Dell XPS9360-7710SLV-PUS User manual

XPS 13

Service Manual

Computer Model: XPS 13–9360

Regulatory Model: P54G

Regulatory Type: P54G002

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better

use of your computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss

of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal

injury, or death.

copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in

the United States and/or other jurisdictions. All other marks and names mentioned herein may

be trademarks of their respective companies.

2016 - 09

Rev. A00

Contents

Before working inside your computer.....................................9

Before you begin ...............................................................................................9

Safety instructions..............................................................................................9

Recommended tools....................................................................................... 10

Screw list...........................................................................................................11

After working inside your computer......................................13

Removing the base cover.........................................................14

Procedure.........................................................................................................14

Replacing the base cover.........................................................16

Procedure.........................................................................................................16

Removing the battery............................................................... 17

Prerequisites..................................................................................................... 17

Procedure......................................................................................................... 17

Replacing the battery............................................................... 20

Procedure........................................................................................................ 20

Post-requisites.................................................................................................20

Removing the solid-state drive...............................................21

Prerequisites.....................................................................................................21

Procedure.........................................................................................................21

Replacing the solid-state drive...............................................23

Procedure.........................................................................................................23

Post-requisites.................................................................................................24

3

Removing the wireless card.................................................... 25

Prerequisites.....................................................................................................25

Procedure.........................................................................................................25

Replacing the wireless card.....................................................27

Procedure.........................................................................................................27

Post-requisites.................................................................................................28

Removing the speakers............................................................ 29

Prerequisites.....................................................................................................29

Procedure........................................................................................................ 29

Replacing the speakers.............................................................31

Procedure.........................................................................................................31

Post-requisites................................................................................................. 31

Removing the coin-cell battery..............................................32

Prerequisites.....................................................................................................32

Procedure.........................................................................................................32

Replacing the coin-cell battery..............................................34

Procedure........................................................................................................ 34

Post-requisites.................................................................................................34

Removing the heat sink............................................................35

Prerequisites.....................................................................................................35

Procedure.........................................................................................................35

Replacing the heat sink............................................................ 37

Procedure.........................................................................................................37

Post-requisites................................................................................................. 37

4

Removing the battery-status light cable.............................. 38

Prerequisites.....................................................................................................38

Procedure........................................................................................................ 38

Replacing the battery-status light cable.............................. 40

Procedure........................................................................................................ 40

Post-requisites.................................................................................................40

Removing the touch pad..........................................................41

Prerequisites.....................................................................................................41

Procedure.........................................................................................................41

Replacing the touch pad..........................................................44

Procedure........................................................................................................ 44

Post-requisites.................................................................................................44

Removing the I/O-board cable ..............................................45

Prerequisites.....................................................................................................45

Procedure........................................................................................................ 45

Replacing the I/O-board cable .............................................. 47

Procedure.........................................................................................................47

Post-requisites................................................................................................. 47

Removing the I/O board.......................................................... 48

Prerequisites.................................................................................................... 48

Procedure........................................................................................................ 48

Replacing the I/O board...........................................................51

Procedure.........................................................................................................51

Post-requisites................................................................................................. 51

5

Removing the display assembly..............................................52

Prerequisites.....................................................................................................52

Procedure.........................................................................................................52

Replacing the display assembly..............................................58

Procedure........................................................................................................ 58

Post-requisites.................................................................................................59

Removing the display hinge cover.........................................60

Prerequisites.................................................................................................... 60

Procedure........................................................................................................ 60

Replacing the display hinge cover......................................... 62

Procedure........................................................................................................ 62

Post-requisites.................................................................................................62

Removing the antenna............................................................. 63

Prerequisites.....................................................................................................63

Procedure........................................................................................................ 63

Replacing the antenna............................................................. 65

Procedure........................................................................................................ 65

Post-requisites.................................................................................................65

Removing the system board................................................... 66

Prerequisites.................................................................................................... 66

Procedure........................................................................................................ 66

Replacing the system board.................................................... 71

Procedure......................................................................................................... 71

Post-requisites................................................................................................. 72

Entering the Service Tag in the BIOS setup program.....................................72

6

Removing the power-adapter port........................................73

Prerequisites.....................................................................................................73

Procedure.........................................................................................................73

Replacing the power-adapter port........................................ 75

Procedure.........................................................................................................75

Post-requisites................................................................................................. 75

Removing the fan...................................................................... 76

Prerequisites.....................................................................................................76

Procedure.........................................................................................................76

Replacing the fan.......................................................................79

Procedure.........................................................................................................79

Post-requisites................................................................................................. 79

Removing the keyboard...........................................................80

Prerequisites.................................................................................................... 80

Procedure.........................................................................................................81

Replacing the keyboard...........................................................84

Procedure........................................................................................................ 84

Post-requisites.................................................................................................84

Removing the palm-rest assembly........................................ 85

Prerequisites.....................................................................................................85

Procedure........................................................................................................ 86

Replacing the palm-rest assembly.........................................88

Procedure........................................................................................................ 88

Post-requisites.................................................................................................88

Flashing the BIOS...................................................................... 89

7

Diagnostics.................................................................................90

Getting help and contacting Dell........................................... 91

Self-help resources..........................................................................................91

Contacting Dell................................................................................................ 91

8

Before working inside your

computer

NOTE: The images in this document may differ from your computer

depending on the configuration you ordered.

Before you begin

1 Save and close all open files and exit all open applications.

2 Shut down your computer. Click Start → Power → Shut down.

NOTE: If you are using a different operating system, see the

documentation of your operating system for shut-down

instructions.

3 Disconnect your computer and all attached devices from their electrical

outlets.

4 Disconnect all cables such as telephone cables and network cables, from

your computer.

5 Disconnect all attached devices and peripherals, such as keyboard,

mouse, and monitor, from your computer.

6 Remove any media card and optical disc from your computer, if

applicable.

7 Close the display and turn the computer over.

Safety instructions

Use the following safety guidelines to protect your computer from potential

damage and ensure your personal safety.

WARNING: Before working inside your computer, read the safety

information that shipped with your computer. For more safety best

practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

9

WARNING: Disconnect all power sources before opening the

computer cover or panels. After you finish working inside the

computer, replace all covers, panels, and screws before connecting to

the electrical outlet.

CAUTION: To avoid damaging the computer, ensure that the work

surface is flat and clean.

CAUTION: To avoid damaging the components and cards, handle

them by their edges, and avoid touching pins and contacts.

CAUTION: You should only perform troubleshooting and repairs as

authorized or directed by the Dell technical assistance team. Damage

due to servicing that is not authorized by Dell is not covered by your

warranty. See the safety instructions that shipped with the product or

at www.dell.com/regulatory_compliance.

CAUTION: Before touching anything inside your computer, ground

yourself by touching an unpainted metal surface, such as the metal at

the back of the computer. While you work, periodically touch an

unpainted metal surface to dissipate static electricity, which could

harm internal components.

CAUTION: When you disconnect a cable, pull on its connector or on

its pull tab, not on the cable itself. Some cables have connectors with

locking tabs or thumb-screws that you must disengage before

disconnecting the cable. When disconnecting cables, keep them

evenly aligned to avoid bending any connector pins. When connecting

cables, ensure that the ports and connectors are correctly oriented

and aligned.

CAUTION: Press and eject any installed card from the media-card

reader.

Recommended tools

The procedures in this document may require the following tools:

• Phillips screwdriver

• Torx #5 (T5) screwdriver

• Plastic scribe

10

Screw list

Component Secured to Screw type Quantity

Antenna Display back-

cover

M2x4 4

Display hinges Display back-

cover

M2.5x6 4

Fingerprint

reader bracket

(optional)

Palm-rest

assembly

M1.6x1.5 1

Keyboard Palm-rest

assembly

M1.6x1.5 31

Touch pad Palm rest M2x2 4

Speakers Palm-rest

assembly

M2x2 4

Power-adapter

port

Palm-rest

assembly

M2x3 1

System board Palm-rest

assembly

M1.6x3 7

I/O board Palm-rest

assembly

M1.6x3 2

Heat sink System board M2x3 4

Hinge brackets Palm-rest

assembly

M2.5x4 4

Hard drive (SSD) Hard-drive (SSD)

bracket

M2x2 1

Wireless card System board M2x3 1

Display-cable

bracket

System board M2x3 2

Battery Palm-rest

assembly

M2x2 3

Battery Palm-rest

assembly

M1.6x4 1

Base cover Palm-rest

assembly

M2x3 8

11

Component Secured to Screw type Quantity

Base cover Palm-rest

assembly

M1.6x6 1

12

After working inside your

computer

CAUTION: Leaving stray or loose screws inside your computer may

severely damage your computer.

1 Replace all screws and ensure that no stray screws remain inside your

computer.

2 Connect any external devices, peripherals, or cables you removed before

working on your computer.

3 Replace any media cards, discs, or any other parts that you removed

before working on your computer.

4 Connect your computer and all attached devices to their electrical

outlets.

5 Turn on your computer.

13

Removing the base cover

WARNING: Before working inside your computer, read the safety

information that shipped with your computer and follow the steps in

Before working inside your computer. After working inside your

computer, follow the instructions in After working inside your

computer. For more safety best practices, see the Regulatory

Compliance home page at

www.dell.com/regulatory_compliance.

Procedure

1 Using your fingertips, open the system badge.

2 Remove the screws that secure the base cover to the palm-rest

assembly.

1 M2x3 screws (8) and M1.6x6

screw (1)

2 system badge

3 base cover

14

3 Starting from the back of the computer, pry up the base cover using a

plastic scribe.

4 Lift the base cover off the palm-rest assembly.

1 palm-rest assembly 2 base cover

3 plastic scribe

15

Replacing the base cover

WARNING: Before working inside your computer, read the safety

information that shipped with your computer and follow the steps in

Before working inside your computer. After working inside your

computer, follow the instructions in After working inside your

computer. For more safety best practices, see the Regulatory

Compliance home page at

www.dell.com/regulatory_compliance.

Procedure

1 Align the screw holes on the base cover with the screw holes on the

palm-rest assembly and snap the base cover into place.

2 Using your fingertips, turn the system badge over.

3 Replace the screws that secure the base cover to the palm-rest assembly.

4 Turn the system badge over and keep it in place.

16

Removing the battery

WARNING: Before working inside your computer, read the safety

information that shipped with your computer and follow the steps in

Before working inside your computer. After working inside your

computer, follow the instructions in After working inside your

computer. For more safety best practices, see the Regulatory

Compliance home page at

www.dell.com/regulatory_compliance.

Prerequisites

Remove the base cover.

Procedure

1 Disconnect the battery cable from the system board.

17

2 Peel off the tape that secures the speaker cable to the battery.

1 battery cable 2 speaker cable

3 tape (6)

3 Remove the screws that secure the battery to the palm-rest assembly.

18

4 Lift the battery off the palm-rest assembly.

1 palm-rest assembly 2 battery

3 M2x2 screws (3) and M1.6x4

screw (1)

5 Turn the computer over, open the display, and press the power button

for about 5 seconds to ground the computer.

19

Replacing the battery

WARNING: Before working inside your computer, read the safety

information that shipped with your computer and follow the steps in

Before working inside your computer. After working inside your

computer, follow the instructions in After working inside your

computer. For more safety best practices, see the Regulatory

Compliance home page at

www.dell.com/regulatory_compliance.

Procedure

1 Align the screw holes on the battery with the screw holes on the palm-

rest assembly.

2 Adhere the tape that secures the speaker cable to the battery.

3 Replace the screws that secure the battery to the palm-rest assembly.

4 Connect the battery cable to the system board.

Post-requisites

Replace the base cover.

20

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Dell XPS9360-7710SLV-PUS User manual

Dell XPS9360-7710SLV-PUS User manual

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