Brother MFC-J5720DW User manual

Category
Multifunctionals
Type
User manual

This manual is also suitable for

Basic User’s Guide
MFC-J5520DW
MFC-J5620DW
MFC-J5720DW
Version 0
USA/CAN
If you must contact Customer Service
Please complete this information for future reference:
Model Number: MFC-J5520DW, MFC-J5620DW and
MFC-J5720DW
(Circle your model number)
Serial Number:
1
Date of Purchase:
Place of Purchase:
1
The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration
By registering your product with Brother, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product
should you lose your receipt;
may support an insurance claim by you in the event of product loss
covered by insurance; and,
will help us notify you of enhancements to your product and special
offers.
The most convenient and efficient way to register your new product is
on-line at http://www.brother.com/registration
.
© 2014 Brother Industries, Ltd. All rights reserved.
i
Brother numbers
NOTE
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
Register your product
By registering your product with Brother International Corporation, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product should you lose your receipt;
may support an insurance claim by you in the event of product loss covered by insurance; and,
will help us notify you of enhancements to your product and special offers.
Register
1
your new product online at
http://www.brother.com/registration
1
(USA only) You can also complete and fax the Brother Warranty Registration and Test Sheet.
FAQs (frequently asked questions)
The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function
Center needs. Download the latest software documents and utilities, read FAQs and
troubleshooting tips, and learn how to get the most from your Brother product.
http://support.brother.com
NOTE
Check here for Brother driver updates.
To keep your machine’s performance up to date, check here for the latest firmware upgrade.
For Customer Service
In USA: http://www.brother-usa.com/support (Self-Service/Email/Chat)
1-877-BROTHER (1-877-276-8437)
1-901-379-1215 (assistance via fax)
1-877-268-9575 (test your fax-sending and fax-receiving operations)
In Canada: http://www.brother.ca/support
(Self-Service Videos, Email, Chat, Facebook and Twitter Help)
ii
Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437)
or visit http://www.brother-usa.com/service
.
Service Center Locations (Canada only)
For the location of a Brother authorized service center, visit http://www.brother.ca/support.
Ordering accessories and supplies
For best quality results use only genuine Brother accessories, which are available at most Brother
retailers. If you cannot find the accessory you need and have a Visa, MasterCard, Discover,
American Express credit card, or PayPal account, you can order directly from Brother. Visit us
online for a complete selection of the Brother accessories and supplies that are available for
purchase.
NOTE
In Canada only Visa and MasterCard are accepted.
In USA: 1-877-552-MALL (1-877-552-6255)
1-800-947-1445 (assistance via fax)
http://www.brothermall.com
In Canada:
http://www.brother.ca
iii
Order Information
1
For more information about the replacement supplies, visit http://www.brother.com/pageyield.
Description Item
Ink Cartridge Super High Yield <black>
LC209BK (Prints approx. 2,400 pages)
1
Ink Cartridge Super High Yield <yellow>
LC205Y (Prints approx. 1,200 pages)
1
Ink Cartridge Super High Yield <cyan> (blue)
LC205C (Prints approx. 1,200 pages)
1
Ink Cartridge Super High Yield <magenta> (red)
LC205M (Prints approx. 1,200 pages)
1
Ink Cartridge High Yield <black>
LC203BK (Prints approx. 550 pages)
1
Ink Cartridge High Yield <yellow>
LC203Y (Prints approx. 550 pages)
1
Ink Cartridge High Yield <cyan> (blue)
LC203C (Prints approx. 550 pages)
1
Ink Cartridge High Yield <magenta> (red)
LC203M (Prints approx. 550 pages)
1
Premium Plus Glossy Photo Paper
(Ledger size / 20 sheets) BP71GLGR
(Letter size / 20 sheets) BP71GLTR
(4" 6" size / 20 sheets) BP71GP20
Multipurpose Paper - Plain Paper
(Letter size / 500 sheets) BP60MPLTR (USA only)
Plain Inkjet Paper
(Ledger size / 100 sheets) BP60PLGR (USA only)
Telephone Line Cord LG3077001 (USA only)
Basic User’s Guide LEU231001 (English for USA and Canada)
LEU231002 (French for Canada)
CD ROM for Windows
®
& Mac
LER933001
iv
Notice - Disclaimer of Warranties
(USA and Canada)
BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS
(COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S
LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS
REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF
ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE
ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS
ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY
SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION
MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE
ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.
Compilation and Publication Notice
Under the supervision of Brother Industries, Ltd., these products’ manuals have been compiled
and published, covering the latest product descriptions and specifications.
The contents of the manuals and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publications.
v
You can use the
following features!
High capacity versatile paper
handling
You can load a wide variety of paper types
into the trays. Continuous Ledger or A3
printing is also possible. If you choose auto
select in your printer driver, the tray
containing the correct paper size will be
selected automatically during printing.
(See Loading paper on page 9.)
1 Manual Feed Slot - - - - 1 sheet
2 MP Tray - - - - - - - - - - - 80 sheets
3Tray 1
- - - - - - - - - 250 sheets / Up to Ledger or A3
4 Tray 2 (MFC-J5720DW only)
- - - - - - - - - 250 sheets / Up to Ledger or A3
Mobile Connect
Web Connect / Brother Apps
Add Shortcuts
Use Brother iPrint&Scan to print and scan
images and files from mobile devices.
(See Mobile Print/Scan Guide
for Brother iPrint&Scan at
solutions.brother.com/manuals
.)
3
4
2
1
250
250
80
1
Scan and upload images and files to popular
web services directly from your machine.
Capture and convert information directly
from your machine without your computer.
(See Web Connect Guide at
solutions.brother.com/manuals
.)
Printing Scanning
Save your most frequently-used
settings as Shortcuts.
(See Online User’s Guide at
solutions.brother.com/manuals
.)
vi
User's Guides and where to find them
1
Visit solutions.brother.com/manuals.
Which Guide? What's in it? Where is it?
Product Safety Guide Read this Guide first. Please read the Safety
Instructions before you set up your machine. See
this Guide for trademarks and legal limitations.
Printed / In the box
Quick Setup Guide Follow the instructions for setting up your machine,
and installing the drivers and software for the
operating system and connection type you are
using.
Printed / In the box
Basic User’s Guide Learn the basic Fax, Copy, Scan and PhotoCapture
Center operations and basic machine maintenance.
See troubleshooting tips.
Printed / In the box
Online User’s Guide This HTML (Web) guide includes the contents of the
Basic User’s Guide, and additional information
about the machine’s settings and operations,
security features, troubleshooting tips, and
maintenance instructions.
In addition to information about the PC-Print, Scan,
Copy, Fax (MFC models only), and PhotoCapture
Center and Brother ControlCenter operations, useful
information is included about using the machine on
a network.
HTML / CD-ROM
(Windows
®
) /
Brother Solution
Center
1
(Macintosh)
Web Connect Guide This Guide provides useful information about
accessing Internet services from the Brother
machine, as well as downloading images, printing
data and uploading files directly to Internet services.
PDF file / Brother
Solutions Center
1
AirPrint Guide This Guide provides information for using AirPrint to
print from OS X v10.7.x or later and your iPhone,
iPod touch, iPad, or other iOS device to your Brother
machine without installing a printer driver.
PDF file / Brother
Solutions Center
1
Google Cloud Print
Guide
This Guide provides details on how to use Google
Cloud Print™ services for printing over the Internet.
PDF file / Brother
Solutions Center
1
Mobile Print/Scan Guide
for Brother iPrint&Scan
This Guide provides useful information about
printing from your mobile device and scanning from
your Brother machine to your mobile device when
connected to a Wi-Fi
®
network.
PDF file / Brother
Solutions Center
1
vii
The Online User’s Guide helps you get the most
out of your machine.
Quicker navigation!
Search box
Navigation index in a separate pane
Comprehensive!
Every topic in one guide
Simplified layout!
Provides step-by-step instructions
Summarizes the feature at the top of the page
1 Search Box
2 Navigation Index
3 Feature Summary
4 Step-by-Step Instructions
Where can I find the Online User’s Guide?
(Windows
®
)
Click (Start) > All Programs > Brother > Brother Utilities > MFC-XXXX (XXXX is your
model name.) > Support > User’s Guides.
(Windows
®
8)
Tap or click (Brother Utilities) > MFC-XXXX (XXXX is your model name.) > Support >
User’s Guides.
(Macintosh or other options)
Visit Brother Solutions Center: solutions.brother.com/manuals
.
1
2
3
4
viii
If you have questions or problems, please take a
look at your model’s FAQs.
Provides several ways to search
Displays related questions for additional information
Receives regular updates based on customer feedback
* The FAQ home page will vary depending on your model.
Where can I find these FAQs?
Brother Solutions Center
http://support.brother.com
ix
Table of Contents
1 General information............ 1
How to use the documentation ....... 1
Symbols and conventions............ 1
About Brother Utilities
(Windows
®
)..................................... 1
Control panel overview ................... 2
3.7" Touchscreen LCD................. 4
Entering Text ............................... 8
2 Loading paper ..................... 9
Before loading paper....................... 9
Loading paper in paper tray #1 ....... 9
Loading paper in paper tray #2
(MFC-J5720DW)........................... 14
Loading paper in the
multi-purpose tray (MP Tray) ........ 17
Loading paper in the manual
feed slot ........................................ 19
Paper settings............................... 22
Set Paper Size and Type........... 22
Check Paper setting...................... 23
Recommended print media........ 23
Handling and using print
media ......................................... 23
3 Loading documents.......... 24
How to load documents ................ 24
Using the ADF ........................... 24
Using the scanner glass ............ 25
4 Printing from a
computer............................ 27
How to print a document ............... 27
5 Copying.............................. 28
How to copy .................................. 28
Stop copying .............................. 28
Copy options overview.................. 28
Paper Type ................................ 29
Paper Size ................................. 29
Tray Select................................. 29
6 Scanning to a computer ... 30
Before scanning............................ 30
How to scan a document as a
PDF file using ControlCenter4
(Windows
®
)................................... 30
How to scan a document as a
PDF file using the Touchscreen.... 31
7 PhotoCapture Center:
Printing photos from a
memory card or USB flash
drive.................................... 32
PhotoCapture Center operations
(PHOTO mode)............................. 32
How to print images ...................... 32
View Photos............................... 32
PhotoCapture Center print settings
overview........................................ 33
8 Telephone services and
external devices ................ 34
Telephone services overview ....... 34
Voice mail .................................. 34
Distinctive Ring .......................... 34
Voice over Internet Protocol
(VoIP) ........................................ 34
Connecting an external telephone
answering device (TAD) ............ 35
External and extension
telephones ................................. 35
9 Sending a fax..................... 36
How to send a fax ......................... 36
Stop faxing................................. 37
How to store numbers................... 37
Storing a pause.......................... 37
Storing Address Book
numbers..................................... 38
How to set your Station ID ............ 38
x
10 Receiving a fax .................. 39
Receive Modes ............................. 39
How to choose the correct
Receive Mode............................ 39
Receive Modes overview........... 40
Receive Mode settings.................. 42
Ring Delay ................................. 42
F/T Ring Time
(Fax/Tel mode only)................... 42
A Routine maintenance ........ 43
How to clean and check the
machine ........................................ 43
Cleaning the scanner................. 43
Checking the print quality........... 44
Checking the print alignment ..... 45
B Troubleshooting ................ 47
Identifying the problem.................. 47
Error and maintenance
messages...................................... 47
Error animations......................... 57
Transferring your faxes or Fax
Journal report............................. 57
Document jam ........................... 58
Printer jam or paper jam ............ 60
Troubleshooting for Wireless LAN
setup ............................................. 66
Wireless LAN report................... 66
If you are having difficulty with
your machine ................................ 67
Dial Tone detection.................... 77
Telephone Line Interference or
VoIP System .............................. 77
Machine Information ..................... 78
Checking the serial number ....... 78
Checking the firmware
version ....................................... 78
Reset operations overview......... 78
How to reset the machine .......... 79
C Index ................................... 80
Supplies ............................. 83
1
1
1
How to use the
documentation
1
Thank you for buying a Brother product!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions 1
The following symbols and conventions are
used throughout the documentation.
About Brother Utilities
(Windows
®
) 1
Brother Utilities is an application launcher
that offers convenient access to all Brother
applications installed on your device.
a (Windows
®
XP, Windows Vista
®
and
Windows
®
7)
Click (Start) > All Programs >
Brother > (Brother Utilities).
(Windows
®
8)
Tap or click (Brother Utilities)
either on the Start screen or the
desktop.
(Windows
®
8.1)
Move your mouse to the lower left
corner of the Start screen and click
(if you are using a touch-based device,
swipe up from the bottom of the Start
screen to bring up the Apps screen).
When the Apps screen appears, tap or
click (Brother Utilities).
b Select your machine.
c Choose the operation you want.
General information 1
Bold Bold typeface identifies
buttons on your computer
screen.
Italics Italicized typeface emphasizes
an important point or refers
you to a related topic.
Courier
New
Text in Courier New font
identifies messages displayed
on the machine’s Touchscreen
LCD.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
NOTE
NOTE specifies the operating environment,
conditions for installation, or special
conditions of use.
Chapter 1
2
Control panel overview 1
The MFC-J5520DW, MFC-J5620DW and MFC-J5720DW have the same 3.7"
Touchscreen LCD and Touchpanel.
1
NOTE
Most of the illustrations in this User’s Guide show the MFC-J5720DW.
1 3.7" Touchscreen LCD (Liquid Crystal
Display)
Access the menus and options you want by
pressing them as they are displayed on the
Touchscreen LCD.
You can adjust the angle of the Touchscreen
LCD and Touchpanel by lifting it. To lower this
control panel, press the release button that is
located behind it, as shown in the illustration.
1
General information
3
1
2 Touchpanel:
Back
Press to go back to the previous menu
level.
Home
Press to return to the Home screen. The
default screen displays the date and time,
but you can change the default Home
screen.
Cancel
Press to cancel an operation when lit.
3 Power On/Off
Press to turn on the machine.
Press and hold down to turn off the
machine. The Touchscreen LCD displays
Shutting Down and stays on for a few
seconds before turning off.
If you have connected an external telephone or
TAD, it is always available.
If you turn off the machine using , it still
periodically cleans the print head to maintain
print quality. To prolong print head life, provide
better ink efficiency, and maintain print quality,
keep your machine connected to the power at
all times.
2 3
Chapter 1
4
3.7" Touchscreen LCD 1
Select from three types of screens to set the
Home screen: Basic Functions screen, More
screens and Shortcuts screens. When the
Basic Functions screen is displayed, swipe
left or right or press d or c to display the More
screens. Press to display the Shortcut
screens.
Basic Functions screen 1
The Basic Functions screen displays the date
and time and provides access to Fax, Copy
and Scan modes.
More screens 1
The More screens display the date and time
and provides access to additional features,
such as Photo, Web, Apps and Ledger Copy
Shortcuts.
Shortcut screens 1
Create Shortcuts for frequently-used
operations, such as sending a fax, making a
copy, scanning and using Web Connect. (For
instructions, see Online User’s Guide: Save
Your Favorite Settings as a Shortcut.)
2
7
1
6
3 4
5
2
7
1
6
3 4
5
2
7
1
6
3 4
5
21 3 4
8
General information
5
1
1 Demo
(USA only)
Press to print a list of the machine’s main
features, followed by a slide show on the
Touchscreen.
After you print from a computer, will
disappear from the screen.
To restore the icon, you must delete all the
settings you have changed by performing
a Machine Reset. (See How to reset the
machine on page 79.)
2 Wireless Status
A four-level indicator on the Ready Mode
screen displays the current wireless signal
strength if you are using a wireless
connection.
When appears on the
Touchscreen, press it to configure your
wireless settings. For more
information, see Quick Setup Guide.
3 Ink
Displays the available ink volume. Press
to access the Ink menu.
When an ink cartridge is near the end of its
life or having a problem, an error icon
appears on the ink color.
(See Online User’s Guide: Check the Ink
Volume.)
4 Settings
Press to access the settings.
(See Settings screen on page 7.)
5 Shortcuts
Press to access the Shortcuts screens.
6 Date & Time
Displays the date and time that has been
set in the machine.
7 Modes:
Fax
Press to access Fax mode.
Copy
Press to access Copy mode.
Scan
Press to access Scan mode.
Photo
Press to access Photo mode.
Web
Press to connect the Brother machine
to an Internet service.
For more information, see Web
Connect Guide.
Apps
Press to connect the Brother machine
to the Brother Apps menu.
LGR Copy Shortcuts
Use this preset copy shortcut to copy
on Ledger or A3 size paper.
For more information, see Online
User’s Guide: Use the Ledger Copy
Shortcuts.
8 Add Shortcut
Create Shortcuts for frequently-used
operations, such as sending a fax,
copying, scanning and using Web
Connect.
Three Shortcuts screens are available
with space for up to six Shortcuts on each
screen.
For more information, see Online User’s
Guide: Save Your Favorite Settings as a
Shortcut.
0Max
Chapter 1
6
NOTE
If a Shortcuts screen is set as the Home
screen, is displayed at the
bottom of the screen. Press this icon to
access the Basic Functions screen.
9 Stored Faxes:
When Fax Preview is set to Off,
Stored Faxes displays how many
received faxes are in the machine’s
memory.
Press Print to print the faxes.
10 New Fax(es):
When Fax Preview is set to On,
New Fax(es) displays how many new
faxes you have received and stored in the
machine’s memory.
Press View to view your faxes on the
Touchscreen.
11 Warning icon
The warning icon appears when there
is an error or maintenance. Press Detail
to view the message, and then press
to return to Ready mode.
(See Error and maintenance messages
on page 47.)
NOTE
This product adopts the font of ARPHIC
TECHNOLOGY CO.,LTD.
MascotCapsule UI Framework and
MascotCapsule Tangiblet developed by
HI CORPORATION are used.
MascotCapsule is a registered trademark
of HI CORPORATION in Japan.
9
10
General information
7
1
Settings screen 1
When you press , the Touchscreen LCD
displays the machine’s status.
This screen provides access to all the
machine’s settings.
1 Maintenance
Press to access the Maintenance menu.
Check and improve the print quality, clean
the print head and check the available ink
volume. You can also use the
Maintenance solution menu to solve a
recurring paper jam error.
2 Receive Mode
Displays the current Receive Mode:
Fax (Fax Only)
Fax/Tel
External TAD
Manual
NOTE
When the Distinctive Ring feature is
turned on, the Touchscreen displays D/R.
For more information, see Online User’s
Guide: Distinctive Ring.
3 Wi-Fi
Press to set up a wireless network
connection.
A four-level indicator on the screen
displays the current wireless signal
strength if you are using a wireless
connection.
4 Date & Time
Displays the date and time that has been
set in the machine.
Press to access the Date & Time menu
to adjust date and time.
5 Quiet Mode
Displays the Quiet Mode setting. Press to
access the Quiet Mode menu.
When this menu is set to On, is
displayed on the Home screen (for USA:
when is not displayed), and the
machine’s printing noise is lowered.
For more information, see Online User’s
Guide: Reduce the Printing Noise.
6 All Settings
Press to access the Settings menu.
7 Fax Preview
Displays the Fax Preview setting.
Press to access the Fax Preview
setting.
8 Tray Setting
Press to access the
Tray Setting
menu. Use the Tray Setting menu to
change paper size and paper type for
each tray.
12 43
8 7 6
5
Chapter 1
8
Entering Text 1
When you must enter text into the machine, a
keyboard appears on the Touchscreen.
Press to cycle between letters,
numbers and special characters.
NOTE
To change between lowercase or
uppercase letters, press .
Inserting spaces 1
To enter a space, press Space or c.
NOTE
The characters that are available may
differ depending on your country.
Making corrections 1
If you entered an incorrect character and
want to change it, press d to move the cursor
to highlight the incorrect character, and then
press . Enter the correct character. You
can also use the cursor to go back and insert
characters.
To erase all the characters, press
repeatedly.
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Brother MFC-J5720DW User manual

Category
Multifunctionals
Type
User manual
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