RAM 3500 Owner's manual

`

RAM 2500/3500

2020 OWNER’S MANUAL

20_DJD2_OM_EN_USC

THIRD EDITION

RAMTRUCKS.COM (U.S.) RAMTRUCK.CA (CANADA)

Ram est une marque déposée de FCA US LLC. App Store is a registered trademark of Apple Inc. Google Play Store is a registered trademark of Google.

2020 RAM 2500/3500

DOWNLOAD A FREE ELECTRONIC COPY OF

THE MOST UP-TO-DATE OWNER’S MANUAL,

UCONNECT AND WARRANTY BOOKLET

OWNERS.MOPAR.CA

CANADA

MOPAR.COM/OM

U.S.

Whether it is providing information about specific product features, taking a tour through your

vehicle’s heritage, knowing what steps to take following an accident or scheduling your next

appointment, we know you will find the app an important extension of your Ram vehicle.

Simply download the app, select your make and model and enjoy the ride. To get this app, go directly to the App

Store

®

or Google Play

®

Store and enter the search keyword “ram toolbox” (U.S. residents only).

WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway

motor vehicle can expose you to chemicals including engine exhaust, carbon monoxide,

phthalates, and lead, which are known to the State of California to cause cancer and birth defects

or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the

engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash

your hands frequently when servicing your vehicle. For more information go to

www.P65Warnings.ca.gov/passenger-vehicle.

The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control, resulting in an accident and

personal injury. FCA US LLC strongly recommends that the driver use extreme caution when using any device or feature that may take their attention off the

road. Use of any electrical devices, such as cellular telephones, computers, portable radios, vehicle navigation or other devices, by the driver while the vehicle

is moving is dangerous and could lead to a serious accident. Texting while driving is also dangerous and should never be done while the vehicle is moving. If you

find yourself unable to devote your full attention to vehicle operation, pull off the road to a safe location and stop your vehicle. Some states or provinces prohibit

the use of cellular telephones or texting while driving. It is always the driver’s responsibility to comply with all local laws.

This Owner’s Manual has been prepared to help you get acquainted with your new Ram brand vehicle and to provide a convenient reference for common

questions.

Not all features shown in this manual may apply to your vehicle. For additional information on accessories to help personalize your vehicle, visit

www.mopar.com/en-us/care/owners-manual.html (U.S.), www.owners.mopar.ca (Canada) or your local Ram brand dealer.

DRIVING AND ALCOHOL

Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously

impaired with blood alcohol levels far below the legal minimum. If you are drinking, don’t drive. Ride with

a designated non-drinking driver, call a cab, a friend or use public transportation.

This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this vehicle. This manual may

also include a description of features and equipment that are no longer available or were not ordered on this vehicle. Please disregard any features and

equipment that are no longer available or were not ordered on this vehicle. FCA US LLC reserves the right to make changes in design and specifications, and/or

make additions to or improvements to its products without imposing any obligation upon itself to install them on products previously manufactured.

With respect to vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc. used in substitution therefore.

If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet by calling

1-866-726-4636 (U.S.) or 1-800-387-1143 (Canada), or by contacting your dealer.

This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual, Navigation/Uconnect

manuals and Warranty Booklet can be found by visiting the website on the back cover. U.S. residents can purchase replacement kits by visiting

www.techauthority.com and Canadian residents can purchase replacement kits by calling 1-800-387-1143.

WARNING

Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower

and your judgment is impaired when you have been drinking. Never drink and then drive.

TABLE OF CONTENTS

1

2

3

4

5

6

7

8

9

10

11

1 INTRODUCTION..............................................................................................................................11

2 GETTING TO KNOW YOUR VEHICLE ..................................................................................13

3 GETTING TO KNOW YOUR INSTRUMENT PANEL ..................................................... 104

4 SAFETY .........................................................................................................................................144

5 STARTING AND OPERATING ............................................................................................... 212

6 IN CASE OF EMERGENCY ....................................................................................................344

7 SERVICING AND MAINTENANCE ...................................................................................... 383

8 TECHNICAL SPECIFICATIONS .............................................................................................451

9 MULTIMEDIA ..............................................................................................................................466

10 CUSTOMER ASSISTANCE .....................................................................................................545

11 INDEX .............................................................................................................................................549

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INTRODUCTION

HOW TO USE THIS MANUAL ...............................12

Essential Information .................................. 12

Symbols ........................................................12

WARNINGS AND CAUTIONS ...............................12

VAN CONVERSIONS/CAMPERS..........................12

VEHICLE MODIFICATIONS/ALTERATIONS.........12

GETTING TO KNOW YOUR VEHICLE

VEHICLE USER GUIDE — IF EQUIPPED...............13

KEYS ......................................................................14

Key Fob.........................................................14

IGNITION SWITCH .................................................17

Keyless Push Button Ignition ......................17

REMOTE START — IF EQUIPPED (GASOLINE) ..18

How To Use Remote Start ...........................19

Remote Start Abort Message......................19

To Enter Remote Start Mode ...................... 19

To Exit Remote Start Mode Without

Driving The Vehicle .....................................20

To Exit Remote Start Mode And

Drive The Vehicle .........................................20

Remote Start Comfort Systems —

If Equipped ................................................... 20

General Information ....................................20

REMOTE START— IF EQUIPPED (DIESEL).......... 21

How To Use Remote Start........................... 21

Remote Start Abort Message...................... 21

To Enter Remote Start Mode ...................... 22

To Exit Remote Start Mode Without

Driving The Vehicle ...................................... 22

To Exit Remote Start Mode And Drive

The Vehicle................................................... 22

Remote Start Comfort Systems —

If Equipped................................................... 22

SENTRY KEY.......................................................... 22

Key Programming ....................................... 23

Replacement Keys....................................... 23

General Information .................................... 23

VEHICLE SECURITY ALARM (IF EQUIPPED) ..... 24

To Arm The System...................................... 24

To Disarm The System ................................ 25

Rearming Of The System............................. 25

Security System Manual Override .............. 25

DOORS .................................................................. 25

Manual Door Locks...................................... 25

Power Door Locks — If Equipped ............... 26

Power Side Steps — If Equipped ................ 26

Keyless Enter-N-Go — Passive Entry

(If Equipped) ................................................ 27

Automatic Door Locks — If Equipped ......... 29

Child-Protection Door Lock ........................ 29

DRIVER MEMORY SETTINGS — IF EQUIPPED ...30

Programming The Memory Feature............ 31

Linking And Unlinking The Remote Keyless

Entry Key Fob To Memory ........................... 31

Memory Position Recall .............................. 31

SEATS.....................................................................32

Manual Front Seat Adjustment .................. 32

Manual Rear Seat Adjustment ................... 33

Power Driver Seat Adjustment —

If Equipped................................................... 33

Heated Seats — If Equipped ....................... 35

Ventilated Seats — If Equipped................... 36

HEAD RESTRAINTS...............................................37

Front Head Restraints................................. 37

Front Head Restraint Removal ................... 38

Rear Head Restraint Adjustment ............... 38

Rear Head Restraint Removal.................... 39

STEERING WHEEL ...............................................39

Tilt Steering Column.................................... 39

Heated Steering Wheel — If Equipped ...... 39

DRIVER ADJUSTABLE PEDALS —

IF EQUIPPED .........................................................40

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MIRRORS ..............................................................41

Inside Day/Night Mirror — If Equipped ......41

Automatic Dimming Mirror —

If Equipped ..................................................41

Automatic Dimming Mirror With Rear View

Camera Display — If Equipped ................... 42

Outside Mirrors ...........................................42

Driver's Outside Automatic Dimming Mirror —

If Equipped ...................................................42

Power Mirrors — If Equipped ...................... 43

Power Convex Mirror Switch —

If Equipped ...................................................43

Trailer Towing Mirrors — If Equipped ......... 44

Heated Mirrors — If Equipped ..................... 44

Tilt Side Mirrors In Reverse —

If Equipped ...................................................44

Power Folding Outside Mirrors For

Standard And Trailer Tow — If Equipped .... 44

Illuminated Vanity Mirror — If Equipped ..... 45

EXTERIOR LIGHTS.................................................46

Multifunction Lever......................................46

Headlight Switch.......................................... 46

Daytime Running Lights (DRLs) —

If Equipped ...................................................47

High/Low Beam Switch ...............................47

Automatic High Beam Headlamp Control —

If Equipped ...................................................47

Flash-To-Pass............................................... 48

Automatic Headlights — If Equipped ......... 48

Directional LED Headlamp System —

If Equipped................................................... 48

Parking Lights And Panel Lights ................. 49

Headlights On With Wipers (Available With

Automatic Headlights Only)......................... 49

Headlight Delay............................................ 49

Lights-On Reminder..................................... 49

Front Fog Lights — If Equipped .................. 49

Turn Signals ................................................. 49

Lane Change Assist — If Equipped ............. 50

Cargo Lights/Trailer Spotter Lights

With Bed Lights — If Equipped.................... 50

Battery Saver ............................................... 51

INTERIOR LIGHTS ................................................ 51

Courtesy Lights ............................................ 51

Illuminated Entry ......................................... 52

WINDSHIELD WIPERS AND WASHERS............. 53

Windshield Wipers....................................... 53

Rain Sensing Wipers — If Equipped ........... 54

CLIMATE CONTROLS ........................................... 55

Manual Climate Control Overview .............. 55

Automatic Climate Control Overview.......... 58

Climate Control Functions........................... 64

Automatic Temperature Control (ATC) ....... 65

Operating Tips ............................................. 65

WINDOWS ............................................................67

Power Windows .......................................... 67

Wind Buffeting ............................................ 69

POWER SUNROOF — IF EQUIPPED ....................69

Single Pane Power Sunroof —

If Equipped................................................... 69

HOOD......................................................................71

To Open The Hood ...................................... 71

To Close The Hood....................................... 71

TAILGATE ...............................................................72

Opening ........................................................ 72

Closing.......................................................... 72

Bed Step — If Equipped............................... 72

GARAGE DOOR OPENER — IF EQUIPPED .........73

Before You Begin Programming

HomeLink®.................................................. 74

Canadian/Gate Operator Programming..... 76

Using HomeLink®........................................ 77

Security ........................................................ 77

Troubleshooting Tips................................... 77

General Information .................................... 77

INTERNAL EQUIPMENT ........................................78

Storage......................................................... 78

Cupholders .................................................. 83

Electrical Power Outlets .............................. 84

Power Inverter — If Equipped ..................... 85

Wireless Charging Pad — If Equipped ....... 87

Overhead Sunglass Storage ....................... 88

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PICKUP BOX .........................................................88

Cargo Camera — If Equipped ......................89

RAMBOX — IF EQUIPPED.....................................90

RamBox Integrated Box Side Storage

Bins...............................................................91

RamBox Safety Warning..............................92

Bed Divider — If Equipped...........................93

Bed Rail Tie-Down System —

If Equipped ..................................................94

SLIDE-IN CAMPERS .............................................96

Camper Applications ................................... 96

EASY-OFF TAILGATE ............................................96

Disconnecting The Rear Camera

And Remote Keyless Entry.......................... 97

Removing The Tailgate................................ 97

Locking Tailgate...........................................98

TRI-FOLD TONNEAU COVER — IF EQUIPPED .....98

Tri-Fold Tonneau Cover Removal................ 98

Tri-Fold Tonneau Cover Installation..........101

Tri-Fold Tonneau Cover Cleaning ..............103

GETTING TO KNOW YOUR

INSTRUMENT PANEL

BASE / MIDLINE INSTRUMENT CLUSTER —

GAS ENGINE........................................................104

Base / Midline Instrument Cluster

Descriptions — Gas Engine .......................105

PREMIUM INSTRUMENT CLUSTER —

GAS ENGINE........................................................107

Premium Instrument Cluster

Descriptions — Gas Engine .......................108

BASE INSTRUMENT CLUSTER —

DIESEL ENGINE .................................................109

Base Instrument Cluster Descriptions —

Diesel Engine .............................................110

PREMIUM INSTRUMENT CLUSTER —

DIESEL ENGINE...................................................112

Premium Instrument Cluster

Descriptions — Diesel Engine ...................113

INSTRUMENT CLUSTER DISPLAY ...................114

Instrument Cluster Display Controls.........114

Oil Life Reset .............................................115

Display Menu Items...................................116

Diesel Messages And Warnings —

6.7L Cummins Diesel Engine....................124

Battery Saver On/Battery Saver Mode

Message — Electrical Load Reduction

Actions — If Equipped ...............................128

WARNING LIGHTS AND MESSAGES ............... 129

Red Warning Lights ...................................130

Yellow Warning Lights ...............................133

Yellow Indicator Lights ..............................137

Green Indicator Lights...............................139

White Indicator Lights ............................... 140

Blue Indicator Lights .................................141

ONBOARD DIAGNOSTIC SYSTEM — OBD II ... 141

Onboard Diagnostic System (OBD II)

Cybersecurity .............................................142

EMISSIONS INSPECTION AND MAINTENANCE

PROGRAMS ....................................................... 142

SAFETY

SAFETY FEATURES ............................................ 144

Anti-Lock Brake System (ABS) .................144

Electronic Brake Control (EBC) System....145

AUXILIARY DRIVING SYSTEMS ........................ 153

Blind Spot Monitoring (BSM) —

If Equipped ................................................153

Forward Collision Warning (FCW) With

Mitigation — If Equipped ...........................160

Tire Pressure Monitoring

System (TPMS) ..........................................163

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OCCUPANT RESTRAINT SYSTEMS .................. 171

Occupant Restraint Systems Features ....171

Important Safety Precautions ...................172

Seat Belt Systems .....................................172

Supplemental Restraint Systems (SRS)...181

Child Restraints..........................................190

Transporting Pets ......................................209

SAFETY TIPS ...................................................... 209

Transporting Passengers ..........................209

Exhaust Gas ...............................................209

Safety Checks You Should Make Inside

The Vehicle ................................................210

Periodic Safety Checks You Should

Make Outside The Vehicle ........................211

STARTING AND OPERATING

STARTING THE ENGINE — GAS ENGINE ......... 212

Automatic Transmission............................212

Tip Start Feature .......................................212

Keyless Enter-N-Go — Ignition...................212

Normal Starting Using

ENGINE START/STOP Button ...................213

Cold Weather Operation

(Below –22°F Or −30°C) .........................216

After Starting..............................................216

STARTING THE ENGINE — DIESEL ENGINE.....216

Automatic Transmission............................216

Keyless Enter-N-Go — Ignition...................216

Extreme Cold Weather ..............................219

Normal Starting Procedure —

Engine Manifold Air Temperature

Above 66° F (19° C) .................................219

Starting Procedure — Engine Manifold Air

Temperature 0°F To 66°F

(–18°C to 19°C) .......................................220

Starting Procedure — Engine Manifold

Air Temperature Below 0°F (-18°C) ........221

Starting Fluids............................................222

NORMAL OPERATION — DIESEL ENGINE........222

Cold Weather Precautions ........................223

Engine Idling .............................................225

Noise...........................................................226

Stopping The Engine .................................227

Idle Shutdown ............................................227

Programmable Maximum Vehicle

Speed .........................................................227

Operating Precautions...............................228

Cooling System Tips ..................................228

ENGINE BLOCK HEATER — GAS ENGINE

(IF EQUIPPED).....................................................229

ENGINE BLOCK HEATER — DIESEL ENGINE

(IF EQUIPPED) ....................................................229

Block Heater Usage...................................229

ENGINE BREAK-IN RECOMMENDATIONS —

GAS ENGINE ....................................................... 229

ENGINE BREAK-IN RECOMMENDATIONS —

DIESEL ENGINE.................................................. 230

PARKING BRAKE .............................................. 230

DIESEL EXHAUST BRAKE — ENGINE BRAKING

(IF EQUIPPED) ................................................... 231

AUTOMATIC TRANSMISSION .......................... 233

Ignition Park Interlock ...............................234

Brake/Transmission Shift Interlock

System .......................................................234

Eight-Speed Automatic Transmission —

If Equipped.................................................234

Six-Speed Automatic Transmission —

If Equipped.................................................239

AUXILIARY SWITCHES — IF EQUIPPED........... 245

ACTIVE NOISE CANCELLATION ........................ 245

FOUR-WHEEL DRIVE OPERATION —

IF EQUIPPED ...................................................... 245

Electronically Shifted Transfer Case

(Eight Speed Transmission) —

If Equipped ................................................246

Electronically Shifted Transfer Case

(Six Speed Transmission) —

If Equipped.................................................249

Manually Shifted Transfer Case —

If Equipped.................................................252

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AIR SUSPENSION SYSTEM — IF EQUIPPED.... 255

Description .................................................255

Air Suspension Modes...............................256

Instrument Cluster Display Messages......256

Operation....................................................257

AXLE LOCKER SYSTEM — POWER WAGON

MODELS ONLY (IF EQUIPPED) ......................... 257

STABILIZER/SWAY BAR SYSTEM —

POWER WAGON ONLY...................................... 258

SAFE OFF-ROAD DRIVING — POWER WAGON

ONLY ................................................................... 260

Off-Road Driving Tips And Vehicle

Characteristics ...........................................260

Driving In Snow, Mud And Sand ...............261

Crossing Obstacles

(Rocks And Other High Points)..................262

Hill Climbing ...............................................263

Driving Through Water...............................265

Airing Down For Off-Road Driving .............266

Vehicle Recovery........................................266

After Driving Off-Road................................268

LIMITED-SLIP DIFFERENTIAL .......................... 269

WINCH USAGE — POWER WAGON ONLY

(IF EQUIPPED) ................................................... 269

Things To Know Before Using

Your Winch .................................................269

Understanding The Features Of

Your Winch .................................................270

Winch Accessories ....................................271

Operating Your Winch ...............................271

Rigging Techniques ..................................277

FUEL SAVER TECHNOLOGY — GAS ENGINE

(IF EQUIPPED).....................................................278

SPEED CONTROL ...............................................278

To Activate..................................................279

To Set A Desired Speed.............................279

To Vary The Speed Setting........................279

To Accelerate For Passing ........................280

To Resume Speed .....................................280

To Deactivate .............................................280

ADAPTIVE CRUISE CONTROL (ACC) —

IF EQUIPPED ......................................................280

Adaptive Cruise Control (ACC)

Operation....................................................282

Activating Adaptive Cruise

Control (ACC)..............................................282

To Activate/Deactivate..............................283

To Set A Desired ACC Speed.....................283

To Cancel....................................................284

To Turn Off..................................................284

To Resume .................................................284

To Vary The Speed Setting........................284

Setting The Following Distance In ACC.....285

Overtake Aid...............................................287

ACC Operation At Stop...............................287

Adaptive Cruise Control (ACC) Menu........287

Display Warnings And Maintenance ........288

Precautions While Driving With ACC.........289

General Information ..................................292

Normal (Fixed Speed) Cruise Control

Mode...........................................................292

PARKSENSE REAR PARK ASSIST —

IF EQUIPPED....................................................... 294

ParkSense Sensors ...................................294

ParkSense Warning Display......................295

ParkSense Display.....................................295

Enabling And Disabling ParkSense ..........297

Service The ParkSense Rear Park Assist

System........................................................297

Cleaning The ParkSense System..............297

ParkSense System Usage Precautions....298

PARKSENSE FRONT AND REAR PARK

ASSIST................................................................. 299

ParkSense Sensors ...................................300

ParkSense Warning Display......................300

ParkSense Display.....................................300

Enabling And Disabling Front And/Or

Rear ParkSense.........................................303

Service The ParkSense Front/Rear

Park Assist System ....................................304

Cleaning The ParkSense System..............304

ParkSense System Usage Precautions....304

LANESENSE — IF EQUIPPED ........................... 305

LaneSense Operation................................305

Turning LaneSense On Or Off ...................306

LaneSense Warning Message..................306

Changing LaneSense Status.....................308

PARKVIEW REAR BACK UP CAMERA ............ 308

AUX Camera — If Equipped ......................310

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SURROUND VIEW CAMERA SYSTEM —

IF EQUIPPED....................................................... 311

AUX Camera — If Equipped .......................316

ENGINE RUNAWAY — DIESEL ENGINE............ 317

REFUELING THE VEHICLE — GAS ENGINE ..... 317

Loose Fuel Filler Cap Message ................318

REFUELING THE VEHICLE —

DIESEL ENGINE ................................................. 319

Diesel Exhaust Fluid ..................................320

VEHICLE LOADING ............................................ 322

Gross Vehicle Weight Rating (GVWR) ......322

Payload.......................................................323

Gross Axle Weight Rating (GAWR) ............323

Tire Size......................................................323

Rim Size......................................................323

Inflation Pressure ......................................323

Curb Weight................................................323

Loading.......................................................323

TRAILER TOWING .............................................. 324

Common Towing Definitions .....................324

Trailer Hitch Type and Maximum Trailer

Weight.........................................................328

Trailer Towing Weights

(Maximum Trailer Weight Ratings) ..........328

Trailer And Tongue Weight ........................329

Towing Requirements ...............................329

Towing Tips ................................................334

SNOWPLOW .......................................................335

Before Plowing...........................................335

Snowplow Prep Package Model

Availability ..................................................335

Over The Road Operation With

Snowplow Attached ...................................336

Operating Tips............................................336

General Maintenance................................336

RECREATIONAL TOWING

(BEHIND MOTORHOME, ETC.) ..........................337

Towing This Vehicle Behind Another

Vehicle........................................................337

Recreational Towing — Two-Wheel Drive

Models........................................................338

Recreational Towing — Four-Wheel Drive

Models........................................................338

DRIVING TIPS......................................................341

Driving On Slippery Surfaces ...................341

Driving Through Water ..............................342

Off-Road Driving Tips.................................343

IN CASE OF EMERGENCY

HAZARD WARNING FLASHERS .......................344

ASSIST AND SOS SYSTEM — IF EQUIPPED.....344

General Information ..................................348

BULB REPLACEMENT ........................................349

Replacement Bulbs ..................................349

Replacing Exterior Bulbs ...........................350

FUSES.................................................................. 356

Power Distribution Center.........................356

JACKING AND TIRE CHANGING ...................... 362

Jack Location .............................................362

Removal Of Jack And Tools.......................362

Removing The Spare Tire..........................364

Preparations For Jacking ..........................365

Jacking Instructions...................................366

To Stow The Flat Or Spare .......................370

Reinstalling The Jack And Tools ...............371

Hub Caps/Wheel Covers — If Equipped ... 372

JUMP STARTING ............................................... 373

Preparations For Jump Start.....................373

Jump Starting Procedure ..........................374

GEAR SELECTOR OVERRIDE — 6–SPEED

TRANSMISSION ................................................ 375

MANUAL PARK RELEASE — 8 – SPEED

TRANSMISSION ................................................ 376

IF YOUR ENGINE OVERHEATS ......................... 377

FREEING A STUCK VEHICLE ............................ 378

TOWING A DISABLED VEHICLE........................ 378

Two-Wheel Drive Models...........................380

Four-Wheel Drive Models..........................381

Emergency Tow Hooks — If Equipped ......381

ENHANCED ACCIDENT RESPONSE

SYSTEM (EARS) ................................................. 382

EVENT DATA RECORDER (EDR)....................... 382

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SERVICING AND MAINTENANCE

SCHEDULED SERVICING — GAS ENGINE ....... 383

Maintenance Plan — Gasoline Engine......384

Heavy Duty Use Of The Vehicle.................387

SCHEDULED SERVICING— DIESEL ENGINE.... 387

Oil Change Indicator System —

Cummins Diesel.........................................388

Perform Service Indicator —

Cummins Diesel.........................................388

Maintenance Plan —

Cummins Diesel Engine ...........................389

ENGINE COMPARTMENT .................................. 395

6.4L Engine ...............................................395

6.7L Diesel Engine —

Six-Speed 68RFE ......................................396

6.7L Diesel Engine —

Six-Speed AISIN (AS69RC HD) ..................397

Checking Oil Level — Gas Engine .............398

Checking Oil Level — Diesel Engine..........398

Adding Washer Fluid..................................398

Maintenance-Free Battery .......................399

Pressure Washing......................................399

DEALER SERVICE ..............................................400

Engine Oil ..................................................400

Engine Oil Filter..........................................402

Engine Air Cleaner Filter ...........................402

Air Conditioner Maintenance ...................404

Accessory Drive Belt Inspection ...............407

Draining Fuel/Water Separator Filter —

Diesel Engine ............................................408

Engine Mounted Fuel Filter

Replacement — Diesel Engine ..................409

Underbody Mounted Fuel Filter

Replacement — Diesel Engine ..................410

Priming If The Engine Has Run Out Of

Fuel — Diesel Engine .................................411

Intervention Regeneration Strategy —

Message Process Flow .............................412

Diesel Exhaust Fluid ..................................412

Body Lubrication........................................412

Windshield Wiper Blades ..........................413

Exhaust System ........................................415

Cooling System .........................................416

Charge Air Cooler — Inter-Cooler ..............419

Brake System ............................................420

Automatic Transmission............................421

Rear Axle And 4x4 Front Driving Axle

Fluid Level..................................................423

Transfer Case ............................................424

Noise Control System Required

Maintenance & Warranty .........................424

HOISTING ........................................................... 428

TIRES................................................................... 428

Tire Safety Information .............................428

Tires — General Information ....................434

Tire Types ...................................................438

Spare Tires — If Equipped .........................439

Wheel And Wheel Trim Care ....................441

Tire Chains And Traction Devices ............442

Tire Rotation Recommendations .............443

DEPARTMENT OF TRANSPORTATION UNIFORM

TIRE QUALITY GRADES .................................... 445

Treadwear ..................................................445

Traction Grades .........................................445

Temperature Grades .................................445

STORING THE VEHICLE .................................... 446

BODYWORK........................................................ 446

Protection From Atmospheric Agents.......446

Body And Underbody Maintenance..........446

Preserving The Bodywork..........................447

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INTERIORS ......................................................... 449

Seats And Fabric Parts..............................449

Plastic And Coated Parts...........................449

Leather Parts .............................................450

Glass Surfaces ..........................................450

TECHNICAL SPECIFICATIONS

IDENTIFICATION DATA ...................................... 451

Vehicle Identification Number .................451

BRAKE SYSTEM ................................................ 451

Hydraulic Brake Assist — If Equipped.......451

WHEEL AND TIRE TORQUE

SPECIFICATIONS................................................ 451

Torque Specifications................................451

FUEL REQUIREMENTS — GAS ENGINE............ 453

6.4L Engine ................................................453

Reformulated Gasoline ............................453

Materials Added To Fuel ...........................453

Gasoline/Oxygenate Blends......................453

Do Not Use E-85 In Non-Flex Fuel

Vehicles ......................................................454

CNG And LP Fuel System

Modifications .............................................454

MMT In Gasoline........................................454

Fuel System Cautions................................454

Carbon Monoxide Warnings......................455

FUEL REQUIREMENTS – DIESEL ENGINE .......455

Fuel Specifications ...................................456

Biodiesel Fuel Requirements....................456

FLUID CAPACITIES — GAS ENGINE .................458

FLUID CAPACITIES — DIESEL ENGINE .............459

FLUIDS AND LUBRICANTS — GAS ENGINE .....460

Engine ........................................................460

Chassis ......................................................462

FLUIDS AND LUBRICANTS —

DIESEL ENGINE...................................................463

Engine ........................................................463

Chassis .......................................................465

MULTIMEDIA

UCONNECT SYSTEMS .......................................466

CYBERSECURITY ...............................................466

UCONNECT SETTINGS........................................467

Uconnect 3 Settings ..................................468

Uconnect 4/4C/4C NAV Settings .............483

Uconnect 4C NAV With 12-inch Display

Settings ......................................................503

SAFETY AND GENERAL INFORMATION...........521

Safety Guidelines.......................................521

UCONNECT 3 WITH 5-INCH DISPLAY ..............522

Introduction................................................522

Radio Mode................................................523

Media Mode ...............................................526

Phone Mode...............................................528

STEERING WHEEL AUDIO CONTROLS —

IF EQUIPPED....................................................... 534

Radio Operation.........................................535

Media Mode...............................................535

IPOD®/USB/MP3 CONTROL —

IF EQUIPPED ...................................................... 535

RADIO OPERATION AND MOBILE PHONES.... 537

Regulatory And Safety Information ..........537

VOICE RECOGNITION QUICK TIPS .................. 538

Introducing Uconnect ................................538

Get Started.................................................538

Basic Voice Commands ............................539

Radio ..........................................................540

Media .........................................................540

Phone .........................................................540

Voice Text Reply — If Equipped................. 541

Climate (4C/4C NAV).................................541

Navigation (4C NAV) ..................................542

Siri® Eyes Free — If Equipped .................542

Using Do Not Disturb ................................542

Android Auto™ — If Equipped .................. 542

Apple CarPlay® — If Equipped .................543

General Information ..................................544

Additional Information...............................544

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10

CUSTOMER ASSISTANCE

SUGGESTIONS FOR OBTAINING SERVICE

FOR YOUR VEHICLE .......................................... 545

Prepare For The Appointment...................545

Prepare A List.............................................545

Be Reasonable With Requests .................545

IF YOU NEED ASSISTANCE .............................. 545

FCA US LLC Customer Center ...................545

FCA Canada Inc. Customer Center ...........546

In Mexico Contact ......................................546

Puerto Rico And US Virgin Islands ............546

Customer Assistance For The Hearing Or

Speech Impaired (TDD/TTY) .....................546

Service Contract ........................................546

WARRANTY INFORMATION ..............................547

MOPAR PARTS ...................................................547

REPORTING SAFETY DEFECTS ........................547

In The 50 United States And

Washington, D.C. .......................................547

In Canada...................................................547

PUBLICATION ORDER FORMS .........................548

20_DJD2_OM_EN_USC_t.book Page 10

11

INTRODUCTION

Dear Customer, congratulations on selecting your new vehicle. Be assured that it represents precision workmanship, distinctive styling, and high quality.

This is a specialized utility vehicle. It can go places and perform tasks that are not intended for conventional passenger vehicles. It handles and

maneuvers differently from many passenger vehicles both on-road and off-road, so take time to become familiar with your vehicle. If equipped, the

two-wheel drive version of this vehicle was designed for on-road use only. It is not intended for off-road driving or use in other severe conditions suited

for a four-wheel drive vehicle. Before you start to drive this vehicle, read the Owner’s Manual. Be sure you are familiar with all vehicle controls,

particularly those used for braking, steering, transmission, and transfer case shifting. Learn how your vehicle handles on different road surfaces. Your

driving skills will improve with experience. When driving off-road, or working the vehicle, don’t overload the vehicle or expect the vehicle to overcome

the natural laws of physics. Always observe federal, state, provincial and local laws wherever you drive. As with other vehicles of this type, failure to

operate this vehicle correctly may result in loss of control or a collision. Refer to the “Driving Tips” in “Starting and Operating” for further information.

This Owner's Manual has been prepared with the assistance of service and engineering specialists to acquaint you with the operation and maintenance

of your vehicle. It is supplemented by Warranty Information, and customer-oriented documents. Within this information, you will find a description of

the services that FCA US LLC offers to its customers, the vehicle's warranty coverage, and the details of the terms and conditions for maintaining its

validity. Please take the time to read all of these publications carefully before driving your vehicle for the first time. Following the instructions,

recommendations, tips, and important warnings in this manual will help assure safe and enjoyable operation of your vehicle.

This Owner's Manual describes all versions of this vehicle. Options and equipment dedicated to specific markets or versions are not expressly indicated

in the text. Therefore, you should only consider the information which is related to the trim level, engine, and version that you have purchased. Any

content introduced throughout the Owner's Information, that may or may not be applicable to your vehicle, will be identified with the wording “If

Equipped”. All data contained in this publication are intended to help you use your vehicle in the best possible way. FCA US LLC aims at a constant

improvement of the vehicles produced. For this reason, it reserves the right to make changes to the model described for technical and/or commercial

reasons. For further information, contact an authorized dealer.

When it comes to service, remember that authorized dealers know your vehicle best, have factory-trained technicians and genuine MOPAR® parts, and

care about your satisfaction.

1

20_DJD2_OM_EN_USC_t.book Page 11

12

HOW TO USE THIS MANUAL

ESSENTIAL INFORMATION

Consult the Table of Contents to determine which section contains the

information you desire.

Since the specification of your vehicle depends on the items of equipment

ordered, certain descriptions and illustrations may differ from your

vehicle's equipment.

The detailed Index at the back of this Owner's Manual contains a

complete listing of all subjects.

SYMBOLS

Some vehicle components have colored labels whose symbols indicate

precautions to be observed when using this component. Refer to

“Warning Lights and Messages” in “Getting To Know Your Instrument

Panel” for further information on the symbols used in your vehicle.

WARNINGS AND CAUTIONS

This Owner’s Manual contains WARNINGS against operating procedures

that could result in a collision, bodily injury and/or death. It also contains

CAUTIONS against procedures that could result in damage to your vehicle.

If you do not read this entire Owner’s Manual, you may miss important

information. Observe all Warnings and Cautions.

VAN CONVERSIONS/CAMPERS

The New Vehicle Limited Warranty does not apply to body modifications or

special equipment installed by van conversion/camper manufacturers/

body builders. US residents refer to the Warranty Information, Section

2.1.C. Canadian residents refer to the “What Is Not Covered” section of

the Warranty Information. Such equipment includes video monitors,

VCRs, heaters, stoves, refrigerators, etc. For warranty coverage and

service on these items, contact the applicable manufacturer.

Operating instructions for the special equipment installed by the

conversion/camper manufacturer should also be supplied with your

vehicle. If these instructions are missing, please contact an authorized

dealer for assistance in obtaining replacement documents from the

applicable manufacturer.

For information on the Body Builder’s Guide refer to www.ramtrucks.com.

This website contains dimensional and technical specifications for your

vehicle. It is intended for Second Stage Manufacturer's technical support.

For service issues, contact an authorized dealer.

VEHICLE MODIFICATIONS/ALTERATIONS

WARNING!

Any modifications or alterations to this vehicle could seriously affect its

roadworthiness and safety and may lead to a collision resulting in

serious injury or death.

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13

GETTING TO KNOW YOUR VEHICLE

VEHICLE USER GUIDE — IF EQUIPPED

Access your Owner’s Information right through

your Uconnect 4C or 4C NAV touchscreen

system (if equipped).

To access the Vehicle User Guide on your

Uconnect Touchscreen: Press the Uconnect

Apps button. From there, press the Vehicle User

Guide icon on your touchscreen. No Uconnect

registration is required.

Uconnect 4C NAV With 8.4–inch Display Vehicle User

Guide Touchscreen Icon

NOTE:

Vehicle User Guide features are not available

while the vehicle is moving. If you try to access

while the vehicle is in motion, the system will

display the message “Feature not available

while the vehicle is in motion”.

Pre-Installed Features

 Your User Guide — Updated in real-time

 Touchscreen convenience

 Maintenance schedules and information

 Comprehensive icon and symbol glossary

 Available when and where you need it

 Customizable interface

 Multilingual

Once you launch your Vehicle User Guide, you

will be able to explore your warranty information

and radio manual when and where you need

them. Your Uconnect system displays the

Vehicle User Guide on your touchscreen radio to

assist in better understanding your vehicle.

There’s no app to download, no phone to

connect and no external device needed for

playback. Plus, it’s updated throughout the

year, in real-time, so it is never out of date.

Features/Benefits

 Pre-installed on your Uconnect touchscreen radio

 Enhanced search and browsing capability

 Robust NAV application (if equipped)

 Add selected topics to a fast-access Favor-

ites category

 Icon and symbol glossary

 Warranty information

 Crucial driver information and assistance:

 Operating Instructions

 Warranty Information

 Fluid Level Standards

 Maintenance Schedules

 Emergency Procedures

 911 Contact and More

TIP:

When viewing a topic, tap the star icon to add it

to your Favorites, for easy access in the future.

2

20_DJD2_OM_EN_USC_t.book Page 13

14 GETTING TO KNOW YOUR VEHICLE

KEYS

KEY FOB

Your vehicle uses a keyless ignition system. The

ignition system consists of a key fob and a

START/STOP push button ignition system. The

Remote Keyless Entry (RKE) system consists of

a key fob and Keyless Enter-N-Go feature.

NOTE:

The key fob may not be found if it is located next

to a mobile phone, laptop or other electronic

device; these devices may block the key fob’s

wireless signal.

The key fob allows you to lock or unlock all

doors, tailgate, and the RamBox (if equipped),

as well as release the tailgate, and activate the

Panic Alarm from distances up to approximately

66 ft (20 m). The key fob does not need to be

pointed at the vehicle to activate the system.

NOTE:

 In the ON/RUN position, all key fob buttons

will work until the vehicle reaches 2 mph

(4 km/h).

 The key fob should not be placed next to the

wireless charging pad (if equipped).

Key Fob

In case the ignition switch does not change with

the push of a button, the key fob may have a low

or fully depleted battery. A low key fob battery

can be verified by referring to the instrument

cluster, which will display directions to follow.

In a situation where the battery is low or fully

depleted, a back up method can be used to

operate the ignition switch. Put the nose side of

the key fob (side opposite of the emergency key)

against the START/STOP ignition button and

push to operate the ignition switch.

To Unlock The Doors And Tailgate

Push and release the unlock button on the key

fob once to unlock the driver’s door. Push the

unlock button twice within five seconds to

unlock all doors, the tailgate and the RamBox (if

equipped). The turn signal lights will flash to

1 — LED Indicator

2 — Unlock

3 — Tailgate Release (If Equipped)

4 — Remote Lowering (If Equipped)

5 — Lock

6 — Remote Start

7 — PANIC

8 — Emergency Key

20_DJD2_OM_EN_USC_t.book Page 14

GETTING TO KNOW YOUR VEHICLE 15

acknowledge the unlock signal. The illuminated

entry system will also turn on.

NOTE:

All doors can be programmed to unlock on the

first push of the unlock button. Refer to

“Uconnect Settings” in “Multimedia” for further

information.

To Lock The Doors And Tailgate

Push and release the lock button on the key fob

to lock all doors, the tailgate, and the RamBox

(if equipped). The turn signal lights will flash and

the horn will chirp to acknowledge the signal.

Sound Horn With Remote Key Lock — If

Equipped

This feature will cause the horn to chirp when

the doors are locked with the key fob. This

feature can be turned on or turned off through

the Uconnect Settings.

NOTE:

Pushing the lock button on the key fob while you

are in the vehicle will activate the vehicle security

alarm system. Opening a door with the vehicle

security alarm system activated will cause the

alarm to sound. Push the unlock button to deac-

tivate the vehicle security alarm system.

Refer to “Vehicle Security Alarm” in this chapter

for further information.

Using The Panic Alarm

To turn the Panic Alarm feature on or off, push

the Panic button on the key fob. When the Panic

Alarm is activated, the turn signals will flash, the

horn will pulse on and off, and the interior lights

will turn on.

The Panic Alarm will stay on for three minutes

unless you turn it off by either pushing the Panic

button a second time or drive the vehicle at a

speed of 15 mph (24 km/h) or greater.

NOTE:

 The interior lights will turn off if you place the

ignition in the ACC or ON/RUN position while

the Panic Alarm is activated. However, the

exterior lights and horn will remain on.

 You may need to be less than 35 ft (11 m)

from the vehicle when using the key fob to

turn off the Panic Alarm due to the radio

frequency noises emitted by the system.

Replacing The Battery In The Key Fob With

Remote Control

The replacement battery model is one CR2450

battery.

NOTE:

 Perchlorate Material — special handling may

apply. See

www.dtsc.ca.gov/hazard-

ouswaste/perchlorate

for further information.

 Do not touch the battery terminals that are on

the back housing or the printed circuit board.

1. Remove the emergency key by pushing

and holding the release button located on

the side of the key fob while pulling the

emergency key out with your other hand.

Emergency Key Release

1 — Emergency Key

2 — Release Button

2

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16 GETTING TO KNOW YOUR VEHICLE

2. Slightly remove the emergency key from the

key fob, approximately 10 mm. The blade of

the emergency key should just become

visible.

3. Holding the key fob with the button side

facing down, use the emergency key to pry

up the battery cover until the cover releases

from the key fob housing.

4. Remove the battery by using the emergency

key to pry the battery out of its housing.

NOTE:

When replacing the battery, ensure the (+) sign

on the battery is facing upward. Avoid touching

the new battery with your fingers. Skin oils may

cause battery deterioration. If you touch a

battery, clean it with rubbing alcohol.

5. Replace the battery by pushing the new

battery down on an angle toward the top

edge of the opening. Then, push down on

the remainder of the battery to lock into

place.

Key Fob Battery Replacement

6. To assemble the key fob case, line up the

top edge of the back cover with the top of

the fob, and press the edges into the

interlocking hinges until all edges snap

together with no large visual gaps.

NOTE:

The key fob battery should only be replaced by

qualified technicians. If the battery requires

replacement, see an authorized dealer.

Alternative Back Cover Removal Method:

The back cover of the key fob can also be

removed by inserting the emergency key into

the left or right side open slots, and twisting to

pop off the cover.

NOTE:

The key fob battery should only be replaced by

qualified technicians. If the battery requires

replacement, see an authorized dealer.

Programming Additional Key Fobs

Programming the key fob may be performed by

an authorized dealer.

NOTE:

Once a key fob is programmed to a vehicle, it

cannot be repurposed and reprogrammed to

another vehicle.

General Information

The following regulatory statement applies to all

Radio Frequency (RF) devices equipped in this

vehicle:

This device complies with Part 15 of the FCC

Rules and with Innovation, Science and

Economic Development Canada license-exempt

RSS standard(s). Operation is subject to the

following two conditions:

1. This device may not cause harmful

interference, and

20_DJD2_OM_EN_USC_t.book Page 16

GETTING TO KNOW YOUR VEHICLE 17

2. This device must accept any interference

received, including interference that may

cause undesired operation.

Le présent appareil est conforme aux CNR

d`Innovation, Science and Economic

Development applicables aux appareils radio

exempts de licence. L'exploitation est autorisée

aux deux conditions suivantes:

1. l'appareil ne doit pas produire de

brouillage, et

2. l'utilisateur de l'appareil doit accepter tout

brouillage radioélectrique subi, même si le

brouillage est susceptible d'en compro-

mettre le fonctionnement.

La operación de este equipo está sujeta a las

siguientes dos condiciones:

1. es posible que este equipo o dispositivo no

cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar

cualquier interferencia, incluyendo la que

pueda causar su operación no deseada.

NOTE:

Changes or modifications not expressly

approved by the party responsible for compli-

ance could void the user’s authority to operate

the equipment.

IGNITION SWITCH

KEYLESS PUSH BUTTON IGNITION

This feature allows the driver to operate the

ignition switch with the push of a button as long

as the Remote Keyless Entry key fob is in the

passenger compartment.

The Keyless Push Button Ignition has four

operating positions; three of which are labeled

and will illuminate when in position. The three

positions are OFF, ACC, and ON/RUN. The

fourth position is START. During START, RUN will

illuminate.

NOTE:

In case the ignition switch does not change with

the push of a button, the key fob may have a low

or depleted battery. In this situation, a back up

method can be used to operate the ignition

switch. Put the nose side (side opposite of the

emergency key) of the key fob against the

START/STOP ignition button, with your foot

applied on the brake pedal, and push to operate

the ignition switch.

Keyless Push Button Ignition

The push button ignition can be placed in the

following modes:

OFF

 The engine is stopped.

 Some electrical devices (e.g. Central locking,

alarm, etc.) are still available.

ACC

 Engine is not started.

 Some electrical devices are available.

1 — OFF

2 — ACC (Accessory)

3 — ON/RUN

2

20_DJD2_OM_EN_USC_t.book Page 17

18 GETTING TO KNOW YOUR VEHICLE

(Continued)

RUN

 Driving position.

 All the electrical devices are available.

START

 The engine will start.

The engine only runs in the ON/RUN ignition

position or from a remote start request.

In case the ignition switch does not change with

the push of a button, the key fob may have a low

or depleted battery. In this situation, a back up

method can be used to operate the ignition

switch. Put the nose side (side opposite of the

emergency key) of the key fob against the

START/STOP ignition button and push to

operate the ignition switch.

Back Up Starting Method

NOTE:

The key fob may not be able to be detected by

the vehicle’s Keyless Enter-N-Go system if it is

located next to a mobile phone, laptop or other

electronic device; these devices may block the

key fob’s wireless signal and prevent the

Keyless Enter-N-Go system from starting the

vehicle.

Refer to "Starting The Engine" in "Starting And

Operating" for further information.

REMOTE START — IF EQUIPPED

(GASOLINE)

This system uses the key fob to start

the engine conveniently from outside

the vehicle while still maintaining

WARNING!

 When exiting the vehicle, always remove

the key fob from the vehicle and lock your

vehicle.

 Never leave children alone in a vehicle, or

with access to an unlocked vehicle.

 Allowing children to be in a vehicle unat-

tended is dangerous for a number of

reasons. A child or others could be seriously

or fatally injured. Children should be

warned not to touch the parking brake,

brake pedal or the gear selector.

 Do not leave the key fob in or near the vehicle,

or in a location accessible to children, and do

not leave the ignition of a vehicle equipped

with Keyless Enter-N-Go in the ON/RUN mode.

A child could operate power windows, other

controls, or move the vehicle.

 Do not leave children or animals inside

parked vehicles in hot weather. Interior

heat build-up may cause serious injury or

death.

CAUTION!

An unlocked vehicle is an invitation for

thieves. Always remove key fob from the

vehicle and lock all doors when leaving the

vehicle unattended.

WARNING! (Continued)

20_DJD2_OM_EN_USC_t.book Page 18

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