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Lowe’s + Serta Return Process:
Goal: Create a Lowe’s + Serta return process that is seamless for customer and Lowe’s store
associate.
A customer purchasing Serta mattress from a Lowe’s store will have 90-day return window
(comfort guarantee) to determine if mattress meets expectations. Serta recommends 4 weeks to
adjust to a new mattress as foams and support system will adapt to sleeper over time. You can
feel confident when you bring home a new Serta mattress as it is built with CertiPur®-US certified
foams, is 100% USA assembled, and backed by Serta’s 10-year limited warranty.
Quick Guide:
1. Serta Consumer Care team available at 888-55-SERTA (73782) to address mattress
questions/concerns. Team is equipped to address product related questions and/or assist
with comfort issues.
2. If customer issue/concern cannot be addressed and return is imminent, customer will initiate
return with Lowe’s Customer Care at 800-445-6937.
a. Serta Mattresses have a 90 day return window from time of purchase
3. If mattress returned to store, Lowe’s Store Associate should remove law tag from mattress
and dispose/donate. RA# available upon request by emailing item # and return reason to
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