HP Pavilion 14-ce2000 Laptop PC User guide

Type
User guide
Maintenance and Service Guide
HP Pavilion 14 Laptop PC
IMPORTANT! This document is intended for
HP authorized service providers only.
© Copyright 2018–2019 HP Development
Company, L.P.
Bluetooth is a trademark owned by its proprietor
and used by HP Inc. under license. Intel, Core,
and Pentium are trademarks of Intel Corporation
in the U.S. and other countries. Microsoft and
Windows are U.S. registered trademarks of the
Microsoft group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Third Edition: February 2019
First Edition: April 2018
Document Part Number: L19707-003
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time for
updates. Go to http://www.microsoft.com for
details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or otherwise
using any software product preinstalled on this
computer, you agree to be bound by the terms
of the HP End User License Agreement (EULA). If
you do not accept these license terms, your sole
remedy is to return the entire unused product
(hardware and software) within 14 days for a
refund subject to the refund policy of your place
of purchase.
For any further information or to request a full
refund of the computer, please contact your
local point of sale (the seller).
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, at surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows
or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface
temperature limits dened by the International Standard for Safety of Information Technology Equipment (IEC
60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description .................................................................................................................................................................................. 1
2 Exterior components ................................................................................................................................................................................ 9
Right side ................................................................................................................................................................................. 10
Left side ................................................................................................................................................................................... 12
Display ...................................................................................................................................................................................... 13
Keyboard area ........................................................................................................................................................................ 15
TouchPad ............................................................................................................................................................ 15
Lights ................................................................................................................................................................... 16
Button, speakers, and vent .............................................................................................................................. 17
Special keys ........................................................................................................................................................ 18
Action keys ......................................................................................................................................................... 19
Bottom ..................................................................................................................................................................................... 20
Labels ....................................................................................................................................................................................... 21
3 Illustrated parts catalog ........................................................................................................................................................................ 23
Computer components ......................................................................................................................................................... 23
Display assembly components ............................................................................................................................................ 42
Miscellaneous parts ............................................................................................................................................................... 44
4 Removal and replacement procedures preliminary requirements ................................................................................................ 47
Tools required ......................................................................................................................................................................... 47
Service considerations .......................................................................................................................................................... 47
Plastic parts ........................................................................................................................................................ 47
Cables and connectors ..................................................................................................................................... 48
Drive handling .................................................................................................................................................... 48
Grounding guidelines ............................................................................................................................................................. 48
Electrostatic discharge damage ...................................................................................................................... 48
Packaging and transporting guidelines ..................................................................................... 49
Workstation guidelines ............................................................................................ 49
5 Removal and replacement procedures for Authorized Service Provider parts ............................................................................ 51
Component replacement procedures ................................................................................................................................. 51
Bottom cover ...................................................................................................................................................... 51
Battery ................................................................................................................................................................. 53
Display assembly ............................................................................................................................................... 54
v
Hard drive ........................................................................................................................................................... 63
WLAN module .................................................................................................................................................... 66
Solid-state drive ................................................................................................................................................ 68
Optane memory module (select products only) .......................................................................................... 69
Memory module ................................................................................................................................................ 71
Card reader board ............................................................................................................................................. 73
TouchPad ............................................................................................................................................................ 74
Lock bracket ....................................................................................................................................................... 76
USB/audio board ................................................................................................................................................ 77
Fingerprint reader ............................................................................................................................................. 78
Fan ....................................................................................................................................................................... 79
Heat sink ............................................................................................................................................................. 81
System board ..................................................................................................................................................... 83
Speakers ............................................................................................................................................................. 89
Power connector cable ..................................................................................................................................... 90
Keyboard/top cover ........................................................................................................................................... 92
6 Using Setup Utility (BIOS) ...................................................................................................................................................................... 95
Starting Setup Utility (BIOS) .................................................................................................................................................. 95
Updating Setup Utility (BIOS) ................................................................................................................................................ 95
Determining the BIOS version ......................................................................................................................... 95
Downloading a BIOS update ............................................................................................................................ 96
7 Backing up, restoring, and recovering ................................................................................................................................................. 97
Using Windows tools for backing up, restoring, and recovering your computer ......................................................... 97
Creating backups ............................................................................................................................................... 97
Restoring and recovering ................................................................................................................................. 97
Creating HP Recovery media (select products only) ........................................................................................................ 98
Using HP Recovery Manager to create recovery media .............................................................................. 98
Before you begin ........................................................................................................................... 98
Creating the recovery media ....................................................................................................... 99
Using the HP Cloud Recovery Download Tool to create recovery media .................................................. 99
Restoring and recovery ......................................................................................................................................................... 99
Restoring, resetting, and refreshing using Windows tools ......................................................................... 99
Restoring using HP Recovery Manager and the HP Recovery partition .................................................... 99
Recovering using HP Recovery Manager ..................................................................................................... 100
Recovering using the HP Recovery partition (select products only) ....................................................... 100
Recovering using HP Recovery media ......................................................................................................... 101
Changing the computer boot order ............................................................................................................. 101
Removing the HP Recovery partition (select products only) ................................................................... 101
vi
8 Using HP PC Hardware Diagnostics ................................................................................................................................................... 103
Using HP PC Hardware Diagnostics Windows (select products only) ......................................................................... 103
Downloading HP PC Hardware Diagnostics Windows ............................................................................... 103
Downloading the latest HP PC Hardware Diagnostics Windows version .......................... 103
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ................................................................................................................ 104
Installing HP PC Hardware Diagnostics Windows ...................................................................................... 104
Using HP PC Hardware Diagnostics UEFI ......................................................................................................................... 104
Starting HP PC Hardware Diagnostics UEFI ................................................................................................ 104
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .................................................... 105
Downloading the latest HP PC Hardware Diagnostics UEFI version ................................... 105
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select
products only) ............................................................................................................................. 105
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ................................................... 105
Downloading Remote HP PC Hardware Diagnostics UEFI ........................................................................ 106
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................... 106
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number 106
Customizing Remote HP PC Hardware Diagnostics UEFI settings .......................................................... 106
9 Specications ........................................................................................................................................................................................ 107
Computer specications ..................................................................................................................................................... 107
35.6-cm (14.0-in) display specications ......................................................................................................................... 108
Hard drive specications ..................................................................................................................................................... 108
M.2 solid-state drive specications .................................................................................................................................. 110
10 Power cord set requirements .......................................................................................................................................................... 111
Requirements for all countries .......................................................................................................................................... 111
Requirements for specic countries and regions ........................................................................................................... 112
11 Recycling ............................................................................................................................................................................................. 115
Index ........................................................................................................................................................................................................... 117
vii
viii
1 Product description
Table 1-1 Product components and descriptions
Category Description Computer models
14-ce2000
through 14-ce2999
Computer models
14-ce1000
through 14-ce1999
Computer models
14-ce0000
through 14-ce0999
Product Name HP Pavilion 14 Laptop PC (model numbers
14-ce2000 through 14-ce2999)
HP Pavilion 14 Laptop PC (model numbers
14-ce1000 through 14-ce1999)
HP Pavilion 14 Laptop PC (model numbers
14-ce0000 through 14-ce0999)
Processors Intel™ Core® i7-8565U 1.80-GHz (SC turbo
up to 4.60-GHz) quad core processor
(2400-MHz, 8.0 MB L3 cache, 15-W)
Intel Core i7-8550U 1.80-GHz (SC turbo up
to 4.00-GHz) quad core processor (2400-
MHz, 8.0 MB L3 cache, 15-W)
Intel Core i7-7500U 2.70-GHz (SC turbo up
to 3.50-GHz) dual core processor (4.0-MB
L3 cache, 15 W)
Intel Core i5-8265U 1.60-GHz (SC turbo up
to 3.90-GHz) quad core processor (6.0-MB
L3 cache, 15 W)
Intel Core i5-8250U 1.60-GHz (SC turbo up
to 3.40-GHz) quad core processor (6.0-MB
L3 cache, 15 W)
Intel Core i3-8145U 2.10-GHz (SC turbo up
to 3.90-GHz) dual core processor (4.0-MB
L3 cache, 15 W)
Intel Core i3-8130U 2.20-GHz (SC turbo up
to 3.40-GHz) dual core processor (4.0-MB
L3 cache, 15 W)
Intel Pentium® 4415U 2.3-GHz dual core
processor (2.0-MB L3 cache, 15 W)
Chipset Intel integrated with soldered-on-circuit (SoC)
Graphics Hybrid graphics:
NVIDIA GeForce MX250 with up to 4096-MB
of discrete video memory
NVIDIA GeForce MX250 with up to 2048-MB
of discrete video memory
NVIDIA GeForce MX150 with up to 4096-MB
of discrete video memory
1
Table 1-1 Product components and descriptions (continued)
Category Description Computer models
14-ce2000
through 14-ce2999
Computer models
14-ce1000
through 14-ce1999
Computer models
14-ce0000
through 14-ce0999
Graphics
(continued)
NVIDIA GeForce MX150 with up to 2048-MB
of discrete video memory
NVIDIA GeForce MX130 with up to 4096-MB
of discrete video memory
NVIDIA GeForce MX130 with up to 2048-MB
of discrete video memory
Internal universal memory architecture (UMA) graphics:
Intel UHD Graphics 620
Intel HD Graphics 620
Intel HD Graphics 610
Support for HD decode, DX12, and high-denition
multimedia interface (HDMI)
Supports Optimus
Supports GPS (GPU Performance Scaling)
Panel 14.0-in, full high-denition (FHD), AntiGlare,
UWVA (1920×1080), white light-emitting
(WLED), eDP, slim-at (3.0 mm), 400 nits,
16:9 ultra wide aspect ratio, with
narrow bezel
14.0-in, FHD, AntiGlare, UWVA
(1920×1080), WLED, eDP, slim-at (3.0
mm), 250 nits, 16:9 ultra wide aspect ratio,
with narrow bezel
14.0-in, FHD, BrightView, UWVA
(1920×1080), WLED, eDP, slim-at (3.0
mm), 250 nits, 16:9 ultra wide aspect ratio,
with narrow bezel
14.0-in, HD, AntiGlare, SVA (1366×768),
WLED, eDP, slim-at (3.6 mm), 250 nits,
16:9 ultra wide aspect ratio, with
narrow bezel
14.0-in, FHD, AntiGlare, UWVA
(1920×1080), WLED, eDP, slim-at (3.0
mm), 220 nits, 16:9 ultra wide aspect ratio,
with narrow bezel
14.0-in, FHD, AntiGlare, UWVA
(1920×1080), WLED, eDP, slim-at (3.0
mm), 220 nits, 16:9 ultra wide aspect ratio,
with narrow bezel
14.0-in, FHD, AntiGlare, SVA (1920×1080),
WLED, eDP, slim-at (3.0 mm), 220 nits,
16:9 ultra wide aspect ratio, with
narrow bezel
14.0-in, HD, AntiGlare, SVA (1366×768),
WLED, eDP, slim-at (3.6 mm), 220 nits,
2 Chapter 1 Product description
Table 1-1 Product components and descriptions (continued)
Category Description Computer models
14-ce2000
through 14-ce2999
Computer models
14-ce1000
through 14-ce1999
Computer models
14-ce0000
through 14-ce0999
Panel
(continued)
16:9 ultra wide aspect ratio, with
narrow bezel
14.0-in, HD, BrightView, SVA (1366×768),
WLED, eDP, slim-at (3.6 mm), 220 nits,
16:9 ultra wide aspect ratio, with
narrow bezel
Memory One SODIMM memory module slot, non-
customer-accessible/non-upgradable
Supports up to 16-GB of system memory
DDR4-2133 single channel support (DDR4-2666
bridged to DDR4-2400, DDR4-2400 downgraded
to DDR4-2133)
Supports the following congurations:
16384 MB (16384 MB × 1)
8192 MB (8192 MB × 1)
4096 MB (4096 MB × 1)
Storage Support for all 7.2 mm/9.5 mm, SATA, 2.5-inch
hard drives:
Accelerometer/Hard drive protection
M.2 SATA/PCIe solid-state drive
Solid-state drive + hard drive
Single hard drive congurations: 1 TB, 5400 rpm,
7.2 mm and 500 GB, 5400 rpm, 7.0 mm
Dual storage congurations:
256-GB, PCIe, solid-state drive + 1-TB
hard drive
256-GB, SATA, solid-state drive with TLC +
1-TB hard drive
128-GB, SATA, solid-state drive with TLC +
1-TB hard drive
128-GB, SATA, solid-state drive with TLC +
500-GB hard drive
M.2 SATA-3, solid-state drive with TLC: 256 GB
and 128 GB
M.2, PCIe, NVMe, solid-state drive: 512 GB and
256 GB
Intel Optane (3D Xpoint) Solution, PCIe, Gen3×2,
M.2, solid-state drive: 16 GB (Optane memory
module) + 1 TB, 5400 rpm, 7.2 mm hard drive
Optical drive DVD+/-RW DL SuperMulti, 9.0-mm tray load,
SATA, xed (not modular)
3
Table 1-1 Product components and descriptions (continued)
Category Description Computer models
14-ce2000
through 14-ce2999
Computer models
14-ce1000
through 14-ce1999
Computer models
14-ce0000
through 14-ce0999
Audio and video Audio brand: B&O Play
Audio control panel: B&O Play Audio Control
Supports HP Audio Boost
Dual speakers
Camera
HP Wide Vision FHD infrared camera with
indicator light and 2 infrared lights, USB 2.0, FHD
hybrid BSI sensor, f2.2, WDR, 88° wide eld of
vision, 1080p by 30 frames per second
HP Wide Vision HD camera with indicator light,
USB 2.0, HD BSI sensor, f2.0, WDR, 88° wide eld
of vision, 720p by 30 frames per second
Supports Windows Hello
Microphones: Dual-array digital microphones
with appropriate beam-forming, echo-
cancellation, noise-suppression software
Ethernet Integrated 10/100/1000 network interface card
(NIC)
Wireless Integrated wireless options with dual antennas (M.2/PCIe):
Realtek RTL8822BE 802.11 ac 2×2 Wi-Fi +
Bluetooth® 4.2 Combo Adapter (MU-MIMO-
supported)
Intel Dual Band Wireless ac 3168 802.11 ac
1×1 Wi-Fi + Bluetooth 4.2 Combo Adapter
(non-vPro)
Intel Dual Band Wireless ac 7265 802.11 ac
2×2 Wi-Fi + Bluetooth 4.2 Combo Adapter
(non-vPro)
Integrated wireless options with single antenna (M.2/PCIe):
Realtek RTL8723DE 802.11 bgn 1×1 Wi-Fi
+ Bluetooth 4.2 Combo Adapter
Realtek RTL8821CE 802.11 ac 1×1 Wi-Fi +
Bluetooth 4.2 Combo Adapter (MU-MIMO-
supported)
Intel Wireless ac 9560 2×2 MU-MIMO +
Bluetooth 5.0 M.2 non-vPro MIPI+BRI WW
Intel Wireless ac 9461 NGW 1×1 M.2 NV +
Bluetooth 5.0
External media
cards
HP Multi-Format Digital Media Card Reader
Supports SD/SDHC/SDXC
4 Chapter 1 Product description
Table 1-1 Product components and descriptions (continued)
Category Description Computer models
14-ce2000
through 14-ce2999
Computer models
14-ce1000
through 14-ce1999
Computer models
14-ce0000
through 14-ce0999
External media
cards
(continued)
Push-push insertion/removal
Internal card
expansion
One M.2 slot for solid-state drive
One M.2 slot for WLAN module
Ports AC Smart Pin adapter plug
Audio-out (headphone)/audio-in (microphone)
combo jack
HDMI v1.4 supporting up to 1920×1080 @ 60Hz
RJ-45 network jack
Hot plug/unplug and auto detect for correct
output to wide-aspect vs standard aspect video
(auto adjust panel resolution to t embedded
panel and external monitor connected)
USB 3.1 ports (2, left side)
USB 3.0 ports (2, left side)
USB Type-C port; USB 3.1 Gen 1 (right side);
supports data transfer
Keyboard/
pointing devices
Keyboard: Full-sized, two-coat paint and three-
coat paint, island-style keyboard
TouchPad:
Image sensor
MultiTouch gestures enabled
Support for Modern TrackPad gestures
Taps enabled as default
Power
requirements
Battery:
3-cell, 41-WHr, 3.6-AHr, Li-ion battery
Supports battery life enhancement
Supports battery fast charge
AC adapter:
65-W HP Smart AC adapter (EM) with
power cord
65-W HP Smart AC adapter with power cord
45-W HP Smart AC adapter with power cord
5
Table 1-1 Product components and descriptions (continued)
Category Description Computer models
14-ce2000
through 14-ce2999
Computer models
14-ce1000
through 14-ce1999
Computer models
14-ce0000
through 14-ce0999
Power
requirements
(continued)
Power cord: 1.0 m conventional power cord with
a C5 connector
Security Kensington Nano Security Lock
Support for Trusted Platform Module (TPM)
2.0
Fingerprint reader
Sensor Accelerometer
Operating
system
Windows 10 Home 64-bit
Windows 10 Home 64-bit Chinese Market CPP
Windows 10 Home 64-bit High-end Chinese
Market CPP
Windows 10 Home 64-bit Plus
Windows 10 Home 64-bit Plus QVC
Windows 10 Home 64-bit Plus Single Language
Windows 10 Home 64-bit Plus Single Language
Africa Market PPP
Windows 10 Home 64-bit Plus Single Language
APAC EM PPP
Windows 10 Home 64-bit Plus Single Language
India Market PPP
Windows 10 Home 64-bit Plus Single Language
Indonesia Market PPP
Windows 10 Home 64-bit Plus Web/Kiosk
Windows 10 Home 64-bit QVC
Windows 10 Home 64-bit Single Language
Windows 10 Home 64-bit Single Language Africa
Market PPP
Windows 10 Home 64-bit Single Language APAC
EM PPP
Windows 10 Home 64-bit Single Language India
Market PPP
Windows 10 Home 64-bit Single Language
Indonesia Market PPP
Windows 10 Home 64-bit Single Language Value
Africa Market PPP
Windows 10 Home 64-bit Single Language Value
APAC EM PPP
6 Chapter 1 Product description
Table 1-1 Product components and descriptions (continued)
Category Description Computer models
14-ce2000
through 14-ce2999
Computer models
14-ce1000
through 14-ce1999
Computer models
14-ce0000
through 14-ce0999
Operating
system
(continued)
Windows 10 Home 64-bit Single Language Value
India Market PPP
Windows 10 Home 64-bit Single Language Value
Indonesia Market PPP
Windows 10 Home 64-bit Value Notebook Single
Language
Windows 10 Home 64-bit Value Notebook Single
Language SEAP
Windows 10 Home 64-bit Value Notebook Single
Language select Geo
Windows 10 Home 64-bit Value Single Language
Windows 10 Home 64-bit Web/Kiosk
Windows 10 Home S 64-bit Value
Windows 10 Professional 64-bit
Windows 10 Professional 64-bit Chinese Market
Windows 10 Professional 64-bit QVC
Windows 10 Professional 64-bit StF MSNA
Standard
FreeDOS 2.0
Serviceability End user replaceable parts: AC adapter
7
8 Chapter 1 Product description
2 Exterior components
The computer features top-rated components. This chapter provides details about the components, their
location, and how they work.
9
Right side
NOTE: Refer to the illustration that most closely matches your computer.
Table 2-1 Right-side components and descriptions
Component Description
(1) Fingerprint reader (select products only) Allows a ngerprint logon to Windows, instead of a password
logon.
To use the ngerprint reader, swipe your nger across the
reader.
(2) Drive light Blinking white: The hard drive is being accessed.
Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
(3) USB Type-C port Connects a USB device such as a a cell phone, camera, activity
tracker, or smartwatch, and provides data transfer.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(4) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(5) RJ-45 (network) jack/status lights Connects a network cable.
White: The network is connected.
Amber: Activity is occurring on the network.
(6) AC adapter and battery light White: The AC adapter is connected and the battery is fully
charged.
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
Amber: The AC adapter is connected and the battery is
charging.
O: The battery is not charging.
(7) Power connector Connects an AC adapter.
10 Chapter 2 Exterior components
Table 2-2 Right-side components and descriptions (continued)
Component Description
(1) Drive light Blinking white: The hard drive is being accessed.
Amber: HP 3D DriveGuard has temporarily parked the hard
drive.
(2) USB Type-C port Connects a USB device such as a cell phone, camera, activity
tracker, or smartwatch and provides data transfer.
NOTE: Cables and/or adapters (purchased separately) may be
required.
(3) HDMI port Connects an optional video or audio device, such as a high-
denition television, any compatible digital or audio component,
or a high-speed High-Denition Multimedia Interface (HDMI)
device.
(4) RJ-45 (network) jack/status lights Connects a network cable.
White: The network is connected.
Amber: Activity is occurring on the network.
(5) AC adapter and battery light White: The AC adapter is connected and the battery is fully
charged.
Blinking white: The AC adapter is disconnected and the
battery has reached a low battery level.
(6) Power connector Connects an AC adapter.
Right side 11
Left side
Table 2-3 Left-side components and descriptions
Component Description
(1) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provide high-speed data transfer.
(2) Audio–out (headphone)/Audio-in (microphone)
combo jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support optional
standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset. For
additional safety information, see the Regulatory, Safety, and
Environmental Notices.
To access this guide:
Select the Start button, select HP Help and Support, and
then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(3) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it
may not prevent the computer from being mishandled or stolen.
(4) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the
computer.
2. Insert the card into the memory card reader, and then press
in on the card until it is rmly seated.
To remove a card:
Press in on the card, and then remove it from the memory
card reader.
12 Chapter 2 Exterior components
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HP Pavilion 14-ce2000 Laptop PC User guide

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