Salter EK2818 Personal Air Fryer User manual

Hello! I've reviewed the warranty document for Kettle and Toaster Man appliances. This document explains the warranty coverage for both graded and new items, including details on returns, refunds, and repair or replacement options. I'm ready to help you with your questions regarding the warranty terms outlined in this document.
What is a graded product?

What does 'return to base warranty' mean?

What is the warranty period for most items?

What happens if an item is faulty within the first 30 days?

What happens if I want to return an unwanted item?

FAQ’s & Warranty

What is a graded product?

A graded appliance is an item with small imperfections.

These are sometimes referred to as refurbished appliances.

This means that somewhere on the item scratches or blemishes may be visible and the boxes may be

tatty or non original.

The majority of the products we sell at Kettle and Toaster Man are graded products and may have

imperfections.

We do also sell new items with no imperfections. These appliances will have new in the title or

description

What is return to base warranty?

A return to base warranty means that after a certain period of time if the item is faulty, it is the

responsibility of the customer to return the item back to supplier.

The majority of our items come with a 6 month return to base warranty unless stated otherwise. For the

first 30 days, if the item is faulty a full refund will be issued. If the item is unwanted but the item has

been sold correctly then a refund minus the postage will be issued and it is the responsibility of the

buyer to return the item.

After the first 30 days the item will be repaired or replaced.

It is the responsibility of the buyer to return items after the initial 30 days.

Warranty

For all of our graded products excluding large appliances will carry a 6 month return to base warranty,

large appliances will carry a 3 month return to base warranty. For the first 30 days, if the item is faulty a

replacement item or full refund will be issued upon the return of the faulty item. In most cases a pre-

paid returns label will be sent via email, however any item that is deemed to be too small for standard

courier will need to be posted back via a Royal Mail 2nd class service and we will reimburse up to £3 for

the postage cost.

If the item is unwanted but has been sold correctly then a refund minus the postage will be issued. It is

the responsibility of the buyer to return the item in the original packaging in an unused and re-sellable

condition. Any signs of use or damage will affect the total refund amount.

After the first 30 days any faulty items will be repaired or replaced if unrepairable, under the 6 month

return to base warranty. It is the responsibility of the buyer to return the item at their own cost within

this period.

All items listed as New will also carry a 6 month Return To base warranty as these items are likely end of

line items or clearances for more information please contact us.

Please note large appliances will not be collected or delivered by Kettle and Toaster Man under any

circumstances and buyer assumes all responsibility.