is not tight.

• Drain pipe in the room is

blocked.

• Check and fasten water pipes.

• Clean up outlet hose and ask a qualified

technician to repair it if necessary.

Water is

overflowed from

the bottom of the

machine

• The inlet pipe is not

connected firmly.

• Outlet hose has water

leakage.

• Fix the inlet pipe.

• Replace the drain hose.

Indicator or

display does not

light

Power is disconnected or the

unit is turned off.

• Check that the power is shut off and the

power plug is connected correctly.

• Check the mains plug and fuse.

• Check that the washing machine is turned

on.

Washing effects

are not good

• The clothes are too dirty.

• Insufficient detergent

quantity.

• Select a proper wash programme.

• Add the proper detergent quantity

according to the instructions on your

detergent packaging.

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Sandstrom S814WMW13 User manual

Brand: Sandstrom

Model: S814WMW13

Category: Washing machines

Type: User manual

This manual is also suitable for

S814WMB13

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Sandstrom S814WMW13 User manual

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Sandstrom S814WMW13 User manual

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