Lincoln MKZ Hybrid Owner's manual

March 2016

First Printing

Owner’s Manual

MKZ Hybrid

Litho in U.S.A.

Owner’s Manual

2017 MKZ HYBRID

2017 MKZ HYBRID Owner’s Manual

owner.lincoln.com lincolncanada.com

B

RID

HH6J 19A321 EA

The information contained in this publication was correct at the time of going to print. In the interest of continuous development, we reserve the right to change specifications,

design or equipment at any time without notice or obligation. No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language

in any form by any means without our written permission. Errors and omissions excepted.

Part Number: 20160205183429

Introduction
About This Manual............................................7
Symbols Glossary..............................................7
Data Recording..................................................9
California Proposition 65...............................12
Perchlorate........................................................12
Lincoln Automotive Financial
Services.........................................................12
Replacement Parts Recommendation........13
Special Notices.................................................13
Mobile Communications Equipment...........14
Export Unique Options...................................14
Environment
Protecting the Environment..........................15
Child Safety
General Information........................................16
Installing Child Restraints..............................18
Booster Seats...................................................27
Child Restraint Positioning...........................30
Child Safety Locks...........................................31
Seatbelts
Principle of Operation....................................33
Fastening the Seatbelts................................34
Seatbelt Height Adjustment.........................37
Seatbelt Warning Lamp and Indicator
Chime............................................................38
Seatbelt Reminder..........................................39
Child Restraint and Seatbelt
Maintenance................................................40
Seatbelt Extension...........................................41
Personal Safety System™
Personal Safety System™..............................42
Supplementary Restraints
System
Principle of Operation....................................43
Driver and Passenger Airbags....................44
Front Passenger Sensing System..............46
Side Airbags.....................................................48
Driver and Passenger Knee Airbags.........49
Safety Canopy™...............................................50
Crash Sensors and Airbag Indicator...........51
Airbag Disposal...............................................52
Keys and Remote Controls
General Information on Radio
Frequencies.................................................53
Remote Control...............................................54
Replacing a Lost Key or Remote
Control..........................................................58
MyKey™
Principle of Operation...................................59
Creating a MyKey...........................................60
Clearing All MyKeys........................................61
Checking MyKey System Status..................61
Using MyKey With Remote Start
Systems.........................................................62
MyKey Troubleshooting................................62
Locks
Locking and Unlocking.................................64
Keyless Entry....................................................70
Interior Luggage Compartment
Release..........................................................72
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Security
Passive Anti-Theft System............................74
Anti-Theft Alarm..............................................75
Steering Wheel
Adjusting the Steering Wheel......................77
Audio Control...................................................78
Voice Control...................................................79
Cruise Control..................................................79
Information Display Control.........................79
Heated Steering Wheel................................80
Wipers and Washers
Windshield Wipers...........................................81
Autowipers........................................................81
Windshield Washers.......................................83
Lighting
Lighting Control...............................................84
Autolamps.........................................................84
Instrument Lighting Dimmer........................85
Headlamp Exit Delay.....................................86
Daytime Running Lamps...............................86
Automatic High Beam Control.....................87
Adaptive Headlamps.....................................88
Direction Indicators........................................89
Welcome Lighting...........................................90
Interior Lamps..................................................90
Ambient Lighting..............................................91
Windows and Mirrors
Power Windows..............................................92
Global Opening and Closing.......................93
Exterior Mirrors................................................93
Interior Mirror...................................................96
Sun Visors.........................................................97
Sun Shades......................................................97
Moonroof...........................................................97
Instrument Cluster
Gauges............................................................100
Warning Lamps and Indicators..................103
Audible Warnings and Indicators..............107
Information Displays
General Information......................................108
Information Messages..................................119
Climate Control
Automatic Climate Control..........................138
Hints on Controlling the Interior
Climate.........................................................140
Heated Windows and Mirrors.....................141
Cabin Air Filter...............................................142
Remote Start...................................................142
Seats
Sitting in the Correct Position....................143
Head Restraints.............................................143
Power Seats....................................................145
Memory Function..........................................149
Rear Seats.......................................................150
Heated Seats...................................................151
Climate Controlled Seats............................152
Rear Seat Armrest.........................................154
Universal Garage Door Opener
Universal Garage Door Opener................155
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Auxiliary Power Points
Auxiliary Power Points.................................160
Storage Compartments
Center Console.............................................162
Overhead Console.......................................162
Starting and Stopping the
Engine
General Information......................................163
Keyless Starting.............................................163
Starting a Gasoline Engine.........................164
Engine Block Heater....................................166
Unique Driving Characteristics
Hybrid Vehicle Operation...........................168
EcoSelect..........................................................171
Hybrid Vehicle Frequently Asked
Questions....................................................172
Fuel and Refueling
Safety Precautions........................................175
Fuel Quality.....................................................176
Running Out of Fuel......................................177
Refueling.........................................................180
Fuel Consumption.........................................183
Emission Control System............................184
High Voltage Battery
General Information......................................187
High Voltage Battery Cut-Off Switch........188
Transmission
Automatic Transmission..............................190
Brakes
General Information......................................195
Hints on Driving With Anti-Lock
Brakes..........................................................196
Electric Parking Brake..................................196
Auto Hold........................................................199
Traction Control
Principle of Operation..................................201
Using Traction Control.................................201
Stability Control
Principle of Operation.................................203
Using Stability Control................................204
Parking Aids
Principle of Operation.................................205
Rear Parking Aid...........................................206
Front Parking Aid.........................................206
Side Sensing System..................................208
Active Park Assist........................................209
Rear View Camera........................................217
Cruise Control
Principle of Operation..................................221
Using Cruise Control....................................221
Using Adaptive Cruise Control.................222
Driving Aids
Driver Alert......................................................231
Lane Keeping System.................................232
Blind Spot Information System..................237
Cross Traffic Alert.........................................239
Steering...........................................................243
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Pre-Collision Assist......................................244
Drive Control..................................................247
Load Carrying
Load Limit.......................................................249
Towing
Towing a Trailer.............................................254
Towing the Vehicle on Four Wheels.......254
Driving Hints
Breaking-In....................................................256
Economical Driving......................................256
Driving Through Water...............................256
Floor Mats.......................................................257
Roadside Emergencies
Roadside Assistance...................................259
Hazard Warning Flashers...........................260
Fuel Shutoff...................................................260
Jump Starting the Vehicle...........................261
Collision, Damage or Fire Event...............264
Post-Crash Alert System............................265
Transporting the Vehicle............................266
Towing Points................................................267
Customer Assistance
Getting the Services You Need................268
In California (U.S. Only)...............................269
The Better Business Bureau (BBB) Auto
Line Program (U.S. Only)........................270
Utilizing the Mediation/Arbitration Program
(Canada Only)............................................271
Getting Assistance Outside the U.S. and
Canada........................................................272
Ordering Additional Owner's
Literature....................................................273
Reporting Safety Defects (U.S. Only).......274
Reporting Safety Defects (Canada
Only)............................................................274
Fuses
Fuse Specification Chart............................276
Changing a Fuse..........................................293
Maintenance
General Information....................................296
Opening and Closing the Hood...............296
Under Hood Overview................................297
Engine Oil Dipstick......................................299
Engine Oil Check.........................................299
Oil Change Indicator Reset.......................300
Engine Coolant Check................................300
Automatic Transmission Fluid Check......305
Brake Fluid Check.......................................305
Washer Fluid Check....................................306
Fuel Filter.......................................................306
Changing the 12V Battery..........................306
Checking the Wiper Blades.......................308
Changing the Wiper Blades......................308
Adjusting the Headlamps..........................309
Changing a Bulb............................................310
Bulb Specification Chart..............................310
Changing the Engine Air Filter...................313
Vehicle Care
General Information......................................314
Cleaning Products.........................................314
Cleaning the Exterior....................................315
Waxing..............................................................316
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Cleaning the Engine.....................................316
Cleaning the Windows and Wiper
Blades..........................................................317
Cleaning the Interior.....................................317
Cleaning the Instrument Panel and
Instrument Cluster Lens..........................319
Cleaning Leather Seats..............................320
Repairing Minor Paint Damage.................320
Cleaning the Alloy Wheels.........................321
Vehicle Storage.............................................321
Wheels and Tires
Tire Sealant and Inflator Kit.......................324
Tire Care..........................................................331
Using Summer Tires....................................345
Using Snow Chains......................................346
Tire Pressure Monitoring System.............347
Technical Specifications.............................352
Capacities and Specifications
Engine Specifications..................................354
Motorcraft Parts............................................355
Vehicle Identification Number..................356
Vehicle Certification Label.........................356
Transmission Code Designation...............357
Capacities and Specifications...................358
Audio System
General Information.....................................363
Audio Unit - Vehicles With: Premium AM/
FM/CD.........................................................364
Media Hub......................................................366
SYNC™ 3
General Information.....................................367
Home Screen................................................384
Using Voice Recognition............................385
Entertainment................................................396
Climate............................................................409
Phone...............................................................413
Navigation.......................................................421
Electric Vehicle Information........................431
Apps.................................................................438
Settings...........................................................442
SYNC™ 3 Troubleshooting..........................458
Accessories
Accessories....................................................475
Lincoln Protect
Lincoln Protect...............................................477
Scheduled Maintenance
General Maintenance Information...........479
Normal Scheduled Maintenance..............484
Special Operating Conditions Scheduled
Maintenance.............................................486
Scheduled Maintenance Record..............489
Appendices
End User License Agreement..................509
Type Approvals.............................................528
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ABOUT THIS MANUAL

Thank you for choosing Lincoln. We

recommend that you take some time to get

to know your vehicle by reading this manual.

The more that you know about it, the greater

the safety and pleasure you will get from

driving it.

WARNING

Driving while distracted can result in

loss of vehicle control, crash and injury.

We strongly recommend that you use

extreme caution when using any device that

may take your focus off the road. Your

primary responsibility is the safe operation

of your vehicle. We recommend against the

use of any hand-held device while driving

and encourage the use of voice-operated

systems when possible. Make sure you are

aware of all applicable local laws that may

affect the use of electronic devices while

driving.

Note: This manual describes product

features and options available throughout

the range of available models, sometimes

even before they are generally available. It

may describe options not fitted to the vehicle

you have purchased.

Note: Some of the illustrations in this manual

may show features as used in different

models, so may appear different to you on

your vehicle.

Note: Always use and operate your vehicle

in line with all applicable laws and

regulations.

Note: Pass on this manual when selling your

vehicle. It is an integral part of your vehicle.

This manual may qualify the location of a

component as left-hand side or right-hand

side. The side is determined when facing

forward in the seat.

E154903

Right-hand side.A

Left-hand side.B

SYMBOLS GLOSSARY

These are some of the symbols you may see

on your vehicle.

Safety alert

See Owner's Manual

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Introduction

E162384

Air conditioning system

Anti-lock braking system

Avoid smoking, flames or sparks

Battery

Battery acid

Brake fluid - non petroleum based

Brake system

Cabin air filter

Check fuel cap

Child safety door lock or unlock

Child seat lower anchor

Child seat tether anchor

E71340

Cruise control

Do not open when hot

Engine air filter

Engine coolant

Engine coolant temperature

Engine oil

Explosive gas

Fan warning

Fasten seatbelt

Front airbag

Front fog lamps

Fuel pump reset

Fuse compartment

Hazard warning flashers

Heated rear window

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Introduction

Heated windshield

Interior luggage compartment

release

Jack

E161353

Keep out of reach of children

Lighting control

Low tire pressure warning

Maintain correct fluid level

Note operating instructions

Panic alarm

E139213

Parking aid

Parking brake

Power steering fluid

Power windows front/rear

Power window lockout

Service engine soon

Side airbag

E167012

Shield the eyes

E138639

Stability control

Windshield wash and wipe

DATA RECORDING

Service Data Recording

Service data recorders in your vehicle are

capable of collecting and storing diagnostic

information about your vehicle. This

potentially includes information about the

performance or status of various systems

and modules in the vehicle, such as engine,

throttle, steering or brake systems. In order

to properly diagnose and service your

vehicle, Ford Motor Company (Ford of

Canada in Canada), and service and repair

facilities may access or share among them

vehicle diagnostic information received

through a direct connection to your vehicle

when diagnosing or servicing your vehicle.

Additionally, Ford Motor Company (Ford of

Canada, in Canada) may, where permitted

by law, use vehicle diagnostic information

for vehicle improvement or with other

information we may have about you, (e.g.,

your contact information), to offer you

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Introduction

products or services that may interest you.

Data may be provided to our service

providers such as part suppliers that may

help diagnose malfunctions, and who are

similarly obligated to protect data. We retain

this data only as long as necessary to

perform these functions or to comply with

law. We may provide information where

required in response to official requests to

law enforcement or other government

authorities or third parties acting with lawful

authority or court order, and such information

may be used in legal proceedings. For U.S.

only (if equipped), if you choose to use

connected apps and services, such as SYNC

Vehicle Health Report or MyFord Mobile App,

you consent that certain diagnostic

information may also be accessed

electronically by Ford Motor Company and

Ford authorized service facilities, and that

the diagnostic information may be used to

provide services to you, personalizing your

experience, troubleshoot, and to improve

products and services and offer you products

and services that may interest you, where

permitted by law. For Canada only, for more

information, please review the Ford of

Canada privacy policy at www.ford.ca,

including our U.S. data storage and use of

service providers in other jurisdictions who

may be subject to legal requirements in

Canada, the United States and other

countries applicable to them, for example,

lawful requirements to disclose personal

information to governmental authorities in

those countries. See SYNC™ 3 (page 367).

Event Data Recording

This vehicle is equipped with an event data

recorder. The main purpose of an event

data recorder is to record, in certain crash

or near crash-like situations, such as an

airbag deployment or hitting a road

obstacle; this data will assist in

understanding how a vehicle’s systems

performed. The event data recorder is

designed to record data related to vehicle

dynamics and safety systems for a short

period of time, typically 30 seconds or less.

The event data recorder in this vehicle is

designed to record such data as:

• How various systems in your vehicle

were operating;

• Whether or not the driver and

passenger safety belts were

buckled/fastened;

• How far (if at all) the driver was

depressing the accelerator and/or the

brake pedal; and

• How fast the vehicle was traveling; and

• Where the driver was positioning the

steering wheel.

This data can help provide a better

understanding of the circumstances in

which crashes and injuries occur.

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Introduction

Note: Event data recorder data is recorded

by your vehicle only if a non-trivial crash

situation occurs; no data is recorded by the

event data recorder under normal driving

conditions and no personal data or

information (e.g., name, gender, age, and

crash location) is recorded (see limitations

regarding 911 Assist and Traffic, directions

and Information privacy below). However,

parties, such as law enforcement, could

combine the event data recorder data with

the type of personally identifying data

routinely acquired during a crash

investigation.

To read data recorded by an event data

recorder, special equipment is required,

and access to the vehicle or the event data

recorder is needed. In addition to the

vehicle manufacturer, other parties, such

as law enforcement, that have such special

equipment, can read the information if they

have access to the vehicle or the event data

recorder. Ford Motor Company and Ford

of Canada do not access event data

recorder information without obtaining

consent, unless pursuant to court order or

where required by law enforcement, other

government authorities or other third

parties acting with lawful authority. Other

parties may seek to access the information

independently of Ford Motor Company and

Ford of Canada.

Note: Including to the extent that any law

pertaining to Event Data Recorders applies

to SYNC or its features, please note the

following: Once 911 Assist (if equipped) is

enabled (set ON), 911 Assist may, through

any paired and connected cell phone,

disclose to emergency services that the

vehicle has been in a crash involving the

deployment of an airbag or, in certain

vehicles, the activation of the fuel pump

shut-off. Certain versions or updates to 911

Assist may also be capable of being used

to electronically or verbally provide to 911

operators the vehicle location (such as

latitude and longitude), and/or other details

about the vehicle or crash or personal

information about the occupants to assist

911 operators to provide the most

appropriate emergency services. If you do

not want to disclose this information, do

not activate the 911 Assist feature. See

SYNC™ 3 (page 367).

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Introduction

Additionally, when you connect to Traffic,

Directions and Information (if equipped,

U.S. only), the service uses GPS technology

and advanced vehicle sensors to collect

the vehicle’s current location, travel

direction, and speed (“vehicle travel

information”), only to help provide you with

the directions, traffic reports, or business

searches that you request. If you do not

want Ford or its vendors to receive this

information, do not activate the service. For

more information, see Traffic, Directions

and Information, Terms and Conditions.

See SYNC™ 3 (page 367).

CALIFORNIA PROPOSITION 65

WARNINGS

Some constituents of engine exhaust,

certain vehicle components, certain

fluids contained in vehicles and certain

products of component wear contain or emit

chemicals known to the State of California

to cause cancer and birth defects or other

reproductive harm.

WARNINGS

Battery posts, terminals and related

accessories contain lead and lead

compounds, chemicals known to the State

of California to cause cancer and

reproductive harm. Batteries also contain

other chemicals known to the State of

California to cause cancer. Wash your hands

after handling.

PERCHLORATE

Certain components in your vehicle such as

airbag modules, seatbelt pretensioners and

remote control batteries may contain

perchlorate material. Special handling may

apply for service or vehicle end of life

disposal.

For more information visit:

Web Address

www.dtsc.ca.gov/hazard-

ouswaste/perchlorate

LINCOLN AUTOMOTIVE

FINANCIAL SERVICES

Lincoln Automotive Financial Services offers

a full range of financing and lease plans to

help you acquire your vehicle. We are

dedicated to providing answers, information

and a truly extraordinary experience.

Use the options below to contact us with

questions about your account or financing

and we will respond promptly:

Web Address

www.LincolnAFS.com

Phone: 1-888-498-8801

Mail: Lincoln Automotive Financial Services

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Introduction

P.O. Box 542000

Omaha, NE 68154-8000

REPLACEMENT PARTS

RECOMMENDATION

We have built your vehicle to the highest

standards using quality parts. We

recommend that you demand the use of

genuine Ford and Motorcraft parts whenever

your vehicle requires scheduled

maintenance or repair. You can clearly

identify genuine Ford and Motorcraft parts

by looking for the Ford, FoMoCo or

Motorcraft branding on the parts or their

packaging.

Scheduled Maintenance and

Mechanical Repairs

One of the best ways for you to make sure

that your vehicle provides years of service

is to have it maintained in line with our

recommendations using parts that conform

to the specifications detailed in this Owner’ s

Manual. Genuine Ford and Motorcraft parts

meet or exceed these specifications.

Collision Repairs

We hope that you never experience a

collision, but accidents do happen. Genuine

Ford replacement collision parts meet our

stringent requirements for fit, finish, structural

integrity, corrosion protection and dent

resistance. During vehicle development we

validate that these parts deliver the intended

level of protection as a whole system. A

great way to know for sure you are getting

this level of protection is to use genuine Ford

replacement collision parts.

Warranty on Replacement Parts

Genuine Ford and Motorcraft replacement

parts are the only replacement parts that

benefit from a Lincoln Warranty. Damage

caused to your vehicle as a result of the

failure of non-Ford parts may not be covered

by the Lincoln Warranty. For additional

information, refer to the terms and conditions

of the Lincoln Warranty.

SPECIAL NOTICES

New Vehicle Limited Warranty

For a detailed description of what is covered

and what is not covered by your vehicle’s

New Vehicle Limited Warranty, refer to the

Warranty Manual that is provided to you

along with your Owner’s Manual.

Special Instructions

For your added safety, your vehicle is fitted

with sophisticated electronic controls.

WARNINGS

Failure to follow the specific warnings

and instructions could result in

personal injury. See Supplementary

Restraints System (page 43).

Front seat mounted rear-facing child

or infant seats should NEVER be

placed in front of an active passenger airbag.

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Introduction

MOBILE COMMUNICATIONS

EQUIPMENT

WARNING

Driving while distracted can result in

loss of vehicle control, crash and injury.

We strongly recommend that you use

extreme caution when using any device that

may take your focus off the road. Your

primary responsibility is the safe operation

of your vehicle. We recommend against the

use of any hand-held device while driving

and encourage the use of voice-operated

systems when possible. Make sure you are

aware of all applicable local laws that may

affect the use of electronic devices while

driving.

Using mobile communications equipment is

becoming increasingly important in the

conduct of business and personal affairs.

However, you must not compromise your

own or others’ safety when using such

equipment. Mobile communications can

enhance personal safety and security when

appropriately used, particularly in emergency

situations. Safety must be paramount when

using mobile communications equipment to

avoid negating these benefits. Mobile

communication equipment includes, but is

not limited to, cellular phones, pagers,

portable email devices, text messaging

devices and portable two-way radios.

EXPORT UNIQUE OPTIONS

For your particular global region, your vehicle

may be equipped with features and options

that are different from the features and

options that are described in this Owner’s

Manual. A market unique supplement may

be supplied that complements this book. By

referring to the market unique supplement,

if provided, you can properly identify those

features, recommendations and

specifications that are unique to your vehicle.

This Owner’s Manual is written primarily for

the U.S. and Canadian Markets. Features or

equipment listed as standard may be

different on units built for Export. Refer to

this Owner’s Manual for all other required

information and warnings.

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PROTECTING THE ENVIRONMENT

You must play your part in protecting the

environment. Correct vehicle usage and the

authorized disposal of waste, cleaning and

lubrication materials are significant steps

toward this aim.

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Environment

GENERAL INFORMATION

See the following sections for directions on

how to properly use safety restraints for

children.

WARNINGS

Always make sure your child is secured

properly in a device that is appropriate

for their height, age and weight. Child safety

restraints must be bought separately from

your vehicle. Failure to follow these

instructions and guidelines may result in an

increased risk of serious injury or death to

your child.

WARNINGS

All children are shaped differently. The

recommendations for safety restraints

are based on probable child height, age and

weight thresholds from the National Highway

Traffic Safety Administration and other safety

organizations, or are the minimum

requirements of law. We recommend

checking with a NHTSA Certified Child

Passenger Safety Technician (CPST) and

consult your pediatrician to make sure your

child seat is appropriate for your child, and

is compatible with and properly installed in

your vehicle. To locate a child seat fitting

station and CPST, contact NHTSA toll free

at 1-888-327-4236 or go to

http://www.nhtsa.dot.gov. In Canada, contact

WARNINGS

Transport Canada toll free at 1-800-333-0371

or go to www.tc.gc.ca to find a Child Car Seat

Clinic in your area. Failure to properly restrain

children in safety seats made especially for

their height, age, and weight may result in

an increased risk of serious injury or death

to your child.

Do not leave children or animals

unattended in the vehicle. On hot days,

the temperature in the trunk or vehicle

interior can rise very quickly. Exposure of

people or animals to these high

temperatures for even a short time can cause

death or serious heat-related injuries,

including brain damage. Small children are

particularly at risk.

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Child Safety

Recommendations for Safety Restraints for Children

Recommended restraint typeChild size, height, weight, or ageChild

Use a child safety seat (sometimes called an

infant carrier, convertible seat, or toddler

seat).

Children weighing 40 lb (18 kg) or less (generally age four or

younger).

Infants or toddlers

Use a belt-positioning booster seat.

Children who have outgrown or no longer properly fit in a child

safety seat (generally children who are less than 4 ft. 9 in. (1.45 m)

tall, are greater than age four and less than age 12, and between

40 lb (18 kg) and 80 lb (36 kg) and upward to 100 lb (45 kg) if

recommended by your child restraint manufacturer).

Small children

Use a vehicle safety belt having the lap belt

snug and low across the hips, shoulder belt

centered across the shoulder and chest, and

seat back upright.

Children who have outgrown or no longer properly fit in a belt-

positioning booster seat (generally children who are at least 4 ft.

9 in. (1.45 m) tall or greater than 80 lb (36 kg) or 100 lb (45 kg) if

recommended by child restraint manufacturer).

Larger children

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Child Safety

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