8e6 Technologies Enterprise Filter Authentication R3000 User manual

R3000

| Enterprise Filter

8e6

R

USER

GUIDE

Model: R3000IR

Release 2.0.00 / Version No.: 1.02

ii 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE

8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE iii

R3000 ENTERPRISE FILTER USER GUIDE

Version 1.02, published June 2007

To be used with R3000

IR

Authentication User Guide version

1.01 for software release 2.0.00

Printed in the United States of America

This document may not, in whole or in part, be copied, photo-

copied, reproduced, translated, or reduced to any electronic

medium or machine readable form without prior written con-

sent from 8e6 Technologies.

Every effort has been made to ensure the accuracy of this

document. However, 8e6 Technologies makes no warranties

with respect to this documentation and disclaims any implied

warranties of merchantability and fitness for a particular pur-

pose. 8e6 Technologies shall not be liable for any error or for

incidental or consequential damages in connection with the

furnishing, performance, or use of this manual or the exam-

ples herein. Due to future enhancements and modifications of

this product, the information described in this documentation

is subject to change without notice.

The latest version of this document can be obtained from

http://www.8e6.com/docs/ir_r3000_r2.pdf.

Trademarks

Other product names mentioned in this manual may be trade-

marks or registered trademarks of their respective companies

and are the sole property of their respective manufacturers.

Part# IR-R3.2.0-UG_v1.02-0706

iv 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE

8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE v

CONTENTS

INTRODUCTORY SECTION ...............................................1

R3000 Enterprise Filter ...............................................................1

About this User Guide ................................................................1

How to Use this User Guide ....................................................... 3

Conventions ...................................................................................... 3

Terminology ...................................................................................... 4

Overview ......................................................................................9

Environment Requirements ..................................................... 10

Workstation Requirements .............................................................. 10

Network Requirements .................................................................... 10

Chapter 1: Filtering Operations ............................................... 11

Operational Modes .......................................................................... 11

Invisible Mode ........................................................................... 12

Router Mode ............................................................................. 14

Firewall Mode ........................................................................... 15

Group Types ................................................................................... 17

Global Group ............................................................................ 17

IP Groups ................................................................................. 18

Filtering Profile Types ..................................................................... 19

Static Filtering Profiles .............................................................. 20

Master IP Group Filtering Profile......................................... 20

IP Sub-Group Filtering Profile ............................................. 20

Individual IP Member Filtering Profile ................................. 20

Active Filtering Profiles ............................................................. 21

Global Filtering Profile......................................................... 21

Override Account Profile ..................................................... 21

Time Profile ......................................................................... 21

Lock Profile ......................................................................... 21

Filtering Profile Components ........................................................... 22

Library Categories .................................................................... 23

8e6 Supplied Categories..................................................... 23

Custom Categories ............................................................. 23

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vi 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE

Service Ports ............................................................................ 24

Rules ........................................................................................ 24

Minimum Filtering Level ............................................................ 24

Filter Settings ............................................................................ 25

Filtering Rules ................................................................................. 26

Filtering Levels Applied ............................................................ 26

Chapter 2: Logging and Blocking ............................................28

Web Access Logging ...................................................................... 28

Instant Messaging, Peer-to-Peer Blocking ...................................... 29

How IM and P2P Blocking Works ............................................. 29

IM Blocking.......................................................................... 29

P2P Blocking....................................................................... 30

Setting up IM and P2P .............................................................. 30

Using IM and P2P ..................................................................... 31

Block IM, P2P for All Users ................................................. 31

Block IM for All Users ................................................... 31

Block P2P for All Users................................................. 32

Block Specified Entities from Using IM, P2P....................... 32

Block IM for a Specific Entity ........................................ 32

Block P2P for a Specific Entity ..................................... 33

Chapter 3: Synchronizing Multiple Units ................................34

R3000 Synchronization ................................................................... 34

Synchronization Setup .................................................................... 36

Setting up a Source Server ...................................................... 36

Setting up a Target Server ....................................................... 36

Types of Synchronization Processes .............................................. 37

Filtering Profile Synchronization Process ................................. 37

Library Synchronization Process .............................................. 38

Delays in Synchronization ............................................................... 39

Synchronized, Non-Synchronized Items ......................................... 40

Synchronize All Items ............................................................... 41

Synchronized Items (All) ..................................................... 41

Functionally Synchronized Items ........................................ 41

Non-synchronized Items ..................................................... 42

Synchronize Only Library Items ................................................ 43

Synchronized Items (Library Only)...................................... 43

Functionally Synchronized Items ........................................ 43

Non-synchronized Items ..................................................... 43

Server Maintenance Procedures ..................................................... 45

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Source Server Failure Scenarios .............................................. 45

Establish Backup Procedures ................................................... 45

Use a Backup File to Set up a Source Server .......................... 46

Set up a Target Server as a Source Server ........................ 46

Set up a Replacement Target Server.................................. 47

Set up a New Source Server from Scratch ............................... 47

Set up a Target Server as a Source Server ........................ 47

Chapter 4: Getting Started ....................................................... 48

Initial Setup ..................................................................................... 48

Using the Administrator Console ..................................................... 48

Log On ...................................................................................... 48

Last Library Update message ............................................. 51

Navigation Tips ......................................................................... 53

Access Main Sections ......................................................... 53

Help Features...................................................................... 55

Access Help Topics ...................................................... 55

Tooltips ......................................................................... 56

Screen and Window Navigation .......................................... 57

Topic Links.................................................................... 58

Select Sub-topics.......................................................... 59

Navigate a Tree List...................................................... 60

Tree List Topics and Sub-topics ................................... 61

Navigate a Window with Tabs ...................................... 62

Console Tips and Shortcuts ................................................ 63

Navigation Path ............................................................ 63

Refresh the Console ..................................................... 64

Select Multiple Items..................................................... 64

Copy and Paste Text .................................................... 64

Calculate IP Ranges without Overlaps ......................... 65

Log Off ...................................................................................... 66

GLOBAL ADMINISTRATOR SECTION ..............................67

Introduction ...............................................................................67

Chapter 1: System screen ........................................................68

Control ............................................................................................. 70

Filter window ............................................................................. 71

Local Filtering...................................................................... 72

Disable Local Filtering Options ..................................... 72

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Enable Local Filtering Options...................................... 73

Service Blocking.................................................................. 73

Enable Options for IM, P2P .......................................... 73

Disable Options for IM, P2P ......................................... 74

HTTPS Filtering................................................................... 74

Service Control.................................................................... 75

Enable Proxy Pattern Blocking ..................................... 75

Disable Proxy Pattern Blocking .................................... 75

Target(s) Filtering................................................................ 76

Disable Filtering on Target Servers .............................. 76

Enable Filtering on Target Servers ............................... 76

Block Page Authentication window ........................................... 77

Enter, Edit Block Page Options........................................... 78

Block page .......................................................................... 80

Options page....................................................................... 82

Option 2 ........................................................................ 83

Option 3 ........................................................................ 84

ShutDown window .................................................................... 85

Shut Down the Server ......................................................... 85

Reboot window ......................................................................... 86

Reboot the Server ............................................................... 87

Network ........................................................................................... 89

LAN Settings window ................................................................ 90

Specify LAN Settings .......................................................... 91

NTP Servers window ................................................................ 92

Specify Network Time Protocol Servers.............................. 93

Add an NTP Server....................................................... 93

Remove an NTP Server................................................ 93

Regional Setting window .......................................................... 94

Specify the Time Zone, Language Set................................ 95

Block Page Route Table window .............................................. 96

Add a Router ....................................................................... 97

Remove a Router ................................................................ 97

Administrator ................................................................................... 98

Administrator window ............................................................... 98

Add a Global Administrator Account ................................... 99

Edit a Global Administrator Account ................................... 99

Delete a Global Administrator Account ............................... 99

Diagnostics .................................................................................... 100

System Command window ..................................................... 101

Perform a Diagnostic Test, View Data .............................. 102

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Command Selections ........................................................ 103

Ping............................................................................. 103

Trace Route ................................................................ 103

Process list ................................................................. 103

TOP CPU processes .................................................. 104

NIC configuration ........................................................ 104

Active connections...................................................... 104

Routing table............................................................... 104

Current memory usage............................................... 105

CPU usage ................................................................. 105

System performance................................................... 105

Recent logins .............................................................. 105

View Log File window ............................................................. 106

View Log Results .............................................................. 107

Troubleshooting Mode window ............................................... 109

Use the Troubleshooting Mode ......................................... 110

Active Profile Lookup window ................................................. 111

Verify Whether a Profile is Active...................................... 112

Admin Audit Trail window ....................................................... 115

Admin Audit Trail............................................................... 115

Specify FTP Criteria.................................................... 116

FTP the Log on Demand ............................................ 116

View .................................................................................. 117

View the Log of Administrator Changes ..................... 117

Alert ............................................................................................... 118

Alert window ........................................................................... 119

Enable the Alert Feature ................................................... 121

Modify Alert Settings ......................................................... 121

Disable the Alert Feature .................................................. 121

SMTP Server Settings window ............................................... 122

Enter, Edit SMTP Server Settings..................................... 122

Verify SMTP Settings ........................................................ 123

Patch ............................................................................................. 124

Patch window ......................................................................... 125

Read Information about a Software Update...................... 126

Select and Apply a Software Update ................................ 127

Undo an Applied Software Update.................................... 129

Patch Update Log window ...................................................... 130

View Log Contents ............................................................ 130

Download Log, View, Print Contents................................. 131

Download the Log....................................................... 131

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x 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE

View the Contents of the Log...................................... 133

Save, Print the Log File Contents............................... 135

Synchronization ............................................................................. 136

Setup window ......................................................................... 137

Using Only One R3000 on the Network ............................ 138

Using More than One R3000 on the Network ................... 138

Set up an R3000 to be a Source Server..................... 138

Sync All Target Servers with the Same Settings ........ 141

Set up an R3000 to be a Target Server...................... 142

Status window ........................................................................ 144

View the Sync Status of Targets from the Source ............ 145

View Items in the Queue............................................. 146

View Items Previously Synced to the Server .............. 147

Place Items in Queue for Syncing..................................... 147

View the Sync Status of the Target Server ....................... 148

Mode ............................................................................................. 150

Operation Mode window ......................................................... 151

Set the Operation Mode .................................................... 152

Specify the Listening Device ............................................. 152

Specify the Block Page Device ......................................... 152

Invisible Option: Specify the Block Page Delivery............. 153

Mobile Option: Specify the Mobile Client Control.............. 154

Apply Operation Mode Settings ........................................ 154

Proxy Environment Settings window ...................................... 155

Use a Local Proxy Server ................................................. 156

Use Proxy Port 80 ............................................................. 156

Authentication ............................................................................... 157

NIC Mode ...................................................................................... 158

NIC Mode window .................................................................. 158

View the NIC Negotiation .................................................. 159

Modify the NIC Mode Setting ............................................ 159

NIC Mode Speeds Chart ................................................... 160

Backup/Restore ............................................................................. 161

Backup/Restore window ......................................................... 161

Backup Procedures........................................................... 162

Perform a Backup ............................................................. 163

Download a File ................................................................ 164

Perform a Restoration ....................................................... 166

Upload a File to the Server......................................... 166

Restore Configurations to the Server ......................... 167

Remove a Backup File ...................................................... 168

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8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE xi

View Backup and Restoration Details ............................... 168

Reset ............................................................................................. 169

Reset window ......................................................................... 169

Radius Authentication Settings ..................................................... 170

Radius Authentication Settings window .................................. 170

Enable Radius................................................................... 171

Specify Radius Authentication Settings ...................... 171

Apply Settings............................................................. 172

Disable Radius .................................................................. 173

SNMP ............................................................................................ 174

SNMP window ........................................................................ 174

Enable SNMP.................................................................... 175

Specify Monitoring Settings............................................... 175

Set up Community Token for Public Access............... 175

Create, Build the Access Control List ......................... 175

Maintain the Access Control List ................................ 175

Hardware Failure Detection .......................................................... 176

Hardware Failure Detection window ....................................... 176

X Strikes Blocking ......................................................................... 177

X Strikes Blocking window ...................................................... 177

Configuration..................................................................... 178

Set up Blocking Criteria .............................................. 178

Reset All Workstations................................................ 179

Lock Page................................................................... 179

Overblocking or Underblocking................................... 181

Email Alert......................................................................... 182

Set up Email Alert Criteria .......................................... 183

Set up Email Alert Recipients ..................................... 184

Remove Email Alert Recipients .................................. 184

Logon Accounts ................................................................ 185

Set up Users Authorized to Unlock Workstations ....... 185

Deactivate an Authorized Logon Account................... 186

Delete a Logon Account ............................................. 186

Categories......................................................................... 187

Set up Categories to Receive Strikes or No Strikes ... 187

Go to X Strikes Unlock Workstation GUI........................... 188

Re-login window ......................................................... 188

X Strikes Unlock Workstation............................................ 189

Unlock a Workstation.................................................. 189

Set up an Email Address to Receive Alerts ................ 190

Remove an Email Address from the Alert List............ 190

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xii 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE

Close the Pop-up Window .......................................... 190

Warn Option Setting ...................................................................... 191

Warn Option Setting window .................................................. 191

Specify the Interval for Re-displaying the Warn page ....... 192

Customization ............................................................................... 193

Common Customization window ............................................ 194

Enable, Disable Features.................................................. 195

Lock Page Customization window .......................................... 197

Edit Entries, Setting........................................................... 198

Preview Sample Lock Page .............................................. 198

Block Page Customization window ......................................... 200

Add, Edit Entries ............................................................... 201

Preview Sample Block Page ............................................. 201

Warn Page Customization window ......................................... 204

Add, Edit Entries ............................................................... 205

Preview Sample Warning Page ........................................ 205

Profile Control window ............................................................ 208

Edit Entries........................................................................ 209

Chapter 2: Group screen ........................................................210

Global Group ................................................................................. 212

Range to Detect window ......................................................... 213

Add a Segment to the Network ......................................... 214

Range to Detect Setup Wizard ................................... 216

Range to Detect Advanced Settings........................... 223

Modify a Segment of the Network ..................................... 224

Remove a Segment from the Network .............................. 224

Rules window ......................................................................... 225

Add a Rule ........................................................................ 226

Modify a Rule .................................................................... 227

Remove a Rule ................................................................. 227

Global Group Profile window .................................................. 228

Category Profile ................................................................ 229

Create, Edit a List of Selected Categories.................. 229

Port.................................................................................... 231

Create, Edit a List of Service Ports............................. 232

Default Redirect URL ........................................................ 233

Create, Edit the Redirect URL .................................... 233

Filter Options..................................................................... 234

Create, Edit the Filter Options .................................... 235

Override Account window ....................................................... 239

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8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE xiii

Add an Override Account .................................................. 240

Category Profile .......................................................... 241

Redirect URL .............................................................. 243

Filter Options .............................................................. 244

Edit an Override Account .................................................. 247

Change the Password ................................................ 247

Modify an Override Account ....................................... 247

Delete an Override Account .............................................. 248

Upload/Download IP Profile window ....................................... 249

Upload IP Profiles ............................................................. 250

Download Profile ............................................................... 251

Minimum Filtering Level window ............................................. 252

Minimum Filtering Categories ........................................... 252

Create, Edit Minimum Filtering Categories ................. 254

Port.................................................................................... 255

Create, Edit a List of Service Ports............................. 255

Minimum Filtering Bypass Options.................................... 257

Specify Minimum Filtering Bypass Options ................ 258

Refresh All .............................................................................. 259

Refresh All Main Branches................................................ 259

IP ................................................................................................... 260

Add Group .............................................................................. 261

Add a Master IP Group ..................................................... 261

Refresh ................................................................................... 262

Refresh IP Groups ............................................................ 262

Chapter 3: Library screen ....................................................... 263

Updates ......................................................................................... 265

Configuration window ............................................................. 266

Select the Transfer Protocol.............................................. 266

Set a Time for Updates to be Retrieved............................ 267

Optional: Specify a Proxy Server ...................................... 267

Select the Log Level.......................................................... 267

Manual Update window .......................................................... 268

Specify the Type of On Demand Update .......................... 269

Additional Language Support window .................................... 270

Select Additional Languages............................................. 270

Library Update Log window .................................................... 272

View the Library Update Process...................................... 273

Download Log, View, Print Contents................................. 273

Download the Log....................................................... 273

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xiv 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE

View the Contents of the Log...................................... 275

Save, Print the Log File Contents............................... 277

Emergency Update Log window ............................................. 279

View the Emergency Software Update Process ............... 280

Download the Software Update Log File........................... 280

Library Lookup .............................................................................. 281

Library Lookup window ........................................................... 281

URL Lookup, Removal ...................................................... 282

Perform a URL Check................................................. 282

Remove a URL ........................................................... 283

Search Engine Keyword Lookup, Removal....................... 283

Perform a Search Engine Keyword Check ................. 283

Remove a Search Engine Keyword............................ 283

Reload the Library............................................................. 283

Customer Feedback Module ......................................................... 284

Customer Feedback Module window ...................................... 284

Disable Customer Feedback Module ................................ 285

Enable Customer Feedback Module................................. 285

Category Weight System .............................................................. 288

Category Weight System window ........................................... 288

View the Current Selections.............................................. 289

Method for Weighting Library Categories.......................... 289

Weighting Library Categories............................................ 290

NNTP Newsgroup ......................................................................... 291

NNTP Newsgroup window ...................................................... 291

Add a Newsgroup to the Library........................................ 292

Remove a Newsgroup from the Library ............................ 292

Category Groups ........................................................................... 293

Library Details window ............................................................ 295

View Library Details .......................................................... 295

URLs window .......................................................................... 296

View a List of URLs in the Library Category ..................... 297

Add or Remove URLs, Reload the Library........................ 298

Add a URL to the Library Category............................. 298

Add a Wildcard URL to the Library Category.............. 299

Remove a URL from the Library Category ................. 300

Reload the Library ...................................................... 300

URL Keywords window ........................................................... 301

View a List of URL Keywords............................................ 302

Add or Remove URL Keywords ........................................ 302

Add a URL Keyword to the Library Category.............. 302

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8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE xv

Remove a URL Keyword from the Library .................. 302

Upload a List of URL Keywords to the Library .................. 303

Upload a List of URL Keyword Additions.................... 303

Upload a List of URL Keyword Deletions.................... 304

Reload the Library............................................................. 304

Search Engine Keywords window .......................................... 305

View a List of Search Engine Keywords ........................... 306

Add or Remove Search Engine Keywords........................ 306

Add a Search Engine Keyword to the Library............. 306

Remove a Search Engine Keyword from the Library.. 307

Upload a List of Search Engine Keywords........................ 307

Upload a List of Search Engine Keyword Additions ... 307

Upload a List of Search Engine Keyword Deletions ... 308

Reload the Library............................................................. 308

Chapter 4: Reporting screen .................................................. 309

Report Configuration ..................................................................... 310

Report Configuration window ................................................. 310

Transfer Logs to the ER .................................................... 310

Real Time Probe ........................................................................... 311

Real Time Probe window ........................................................ 311

Configuration..................................................................... 312

Enable Real Time Probes........................................... 312

Set up Real Time Probes............................................ 312

Exclude an IP Address from Real Time Probing ........ 312

Remove IPs from the White List ................................. 313

Report Recipients.............................................................. 314

Specify Email File Criteria........................................... 314

Set up Email Addresses to Receive Reports.............. 315

Remove Email Addresses .......................................... 315

Logon Accounts ................................................................ 316

Set up Users Authorized to Create Probes................. 316

Deactivate an Authorized Logon Account................... 317

Delete a Logon Account ............................................. 317

Go to Real Time Probe Reports GUI ................................ 318

Re-login window ......................................................... 318

Real Time Probe Reports.................................................. 319

Create a Real Time Probe.......................................... 319

View Real Time Probe Details .................................... 322

Usage Graphs ............................................................................... 326

Usage Graphs window ........................................................... 326

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xvi 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE

Select a Graph to View ..................................................... 327

Recent Trend .............................................................. 327

Daily Peaks................................................................. 328

Shadow Log Format ...................................................................... 329

Shadow Log Format window .................................................. 329

Specify the Shadow Log Format ....................................... 330

Auto-detect option....................................................... 330

Post 2.0 log format option........................................... 331

Post 1.9 log format option........................................... 331

Pre 1.9 log format option ............................................ 331

Apply Setting ..................................................................... 331

GROUP ADMINISTRATOR SECTION .............................332

Introduction .............................................................................332

Chapter 1: Group screen ........................................................333

IP ................................................................................................... 335

Refresh ................................................................................... 335

Refresh the Master IP Group, Member ............................. 335

Master IP Group ............................................................................ 336

Group window ......................................................................... 337

Change the Group Administrator Password...................... 337

Members window .................................................................... 338

Add the IP Address of the Member ................................... 339

Add the MAC Address of the Member .............................. 339

Remove a Member from the Group .................................. 339

Override Account window ....................................................... 340

Add an Override Account .................................................. 341

Category Profile .......................................................... 342

Redirect URL .............................................................. 344

Filter Options .............................................................. 345

Edit an Override Account .................................................. 347

Change the Password ................................................ 347

Modify an Override Account ....................................... 348

Delete an Override Account .............................................. 348

Group Profile window ............................................................. 349

Category Profile ................................................................ 349

Create, Edit a List of Selected Categories.................. 350

Redirect URL..................................................................... 352

Create, Edit the Redirect URL .................................... 352

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Filter Options..................................................................... 353

Create, Edit the Filter Options .................................... 354

Exception URL window ........................................................... 356

Block URL frame ............................................................... 357

ByPass URL frame............................................................ 357

Apply Settings ................................................................... 357

Time Profile window ............................................................... 358

Add a Time Profile............................................................. 359

Category Profile .......................................................... 360

Redirect URL .............................................................. 361

Filter Options .............................................................. 362

Exception URL............................................................ 363

Modify a Time Profile ........................................................ 365

Delete a Time Profile......................................................... 365

Upload/Download IP Profile window ....................................... 366

Upload IP Profiles ............................................................. 367

Download Profile ............................................................... 368

Add Sub Group ....................................................................... 369

Add an IP Sub Group ........................................................ 369

Add Individual IP ..................................................................... 370

Add an Individual IP Member ............................................ 370

Delete Group .......................................................................... 371

Delete a Master IP Group Profile ...................................... 371

Paste Sub Group .................................................................... 372

Paste a Copied IP Sub Group........................................... 372

Sub Group ..................................................................................... 373

Sub Group (IP Group) window ............................................... 374

View IP Sub-Group Details ............................................... 375

Add IP Sub-Group Details................................................. 375

Members window .................................................................... 377

Modify Sub-Group Members ............................................. 378

Sub Group Profile window ...................................................... 379

Exception URL window ........................................................... 379

Time Profile window ............................................................... 379

Delete Sub Group ................................................................... 380

Delete an IP Sub-Group.................................................... 380

Copy Sub Group ..................................................................... 380

Copy an IP Sub-Group...................................................... 380

Individual IP ................................................................................... 381

Member window ..................................................................... 382

Enter the IP Address of the Member................................. 382

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xviii 8E6 TECHNOLOGIES, R3000 ENTERPRISE FILTER USER GUIDE

Individual IP Profile window .................................................... 383

Exception URL window ........................................................... 383

Time Profile window ............................................................... 383

Delete Individual IP ................................................................. 384

Delete an Individual IP Member ........................................ 384

Chapter 2: Library screen ....................................................... 385

Library Lookup .............................................................................. 386

Library Lookup window ........................................................... 386

Look up a URL .................................................................. 387

Look up a Search Engine Keyword................................... 388

Custom Categories ....................................................................... 389

Add Category .......................................................................... 390

Add a Custom Library Category........................................ 390

Refresh ................................................................................... 391

Refresh the Library............................................................ 391

Custom library category ................................................................ 392

Library Details window ............................................................ 393

View, Edit Library Details .................................................. 394

URLs window .......................................................................... 395

View a List of URLs in the Library Category ..................... 396

Add or Remove URLs or Wildcard URLs .......................... 397

Add a URL to the Library Category............................. 397

Add a Wildcard URL to the Library Category.............. 398

Remove a URL from the Library Category ................. 399

Upload a Master List to the Library ................................... 400

Upload a Master List of URLs..................................... 400

Upload a Master List of Wildcard URLs...................... 402

Reload the Library............................................................. 404

URL Keywords window ........................................................... 405

View a List of URL Keywords............................................ 406

Add or Remove URL Keywords ........................................ 406

Add a URL Keyword to the Library Category.............. 406

Remove a URL Keyword from the Library .................. 406

Upload a List of URL Keywords to the Library .................. 407

Reload the Library............................................................. 407

Search Engine Keywords window .......................................... 408

View a List of Search Engine Keywords ........................... 409

Add or Remove Search Engine Keywords........................ 409

Add a Search Engine Keyword to the Library............. 409

Remove a Search Engine Keyword............................ 410

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Upload a Master List of Search Engine Keywords............ 410

Reload the Library............................................................. 410

Delete Category ...................................................................... 411

Delete a Custom Category................................................ 411

TECHNICAL SUPPORT / PRODUCT WARRANTIES .........412

Technical Support ...................................................................412

Hours ............................................................................................. 412

Contact Information ....................................................................... 412

Domestic (United States) ........................................................ 412

International ............................................................................ 412

E-Mail ..................................................................................... 412

Office Locations and Phone Numbers .................................... 413

8e6 Corporate Headquarters (USA).................................. 413

8e6 Taiwan........................................................................ 413

Support Procedures ...................................................................... 414

Product Warranties .................................................................415

Standard Warranty ........................................................................ 415

Technical Support and Service ..................................................... 416

Extended Warranty (optional) ....................................................... 417

Extended Technical Support and Service ..................................... 417

APPENDICES SECTION ...............................................418

Appendix A ..............................................................................418

Filtering Profile Format and Rules ................................................. 418

Rule Criteria ............................................................................ 418

Appendix B ..............................................................................421

Traveler Log Messages ................................................................. 421

General Activity ...................................................................... 422

Startup, Finish ................................................................... 422

Command Executed More than Once............................... 422

System Command Execution............................................ 422

Temp Files ........................................................................ 422

Library Download Process ................................................ 423

Customer Feedback Module Option ........................... 424

Library Update Process..................................................... 424

Printstack Trace ................................................................ 424

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Error Messages................................................................. 425

Weekly Update (7 Days Library) ............................................. 426

Summary Messages ......................................................... 426

Full URL Library Update (URLs, URL Keywords) ................... 427

All Library Updates (includes all other msgs.) ........................ 427

IM and P2P Pattern File Update ....................................... 427

Newsgroup Library Update (News) ................................... 427

Search Engine Keywords Library Update ......................... 428

Patch Update .......................................................................... 428

Emergency Update ................................................................. 428

Appendix C ..............................................................................429

Create a Custom Block Page ........................................................ 429

Part I: Modify the R3000 ......................................................... 429

1. Enable block page redirection....................................... 429

Option 1: Modify the back end .................................... 429

Option 2: Modify the R3000 console........................... 430

2. Exclude filtering <server for block page> IP.................. 430

Part II: Customize the Block Page .......................................... 431

1. Set up a Web server ..................................................... 431

2. Create a customized block page................................... 431

Show 8e6’s information in the block page (optional) .. 431

Implement the “further option” (optional) .................... 432

Customized block page examples.............................. 432

Part III: Restart the R3000 ...................................................... 432

Reference ............................................................................... 433

HTML ................................................................................ 433

CGI written in Perl ............................................................. 435

Embed data in query string......................................... 435

Use Java Script to post form data............................... 436

CGI written in C................................................................. 438

Appendix D ..............................................................................444

Override Pop-up Blockers ............................................................. 444

Yahoo! Toolbar Pop-up Blocker .................................................... 445

If Pop-up Blocking is Enabled ................................................. 445

Add Override Account to the White List .................................. 445

Google Toolbar Pop-up Blocker .................................................... 447

If Pop-up Blocking is Enabled ................................................. 447

Add Override Account to the White List .................................. 447

AdwareSafe Pop-up Blocker ......................................................... 448

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8e6 Technologies Enterprise Filter Authentication R3000 User manual

8e6 Technologies Enterprise Filter Authentication R3000 User manual

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