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4.1 Problems, causes and remedies
The guide below will help the User to rectify minor faults; in the event of any other problems,
contact the approved Service Centre, the only service centre authorised to repair the
appliance.
• SMELL OF GAS
This may be an occasional leak: Boiling water has extinguished a flame, but in this case the safety device
intervenes and locks the gas outlet before a dangerous gas concentration is reached in the room. Close the
gas cock and aerate the room. If this is not the cause, have the equipment checked by skilled personnel.
• THE PILOT FLAME DOES NOT IGNITE
Check that the ignition device (whether electric, piezoelectric or electronic)
functions correctly; try igniting the pilot flame with a match.
There may be air in the piping, especially after a period of non-use; in this case, repeat the ignition
operation, this time trying for a little longer.
• THE PILOT FLAME DOES NOT REMAIN LIT
The control knob is being released too soon, before the thermocouple has had time to reach operating
temperature. Repeat the ignition operation, but keep the knob pressed in for a little longer.
• THE PILOT FLAME IGNITES BUT THE BURNER REMAINS OFF
Check that thermostat control knob is turned to a temperature setting and activate the
ignition enabling device (if present).
If the gas flow is controlled by an electric or electronic system, make sure the system is
receiving electrical power (any displays or indicator lights must be lit).
• DEFECTIVE COMBUSTION (YELLOW FLAME)
This may be caused by dirt in the burner or by clogged smoke pipes. It may also be caused by
dripping condensate created by an obstruction or dirt in the flue.
Call a competent service engineer.
• MALFUNCTION OF ELECTRIC EQUIPMENT
This may be due to the absence of a supply phase (frequent tripping of the overload
cutout): check any fuses and replace if necessary.
If either the thermal-magnetic circuit breaker or residual current device (RCD) trips continuously, call an
authorised service engineer.
• PROBLEMS WITH WASHING EQUIPMENT
Poor washing results (dishwashing machine, vegetable washer, etc.) may be due
to the lack of a supply phase (see above) or to too little water pressure, in which
case a pressure boosting device must be installed. It may also be necessary to
install a water softener if white deosits are left on dishes after washing.
• INSUFFICIENT COOLING IN REFRIGERATING EQUIPMENT
This may be due to incorrect positioning (near to heat sources), or to excessive ice on
the evaporator (appliances without automatic defroster), in which case it will be
necessary to defrost manually
.
• INSUFFICIENT AIR SUCTION IN EXHAUSTING SYSTEMS
Ensure all grease filters are kept clean.
4. MALFUNCTIONS